Charity Operations Manager Jobs

Meningitis Research Foundation is an international health charity headquartered in the UK, driven by a passionate mission to prevent the devastating impact of meningitis. Founded by individuals whose lives were profoundly affected by meningitis, we are dedicated to enabling positive change by uniting people and knowledge to save lives. The Confederation of Meningitis Organisations (CoMO) is our worldwide network of people and groups who are driven by a shared purpose to defeat meningitis. By coming together to share their diverse experience and expertise, they are a formidable global force against this life-threatening condition.

The role

A key role in our Research team, the Research Projects Manager will be responsible for developing and managing our research projects and grants programme, in alignment with our new research strategy. As part of this, you will manage our genomics programme of research, which includes an exciting multi-stakeholder, international project, designed to understand barriers and opportunities to use of whole genome sequencing in low- and middle-income countries.

This role reports to the Director of Research.

Responsibilities

Research project management

• Manage our internally driven research projects including scoping, planning, designing, budgeting and reporting on activity to internal and external stakeholders.
• Liaise with research partners and funders on research project development and activity.
• Connect research projects to colleagues working on related activities in Insights and Policy, and Communications and Engagement.
• Brief Fundraising teams on research projects and progress.

Research grants

• Project Manage the launch of grants rounds and co-ordination of peer review procedures, in alignment with the UK Association of Medical Research Charities (AMRC) requirements.
• Lead on the development and maintenance of all application, peer review and grant management procedures.
• Project Manage administering post award processing, monitoring, reporting and governance of successful grant applications.

Research collaboration

• Support the Director of Research to identify and respond to relevant meningitis research consultations in the UK and internationally.
• Work with Director of Research to identify, monitor and respond to developments in the UK and international research funding environment and help draft grant applications.
• Collaborate with Health Insights and Policy colleagues, to enable research to inform MRF’s policy positions.

Research strategy

• In collaboration with the Head of Research, support implementation of our research strategy.

Build an approach to strengthen involvement of those with lived experience in research

• Identify and develop opportunities for those with lived experience with MRF funded and externally funded research
• Work with the Director of Research to develop a Patient and Public Involvement strategy.

Qualifications & Experience

• A degree in relevant biomedical science or equivalent.
• Previous experience of performing peer review and grant management, ideally in line with Association of Medical Research Charity (AMRC) requirements.
• Strong knowledge of UK research funding environment.
• Demonstrable management skills or a professional project management qualification.
• Project Budget management experience.
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines.
• Ability to work independently
• Excellent time management skills and ability to prioritise competing demands

Key competencies

Leadership behaviours

• Strategy: Aligns team goals with organizational strategy.
• Leadership: Motivates and leads team members.
• Management: Manages day-to-day operations and projects.
• Finances: Monitors and manages team budget expenditure.
• Supervision: Supervises senior executives and executives.
• Team contribution: Promotes team engagement and productivity
• Communicating progress: Reports team progress to senior manager or Director.

Values

• Evidence-led: Uses evidence to inform team activities.
• Integrity: Practices honesty and ethical behaviour.
• Determination: Committed to achieving team goals.
• Passionate Advocate: Advocates for the Foundation’s vision and mission.
• Collaboration: Encourages team collaboration and support.
• Compassion: Ensures a supportive environment for patients and team members.

What we offer you

• £35,000 to £39,999 per annum, depending on qualifications and experience,
• 2% employee pension contribution + 6% employer pension contribution.
• Flexible working arrangements between work and home. Fully remote working also available.
• 25 days holiday

Application Process

Interested candidates are invited to submit their CV with a cover letter detailing their relevant experience and interest in the position. CV’s sent through without a covering letter will not be considered.

Applications should be sent to Kate Gill by 5pm on Friday 21st  February 2025.

Candidates wishing to have an informal exploratory conversation before applying can also contact Kate to set up a call with Vinny Smith.

Equal Opportunities

Applications are particularly encouraged from candidates that may previously have, or feel like they have, experienced being excluded from generally advertised roles due to their gender, ethnicity, disability status or sexual orientation.

Safeguarding

Meningitis Research Foundation is committed to safeguarding, and any advertised role will require references, confirmation of your identity and your right to work in the UK. Following receipt of satisfactory references, the successful candidate will be able to start work soon after receiving their offer of employment.

Head of Operations - Women's Housing Action Group (WHAG)

An excellent operations leadership opportunity in an accomplished Northwest homelessness and domestic abuse support charity

About us

WHAG is a leading Northwest based charity with 45 years’ experience of delivering quality support services to those vulnerable homeless women, young parents, women, men and their families who are affected by domestic abuse.

We support people to overcome the experiences they have had and improve their safety and life opportunities. We give them the information they need to make positive choices about their futures and then build up the skills and resources needed to take control of their own lives, to secure their own tenancy and maintain a quality of life in the long term.

We are also skilled in delivering relationship training to employers, colleges and schools as part of our mission to end domestic abuse, homelessness, and the breakdown of relationships.

WHAG owns 20 properties and manages an additional 80 through lease and letting arrangements, supporting and housing people in Rochdale, Wigan, Cheshire West and Chester. Our front line teams who number some 45 dedicated staff working across communities and in 5 locations take pride in our values-driven approach and commitment to providing person-led support.

About the Role

By embodying our values of Empowerment, Choice, Change, Strength, you will be an inclusive leader of innovative, trusted and person-centred, trauma-informed services.

Reporting to the Chief Executive, you will build on strong foundations to deliver on our mission and develop our capabilities for the future across a diverse range of services and projects.

You will guide and support staff in the effective support of clients and ensure timely and robust processes for monitoring, evaluating and reporting on outcomes. You will coach and innovate our services delivery, identifying and shaping new opportunities to achieve our mission.

You will build strong relationships with commissioners and key stakeholders including contract managers, agencies and other bodies offering support to clients to identify new opportunities for contract and grant based delivery.

A key member of the senior leadership team you will be help shape and implement WHAG’s business and operational strategy and deputise for the Chief Executive when required.

Essential Requirements:

• Proven management experience in delivering impact across similar person-centred services
• Excellent leadership and management skills
• Understanding of safeguarding and how to assure its effectiveness
• Experience of strategic and operational risk reporting, budgeting, planning and management
• Strong problem-solving and decision-making skills.
• Strong communication, relationship-building, influencing and negotiation skills
• Strong analytical, monitoring and reporting skills and attention to detail.
• Skilled in Microsoft Office and other use of database programmes for Operations
• Passionate about WHAG’s aims and ethos
• Have a high degree of integrity, tact, diplomacy and organisational spirit.
• Have a hands on approach and be a team player

WHAG is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people and communities we support, and we warmly welcome applications from all suitably qualified candidates.

How to apply

Eastside People is supporting WHAG in the recruitment of this role.

Please apply by submitting your CV and a cover letter, which should indicate why you are interested in applying for the role including the following:

• Why are you interested in the Head of Operations role at WHAG and how it fits with your skills and management approach?
• How your application matches to the essential skills and experience specified in the job description and person specification. Please give examples where possible

The closing date for applications is February 14th 2025.

Shortlisting interviews will take place shortly after and shortlisted candidates will have an interview with WHAG on March 3rd 2025.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: Rochdale (With flexible working)

Contract Type: Permanent

Salary: Starting Salary £49,000 plus benefits

Hours: Full time, 36 hrs with the potential to work flexible hours and one day a week from home

Benefits: Health Plan, cycle, Computer, Pension & Savings Schemes. Annual Leave: 23 days per annum rising to 28, 5 hours per year to attend hospital appointments.

You may also have experience in the following: Director of Operations, Operations Manager, Service Manager, Service Lead, Head of Service, Deputy CEO, Deputy Director, Operations and Service Manager, Director of Operations and Service, Head of Operations and HR, Operations Lead, Deputy Operations Manager, Senior Operations Manager.

REF- 219 313

Our client is a leading independent funder. 

They aim to improve our natural world, secure a fairer future and strengthen the bonds in communities in the UK. 

The foundation provides c. £50million annually in grants to organisations and initiatives with brilliant ideas and share our goals.  They also provide social and impact investment to support organisations creating social and environmental impact.

We are pleased to be working with the foundation to recruit the new role of Operations Lead to join its busy team based in Kings Cross.

The role:  

Following the launch of a new strategy, the foundation has reviewed how it works.  Recognising the central role that process plays in the delivery of the strategy, the foundation is now looking to recruit to this new position to lead, manage and develop the organisation’s processes. This role will be central to the way in which the foundation delivers the strategy and also to future requirements that emerge over time.

The role is based in the Resources Team, reporting directly to the Chief Operating Officer, and managing the Funding Operations Manager.  The role will involve:

• Collaborating closely with other internal stakeholders, ensuring new developments and innovations in systems and process are implemented efficiently and thoroughly across the organisation.
• Enhancing operational efficiency and user experience with responsibility for coordinating requirements from stakeholders on day-to-day process delivery and on any change or special initiatives the organisation decides to run.
• Managing relevant contractors and supplier relationships, preparing detailed briefs and ensuring work is carried out diligently.

This is very much a “doing” role and this person will be prepared to roll their sleeves up and get involved in all aspects of planning, delivering and coordinating developments, ensuring operations are working well and running smoothly for both internal and external users.

The person:

The successful candidate will have substantial experience of having taken ownership of the operational systems and process management - possibly of a small to medium size charity or business. An experienced projects and process manager, they will have excellent organisational skills and a subtle combination of solid technical, IT and database knowledge, with strong people skills and internal communications experience. Experience of Salesforce would be ideal but similar CMS database management would be fine, and a sound understanding of organisational systems change dynamics will be important. Highly organised and methodical, this person will be a real collaborator, be able mobilise and engage others in systems changes and able to synthesise sometimes quite complex information into easy to digest guidelines.

Enthusiastic about working as part of a team, they will be helpful and approachable in addition to having the confidence and decisiveness to lead on new initiatives and take people with them on that journey. They will be highly organised and persuasive in seeking out new ways of doing things, and will be a great listener, making sure that needs are understood and implemented efficiently. A natural problem solver with a “can-do” approach and someone who genuinely values the point of view of colleagues will excel in this role.

The organisation believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making. The foundation wants to encourage applicants with a diverse range of backgrounds to apply. In particular, they welcome applications from those with lived experience of racial inequity, disability, or poverty.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Based in Crisis Skylight London, 50 Commercial Street, E1 6LT. Some working from home is an option however onsite presence is a key requirement of this role – with a minimum of 4 days per week at the London Skylight. 

About the role 

If there ever was a good time to join a new organisation, it would be now, as we embark on our new 10-year strategy for ending homelessness. This is an exceptional opportunity to leverage your skills, experience, and knowledge to lead a team of experienced lead workers (coaches) that have positive impact on the lives of individuals who are experiencing homelessness in combination with increasingly complex needs.

The Structured Coaching team, work within a Lead Worker model, collaboratively working with members to create pathways out of homelessness, empowering members to achieve their goals and equipping them with the skills, knowledge, and confidence to continue this beyond their time with Crisis. 

You will lead a team of 6 experienced Lead Workers to continue to drive the outcomes our members deserve. The team have consistently hit outcomes for the past few years, and we want to drive that further forward through our new strategic goals impacting our members and the communities around us. 

As Operations Manager, you will be part of the Crisis Skylight London management team, empowering and enabling staff to constructively contribute to, develop and achieve the aims and objectives of the service. You will also identify and develop opportunities for effective operational partnerships, so that our members have strong pathways to the community-based specialist services and support they need as part of their journey out of homelessness.  

We will be Bold, Impactful, Collaborative and Equitable in our approach, building on a set of positive behaviours and a culture that will help us to secure the right policies, deliver breakthrough services and build a community, helping to end homelessness across Great Britain. Staff, members, and volunteers acting together to be positive, ambitious, and guided by the impact we seek to have. 

About you 

• You will have a real passion to support, lead and manage a team of staff working with our members on a day-to-day basis. Its not easy but when we get it right its highly rewarding. 

• You will have experience of setting up and managing operational partnerships, which compliments the work that we do to provide sustainable pathways put of homelessness for our members because we cannot achieve our goals alone. 

• You will have experience of balancing staff support, development, and wellbeing alongside our operational KPI’s and ensuring that all our services are member focussed. 

• With a key eye for detail, you will have experience of managing a high-quality service, using a mix of data and evidence based best practice to improve and develop our service offer. 

• You will enjoy the challenge of working to solve the systemic problems our members and staff facing in ending homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 February 2025 at 23:55

Interview process: Competency based questions and presentation.

Interview date and location: Wednesday 5 March 2025 at in person Crisis Skylight London, 50 Commercial Street, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.    

 
Registered Charity Numbers: E&W1082947, SC040094  

The Lead Manager will be responsible to the Trustees for:

• Maintaining and growing Ammerdown as a centre of refreshment, hospitality, peace and reconciliation where diversity and different identities are cherished. Engaging with guests in order to create a safe and positive environment.

• Working with the Trustees in developing the Ammerdown Centre, and community and in particular to refresh the strategy and business plan mindful of its spiritual heart as well as commercial potential.

• Further developing the Ammerdown Centre and community to provide opportunities for learning in a safe and inclusive environment where people of differing views and faiths can engage in dialogue and creativity.

• Creating opportunities to take forward the vision of the Ammerdown Centre and community through creating partnership and networking opportunities.

• Ensuring robust and effective management and performance of the organisation (staff, finance, committees etc.) Enabling a flexible and adaptive response to the changing business environment.

• Living and developing the ethos of the Ammerdown Centre and community both within the Centre and in external relationships.

Person Specification

A person with distinctive gifts of insight, creativity and leadership who will enable Ammerdown to continue to articulate its core values in ways that are financially and practically sustainable. A resilient individual, comfortable in both a rural setting and a busy working environment.

The Trustees are seeking a person who:

Spiritual Life

Whose spirituality is ecumenical and embraces the inclusive ethos of Ammerdown and the community.

Leadership

• Has the ability to inspire, equip, relate, and lead a team of people in offering hospitality to all guests.

• Has excellent interpersonal skills, and is attuned to work constructively, ecumenically and with those of other faiths and no faith.

• Has the ability to identify and develop untapped potential.

• Has a proven track record of creating community.

Management 

• Experience of managing and developing a team with mixed skills and experience, comprised of employed people and volunteers.

• Experience of management in a small to medium-sized organisation.

• Experience in creating and implementing a business plan. Experience of managing financial planning and budgeting.

Professional 

• Excellent presentational and IT skills.

• Experience of developing and delivering spiritual retreats, workshops, training, conferences and/or other events and activities that accord with the values of Ammerdown.

• Able to demonstrate a deep interest or experience in peace, justice and reconciliation in the contemporary world.

The successful candidate must be prepared to share in rostered overnight on-call responsibilities. Given the location of Ammerdown they will need access to a vehicle and a valid driving licence.

How to Apply

Please email us your cover letter and CV, which addresses the job specification by the 4th March 2025. 

All applicants will be asked to complete a diversity monitoring form upon receipt of the application.

Applicants should have the right to live and work in the United Kingdom. The post is subject to an enhanced DBS disclosure.

We envisage this post to be four days a week including occasional evenings and weekends. Flexible working hours can be arranged. Accommodation may be available.

Remuneration can be negotiated depending on experience.

This role description will be annually reviewed by the Trustees and the post holder.

This is a fantastic opportunity to join our collaborative and high performing team, as we introduce the new role of Legacy Marketing Manager. MSF UK has gone from strength to strength in the last few years and we aim to continually improve and build on our success. This is a really exciting time to join MSF UK as we invest in fundraising and grow our team.

The Legacy Marketing Manager will lead the marketing strategy and implementation for MSF’s new legacy donors, and to retain those who have already pledged.

To work alongside the Donor Development and Legacies Lead (DDLL) to deliver MSF’s Legacy, Marketing Programme, to acquire new Legacy donors to the organisation, and retain those who have already pledged.

Deliver the development and delivery of marketing activity across multiple traditional and digital channels (including digital, radio, DM, Events) from inception to evaluation, as well as testing new channels.

Work closely with internal stakeholder and external partners to develop campaigns.

DEPARTMENT: Fundraising

HOURS: Full Time, 37.5 hours per week (Monday – Friday)

LENGTH OF CONTRACT: Permanent

LOCATION: London - Hybrid

SALARY: Salary: £51,577.05 per annum

Internal salary grade: 16.1

This is a fantastic opportunity to join our collaborative and high performing team, as we introduce the new role of Acquisition and Emergency Fundraising Manager. MSF UK has gone from strength to strength in the last few years and we aim to continually improve and build on our success. This is a really exciting time to join MSF UK as we invest in fundraising and grow our team.

To work alongside the Emergency Fundraising Lead (EFL) to help deliver MSF UK’s acquisition and emergency fundraising strategies to increase income and recruit new supporters; both through one-off cash and regular giving. Develop and deliver cash and regular giving acquisition activity across multiple traditional and digital channels (including TV, printed media and radio) from inception to evaluation.

Work closely with internal stakeholders and external partners to develop campaigns that are fully integrated across the organisation.

Supervise and motivate the Acquisition and Emergency Fundraising Officer to support the acquisition team.

N.B. This is a newly introduced role in the team, not yet in post.

In the event of an emergency, support the EFL (who leads the Emergency Appeals Team) with the quick activation of emergency fundraising activity.

DEPARTMENT: Fundraising

HOURS: Full time, 37.5 hours per week Mon – Fri

LENGTH OF CONTRACT: Permanent

LOCATION: London – Hybrid

SALARY: Salary: £51,577.05 per annum

Internal salary grade: 16.1

Operations Administrator

The Operations Executive is a crucial position, providing key administrative, logistical and data support to ensure the organisation runs efficiently and effectively. 

Position: Operations Administrator (internally known as Operations Executive)

Location: Central London/hybrid (up to 3 days/week can be home-based)

Hours: Full-time (flexible working available)

Salary: £27-29k pa, plus excellent benefits

Contract: Permanent 

Closing Date: Wednesday 12th February. Please note that we are reviewing applications on a rolling basis, so please get in touch straight away if you are interested in exploring this fantastic opportunity.

The Role

You will be working across the different functions of the Operations team supporting all team members and also providing key support to the Delivery team on the smooth running of programmes as well as providing flexible support to the wider organisation.

This is a full time role, however, the organisation has recently completed a reduced-hours working week trial and are currently analysing the results to determine the next steps.

About You

This is an exciting and varied role working across the organisation and requires someone who is a natural problem-solver, proactive with excellent communication skills and an eye for detail. For the right person, there is potential to develop and shape the role beyond its current scope over time.

In return…

Come and work for a professional, talented, and friendly team, always striving to learn and grow. You will experience a great learning environment, with training and development opportunities, as well as a flexible approach to work. You will receive a generous holiday allowance, pension contributions and other benefits such as enhanced pension provision, maternity/paternity/adoption/shared parental leave and pay and other perks through Perkbox.

About the Organisation

This successful social enterprise amplifies the impact charities, business and individuals can bring to make a better world. This is done by bringing charities together with business and business experts who can tackle the pressing issues charities are facing. It manages the relationship between business and charities to maximise the impact they bring and increases the impact of individuals by bringing them new experiences, perspectives and learning.  It increases the impact of organisations by exposing their talent to new situations and challenges. It increases the impact of charities by giving them the expertise and resources they need. 

Applicants must have the right to work in the UK. We are particularly interested in candidates from underrepresented backgrounds.

You may also have experience in areas such as Operations, Operations Executive, Operations Assistant, Operations Coordinator, Operations Administrator, Operational Support. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We currently have an exciting opportunity for a Development and Marketing Manager to lead and support The Mason Foundation's future growth and development through a robust social media strategy and development of external and internal comms.

You will be passionate about making a difference, with a successful track record in creating engaging and meaningful resources (such as training presentations and associated IP) the individual will also be confident in creating a strong social media presence across multiple platforms, developing and delivering a social media and marketing strategy aimed at building brand awareness.

You will be a team player and understand the need to work seamlessly in collaboration with multiple agencies including local authority, corporate and third sector partners, to help ensure high quality delivery of our services, to our communities.

The Development and Marketing Manager will need to embrace a ‘make it happen’ working environment, with constant dedication and a passion for making a difference as part of a committed charity, supporting disadvantaged communities.

In return, you get to work for a great, growing charity with likeminded people with a competitive salary.

Who are we?

The Mason Foundation is a national charity that supports vulnerable communities and individuals to live happier, healthier, fulfilled lives. Through our programmes we reduce inequalities, empower communities and drive meaningful, sustainable change.

The Mason Foundation delivers people centred services, projects, and training, through its specialist wellbeing and employment programmes including

‘The Community Mile’ - supporting inclusive, community led starting point physical activity centred around ‘1 Mile’

‘Propel’ - supporting young people with learning disabilities, into meaningful and sustainable employment

Bespoke Community Impact projects – supporting and empowering communities to co-develop and deliver impactful and meaningful change.

All Mason Foundation activities are centred around empowering positive and sustainable change.

All offers of employment are conditional upon you signing the contract of employment and:

· Two satisfactory references

· Proof of attainment of qualifications

· Evidence of your right to work in the United Kingdom; and

· If applicable, satisfactory Disclosure and Barring Service (DBS) check.

The Mason Foundation is an equal opportunities employer and proud to be a Disability Confident Employer. We positively encourage applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion, or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

About Lord’s Taverners

The Lord’s Taverners exist to positively impact the lives of young people facing the challenges of inequality. We work to provide inclusive and impactful cricket programmes, empowering young people with disabilities and from disadvantaged communities to develop the knowledge, skills, capabilities and confidence required to overcome the challenges of inequality, raise their aspirations and reach their potential. 

Lord's Taverners are an evolving and transforming Charity with a heritage of 75 years, with an ambition to impact the lives of more young people than ever before. 

Lord’s Taveners is committed to equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Our workforce should be truly representative of all sections of society and the communities we serve.

Each employee should feel respected and able to give their best.

Our values: We Include, We Inspire and We Empower drive everything we do. 

About the Role

We are seeking an conscientious and organised individual to join Lord's Taverners as our People and Operations Assistant. They will provide support and assistance to the People Manager to deliver a best practice people journey for all Lord’s Taverners employees. Alongside this, the role will work within the Finance and Operations Directorate to provide support and assistance to best practice governance with various governance and compliance tasks to support our operational functions. This is a matrixed role that will work primarily across both the People and Programmes and Finance and Operations Directorates.

Benefits

- 25 days annual leave + Bank Holidays 

- Five additional holiday days between Christmas and New Year 

- Pension contribution of 6% 

- Group income protection (long-term incapacity pay) 

- Critical illness 

- Life assurance (death in service) 

- Health Cash Plan 

- Enhanced maternity and paternity leave pay 

- Employee Assistance Programme (Health Assured) 

- Two volunteering days 

- Birthday day off 

- Season ticket loan 

- Flexible working 

- Wellbeing plan 

Hybrid Expectations

This role is based out of HQ (London based) in a co-working space with other charity organisations. There is a minimum requirement to attend at least 2 days per week.

First Stage Interview

Thursday 13th February

Second Stage Interview

Wednesday 19th February

We are seeking a skilled and proactive Director. It’s not often such an opportunity arises: one that combines operational management of a dynamic local charity and social enterprise, with a pathway to taking on visionary leadership, driving further growth and innovation.

 As our Director of Operations you will be responsible for the operational excellence of our corporate functions, services and trading activities, helping to ensure our effectiveness, efficiency, strong financial performance and real impact.

You will bring a passion for making a difference, proven track record in operational management, preferably in a similar organisation, with a creative, problem-solving mindset and lots of skills and enthusiasm.

Head of Operations

Job Description and Person Specification

Salary:  Up to £47,432 FTE (Up to £28,844 pro rata)

Hours:  22.5 hours per week

Reporting to: CEO

Direct reports: Operations Lead, Volunteer Coordinator

Location: Sevenoaks, although we operate flexible working in which staff can work from home for part of the week.

Application Process:

Please find on our website the job description and person specification for the role you are applying for. If you would like an informal discussion about the role in advance of applying, please contact us at jobs @ westkentmind. org. uk. Please send a current CV of your recent experience and a statement evidencing how you meet each of the requirements within the person specification (no more than 2 sides of A4). Send this to jobs @ westkentmind. org. uk no later than Tuesday 4 February 2025 5pm, including the job title in the email subject. We aim to hold interviews on 12 and 13 February 2025 and we will let shortlisted candidates know no later than 7 February 2025 if they are invited to interview. 

About West Kent Mind

West Kent Mind enriches lives through better mental health by offering support to get well, stay well and thrive. We are an ambitious, award-winning organisation and an enthusiastic member of the Mind federation. We value collaboration, partnership, creativity and growth.

This role is an excellent opportunity to join the senior management team of a thriving organisation and help shape its future by developing a robust infrastructure and supporting team of passionate staff.

Job Description

About the role

We are seeking a seasoned operations leader with a proven track record in organisational development, resource management, policy and compliance, and risk management, with a strong appreciation for the pivotal role of people in achieving success.

You will provide strategic leadership across operational and people-focused areas, fostering an organisational culture aligned with our values and ambitions. Your remit will include human resources, Health & Safety, and building management, ensuring effective processes are embedded into daily operations to support long-term organisational effectiveness.

You will be a natural in implementing effective systems to enable West Kent Mind to run like a well-oiled machine. Similarly, you will be someone that cares about our staff, their happiness, wellbeing and successes.

Key Objectives include by are not limited to:

• Develop and implement operational plans aligned with the charity’s strategic objectives, ensuring resource efficiency and compliance with legal and regulatory requirements.
• Lead on people and culture initiatives, including talent acquisition, retention, and performance enhancement, while fostering a thriving, inclusive workplace and overseeing HR operations and volunteer management.
• Provide strategic leadership as part of the senior leadership team, managing effective relationships across staff and senior colleagues, and collaborating with the Head of Finance to ensure organisational and financial effectiveness.
• Oversee resource management, including facilities, IT systems, and procurement, while ensuring value for money, safety, and operational efficiency through robust policies and procedures.
• Support commercial development by identifying income opportunities through training, social enterprise, room hire, and business grants, while managing risks and maintaining compliance with GDPR, health & safety, and other regulatory requirements.

Person specification

Who You Are

All previous experience may be paid or voluntary, full, or part-time, in the UK or overseas.

• You have previous experience in operations management, human resources management and budget management within those areas.
• You have demonstrated a strong ability to motivate and manage teams, fostering a positive work environment.
• You have experience in managing and implementing effective risk management systems.
• You possess some knowledge of Health and Safety regulations in the workplace.
• You have an understanding of the General Data Protection Regulation (GDPR) in the workplace, including the management of sensitive data.
• You are passionate about better mental health and are committed to West Kent Mind’s mission and values.
• You show a strong commitment to diversity, equity, and inclusion and can prioritise these in a professional setting.
• You exercise discretion and judgment when dealing with sensitive and/or confidential information.
• You remain flexible and adaptable in a changing environment.

What you will offer

• You can demonstrate that you have effectively managed multiple projects and priorities.
• Your ability to address challenges using strong analytical skills and implement practical solutions.
• Your expertise in charity operations, including data protection, health and safety regulations, contract compliance, and volunteer management will be a vital to us.
• You have exceptional communication skills with the ability to translate complex operational information to a variety of audiences such as trustees, key stakeholders and funders.
• Your understanding of managing budgets and the financial implications of human resource management, utilising working knowledge of Excel spreadsheets are crucial.
• You are familiar with having to adapt and thrive in a fast-paced, resource-limited environment.

Key Responsibilities

• Develop and implement operational plans that align with the charity’s strategic objectives.
• Lead on talent attraction and retention, ensuring equality of opportunity, diversity, and representation, while fostering a culture that supports talent retention and enhances performance.
• Establish an effective learning programme for West Kent Mind, reviewing and organising relevant training, mentoring, coaching and skills development for our staff, trustees and volunteers.
• Help to grow a culture that supports a happy, healthy, creative and collaborative workplace.
• Work with the CEO (and with our HR telephone support – Rradar) and managers to provide HR support within West Kent Mind, ensuring best practice and keep up to date with relevant changes in legislation.
• Oversee our online HR portal, Breathe HR, ensuring accurate management of staff records including annual leave and sickness logs for all staff, in collaboration with managers.
• Oversee an effective volunteer recruitment, retention and management programme.
• Provide effective management to your team and create effective relationships with staff and senior management colleagues.
• Contribute strategically to the senior leadership team, attending meetings and undertaking leadership roles where necessary.
• Work closely with the Head of Finance to ensure the operational and financial effectiveness of the organisation, and provide cover as required for one another.
• Oversee the management of resources, including facilities, IT systems, and procurement, ensuring compliance and value for money.
• Responsibility for the management of West Kent’s Mind’s premises with support from the Operations Lead.
• Develop and enforce policies and procedures to ensure operational efficiency, safety, and compliance.
• Implement a system for the collation and updating of company policies, procedures and systems, supported by managers.
• Support our training team to drive commercial income through our dedicated training and development programme, improving our existing offer and identifying gaps in the market and other business opportunities.
• Identify other potential commercial income streams through social enterprise, room hire, sales, consultancies, or business grants/loans.
• Ensure the charity meets all legal, regulatory, and health & safety requirements. Manage operational risks and develop contingency plans.
• Ensure a safe working environment for all staff, visitors and users of services: to meet legal and organisational expectations in relation to health and safety in conjunction with the Operations Lead
• Work with the nominated Data Controller to ensure GDPR regulations and other marketing legislation is complied with.
• Maintain the Risk Register and co-ordinate updates to ensure mitigation strategies are in place, effective and limit the organisation’s exposure to risk.

Adopting our fundraising culture.

West Kent Mind operates and encourages a fundraising culture, this means that our staff, volunteers, and trustees are all fundraising advocates and contribute to an organisational fundraising ethos. We expect all colleagues to play their part in generating income, this could be anything from being pro-active working with colleagues to secure funding for your area of work, to writing a heartfelt thank you note to a donor or putting together a testimonial from a beneficiary to demonstrate funding impact for a grant application. Securing income is vital to our survival and we expect everyone to embrace our ethos. We don’t expect you to be a fundraising expert, but we do expect you to fully adopt our fundraising culture with energy and passion. 

Benefits

We’re a charity and we’re here to make a positive difference to lives and communities. You’ll work with a passionate, knowledgeable and dedicated team with a big heart.

Holidays

It’s important to take time off. We give you 23 days a year, increasing by one day per year of service up to 30 days, plus bank holidays.

To refresh and recuperate before the start of a new year, we also give you an extra three days holiday between Christmas and New Year.

For part-timers this is all calculated pro-rata.

Learning

We’re committed to supporting our staff with learning and professional development, so we offer opportunities for coaching, training and mentoring. Everyone, regardless of role, is offered free Mental Health First Aid training.

Pension

If eligible you’ll be auto enrolled into our pension scheme, and our contribution is based on 3% of your salary.

Employee Assistance Programme

Everyone can access our Employee Assistance Programme. It’s confidential and includes 24/7 telephone advice, counselling and a suite of online tools to help you stay happy and healthy.

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