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Charity Administrator Jobs in Manchester

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Top job
Fuel Bank Foundation, Remote
£23,648.6 per year
Fuel Bank Foundation is the UK’s only national charity dedicated to helping people who can’t afford to pre-pay for their energy.
Posted 5 days ago Quick Apply
Top job
Gaddum, M4 1LE (Hybrid)
£23,968 per year
Providing support for monitoring, data and evaluation requirements of the service and the management of inbound webform referrals.
Posted 3 days ago
Top job
Manchester Carers Centre, Manchester (On-site)
£23,541 - £25,545 per year
Seeking a friendly, caring person with excellent admin & IT skills to be the first point of contact for Carers / professionals contacting us
Posted 6 days ago Quick Apply
Top job
Manchester and Salford Samaritans, Manchester (On-site)
£12.00 per hour
Branch Administrator Can you help us run the office to support our volunteers in answering the phone when people need us most?
Posted 4 days ago Quick Apply
Top job
The Lifescape Project, Remote
£26,000 - £29,000
Join us in our mission to create space for nature to thrive alongside people.
Posted 6 days ago Quick Apply
Top job
The Murray Parish Trust, Remote
£35,000 - £45,000 per year
Seeking an experienced fundraising manager, perhaps an aspiring CEO who is looking to develop in charity finance, management and strategy.
Posted 4 days ago Quick Apply
SOS Children's Villages UK, Remote
£27,363 per year
Driven by efficiency and impact? Join us as Fundraising Administration & Operations Officer and support our mission
Posted today Quick Apply
Closing in 3 days
The Centre for Sustainable Healthcare, Remote
£25,500 per annum (plus contributory pension)
Posted 1 week ago
Humanists International, Remote
£27,000 - £30,000 per year (Pro rata if part-time)
Posted 1 week ago
Closing today at 22:30
Charity Fundraising Ltd, Remote
£35,000 - £40,000 per year
Charity Consultant - Trusts, Statutory, Fundraising Strategy and Impact Evaluation for a wide range of fantastic causes across the UK
Posted 1 week ago Quick Apply
Breaking Barriers, Birmingham (Hybrid)
£25,000-£28,000 (London), £24,000-£27,000 (Manchester or Birmingham)
Posted 2 weeks ago Quick Apply
Closing in 5 days
STEPS CHARITY WORLDWIDE, Remote
£40,000 - £50,000 per year (Salary is pro-rated)
Posted 1 week ago Quick Apply
World Horse Welfare, Remote
£37,684 per year
Are you looking for an opportunity to help protect Horses worldwide through implementing our strategies across developing nations?
Posted today
Page 1 of 6
Remote
£23,648.6 per year
Full-time
Contract (12 months Fixed Term)
Job description

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

  • Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
  • Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
  • Escalation: Proactively escalate unresolved queries to the appropriate team members.
  • Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
  • Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
  • Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
  • Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
  • Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
  • Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

  • Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
  • Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
  • Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
  • Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
  • Problem Solving: A proactive problem solver with strong decision-making capabilities.
  • Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
  • Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

  • Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

  • Team Support: Join a supportive and collaborative team committed to your success.
  • Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
  • Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
  • Comprehensive Benefits:
    • Enhanced pension contributions.
    • Private healthcare and access to an Employee Assistance Programme.
  • Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
  • Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

 

Application resources
Posted by
Fuel Bank Foundation View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 January 2025
Closing date: 27 February 2025 at 12:00
Tags: Administration, Customer Service, Customer support, Data Analysis, Data Entry