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Page 1 of 72
SW11, London (Hybrid)
Battersea, Greater London
£40,500 per year
Full-time
Contract (9 Months)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Battersea Operations will undergo significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. We have an exciting transformation programme underway and we are at the delivery stage. To be successful we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day to day job. This role will work closely with cat and dog frontline teams (over 300 people) to help implement the change effectively.

You’ll work as part of the Senior Operations Management team, officially reporting to the Programme Manager, but work closely with the Heads of department and the wider transformational Data Programme team.

You don’t need to have experience of the rescue sector but you need to be resilient and be comfortable working around cats and dogs and the environment Battersea delivers in. This includes working with teams who are involved in ethical decision making that may result in euthanasia.

Please note: We are looking for candidates available to start with minimal notice. Due to the current stage of the programme, we are unfortunately not able to accommodate a notice period over 1 month for this opportunity. We apologise for any disappointment caused. Early applications are encouraged as interviews will take place on a rolling basis, and the role may be closed if filled.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

  • 28 days of annual leave (plus 8 days paid public holidays) per year
  • Discounted gym memberships and cycle to work schemes
  • Employee Assistance Programme and access to Wellbeing Resources.
  • Generous pension contributions – up to 10% employer contribution
  • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
  • Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th February 2025
Interview date(s): Interviews will take place on a rolling basis. 

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Application resources
Posted by
Battersea Dogs & Cats Home View profile Organisation type Registered Charity Company size 501 - 1000

Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.

Battersea Dogs & Cats Home logo Play
Recruitment Photos 2024 7.jpgRecruitment Photos 2024 5.jpgRecruitment Photos 2024 2.jpgRecruitment Photos 2024 14.jpg
Posted on: 04 February 2025
Closing date: 17 February 2025 at 23:30
Job ref: BDCH6232
Tags: Operations, CRM, Programme Management

The client requests no contact from agencies or media sales.