Charity Operations Manager Jobs

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.
 

Outline of service:

Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.

As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
 

Job summary:

Reporting to the team manager, this post is one of two Coordinators. The manager and two coordinators will be jointly responsible for 12 staff working in a diverse range of roles, and who work for Gaddum or Manchester Mind (the two organisations who partner together to deliver this service).

Employed within Gaddum’s element of the service, you will manage a team of 3 support workers and 2 peer support workers, supporting their casework and professional development. Working as a team, you will develop this new innovative service and ensure it delivers highly effective, safe and quality interventions to the people of Manchester.

Your team will work with people prior to discharge from mental health hospital and then support the person to get the care they need so they can recover in the community. People will feel connected within their communities – to services, friends and family. You may carry a small caseload (3 cases maximum) dependent on your capacity and development needs.

The aim of our service is to:

• Repatriate: when people are sent to an out of area placement (OAPs), advocate to get them back to Greater Manchester so they can recover closer to their community.

• Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

• Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.
 

Main Duties and Responsibilities

• Provide high quality support and supervision to your team. Provide casework support; identifying when cases need progression, onward referrals and changes in levels of support.

• Develop and review risk assessments and support the team to manage risk.

• Work with VCSE, primary care, local authority and communities to identify available services for people to access.

• Working with statutory sector systems, identify areas of system pressure and, with support, seek to add capacity.

• Ensure service resources are accurately maintained.

• Dependent on capacity you may manage a small caseload (maximum 3 cases) to support your casework knowledge in this area.

• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.

• To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

• Where appropriate, independently visit people in inpatient and community settings across Greater Manchester.

• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).

• Build relationships with key professionals to ensure individuals and our service achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).

• Work with the Operations Manager, system colleagues (internally and externally) to develop a supportive and productive referral route into and out of the service.

• Support the development, delivery and review of the service, responding professionally to changes as we improve and evolve our working practice collaboratively.

• Respond appropriately to Safeguarding concerns raised by colleagues and escalate in line with Gaddum/ Manchester Mind’s safeguarding policies and procedures and best practice. Working as a team:

• To integrate effectively with colleagues at Manchester Mind, taking a “one team approach” to deliver a seamless service, understanding the different roles in the team and recognising each other's strengths.

• To support Manchester Mind Coordinator via peer support.

• Work closely and integrate with external teams to support clinical, local authority and other system colleagues to ensure a “one team” approach to packages of care and support. 
 

Reporting and monitoring:

• Maintain accurate and up-to-date case notes using agreed case management systems, following standard operating procedures.

• Ensure the reporting, recording and monitoring of your team is accurate and complete.

• Support people to engage in our service through coproduction, engagement events and feedback forms, improving these processes as needs be.

• Contribute to reporting, evaluation and “deep dives” as required.

• Identify the unmet needs of people and report these back to management.

• Review complaints to the service and action appropriately.

• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible – ensuring compliance with the Information Commissioner’s Office and Gaddum’s Information Governance Framework.

As the Executive Director of Osmani Trust, you will lead our organisation in supporting young people and the community to do extraordinary things. Your responsibilities will include:

Strategic leadership

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes. 
• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability. 
• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees. 

Governance and organisational management

• Working closely with trustees to direct and deliver Osmani Trust’s objectives according to the charity's strategy. 
• Leading and supporting the OT team to fulfil objectives, emphasising service user needs, monitoring outcomes, and integrating learning into operations. 
• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting. 

Financial management and human resources

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget. 
• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards. 
• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity. 

Fundraising

• Developing and executing OT’s fundraising strategy, exploring new avenues to diversify funding sources. 
• Collaborating with OT’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting. 
• Focus on growing unrestricted funds to reduce reliance on grants. 

Advocacy and influencing

• Cultivating strong relationships with stakeholders to amplify the impact of OT’s work. 
• Advocating for the needs of our service users to local authorities, GLA, Government, healthcare providers, and other relevant agencies. 
• Maintaining an effective advice and advocacy service, meeting quality standards and regulatory requirements. 

Job Title: Volunteer Coordinator

Reports to: People and Facilities Director

FTE: Full time, Permanent. 37 hrs per week over 5 days

Location: Hybrid working – 2 days from home and 3 days per week (including Thursdays) from our Central London Office

Salary: £26,648 - £29,200 depending on skills & experience

Are you interested in working for an organisation making a real difference to the lives of blind and partially sighted children and young people?

Here at the Royal Society for Blind Children we believe that every blind young person should have the chance to live life without limits. Our values of Trust, Energy, Ambition, and Motivation underpin everything we do, and by giving young people the essential skills to take control of their life, they can unleash their true potential.

We are looking for a volunteer coordinator to:

· Manage our team of services and community volunteers

· Recruit nationally, onboard them and provide them with training, guidance, assistance, and support to ensure they have a positive volunteering experience with RSBC and act as ambassadors for the Society

· Provide volunteers across all areas of the organisation to ensure the efficient delivery of our activity programmes nationally and to establish community fundraising networks across England and Wales

· Work with the People and Facilities Director to develop recruitment strategies, acquire volunteer partners, and to deliver blended digital and face-to-face volunteer induction and training programmes.

The post holder will have a minimum of a Level 2 qualification in Maths and English or equivalent, proven ability to recruit, onboard and train volunteers, excellent relationship building skills and a successful track record of engaging and managing volunteers to support a broad range of activities.

What we offer:

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox benefits portal, flexible working opportunities, 3% contribution towards pension, and a season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: 20 February 2025 but will be reviewing applications as they come in

Interview: Initial interview date of 18 February 2025

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Lancashire Mind is recruiting for a Children and Young People’s School Lead. In this exciting and challenging role, you will mobilise, lead and develop projects in educational settings across Lancashire.

Job title: CYP Schools Lead

Hours: 35 hours (Full-Time)

Contract: Fixed term until 31 December 2025, with the high likelihood of extension

Salary: £31,556

Responsible to: Head of CYP Services

Location: Contractual base is Chorley. Meetings with schools will take place across Lancashire: Blackpool, Central and West Lancashire, North Lancashire and East Lancashire.

We are seeking a confident and motivated individual to lead our Children and Young People's School team. We are looking for someone with experience in cultivating positive relationships within schools, and with a strong understanding of the mental health challenges faced by schools.  

You will lead our school delivery programme; liaise with schools to understand their needs and agree delivery, overs and assess performance, complete all necessary reporting, manage the relationship with the funder, and demonstrate the impact of our CYP services on children and young people. You will manage a small team, offering leadership and support in their roles while handling all necessary HR processes.

Building strong relationships with other CYP service providers across Lancashire will be key. You will collaborate closely with fellow CYP Leads at Lancashire Mind, the wider CYP team and colleagues to ensure we deliver an integrated service that effectively meets the needs of children and young people across Lancashire. You will have experience working with schools and colleges and will have excellent communication skills with the ability to build positive relationships.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more young people. We want people who believe in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. 

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 12pm on 11th February 2025

Interviews will be held on Thursday 27th February 2025

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

Job title: Communications Officer

Reporting to: Head of Communications

Salary £26,000 - £29,000 pro rata

Hours:37.5 hours Monday to Friday (0.8 considered for the right candidate)

Terms: Permanent contract, 25 days holiday

                                   (exc. Bank Holidays), 5% pension contribution.

Place of work:Our central office (Bristol) with some hybrid working optional; regular visits to our warehouses in Bristol and Plymouth and other partners across the south west

About FareShare South West

FareShare South West joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity and routes out of poverty for people across the south west. Our supportive volunteering and employability programmes offer local people the opportunity to thrive.

By joining us, you’ll be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet.

FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people, and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people and many others.

Purpose of role

In this broad creative role, you will plan, create, deliver and analyse print, media and digital marketing content to support this charity’s important work, ensuring current and potential supporters (including volunteers, fundraisers and grant makers, food suppliers, charity members and key local stakeholders) understand our social and environmental impact. You will play a vital support role for colleagues, acting as FareShare South West’s storyteller internally and externally.

Job description

• Work with the Head of Communications to develop and deliver an annual communications schedule, including proactively sourcing and creating case studies and testimonials with video, photography and written content

• Work with the Head of Communications to develop and implement a social media plan

• Create, share, monitor and evaluate engaging content across all our social channels (Instagram, Facebook, LinkedIn, TikTok) to meet objectives

• Design print materials including posters and leaflets

• Keep the website up to date with a regular flow of impactful storytelling

• Create compelling email content for supporters in MailChimp

• Support the Head of Communications with the circulation and promotion of press releases and management of press database, communications crisis plan and FAQs

• Assist with the delivery of internal communications

• Regularly review and refresh our bank of testimonials, statistics and photography, managing permissions for content

• Work closely with the fundraising team to creating compelling appeals content to generate income

• Act as an ambassador for our charity, sharing our values and engaging with the public

• Work collaboratively with staff teams (Food Sourcing, Volunteering, Membership, Fundraising, Employability and Operations teams in Bristol and Plymouth) to ascertain and fulfil their communications needs

• Work collaboratively with young people on our FareChance employability programme, supporting them to learn new professional skills and developing an exciting new youth-led, inclusive aspect of our communications

• Support volunteers and warehouse-based communications leads with communications projects

• With support from the wider Fundraising and Communications team, manage student interns

• Proactively seek out examples of communications best practice and developments, including building relationships with partner charities in the FareShare network

Other

• Undertake any other reasonable duties to support the operations of the charity

• Assist on monitoring progress, impact, and success against KPIs

Team Administrator - Programme Operations Team

Contract: Fixed Term, Full Time, 35 hours per week

Salary: £27,679 - £29,063 per year with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid

Want to use your skills in Administration and Stakeholders management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Team administrator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team

The Programme Operations Team enables the effective management of the International Programmes Directorate (IPD) through the provision of robust high quality programme management policies, processes, tools, management information and systems so that programme staff are empowered to undertake effective planning and delivery of programmes and projects as well as ensuring high quality reporting of programme performance to the wider organisation. 

About the Role

In this role you will support the senior management team in the Programme Operations Team by organising diaries, meetings and travel.  The role also plays a key administrative function across the team by tracking budgets, supporting managers in recruitment and onboarding and ensuring team internal and external communications materials are up-to-date. 

You’ll also: 

• Support senior management by managing diaries, meetings, and travel arrangements.
• Track budgets, assist with recruitment, onboarding, and update team communication materials.
• Provide admin support for the Programme Operations Director (travel, expenses, diary management).
• Arrange team meetings, prepare documents, and manage team assets (e.g., laptops, tablets).
• Ensure efficient admin processes for travel, invoices, budgets, and contracts.
• Arrange visas, flights, and accommodation for business travel.
• Maintain secure, updated team records (e.g., organigrams, JDs) and manage the team SharePoint.
• Handle financial administration, including processing expenses and invoices.
• Assist with training events, hosting visitors, and other ad-hoc tasks as requested.
• Uphold WaterAid’s values and ensure Health & Safety and Safeguarding compliance.

To be successful, you’ll need: 

• Proven experience in an office environment using similar skills.
• Proficient in Microsoft Office and adaptable to other systems (e.g., desktop publishing, video editing).
• Strong verbal and written communication skills.
• Excellent administrative skills, including diary management and minute-taking.
• Attention to detail with strong numeracy skills.
• Ability to support individuals and organizations at all levels.
• Methodical and able to manage multiple tasks independently to a high standard.
• Enthusiastic, proactive, and collaborative team player with networking abilities.
• Educated to A-level standard or equivalent experience.

Desirable Skills:

• Experience providing executive admin support to senior managers.
• Experience working or living in an international, cross-cultural environment.
• Interest or experience in the charity sector or international development.

View the full job description here

Closing date: Applications will close at 23:59 on 17th February 2025. Availability for an interview is required the week commencing 25th March 2025.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV. 

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Supporter Engagement Coordinator

Location: Hybrid, Old Street, London
Salary: £28,177 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 

An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. 

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.

We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.   You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile. 

The deadline for applications is 23:59 on Sunday 16 February 2025
Interviews will take place on Thursday 27 February 2025 

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-219490

Are you a strategic leader with a passion for driving growth and innovation in mass participation fundraising for seriously ill children? Do you thrive on creating exceptional supporter experiences and leading high-performing teams in a high performing and growing fundraising programme?

Join us at GOSH Charity our next Head of Mass Participation and play a pivotal role in shaping the future of our fundraising. We're looking for a visionary leader to spearhead our mass participation portfolio, driving growth in voluntary net income and delivering outstanding supporter experiences.

Why Apply?

• Impactful Leadership: Lead a talented team to achieve ambitious income targets, raising over £6m annually and growing to £10m+ by 2030.
• Innovative Environment: Embed innovation, agile working, and data-driven decision-making to drive performance and supporter engagement.
• Collaborative Culture: Work closely with senior management and strategic partners to maximise fundraising impact and build long-term support networks.

Salary

The salary for this position is £62,519 and we operate a hybrid working policy of 2 days per week in the office. 

Key Responsibilities

• You will develop and lead a high-performing Mass Participation Team to deliver against growth projections and be part of a highly skilled Fundraising Leadership Team to achieve our transformational net income growth strategy.
• You will create and implement strategic plans for third-party challenge events, charity-owned events, virtual events, and new mass participation products.
• You will integrate programmes across Fundraising and Marcomms Directorates to maximise supporter lifetime value and drive performance through innovation, lean processes, and technology use.
• You will manage relationships with strategic partners and high-value supporters.
• You will develop compelling digital marketing plans to engage and recruit supporters and use data and insights to inform marketing plans and meet ambitious KPIs.
• You will foster a culture of innovation through development, testing, and optimisation of new products.

If you're ready to make a significant impact and lead our mass participation fundraising to new heights, we want to hear from you!

Skills, Knowledge and Expertise

• Strategic Leadership: Proven ability to lead high-performing teams and collaborate with senior management to achieve fundraising goals.
• Event Management: Experience in developing and delivering plans for various mass participation events, including third-party, charity-owned, and virtual events.
• Innovation and Efficiency: Skilled in embedding innovation, lean processes, and technology to drive performance and supporter engagement.
• Partnership and Relationship Management: Expertise in managing relationships with strategic partners, third-party providers, and high-value supporters.
• Data-Driven Decision Making: Proficient in using data and insights to inform marketing plans, drive engagement, and meet ambitious KPIs.

About The team
You will be joining a high-performing, passionate team of events fundraisers dedicated to delivering excellent supporter care and driving innovation. Our fun and hardworking mass participation team sits within the Public Fundraising department, committed to achieving transformational net income growth in our mass audiences, both now and in the future.

Please refer to the full job description below for more information.  

Closing Date: 19th February 2025 

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

We are looking for an experienced, productive and organised manager with an excellent track record of managing central support in a similar charitable or non-profit setting. The postholder will need the energy and skills to introduce and maintain new systems that will enhance the excellent charitable services we offer to our local community. He or she will also have the ability to nurture and develop a growing central services team.

Job Purpose:   –To manage and develop YMCA Central Services to meet regulatory responsibilities and offer effective organisational systems, policies and support for staff and managers to achieve strategic aims.  To take on the strategic lead for HR, property management and development, IT, compliance and health and safety

Hours of work:  Monday to Friday 9am-5pm some flexibility required

Location:  YMCA East Surrey, YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing date:  17th February 2025

Interviews:  24th February 2025

Main Responsibilities:

 Strategic Leadership and Management

– To share responsibility for leading the strategic direction and success of YMCA East Surrey as part of the Senior Leadership Team (SLT) together with the Head of Finance, Head of Housing, Head of Children and Young People Services and Deputy CEO.

– To be the accountable and strategic lead for Central Services, working closely with other members of the SLT to deliver integrated support across areas such as HR, property management, IT systems, and compliance.

– Take ownership of all aspects of operations policy and practice, and lead our approach to information management, data protection and risk management

– To be responsible for line management and development of senior staff within Central Services including the HR Manager, Facilities Manager, Facilities Manager at The Old Pheasantry, Systems Analyst, Reception Manager and Volunteer Coordinator.,

– To take on various project management tasks and to drive through transformation of systems and ways of working to improve the quality of services and help the YMCA achieve its charitable aims.

– To play a supportive and collaborative role working alongside the wider YMCA staff team to meet our mission of helping people in East Surrey to ‘belong contribute and thrive’

Governance and Compliance

– Fulfilling the role of Company Secretary and leading the delivery of all governance processes in line with policy, procedures and the memorandum and articles, including all charity and corporate law requirements.

– To take the lead role on compliance, maintaining and developing a policy framework and working with Heads of Service to ensure that appropriate policies are drafted, reviewed and implemented and that the YMCA meets all its obligations under the relevant statutory and regulatory frameworks in which we work (Ofsted, RSH and possibly CQC in the future).

– To provide or facilitate training and development activity to ensure that managers and staff are aware of, and are meeting, requirements laid down by relevant policies, legislation and regulatory bodies. 

– To take on the role of Data Protection Officer and ensure that the YMCA complies with its statutory responsibilities under Data Protection Regulations

– To be responsible for leading on quality management and maintaining our accreditation under Trusted Charity.

– To work with Heads of Service, managers and trustees to ensure that effective risk management practice is embedded into decision making at all levels of the organisation.

– To attend trustee meetings and to produce reports and help prepare agendas for the Governance and Risk Committee, a subcommittee of the main board.

IT

– To be responsible for all IT hardware and software needs, to manage support contracts and develop new IT systems and use of technology to improve the efficiency and effectiveness of the Association (including mobile phones, laptops and other devices).

– To work with other Heads of Service to develop and maintain new integrated IT systems that can manage data, and record, monitor and evaluate outputs and outcomes delivered by the YMCA’s diverse projects and services.

– To work with the Systems Analyst and outsourced IT Support Company deliver ongoing digital transformation and promote the necessary training and policies to ensure that staff fully utilise the new technology.

– To work with the Fundraising Manager and CEO to support the delivery of new projects especially the acquisition and development of new properties such as additional Move On accommodation for young people.

 HR

– In conjunction with the HR Manager ensure the overall HR strategy of YMCA East Surrey is in line with the law, good practice and our values.

– With the HR Manager, oversee the development of internal practices, policies and working culture in line with the overall HR strategy.

 Facilities

– To line manage the Facilities Manager and to oversee the introduction and implementation of cyclical maintenance plans for all YMCA buildings.

– To have oversight of the Facilities Manager’s responsibility of all insurances required by the YMCAES.

– Oversight of the management and financial viability of The Old Pheasantry.

Budget and Finance

– To work with the CEO and Head of Finance to prepare the annual budget for central services (including buildings) and to manage this budget throughout the year.

 In addition

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

What we do at Hampton Fund is simple: we relieve the burden of financial, physical and emotional hardship and create opportunities to live well in our local community, here within the London Borough of Richmond upon Thames.

Each year, we do this directly by helping with the costs of gas, electricity and other household essentials for over 2,000 local residents. But we also do it through financial support to 50+ local voluntary sector organisations. Our vision is for an empowered, resilient and compassionate local community where everyone has an equal opportunity to thrive.

We are seeking a highly organised and proactive administrator.  You will play an integral part in the distribution of critical funds, and support the development new ways of working as we implement an ambitious new strategy.  You will use your excellent customer care skills to provide support directly to those applying to us for help, and work closely with the small staff team to provide meaningful change in peoples’ lives within the local community.

Position: Grants Administrator

Responsible to: Chief Executive

Location: Hampton, TW12 2SA (this is an office-based role as you will be dealing with grant applicants in person).

Salary: £26,500 per annum pro rata

Contract: Permanent, Part time - 0.6 (22.5 hours per week)

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a short 1-page statement about your relevant skills and motivation.

Closing date: 3rd February 2025.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

What you will be working on:

• Supporting the assessment of Individual Grants, under the supervision of the Individual Grants Manager.
• Answering enquiries by phone, website, email and in person. 
• Working with Grants Managers to prepare papers for grant committees, and other trustee meetings.
• Maintaining records on our grants databases, both setting up new grant records and editing existing ones. From this you will be running reports and preparing additional analysis, for quality assurance or other purposes.
• Supporting the smooth running of the office, and working with the team to maintain and develop systems or processes that support the efficient running of the grants programmes and the office more broadly.

• Supporting the delivery of key strategic projects. 
• Supporting communications, outreach and marketing work to promote Hampton Fund’s work and grant making programmes.

 About you:

This is a wide-ranging role, which will suit someone who is happy assisting with a variety of tasks, taking a proactive approach and with a good eye for detail.

This role is for you if…

• Are someone with a passion for community based support, and a team player with strong organisational and customer care skills.
• Have the ability to work comfortably with numerical and financial information.
• Have some relevant previous experience that demonstrates administrative skills such as using databases and Information Management Systems.
• Are caring and compassionate, with good listening skills and understanding of vulnerabilities.
• Have good IT skills, and are familiar with MS Office (including Word, Teams, Excel, Outlook)

I am excited to be working with an amazing international charity in search of a highly organized and adaptable Executive Assistant to provide dedicated support to the Director of Campaigns and Communications. This is a London based, full time, hybrid (1 – 2 days a month in office) role. This role is essential in enabling the Director to lead their department effectively and contribute to the senior leadership of the organisation.

Purpose of role:
Business plan and budget reporting.
Performance monitoring and administrative support.
Project coordination and secretarial tasks, such as organising and minuting meetings (including Board and committee meetings).
Liaising with internal and external stakeholders, including senior management, Board members, donors, and international colleagues.

Key responsibilities:
Leadership Support: Enable the Director to function effectively by streamlining decision-making processes, removing bottlenecks, and ensuring smooth operations.
Diary and Logistics Management: Oversee individual and departmental scheduling, along with logistical support.
Governance and Reporting: Organise and minute key meetings and support departmental reporting on business goals, enablers, and budgets.
Collaboration and Communication: Act as a trusted representative of the Director, fostering positive relationships and cross-departmental collaboration.
Confidentiality: Handle sensitive information with discretion, including HR-related matters and issues relating to human rights work.

Skills and experience:
Strong organisational skills with the ability to manage conflicting priorities under time pressure.
Excellent communication and interpersonal skills, with a track record of working effectively with senior stakeholders.

If you have the above skills and experience and are immediately available, please apply online, I would love to have a conversation with you!
 

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will be home-based with frequent travel across the London Boroughs and the South East of England, but initially predominantly working in and around Greater London.  Note - some work outside this area may be required.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers.

You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for:
We are seeking a person located in or close to Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

• Establish new Peer Support Groups across a diverse range of communities
• Supervise a small team of Peer Support Development Officers
• Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community
• Maintain current Peer Support Groups, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey toward sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop a healthy group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to the development of new groups
• Recruit and retain support group leaders to develop their peer support groups
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running, and promoting a group)
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment, and community
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups
• You'll collaborate closely with the ‘Hub’ team to provide a joined-up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team
• Help set clear objectives to achieve targets and outcomes
• Actively encourage personal development and learning
• Increase efficiencies and impact across the team
• Ensure good team induction processes and systems are in place
• Role model Kinship values 

Team culture:

• Act in the best interest of Kinship and the families we support. Maintain and contribute up-to-date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadlines
• You'll identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaign work. Your work will directly contribute to our advocacy efforts and help us drive positive change for kinship carers
• Actively contribute to delivering and evidencing a high-performing service
• Take responsibility for your ongoing continued professional development
• Work in line with the Kinship values

How to apply and tips for your application:

• Please send us a cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

This is a fantastic opportunity to join our collaborative and high performing team, as we introduce the new role of Legacy Officer. MSF UK has gone from strength to strength in the last few years and we aim to continually improve and build on our success. This is a really exciting time to join MSF UK as we invest in fundraising and grow our team.

You will assist alongside the Donor Development and Legacies Lead (DDLL) to help deliver MFS’s Legacy fundraising strategy - to both increase income and recruit new supporters to MSF.

Collaborating closely with internal stakeholders and external partners to ensure effective and organised Legacy Administration for the organisation.

You will engage with donors who are interested in Leaving Gifts in their wills, as well as those who have already committed to doing so.

This role is a fundamental part of our Legacy Stewardship and Retention programme.

DEPARTMENT: Fundraising

HOURS: Full Time. 37.5 hours per week (Monday – Friday)

LENGTH OF CONTRACT: Permanent

LOCATION: London - Hybrid

SALARY: £34,512.98 per annum

Internal grade:13.1