Change Communications Manager Jobs in Farringdon, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location:London or Edinburgh, or flexible for remote UK base
Position Status: Full Time Regular
Starting Salary Range: The starting salary range for this position is 44,320 GBP - based on local benchmarking and commensurate with professional experience.
Closing date: Please submit CV and cover letter at earliest convenience as applications will be reviewed on a rolling basis.
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About Mercy Corps
Mercy Corps is a leading global organisation powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. We are now looking for an experienced Digital Fundraising Officer to join us. The Fundraising team plays a key role in Mercy Corps, generating income and raising our profile. The team is based across our European offices in Edinburgh, Geneva, London and The Hague.
The Role
The Senior Individual Giving Officer will act as a source of fundraising expertise in the Direct Marketing and wider development team, as well as the global Development and Marketing teams. Lead on devising a digital strategy that will maximise supporter engagement and acquisition, and thus grow individual giving income, with the input of the Direct Marketing Manager
Mercy Corps Europe's fundraising team is in a growth phase and there are many opportunities to innovate. Creative freedom is very much encouraged and the diversity of the organisation's programmes makes our fundraising work truly varied. There is huge potential in this role to deliver initiatives that will have a significant impact in growing our donor base, including testing new ways of engaging with audiences, integrating marketing across new channels, expanding use of online advertising, SEO and AdWords, harnessing data to create more effective campaigns, engaging thought-leaders and influencers online, and investigating new innovative ways of reaching key audiences.
The ideal candidate will have experience of the latest trends in fundraising and will have both the creative and technical skills to deliver key elements of the direct marketing strategy. They will have demonstrable knowledge of the UK fundraising market, with experience of working across multiple online channels, including Facebook, Twitter and Instagram. Our stewardship programme is underpinned by our emails and so experience devising communications plans and writing for email is a must. Candidates should possess excellent communication skills, with the ability to thrive in a fast-paced, changing work environment.
Essential Job Responsibilities
Supporter development
●Lead on integrating online and offline fundraising, offering supporters a cross-platform experience
●Lead on innovating our digital offering - taking ideas from conception through to testing and beyond
●Work with the Individual Giving Officer to innovate our fundraising offerings and find new ways of acquiring supporters
●Ensure that Mercy Corps grows the number of engaged supporters and income across channels to meet targets
●Responsible for day-to-day implementation of digital campaigns and activity (including email, PPC, social, programmatic and display), to deliver against set targets
●With support from the rest of the team, develop and edit digital fundraising content suitable for target audiences, such as prospective online donors or re-engaging lapsed donors, ensuring consistency with Mercy Corps branding and style guidelines
●Review and analyse results of fundraising activities and make changes to future work based on this
●Regularly obtain feedback from the audiences that we are contacting to ensure that we are optimising the way we communicate
●Identify new platforms and channels, and keep abreast of current fundraising trends and comparator organisations to ensure that Mercy Corps in Europe is relevant with supporters
●Work alongside Fundraising Operations to inform campaigns, and with the Media and Communications team to ensure that fundraising integrates appropriately with media and communications strategy and activities.
●Manage Google Adwords account effectively to maximise engagements and income. Optimise balancing grants with paid account
●Become the charity knowledge lead on digital platforms such as Actionkit to upskill colleagues and support cross-team working
●Assist with internal training as required in regards to digital initiatives.
●In conjunction with the Direct Marketing Manager, responsible for ensuring that all fundraising activities are legal and adhere to industry best practice.
Supervisory Responsibility
The position has supervisory responsibility over interns and/or volunteers.
Accountability
Reports Directly To: Direct Marketing Manager
Works Directly With: Individual Giving Officer
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Qualifications and Transferable Skills
●At least five years of experience in a fundraising/marketing role, with proven experience in digital fundraising, including planning and delivering campaigns.
●Demonstrable knowledge of a range of digital fundraising channels.
●Experience of writing and editing engaging content for online donor audiences.
●Experience of setting digital KPIs and developing in-house digital fundraising capabilities.
●Proven ability to use analytics/metrics and user testing to inform and improve online campaigns.
●Ability to work to brand and style guidelines.
●Ideally prior experience of working with external digital agencies.
●A working knowledge of UK and European charity law and data protection.
●Some knowledge of Canva would be beneficial.
●Relevant professional certifications or equivalent experience.
Success Factors
●Detail-oriented multi-tasker, with excellent organisation skills.
●Strong process management skills.
●Excellent communication skills (both written and verbal).
●Able to build and maintain effective internal and external relationships.
●Able to cope with changing priorities, often at short notice, and work well under pressure.
●Proactive and solutions-based attitude.
●Cooperates and works well with colleagues to maximise opportunities and solve problems.
●High levels of motivation, professionalism and resilience.
●Skilled in anticipating and solving problems and communicating issues, involving others as needed.
●An exposure to and interest in international development is important, along with a demonstrable understanding of digital fundraising trends for international non-profits based in the UK.
Living Condition
The position is based in London, Edinburgh or remote and may require some national or international travel.
MCE team members represent the agency both during and outside work hours when deployed in a field posting or on a short term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
The client requests no contact from agencies or media sales.
The HR Officer will play a pivotal role in ensuring the smooth delivery of all people services at TASO, helping to make our organisation an outstanding place to work. This role supports projects, activities, and administration across the full employee life cycle at TASO—from attraction and recruitment to development and retention.
This newly created role reflects the ongoing growth of our organisation and offers the opportunity to make a real impact on our processes, systems, and culture. You will report to our Chief Operating Officer, who will work closely with you to identify needs, set strategic direction, shape policy, and serve as a first point of escalation for any complex issues.
The HR Officer role is an exceptional opportunity for the right candidate to achieve real impact in a growing organisation. Besides coordinating our HR projects and programmes, you will have a chance to work in a small and friendly team of people who are genuinely committed to the charity’s mission. Other benefits include:
Why work for TASO?
- Annual Holiday – 27 days per year, plus public/bank holidays and a day off for your birthday.
- Pension Scheme – TASO will contribute 8% to your pension.
- Flexible working – We are committed to flexible working where possible, with core hours of 10:00 – 16:00.
- Hybrid working – Currently, a two-day requirement to work from our London office.
- Team days – Regular team days in the office and team building days.
- Training and Development – Systematic performance reviews, personalised learning and development objectives and access to a training and development fund plus team training days.
- Volunteering – One day a year off to volunteer for an organisation of your choice.
- Wellbeing – Free Employee assistance programme which offers webinars, courses and counselling sessions. A yearly personal wellbeing budget.
- Sick Pay Scheme – 3 months full pay and 3 months half pay after probation has been passed.
- Staff Discounts – Discounts are available via Perks At Work from a wide range of retailers for shopping, dining, experiences, car maintenance, study, etc.
Initial terms and conditions of appointment
- £21,830 per annum (£36,383 FT equivalent)
- Location: Central London. This post will be hybrid with the expectation that the post holder will be in the office one day a week in addition to attending the monthly all staff day.
- Candidates must have the right to work in the UK.
- Permanent. Part-time (3 days a week / 21 hours per week). Can be worked flexibly (eg, in half days).
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
This role will be based in HMP Bronzefield and our South London Womens Hubs, leading the development and delivery of specialist domestic abuse/family & significant other support with women impacted by the criminal justice system.
Key Responsibility Areas
- Lead on developing an effective domestic abuse/family & significant others intervention for women impacted by the criminal justice system
- Develop effective relationships with key stakeholders to ensure a collaborative approach to addressing women’s needs
- Provide expert advice and support to colleagues, including Women in Prison’s influencing team
- Provide effective leadership to direct report/s, ensuring teams are managed and supported.
Duties and key responsibilities
Lead on developing an effective domestic abuse/family & significant others intervention for women impacted by the criminal justice system:
- Lead the Family and Significant Other strand of support to create an intervention that assesses clients’ domestic abuse needs, providing expert advice and support, and developing a support plan to address identified needs.
- Provide trauma-responsive approach, undertaking risk and needs assessments that reflect each individual's situation and support needs.
- Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised communities.
- Accurately document all client interaction on relevant databases, always working in line with Women in Prison’s case management policy, and data protection legislation.
- Support in the collation and production of reports, including ensuring that appropriate recording, monitoring and evaluation of work is completed to set deadlines.
- Completing DASH risk assessments and attending MARAC meetings where appropriate.
To develop effective relationships with key stakeholders to ensure a collaborative approach to addressing women’s needs:
- Work in partnership with key organisations, such as domestic abuse services, children’s services, housing departments, prison based teams, community organisations, to advocate for women’s needs around family and significant others.
- Take a collaborative multi-agency approach to supporting women, including representing and supporting women at multi-agency meetings.
- Contribute to strategic and operational meetings, such as performance review meetings with funders and partners.
To provide expert advice and support to colleagues, including Women in Prison’s influencing team
- Support the wider team to increase knowledge on DA legislation and pathways through providing support and advice, and training to internal colleagues.
- Support Women in Prison’s influencing work through actively contributing expertise into campaigns and ensuring that Women in Prison provides a platform for women’s voices.
- Contribute to development of new approaches and interventions that address underlying contributing factors to women’s offending and criminalisation.
Provide effective leadership to direct report/s, ensuring teams are managed and supported:
- Line manage direct report/s and ensure that all staff receive regular support, supervision and performance review, case management, training and development in line with WIP policies and procedures.
- Support the Link Worker with development of the programme.
- Ensure the Link Worker is linked in with wider South London Women’s Hub teams.
In line with legal requirements and the nature of our work, this role:
· Is restricted to women only as a genuine occupational requirement
· Requires the right to work in the UK
· Is subject to an Enhanced Barring DBS check.
· Is subject to HM Prison and Probation Service vetting (‘Enhanced Level 1’ or ‘Standard Plus’)
· Requires that the post holder is not automatically disqualified by (or can obtain a waiver from) the Charity Commission
We are happy to invest in developing the right person, so you are welcome to apply even if your professional experience does not fully meet the job description or person specification.
We particularly encourage applications from Black, Asian and minoritised women, and women who have personal experience of the criminal justice system.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
The income processing officer will take the lead in maintaining and optimising our fundraising income processes. This is a new role, which will be at the forefront of ensuring our income processes are efficient, comply with Gift Aid regulations, meet PCI compliance standards and contribute towards the best possible supporter experience.
The successful candidate will work collaboratively with teams across the charity, communicating with colleagues at all levels. They’ll build relationships with internal and external colleagues, including managing the relationship with our Gift Aid volunteers.
The role is perfect for someone with a passion for process management, who’ll thrive on ensuring that our income processes are running efficiently and compliantly.
About you
Our successful candidate will be a collaborative individual who enjoys building relationships with colleagues and external stakeholders, including volunteers.
Highly organised, proactive and calm under pressure, you’ll be able to prioritise and manage multiple tasks and projects simultaneously to deliver agreed outcomes.
You’ve excellent attention to detail and will be meticulous in monitoring processes to maintain compliance and ensure they’re working optimally.
Ideally you’ve a good working knowledge of HMRC’s Gift Aid regulations and PCI compliance, or experience of working with regulations of a similar complexity, but full training will be provided for the right candidate.
If you’re a collaborative, organised, proactive and detail-orientated individual with a passion for maintaining and developing processes, we’d love to hear from you.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. Occasional travel may also be required for the role.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9am on Monday 6 January 2025
Interview date: Tuesday 14 and Wednesday 15 January 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal Society for Public Health (RSPH) is the longest-established public health body in the world, with more than 6,500 members drawn from the public health community in the UK and across the globe.
As we move to the next phase of delivering our current strategy, this role - alongside the Head of Programmes Development and the Deputy Chief Executive - will be instrumental in building capabilities within our organisation and in facilitating future innovations.
Core functions of the role
- To develop and lead specific projects which support the RSPH objectives and strategy including supporting the development of future products or services.
- To undertake primary and secondary research for the development of RSPH’s projects/programmes.
- To coordinate data collection activities for evaluation and monitoring processes.
- Write up or contribute to the write up of research, evaluation, monitoring and delivery reports.
- Write up or contribute to the write up of briefs and other project documents for internal and external stakeholders.
- Monitor tender portals to identify potential funding opportunities for projects that align with RSPH’s strategic aims of the organisation and department.
- Liaise with departments across the organisation to gather evidence to complete bids or grant application documents.
- Draft bid and grant application documents.
- Support the up-to-date record keeping of project key information including the timely inputting of data in project databases and trackers.
Skills and knowledge requirements
Development of innovative work
- Creative and collaborative working: Ability to work with a wide range of people in the development and implementation of new ideas.
- Project coordination: Good coordination skills that can deliver projects from design through to implementation and evaluation.
- Adaptability: Capacity to experiment, learn from feedback, and adjust strategies in response to emerging insights.
Evaluation of public health initiatives
- Strong analytical skills: Capability to design, implement, and interpret public health evaluations using both qualitative and quantitative methodologies.
- Knowledge of evaluation frameworks: Familiarity with frameworks such as Logic Models, Theory of Change.
- Data analysis: Proficiency in analysing datasets to extract meaningful insights and inform public health interventions/innovations.
Research and report writing
- Research: Ability to employ a systematic approach to respond to knowledge gap questions in relation to our projects.
- Report development: Ability to present findings clearly and concisely to diverse audiences, including decision makers, stakeholders, colleagues, and laypeople.
- Writing proficiency: Ability to write professional reports, briefs, and funding proposals.
- Attention to detail: Accuracy in searching data/information and in documenting methodologies, findings, and recommendations.
Behaviours
- Collaboration: A strong team player with the ability to build and maintain productive relationships with stakeholders and colleagues.
- User-centred: Good understanding of the needs of people benefiting from the interventions
- Curiosity: A passion for learning, development, exploring new methods, and staying up to date with developments in public health and innovation.
- Resilience: Ability to manage multiple priorities and maintain focus in a dynamic, fast-paced environment.
Educational and Experience Requirements:
- A degree in Social Research, Social Sciences, public health or a related field (Essential).
- Experience with qualitative data tools (e.g., NVivo, MAXQDA) and statistical analysis software (e.g., SPSS, R, Stata) (Essential).
- Proficiency in the Microsoft suite of applications i.e. Word, Excel, Outlook etc (Essential).
- Experience in the evaluation of public health interventions, projects or programmes (Desirable)
In return we offer
- 25 days annual leave
- Agile working structure
- Pension contributions
- BUPA Cash plan
- Cycle to Work Scheme
- Membership of the Royal Society for Public Health
- Access to public health knowledge and skills training courses and qualifications
- Organisational commitment to supporting the health and wellbeing of our employees
- Welcoming and friendly team of colleagues, and an active Health Champions programme
RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.
RSPH operates an agile working policy with some attendance at our London office according to business need.
Please do let us know if you require any adjustment to allow you to participate in this recruitment process.
Please note that we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
£37,938 - £40,476 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Permanent, Full Time
37 hours per week, 52 weeks per year
Starting from February 2025 or negotiable
Location: Hybrid - remote working 2 days and office based 3 days at 1 Edcity Walk, Edcity, London W12 7TF
Do you want to make a real difference in education?
We are Lift Schools, a network of schools with a clear mission: to provide an excellent education to every child - in every classroom, every day. We are looking for an enthusiastic and experienced Regional HR Advisor to join our team and help us achieve this.
You’ll be someone who can:
- Provide proactive and customer-focused HR advisory support to our academies in the London and South region
- Lead on HR casework including disciplinary, grievance, performance management and absence management.
Build strong relationships with school leaders and colleagues - Offer expert advice and guidance on employment legislation, best practice, and Lift Schools’ policies
- Analyse HR data and contribute to reports for the regional team and school leaders
- Contribute to a busy team, supporting the continuous improvement of HR processes and systems
You’ll be someone who has:
- Significant, proven HR advisory experience
- A CIPD qualification or equivalent experience
- Excellent communication and interpersonal skills
- The ability to work independently and as part of a team
- A passion for education and a commitment to our vision and values
If you are a highly motivated HR professional who is looking for a challenging and rewarding role, we encourage you to apply.
Closing date : 12th January 2025
Interviews : week commencing 20th January 2025
Who is Lift Schools?
We’re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they’ve ever had.
We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.
We offer you:
- Comprehensive training: Access a wide range of developmental training to boost your career.
- Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
- Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.
We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.
Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.
We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
An excellent education for every child, in every classroom, everyday.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Hospital Carer Support Worker to join our team in Waltham Forest.
As a Hospital Carer Support Worker, you will be part of our Waltham Forest community team, helping to improve the lives of carers through your work. This role is part of a North East London (NEL)-wide project to better identify and support carers within and beyond acute settings funded as part of the Accelerating Reform Fund (ARF). This role will include, improving the recognition and identification of carers within the Hospital setting (Whipps Cross Hospital). Providing information advice and guidance to carers and effectively linking carers to ongoing support to increase ‘successful’ Hospital Discharges for their ‘cared for’.
To be successful in this role you will have excellent interpersonal skills and proven ability to develop effective working relationships with a range of individuals, organisations, partners, and funders particularly those within a hospital setting. You will need to be a resilient, highly professional and empathetic person who is able to work flexibly. You will be at the forefront of this new project, able to raise issues effectively and work alongside project evaluators to identify ‘what works’ to contribute to the wider NCL project development. This is a fantastic opportunity for someone who is excited about creating real change in carer’s support.
This role is based at Whipps Cross Hospital with occasional travel to our Waltham Forest office for team meetings. So being commutable to this hospital and our office is desirable. There will be opportunities to work from home when appropriate.
In return, you will benefit from working for a charity that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.
Closing Date: 05/01/2025
Interview Date: 06/01/2025 - 17/01/2025
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
Our new three-year strategy will enable us to grow our work to reach and support significantly more carers delivering innovative programmes of support
The client requests no contact from agencies or media sales.
Grants and SPF Administrator
Salary £27,000 - £28,080 per annum ( subject to skills and experience)
Hours of work 37.5 hours a week over five days
Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days a week.
The grants and spf administrator will report to the grants manager.
Job Purpose
This is a varied role supporting the team by providing administrative support.
The role sits within the grants team and a significant part of the role involves working closely with the charity’s finance team processing payment claims from grants and special purpose funds (SPFs). This will involve daily use of the charity’s financ system ‘Access’ for data entry, coding of invoices and first line approvals for expenditure. No previous knowledge of Access is needed, (you will be trained on the system). You will be the first point of contact for the RFL and University College London (UCL) colleagues that are making the submissions for the claims.
You will provide grants management admin support which will include liaising with applicants on the status of their applications and admin support at the panel review meeting. Your role will include day-to-day administrative tasks relating to grant management and processing.
The broad remit of this role offers an exciting opportunity to sit within the grants team and see the difference the funding from our generous donors can make to staff and patients.
Objectives
- Process payment claims from grants and SPFs being the first point of contact for the RFL and UCL colleagues that are making submissions for the claims
- Support the monitoring of SPFs, providing spend and balance statements to signatories of each fund
- Process grant applications and keep applicants up to date on the state of their application; logging new grant applications on the grant log, Identifying any missing information or paperwork
- Manage the SPF and grants email inboxes providing a timely response to enquiries
- To provide data/information required for reporting and meeting papers.
- General administration to support the smooth running of the grants and SPF directorate
Key Relationships
- Finance and Fundraising teams
- Grant holders and SPF signatories (RFL and UCL staff)
RFL and UCL finance offices
Person Specification
Qualifications
· CSE/GCSE in Maths and English or equivalent (Essential)
· Educated to A level or equivalent (Essential)
· Educated to degree level (Desirable)
Experience
· The ability to act on your own initiative and provide recommendations (Essential)
· Collaborative working in a team (Essential)
· Engaging with a wide range of stakeholders (Essential)
· Customer service experience (Essential)
· Experience of using a data base for information management and processing (Desirable)
· Experience of processing invoices and receipts (Desirable)
· Working with administrative systems and processes (Desirable)
· Experience of providing administrative support for committee and team meetings (Desirable)
· An understanding of grant management (Desirable)
· Experience of working in the charity sector (Desirable)
Skills & Knowledge
· Excellent attention to detail (Essential)
· Strong IT skills, notably MS Office (Essential)
· Prioritise and manage own workload (Essential)
· Problem solving (Essential)
· To be self-confident and willing to take responsibility (Essential)
· Knowledge of the general requirements for providing supporting documentation as evidence of expenditure (Desirable)
· Use of finance systems (Desirable)
Communication
· Excellent communication skills both verbally and written (Essential)
· Excellent interpersonal skills with the ability to establish good working relationships with RFL and UCL staff, internal and external stakeholders (Essential)
· The ability to: empathise and support staff positively and build supportive and trusting relationships.
Other Requirements – We expect you to: -
· Take time for personal development, contributing learning and ideas to the wider team.
· To work to tight deadlines and deliver results
· To have a positive professional work attitude
· Be highly motivated and able to take the initiative
· Have a strong affinity with the NHS and philanthropic values
· Support your team and your other colleagues
· Attend meetings and training as required
· Be flexible and respond to the needs of the charity
· Attend supervision on a regular basis with the line manager
· To treat everyone equally, regardless of sex, age, disability, gender reassignment, race,
ethnicity, religion or belief, sexual orientation, or any other protected characteristic
· Read and adhere to the charity policies, including the dress code, and all relevant
legislation and ensure that any team members who report to you do the same
· Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy, and respect.
· To undertake any additional relevant duties as required
This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.
Grants Department:
- Works strategically with the RFL to align funding with objectives and priority areas. The department allocates grant funding to RFL and UCL through its grant programmes. Furthermore, we oversee expenditure from SPFs (designated pots of money given for a specific purpose)
- Is responsible for overseeing the charity’s grant funding programmes and SPFs ensuring they adhere to high governance standards, monitoring the progress and impact of the projects we fund.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
Benefits:
Core benefits
· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
· Expert financial advice from our financial partner, the London Credit Union
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Fortnightly guided meditation
· Free massage therapy from our complementary therapy team
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Thursday 2 January 2025,12 noon.
Interview date: Tuesday 14 January 2025
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy and Research Officer
Would you like to work in a dynamic forward-looking organisation as the Policy and Research Officer, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?
Position: Policy and Research Officer
Location: Hybrid/London (in the office at least once per month on average)
Contract: Permanent
Hours: Full and part time hours considered
Salary: £33,824 per annum (FTE) (pro rata for part time hours)
Closing Date: Monday 20th January 2025
Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.
About the Role
We are looking for a Policy and Research Officer who is passionate about mental health service provision in the UK, to join a vibrant and thriving team, working to build the psychotherapeutic evidence base in support of the public interest and the charitable objectives. This is a particularly exciting time to join as we have just launched our three-year strategy.
You will be pivotal in developing and implementing the research and policy strategy, including campaigning to national policymakers to drive positive change in the mental health arena. To help to support and promote the research work of psychotherapists and psychotherapeutic counsellors.
Key responsibilities include:
• To assist the policy and research manager and wider campaigns team in their ongoing national policy and campaigning work, such as raising awareness of psychotherapy and improving access to psychotherapy.
• Supporting all aspects of policy, campaigning and public affairs work – including MP engagement, campaign design and administration.
• Leading on the devolved policy engagement work in Scotland, Wales and Northern Ireland.
• Building relationships with stakeholders within parliament, public bodies, higher education institutions and the wider mental health sector.
• Contribute to work to lobby Government, NHS England, local commissioners and other decision makers and stakeholders.
• Undertake desk-based research to support policy objectives, such as literature reviews and scoping research.
• To support appropriate research projects, including collecting and analysing survey data.
• Provide administrative support to the organisation’s research committees.
• To assist in the organisation’s advocacy work on behalf of members and services.
• Produce written briefings, publications and other materials that communicate complex messages clearly and effectively to different audiences.
• To provide policy and research input to support the delivery of the organisation’s strategy.
About You
This is a role for an individual who is open to new ideas, who is motivational and pragmatic. You will enjoy the opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. There’ll be scope for professional development as well as personal reward in working with autonomy in a small team and for an important charity. In short, it is an opportunity to make a real difference.
You will need to have the following skills and experience:
• A good working understanding of policymaking, public affairs and campaigning.
• An understanding of parliamentary procedures and how to influence the political and policy making process.
• Ability to understand and analyse information including research reports and legislation.
• Experience of conducting research in an academic context.
• Excellent written communication skills, with the ability to write for a range of non-academic and academic audiences.
• Ability to engage and build positive relationships, including with colleagues from other organisations across the sector, and with higher profile stakeholders such as MPs and policy makers.
• Excellent ability to plan and prioritise multiple projects to meet agreed deadlines and targets, and ability to respond to tight deadlines and changing circumstances.
About the Organisation
The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.
You may have experience in areas such as: Policy Assistant, Research Assistant, Policy Officer, Research Officer, Policy Lead, Research Lead, Policy Analyst, Research Analyst, Public Affairs Officer, Public Affairs Lead, Communications Officer, Communications Lead, Communications Analyst, Engagement Officer, Engagement Lead.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Bromley Experts by Experience is a local Deaf and Disabled People’s Organisation, run by and for Deaf and Disabled people and carers in Bromley and neighbouring Boroughs.
We have a vision of a world where Disabled people are able to live their lives independently, in the way they choose, participating fully in society and enjoying equity and respect for diversity.
Our mission is to enable Deaf and Disabled people and carers in Bromley and neighbouring Boroughs to fully understand our rights, develop collective pride and build skills and experience in self-advocacy and strong civic participation. We believe this will allow Disabled people to lead in challenging discrimination in Bromley and beyond, breaking down barriers to independence, choice and equity.
Our aims are:
- To support Disabled people to get our voices heard and to influence change locally.
- To campaign for an inclusive and accessible society.
- To support, develop and celebrate Disabled people’s skills and leadership.
The majority of the hours will be supporting volunteers in our office in Anerley, in addition to attending face to face meetings and events in Bromley Borough and occasionally in London.
Annual leave: 5.6 weeks per year including bank holidays, pro rata
Pension: Statutory opt in rules applied to all our jobs
How to apply:
Please complete an application form in written or video format. Please include a supporting statement that gives examples of how you meet each criteria in the person specification, your contact details, your work and education history, details of two references and how you learnt about the vacancy.
Closing date for applications is 11:59pm on Sunday 19th January 2025.
Shortlisted candidates will be invited to lead a 20 minute ‘getting to know you’ session with our volunteers at our Anerley office on Thursday 30th January 2025.
Successful candidates will then be invited to an online interview on Monday 3rd February 2025.
What you will do:
- Proactively look for opportunities to recruit volunteers with lived experience, by promoting our volunteering opportunities across the borough, supporting stalls at community events and contributing articles celebrating volunteer achievements in our monthly newsletter and on our social media.
- Respond promptly to enquiries about volunteering, engage with individuals to encourage them to volunteer and interview potential volunteers to identify their strengths, interests, development and support needs.
- Support volunteers to successfully undertake a programme of induction training, agree ongoing task plans for each volunteer to monitor progress, carry out regular one to one meetings with volunteers and provide support for volunteers to deliver specific tasks and projects.
- Co-ordinate regular volunteer team meetings, review volunteer management policies and procedures, take a lead on initiatives such as volunteers week events and volunteer fayres and keep up-to-date records about volunteers and individual progress.
This job is for you if:
- You have personal lived experience of being Deaf, Disabled and/or a carer.
- You have interpersonal skills to communicate and build rapport with people from a diverse range of cultural, professional and personal backgrounds.
- You have networking skills to build links with stakeholders in Bromley Borough.
- You have excellent people skills, with experience of motivating others and empowering them to overcome barriers to reach their potential.
- You can problem-solve, meet targets and plan and prioritise your workload.
- You are able to cope with limited resources, seize opportunities and think creatively.
The client requests no contact from agencies or media sales.
A rare opportunity for an ambitious and driven Fundraising Lead to join a well respected and impactful human rights organisation to drive growth and challenge abuse in immigration detention.
3 days a week, £40,000 p/a pro-rata, hybrid and flexible working possibilities. Office in Finsbury Park, London.
Medical Justice particularly welcomes applications from people with lived experience – see the Application Pack.
We are looking for an outstanding Fundraising Lead to play a key role in developing and implementing our first formal fundraising strategy. You will be helping to develop our team of passionate and determined staff and volunteers committed to defending the medical and legal rights of our vulnerable detained clients. Your fundraising will enable Medical Justice to grow to the next level and together we will be changing the fate of even more people’s lives.
Job Purpose: Develop and implement a funding plan that will resource Medical Justice’s ambitious strategy, building partnerships with funders, increasing and diversifying funding streams.
Salary: £40,000 per annum pro rata, with an annual increase of £500 each year for 5 years and 5% pension contribution
Reports to: The Director
Working hours: 3 days a week – flexible working pattern possible
Based: The job is based at the Medical Justice office in Finsbury Park, London. You can work at home and should come in the office for 5 days a month, preferably including Tuesdays.
Length of contract: Permanent. The probation period is 6 months.
Annual Leave: 28 days pro rata per annum (including 4 days associated with bank holidays which may be decided on by your manager, usually associated with the office closure during Christmas and New Year) plus bank holidays.
Benefits: Includes ; enhanced parental leave and sick pay, one-to-one counselling sessions and group supervision sessions with a psychologist, ‘cycle to work scheme’, and staff lunch on Tuesdays.
Timeline: The closing date for applications is midnight January 26th 2025. Shortlisting for interviews is planned for 31st January 2025 with interviews the following week at the Medical Justice office. Interviewing will include a written and verbal exercise. Medical Justice pays for travel expenses to and from the interview.
To apply: Please read the Application Pack which includes the Job Description and complete the included application form.
We look forward to receiving your application !
The client requests no contact from agencies or media sales.
Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible.
An exciting opportunity has arisen to join us as a Head of Finance to lead our Finance Team and to act as part of the Senior Management Team.
The successful candidate will be responsible for the integrity of the organisation’s financial data and security, and ensure the provision of consistent, robust and accurate financial reporting to the organisation on a timely basis. They will lead the preparation of the annual accounts and will be the primary liaison point with the external auditors. They will maintain consistent financial controls, high standards of delivery service and regulatory compliance across the finance function.
Job Purpose:
· To provide strategic financial support to the CEO and senior leadership team
· Ensure a robust financial control environment
· Accurate, timely and insightful reporting to charity leadership and Trustees
Principal Accountabilities:
1. Accountable for all aspects of the finances for the charity, including VAT returns, payroll, gift aid, and the administration of investments and pension arrangements, in line with standard guidelines.
2. Act as strategic financial partner to the CEO ensuring strategy is grounded in robust financial planning. Build, monitor, review and evaluate all budgets, with the Chief Executive and Senior Managers as appropriate.
3. Provide the Chief Executive, Treasurer, and other Trustees with timely and insightful monthly reports, such as: income and expenditure, cashflow, investment etc.
4. Prepare for, and present at, the quarterly Finance and Investment Committee meeting
5. Work with the Treasurer and Chief Executive to manage the annual programme for the Finance and Investment Committee.
6. Carry out periodic and ad hoc finance risk assessments and risk testing, advising the Chief Executive on the extent of the risk and remedial action necessary.
7. Manage all arrangements associated with the annual audit of accounts.
8. Ensure that appropriate financial controls are in place, that they work, and that they are monitored effectively and reviewed regularly.
9. Identify where cost savings can be made without detriment to services.
10. Work with the Treasurer and Trustees to assist them in making decisions on investments.
11. Line manage the Finance Officer and Finance Assistant to ensure objectives are met and that the finance function runs smoothly. Succession plan to ensure the team remains fully staffed.
12. Provide business partnering collaboration and support to each Head of Department.
13. Work as part of the Senior Management Team (SMT) to lead the day-to-day running of the charity.
Work Context:
The role of Head of Finance is crucial to the continued success of the charity, and the support we provide to children and adults in Surrey who are Deaf, hard of hearing, blind, partially sighted and deafblind. Early warnings, and long-term predictions of financial problems are essential to the annual planning of activities.
This role involves the post holder having detailed knowledge of daily accounting, as well as the ability of the incumbent to be able to describe financial matters to trustees and staff who may not be financially trained, along with the ability to take a more strategic outlook and to work with other Senior Managers. Careful briefing is needed to help Senior Managers to manage their budget effectively, and to enable Trustees to understand the monthly dashboard and end of year accounts. The post-holder is personally responsible for identifying financial risks to the Chief Executive and Treasurer, along with suggested mitigations that they have identified. The Head of Finance is responsible for making all the necessary arrangements for the Annual Audit of Accounts with the chosen auditors.
The charity constantly needs to reassess priorities in line with a changing funding environment and the needs identified by the people we support. In order to successfully manage these pressures, there is a need for all staff to be flexible and work wherever their core skills are needed most. No one will be asked to carry out work for which they are not properly trained. As a member of the Senior Management Team you may be asked to use your skills to manage such situations and transfer your own experience partially or completely, depending on the situation. As a member of the Senior Management Team, you will be responsible in your contributions to the effective management of all aspects of the operation of the charity and our services.
Competencies Required:
Strategic/Operational Management
Establishing the clear long-term financial direction of the charity, to contribute to the work of the Business Plan, taking into account the complexity and interdependence of the environment and the organisation itself. Reviewing the financial effectiveness of each element of the charity.
Inspiration
Valuing and supporting others and motivating them towards the pursuit of a common goal.
Making Things Happen
Establishing plans and organising and prioritising the activities of self and others to ensure that the intended results are achieved on time and within available resources. Demonstrating a consultative and constructive approach to problem solving and being flexible and responsive to issues as they arise. Being able to liaise effectively between services in a proactive and constructive way.
Communication
Taking responsibility for briefing others. Relating to individuals across all levels (in their own terms) and helping them to understand the intricacies of financial control. Listening actively, demonstrating understanding of communications they receive and responding to them appropriately. Taking responsibility for the clarity and understanding of financial information by non-financial staff.
Developing Others
Sharing their knowledge and skills with others, where possible. Supporting others in their development and contributing positively to the development of the work of each department and team.
Managing/Embracing Change
Identifying where change is needed and conveying this information to the right people in a sensitive and supportive manner. Seeking ways to continuously improve financial performance. Suggesting ways where improvements in service could be made.
Personal Impact
Making a positive impression on people as a consequence of their personal style, strengths, enthusiasm and credibility. Acting with integrity and in line with the principles of equal opportunities. Striving to develop the competencies that the organisation needs. Respecting the opinion and expertise of others.
Customer Focus
Putting the organisation at the forefront of everything they do. Building good professional relationships with service users. Taking the greatest care to understand the services that are delivered and the financial consequences of poor financial management. Ensuring that all information is readily available and that their needs are respected and satisfied. Respond positively to customer feedback.
Use of IT
Using relevant technology, particularly software, proactively and effectively to do their job and support the organisation. Being cognizant of cybersecurity and fraud risks and how these contribute to financial risks, with the ability to help to identify mitigations to key risks.
Skills and Experience:
Experience
Either, experience of working in a charity environment within the last two years, or commercial experience that has involved ‘hands on’ work in all areas needed by the charity. Demonstrable experience of being able to support at a strategic financial level to help shape the agenda and be hands on is essential
Qualifications
ACCA, CIMA, ACA or CIPFA or similar qualification is required.
Skills
Able to provide both strategic and hands-on financial support whenever necessary.
Working knowledge and experience of SAGE or similar accounting systems.
Experience and competence in using Microsoft 365 and a range of other software and applications.
Developed understanding of financial risk management, including the interaction between cybersecurity and fraud risks and controls and financial risks.
Physical Requirements/Effort: Ability to carry out an office-based role.
Working Environment: Office based (some flexibility for hybrid for an exceptional candidate)
Dimensions:
Staff: Two part time staff
Financial: Turnover approx. £3M per annum
Statistics: N/A
We can offer you:
- A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)
- Private medical insurance
- Investment in your development
- Access to an Employee Assistance and Rewards Programme
- Pension contributions 6% matched with the Pensions Trust
- Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses
- Wide range of training opportunities suitable for your role
- A growing range of other staff benefits
An Enhanced Disclosure and Barring Service will be required which we can arrange.
We are here for anyone affected by dementia to help them navigate some of the hardest and most frightening times of their lives.
We are advisors, supporters, fundraisers, researchers, influencers, communicators, technical specialist and so much more. We are volunteers, we are employees, and together we are here to make a difference to the lives of people living with dementia and their carers.
Strategic evidence are our in-house experts in dementia data, economics, care and clinical research evidence. If you are passionate about using evidence for good – this role is for you!
We are accountable and responsible for gathering, analysing, contributing and mobilising evidence and insight to strengthen the case for dementia across the UK - bringing this to bear to our people in Alzheimer’s Society and the dementia system locally and nationally.
We are evidence and data driven, factual and solution focused. Our strategic evidence base will ensure that the Society’s decisions and interpretation of dementia and the system is based on the highest quality of dementia evidence and will:
- Demonstrate the scale of dementia in the UK
- Demonstrate the impact of dementia on the system and those affected by the disease
- Underpin the response of Alzheimer’s Society and the wider system to the big challenges dementia poses
As Dementia Data and Intelligence Lead, you have a new and exciting opportunity to lead how we evolve our ability to use health related dementia data in the development and curation of our strategic evidence base. You will play a significant role in our mission to make dementia the priority it needs to be.
You will work alongside a Health Economics Lead and Strategic Evidence Manager and line manage a Dementia Data Analyst. Together, you will provide expertise on evidence, data and insight in the context of dementia, ensuring that the Society’s decisions and interpretation of dementia and the system is based on the highest quality of dementia evidence.
You will also be part of an even larger Evidence, Policy & Influencing (EP&I) function which is laser-focused on ending the devastation of dementia through changing policy. You will also be an integral part of the part of EP&I Management Team. Integration and teamwork are everything in this role – with colleagues internally and with the system externally.
You will:
- Hold responsibility for providing leadership and in house expertise on health-related dementia data, helping us to develop and curate our strategic evidence base, with minimal supervision, reflecting your high-level responsibilities.
- Identify, track and analyse datasets specifically related to dementia, but also across the wider health and social care landscape and from a range of sources.
- Be an expert in building intelligence within a health or social environment, providing leadership on complex assignments and projects, and providing technical guidance to others in resolving complex issues related to dementia data.
- Make our strategic evidence base everyone’s business – to our people, and key players in the dementia system.
- Inspire and motivate people towards shared objectives and goals, encouraging an environment where people can be themselves and safely share their opinion and be able to listen and support others.
About you
You are passionate about making a difference for people affected by dementia and understand the vital role credible and robust evidence can play in making this happen.
You are:
- Experienced in using health related data developing to inform internal and external decision making and achieve results, with the ability to lead and manage data projects simultaneously using project management approaches
- Advanced in interpreting statistical analysis and data visualisation, with the ability to tailor the communication of insight from data to different audiences
- Confident in navigating the health, care, economics and system analysis research environment and can work with a range of researchers, think tanks and other suppliers to gather and generate credible evidence
- An opportunity spotter, able to work independently and collaboratively across internal and external boundaries to ensure our evidence is maximised to inform decisions and solutions that address the biggest challenges facing dementia across the UK
- Confident to hold others to account to ensure decisions and interpretation of dementia and the system are based on the highest quality of dementia evidence.
- Curious and constantly questioning the status quo
- Flexible, creative, and committed to continuous improvement
- Appreciate the complexities that come with working in a large and fast-moving organisation and are eager and able to work at pace in a complex environment, prioritising tasks and managing your time effectively to get the job done.
For this application, we strongly recommend including a supporting statement letting us know you are motivated for this role.
If in doubt, please contact the Talent Acquisition Team for further support.
Salary: Clinical Band 7 £54,320 - £60,981 per annum inclusive
Contract Type: Fixed Term for 18 months
Hours of work: 37.5 per week
About the job role
We have an exciting opportunity for a Business Analyst in our Information team at St Joseph’s Hospice.
We are seeking a skilled Business Analyst to lead the analysis, design, and implementation of business solutions, specifically for the migration of clinical systems from our legacy platform to a modern cloud-based solution.
This role involves working closely with stakeholders from various clinical departments, IT teams, vendors, and external partners to ensure the successful delivery of the migration project.
About you
You will need:
- Conduct business analysis and requirements gathering to support the design of our next clinical system.
- Facilitate workshops, interviews, and surveys with stakeholders to elicit and validate business needs.
- Degree educated, preferably in an Information or IT-related subject.
- Advanced skills in Excel for reporting and business cases.
- Formal project management qualification.
- Proven experience in a Business Analyst position.
Where you’ll work?
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.
We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For further information and to apply, please visit our website via the apply button.
Closing date: 19 January 2025
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £28,000 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Monday 6th January 2025
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to ongoing training/development as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.
The deadline for applications is 6pm, Monday 6th January 2025
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.