Client Manager Jobs

The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education as well as members from the school community.  

Contract and Salary ; Permanent and Salary Band D (£45k FTE)

Hours: 0.6 or 0.8 FTE i.e. over 3 or 4 days each week

Reports to the PSA’s Chief Executive

Location: All roles are based at our offices in Camden London but the PSA staff work hybrid  and supports its staff to work remotely. Post-holders will be required, however, to come into our offices regularly and The whole team is endeavouring to collaborate in our offices regularly, especially on Wednesdays each week.

Job purpose: The postholder will support our aim to be the leading advocate for and supporter of Political Studies in the UK. Working with the CEO, the rest of the PSA Team and trustees you will lead the association’s membership services, communications, outreach programmes, and events including:  

· Teaching and Learning Network

· Postgraduate students and Early Career Network

· Schools & Student programmes

· Specialist Groups 

· Recognising professional contributions including our prizes and awards

· Advocacy for Political Studies.  

The PSA is the home of Political Studies and in doing so the PSA’s staff and trustees work to bring our community together and advocate its importance to achieve our mission. This role plays a vital role in achieving this.

You will build and sustain a team of motivated and skilled staff and contractors and support them to continuously develop, innovate and enjoy their work. You will reflect the values of sustainability, diversity, advocacy and excellence in everything that you and your team do.

The post-holder will also contribute to the association’s income and membership targets, work within assigned budgets and creatively with partners as well as monitoring and reporting performance to trustees.

Operational priorities in the first year in being in post will include:

· Embedding a new website and CRM

· Implementing a new PSA 2025+ Strategic Plan including reviews of our membership offer and specialist groups

· Delivering the association’s annual conference

· Recruiting new team members to successfully deliver this strategy.

Team Structure & Context: The post will line manage a team of membership, communications and events personnel including the services of several external expert suppliers. You will also, on occasion, deputise for the CEO.  This role works closely with the Operations & Finance team on governance, budgeting, grants and awards, digital systems and delivery.

Interview: There will be a two-stage interview process, first stage interview with be on either 6th or 8th November via teams and second stage will be in person in Camden on 15th November.

Main responsibilities:

Governance, Strategy and Leadership:

• Work with the PSA’s trustees and PSA team to shape and deliver the PSA’s strategy and annual business plans and support our aim to be the leading advocate and scholarly community for Political Studies in the UK
• Ensure key performance indicators relating to your work area are monitored, reported and used to continuously improve our operations.
• Work with trustees and lead by example to embed the values of sustainability, diversity, advocacy and excellence throughout the organisation
• Lead, support, and motivate staff so they are engaged and committed to delivering the organisation’s culture, values and objectives while meeting their individual potential and enjoying their work
• You will be able to approve expenditure in accordance with the PSA’s Scheme of Delegation and finance policies and procedures
• On occasion, co-ordinate the PSA’s response to government and other consultations and represent the association while engaging stakeholders.

Membership Services and Communications: 

Lead and support your Membership, Events, Communications & Programmes line-reports to develop and deliver the following:

• Devising the PSA’s membership, marketing and communications strategies with the wider PSA Team and trustees so that the association maintains and enhances its profile, size, and impact
• Manage team members and contractors to ensure the development and delivery of these strategies including the organisation’s membership services, codes of conduct, professional standards and package of member benefits
• Work with your team and trustees in shaping our membership offer which supports our members as they progress through their studies and careers. This includes the development and delivery of new membership categories including the PSA Fellowship
• Work with your team members to continuously improve the PSA’s member communications and content ensuring that all web and other digital and printed content and data is timely and good quality. You will ensure an ongoing programme of content and calls for action including promotion of Political Insight magazine and journals, the PSA Blog, e-newsletters, and social media as well as the efficient and effective deployment of the CRM so we can give our members, donors and stakeholders the best experience possible
•  Work with your team to ensure the membership recruitment, renewal and services run smoothly and achieve the continued growth in the association and that expectations are met
• Run the annual academic prizes programme as a part of our PSA member benefits package and in partnership with others including the American Political Science Association and the Academy of Social Sciences
• Support the CEO and Head of Operations and Finance with implementing the PSA’s grant and other support programmes as part of our member benefits package
• Support the PSA’s Chair and CEO on wider engagement with the higher education and learned society sectors including supporting heads of department gatherings and communications. 

Programme Management:

Deliver the PSA’s Schools programme: 

• Support PSA trustees in creating a programme in line with the PSA’s strategy
• Lead team members, suppliers, and partners to deliver this programme to as wide a range of teachers and pupils as possible
• Promote the teaching and study of Politics particularly post-16 and at undergraduate level
• Develop and deliver an offering for teachers and students (particularly post-16 resources and events) involving input from academics in line with PSA Strategy
• Support the PSA’s trustees on engagement and advocacy concerning post-16 curriculum and assessment.

Supporting Students, early career academics and those focussed on higher education teaching and learning: 

• Support your team members in managing member networks including the PSA’s Teaching and Learning Network (TLN) and Early Career Network (ECN), its volunteer convenors (committee members) and programme of communications, resources and events and imbed these as a clear part of our membership offering
• Support your team members in undertaking the election and training of incoming committee members and ensure the development of appropriate procedures and annual actions plans so that they adhere to the byelaws of the association and agreed budgets
• Support the PSA’s trustees with engagement and advocacy concerning Higher Education teaching and learning and the content of Politics courses
• Work with team members to organise and develop the annual PSA undergraduate Conference, and develop a wider programme of work with opportunities to undergraduate students to engage with the PSA
• With support from the team, ensure the effective operation of the PSA’s family of specialist groups in particular the management and growth of their own membership and communications as well as supporting their events and, in liaison with the Finance Manager, their own income and expenditure
• Work with team members, trustees and association members on the provision of developmental activities including mentoring and training programmes.

Delivering the PSA’s Annual Conference, annual lecture, and other events: 

• Devise in consultation with colleagues and trustees, a conference and events strategy for the organisation aimed to bring our community together, further our strategy and maximise revenues. This should include events supporting all membership types, specialist groups and our networks.
• Manage the team responsible for delivery and ensure productive relationships between staff and suppliers as well as academic and commercial partners
• Develop and manage project budgets including the Annual Conference from inception to completion in consultation with team members and the Operations and Finance Team, reporting to the Chief Executive and Trustees.
• Oversee existing systems to monitor progress and expenditure through the regular scrutiny and review of budgets and project plans, from proposal though implementation and delivery
• Support team members in the delivery of PSA’s annual conference and the wider events programme, ensuring that all of these are of the highest quality and linked to the PSA’s wider strategic priorities ensuring all these events are risk-assessed, insured, delivered cost-effectively, on time and to a high professional standard
• Exploit opportunities to increase membership, profile, reach, and income including sponsorship and advertising as well as opportunities to increase inclusion through technology. This will include you and your team building relationships with potential sponsors, advertisers and exhibitors to maximise the opportunities available at PSA events and in our publications including selling sponsorship/stand/exhibition space to potential exhibitors/partners
• Conduct post-event evaluation to ensure continuous improvement and assess impact
• Ensure a pipeline of future annual conferences and other events through effective engagement with trustees and university Politics departments and other stakeholders.

 Other duties and responsibilities: 

The above role description is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative, and flexible in line with the needs of the post and the organisation

• On occasion, this may entail supporting colleagues in work areas outside of this job description including deputising for the CEO
• These duties are subject to change from time to time as determined by business priorities and communicated by the CEO. As and when duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder
• The post-holder is expected to provide general support in running the PSA offices and line-manage their team members to do likewise
• Compliance with PSA policy including absence, appraisal, health & safety as well as the GDPR. 

This is an exciting opportunity for the right candidate to lead Open Door’s year-long "Impact and Evaluation" project, for which we have been awarded funding by The Prudence Trust.  

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

About the role:

The Head of Operations will oversee the day-to-day running of the global operations of Reprieve UK and Reprieve US and our work around the globe.

They will be responsible for assisting with planning, implementing, overseeing, and evaluating the systems, processes and relationships that enable caseworkers, fellows, and consultants to do the challenging work that they do as efficiently, safely and effectively as possible. They will help devise creative solutions to build a flexible and supportive environment in which staff can carry out their work.

The Head of Operations will work closely with and supervise the work of the HR Operations Manager and the Office and Executive Support Officer. Reporting to a member of the Senior Management Team, they will provide support to the Joint Executive Directors as well as broader staff team, Fellows and consultants.

About you:

You will be someone who is confident in overseeing a wide remit including:

• Human Resources
• Security Risk Management incl. Health and Safety and Duty of Care
• Insurance
• Office & Budget Management
• Information Technology & Cyber Security
• General Operations

This role also oversees accounts payable and the annual audit for our sister organisation Reprieve US (working with our US based US qualified accountant).

You are a positive person with a can-do attitude, extensive experience in operations management and security risk management, experience of managing or supervising individuals and teams, proven ability to manage conflicting priorities and a strong problem solver.

The Operations team is a small team that works collaboratively to ensure all areas are covered at all times. As such, you will be willing to chip in and take on tasks of other team members if urgent matters arise or when providing holiday cover.

Further information  

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. You will also be available outside of office hours in the event of an emergency and when required as part of the security risk management framework (for example to monitor extreme risk trips).

Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked prior to interview.

How to apply:

Please click on “Apply via website” to download our candidate pack for the full job description, person specification, and the application form. Only applications made by use of the application form can be accepted.

Application deadline: 23:59 GMT 03 November 2024.

To coordinate and grow York Mind’s community and events fundraising income through effective networking, event, and volunteer coordination.

This role sits within our Corporate Wellbeing Service team, where you will mainly work alongside our Head of Corporate Wellbeing Services and Corporate Fundraiser, to generate income for the charity through community engagement and events. You will be responsible for meeting the annual community and events income target. The role will require someone with strong organisational skills, and prior experience as a Fundraiser in another organisation. You will divide your time between developing, planning, and running events, supporting people to raise money on behalf of York Mind, and creating new relationships in the community, such as with schools and sports clubs. We have an annual calendar of both internal and external events, including our annual Mental Elf run, as well as challenges such as the York 10k and Yorkshire Marathon. Your role will be to fill events, and effectively steward and support people to raise as much money as possible through their participation. As part of your role in event coordination, you will be responsible for our fundraising volunteer base, including recruitment and effective utilisation of volunteers at our various events. Flexibility will be key, as some events happen on evenings and weekends. Another important part of this role will be engaging and developing relationships with community supporters. You should have strong interpersonal skills and enjoy getting out and about in the community (eg. sports clubs/community organisations) to grow our supporter base and look after those who we currently work with. Finally, the Corporate Wellbeing Services Team work collaboratively and therefore you should be able to work effectively as part of a team and be willing to support others in their roles to ensure the effective running of the whole department. For example, you may be involved in running campaigns and referring individuals to our training courses. This will require someone who is adaptable and supportive.

Permanent, Full Time

Circa £58,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services, by providing support including:

· Helping to reduce social isolation and loneliness among veterans. 

· Supporting ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· Funding youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· Providing grants to help with the cost of living. But this is just a few of the ways we help.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most. Join the RAF Family and play your part in making a difference. Every day you will make a difference and play your part in changing the lives of others to help people in the RAF Family get through the toughest of times.

Do you want to play a part in what we do?

A unique opportunity for an experienced communications professional to lead a high-performing multifaceted team to promote and elevate the visibility, awareness and reputation of the RAF Benevolent Fund. You will be a strategic and agile thinker, someone who understands the need to be able to quickly pivot communications as organisational needs require. You will be responsible for developing and delivering the annual communications plan to drive high quality, effective and engaging communications for the charity. Collaborating with colleagues, partners and the RAF Family, you’ll play a key role in driving and embedding our aims, priorities and our values in all communications.

The role is based in our London HQ and currently work a minimum of three days in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link to apply through our secure recruitment portal, sending your CV together with a covering letter detailing why you believe you are suitable for this role.

The closing date for applications is Tuesday 5th November 2024, 5.00pm.  Please note interviews will take place 19th  & 20th November 2024.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Harris Hill has a brilliant opportunity for an experienced Senior Trust Fundraiser, to join a national children's charity for 6 months, on a hybrid basis. 

Ideally, the client is looking for 1-2dpw in the office but can be flexible for the right person. 

The role of Senior Trust Fundraiser is to support the CEO and Director, to generate and increase grants income, manage funder relations with trusts and foundations and the grant application process. You will also work with members of the teams to develop projects, write funding proposals and ensure timely reporting.

To be considered, you will need at least 3 years fundraising experience, ideally raising 5 and 6 figure sums. You will have proven experience of securing funds by writing written applications, and managing key relationships with funders. 

If you would like to find out more about this opportunity, please apply for more details. 

Recovery Practitioner - Harrow

We have an exciting opportunity for a Recovery Practitioner to join one of the largest charities in the country on an initial temporary basis.

This is a rolling contract, where you would be required onsite from 9am to 5pm, Monday to Friday.

This is an exciting opportunity for someone who has dealt with substance misuse issues and is hoping to advance in their career with an organisation that will help them further their personal and professional growth.

Responsibilities:

Assisting clients when they first join the programme and identify the best course of action for their recovery

Minimising the harm that drugs and alcohol do to clients and the larger community

Acting as an advocate for partnership services

Assisting service users with their social (re)integration so they can live meaningful lives by encouraging self-determination, resilience and recovery

Facilitate group sessions to provide service users with structured information at different phases of their recovery

Experience Required:

Possess a thorough awareness of substance misuse issues or have previous experience working in a related field

Possess a solid working understanding of drug and alcohol services, interventions, and best practices

Capacity to successfully manage change while putting the interests of service users first

Recognise the significance of information governance procedures and adhere to all required safety measures

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Join Our Client's Team as a Care Coordinator!

Part time: 27.5 hours per week / £19376.50 (£24661 Pro rata)

Are you passionate about making a real difference in the lives of individuals with complex needs? Do you excel in coordinating and advocating for person-centred care? If so, this exciting role as a Care Coordinator could be the perfect fit for you!

Within this role, you’ll play a crucial part in ensuring smooth transitions for adults with complex needs into their specialist day service. You will work closely with individuals, their families, and a multidisciplinary team to create personalised transition plans, monitor progress, and advocate for the best possible care. You’ll be the point of contact for the people they support, liaising with external agencies and ensuring everything runs smoothly.

What you'll do:

- Coordinate and implement transition plans.
- Organise pre-placement visits and reviews.
- Work with families, carers, and professionals to ensure comprehensive support.
- Advocate for the individuals' needs and preferences.
- Collaborate with a multidisciplinary team for holistic care.

What they’re looking for:

- Strong communication and organisational skills.
- A proactive and compassionate approach to care.
- Experience working in multidisciplinary settings.
- Passion for improving the lives of people with complex needs.
- Experience in facilitating a person-centred care approach.
- Experience with excellent communication and coordination skills to liaise with families, carers, and external agencies.
- You will be proactive, detail-oriented, and comfortable working in a multidisciplinary environment, ensuring smooth transitions and placements for the people they support.
- Strong advocacy skills are essential, as you'll be representing the needs and preferences of the people they support while ensuring person-centred care is delivered.

If you're passionate about making a meaningful difference in people's lives and thrive in a collaborative role, they’d love to hear from you!

Why Join Them? You’ll be part of a passionate, dedicated team that’s committed to making a positive impact. They offer a supportive work environment, opportunities for professional growth, and the chance to truly make a difference in people’s lives. They offer a hold of benefits including robust pension schemes, 20 annual leave days + bank holidays and additional concessionary days and employee discounts!

Location: Harborne, Birmingham

Apply Now! If this sounds like the opportunity you’ve been looking for, apply today by submitting both the attached application form, and your CV!

Be part of a team that makes lives better—join our client!

REF-217 606

Our client, a leading London University is currently looking to recruit a proactive and dynamic Centre Administrator/PA, on a temporary, full-time basis (35 hours) for 3-months. The post will be hybrid working, with 5 days on-site at their campus in Central London.

Key responsibilities for this post will include:

• Providing administrative and secretarial support to the centre leadership team including diary management, organising travel and accommodation, and providing reminders for appointments and deadlines.
• Responsibility for the recruitment and HR processes for staff and students in the centre, including ensuring that information in the database is kept accurate and up-to-date.
• Assisting in the planning and organisation of centre activities.
• Acting as one of the main administrative points for the centre, liaising with both internal and external stakeholders, including colleagues across the institution to ensure the smooth running of services within the centre.
• Contributing to the development and production of centre documentation (e.g. newsletters, websites, posters, reports and guidelines) using appropriate software.
• Financial administration, including raising purchase orders and processing invoices, and liaising with the purchasing office to ensure cost-effectiveness in the day-to-day running of the centre.
• Coordinating, arranging, and supporting meetings.

To be considered for this post, you will have:

• Previous experience within a similar role within the higher education or wider not-for-profit sectors.
• Experience of diary and agenda management, and time-management.
• Excellent interpersonal and communication skills, a keen attention to detail and organisational skills.,
• Experience managing and prioritising a varied workload, working well under pressure and a flexible attitude to work. 

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.