Charity Operations Manager Jobs

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job summary:

Reporting to the team manager, this post is one of two Coordinators. The manager and two coordinators will be jointly responsible for 12 staff working in a diverse range of roles, and who work for Gaddum or Manchester Mind (the two organisations who partner together to deliver this service).

Employed within Gaddum’s element of the service, you will manage a team of 3 support workers and 2 peer support workers, supporting their casework and professional development. Working as a team, you will develop this new innovative service and ensure it delivers highly effective, safe and quality interventions to the people of Manchester.

Your team will work with people prior to discharge from mental health hospital and then support the person to get the care they need so they can recover in the community. People will feel connected within their communities – to services, friends and family. You may carry a small caseload (3 cases maximum) dependent on your capacity and development needs.

The aim of our service is to:

• Repatriate: when people are sent to an out of area placement (OAPs), advocate to get them back to Greater Manchester so they can recover closer to their community.

• Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

• Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.
 

Main Duties and Responsibilities

• Provide high quality support and supervision to your team. Provide casework support; identifying when cases need progression, onward referrals and changes in levels of support.

• Develop and review risk assessments and support the team to manage risk.

• Work with VCSE, primary care, local authority and communities to identify available services for people to access.

• Working with statutory sector systems, identify areas of system pressure and, with support, seek to add capacity.

• Ensure service resources are accurately maintained.

• Dependent on capacity you may manage a small caseload (maximum 3 cases) to support your casework knowledge in this area.

• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.

• To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

• Where appropriate, independently visit people in inpatient and community settings across Greater Manchester.

• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

• Build relationships with key professionals to ensure individuals and our service achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).

• Work with the Operations Manager, system colleagues (internally and externally) to develop a supportive and productive referral route into and out of the service.

• Support the development, delivery and review of the service, responding professionally to changes as we improve and evolve our working practice collaboratively.

• Respond appropriately to Safeguarding concerns raised by colleagues and escalate in line with Gaddum/ Manchester Mind’s safeguarding policies and procedures and best practice. Working as a team:

• To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the team and recognising each other's strengths.

• To support Manchester Mind Coordinator via peer support.

• Work closely and integrate with external teams to support clinical, local authority and other system colleagues to ensure a “one team” approach to packages of care and support. 
 

Reporting and monitoring:

• Maintain accurate and up-to-date case notes using agreed case management systems, following standard operating procedures.

• Ensure the reporting, recording and monitoring of your team is accurate and complete.

• Support people to engage in our service through coproduction, engagement events and feedback forms, improving these processes as needs be.

• Contribute to reporting, evaluation and “deep dives” as required.

• Identify the unmet needs of people and report these back to management.

• Review complaints to the service and action appropriately.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.

Our partner seeks a technically strong accountant to offer support in the day-to-day running of their finance function, covering a period of staff absence. This is a 2 month FTC.

Responsibilities

• Bookkeeping, and posting journal entries
• Monthly reconciliation of income, bank accounts and petty cash, and monthly reconciliations of balance sheet control accounts.
• Process the monthly payroll.
• Raise and issue sales invoices.
• Lead on the payments approval process; prepare and process the weekly payment run of supplier invoices, grants and expenses; and process credit cards.

Requirements

• Qualified or part-qualified accountant with a strong grounding in technical accounting covering double entry bookkeeping, managing invoices and expenses, and undertaking monthly reconciliations.
• Experience of working in an international charity with global operations.
• Able to manage a varied workload effectively.
• Knowledge of SageLine 50 is preferred

This a 2 month FTC, an immediate start is preferred. This role is only open to candidates with the right to work in the UK without requiring sponsorship.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Supporter Engagement Coordinator

Location: Hybrid, Old Street, London
Salary: £28,177 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 

An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. 

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.

We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.   You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile. 

The deadline for applications is 23:59 on Sunday 16 February 2025
Interviews will take place on Thursday 27 February 2025 

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-219490

What we do at Hampton Fund is simple: we relieve the burden of financial, physical and emotional hardship and create opportunities to live well in our local community, here within the London Borough of Richmond upon Thames.

Each year, we do this directly by helping with the costs of gas, electricity and other household essentials for over 2,000 local residents. But we also do it through financial support to 50+ local voluntary sector organisations. Our vision is for an empowered, resilient and compassionate local community where everyone has an equal opportunity to thrive.

We are seeking a highly organised and proactive administrator.  You will play an integral part in the distribution of critical funds, and support the development new ways of working as we implement an ambitious new strategy.  You will use your excellent customer care skills to provide support directly to those applying to us for help, and work closely with the small staff team to provide meaningful change in peoples’ lives within the local community.

Position: Grants Administrator

Responsible to: Chief Executive

Location: Hampton, TW12 2SA (this is an office-based role as you will be dealing with grant applicants in person).

Salary: £26,500 per annum pro rata

Contract: Permanent, Part time - 0.6 (22.5 hours per week)

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a short 1-page statement about your relevant skills and motivation.

Closing date: 3rd February 2025.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

What you will be working on:

• Supporting the assessment of Individual Grants, under the supervision of the Individual Grants Manager.
• Answering enquiries by phone, website, email and in person. 
• Working with Grants Managers to prepare papers for grant committees, and other trustee meetings.
• Maintaining records on our grants databases, both setting up new grant records and editing existing ones. From this you will be running reports and preparing additional analysis, for quality assurance or other purposes.
• Supporting the smooth running of the office, and working with the team to maintain and develop systems or processes that support the efficient running of the grants programmes and the office more broadly.

• Supporting the delivery of key strategic projects. 
• Supporting communications, outreach and marketing work to promote Hampton Fund’s work and grant making programmes.

 About you:

This is a wide-ranging role, which will suit someone who is happy assisting with a variety of tasks, taking a proactive approach and with a good eye for detail.

This role is for you if…

• Are someone with a passion for community based support, and a team player with strong organisational and customer care skills.
• Have the ability to work comfortably with numerical and financial information.
• Have some relevant previous experience that demonstrates administrative skills such as using databases and Information Management Systems.
• Are caring and compassionate, with good listening skills and understanding of vulnerabilities.
• Have good IT skills, and are familiar with MS Office (including Word, Teams, Excel, Outlook)

Are you a strategic leader with a passion for driving growth and innovation in mass participation fundraising for seriously ill children? Do you thrive on creating exceptional supporter experiences and leading high-performing teams in a high performing and growing fundraising programme?

Join us at GOSH Charity our next Head of Mass Participation and play a pivotal role in shaping the future of our fundraising. We're looking for a visionary leader to spearhead our mass participation portfolio, driving growth in voluntary net income and delivering outstanding supporter experiences.

Why Apply?

• Impactful Leadership: Lead a talented team to achieve ambitious income targets, raising over £6m annually and growing to £10m+ by 2030.
• Innovative Environment: Embed innovation, agile working, and data-driven decision-making to drive performance and supporter engagement.
• Collaborative Culture: Work closely with senior management and strategic partners to maximise fundraising impact and build long-term support networks.

Salary

The salary for this position is £62,519 and we operate a hybrid working policy of 2 days per week in the office. 

Key Responsibilities

• You will develop and lead a high-performing Mass Participation Team to deliver against growth projections and be part of a highly skilled Fundraising Leadership Team to achieve our transformational net income growth strategy.
• You will create and implement strategic plans for third-party challenge events, charity-owned events, virtual events, and new mass participation products.
• You will integrate programmes across Fundraising and Marcomms Directorates to maximise supporter lifetime value and drive performance through innovation, lean processes, and technology use.
• You will manage relationships with strategic partners and high-value supporters.
• You will develop compelling digital marketing plans to engage and recruit supporters and use data and insights to inform marketing plans and meet ambitious KPIs.
• You will foster a culture of innovation through development, testing, and optimisation of new products.

If you're ready to make a significant impact and lead our mass participation fundraising to new heights, we want to hear from you!

Skills, Knowledge and Expertise

• Strategic Leadership: Proven ability to lead high-performing teams and collaborate with senior management to achieve fundraising goals.
• Event Management: Experience in developing and delivering plans for various mass participation events, including third-party, charity-owned, and virtual events.
• Innovation and Efficiency: Skilled in embedding innovation, lean processes, and technology to drive performance and supporter engagement.
• Partnership and Relationship Management: Expertise in managing relationships with strategic partners, third-party providers, and high-value supporters.
• Data-Driven Decision Making: Proficient in using data and insights to inform marketing plans, drive engagement, and meet ambitious KPIs.

About The team
You will be joining a high-performing, passionate team of events fundraisers dedicated to delivering excellent supporter care and driving innovation. Our fun and hardworking mass participation team sits within the Public Fundraising department, committed to achieving transformational net income growth in our mass audiences, both now and in the future.

Please refer to the full job description below for more information.  

Closing Date: 19th February 2025 

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

I am excited to be working with an amazing international charity in search of a highly organized and adaptable Executive Assistant to provide dedicated support to the Director of Campaigns and Communications. This is a London based, full time, hybrid (1 – 2 days a month in office) role. This role is essential in enabling the Director to lead their department effectively and contribute to the senior leadership of the organisation.

Purpose of role:
Business plan and budget reporting.
Performance monitoring and administrative support.
Project coordination and secretarial tasks, such as organising and minuting meetings (including Board and committee meetings).
Liaising with internal and external stakeholders, including senior management, Board members, donors, and international colleagues.

Key responsibilities:
Leadership Support: Enable the Director to function effectively by streamlining decision-making processes, removing bottlenecks, and ensuring smooth operations.
Diary and Logistics Management: Oversee individual and departmental scheduling, along with logistical support.
Governance and Reporting: Organise and minute key meetings and support departmental reporting on business goals, enablers, and budgets.
Collaboration and Communication: Act as a trusted representative of the Director, fostering positive relationships and cross-departmental collaboration.
Confidentiality: Handle sensitive information with discretion, including HR-related matters and issues relating to human rights work.

Skills and experience:
Strong organisational skills with the ability to manage conflicting priorities under time pressure.
Excellent communication and interpersonal skills, with a track record of working effectively with senior stakeholders.

If you have the above skills and experience and are immediately available, please apply online, I would love to have a conversation with you!
 

Are you a values-led proven leader with a passion for people who are disadvantaged, marginalised and often left behind by society?

We are looking for a new Chief Executive Officer to lead Catholic Care on the next phase of its journey. 

Our ideal candidate will possess exemplary personal values with a strong, proven vision, demonstrable skills for leadership and a resolute determined passion to care for people in need and improve lives.  Significant experience of leadership and developing and delivering strategy is required for this pivotal role with the charity.

Our Vision - Founded on the principles of Catholic Social Teaching, our Charity delivers practical services to people in need, particularly those who are disadvantaged, vulnerable, marginalised and at risk of being left behind by society regardless of their faith.  We are passionate about caring for and supporting both children and adults throughout the continuum of life. We make sure their voices are heard, and their lives improved though delivering high quality care, treating each person with dignity and recognising their own individual uniqueness. For more than 160 years we have worked tirelessly, evolving our services to meet the needs of people today and tomorrow.

Why Join Catholic Care?

Catholic Care is a forward thinking and vibrant charity providing services for, and employing people of, all faiths or of no faith at all.  For the past 160 years we have been meeting the needs of people who are or vulnerable across Yorkshire, having a positive impact on their lives.

Each year the work we do makes a positive difference to nearly 3,000 people, both through our CQC and Ofsted regulated services and in our local communities. We care passionately about the people we support who remain at the heart of everything we do. We are a values-led charity. Our values drive our working lives. They help us to make decisions about what we do, how we do it and who we do it for.

Your wellbeing is important to us, and we will make sure you feel valued.  We are proud to be a Mindful Employer and accredited with Investors in People and our approaches are there to support you along the way. We also offer benefits which reflect your hard work, including generous annual leave, pension scheme and sick pay policy.

Overview of the role

Working with the Board of Trustees, members of the clergy and parishes, the CEO will be responsible for shaping and delivering the strategic vision of the charity in its mission to support adults and children in need.

Your role will involve responsibility for:

Leadership – to be visionary in the charity’s strategic development in line with the values and ethos of the charity

Governance – to take overall responsibility for the legal, risk, statutory and regulatory requirements of the charity

Strategy – to work with the Trustees, develop and deliver the strategic plan with responsibility for the continued development of Caritas across the Diocese of Leeds

Financial and Human Resource Management

Operational Efficiency including the lead role for the regulated services with Ofsted and CQC.

Our Ideal Candidate

We require a resilient, strategic thinker with strong values, extensive leadership experience and the ability to manage the inevitable conflict between the charity’s values and business decisions.

You will have a proven track record of success in leadership roles, delivering a successful strategic plan and with experience of financial management and governance.

This is an excellent opportunity to lead a well-established and respected charity, undertaking a wide variety of work.  As CEO you have the opportunity to drive strategy forward and have a real impact.

Please email for a recruitment brochure.

Alternatively, to apply; please email your current CV and application covering letter.

Longlisted Candidates will have the opportunity to visit us and our services on 5, 6 or 7 February 2025

 Interviews will take place on 18 February 2025.

We may consider a relocation package for the right candidate.

Thank you for your interest in our Charity.

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will be home-based with frequent travel across the London Boroughs and the South East of England, but initially predominantly working in and around Greater London.  Note - some work outside this area may be required.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers.

You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for:
We are seeking a person located in or close to Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

• Establish new Peer Support Groups across a diverse range of communities
• Supervise a small team of Peer Support Development Officers
• Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community
• Maintain current Peer Support Groups, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey toward sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop a healthy group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to the development of new groups
• Recruit and retain support group leaders to develop their peer support groups
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running, and promoting a group)
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment, and community
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups
• You'll collaborate closely with the ‘Hub’ team to provide a joined-up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team
• Help set clear objectives to achieve targets and outcomes
• Actively encourage personal development and learning
• Increase efficiencies and impact across the team
• Ensure good team induction processes and systems are in place
• Role model Kinship values 

Team culture:

• Act in the best interest of Kinship and the families we support. Maintain and contribute up-to-date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadlines
• You'll identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaign work. Your work will directly contribute to our advocacy efforts and help us drive positive change for kinship carers
• Actively contribute to delivering and evidencing a high-performing service
• Take responsibility for your ongoing continued professional development
• Work in line with the Kinship values

How to apply and tips for your application:

• Please send us a cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

We are currently seeking a Benefits Team Lead to join our team in Lincolnshire. The requirements of the role will include, supporting the Central Services Manager to develop an innovative and engaging benefits service for carers across Lincolnshire, create a culture of continuous learning, identifying gaps and developing new functions which contributes to contract delivery. Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve their goals. Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcome for carers. Support advisors with complex benefits enquires, appeals and service delivery. Be an active member of the Carers First team, collaborating with colleagues and Managers, providing benefits support and guidance.

To be successful you will have a working knowledge of social care and health, particularly in relation to adults and have excellent communication and interpersonal skills. You will have knowledge of DWP benefits, particularly in relation to carers, including fringe benefits. You will be able to lead and manage a remote team, with the ability to develop and empower individuals to be their best. You will also be able to evidence working in co-production and developing innovations to meet the needs of carers.

The location for the position is flexible but candidates must be willing to travel within Lincolnshire.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification contained within our Candidate Pack.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful.

Carers First is an Equal Opportunities Employer

Positive      Collaborative      Ambitious

Join us in our mission to create space for nature to thrive alongside people.

About the role

We are looking for an enthusiastic, hardworking, and highly organised Finance & Admin Officer with an eye for detail to join our team at the Lifescape Project. This person will play an integral part in our financial and operational management as the organisation expands.

Candidates will need to be comfortable with taking on a wide range of financial and non-financial tasks, carrying them out in a timely and accurate way and using their initiative.

About the us

The Lifescape Project is a small and growing charity dedicated to protecting and restoring wild landscapes, helping to provide a future for all life on earth. We focus on ambitious projects that solve complex environmental problems by leveraging the skills and expertise of a multi-disciplinary team across science, law, economics, technology, and culture.

Role responsibilities:

• Financial Processing (60%): Manage QuickBooks, raise invoices, monitor debtors, handle staff expenses, assist with banking, gift aid, year-end procedures, VAT returns, and payroll.
• Operational & Administrative Tasks (40%): Organise meetings, manage HR systems, support recruitment and onboarding, liaise with suppliers, maintain policies and procedures, support EDI initiatives, manage volunteers, and handle general administration.

Experience and qualifications:

• Degree or equivalent qualification, or extensive experience in a similar role (desirable).
• Accounting qualification (AAT Level 3) or extensive experience (essential).
• Double entry bookkeeping and QuickBooks experience (essential).
• Experience in financial transaction processing, reporting, and charity sector accounting (desirable).
• Strong organisational, communication, and IT skills, with the ability to work independently and remotely.

Benefits:

• 36 days annual leave (28 days plus public holidays)
• Annual Lifescape retreat and paid work travel
• Pension scheme
• Computing equipment
• Potential for study leave
• Flexible & remote working arrangements

For further information, including the full job description and person specification, please download the candidate information pack.

Apply now to be part of a team dedicated to solving environmental issues and protecting the natural world by emailing your CV and covering letter (no more than 2 pages) outlining how you meet the person specification and why you are the right person for this role.

Closing date: Friday 21 February 2025.

First round interviews: 13 and 14 March 2025.

This is a fantastic opportunity to join our collaborative and high performing team, as we introduce the new role of Legacy Officer. MSF UK has gone from strength to strength in the last few years and we aim to continually improve and build on our success. This is a really exciting time to join MSF UK as we invest in fundraising and grow our team.

You will assist alongside the Donor Development and Legacies Lead (DDLL) to help deliver MFS’s Legacy fundraising strategy - to both increase income and recruit new supporters to MSF.

Collaborating closely with internal stakeholders and external partners to ensure effective and organised Legacy Administration for the organisation.

You will engage with donors who are interested in Leaving Gifts in their wills, as well as those who have already committed to doing so.

This role is a fundamental part of our Legacy Stewardship and Retention programme.

DEPARTMENT: Fundraising

HOURS: Full Time. 37.5 hours per week (Monday – Friday)

LENGTH OF CONTRACT: Permanent

LOCATION: London - Hybrid

SALARY: £34,512.98 per annum

Internal grade:13.1

The Digital Transformation Strategy sets out a renewed vision for how digital technology can transform our mission to strengthen health partnerships globally. 

The team will focus on transforming GHP’s internal operations by embedding relevant digital practices into our organisational culture and supporting health partnerships with digital innovation to deliver impact in underserved communities. 

This role will require engagement across the different departments of GHP including programmes, and research, evidence and learning, and external engagement, as well as engaging with external stakeholders to drive and raise visibility of this agenda. This is an external-facing role - the ideal candidate will be able to translate their technical digital skills to non-technical experts both in the UK and different cultures around the world. 

Main responsibilities 

Product Management

1. Develop and enhance the user experience of both external and internal stakeholders across key digital products

1. Conduct user research and collaborate with cross-functional teams to drive a long-term strategy across our digital portfolio 

Stakeholder and project management  

1. Project manage key digital projects including scoping, testing, implementation, and review.

1. Lead and develop GHP’s digital reporting mechanism to track the success of digital implementation across programmes.

Operations  

1. Manage third party providers including vendors and Managed Service Providers, ensuring compliance with SLA’s.

1. Working with the COO and Digital Transformation Manager, review IT infrastructure and cybersecurity processes in support with IT MSP

Candidates can apply by submitting a maximum two-page cover letter stating why they areinterested in this position, what they would bring to the role and how they fit the person specification. This letter should be submitted with a CV by midnight Sunday 9th of February, with ‘DTO’ in the subject line. Please see job pack for further details. 

This post is UK based. Non-EC nationals will require current and valid and ongoing permissionto work in the UK.

GHP is committed to creating a diverse and inclusive organisation, reflecting the diversity ofthe health community and wider society. We welcome applications from people of allbackgrounds and personal characteristics. All staff must comply with GHP’S Safeguarding Policy and Code Conduct (visit our website for more information).

Do you have a passion for supporting young carers and making a real difference?

Are you looking for a rewarding new role in a small, local charity? Join the Carers’ Hub team and make a lasting difference to the lives of young carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Young Carers Team Leader is responsible for providing vision, leadership and management to the Young Carers staff team. This varied  role  includes the management and supervision of the Young Carers team and supporting a caseload of young carers through 1:1, group work and activities. This role would suit someone who has previously worked with children and young people and has experience helping people to identify and address support needs. 

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

The Young Carers Service supports young carers aged 5 and up who care, unpaid, for a friend or family member who has an illness, disability, mental health or drug or alcohol problem.  Some caring roles are big, others small.  Either way, we’re here to help.  

 Adventure, friendship and support are super-important for young carers, so we split our work into three areas:

1. We organise a mixture of exciting activities throughout the year

2. We run monthly young carers groups – a space to relax and have fun

3. We provide a listening ear and relevant help to young carers and their families

In  addition to our core offer to young carers, the service also runs a dedicated young adult carers project and two projects supporting young carers aged 11 - 16 with their education. The Young Carers team also undertakes young carers assessments and supports young carers with short-breaks.

As the Young Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Available to work between 11am and 7pm on Tuesdays, during term-time

• Experienced working with children and families with complex needs

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Friday 21st February 2025

Interviews:  Thursday 27th February at 336 Brixton Road