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Change Communications Manager Jobs in Farringdon, Greater London

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Closing in 6 days
Friends of the Earth, England (Hybrid)
£97,905 per annum
Posted 1 week ago
BAUS (The British Association of Urological Surgeons), Greater London (Hybrid)
£80,000 - £85,000 per year
Posted 1 week ago
Closing in 4 days
Alzheimers Society, Remote
£48,209 - £53,565 Per Annum, Pro Rata
Posted 1 week ago
Harrow & Hillingdon Methodist Circuit, Ruislip (On-site)
£27,300 - £30,940 per year (pro rata for part-time)
Posted 2 weeks ago
Providence House Trust ( CIO), London (On-site)
£40,000 per year
Could you be our next Chief Executive? Help us make a real difference to the lives of children and young people in Battersea, south London
Posted 1 week ago
Battersea Dogs & Cats Home, Battersea (Hybrid)
£31,400 per year
Posted 2 weeks ago
Page 27 of 33
CR4, Mitcham (On-site)
SM4, Morden
From £28,000 per annum, dependent on experience, for accredited Advisers
Full-time or part-time (Full- and part-time positions)
Permanent
Job description

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £28,000 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Are you an experienced accredited Adviser?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

  • Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

  • Commit to ongoing training/development as requested by the charity

  • Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

  • Provide a clear plan of action and follow-up on actions relating to cases as appropriate

  • Identify and escalate serious problems, including safeguarding, appropriately

  • Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

  • Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

  • Ensure all client engagement and support is comprehensively and accurately recorded

  • Review your work, and monitor quality standards, as per the Citizens Advice quality framework

  • Ensure data protections regulations are adhered and office procedures followed

  • Work with your line manager and senior managers to develop and improve services, and your own standards.

 

Other Duties and Responsibilities

  • With wider charity team and other organisations, ensure clients are supported with related advice issues

  • Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

  • Assist and contribute to the charity’s communications, research and campaigns work

  • Maintain positive working relations with our stakeholders

  • Professionally represent Citizens Advice Merton and Lambeth

  • Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

  • All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

  • Generalist Adviser certificate (Citizens Advice or equivalent) - Essential

  • Experience of using client management databases (we use Casebook) – Essential

  • Fantastic communication skills - Essential

  • Ability to prioritise work, meet deadlines and manage caseload – Essential

  • IT competency and experience – Essential

  • Ability and willingness to work as a team – Essential

  • Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Posted by
Citizens Advice Merton and Lambeth View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 20 December 2024
Closing date: 06 January 2025 at 18:00
Tags: Advice / Information

The client requests no contact from agencies or media sales.