Client And Operations Lead Jobs

Sounddelivery Media is a small, dynamic, and supportive charity amplifying lived experience stories to address social injustice. We work alongside incredible people and communities, developing their confidence, skills, and platforms to influence public conversation, policy and practice. We’ve achieved much and are recognised for our crucial support of civil society and its leaders. With a clear and robust 2024-2027 strategy, we seek an Interim Director to provide strategic leadership during our founder/Director’s 9-month sabbatical.

About the role

Reporting to the Chair, the Interim Director will focus on building on recent achievements and delivering our agreed strategy, with a primary emphasis on income generation alongside programme oversight and stakeholder relationship management. An ambitious mindset, excellent people management, and emotional intelligence are essential. Ideally, you’re an experienced Chief Executive/Director with a demonstrable track record of leading a small, ambitious organisation, particularly in securing diverse funding streams.You will have experience building positive relationships with diverse stakeholders, including funders, sector partners, and, most importantly, people with lived experience of social injustice.

Key Responsibilities (9-Month Focus):

• Income Generation: Lead the development and implementation of comprehensive income generation strategies, working closely with the team to secure funding from diverse sources (trusts, foundations, individual giving, corporate partnerships, etc.). Building and maintaining strong relationships with existing and potential funders and supporters, exploring new revenue streams, and optimising existing income sources.
• Programme Oversight: Ensure our Spokesperson Network, Festival of Learning and Community of practice are well managed, resourced and impactful.
• Financial Management: Oversee all financial aspects of the organisation, including budgeting, forecasting, financial reporting, and cost control, working in close collaboration with the Finance and Operations Manager.
• Organisational Management & Development: Oversee operational, financial, and HR systems, ensuring compliance, efficiency, and sustainability. Deliver the existing operational plan for the period and develop the operational plan for the next financial year. Provides strong leadership to the team, supporting their professional development, conducting performance reviews, and fostering a positive and productive work environment.
• Governance: Provide regular and comprehensive updates to the Board of Trustees on organisational performance, emerging opportunities, and potential risks. Ensure compliance with all regulatory requirements and best practices in governance.

Person Specification:

Essential Criteria:

• Proven ability to develop and implement successful income generation strategies, secure diverse funding, and build strong funder relationships.
• Strong financial management skills, including budgeting, reporting, and cost control.
• Experience overseeing operational and HR systems, ensuring compliance, efficiency, and sustainability, and delivering/developing operational plans.
• Demonstrable team leadership and management skills, including staff development, performance management, and fostering a positive work environment.
• Experience working with Boards of Trustees, providing updates, managing risk, and ensuring regulatory compliance.
• Excellent communication and interpersonal skills.
• Commitment to Sounddelivery Media’s mission and values.

Desirable Criteria:

• Strategic thinking and planning skills.
• Experience in the voluntary/non-profit sector.
• Understanding of the role of capacity building organisations.
• Knowledge of the media landscape and community engagement.
• Experience with fundraising databases/CRM systems.

Personal Attributes

• Strong leadership, collaborative approach, proactivity, excellent organisational skills, and ability to work independently and as part of a small team.

Key information: 

• Salary: £54.5k per annum for full time role (part time considered).
• Full time 35 hours per week. Flexible hours and working.
• 28 days per year holiday pro rata (plus bank holidays).
• 3% pension contribution.
• Other benefits: Access to Employee Assistance Programme, team wellbeing budget, training allowance.
• Location: Home-based with the expectation of working one day per week at a base in London. Please note that our training predominantly takes place in London. 

Recruitment process and key dates:

To apply for this role please send a cover letter (no more than two pages) and your CV to our application portal by 9am 3rd March 2025.
Successful candidates will be invited to interview on 10th and 11th March.

Second interviews, including a panel meeting with the team and representatives of our network will take place week beginning 17 March. You will also be expected to prepare a short presentation.

Applicants must have the right to work in the UK. Please note, the successful appointee will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

If you’d like to find out more about the role before applying, our Chair of Trustees Emma Harrison is available for a short conversation about the opportunity.

We are looking for an energetic Immigration Adviser (OISC Level 2) to provide advice and casework to destitute migrants, including mothers accessing the Magpie Project.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

The Magpie Project is a community space that supports mothers with under 5-year olds who are subject to the No Recourse to Public Funds (NRPF) Condition. A key part of this role will involve outreach at The Magpie Project’s community center in Newham where immigration assessments will be undertaken. As the community centre is a women-only space, the post-holder will need to be a woman so they can attend outreach. The postholder will also carry a caseload of cases from the Magpie Project, as well as other avenues when the need arises.

The partnership with Magpie aims to provide immigration advice services directly in a community space where trust has already been established, and where mums can access a variety of other support services at the same location.  

The ideal candidate will have an in-depth knowledge of immigration and asylum law, as well as have a good understanding of the challenges faced by migrants with NRPF and those at risk of homelessness. They will be able to step immediately into a busy advice environment that includes independent outreach.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work.

 

Our Attractive Benefits Package Includes 

· A 35 hour working week including flexible working hours

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 5 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Mentivity is seeking a Community Engagement Lead: Empower Communities, Inspire Change.

About Mentivity:

Founded in 2016 by Sayce Holmes-Lewis alongside co-founders Leon Wright and Tyson Holmes-Lewis, Mentivity is an award-winning, inspirational mentoring organisation that provides aspirational support for young people, schools, and parents.

Through Mentivity House, we offer a dedicated space for youth development and community engagement, including youth clubs, tailored programmes, and our respite provision.

Our services also include mentoring, professional training, and apprenticeship/career readiness programmes, equipping young people and our wider community with the skills, confidence, and opportunities they need to succeed.

What we do:

Mentivity Mentoring 

• Bespoke mentoring programmes to nurture young people’s passions and help them connect these interests to life and career aspirations.

• Delivered at Mentivity House & in schools and colleges.

Mentivity House 

• A space to play, to learn, to socialise and to collaborate with the Aylesbury, Taplow estates and wider community. 

• An inclusive community space that reflects the diversity of Walworth and its surrounding areas.

• A diverse and balanced programme of activities, from youth work to arts-workspace.

• Event space for local community groups offering activities that deliver social value.

Mentivity Respite Provision

• Flexible, nurture-centric respite education provision for young people. 

• Targeted interventions to address behavioural and social development needs and to support reintegration to mainstream education.

Main Responsibilties:​

Community Development

• Build and maintain strategic partnerships through targeted outreach, with local organisations, schools, charities, and businesses to bring impactful services and programmes to Mentivity House.

• Act as a key representative of Mentivity in the community, advocating for the organisation's mission and objectives.

Programme Coordination

• Oversee the planning and delivery of events, workshops, and services at Mentivity House, ensuring they meet community needs and align with project aims.

• Collaborate with internal teams to create innovative initiatives with measurable social impact.

Facilities and Space Hire Management

• Manage bookings and enquiries for the hire of Mentivity House spaces, including meeting rooms and hall. Enquiries will come via the website, walk-ins, and other channels.

• Assist with the marketing and promotion of Mentivity House as a desirable space for hire, leveraging social media, community networks, and other marketing channels.

Facilities Management 

• Coordinate light facilities management duties, including scheduling maintenance, ensuring compliance with health and safety regulations, and maintaining a welcoming environment.

Reporting and Administration 

• Monitor and evaluate the success of programmes and services, providing regular reports to the Community Advisor Board and senior leadership.

Team Collaboration

• Work closely with Mentivity leadership and the delivery team to align community programmes with organisational goals.

Recruitment Timetable:

Application deadline: Wednesday 5th March 2025

Interview dates: 12th - 14th March 2025

Interview location: In-person, 50 Westmoreland Road, London, SE17 2GA

Hybrid working, split between:

• House of Sport, 190 Great Dover Street, London, SE1 4YB

• Remote work from home

The expectation is for the successful candidate to spend 1–2 days per week at the House of Sport with the Upshot team, with the remainder working remotely. Additional in-office days may be required depending on business needs. Some travel may also be required to attend conferences and events.

About Upshot Systems CIC:

Upshot Systems CIC is a community interest company (CIC) dedicated to supporting non-profit organisations to manage, monitor and evidence their social impact. Upshot has a unique story born out of a need for organisations to explain to the outside world the change they are creating. Originally created at the Football Foundation, Upshot was built to help funders and deliverers collect good data, understand their progress and report on their impact.

Working at the intersection of technology and impact, Upshot has extensive reach, working with over 1400 organisations around the world and has a rich history of delivering value for our many loyal clients like Lord’s Taverners, Premiership Rugby, Rank Foundation, London Youth and Blackpool Council.

Our mission is to build a global community of impact-led organisations who use data to make better decisions to serve their communities. We do this by providing capacity building support around good impact measurement practices, giving access to our state of the art SaaS tool to help organisations collect good data and support organisations with data visualisation and storytelling.

We are now in a position to scale our impact to new international markets and become a global driver of effective use of data and stories by non-profit organisations. To grow to our potential we need additional leadership, expertise and vision on our Senior Leadership Team and are looking for a skilled professional to join us.

Role Overview

The COO will be responsible for overseeing and improving Upshot’s internal operations, ensuring effective delivery across HR, finance, operations, legal, data protection, and board management. As a senior leader, the COO will act as the internal face of the business, inspire innovation, and support the CEO in executing Upshot’s strategic vision.

This is a new pivotal role for a strategic and hands-on operator who thrives on building scalable systems and fostering a positive company culture in a purpose-driven organization. As Upshot currently outsources most of these functions and responsibility is spread across the team, this role requires a doer—someone who isn’t afraid to roll up their sleeves, dive into details, and make a tangible impact across the business.

Key Responsibilities

HR and Team Culture

• Oversee HR policies, processes, and issues, liaising with the outsourced HR team.

• Manage payroll, employee benefits, and team culture initiatives.

• Champion learning and development opportunities for staff.

• Foster a collaborative and inclusive workplace culture.

Finance

• Lead financial planning, budgeting, and forecasting.

• Oversee client renewals, working closely with the Head of Account Management

• Liaise and manage the outsourced accountant and bookkeeper.

• Manage financial systems, including Xero, ensuring compliance and accuracy.

Operations

• Streamline systems and tools to drive internal efficiency.

• Oversee our CRM system and data accuracy across the team.

• Analyze operational data, identify efficiencies, and implement solutions.

• Manage insurance and other organizational administrative needs.

• Act as the point of contact for our outsourced IT management company and other suppliers

Data Protection and Cybersecurity

• Oversee Upshot’s data protection policies and compliance with regulations.

• Lead the internal Data Protection Champions team.

• Work with legal advisors on data and operational matters.

Board and Strategic Support

• Support the CEO with board management and reporting.

• Draft board papers and present insights as required.

• Contribute to strategic discussions and decision-making.

• Implement enhanced monitoring and reporting frameworks to track and improve performance, risk identification and mitigation, and deliver agreed outcomes. 

• Maintain, monitor and report on agreed operational delivery plans and KPI measures throughout the year

Commercial and Business Development

• Work with the CEO and Head of Growth to diversify income streams.

• Support global expansion initiatives and partnerships.

• Collaborate with the Head of Account Management to scale client operations.

• Cultivate productive relationships with external stakeholders, sector leaders, charitable and statutory agencies, suppliers, partners and clients, ensuring Upshot is well positioned to capitalise on potential business opportunities.

Product and Client Success

• Work closely with the Head of Product to ensure operational alignment with product goals.

• Provide strategic input to help the Account Management team enhance client experience as the client base grows.

Leadership and Innovation

• Drive operational efficiency, effectiveness and high performance across the team.

• Cultivate a high-performance culture within the team, creating the conditions for continuous improvement, innovation, collaboration, accountability and psychological safety.

• Represent Upshot at events, conferences, and other public engagements to promote and advocate for the organisation’s mission and initiatives.

• Identify and implement innovative solutions to drive the company forward.

• Support staff growth and provide leadership as the team scales.

Additional Information

As Upshot grows, the COO role will evolve to include line management responsibilities and broader strategic input across the business.

Person Specification

Advanced Knowledge of:

• Internal operations management, including HR, finance, and IT systems.

• Cybersecurity and data protection practices.

• Budgeting and financial planning tools, such as Xero.

• Advanced Excel skills

• CRM systems and operational analytics.

Proven Experience in:

• Providing senior leadership at the same or similar level within another comparable organisation, or organisation in an adjacent field.

• Financial management, including budgeting, forecasting, and overseeing renewals and contracts.

• Scaling internal systems and processes in a growing organization.

• Managing outsourced partners, including HR, IT, Legal and accounting services.

• Board reporting and strategic collaboration with leadership teams.

• Fostering team culture and delivering employee development initiatives.

• Supporting international expansion or scaling operations across multiple markets.

Other qualities include:

• Strategic thinker with a hands-on approach.

• Excellent communication and collaboration skills.

• Strong analytical and problem-solving abilities.

• Passion for data-driven insights and operational excellence.

• Enthusiasm and interest in the nonprofit sector

If you are interested, please fill out the short form and complete your application on our website before 11.59pm on Sunday 16th March 2025. Interviews are planned to be held the week commencing 31st March and the 7th April 2025.

The Holocaust Educational Trust (HET) are pleased to be exclusively partnering with Robertson Bell in their search for a Finance Manager to join their close-knit, dynamic team on a permanent basis, in this newly revamped role. The Holocaust Educational Trust’s mission is to ensure that people from every background are educated about the Holocaust and the important lessons to be learned for today.

They are seeking an organised, diligent accounting professional to work with the Finance Director to support the finance team in its delivery of high-quality, timely, and insightful financial information. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing day-to-day operations, proactive in ensuring a strong internal control environment and keen to drive operational and cost efficiencies.

The Organisation:

HET work to make sure that the millions who were murdered in this dark period of history are remembered, and honour those who survived and continue to tell the world of their experiences. Since 1988, the Holocaust Educational Trust has worked with schools, universities and communities around the UK to raise awareness and understanding of the Holocaust.

Through their flagship programme, the Lessons from Auschwitz Project, tens of thousands of young people have had the opportunity to see for themselves the site of the former Nazi concentration and death camp Auschwitz-Birkenau. They return inspired and passionate about ensuring that the legacy of the Holocaust continues for generations to come.

The key duties of the Finance Manager are as follows:

• Support in the creation of department budgets.
• Engage with wider team to produce forecast information.
• Preparation of timely, accurate financial information including monthly management accounts, cash flow, forecasts.
• Responsible for all balance sheet reconciliations including creditor and debtor controls.
• Assisting managers and project coordinators in preparation of financial reports to funders
• Timely provision of information for the annual audit.
• Interpreting variances against budgets and helping to produce informative commentary.
• Maintain fixed asset register and undertake regular review
• Responsible for month end close, ensuring high quality, efficient transactional processing.
• Support the finance team in its implementation of Access Dimensions.
• Supervise and develop the finance team, ensuring high levels of performance, motivation, and professional development.
• Support the Finance Director to develop and implement HET’s finance strategy, driving long-term financial sustainability

The successful candidate will have:

• Strong financial management skills, inclusive of budgeting, financial reporting and analysis.
• Experience of working within the charity sector including working knowledge of charity SORP.
• Experience of supervising and mentoring colleagues.
• Experience of providing training and support to both finance orientated and non-financial colleagues.
• At least a part-qualified ACCA/CIMA/ACA or equivalent.
• Ability to prioritise workload and work well under pressure.
• Experience of Access Dimensions (desirable) with advanced Excel skills.
• Strong interpersonal skills. Able to explain complex financial information to non-financial stakeholders and work effectively across departments.
• The ability to work on own initiative, as well as in a collaborative team.

Company Benefits

• Flexible working – staff have the flexibility to work their contracted hours around the core hours of 10am – 4pm and can make flexible working requests that will be assessed on a case-by-case basis.
• Annual leave - 22 days annual leave each year plus bank holidays. This increases by one day after 2 years continuous service and is capped at 25 days annual leave plus bank holidays. This doesn’t include a maximum of 8 closure days per year.

This is a hybrid role based in London, offering opportunities to work from home up to three days per week. The closing date for applications is on Sunday 9^th March with first stage interviews taking place the week commencing the 17^th March.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

Are you a dynamic and empathetic leader with a passion for delivering high-quality services that truly make a difference in people’s lives? Do you possess strong knowledge of the Health and Social Care Sector? Do you have a manageable commute to get to Harrow to be on site to help with service delivery?
 
TPP are recruiting a Disability and Children Programme Services Lead on behalf of our client, a Health and Social Care organisation.
 
The Role:
 
As the Disability and Children Programme Services Lead, you will oversee the day-to-day operations of key services such as community support programmes and short break initiatives. In this role, you will lead a dedicated team, ensuring excellent service delivery, regulatory compliance, and a person-centred approach in all activities.
 
Main responsibilities:

• Oversee and manage daily operations to ensure services meet the desired outcomes for clients.
• Lead, motivate, and support staff and volunteers to deliver innovative, inclusive, and high-quality programmes.
• Ensure services are delivered safely, with care, and in full compliance with policies and budgets.
• Build strong relationships with clients, families, and stakeholders, ensuring their feedback is used to improve services.
• Provide leadership in safeguarding, performance management, staff development, and financial oversight.

Essential requirements:

• Solid leadership experience in a social care setting, with the ability to inspire and manage teams effectively.
• Strong organisational skills with experience in planning and monitoring service delivery and outcomes.
• Excellent communication skills, with a person-centred approach and commitment to delivering inclusive, high-quality support.
• Experience in budgeting, compliance, and safeguarding, with a proven record of maintaining service excellence.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness and young parents across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse

Our Vision - To support and empower vulnerable women and those affected by domestic abuse 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future

Overall Aim

• To manage an accommodation and community service for  a young parent’s scheme.
• Providing a high quality and individual service to women and young parents who are vulnerable and homeless

The Team lead is responsible to the Head of Operations for the daily management and support of staff and overseeing effective support of clients. Liaising and building professional relationships with contract managers, agencies and other bodies offering support to clients

Requirements

· Qualification or equivalent to Diploma/ Degree/NVQ 5 or equivalent work level experience and the willingness to achieve a level 5, relevant qualification

· Ability to work across WHAG’s contract area and travel for training and meeting purposes.

· Access to a car for work purposes.

· Ability to work flexible hours including evenings, weekends when required and be part of an on-call - rota to support the service on call.

Job Description

The list does not cover the full scope of tasks and responsibilities of the team leader but illustrates some of the areas of emphasis for this post.

Key Objectives

The Team Leader will work with the Operations Manager to support the delivery of all operational aspects of WHAG, focusing on supporting the team and day-to-day delivery of commissioned and grant-funded work.

WHAG staff are part of a team providing practical and emotional support to individuals and families experiencing domestic abuse, sexual violence, women, and young parents experiencing or at risk of homelessness.

You will ensure that all work is carried out within contractual requirements, and this involves multi-agency working, and engaging with local partners. You will work effectively with the Operations Manager to lead on allocated working priorities, which may include accommodation and community-based teams, both grants, funded and contracted.

This will include, for example, 24/7 access to support, the intake of enquiries and allocation of referrals, outreach, and accommodation support, working with individuals and children.

You will provide supervision, case management, and case quality audits and database oversight and will deputise for other team leaders (in your area) in their absence.

Working in partnership with the HR team you will support the effective recruitment and, onboarding induction of staff and volunteers in the areas, you are responsible for.

Support the monitoring and evaluation of the effectiveness of the service budget, financial sustainability and impact of all products and services.

Proactively seek new opportunities, and innovative ways of working and achieve the defined aims and objectives.

Key Tasks and Responsibilities

• To lead and manage WHAG’s young parents project ensuring the projects work in line with WHAG strategies resources and procedures to operate effectively and in line with agreed policies and plans.
• To ensure the safeguarding of all clients and their children

• To work with the head of operations in providing consistent and responsible line management.
• To provide individual supervision and appraisal to staff for whom you have direct line management responsibility and to organise regular team meetings.
• To input into setting and controlling of your project’s budgets.
• To take part in the recruitment of staff and volunteers
• To be responsible for staff training and development needs.
• To ensure that all service users have appropriate and up to date risk assessments in line with WHAG’s policy and procedure and to ensure that working practices are developed and implemented based on these assessments.
• To ensure that all staff members work, at all times, in accordance with agreed service specifications, operational policies and other policies and procedures of WHAG.
• To monitor and develop the support services in line with the QAF and contract requirements
• To ensure Health and Safety good practice throughout the Services and that all staff implement WHAG’s equal opportunities policy.
• To positively promote and represent WHAG. Take an active part in relevant meetings
• To accept supervision and appraisal in line with WHAG’S policy and be prepared to pursue identified training needs.

 

Responsibilities shared with all staff

• To ensure that the values and principles underlying WHAG’s services are maintained and developed.
• To participate in regular supervision and annual appraisal and help in identifying your own job related development and training needs
• To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
• To undertake any other duties that may be required which are appropriate to you role
• To be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
• To provide on-call management duties as part of a rota.

The Head of Central Services is a brand-new senior role that has been created to give a higher profile to, and enhance the importance of governance, H&S, Safeguarding and compliance across The Brick.

Key elements of the role include:

·     Drive a culture of compliance at The Brick by raising the profile of safeguarding, property standards and health and safety, by sharing the positive impact of compliance work, and by clearly communicating the risks of non-compliance.

· Support the Board, the Chief Executive and Operations Director in fulfilling their responsibilities for the proper governance of the charity, and compliance with relevant regulatory authorities and standards, including Property Compliance, H&S, GDPR and Safeguarding

·       Be the primary interface with key regulators and contractors including the Regulator of Social Housing and closely manage the relationship with each to ensure that The Brick remains in line with their existing requirements and is able to plan effectively for upcoming changes.

· Deliver a comprehensive health, safety and quality programme which meets The Brick’s legal, regulatory, and contractual obligations, particularly in the key risk areas, for example, safeguarding, health and safety, and accident and incident management.

· Ensure that The Brick has appropriate measures in place to safeguard the people we work with (who often have complex needs and vulnerabilities) and responds to feedback and complaints from clients, puts things right where we have got them wrong, and we learn the lessons for the future.

· Lead the organisation’s strategic and operational approach to risk management and mitigation and lead the organisation’s business continuity planning.

Introduction:

At Age UK Exeter, we are dedicated to delivering exceptional care and support to older adults in our community. This role is pivotal in ensuring that our day care service operates smoothly and continues to meet the needs of our service users with the highest standards. If you have initiative and are enthusiastic about making a difference in the lives of older people and have the skills to lead a dynamic team, we would love to hear from you.

Job Title: Day Care Lead

 Contract Type: Fixed term (1 yr)

 Job Type: Part-time (28 hours over 4 days)

Please note that this role may extend to include other days and times as the service develops.

 Pay: £15.35 per hour (£28950.21 pro rata per annum)

 Benefits:

- Company pension

- Free on-site parking

Location: AGE UK Exeter, The Sycamores, Mount Pleasant, Exeter

Reporting to: Operations Manager

Reference ID: Day Service Lead

Job Description:

We are looking for an experienced service manager to lead our day service project for older adults, including those living with mild to moderate dementia or physical frailty. Reporting to the Operations Manager, the successful candidate will be responsible for ensuring the delivery of a high-quality, safe, and engaging service that meets the varied needs of our service users. This role is crucial to our organisation, as it involves not only managing the day-to-day operations but also actively promoting and championing the service to expand its client base and increase its visibility within the community. This is varied role of working side by side with staff and volunteers delivering services combined with management tasks and service development.

The successful candidate will be excellent at time and task management and be confident in engaging with families, professionals, and various audiences, representing the service with a professional yet empathetic approach.

A key aspect of this role is the ability to meet targets and plan for success, identifying and seizing opportunities to develop the service, encourage recommendations, and secure new commissions.

Please note: While this position is currently part-time with a day shift schedule, there may be a need to extend the role to include additional days and varied working hours as the service continues to evolve.

Main Duties:

- Service Management: Oversee the smooth and safe operation of the day service, ensuring it remains enjoyable, stimulating, and inclusive, while catering to the interests and preferences of service users.

  - Work side by side with day service staff and volunteers, support clients attending the service and provide flexible cover when required.

  - Client Engagement: Receive referrals, assess service users' needs, and determine how the day service can best support them.

- Personalised Care: Promote a personalised approach in the delivery of services, ensuring that each user's experience is tailored to their individual needs and preferences.

- Family and Professional Liaison: Confidently engage with families and external professionals to ensure that service user needs are fully understood and met, making referrals to external agencies as needed.

- Service Promotion: Actively champion the day service, seeking opportunities to increase its client base, promote its benefits, and secure new commissions.

- Target Achievement: Meet established targets and develop strategies for service success.

- Record Keeping: Keep accurate and up-to-date client information using the CharityLog web-based client management system and produce reports, as necessary.

- Financial Documentation: Ensure the finance team has all the necessary documentation for invoicing.

- Safety and Compliance: Ensure all staff and volunteers understand and implement moving and handling, safeguarding, first aid, and fire procedures, following necessary training.

- Team Support: Support and supervise a small team of day service assistants and volunteers, fostering a positive team ethos.

- Recruitment: Assist in the recruitment of staff and volunteers as needed.

- Equipment Management: Take responsibility for the upkeep and management of equipment and storage space.

- Training and Development: Take part in supervision sessions, meetings, and relevant training courses.

- provide staffs 121 supervision sessions for staff.

- Health & Safety: Adhere to and promote Health & Safety regulations within the day service environment. Sycamore Days is currently operating as a non-regulated day centre.

- Safeguarding is everyone’s responsibility. As a service lead you will be a key safeguarding worker who is able to recognise and escalate concerns in a professional and timely manner.

- Other Duties: Undertake any other duties commensurate with the role. This can involve supporting other services and activities that are delivered by the organisation.

On rare occasions, staff may be required to assist with personal care tasks (e.g., help with washing, dressing, or toileting) to manage unanticipated incidents due to age, illness or disability, where appropriate.

 

Person Specification:

 Essential:

- Demonstrated energy, flexibility, and diligence.

- Initiative and independent thinker.

- Warm, friendly personality with a non-judgemental attitude.

- Excellent interpersonal and communication skills at all levels, both in person and over the phone.

- Strong supervisory skills with the ability to motivate and lead a team.

- Understanding and sensitivity to the needs of older people.

- Proven knowledge and experience of dementia-friendly approaches, including an understanding of the specific needs, challenges, and behaviours associated with dementia.

- Proficiency with Office 365 and CRM software, such as Charitylog or similar.

- Knowledge of IT systems and m365 applications, or the ability to quickly develop these skills.

- Experience managing health and safety requirements, including writing risk assessments.

- Knowledge of GDPR regulations.

- Ability to juggle competing priorities effectively.

- Ability to work well both independently and as part of a team.

- Respect for older people and a clear understanding of confidentiality issues.

- Ability to remain calm in stressful situations.

- Strong written English and decision-making skills.

Desirable:

-Professional curiosity.

- A good general level of education.

How to Apply:

To apply for this position, please submit your CV and a covering letter detailing your relevant skills, experience, and qualities and why you would be a suitable candidate for the role. For an informal discussion about the role, please contact our office and ask to speak to Richard. 

Closing Date:

28th February 2025

Please Note: We may close the application process early at our discretion. 

Interview Date:

6th March 2025

We currently have an exciting opportunity for a Training and Support Worker to lead and support The Mason Foundation’s future growth and development by providing and delivering training to a variety of audiences.

As the Training and Support Worker, you will play a pivotal part in the development of our programmes and training, through sharing partner insight, understanding the latest evidence and landscape of workplace inclusivity and keeping abreast of other providers in this space. You will be required to travel regularly to deliver face to face training within the community, education settings and workplaces.

You will have a track record of working within learning, development, community engagement or similar, ideally with experience of supporting communities with additional needs.

You will be a strong, passionate, and inspiring facilitator, driven to deliver impactful training. You will be a skilled communicator, confident in using a variety of methods to engage and empower others from a broad range of backgrounds and settings.

You will be a team player and understand the need to work seamlessly in collaboration with multiple agencies including local authority, corporate and third sector partners, to help ensure high quality delivery of our services, to our communities.

The Training and Support Worker will need to embrace a ‘make it happen’ working environment, with constant dedication and a passion for making a difference as part of a committed charity, supporting disadvantaged communities.

In return, you get to work for a great, growing charity with like-minded people with a competitive salary.

The Mason Foundation is a national charity that supports vulnerable communities and individuals to live happier, healthier, fulfilled lives. Through our programmes we reduce inequalities, supporting those who need help most (low income, disabled, BAME/NEET communities).

The Mason Foundation delivers people centred services, projects, and training, through its specialist wellbeing and employment programmes including:

- ‘The Mason Mile – supporting inclusive, community led starting point physical activity centred around ‘1 Mile’

- ‘Propel’ - supporting young people with learning disabilities, into meaningful and sustainable employment.

- Bespoke Community Impact Projects – supporting and empowering communities to co-develop and deliver impactful and meaningful change.

All offers of employment are conditional upon you signing the contract of employment and:

· Two satisfactory references

· Proof of attainment of qualifications

· Evidence of your right to work in the United Kingdom; and

· If applicable, satisfactory Disclosure and Barring Service (DBS) check.

The Mason Foundation is an equal opportunities employer and proud to be a Disability Confident Employer. We positively encourage applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion, or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Northampton College are partnering exclusively with Robertson Bell to recruit to a Financial Controller position on a permanent basis. As one of the top 10 colleges in the UK, with significant strengths in health and social care, engineering, creative industries, construction, catering and digital, Northampton College is an inspiring place to work.

This is a newly created role, designed to strengthen financial oversight and improve service delivery to budget holders and the senior leadership team. With a turnover of £40m, the College has experienced significant growth in student numbers and maintains an outstanding financial position. This is an exciting time to join a dynamic organisation committed to improving facilities and the student experience.

Key Responsibilities Include:

• Lead and manage the Finance, Payroll & Procurement teams, ensuring high performance, motivation, and compliance with college policies.
• Provide day-to-day leadership of the finance function, delivering high-quality management reporting, business partnering, and financial advice.
• Oversee budgeting, forecasting, and financial planning, ensuring compliance with regulations and alignment with the College’s strategic goals.
• Ensure accurate and timely financial reporting, including management accounts, cashflow, balance sheets, and statutory financial statements.
• Enhance financial management capability by providing training and support to budget holders, ensuring informed decision-making and compliance.
• Optimise financial systems, cash-flow, and risk management, maintaining strong governance, robust controls, and effective treasury management.

The Organisation:

At Northampton College, our students are at the heart of everything we do, ensuring they receive an outstanding education that enables them to succeed.

Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organisation stronger.

The successful candidate will:

• Be a fully qualified Accountant with experience in financial leadership. However, if you are a finalist qualifying imminently, and have experience in a further education institution, we encourage you to apply.
• Have a strong background in financial planning, control, and business partnering.
• Be an excellent communicator with the ability to influence and support key stakeholders.
• Be adaptable and thrive in a fast-paced, evolving environment.
• Ideally have experience in education or public sector finance, though this is not essential.

This role offers hybrid working, requiring the successful candidate to be based in at our Booth Lane Campus in Northampton three days per week.

Benefits:

• LGPS pension with 25.4% employer contribution and 37 days' annual leave + bank holidays
• Free parking & EV charging
• On-site gym & wellbeing facilities and discounts on hair & beauty treatments
• NUS & Blue Light Card discounts

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

This is a new and exciting role to support the Hepatitis C Follow Me Project and the Liver Surveillance Project, specifically for Eastern European communities across West London. 

The Hepatitis C Trust develops projects nationally where peers use their lived experience of injecting drug use and hepatitis C, to provide education and training, increase hepatitis C awareness, and access to testing and treatment for people living with hepatitis C. 

Are you looking for a new and exciting challenge? Do you have experience of working within drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C?

We are looking for self-motivated individuals who can work on their own, engage with stakeholders and have a desire to make a difference in promoting hepatitis C awareness & liver health among services and affected Eastern European communities by increasing access to hepatitis C treatment and liver disease care. We are looking for a passionate and skilled Peer Support Lead who is fluent in Russian and Lithuanian and has excellent communication and organisational skills.

Working in partnership with hepatitis C & liver surveillance teams, drug and alcohol services and homeless service providers, the post holder will deliver education on hepatitis C & Liver Health to Eastern European communities deemed at risk of HCV infection & liver disease across all of the West London ODN area and ensure that everyone is offered and supported to treatment. Working under the guidance of the Peer Programme Manager the post holder will ensure that Eastern European people with an identified diagnosis of hepatitis C & liver cirrhosis are offered a referral to specialist hepatitis treatment & liver surveillance services in West London area. 

We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. It is desirable but not essential the post holder hold a driving licence. 

We offer employees great benefits – from generous annual leave entitlements to training opportunities. These include: 

25 days paid annual leave, plus bank holidays and closure over the Christmas period 

Extensive internal and external training to support you in your role; including a generous annual training allowance 

Company pension scheme with employer contribution of 5% 

Cycle to work scheme 

Employee Assistance Programme, including financial and wellbeing advice 

Funding at 75% for a London travelcard will also be available for this role.   

We are seeking a PR and Communications Manager to join our ambitious team. We know that incredible work goes on behind the scenes at Smart Works, and that what we do meaningfully helps to change the lives of thousands of women every year.  

But we need you to help us shout from the rooftops about our service and impact, actively seeking media opportunities and press coverage, to increase our public profile. Your work will make a real difference – spreading the Smart Works message not only to the women we exist to support, but fundraisers, referral partners, volunteers and the public too.

Applications for this role will close on Monday 24th February at midday, with interviews taking place on Thursday 27th February and Monday 3rd March. 

For full details, please refer to the attached job description.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.