Charity Operations Manager Jobs

Full-Time - 35 hours per week 

Salary: 34,225 rising to £35,251 in April 2025

This is an exciting opportunity to join the Education team in the Diocese of Chester in this newly formed role, managing the DBE’s financial operations and overseeing its legal work and schools’ capital projects.

The Finance and Operations Officer will be a key member of the Diocesan Education team, responsible for the financial management and operations of the company.   This also incorporates overseeing legal matters, liaising with the DBE’s lawyers, and working with our partner company on school capital projects.

The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington (at least three days a week).  This is a full-time position, although part-time may be considered for the right candidate. 

The job description, person specification and application form can be downloaded from the Diocesan website - Please see website address in the attached documents.

If you wish to have an informal conversation about this role, please contact Susan Kemp, PA to the Director of Education - Please see email address in the attached documents

Closing date: Wednesday 5th March 2025

Interviews: Tuesday 18th March 2025

Adventure Schools Manager

Reporting to: Director of Learning and Adventure

Location: Northwest Region - Ideally 1 hour from Manchester (Travel required)

Contract: Two-year fixed term to start as soon as possible.

Join Outward Bound’s Mission: Bringing Adventure to School Grounds

At Outward Bound, we believe in the power of the 3 Ps: People, Places and Process. We want to take our passion for outdoor adventures and transformational experiences beyond our beautiful centres and into school grounds across the UK. Established in 1941, for generations Outward Bounds mission has been to inspire young people to realise their potential through learning, development and adventure in the outdoors.

Our new Adventure Schools Programme is a ground-breaking opportunity to reach Young People, who may not have the opportunity to experience one of our outstanding residentials. It may also be delivered as a pre or post course to our existing outdoor residential courses. Giving Young People an inspirational taste of adventure without leaving the school gates.

The Job (in a Nutshell)

To lead and deliver the Adventure Schools Programme, ensuring it meets the high standards of the Outward-Bound ethos. The Adventure Schools Manager will oversee programme delivery, manage and support the team (that will initially consist of one instructor and a part time administrator), coordinate with schools and stakeholders to ensure the programme is a success. During the summer months you may have the opportunity to take unpaid leave or be deployed to one of our centres in the North-West.

You will play a pivotal role in delivering Outward Bound’s mission to bring micro-adventures and transformational experiences into school grounds across the Northwest of England. Initially, the role will be a mixture of delivery in schools and operational management. We need the team to have a good balance of energy and enthusiasm ready to inspire young people to develop, and with a focus on delivering clear course outcomes.

You will also have the unique opportunity to help shape the Adventure School Programme, it’s delivery and content; Including supporting recruitment and programme design, ensuring it meets the needs of schools and aligns with Outward Bound’s values.

 Who we are looking for

Somone with energy and enthusiasm and who is a results-driven team player with a strong understanding of the education sector. A passion for outdoor education with at least one year experience in a management role, or you have led a project or been in a comparable position. Experience of, or an aptitude to managing financial budgets, alongside being organised and a great communicator. We need the successful candidate to be passionate about outdoor learning and development in schools and working with young people. You must embody our values and are committed to working collaboratively to deliver meaningful and impactful experiences.

 Your Experience

· Proven experience: in project management, ideally in education or outdoor learning.

· Strong: facilitation skills, with a background in delivering adventure or leadership programmes.

· Excellent: organisational and communication skills.

· Passion: for working with young people, especially those from diverse or underrepresented backgrounds.

· Communication Skills: You can communicate effectively and build strong relationships with both internal and external professionals. Working initially in a small team.

· Organisation: You are highly organised, pay attention to detail, and maintain high standards of communication.

· Independence: You can work independently and take initiative.

· Technical Skills: You are confident using Microsoft systems.

· Presentation and social media: You have strong presentation skills and are adept at using social media, especially LinkedIn, for client engagement.

· School, Youthwork or wider charity experience

 Why Join Us?

· Make a Real Impact: Help young people build confidence, resilience, and teamwork through outdoor adventure on school grounds.

· Flexible Opportunities: Be part of a programme that brings adventure to schools and be part of a larger organisation with centres across the UK.

· Passion for the Outdoors: If you love the idea of mini adventures, this is the perfect opportunity to share that passion with young people.

· Be Part of Something new: Outward Bound has been transforming lives through adventure for over 80 years—now, we’re expanding that mission into schools, and we want you on board.

Areas of Responsibility

· Programme Delivery: Deliver high-quality 1-day, 3-day, and 5-day adventure programmes on school grounds.

· Facilitate engaging activities that promote resilience, leadership, and teamwork.

· Oversee programme logistics, scheduling, financial budgets and delivery targets.

· Support and manage one instructor and part-time administrator to ensure smooth operations.

· Monitor and evaluate programme outcomes, preparing reports on impact and financial performance with support from the wider Outward-Bound Team.

· Stakeholder Engagement: Develop strong relationships with schools, ensuring clear communication and understanding of their needs. Liaise with internal and external stakeholders, including Education account managers, donors and community partners as part of the wider team.

· Innovation: Incorporate AR/VR experiences into programme delivery to enhance engagement.

· Provide feedback to ensure continuous improvement of content and delivery models.

· Collaborate and share best practice with heads of centres and peers, ensuring the Education team is fully integrated.

· Customer visits at school locations and centre visits for wider Outward Bound meetings.

· Enhanced DBS check is essential.

·      You may sometimes be required to undertake additional tasks as requested by your line manager

Salary and benefits

Salary: £30,000 - £38,500 per year. Starting salary is dependent on experience.

Benefits: (following successful probationary period)

· Annual Leave: 24 days, plus bank holidays. Annual leave increases by 1 day per year to a maximum of 30 days.

· Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.

· Sick Pay: 8 weeks’ full salary in any 12 months

· Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date.

· Health Benefits: Employee assistance programme (Unum), Personal Accident Insurance, and Health Cash Plan with Medicash.

· Pension Scheme: Auto-enrolment after 3 months of service.

· Uniform: Berghaus items provided and discounts on Berghaus products.

· Staff Bursaries: Discounted course fees for family members.

· Adventure Leave: Flexible opportunities for personal adventures with Outward Bound’s positive attitude towards extended / unpaid leave (forward planning required).

 Hours of work

· You’ll work an average of 40 hours per week. With a mixture of programme delivery and management tasks.

· Settling in Period: There is a 3-month settling-in period from the contract start date.

Position Summary

BGCI is seeking to appoint an experienced, committed, passionate, and self-driven Director of Operations to ensure an effective and resilient BGCI by providing strategic oversight and hands-on delivery of BGCI’s operations including communications, IT, membership, and the services we provide to members.

Job Purpose:

To provide strategic direction to the organisation’s operations to ensure an effective and resilient BGCI including project co-ordination, finance, IT, communications, membership services, and other operational areas.

Location:

BGCI Offices, Kew, London (flexible working arrangements possible)

Remuneration:

£50,000 - £55,000 dependent on level of expertise (experience, education, training), and performance related to budget management, people management and other measures.

About BGCI

Botanic Gardens Conservation International (BGCI) is a membership organisation and a global network for plant conservation located in Kew, London with regional bureaux in China, Kenya, Singapore, and the USA. Our membership comprises over 900 botanical institutions working in plant conservation - botanic gardens, arboreta, NGOs, restoration organisations, government, and universities - in over 120 countries all around the world. We work with this extensive network of members, and the wider conservation community, to use our collective knowledge and hands on expertise to reverse the threat of extinction facing plants and to secure plant diversity for the well-being of people and the planet.

BGCI coordinates efforts to enhance regional networking and scale up technical networks by facilitating, coordinating, and supporting the consolidation and functioning of botanic garden networks.  BGCI’s mission is to mobilise botanic gardens and engage partners in securing plant diversity for the well-being of people and the planet.

BGCI’s goal is that botanical organisations in our network will play a critical role in preventing plant species extinctions and create a more sustainable planet. BGCI’s work towards achievement of the goal can be broken down into the following work streams: Saving Plants, Inspiring and Leading People, Sharing Knowledge and Resources, Addressing Global Challenges through Public Engagement and Education, and Ensuring an Effective and Resilient BGCI.

Person Specification

Candidates for this post will have a proven record of accomplishment working for a charity or environmental organisation, preferably in conservation or science. The post holder will demonstrate sensitivity to complex, multicultural and multinational institutions and structures.

Application Process

Interested applicants should submit a CV and a cover letter of two pages maximum, explaining the candidate’s motivation and providing concrete evidence of why they are suitable for the position. Click the How to Apply button for further directions.

Closing date for applications is 24th February 2025

Interviews will be held online/in person the week commencing 3rd March 2025

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our sector.

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

We are transforming and modernising our charity to create a sustainable operating model that delivers greater quality and impact.

We want to enable our staff to work smarter and be able adapt their activities to the fast-changing operating context, while also improving the efficiency and effectiveness of our staff teams. We also desire our organisational design to ensure that our future structure is ground in our EDI strategy and enables our people to thrive. As part of that work, we are looking to restructure our services directorate and need an Organisational Design Manager to play a crucial role in shaping the structure and roles of the services staff team, recognising the impact of these changes on the wider organisation. This 12-month contract role will work alongside the Leadership team, services design and delivery experts and the Resources Directorate to lead on the work required to design and implement new roles, structures, and job families as well as supporting the work around improving processes related to the way we structure ourselves.

Main duties and responsibilities

• Conduct comprehensive organisational assessments (using inputs from workshops, industry comparators, and stakeholder feedback) to identify the current roles, structure and areas for improvement.
• In collaboration with Services leadership, project manage the new organisational design strategy (that covers creating job descriptions, formalising structures, and introducing job families) to align with the Refugee Council’s strategic objectives, services right sizing design principles, and the timelines of the wider change programme.
• Collaborate with senior leadership and wider organisation to drive change management initiatives and to embed new structures and ways of working in the wider charity.
• Design and facilitate workshops and training sessions to support organisational development.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 14 February 2025

Interview date: TBC

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Deputy Shop Manager
Halifax, West Yorkshire

Part time, 30 hours per week

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As Deputy Shop Manager at our new shop in Halifax, initially, you will have the opportunity to play a key role in setting up our new shop, recruiting volunteers, and making plans to ensure the shop is ready to open. You will then ensure the smooth running of the shop long-term.

You will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Play an active part in running our shop in Halifax, supporting the Shop Manager in implementing processes and ways of working.
• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive  retail environment.
• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

• To ideally be educated to GCSE level or equivalent but not essential.  
• To have experience of managing people/volunteers including recruitment and development.
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To be able to use own initiative.
• To be resilient and adaptable to change.
• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
• To have a willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings
• A willingness and ability to safely lone work.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history, by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• To undertake a DBS check at the level relevant to your role.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before Monday 3 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

A unique Crown body, Greenwich Hospital supports the Royal Navy community by awarding grants to support education, welfare and acute need.  As a leading funder working to support the Royal Navy community, our funding and partnerships deliver positive change for those who need it and empower people to thrive.

The role: This is an exciting time to join Greenwich Hospital as we work through a significant change agenda. A fantastic opportunity has arisen for someone looking to develop their knowledge of grant systems and management and gain experience in grant making. As Grants and Data Coordinator you will ensure the quality of our grant making processes and provide support to the Benevolence and Welfare Grants Manager and the wider Charity team. As well as working closely with the Charity team, you will be liaising with relevant stakeholders such as grantee partners and applicants, our Database Manager and our Finance team. Experience of Blackbaud Grant Management System would be an advantage though not essential, although experience of a current CRM system is required.

This is a key role within the Greenwich Hospital Charity team and an opportunity to significantly contribute to our work. 

· Part Time (21 hours per week)

· Circa £21,000 per annum, depending on experience

• Hybrid, including at least 1 day per week in London
• Very generous annual leave allowance

Job Title: Operations Assistant

Reporting Line: Head of Operational Services

Attendance Times: Monday – Friday 9am-5pm  (37.5 Hours)

Location: Safeline is based in Warwick Town Centre. Hybrid home and office working where effective service delivery allows.

Salary: £25,500 per annum

Benefits: 25 days annual leave entitlement, bank holidays, a birthday concessionary day and incremental annual leave with length of service. Matched pension contribution up to 5% of gross salary.

Safeline is a Warwickshire based, leading specialist sexual abuse and rape charity.  We help women, men and young people who have been abused to rebuild their lives, we protect those at risk, and we find ways to prevent abuse from ever happening.  We have been protecting and supporting people affected by sexual abuse and rape since 1994 and we intend to continue this vital work for many years to come because the need for organisations like ours has never been greater.

We have an exciting opportunity to join our friendly team as an Operations Assistant. As a member of the Operations Department, this role will support Safeline and the Head of Operational Services in the delivery of its day-to-day operational activity, ensuring the efficient, safe, and legal functioning of the organisation through a range of administrative, financial and practical tasks to enable Safeline to fulfil its aims and objectives. This role can be varied with tasks including book-keeping responsibilities, data collation, supporting Safeline with its HR needs, being a health and safely lead representative and supporting with Safeline premises and infrastructure needs.

The successful candidate will have previous financial, book-keeping experience and of working in an administration setting. They will be able to demonstrate their ability to work within the boundaries of strict confidentiality and discretion, display good organisational skills, have high attention to detail, have the ability to prioritise tasks as well as being able to consistently work to deadlines. They will report directly to the Head of Operational Services.  

Suitably qualified individuals interested in the role should follow the link to our careers page for the full Job Description and Apllication form. Alternatively, please contact Safeline via email. CVs will not be accepted.

The closing date for applications is 9am Monday 10th February 2025.

Safeline is committed to the Safeguarding of young people and vulnerable adults and adopts strict measures to ensure the safety of its clients. Safeline expects all staff to work within its safeguarding policies and procedures. Safeline is committed to promoting a diverse and inclusive community and encourages applications from all genders, ethnicities and cultures.

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.

Are you an experienced fundraising operations professional looking for your next role?

Great Ormond Street Hospital Charity is hiring for a Head of Fundraising Operations & Standards to play a leading and strategic role across our fundraising compliance, supporter journeys, supporter experience and supporter data functions.

Salary

The salary for this position is £69,733 per annum.

The role is based in our London office with a minimum of 2 days in our office per week. 

Key Responsibilities

This is a senior management position within the organisation, and you’ll be responsible for:

• Supporting a vibrant and varied fundraising programme to deliver a transformational growth strategy and over £100m each year. 
• Collaborating effectively across the charity, building relationships, planning and directing work, and adding value as part of our Senior Management Team. 
• Leading GOSH’s approach to compliance with fundraising standards, including leading a rolling programme of reviews and contributing to sector collaborations. 
• Leading the supporter data function and supporting the delivery of our supporter data strategy and analytics to enable evidence based decision making. 
• Leading on supporter relations, supporter experience and supporter journeys to maximise supporter retention and income. 

We have ambitious goals, and this is the ideal opportunity for someone who is looking for a role where they can be impactful. You’ll be involved with the delivery of our fundraising strategy, as well as working across our diverse fundraising portfolio. You’ll also be at the cutting edge of innovation across supporter data and journeys.  

Skills, Knowledge and Expertise

• Previous experience working as a strategic lead of a cross functional team. 
• Experience supporting a broad and diverse fundraising or income generating portfolio. 
• Experienced people leader with high emotional intelligence. 
• Experience working with relationship database and data analytic tools. 
• Exceptional relationship building skills. 
• Strong decision making and problem-solving skills. 
• Budget and forecasting experience. 
• Experience of compliance and regulation, ideally within a fundraising context.

Please refer to the full job description for more information. 

Closing Date: 19th February 2025

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

The Royal Foundation of St Katharine, is one of the UK’s oldest charities. Founded in 1147, it has always been cared for by the Queens of England. It offers a retreat experience in the heart of East London, and provides meetings and events space for over 1500 meetings a year, mainly for charities and non-profits. It also runs community work based around London’s only Yurt café, dealing with issues around poverty, loneliness, community cohesion and promoting the arts and creativity.

With 45 bedrooms and 12 meeting rooms of different sizes based around a beautiful inner garden, it offers a unique and valued space in East London.

The Foundation has a strong Christian ethos, employing a chaplain and headed up by  the Master, who is  a Church of England Priest. There is a beautiful chapel on site which is an active place of Christian worship at the heart of the Foundation.

Position Overview
The Royal Foundation of St Katharine is seeking an experienced General Manager to lead its commercial and operational activities. This role is pivotal in driving the financial performance and service excellence of the Foundation, ensuring that its commercial success generates the income to support the organisation’s charitable objectives.

The General Manager will oversee c60 staff and take the lead on: generating c£3m revenue annually; business development; profitability; guest satisfaction; and operational excellence. The successful candidate will be a energising, results-driven leader with a  track record of delivering exceptional service while also championing the Foundation’s Christian ethos and values.

This post reports directly to the Master of the Royal Foundation and also makes formal reports to the Court of the Royal Foundation (the board of trustees) every quarter and to various sub committees as required.

Key Responsibilities

Revenue Generation and Business Development

• Develop and implement strategic initiatives to optimize revenue streams, including conferencing, events, accommodation, and hospitality services.
• Identify and pursue growth opportunities, partnerships, and innovative solutions to maximize income.
• Monitor and analyse market trends to ensure the Foundation remains competitive and relevant.

Operational Excellence and Service Delivery

• Ensure the seamless delivery of high-quality services across all touchpoints, including guest accommodations, events, and dining experiences.
• Ensure optimal operational efficiency by streamlining processes and utilizing resources effectively.
• Lead and inspire teams to deliver exceptional guest experiences, aligning with the Foundation’s values
• Ensure risk assessments and health and safety standards are maintained

Financial Management and Profitability

• Develop and manage budgets, ensuring financial targets are met while maintaining cost control.
• Monitor key performance indicators (KPIs) to evaluate financial and operational success.
• Implement strategies to improve profitability and resource allocation.

Guest Satisfaction and Community Engagement

• Foster a culture of hospitality and service excellence to enhance guest satisfaction.
• Actively seek and respond to guest feedback to improve experiences.
• Strengthen the Foundation’s reputation within the local community and among stakeholders.

Key Competencies

• Proven track record of success in marketing, revenue generation, business development, and commercial management.
• Excellent leadership and people management skills with the ability to inspire, build trust and motivate teams.
• Excellent communication, negotiation, and stakeholder management abilities.
• Financial acumen with experience of managing budgets and driving profitability.
• Commitment to delivering high standards of service and guest satisfaction
• High technical competency with key hospitality, finance and marketing systems
• Willingness to lead by example in being able to be hands on in supporting operational departments.

Qualifications and Experience

• Significant experience in hospitality, events, or a related sector
• Strong understanding of commercial operations and their alignment with broader organisational goals.
• Sensitivity to understand the not-for-profit sector and be able to balance commercial success with charitable objectives
• Strong values aligned to the organisation’s Christian ethos and able to support its Retreat Offerings and Community work.

Why Join The Royal Foundation of St Katharine?

This is an exciting opportunity to play a leading role in a historic and purpose-driven organisation. As General Manager, you will have the chance to make a tangible impact, ensuring that the Foundation’s commercial success fuels its charitable mission, helping to enrich the lives of the communities it serves.

If you are a values driven, results-oriented leader with a track record in hospitality and a commitment to making a difference, we invite you to apply.

To Apply: Please submit your CV and cover letter detailing your experience and vision for this role.

Closing Date 10th February

Visit RFSK and meeting the Managers (17th February)

Interviews 18th February

Contract: Permanent contract, 37.5 hours per week (Hybrid, 3 days on site, 2 days at home, working 5 out of 7 days)

Salary: £30,000 per annum

Location: St Luke’s Hospice Waverley Superstore, Unit 7, Waverley Industrial Park, Hailsham Drive, Harrow HA1 4TR

To lead and develop St Luke’s online sales operations, maximising revenue through various e-commerce platforms and building a strong online sales team.

Main Duties

• Build and lead the online sales team to maximise online sales profits by setting and maintaining high standards of online listings, stock control, and customer/donor care while containing operating costs.
• Manage and develop the Online Sales team – both staff and volunteers.
• Establish new income streams via different online selling platforms.
• Work closely with the Operations & E-commerce Manager and DC Manager to ensure effective day-to-day running of the business.
• Develop efficient procedures and systems and provide clear operating guidelines to staff and volunteers.
• Collaborate with the Hospice’s Communications team to influence content on company websites and social media to drive sales and awareness of our online offering.
• Manage online team staff recruitment, induction, and training programmes in conjunction with the Operations and E-commerce Manager & HR.
• Develop volunteer recruitment and training in conjunction with shop-based staff and the Retail Volunteering Development Manager.
• Ensure the implementation of weekly reporting through Key Performance Indicators (KPIs) to aid in the management and support of the online operation.
• Contribute to forward planning and online sales development.
• Monitor and respond to market conditions, tailoring stock mix to opportunities and competitor activity.
• Seek and develop innovative new online trading and business opportunities to increase income.
• Ensure all orders are confirmed and customers are communicated with effectively.
• Ensure posting and packaging are done on time.
• Maintain familiarity with eBay’s policies.
• Perform regular analysis of key competitors.
• Ensure consistent standards across all online areas.
• Promote Gift Aid where appropriate.
• Carry out any other duties or general tasks as may reasonably be required within the scope, spirit, and purpose of the job, the title of the post, and its grading, as requested by the Line Manager or their higher level of authority.

Person Specification

Essential:

• Experience with eBay and other selling and buying platforms.
• Experience in pricing and listing retail products online.
• Ability to understand and analyse sales figures.
• Ability to manage and lead a team.
• Accuracy and attention to detail.
• Ability to work to tight deadlines.
• Logical and analytical approach to work.
• Planning and organising skills.
• Strong commitment to customer service.
• Imagination and initiative.
• Ability to work with minimum supervision.
• Ability to implement change effectively.
• A good standard of education including numeracy and IT skills.

Desirable:

• Social media knowledge.
• Knowledge of Thriftify and Shopiago or any other multichannel selling platform.
• Previous experience in the Charity sector.

Applicants are encouraged to inform us if any reasonable adjustments need to be made during any part of the recruitment process.

St Luke’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

We are excited to be recruiting our first Executive Manager who will take responsibility for business and funding processes across the organisation, working closely with our existing Clinical Manager, staff and volunteer team and the board of trustees to capitalise on the organisation’s recent successes and support our growth and development. 

About Share

Share Psychotherapy is one of the city’s major mental health charities. Established over fifty years ago, we offer medium- to long-term therapy at nominal fees to people on low incomes. We deliver high quality services offering a range of psychodynamic and creative therapies and modalities. Around 80% of our clients have annual incomes of less than £12k, and we are therefore working at the vital intersection of psychological distress and poverty in the city.

Having moved to our new city centre location in 2023 we are now well established in our new premises and ready to capitalise on the benefits the new premises and location offer to the organisation. This requires a dedicated business leader who can take care of the day to day running of the organisation as well as contribute significantly to the development of future strategy.

We work closely with other charities and the NHS to deliver for the Sheffield population, and we seek to expand the relationships we hold across the sector, to meet increasing demand on mental health services through collaboration.

The role

The Executive Manager is a new senior leadership role, leading on the organisations’ fundraising, partnership and service development and supporting the board in all aspects of organisational governance.

We are looking for someone who thrives in a varied role, bringing professionalism, collaborative style and leadership to the organisation. The role involves leadership in core areas, such as HR processes, charity governance, fundraising and oversight of client finance and building maintenance

Working closely with the Clinical Manager the postholder will ensure that the core functions of the organisation support and enhance the delivery of our clinical service.  The role will manage a small office management / administrative team comprising both paid and voluntary staff.

This is currently a fixed term, part time role, which we seek to extent it into a full time and permanent role subject to secure additional and sustainable funding.

Job description

Service Development

• Develops links and partnerships with other organisations, representing Share and attending external meetings
• Identifies and pursues additional avenues of funding
• Completes funding bids for routine funding opportunities and manages relationships with funders from proposal submission to reporting
• Plays an active part in strategic and business planning with the board of trustees, setting stretching but achievable goals for the organisation.
• Manages and improves as and when required data collection processes, collating and analysing data to informing governance, fundraising and business planning

Governance and Compliance

• Provides support to the Chair of Trustees to ensure sound the governance of the organisation
• Delivers timely and reliable administrative support to the board of trustees, specifically around quarterly board meetings, AGMs and other governance matters
• Manages the organisational risk register, reporting regularly to trustees
• Leads on policy development, compliance and annual reporting cycles
• Maintains and updates HR processes and employment practices
• Working with the clinical manager to assess client experience and ensure a high level of customer/client satisfaction

Operations

• Leads on building management, health and safety and identifying and scheduling building maintenance work
• Oversees management of all elements of the operation of the building including, but not limited to, utilities usage and contracts, building access arrangements, security, first aid provision, fire alarm systems, lone working procedures, and relevant organisational insurances.
• Oversee maintenance and development of the website and IT systems
• Responsible for managing and developing all operational policies

HR

• Oversee and develop all HR policies and processes in consultation with the board of trustees
• Hold monthly performance and development check-ins with staff and volunteers as appropriate
• Provider leadership to the office management/administration team of both paid and voluntary roles
• Oversee the provision of compulsory trainings to all staff and volunteers at Share
• Hold responsibility for organisational compliance with recruitment and DBS legislation and practices
• Deliver strong safeguarding processes working closely with the Clinical Manager
• Lead recruitment processes

Finance

• Overview of payment processes including invoices, wages, and tax payments
• Manage monthly accounts working closely with the Treasurer, reporting regularly to the Board
• Developing budgets for funding bids and monitoring of expenditure
• Hold the organisation’s relationship with the independent examiner, undertaking the annual accounts process and Charity Commission reporting
• Be responsible for banking and bank signatory changes

Person Specification

We are committed at Share to providing a quality service to all our clients and volunteers. However, we know no one person ever meets all criteria fully. Therefore, please help us understand – through your CV and cover letter – which aspects you fully meet and have expertise in, which you meet partially, and which you think may need require support and on-the-job learning.

We are open to supporting an incoming Executive Manager to grow into the role.
Qualifications

• Educated to Degree level, or holds professional qualification relevant to the role (essential)
• Management, HR or Fundraising qualification (desirable)

Experience and knowledge

• Demonstrable experience of management roles at a senior level (essential), preferably in the mental health sector or charities
• Proven experience of fundraising from trusts and other grant making bodies leading to income growth (essential)
• Proven experience of partnership working with external organisations (essential)
• Experience of working in small organisations (essential)
• Experience of working with volunteers (essential)
• Experience of managing budgets, funding and finances (essential)
• Proven record in line management (essential)
• A strong interest in mental health issues and commitment to offering psychotherapy and wellbeing services (essential)
• Experience of building management, health and safety or operational compliance (desirable)
• Understanding of current HR requirements and national policy (desirable)
• Experience of working with, and reporting to, a Board of Trustees (desirable)
• Knowledge of the mental health and wider social service sector (desirable)

Skills

• A collaborative leader who values others and builds strong relationships (essential)
• Team leadership skills including managing other staff and/or volunteers on a day-to-day basis (essential)
• Ability to think creatively and strategically to drive forward development of the organisation (essential)
• Excellent communicator at all levels; able to represent Share and communicate its values and standards across networks (essential)
• Ability to manage and organise own time, caseload and professional development (essential)
• Commitment to developing self, others, and Share as a whole (essential)
• Competence in using IT to perform the role effectively (essential)

Are you passionate about challenging poverty and inequality? Do you have the ambition and drive to make a difference as a key senior leader at Toynbee Hall, a charity that for over 130 years has been the pioneer for social action and change, championing a fairer future for everyone in the heart of East London and beyond?

Most importantly, can you convince others of the value of our work, and secure the investment and support we need to help people and communities change their futures for the better?

If your answer is yes, Toynbee Hall is looking for an experienced, proactive Trusts and Grants Manager to join our diverse team.

This exciting role offers a superb opportunity for a dynamic fundraiser to lead and develop this crucial income stream. With exceptional relationship management and written skills, and proven experience of raising six-figure plus grants, you will manage strategic relationships with trusts, grant makers and statutory funders, maximising income to help combat the causes and impact of poverty – and to inspire the next generation of social activists

Key Responsibilities

Donor management

• Write tailored, inspirational applications and project reports addressing grant-making priorities or requirements as specified
• Create and maintain a schedule of approaches to new, lapsed, and existing funders; developing, writing, and delivering creative and engaging proposals in line with the objectives and criteria of each funder
• Work collaboratively across teams and areas of operation identifying new funding opportunities, reporting on impact and evaluation
• Develop and implement a programme and methodology of approaches to small, medium and large trusts
• Work toward an agreed annual work plan meeting targets and milestones; prioritising workload and planning activity.

Identifying funding opportunities to ensure that our charity broadens awareness of and funding for our vital work

• Identify and research a comprehensive pipeline of realistic funding opportunities including trusts and corporate foundations
• Maintain a broad knowledge of the organisation’s funding needs
• Liaise closely with senior managers and teams to plan and develop the strongest possible proposals
• Approach funders, develop and maintain new relationships and access new fundraising opportunities
• Regularly research new opportunities via cold trusts

Developing strong relationships with funders

• Develop and maintain stewardship plans to keep all funders engaged with the impact of their support, including managing visits
• Report to key funders on progress, expenditure, and future plans
• Working with delivery and management staff to ensure that funder objectives and monitoring requirements are met
• Maintain accurate records and information about funders on Raiser’s Edge NXT and in communication with the finance team
• Identify and initiate opportunities for funders to engage with Toynbee Hall beyond their funded project

Strategic

•  Plan and deliver individual fundraising projects; developing new fundraising ideas and engaging internal and external stakeholders to deliver them
• Work with Head of Fundraising to report and forecast progress against established targets for income, research, and relationship development
• Stay informed of developments and trends in fundraising by monitoring sector news and networking with appropriate organisations
• Work with Executive team and CEO (Chief Executive Officer) to leverage their contacts and expertise

Team responsibility

• Develop and maintain mutually supportive internal relationships with project teams, finance, monitoring and senior management
• Work in line with the Institute of Fundraising’s Code of Practice, Fundraising Regulator
  and GDPR, fulfilling any additional legal requirements related to this function of fundraising 

• Take responsibility for your personal development and seek out opportunities for support and development

Please download the full Job Description for more details.

Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page.
Travel: Occasional travel to other UK offices may be required.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an experienced and enthusiastic Senior Data Operations Officer to join the Data & Digital Development team, within the Finance and Corporate Resources Directorate at Versus Arthritis. 

About the role

Versus Arthritis is at an exciting point in its Data and Systems Transformation Programme having recently introduced a new database solution for our Services teams: Microsoft Dynamics 365. The role of Senior Data Operations Officer will be crucial in ensuring colleagues in our Services teams receive the support they require, and that we optimise our use of Dynamics.

The Senior Data Operations Officer will be responsible for:

• Overseeing the day-to-day management of Access Charity CRM (thankQ).
• Ensure the charity’s supporter data, processes and systems are efficient, high quality, and compliant with relevant regulations, and drive continuous improvement to meet user needs.
• Support the Data Quality Programme. Drive enhanced data quality by developing processes to standardise and embed improved data capture and monitoring.
• Act as subject matter expert for Microsoft Dynamics 365 and Access Charity CRM.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience working with Microsoft Dynamics 365.
• Working knowledge of structured query language (SQL) Server Management Studio and using SQL to query and select data.
• A working knowledge of General Data Protection Regulations (GDPR) and data protection guidance with practical experience in ensuring compliance.
• Proven experience working in a Senior Data Operations Officer or similar role, ideally within the charity or non-profit sector.
• Continuous enthusiasm for the improvement of processes, data quality and database usage.
• Experience of using Microsoft Excel to manipulate and analyse data.
• Experience of providing database training to users and creating processes and procedures.
• Impeccable attention to detail and the ability to identify and resolve errors calmly and effectively.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.