Charity Jobs

Deputy Shop Manager
Ilkley, West Yorkshire 

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As Deputy Shop Manager at our shop in Ilkley, you will lead a team of volunteers to raise funds to invest in achieving the charity’s goal to save lives in Yorkshire and portray the charity as a professional, credible brand which acts with integrity. You will also provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.

Specifically, you will:

• Play an active part in running our shop in Ilkley, supporting the Shop Manager in implementing processes and ways of working.
• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.
• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

• To ideally be educated to GCSE level or equivalent but not essential.  
• Experience of managing people/volunteers including recruitment and development.
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To be able to use own initiative.
• To be resilient and adaptable to change.
• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
•  A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.
•  A willingness and ability to safely lone work.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history, by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
•  A DBS check

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 8 April 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Finance Assistant
Duration: 3-month temporary role, to support during a busy period
Pay: £13.85 per hour plus £1.67 up to £14.87 per hour plus £1.79 per hour holiday pay (Equivalent to £27,000 up to £29,000 FTE)
Hours: Full-time (37.5 hours per week), 9am -5:30pm
Location: Hybrid working with 1-2 days per week in the West London office.

Start date: ASAP

Charity People are proud to partner with a leading international medical charity. This is a pivotal opportunity for an experienced Finance Assistant to join a passionate team and take on a hands-on role managing the day-to-day activities of a small but impactful charity finance department.

Key Responsibilities:

• Manage the finance inbox and deliver effective communication to internal and external stakeholders.
• Support general financial housekeeping, including data management in Sage 50
• Raising purchase orders
• Receipting invoices and payments for overseas grants
• Providing ad hoc support to the Finance Officer and Overseas Operations Manager

What We're Looking For:

We're seeking a finance professional who thrives in a fast-paced, team-focused environment. The ideal person will have:

• Proven experience in a purchase ledger role within the charity sector.
• Strong knowledge of Sage 50 and the ability to manage digital finance systems.
• High numeracy skills, initiative, and problem-solving ability.
• Strong organisational skills and a track record of meeting deadlines.
• A collaborative approach with the ability to work flexibly and independently.

How to Apply:
If you're excited about this opportunity and meet the requirements, please send your CV as soon as possible. Applications are reviewed on an ongoing basis, so don't delay in applying!

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We know that greater diversity leads to greater results for the charities we work with.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 8th April 2025.

Inspire. Engage. Fund the Future of Sussex’s Countryside.  

Are you great with people, a natural networker, fundraiser and strategist and care about the Sussex countryside, communities and nature? This is your chance to make a difference and join a team dedicated to protecting Sussex for everyone and for future generations to enjoy.  

CPRE Sussex is looking for an energetic and positive Members, Supporters and Fundraising Senior Officer to develop our expanding network, help build income and take action for the landscapes we all cherish.  

What You’ll Do:  

• Grow our community – recruit and retain members, supporters, and volunteers  

• Develop fundraising initiatives – secure income through regular giving, appeals, legacies, and major gifts  

• Create engaging events – help people connect with Sussex’s nature, heritage, and culture  

• Build powerful partnerships – work with organisations and high-profile individuals to strengthen our impact  

• Support volunteers – recruit, train, and empower people who share our vision  

What We’re Looking For:  

• A strategic thinker who understands membership growth and fundraising – and is also prepared, in a small organisation, to get hands-on with the nuts and bolts of working with individual members and volunteers  

• A confident communicator who can engage people through print, digital, and in-person events  

• A relationship-builder who thrives on making connections  

• A results-driven professional who can turn passion into income and impact  

• A team player willing to get involved in organising and delivering events  

 If you want to play a key role in shaping the future of Sussex’s countryside, we’d love to hear from you.  

Apply now and help us grow a movement for change!  

To apply for the role, please complete the application form (CVs will not be accepted). Please make sure you explain, using examples from your experience, how you meet each of the criteria listed in the person specification, as well as the wider job description; failure to do so means you are unlikely to be shortlisted.   

Closing Date for applications is Thursday, 24 April 2025 at 12:00. 

Interviews will be held w/b 12 May 2025 at our offices near Uckfield.  

To raise voluntary income from a range of Grantmakers including Trusts, Foundations and local Government grant funders contributing to an overall team target of £1-million. Working effectively within the team unit and across the organisation you will meet individual targets through building excellent relationships with funders, leading to more young people reached by Eikon’s services.

Responsibilities:

Income generation

· Raise voluntary unrestricted and restricted income through submission of high-quality proposals (60% of time)

· Lead on developing the portfolio of funders, joining external networks, seeking out leads from internal staff/ trustees and developing intelligence on potential funders.

· Provide support as requested for significant strategic opportunities to support the Grants & Partnerships Lead.

· Develop an effective approach for raising unrestricting income.

· Work to agreed metrices including an annual target of £120,000-£150,000/year (exact target will be dependent on working hours agreed and level of experience), a set number of bids and reports submitted monthly, number of multi-year commitments and lifetime value of grants (to be agreed).

Target Audience:

Portfolio to include Surrey and Regional based funders including trusts, foundations and local government grant funders. Some of these will be existing, and some to be identified.

Account Management:

· Provide excellent account management to grant funders.

· Optimise funding potential and retention of funders through quality and timely reports, regular communication including meetings, and through building excellent relationships.

· Thinking creatively, working with colleagues organise own events/opportunities to increase engagement of funders e.g. project visit, garden open day

· Identify other funding opportunities through relationships, for example for Major Donors, Corporate partnerships and Individual Givers.

· Lead on administration for all designated grants including thank you letters, updating Donorfy and sharing info/updates across the team (comprising approximately 15% of the time).

Internal Reporting:

· Manage accurate and up to date pipeline information on Donorfy, being able to pull reports for information and analysis including:

o Provision of data and narrative for monthly team meetings

o Contribution to Board reporting with narrative and pipeline information

o Analysis for annual planning sessions

Quality and standards:

· Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.

· Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.

· Prepare relevant Grant Agreements and contractual information.

· Carry out risk assessments for all activities for which you are responsible.

· Carry out required basic due diligence on new funders.

Finance and resources:

· Operate within organisational approved budgets, policies and procedures.

Communications and relationships:

· Support and liaise with the Marketing Communications Coordinator to deliver relevant and effective content and materials.

· Proactively increase social media activity through provision of content and encouragement of funders to engage.

Strategy/transformation work:

· Contribute to Engagement and Services Team’s annual plans and budgets and the Grants high level strategy.

· Provide coordination and organisation of internal team planning meetings and workshop, including timings, agenda items and preparation of meeting/workshop materials.

Organisational requirements:

· Work within Eikon’s equal opportunities, health & safety, and safeguarding policies at all times

· Understand and act when safeguarding issues need to be escalated

· Working hybrid, with the New Haw office as the designated place of work. Expectation to be office based 1-2 days per week with availability to attend regular external meetings across Surrey. Some may fall outside working hours and on weekends

· Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support

· Work within Eikon’s internal policies, safeguarding and data protection regulations

· Be responsible for equipment/resources

· To promote, monitor and maintain health, safety and security in the working environment

Charity People is delighted to be partnering with an incredibly inspiring health charity to help them find an experienced and motivated data professional to create an organisational data strategy and help revolutionise their approach to data.

You'll thrive on working with supporter data to make processes better, using automation to improve donor experience, driving a mission to retain and grow their supporter base.

The organisation is in their most exciting period of change for years. They are at the start of a large digital transformation programme, overhauling their current systems in multiple areas. As part of this, they are replacing their fundraising database and want to make sure their supporter data is connected and used well across the whole organisation.

They have recently started the project and chosen a CRM and partner to deliver it, but now they need someone to spearhead the data angle and drive the project forward alongside the Strategic Transformation Project Manager and Data Manager.

We are looking for someone who has either led or been heavily involved with a CRM migration before. The successful person will understand the importance of putting data at the heart of driving decision making, and the importance of customer or supporter journey and acquisition.

This is a real opportunity to build an incredible legacy within a passionate charity, building on great work that's been done so far and helping to take it to the next level.

This role is an 18-24 month contract at present, though we anticipate other opportunities may present themselves at the end of this interim period. Our client's HQ is in the Warwickshire area and due to the nature of the role, the successful candidate will need to commute in on average 1-2 days per week, though some weeks not at all. Ultimately, you'll be driven by the needs of the project.

If you have a background in data excellence and being part of Data migrations or transformations in the past, we'd love to hear from you. Feel free to drop me a line or give me a call directly.

There is real opportunity within this role to be exposed to all areas of a nonprofit organisation as you build relationships across all team and witness them also joining up data from their shops to their finance team too. This is a rare and wonderful opportunity to leave a massive imprint on a household name.

Please note that due to an organisational need to get this position filled, we may close this before the stated date, should our client deem there to be enough suitable applicants.

If you are interested in this new role, please email your most recent CV to Neil Hogan at Charity People.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Join a small, dynamic team and use your technical skills to play a pivotal role in our Data & Insights team as we support the wider organisation to better use and understand our data.

CRM Data & Insights Analyst
Job ref: CDIA
Salary: £32,000
Location: Old Street, N1 7NH. Most office-based staff work hybrid, working part of the time in the office and part of the time at home.

You will be a key member of the Data & Insights team, responsible for ensuring our data is accurate, complies with all relevant legislation and helps the wider team to make informed data driven decisions.

You will be responsible for helping with the daily management and administration of the Dynamics CRM system and integrations with other systems, with a particular emphasis on supporting CPRE’s fundraising, supporter care, and campaigning activities. You will ensure data accuracy through regular data cleaning, improvements, and de-duplication processes.

In addition, you will provide timely and accurate data selections and create visual reports to support various organisational needs.

Using your mathematical knowledge and statistical tools you will analyse data, providing interpretation and understanding the numbers within the models. Through this you will support the fundraising team to extract value from our Data Sets by identifying correlations in customer behaviours and giving propensities, leveraging both internal and external data.

You will also work closely with the Finance Team. This is an excellent opportunity for someone with excellent analytical and processing skills who wants to take their first step in an analytical career.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds.  People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

Closing date: 9am on Tuesday 22 April 2025
Interviews: Friday 9 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPRE is an equal opportunities employer.

No agencies please.

Our team is seeking a dynamic Fundraising Manager (new role) who has fundraising knowledge along with the passion and dedication to be part of the management team and lead, with support from the General Manager, on all our fundraising streams to help grow our income so we can increase our services and secure our future. 

This is an exciting opportunity to join a small, passionate team during a time of transformation, and to play a pivotal role in helping even more children affected by cancer in the UK.  

The Role
As Fundraising Manager, you will:

 Key Responsibilities

• Be part of our Management Team, working with the General Manager.
• Develop and deliver a fundraising strategy to secure income from all types of income streams e.g. corporate, trusts, community, education etc.
• Line management of a small team of fundraisers.
• Monitor income targets and report to General Manager.
• Collaborate with the team to create innovative campaigns.

About You

• You’ll have proven experience in fundraising with a successful track record.
• Possess excellent communication, relationship-building, and strategic thinking skills.
• You’ll have to be solution focussed and creative.
• You can manage your time and workload in a busy office setting as well as when working independently.
• Most importantly, you’ll be passionate about making a difference and supporting children affected by cancer.

What We Offer

• A supportive and flexible, where practical, work environment.
• An opportunity to be part of a team leading on the sustainability and transformation of the charity.
• A chance to transform lives and drive meaningful change.

A new opportunity has arisen to Head up our Clinical Data Team based at The Royal London Hospital. You will be responsible for building and leading a team delivering high-quality clinical and operational data, aiding in decision-making and strategic direction.  

You will take ownership of our clinical data and infrastructure, ensuring data is readily available for clinicians undertaking research. 

The ideal candidate with have experience in analysing complex clinical data in both research and operational contexts. They will have experience of project management and leading a team to success. Knowledge of legal, ethical and regulatory aspects of utilising clinical and operational data is advantageous, as is a knowledge of common software packages and programming languages. 

Business Development Manager – Charity Partners & Programmes

Home/Office Based (Matlock)

Fixed, 37.5 hour per week permanent contract

£30,000 - £32,000 per annum

A fantastic opportunity has arisen to join our Business Development Team as Business Development Manager – Charity Partners & Programmes.

In this role you’ll manage the development and realisation of strategic partnerships & business opportunities that support YHA’s programmes and wider trading objectives, and be responsible for the ongoing management, co-ordination and implementation of a nationally defined YHA’s Challenging Lives programme and partnerships strategy.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing?

• Leading the Challenging Lives programme strategy - Identifying and managing partnership opportunities to drive charitable impact and trading revenue as well as championing and broadening the impact of YHAs Breaks programme, and developing partnerships and programmes with synergistic organisation.
• You'll build effective relationships, identifying and managing relationships with key charity partners as well as conducting periodical reviews of processes and best practise, setting mutually agreed targets.
• Delivering YHA’s Breaks programme, building relationships with beneficiary organisations, co-designing programmes with them to meet the needs of young people. You will also attend and present the Breaks programme at supporter engagement events as and when required.
• Ensuring all programmes and activities are suitable and impactful for beneficiaries and that due diligence is applied.
• You will build and identify relationships with organisations and businesses to further YHA’s charitable trading interests for example home education network groups, uniformed groups and non-education youth groups.
• Coordinating and facilitating summer camps programmes with the Army, Navy, RAF, and agree activities and ensure special requirements are adhered to and communicated with internal teams providing a full debrief post-delivery.
• Ensuring engagement and buying from key internal stakeholders through robust internal communication processes.
• You'll lead the programme process, coordinating the capture of impact and providing evidence of the Breaks programme to the fundraising team to enable them to report funders. You'll also manage the Breaks programme application process and coordinate the decision panel, keep the Breaks P&L up to date with spend allocation in accordance with the funders wish and or restrictions, managing the customer journey for all Breaks customers and provide accurate content to ensure that the website and all publications are kept up to date and engaging.

What Skills and Experience do you need?

We are looking for candidates with the following qualities:

• Experience of developing partnerships and commercial relationships, ideally at a national level
• Excellent communication skills with ability to build strong internal relationships with key internal stakeholders and experience of influencing at Senior and Executive management level
• Broad knowledge and understanding of YHA’s customer base, education & youth programmes / and wider charity sector
• Excellent organisational skills involving planning, prioritising and proven ability to manage several projects simultaneously, bringing each to completion on time
• Experience of developing and monitoring budgets and KPIs.
• Experience of report writing for varied stakeholders requiring differing levels of detail and summary
• Knowledge and understanding of child safeguarding 
• Ability to work flexibly, including travel throughout England and Wales with occasional evening and weekend working and regular overnight stays  to meet the needs of the business

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. We have achieved this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About This Role

Over the next three years, Smart Works Leeds want to expand and embed the service we offer within the Bradford district. Reaching unemployed women in Bradford is integral to our mission of increasing the number of women we support in 2025 and beyond.

Thanks to a successful grant application from Yorkshire Building Society Foundation, we now have the funding to expand the team and enhance our strategy. We are looking for a Partnerships and Engagement Coordinator to join us and support this exciting growth.

The Partnerships and Engagement Coordinator will work closing with our fundraising and outreach teams to cultivate and manage relationships with new and existing stakeholders whose involvement could benefit the objective to reach and support more women in Bradford.

How to Apply

Please read the full job description and then head over to our website where you will be able to submit your CV and cover letter through our recruitment system by 9am on Monday 14th April. Your application should be addressed to Emily Zadok, Centre Manager. 

First round interviews will be held on Tuesday 22nd April. There will be 2nd round in person interviews at the Leeds Centre on a date to be confirmed.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact our Recruitment team. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Welfare Rights Adviser & Triage Officer

Salary £32,445 per annum ( £19,467 pro rata for part time) - subject to skills and experience 

Hours of work 22.5 hours a week over three days (initially a 3 month temporary contract). Hybrid working for the foreseeable future with regular attendance to the office at least 2 days a week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub.

Our vision

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

What we do

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care. Our volunteering, support hub, and complementary therapy teams enhance the hospital journey for all patients – whether they live locally or come from further away to access the trust’s specialist services. Our support of the RFL workforce enables staff to perform at their very best. Spanning individual professional development and training through to organisation-wide interventions, our initiatives bolster employee resilience and mental health so staff can achieve the best outcomes for patients. We fund ground-breaking research with the potential to change people’s lives, whether it’s through our grants programme or delivering major capital funding appeals.

Our approach

We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on co-production.

The Royal Free Charity (the charity) invests in:

- enhanced support for patients

- vital support for our staff

- ground-breaking research and innovation

- cutting-edge medical equipment

The generosity of our donors, fundraisers and volunteers enables us to do this.

The charity, which employs over 90 people, is working towards becoming an employer of choice.

The role

The welfare rights adviser & triage officer will report to the welfare rights supervisor.

Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role).

In this role, you will triage all referrals we get into the Support hub and take a small number on as casework.

You will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate. 

The team

The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life. 

We are here to transform patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.

Principal accountabilities / responsibilities: -

Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role)

Triaging:

· To provide an efficient and effective system to support referrals and enquiries into the support hub welfare rights advice service.

· To assess eligibility of referrals and enquiries, according to set criteria

· To triage referrals into the service (usually patients referred from Royal Free Hospital clinicians), assessing individual situation and level of need).

· Offering one-off advice based on circumstance, providing accurate, up to date information

· To allocate those with the highest level of need for ongoing case work to an adviser

· To develop and maintain effective working relationships and referral systems, with a broad range of service providers.

· To refer or signpost people to other services where required 

· Establishing trust, effectively responding to clients going through challenging times. 

· Making sense of information, using your skills as an adviser to establish where and how help is needed for each individual.

· Give value to the resources of the client who is accessing support, helping to focus on a positive client journey.

· A small number of those that you triage, you will take as casework.

Welfare and benefits casework

· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.

· To work two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity officer

· To provide advice and support on welfare benefits, housing matters (that do not require a solicitor), and non-FCA regulated debts.

· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.

· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.

· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.

· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.

· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.

· As part of this role, there may be some advice given to NHS staff.

· There may also be some involvement in new advice projects

Working with others

· To provide a combination of face-to-face and telephone appointments.

· To ensure that people accessing the service feel welcomed, valued, and understood.

· To provide first class customer service to all enquiries, including staff, patients, and carers of the Royal Free London

· To effectively support RFL hospital staff, feeding back to referrers, and focusing on building positive relationships across the Trust.

· To engage effectively with casework supervision, including by keeping accurate, up-to-date records on the case management system and following internal team processes

· To work with the support hub team members, offering peer support, sharing learnings, and participating in team meetings

· To build effective working relationships with staff in other departments of the Charity

· To build good working relationships with other relevant organisations, and to liaise and establish contact with relevant national and local agencies and services.

· To maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate.

· Safeguarding – to be aware of your duty to protect individuals to live free from abuse, harm and neglect, and to follow correct internal policies and procedures where you have concerns for an individual.

Administration

· To provide a high-quality service that is personal, responsive and sensitive, ensuring confidentiality and adhering to the Data Protection Act 2018 and GDPR.

· To maintain case records for all client contact, to enable the continuity of casework, ensuring an accurate and up to date case work system, using our case management system ‘Advice Pro’, following the advice team processes and keeping to the ‘terms of service’ we send to clients.

· To maintain the diary for booking appointments and follow-up actions, using the case management system.

· To respond to phone and email enquiries from clients and third parties, in a timely manner.

Person Specification

Qualifications

· CSE/GCSE in Maths and English or equivalent

Experience

• Extensive experience working in a welfare-rights related role and independently (Essential).
• Managing your own case load, supporting people with a range of welfare issues including benefits (applications, mandatory reconsiderations, appeals) and housing issues.  (Essential).
• Experience of working with people affected by long term health conditions would be beneficial, as well as an understanding of the issues and challenges they face.
• To have experience using a case management system; proficiency with Advice Pro would be advantageous.

· Not for profit or NHS experience would be helpful.

Skills & knowledge

• Up-to-date knowledge of welfare benefits and rights, housing and debt (considering what matters must be referred on)
• To have excellent communication skills, including: 
  • Outstanding listening skills
  • Effective verbal skills, while adapting your approach to different audiences
  • Excellent written skills
• The ability to empathise and support people going through difficult times
• To be able to deliver a high quality of customer service to agreed timescales; and
• To be highly proficient in carrying out independent and varied case work
• Excellent IT skills, including a thorough knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• To have an outstanding eye for detail and accuracy.

· The ability to prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions.

• Awareness of other pathways and services available to signpost or refer people.
• To have excellent numeracy, literacy, and administrative skills.
• To be willing to continue updating own knowledge and skills, including learning of new systems where required. 
• To be self-confident and willing to take responsibility.
• Gaining insight from your role to inform the RFC’s contribution to national conversations.

· Able to deal with sensitive information in a confidential and professional manner.

· Understanding of the role of health and social care services and pathways would be helpful

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

The recruitment process

To apply for this post send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification. 

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Thursday 10 April 2025, midnight

Interview date: Tuesday 22 April 2025/Wednesday 23 April 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

- You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect

Passionate about educational equality? Join our team and make a difference.

Location: Hybrid (2 core office days/week in King’s Cross). For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month). 

Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).

Salary: £50,000 (including £2k London weighting)

Start Date: September 2025

Benefits

✅ 36 days of annual leave (including bank holidays).

✅ Flexible working options (hybrid & remote available).

✅ Professional development and training opportunities.

✅ Termly in-person team development days in our London office.

✅ Be part of a growing, mission-driven organisation making a real impact.

About Us

Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.

To help more students get further, we are seeking a driven and passionate Head of Fundraising who will build relationships with major donors to the charity – especially Trusts and Foundations – to secure a significant portion of the charity’s income.

The successful candidate will report to the COO and focus on building meaningful, long-term relationships to secure 5-6 figure gifts over the coming years. You will proactively engage with prospective funders, write high-quality applications and deliver excellent supporter engagement, including tailored reports and case studies

About the Role

The Head of Fundraising will be a key member of our Senior Management Team (SMT) and take ownership of our Fundraising Strategy to support the diversification of our income. This role is vital to our future growth and sustainability, and an opportunity to lead an exciting part of the charity which makes a real difference to the students we support.

Strategy and Leadership

• Lead the delivery of our fundraising strategy in line with our current organisational strategy which runs from 2024-2029. 
• Lead on the management of key information about Get Further’s fundraising activity and ensure it is stored appropriately, well organised and with high attention to detail. This will include supporting the transition of the fundraising function onto Salesforce.
• Prepare fundraising update reports for the Finance and Risk Committee and the Board of Trustees as required.
• Contribute to and attend internal/external events on behalf of Get Further as required.

Fundraising and Stakeholder Engagement

• Lead the core fundraising activities, including line managing our Fundraising Officer. This includes developing an in-depth understanding of existing and potential supporters to provide tailored relationship management, including engagement opportunities, to meet significant targets over multiple years.
• Support the Fundraising Officer to identify new prospects, in particular, charitable trusts and foundations that have the potential to support Get Further for the first time. You will effectively qualify and engage with prospects to build a pipeline for the coming years, matching prospects with appropriate asks.
• Oversee and write compelling applications for funding that are tailored to each recipient and make a convincing case for how their support with help more young people achieve their gateway qualifications.
• Lead on ensuring all supporters and donors receive updates and reports within the required timeframes and that these are crafted with impact data and case studies to ensure maximum stakeholder engagement.

Team Management and Collaboration

• Provide effective line management of our Fundraising Officer to support their personal development and successful delivery of their role.
• Work closely with the COO to develop budgets to accompany applications and provide financial reports to funders and partners.
• Work closely with the Impact Team to develop efficient processes for impact reporting to funders.
• Support the COO to ensure that policies relating to fundraising are up to date and fit for purpose.
• Provide expertise to the Senior Management Team on philanthropic opportunities and ensure fundraising is conducted in line with the relevant legislation and the Code of Fundraising Practice.

About you

You’re an experienced fundraiser securing major grants and ready to take the lead in an ambitious, high-impact role. You’ve built strong funder relationships, crafted compelling proposals, and maybe even supported a team. Now, you’re looking to drive strategy, maximise funding, and make a real difference in tackling educational inequality. This is your next step.

We are looking for individuals who are passionate about our mission and demonstrate the following:

ESSENTIAL

• Experience in applying to and stewarding trust and foundations to secure 5+ figure gifts over multiple years.
• Extensive knowledge of the fundraising landscape.
• Significant experience in crafting creative and compelling funding proposals, including, being able to present and share the impact story of a charity.
• Excellent financial literacy with the ability to develop project budgets and financial reports.
• Proven ability to lead and work across a high-performing organisation in pursuit of ambitious targets.
• Ability to hold yourself and others accountable and always remain open to learning from others.
• Excellent attention to detail, organised, works well independently.
• Familiarity with database systems, like Salesforce (or able and interested in learning to use a database management system).
• Excellent interpersonal skills: bold, ambitious, optimistic, tenacious and a supportive team member with the ability to manage external stakeholders effectively.
• Committed to safeguarding the young people we work with via compliance with safeguarding frameworks and keeping confidential/sensitive information secure.
• Highly motivated to maximise impact, at an individual and organisational level.

DESIRABLE

• Familiarity with the FE sector.
• Experience of direct line management of team members.
• Experience in implementing and developing a successful fundraising strategy.
• Knowledge of the funding landscape for education and disadvantaged young people.

The Finance Manager is a pivotal role ensuring that all income received is correctly reflected in the fundraising CRM system (Salesforce) and also in the finance software (Sage Intacct).

This role supports the Fundraising Director and Fundraising team with their understanding and knowledge of not only how to approach any new fundraising initiatives (to ensure they are financially complaint), but also to advise on any Tax/VAT concerns.

With exciting plans for the next three year strategy taking the chairty to 2028 and supporting more cancer patients than ever before, this role is key to the development of our income and financial reporting.

Key Responsibilities:

• Analysis and reconciling of income from the different income platforms including income is captured within the correct entity (charity or the trading company), and with the correct VAT treatment
• Reconciliation of income between bank statements and Fundraising CRM system (Salesforce) working alongside the Fundraising team
• Preparing and uploading month-end income journals into Sage Intacct
• Debt reporting and debt chasing, including producing weekly debtors report with narrative
• Supporting the Fundraising team providing financial information; reviewing actuals against budget; supporting with setting budgets/forecasts
• Supporting the Finance Assistance with correct coding, entity and VAT for all sales invoices.
• Upload and/or authorise supplier and staff payments onto the banking system and run reports as and when required from the finance system
• VAT returns
• Control of Web Expenses (staff expenses portal)
• Monthly payroll, year-end payroll (P60’s and P11d returns) using Sage payroll software

In December 2024 we implemented a new finance system - Sage Intacct.  The new appointment must be willing to undertake approx 30 hours of online training (during work hours) to become competent at using the software.