Charity Operations Manager Jobs

Project Officer (Quality Networks and Accreditation Projects)
£28,304 - £30,886 pa, plus excellent benefits
London (including flexible working)

The College Centre for Quality Improvement (CCQI) works with mental health services to assess and improve the quality of care they provide. We work with more than 90 per cent of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.

Visit our website to find out more about The College Centre for Quality Improvement.

This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team supporting a national network(s) of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.

This role will support the following networks:

- Quality Network of Forensic Mental Health Services (QNFMHS)

- Quality Network of Prison Mental Health Services (QNPMHS)

- Quality Network of Psychiatric Intensive Care Units (QNPICU)

The successful candidate will oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and/or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports and other administrative tasks.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community. 

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 10 February 2025
Interviews: 27 February 2025

Are you ready to make a difference in supporting veterans and their families through efficient tribunal administration?

We are seeking an Administration Coordinator to ensure the efficient management of high-level tribunal administration and sensitive legal documents for beneficiaries of the War Pension & Armed Forces Compensation Scheme.

You will provide clear guidance, update beneficiaries on available support, and manage expectations with empathy, delivering an exceptional customer experience while upholding RBL’s commitment to the Armed Forces Community.

Your responsibilities will include ensuring legal documents are securely managed, tracked, and handled with precision. You will act as a key contact for Veterans UK, proactively engaging with beneficiaries, managing enquiries, and setting service expectations. Regularly liaising with beneficiaries, you will introduce them to the War Pension & Armed Forces Compensation Service adviser or partner organisation supporting their tribunal. Additionally, you will identify further RBL services that may assist beneficiaries and make referrals where needed.

This is a full-time role, offering 35 hours per week (Monday to Friday), with the flexibility to work from home three days a week and two days from the office.
 
What we are looking for:

We are looking for significant experience in delivering administrative support, with a proven ability to manage multiple systems across different platforms. As a strong administrator with a keen eye for detail, you will take initiative and work independently to ensure smooth operations and maintain the highest standards of service.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Network and Supporter Services Assistant
Contract length: 12 month FTC
Salary: £27,040 per annum
Location: King's Cross, London N1C (Hybrid)

Who are we?

Art Fund is the UK’s national charity for museums and galleries. We fundraise to help public arts organisations to develop and share their collections, to connect with their communities, to invest in professional development for their staff, and to inspire the next generation. We are supported by our growing membership of 135,000 through the National Art Pass, as well as many individuals, trusts and foundations, funding partners and companies.

The role

We are looking for a Network & Supporter Services Assistant to join us for 12 months to support the National Art Pass Network and Supporter Services teams.

This post offers the opportunity to develop experience and understanding of large-scale membership scheme process and communications, and by embedding across two teams the post-holder will have the opportunity to refine and streamline cross-departmental processes.

For the National Art Pass Network team: Support incoming queries from museums, galleries and historic places that are part of the National Art Pass membership scheme (a network of 900+ venues) and manage internal and external enquiries relating to the network.

For the Supporter Services team: Support the delivery of inbound and outbound customer service, multi-channel communications – including email, telephone and post - to members, supporters, and the wider public – which are mainly delivered through our third-party providers.

Responsibilities across both roles include responding to and redirecting enquiries, setting up accounts and maintaining accurate records on the website, CRM system and Professional Dashboard, and troubleshooting issues.

Key Employee Benefits

Our excellent benefits package includes:

• Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Art time – a half day per month to visit museums and galleries.
• Life Assurance – cmover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23:59 on 7 February 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.

Role: Head of External Affairs
Salary Band: £40,000 - £61,800
Contract: Permanent
Hours: Full time (40 hpw)
Location: Woodstock, Oxfordshire

Plunkett UK is a national charity supporting people in rural areas to set up and run successful businesses in community ownership. We do this to achieve our UK-wide vision for resilient, thriving and inclusive rural communities.

Community-owned businesses are owned and controlled by community members, who each have an equal and democratic say in how the business is run. They can be any type of business ranging from village shops, pubs and cafes, through to woodlands, fisheries and farms.

This is an exciting opportunity to join the Plunkett team and lead and implement our External Affairs strategy. The role holder will advocate for a supportive policy, legislative and funding environment in which the community-owned business sector can flourish, as well as oversee our growing membership services and communications activities. They will help strengthen the community business movement as a whole as well as engage a range of stakeholders to help further our strategic objectives and make our vision for resilient, thriving and inclusive rural communities become a reality across the UK.

If you are interested in joining Plunkett UK, and growing the network of community-owned businesses UK-wide then we look forward to hearing from you.

Closing date for applications: 9am Monday 24 February 2025
Interview date: Interviews will be held at our offices in Woodstock during w/c 3 March 2025 or via video conference.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to Equity, Diversity and Inclusion (EDI) and our approach goes beyond ‘protected characteristics’ to thinking more broadly about inclusion. Every individual will think and feel differently and we believe that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities we work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Our commitment to EDI, both internally and externally, has been tailored to Plunkett and the communities we serve.

Registered Charity: 313743

No agencies please.

Our partner is a global charity with programmes spanning across different areas including education, health & nutrition, empowering agricultural communities and establishing sustainable livelihoods. This is an excellent opportunity for an individual to join a close-knit, collaborative team, with the role having a strong focus on finance business partnering and programme delivery.

Key Responsibilities

• Designing and strengthening financial systems, procedures and controls on grant management and compliance, regularly reviewing and updating these; and training staff as required
• Monitoring programmatic activity and spend, and maintaining the grants management tracker tool.
• Preparing financial information for internal reporting, and assisting in the  preparation of the programmes finance elements on statutory financial statements
• Overseeing the financial administration of programmes grants. This includes reviewing concept notes and proposals, preparing donor and sub-grant agreements, setting up grant codes, and preparing donor reports.
• Supporting on budget proposal development and refinement for new grant proposals; and ensuring that donor and the foundation rules on accounting, procurement and project implementation are adhered to.
• Supporting in reviewing and approving due diligence assessments on potential partners, and carrying out monitoring visits and audits of projects.
• Supporting in the preparation of and implementing the recommendations of donor grant audits.
• Undertake overseas travel (around 2-3 trips a year)

Person Specification

• Accountant with at least 3 years of experience in programmes financial accounting & reporting; developing and managing administrative systems; and budgeting, forecasting and cashflow monitoring.
• Experience of institutional grant budget proposal development, compliance, monitoring and reporting; this includes experience in managing FCDO, EU, ECHO, German government, Swedish government, and USAID funding.
• Excellent numeracy & financial analysis skills
• Intermediate/advanced knowledge of MSOffice, especially MSExcel
• Excellent command of the English language, both in a written and oral capacity.
• Strong business partnering skills, including experience of working with field staff in an INGO setting.
• Ability to work under pressure, prioritise and meet deadlines.

The organisation offers hybrid working with the successful candidate expected to be in the office in London 1-2 days/week.

Developing and delivering the Charity’s community fundraising strategy, building relationships with supporters and exploring new ideas to achieve financial targets.

Community Fundraiser
Contract: Permanent
Hours: Part-time - 28 hours per week
Based: Hybrid role working between Aylesbury Head Office and home
Salary: c.£28,000 (pro rata £22,400 for 28-hour week)

Do you have experience working in a fundraising, marketing or customer service role? Do you thrive in a busy and results-driven environment, working with people from all walks of life? Are you looking for an opportunity to further develop your skills within a highly supportive and successful team?

Lymphoma Action is looking for a Community Fundraiser to join our team of passionate and friendly fundraisers. Community fundraising is a people-focused role and no day is ever the same. We provide support for schools, community groups, sports clubs and individuals with a desire to fundraise for the Charity and often with direct experience of lymphoma. They are truly inspiring and deserve the best support we can offer in return for their incredible contribution.

We’re looking for someone with a can-do, confident attitude who can market community fundraising successfully, achieve financial targets, and build and maintain strong relationships with our amazing supporters.

This is the perfect role for you if you have:

• Experience of working in fundraising, marketing or customer service
• Strong communication skills with the confidence to speak at events as well as building and maintaining long-lasting relationships with our supporters.
• Excellent organisational skills, as you juggle the needs of our many supporters.
• A drive to achieve financial targets and deliver successful outcomes.
• A desire to build a career in fundraising.

Lymphoma Action is an employer of choice, with staff receiving excellent benefits such as life assurance, an employee assistance programme, flexible working, generous holiday entitlement and enhanced entitlements to sick pay and paternity/maternity leave. Download the Recruitment Pack to find out more.

We are the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing expert information and wide-ranging support for more than 35 years, helping thousands of people affected by lymphoma. We have developed a great working culture that focuses on our key values, as well as prioritising a creative, inclusive and supportive environment.

This is a hybrid role, offering the flexibility of office-based and home-based working. Proximity to Aylesbury is essential, as the postholder will be required to attend the office a minimum of once a week and more frequently during the induction period.

Closing date: Friday 21 February 2025, 12pm
Interviews: Monday 3 March in Aylesbury

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Please note that applicants need to be resident in the UK and have the right to work in the UK.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

No agencies please.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

At Marie Curie, our Community Fundraising team plays a vital role in supporting our mission to provide care and support through illness. We are a dedicated and collaborative group of professionals and volunteers who share a deep commitment to making an impact in communities across the region.

As a Community Fundraiser, you will be the driving force behind our regional fundraising efforts. Your role will involve building relationships with supporters, engaging with volunteers, and creating opportunities for individuals and groups to contribute to our life-changing work. You'll help grow our presence in the community and deliver campaigns that make a tangible impact.

What you can achieve:
- Increase community engagement with Marie Curie's mission.
- Empower and motivate volunteers to reach new heights in fundraising.
- Deliver campaigns that leave a lasting legacy for those in need.

Main responsibilities:
- Build and develop a network of fundraising groups and volunteers, providing them with excellent stewardship.
- Deliver local elements of key national campaigns, such as the Great Daffodil Appeal and Blooming Great Tea Party.
- Create opportunities to grow community involvement and financial support through proactive outreach and relationship building.
- Collaborate with internal teams and external stakeholders, including local media, businesses, and community groups.
- Ensure compliance with health and safety and fundraising policies while maintaining accurate financial records.

Key Criteria:
- Proven experience managing volunteers or community engagement in a paid or voluntary capacity.
- Exceptional interpersonal and networking skills, with the ability to inspire and motivate.
- Strong organizational abilities, including planning, prioritization, and working to budgets and targets.
- Proficiency in Microsoft Office and database management.
- A full UK driver's license and willingness to work evenings and weekends as needed.
- Experience with corporate partnerships, local media engagement, and campaign implementation.
- Knowledge of PR/marketing principles and fundraising operations.

Please see the full job description .

Application & Interview Process

- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 12th of Jan 2025.

Salary: £26,370 - 29,297 depending on experience
Contract: Permanent, full-time (35 hours per week)
Based: Home-based role within Forth Valley & Fife (with regular travel to Edinburgh/Glasgow)

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion.

We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

For over 70 years, the Refugee Council has stood as a pillar of support for refugees and asylum seekers, working hard to help them rebuild their lives with dignity and hope. We provide essential services to children, young people, adults, and families seeking asylum. We advocate for their rights, stand up to injustice, and strive to create a society where everyone fleeing danger is met with compassion and opportunity.

We are seeking an Assistant Director of Asylum Services to lead and implement the Refugee Council’s strategy for asylum support services across England. This is a pivotal role that offers the opportunity to shape a new direction, ensuring that our services remain innovative, effective, and responsive to the evolving needs of the people we support.

We are looking for an inspiring leader with deep strategic knowledge of the asylum sector, or of a related field, such as migration, social justice, housing or community services. You will be resilient, compassionate, and driven by a desire to create lasting change.

This is a rare and exciting opportunity to play a transformative role in the asylum and refugee sector at a pivotal moment of change. This role is not without challenges. The asylum landscape is complex and ever-changing, and the road ahead will require strength and determination. You will be supported by a talented and dedicated team with deep rooted knowledge of the asylum and refugee sector. Together, you will make a difference in the lives of those who need it most.

With the Refugee Council’s national reach and reputation, you’ll have the platform to influence and innovate on a large scale, shaping the delivery of critical services for some of the most vulnerable individuals and families in our society. The role offers the chance to not only develop and implement a bold new strategy but also to work collaboratively with a highly experienced and passionate team, driving systemic change and making a tangible impact on the lives of those seeking safety.

At a time when the challenges facing asylum seekers are greater than ever, this is your opportunity to lead meaningful change and ensure that compassion, equity, and opportunity remain at the heart of the UK’s response to those in need.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please contact Tall Roots via their website.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Procurement Support Officer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £32,666 - £35,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is an exciting opportunity for a detail-oriented and highly organised admin or procurement co-ordination professional to join our iconic organisation.

In this engaging role where no two days will be the same, you’ll liaise with suppliers, manage contracts and keep things running behind the scenes, all while supporting the protection and enhancement of the UK’s most treasured parks.

What’s more, with great benefits, professional development opportunities and the chance to be part of an organisation dedicated to nature, heritage and sustainability, this is a role where you can truly thrive!

The Role

As a Procurement Support Officer, you will provide administrative and co-ordination support to our Procurement department.

Ensuring the smooth operation of procurement processes, you will manage procurement-related administrative tasks, including maintaining the Contract Register within the eProcurement system. You will publish regulated procurement notices and ensure compliance with Procurement Act 2023 regulations.

You will assist in preparing tender documents, processing invoices and managing procurement records across multiple platforms, while also supporting cost centre management.

Additionally, you will:

• Maintain accurate records across various systems
• Liaise with suppliers and internal stakeholders to co-ordinate procurement activities
• Organise procurement meetings
• Respond to procurement enquiries and manage the Procurement Team’s email inbox

About You

To be considered as a Procurement Support Officer, you will need:

• Experience in an administrative support or procurement co-ordination role
• Meticulous attention to detail in managing documentation and records
• Good numeracy skills to reconcile financial transactions and understand invoices
• Excellent time management and prioritisation skills

Other organisations may call this role Procurement Co-ordinator, Purchasing Co-ordinator, Procurement Administrator, Buying Co-ordinator, Buying Officer, Purchasing Administrator, or Purchasing Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

Royal Voluntary Service has an opportunity available for a RETAIL BUSINESS DEVELOPMENT LEADto join our team. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £34,241 - £43,046 per annum.The role is home based in the UK with National travel.

About the RETAIL BUSINESS DEVELOPMENT LEAD role:

The Retail Business Development Lead is responsible for driving growth and expanding the charity's footprint of café and convenience shop locations. This role involves identifying and targeting new business opportunities, both within existing channels of operation and in new areas. Building and maintaining relationships with key external stakeholders, and working with colleagues to respond to tenders and present to key decision makers to maximise new openings and net contribution to the charity.

Hours:  35 hours per week, normally Monday to Friday

Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our RETAIL BUSINESS DEVELOPMENT LEAD:

Knowledge

• Proven knowledge of business development and sales processes.
• Well connected within the hospitality and retail sectors.
• Advantageous to have knowledge, experience and understanding of NHS Trusts/Boards.
• Understanding of public sector procurement and bid management.

Skills

• Be able to propose new business development opportunities with corresponding research and analysis.
• Ability to present complex information at a variety of levels, both in person and on paper.
• Excellent analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Strong influencing and negotiation skills.
• Ability to work under pressure within tight deadlines.
• Meticulous attention to detail.
• Results orientated with a strong driven to achieve targets, self motivated.
• Effective problem-solving skills and proactive approach.
• Strong IT skills including Excel for financial modelling and PowerPoint for presentations.

Experience

• Ideally educated to degree level.
• Business development experience gained within the hospitality, retail or voluntary sectors and clearly evidenced success at delivering new, financially viable business opportunities.
• Experienced in analysing PQQ and other contractual requirements.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our RETAIL BUSINESS DEVELOPMENT LEAD please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 24 February 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

#LI-Remote

Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees.

About the role

The post holder will provide support to clients who lack capacity and to implement the safeguards of the Mental Capacity Act 2005 or the Deprivation of Liberty Safeguards. They will provide non-instructed advocacy (NIA) support to people who lack capacity to make specific decisions and who have no-one else to support them. The successful candidate will travel efficiently and effectively within the Advocacy Support Cymru area of operation.

This role will operate within the Swansea Bay and Hywel Dda University Health Board Areas.

About you

You will have experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals. Knowledge of the role of the Independent Mental Capacity Advocate as defined in the Mental Capacity Act 2005 is essential.

Previous direct experience in the role would be preferred but training will be provided.

Essential Information

• The salary band for the role is £24,725 to £29,202, based on a 37 hour week.
• This post is for 37 hours a week and is based in our Swansea office.
• All successful candidates will require an enhanced DBS check.
• Closing Date: 5pm, 7 February 2025.
• Only successful candidates will be contacted for interview. Interviews will be conducted in English.

At Unlock we want to ensure that people with criminal records have access to the best quality support possible.

We have our website which receives over 1.5 million visits, and our helpline with nearly 10,000 contacts every year; now we want to take this support out into communities to make sure our expertise gets to everyone who needs it. With over 12.5 million people affected by a criminal record and with this number growing, we know our service is even more important than ever.

We want to build a network of community organisations that are connected to Unlock and have access to specialist training in supporting people with criminal records. This new role is pivotal to achieving the vision of Better Advice for All.

If you’d like to be part of this vision and the role fits with your skills and experience, we look forward to your application.

We are looking for a well organised, proactive and passionate individual to join our Housing Advice team. You will deliver an effective housing advice and advocacy service to young people accessing our day centr in a fast-paced environment, maintaining and building a network of relationships with relevant external agencies and internal stakeholders.  You should be experienced in carrying out needs assessments, identifying appropriate accommodation options, managing a case list of multiple clients with complex needs, and have a proven track record of progressing vulnerable people into stable accommodation.

The role is based at our day centre in Camden.

• 2 full time roles in the Housing Team
• Permanent contracts
• Salary £37,024 to £41,600
• 9am, Wednesday 12 February 2025 *or earlier if enough applications are received, so apply as soon as possible*

Director of Commercial

Salary: Up to £65k (dependent on experience), plus generous pension scheme, flexible working culture

Term: Permanent

Reports to: Chief Executive Officer (CEO)

Line management responsibilities: Head of Partnerships, Head of Conference and Events, Training and Commercial Manager

We’re looking for an experienced Commercial Director, preferably with experience in training or education, to take our income-generating training and events programmes to the next level and develop new products and services that meet the needs of our growing membership and wider community.

The annual RSS conference is going from strength to strength, and our training programme is particularly popular with organisations who want to provide high quality bespoke training for their staff. With the growth in the analysis and visualisation of data across business and industry and the increasing popularity of careers across sectors in statistics, data science and AI, you will also work with wider RSS and our expert members to identify gaps in the market and design new ways to meet needs while also providing a return for the Society that we can invest in our charitable activities.

If you’re looking for a new start that involves the opportunity to innovate while providing hands on support to our small team of staff, and have experience in developing strategies and plans and driving business growth, then we’re waiting to hear from you.

Background

Our vision is a world where data is at the heart of understanding and decision-making.

Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.

We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.

The membership of the Royal Statistical Society (RSS) constitutes a preeminent source of statistical expertise. Members work with RSS staff to support areas such as policy development, education, training, statistical communication, and statistical literacy.

Some of our activities are revenue-generating, including our training programme, conference and events, jobs board and advertising, and venue hire. We also attract sponsorship for some of our high profile activities. The Director of Commercial has responsibilities for setting the strategic direction of our commercial activities, developing new products and services to enable growth, and ensuring that our plans and activities are aligned with our charitable purpose and strategic objectives. They work across the society to ensure that opportunities are effectively marketed and support colleagues to generate the budgeted revenue.

Job purpose

To lead the RSS’s commercial activities and develop new products and services that meet the needs of our growing membership and wider community.

Key responsibilities

Understanding needs and the changing external environment

• Develop understanding of the preferences and needs of statisticians and data professionals, and others interested in data and statistics, at an individual and organisational level, to evolve our products and services and align our commercial activities to those preferences and needs
• Undertake research to identify new target markets for commercial products and services
• Undertake research to understand competitors and benchmark RSS products and services
• Monitor and respond to developments and emerging trends in charities, membership organisations and other learned societies, and in statistics/data science/AI to ensure that our commercial offerings remain timely and relevant
• Provide robust analysis of client behaviours and feedback to inform future planning.

Development of strategies and plans

• Drawing input from across the organisation, develop strategies for sales and marketing across commercial products and services that support the organisation’s objectives, including training and conferences and events
• Oversee staff responsible for business development to capitalise on opportunities
• Lead the creation and delivery of fully-costed and resourced business plans for commercial products and services that align with key strategic goals
• Devise partnership models for different sectors
• Support development of wider strategies and plans across the organisation.

Programme management and delivery

• Deliver programmes of commercial products and services which meet the needs of target markets including training, advertising, sponsorship and venue hire
• Monitor and report on progress and performance against targets and plans
• Manage projects, including establishment of new products and services, ensuring that work is delivered to time and quality
• Work with colleagues to identify and develop sponsorship opportunities, and support colleagues in sales meetings with potential sponsors
• Continually assess and improve processes and oversee the development and maintenance of standard operating procedures
• Deliver the revenue budgets for advertising and venue hire and ensure their effective promotion.

Regulatory and compliance

• Act as a Director of RSS (Services) Limited, overseeing its governance and ensuring compliance with relevant rules and legislation.

Training

• Develop the portfolio of training courses, creating and launching new courses in response to user needs
• Expand the training programme by targeting both statisticians and data professionals and non-professionals and widening our geographic reach
• Establish and manage effective systems and processes to develop and deliver all training products, including identifying new training topics and trainers (with input from our statistical membership community)
• Ensure high standards of quality and customer service by evaluating feedback and managing the quality assurance process
• Ensure the effective promotion and marketing of training courses.

Conferences and events

• Oversee the development and operation of the RSS conferences and events programme
• Lead the conference and events team in the delivery of RSS conferences and events.

Interfaces with other teams and groups

• Convene and lead cross-RSS groups to develop, share and review plans and activities and identify opportunities for synergy and collaboration
• Work with heads-of and other teams across the organisation to support related objectives
• Ensure effective working relationships are maintained and contractual requirements are met with our trainers, partners, assessors etc. including developing and agreeing terms & conditions (including intellectual property agreements and contracts) with clients
• Identify relevant experts within the RSS membership and engage them in programmes, formalising a network of volunteers and providing support and advice
• Collaborate with RSS volunteers, staff and external providers to ensure the delivery of projects and outputs to agreed deadlines
• Select, lead and manage contractors and third party organisations to support programme deliverables.

Leadership and management

• Lead the Society’s training, business development and events functions, creating high-performing, motivated teams
• Bring relevant staff together within small teams working across the organization on defined goals that support our objectives
• Play an active role in the RSS Senior Management Team, providing leadership, and strategic insight for the organisational as a whole, and work together effectively in setting and achieving the Society’s goals
• Operate as a Director of RSS Services Limited Contribute to decision making regarding the strategic direction and financial management of the Society
• Oversee budgets and meet income targets for individual programmes
• Negotiate with suppliers to deliver value for money Line manage staff.

Other

• Represent and promote the Society to relevant external bodies and groups Other project work or tasks as reasonably required by the Chief Executive or Executive Committee.

Person specification

Essential

• Educated to degree level or equivalent
• Senior leadership experience
• Experience leading a commercial function and achieving results, preferably within a professional body
• Significant experience developing strategies and plans, preferably within a membership organisation
• Experience using data and evidence to develop value propositions and align services with needs
• Ability to make sound commercial decisions and identify commercially viable / profitable projects
• Strong market awareness, able to monitor training trends and develop them into opportunities
• Experience of building, developing and maintaining relationships and networks and generating sponsorship
• Significant experience of programme and project management and operational delivery
• Excellent organisational skills and an ability to identify and respond to changing priorities
• Ability to accurately assesses project needs or problems, make sound decisions and develop effective solutions
• Ability to plan, organise, prioritise and delegate work to ensure completion to time and budget
• Experience of negotiation and influencing
• Ability to communicate with a wide range of people and structure information and present ideas and concepts clearly and concisely, particularly in written form
• Strong interpersonal skills; ability to persuade, inspire, influence, achieve results through others
• Strong numeracy skills, and the ability to produce, monitor and assess estimates/costs and work within budget
• Experience leading and managing staff in a small team and employing flexibility and imagination to achieve short-term and long-term business objectives
• Experiencing of tendering for work and managing external contractors
• Collaborative team worker – works with colleagues to achieve strategic and operational objectives
• Ability to work on own initiative within RSS guidelines/directives
• Demonstrable commitment to equity, diversity and inclusion.

Desirable

• Track record of devising and delivering (or managing the development and delivery of) training and educational products including content-based, face to face and online Interest in or experience of statistics, research, or other aspects of the Society’s work
• Experience in education development and innovation
• Familiarity with developments within data science, statistics, machine learning, AI and related subject areas
• Understanding of professional membership organisations and learned societies, and their role in the current climate
• Experience of the not-for-profit sector and working with volunteers.

Working for the RSS

Pension and benefits

Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.

Location

The RSS office is in central London. We offer flexible working arrangements, and this is a hybrid role with on average two days a week working in the office. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Limited travel within the UK and internationally may be required.

Working hours

35 per week full-time. Applications for job shares, part-time and flexible working will also be considered.

Holidays

25 days per annum, plus bank holidays and an additional shut down between Christmas and New Year.

Probation

This post is subject to a six-month probation period.

How to apply: 

Please submit your CV to Holly O'Brien at the email address provided with a supporting statement/letter telling us: 

• Why you should be considered for the role and how it fits with your career plan How your skills and experience align with the responsibilities and person specification

The deadline for applications is 27th February 2025. We may arrange interviews before the deadline has passed. Any questions about the role should also be directed to Holly. If you are interested in applying but cannot do so until nearer the deadline, please email Holly to register your interest.