Children And Youth Development Officer Jobs in BD13 5FD

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

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SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

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IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

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PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Suicide is preventable. That's why we're working to create a safer online world and to connect young people with the help and support they need to stay safe and well.

We're Molly Rose Foundation, founded following the death of 14-year Molly Russell. At Molly's inquest, a coroner ruled harmful online content contributed to her death. In her name, we've now got big plans to create change and save young lives. 

We're looking for two Policy and Public Affairs Managers that can help us grow and deliver our crucial mission. This is an important opportunity to shape policy, legislation and regulation, and to shape the tech accountability agenda in the UK and beyond.

You’ll have a clear track record in delivering high-impact policy interventions. You’ll be able to communicate sensitive and complex material and persuasively build and make the case for change.

You’ll have the strategic nous to succeed in a fast-moving policy landscape, with the skills and experience to set the weather with ministers, regulators and MPs. You’ll be as comfortable with the big picture as you are with the detail. Most importantly, you’ll be driven every day by the chance to make change that really matters.

We offer a competitive package that includes: 

- 25 days holiday (plus 2 wellbeing days)

- Employee pension scheme

- Employee wellbeing budget

- We welcome applications from a diverse range of applicants and circumstances, and actively welcome flexible working requests.

At The Elephant Group, we believe talent is everywhere, but opportunity is not. That’s where we come in. We’re on a mission to create fairer access to top universities. As Head of Programmes, you’ll be key to driving this change.

In this role, you’ll lead the delivery of our transformative programmes – Elephant Access and Meta Method. Your work will directly contribute to breaking barriers, ensuring our programmes not only meet but exceed their potential. This is an opportunity to blend strategic thinking, project management, delivery and partnership building while using your analytical mindset and curiosity to continually improve outcomes and ensure excellence.

You’ll personally deliver elements of content to young people and other stakeholders, oversee the evaluation of programme impact, lead two direct reports, manage relationships with key partners and contribute to the development of strategies to promote fairer access.

Beyond programme leadership, you’ll drive collaborations with industry and third-sector organisations, leveraging their expertise and resources to improve our programmes and create solutions that promote opportunity. 

You'll be joining a small charity that has grown rapidly in reach since our launch and has big plans for the future. In 2024 we were short listed for the “Student Mobility Impact Award” and our inspiring CEO Jayne Taylor, was a finalist in the “Rising Chief Executive” category at the Third Sector Awards.

Job Details

Salary: £45,000 - £50,000 depending on experience

Contract: Permanent (subject to a successful probation review at 3 months)

Hours: Full-time only

Benefits: 28 days holiday plus 3 days at Christmas and bank holidays, 5% pension contribution, flexible working, training & development opportunities

Based: Remote – a suitable home working space is expected with equipment provided. Frequent organisational travel is expected with expenses paid. (You will need to be based in or very close to one of our hubs, Greater London, Midlands or Yorkshire and will travel typically around twice a week )

Line Manager: CEO

Direct reports: Programme co-ordinators

Start Date: As soon as possible

Key Responsibilities

Programme Management

• Lead and be responsible for the delivery of The Elephant Group’s programmes across all partnerships including large scale events. This will include personally delivering content to young people, presentations to stakeholders and acting as a facilitator.
• Manage relationships with external partners, ensuring high-quality programme delivery and compliance with contractual obligations, including reporting.
• Lead monitoring and evaluation processes, working to assess programme impact and refine delivery.
• Manage programme budgets, ensuring financial accountability and providing regular updates to the CEO.

Programme Development and Innovation

• Develop and implement strategies to enhance programme quality, reach, and impact.
• Use all forms of information provision to continually improve programmes and measure programme efficacy.
• Develop clear project plans for all programmes ensuring smooth delivery.
• Contribute to the development of new initiatives and support funding bids in collaboration with the Head of Operations and Development.

Team Leadership and Organisational Contribution

• Line manage programme staff, providing support, development opportunities, and guidance to ensure effective delivery.
• Contribute to organisational leadership, working closely with senior colleagues to align programme delivery with broader strategic goals.
• Represent The Elephant Group at external events and speaking engagements, as well as supporting fundraising and partner activities as required.

Why join us?

Great company culture

Our small, friendly team is committed to the mission of social justice. We are ambitious and hard working; we make decisions quickly and action them. We value professionalism, curiosity, innovation, speed and collaboration.

Excellent package

A competitive salary and generous leave

Professional development

We value initiative and will support forward thinking employees to develop with formal and informal opportunities. Our fantastic Chief Executive is passionate about staff development and giving staff autonomy to thrive and deliver great outcomes.

 Interested? To find out more including the important skills we are looking for, download our candidate brief

NB: An enhanced DBS check will be taken prior to appointment. We welcome applications from underrepresented groups. We are unable to sponsor visas for international applicants without the right to work in the UK.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary: £53,500 outside of London, £55,500 inside of London
• Hours: 35/week
• Contract type: Permanent 
• Location: Home-based with regular travel to London and Bristol offices 
• Closing date: 5 January 2025
• WC interview date: 13 January 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Head of Brand and Content  to join our Brand and Marketing Communications team.  This is a brand new role and exciting opportunity to bring your passion and experience to deliver bold, impactful and innovative work.

Your creative flair and highly strategic approach to developing brands will enable you to establish the Brand and Content team as a centre of excellence, trusted and respected in the sector and across the organisation.

You will be motivated to achieve system change in cancer care for children and young people, able to inspire and drive change, trying new ways of working and collaborating with colleagues across the charity to work in an integrated way to achieve shared goals.

We will become an audience-led organisation, driven by insight and outcomes and we can’t wait for you to join our team to make this happen.

Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you. 

This role is remote and can be based anywhere in the UK with regular visits to our London and Bristol offices and occasional visits to our accommodation services across the UK.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Leading a team and developing a culture in which people are supported to reach their potential and deliver high quality work with demonstrable impact.
• Demonstrate the importance of diversity, accessibility and inclusion in everything we do.
• Lead the team and colleagues across he organisation to embed our brand positioning
• Establish a brand activation programme that enables the delivery of our organisational strategy 
• Deliver a step change in our creative output, internally and with agencies. Stay on top of trends and audience insight and external innovation and inspiration.
• Take an active role in team planning, developing and embedding new ways of working, establishing relationships with other teams, raising the profile and reputation of the Brand and Marketing Communications team across the charity.
• Proactively seek external opportunities to represent and advocate on behalf of Young Lives vs Cancer’s work and work collaboratively in development of the Children’s Cancer Care or the wider voluntary sector.

What do I need? 

The key skills we’re looking for in this role are:

• Extensive experience of developing brand strategy and identities for high profile corporate and/or not for profit brands.
• Leading teams to deliver, implement and evaluate brand, creative and content strategies which demonstrate impact.
• Extensive experience of leading creative teams to deliver outstanding work which has an impact on brand awareness, engagement and income generation.
• Passionate about leading and developing teams, driving a high performance culture through your ability to coach, inspire and empower people.
• Creative thinker, with a passion for working in a creative environment, drawing on insight and the external environment to inspire teams and encourage innovation.
• Involving people with lived experience through co-creation, co-production and evaluation.

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website. 

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary #NonGraduatesWelcome

The Girls’ Network aims to inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women. We have a large and growing network of supporters, mentors, schools and partners across eight regions of England.

We are now looking for a Senior Fundraising Manager to join our team.

THE ROLE

• We are going through an exciting period of development, with significant opportunity for growth within our corporate partnerships and high levels of interest to build-on and develop. The role would suit someone who is looking to work with a high degree of autonomy and who welcomes the chance to be innovative and strategic, whilst being supported to achieve their goals, working with our Fundraising & Communications team (currently four staff) and collaborating with our regional Network Managers.

About you:

• You will have at least five years relevant experience, ideally with at least three years working in corporate partnerships/fundraising and be able to demonstrate previous success in generating income and achieving targets. You will be an exceptional communicator with the confidence to work on your own initiative and to build relationships with internal and external stakeholders.
• You will be well organised with excellent attention to detail, work well under pressure and have the ability to think both strategically and operationally. Experience of working with CRM systems is preferred.
• You have a good understanding of the disadvantages faced by both women and those from the least advantaged communities and have a drive to rectify the inequalities that currently exist.
• You understand the time and resource limitations of a small charity, and you thrive on the potential to make a real difference with your work.

Income Generation

• Account manage a portfolio of corporate partners and public sector organisations, to meet operational priorities and annual income targets, providing an excellent supporter experience
• Develop funding propositions and case for support to meet priorities, working closely with Head of Fundraising and Head of Programmes
• Collaborate with Network Managers on regional corporate partnerships, to ensure consistent supporter experience and identify opportunities for development, as appropriate.
• Manage prospect pipeline with a focus on priority sectors, working within wider capacity for new business
• Promote payroll giving and other employee fundraising activities and campaigns.
• Oversee calendar of third party events, liaising with external partners
• Provide internal management information and reporting to colleagues, as required.

Engagement

• Develop a suite of engagement materials working with Communications Manager and external suppliers.
• Collaborate with Communications Manager on annual communications plans, including fundraising campaigns in support of International Women’s Day and The Big Give.
• Work with Communications Manager to ensure regular updates to website and other digital channels (social, e-newsletters), identifying opportunities for partnership activities.

Stewardship

• Develop account management processes, ensuring timely impact reporting or other agreed deliverables.
• Ensure all donations and supporters are thanked in a timely and appropriate mode to their giving channel.
• Keep all relevant donor contact history and financial information up-to-date on Salesforce, ensuring adherence to GDPR and other relevant good practice.
• Work with Head of Fundraising & Communications and CEO to deliver appropriate partner recognition including events and other engagement activities.

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• Proven experience in the charity sector fundraising across income streams
• A skilled and confident relationship builder who enjoys maintaining and sustaining contacts
• Extremely well organised and self-motivated
• Business acumen – the ability to recognise opportunities to help achieve income targets
• Strong written and verbal communication skills
• Commitment to gender equality and social mobility
• Confidence managing stakeholders
• Resilience and optimism

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations
• You have safeguarding knowledge
• You have experience of Salesforce or another CRM system

OUR BENEFITS

We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.

Benefits

• Pension scheme; employer contribution of 3% and employee of 5%
• 27 holiday days per year, plus public holidays (pro-rata)
• Extended and comprehensive sick pay policy
• Enhanced Family Leave pay policy

Learning & Development

• Annual training budget upon completion of your probation period (pro rata)
• Professional development support and allocated time off for training
• Continual learning and development through team days and whole staff training

The Way We Work

• Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
• A positive and supportive team culture, regular check-ins and optional social events
• Working from home allowance to support you with essential tech needs
• We support you with a Girls’ Network buddy who you can reach out to beyond the induction period

HOW TO APPLY

• Visit our website for the candidate pack and details on how to apply.
• Closing date is 9am Friday 3rd January 2025. Interviews will be held online on during the week commencing 13 January 2025.

Good luck with your application.

Job Title: Qualified Practitioner

Reporting To: CP Manager 

Location: Remote (UK or NZ)

Contract: Fixed Term, 22 months

Hours: 9 - 15 hours per week (3-5 3hr shifts each week at specified times on a rota)

Hourly Rate: £15 / $30 p/h 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression

Closing Date: 12th January 2025

Job Purpose: To have text-based conversations to provide mental health support to people in distress, working to take someone in distress to a calmer place.

Key duties and responsibilities

• Have text-based conversations to provide support for people in distress at peak evening times.
• Follow our training and work, with the support of a Clinical Supervisor, to take someone in distress to a calmer place.

Person Specification 

Essential

• You must be able to follow the Shout model for support and be comfortable holding a minimum of four conversations simultaneously as directed by your Supervisor.
• You should be calm, compassionate, communicative, confident and interested in developing skills in the field of digital mental health.
• You must hold a qualification at Level 4 or above in counselling, psychology, psychotherapy, nursing or social work, and have suitable experience of working on the front line of mental health.
• You must hold, or commit to studying towards, a Level 3 safeguarding qualification, and have completed the Shout Safeguarding Texters training.
• You must be able to commit to taking shifts at times stipulated by our rota between three and five times per week on average, and be able to respond to occasional calls to help out if we are experiencing a substantial spike in demand at other times.
• You must be able to attend a group reflective session with our practice lead once a month, which will be held remotely.
  Contracts of either 3, 4 or 5 shifts (shift=3hrs) per week
• Minimum of 4 conversations at any one time
• Excellent IT skills
• Excellent communicator
• Ability to multitask and work at a high volume whilst maintaining calm under pressure
• Demonstrate a high level of resilience
• Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team
• Reflective, compassionate, kind, and respectful
• Proactive in reviewing own performance, improvement and development

Desirable:

• Knowledge and experience of safeguarding, confidentiality and risk
• Ideally, you should have an external supervisor and/or a personal counsellor, but we are aware that some jobs or qualifications do not require this.

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Corporate Partnerships Manager £37,555 pro rata 28 - 35 hours per week UK Home-based 

We are seeking a Corporate Partnerships Manager to join our Fundraising and Communications Team (FRC) at an exciting time in GFS’s history as we enter a new strategic period and turn 150 years old, in 2025. You will lead on the delivery of specific aspects of the organisation’s fundraising strategy including developing new income streams with a focus on corporate partnerships. You will develop broader corporate support and individual giving such as corporate volunteering days and challenge events. You will also lead on our annual fundraising campaigns such as International Day of the Girl and International Women’s Day.

You will work with the Head of Fundraising and Communications to refine our fundraising plan to diversify income streams across corporate partnerships, individual giving (online and in person) challenge events, volunteering days and campaigns and to:

• ensure that income and engagement targets are met as planned/agreed and in line with GFS’s fundraising strategy and plan
• deliver outstanding stewardship for partners and donors
• maintain effective relationships with potential partners and connections, keeping them engaged with GFS’s ongoing work and impact
• maintain a strong network and high visibility within the GFS, and wider women’s sector community and attend key community and networking events.

This role would suit a highly motivated and dynamic individual, with great people skills and a passion for improving the lives of girls and young women through fundraising.

You will have significant experience of successfully developing new fundraising streams, securing new corporate partners and individual giving income as well as;

A proven track record of securing income from a diverse range of income streams.

A commitment to EDI principles

Excellent interpersonal skills and confidence working with a variety of stakeholders from corporate donors, individual supporters and community members.

You will also have a flexible and innovative approach to your work and be a strong team member with the ability to develop excellent working relationships. 

About GFS   

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups where girls and young women build friendships, gain confidence, and learn that they are unstoppable. We create a programme of activities designed to develop confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a single gender space. We prioritise working in areas of disadvantage. 

A Basic DBS check is required for this post.

To apply please submit your application by the closing date Friday 17th January @ 23:30 hrs

Education Programmes Lead

Vocabulous is looking to recruit a part-time member of staff to lead its regional training programmes, recruit more schools, and help develop the curriculum at both KS2 and KS3. 

We are looking for an innovative and enthusiastic individual who is passionate about improving students’ outcomes in literacy, and excited about revealing the patterns in English vocabulary to the next generation of students.

Position: Education Programmes Lead 
Location: Remote (infrequent travel to support schools in the North of England) 
Hours: Part time (2 days a week, can be flexible across the week) 
Salary: £35,000 (FTE) per annum 
Contract: Fixed Term Contract until Summer 2026, with possibility of extension dependent on funding 
Benefits: 5% pension contribution, 27 days holiday pro-rated (rising by 1 day per year of employment) plus bank holidays

Closing Date: 07/01/2025 at midday 
Interview Date: Mid-January 

Start Date: As soon as possible after appointment, can be negotiated 

The Role  

Vocabulous is an innovative online resource to aid targeted and explicit vocabulary teaching in Key Stage 2 and 3 English lessons. We are looking for a part-time member of staff to lead our education programmes. This will involve talking to new schools about using the site, working with schools to support them to implement Vocabulous in lessons and running regional training programmes to build networks of schools that are confidently and consistently teaching Latin and Greek roots.  

The other aspect of the role is to contribute to the development of the new KS2 and KS3 curricula. This will involve designing aspects of the new programmes, writing questions and resources, and planning changes in response to school feedback. Over the next couple of years, the programme is going to be split into a KS2 site and a KS3 site, with the KS2 site being launched in September 2025. 

We are a small organisation with a social purpose, so we are looking for someone who is excited about the job description, but who is also interested in learning more about all aspects of running an education start-up and keen to support Vocabulous’ strategy and growth beyond their job role.  
 

Key responsibilities include: 

Training and School Partnerships  

• Effectively represent and promote Vocabulous to school leaders, teachers and other stakeholders.  

• Ensure a smooth initial launch of Vocabulous in every school. 

• Organise and conduct online training for schools.

• Oversee the running of in-person regional training programmes, such as the existing North East Programme. 

• Recruit schools to participate in new programmes in target regions of the North West and Yorkshire. 

• Make visits to schools to provide on-going professional learning and support to teachers throughout the year.

• Monitor schools’ site usage and provide support to teachers to effectively embed the curriculum in their lessons. 

• Proactively recruit new schools to use Vocabulous and secure commitments from returning schools.

Programme Development  

• Content development for the new KS2 and KS3 curricula, including question writing. 

• Create new resources such as worksheets, certificates and comprehensions. 

• Oversee the curriculum plan, ensuring that key knowledge is revisited and skills are developed. 

• Make changes to the curriculum and resources based on feedback from schools. 

About You 

• You will be a highly motivated individual with excellent interpersonal and organisational skills.  

• You will have a proven track record of leading projects in education or a related field and experience of building effective relationships.  

• You will have experience of providing engaging and impactful training sessions, and bring a creative approach to planning resources.  

• You will be passionate about education and keen to support the strategy and growth of Vocabulous beyond your own job. 

• You will be a strong written and verbal communicator. 

• You will have a proven ability to work independently. 

• You will be a self-starter and quick learner. 

• You will be able to adapt and embrace a changing environment. 

• You will have experience of teaching English at primary or secondary level (desirable). 

You may also have experience in areas such as: Education Lead, Education Project Manager, Project Manager, Project Lead, School Partnerships Lead, School Partnerships Officer, Education Project, Education Programme, Training, Trainer, Teacher, Primary Teacher, Secondary Teacher or School Teacher.

How to apply

Please submit your CV (maximum 2 sides of A4) and a covering letter (maximum 1 side of A4) by midday on 07/01/2025 via CharityJob (you can also send it via email to Vocabulous) which should detail: 

• Your experience related to the job description. 

• Why you’re excited to work for Vocabulous. 

We are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in our organisation. 

All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. 

We have an exciting opportunity for a Live Chat Support Worker to join the growing 24/7 National Contact Centre team. This position will be home-based, working between 12-30 hours a week. The hours are fixed covering a rolling 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• FTE 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based, working 6 hours a day between 12-30 hours per week. Days and hours to be discussed, if successful.

There will be an initial induction period that will run for 3 consecutive days 9am-5pm in person at the National Contact Centre. After successfully completing your induction, you will move to your fixed rota, an example of an 18 hour rota is below:

Week 1 of rolling rota: Monday 14:00 to 20:00, Tuesday 16:00 to 22:00 & Thursday 08:00 to 14:00

Week 2 of rolling rota: Monday 08:00 to 14:00, Wednesday 08:00 to 14:00 & Sunday 17:00 to 23:00

Week 3 of rolling rota: Friday 16:00 to 22:00, Saturday 16:00 to 22:00 & Sunday 10:00 to 16:00

As a Live Chat Support Worker you will be: -

• Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
• Providing immediate emotional support, practical advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Responsible for recording live chat conversations with victims of crime accurately and professionally, including recording all safeguarding actions taken.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form and have competency in digital programmes (such as Microsoft)
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

You must be able to attend an initial 3 day induction and quarterly refresher training in Cardiff, accommodation will be provided.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Salary: £70,000 - £75,000 per annum

Location: Remote – UK based. Our offices are in East London but we welcome applicants from across the UK who do not wish to relocate. Please note that travel to our London office for regular meetings would be at your own cost.

Hours: 4-5 days a week (flexible – minimum 28 hours/ week)

Contract: Interim. circa eight months, from mid-March 2025

Secondments will be considered.

Benefits: 25 days annual leave, excluding bank holidays and three days off between Christmas and New Year. We currently offer a non-contractual 4.5 day working week, with staff having Friday afternoons off, subject to work demands.

About The Young Foundation

Today, The Young Foundation’s mission is to shape a fairer, greener future. We support locally-led action, building knowledge around the issues people tell us they care about. We involve communities in research, and delivering programmes to shape a stronger, fairer society. We work collaboratively to improve lives and address shared challenges, driving social change for stronger communities and a fairer future.

Our strategy, the Power of Participation, sets out our ambitious, five-year plan.

About the role

As part of The Young Foundation’s five-year strategy, this interim cover role will lead delivery of our distinctive function to support a fair and just transition to net zero for vulnerable households and communities across the UK. You will lead and support delivery of a portfolio of projects including our partnership with University of Manchester to deliver the JUST Centre; work with national government and devolved nations on public participation and environmental legislation; and pioneering policymaking and practice with local and combined authorities to build readiness, resilience and strategies to ensure a just transition.

This is a crucial moment in the UK’s journey to net zero. We know that a fairer, stronger, green and digital economy can regenerate local places and improve people’s lives. But, to achieve this, policymakers across the UK need to better-understand people’s readiness for change, giving practical support, inspiring trust, and mobilising local action. Community engagement and participation is vital in a fair, sustainable, and socially transformative shift to net zero.

Leading a small team, and in collaboration with our external affairs, research and innovation teams, you will have the opportunity to drive forward a critical agenda for the UK, building practices, skills, thought leadership and innovation to drive a just and fair transition. You can read more about our work in this area on our Just Transition hub.

How to apply

With reference to the job description, please complete and return the application form, CV and additional information requested to us.

The closing date for applications is 11:59pm on 22 January 2025.

Successful candidates will be informed by Monday 27 January 2025 at the latest.

1. First round interviews will be held on Thursday 30 January [online]
2. Shortlisted candidates will have the opportunity to meet informally with the senior team and members of the Just Transition team on Monday 3 February [online]
3. Second round interviews will be held on Wednesday 5 February at Toynbee Hall, London

The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.

Upon submitting your application, you will receive an automated response to say we have received your application.

Please note that we review applications after the closing date. All internal applications will be reviewed.