Caseworker Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Highway House is a charity that has been providing all year round shelter and support services to the homeless for the past 15 years. Our work with the homeless has evolved an adapted from 2009 to date to offer the support most needed at any given time. Highway House received the Faith Recognition Award for providing specialist services by Her Majesty’s Lieutenant at the Royal College of Medicine in November 2017. We have received the best shelter of the year award 2019-2020 and 2020-2021 by the London Prestige Awards.
Summary of role
This post is responsible for ensuring that guests who attend Highway House are in the first instance made welcome. The primary role will be to engage those guests that attend the day centre and guests that are resident in the shelter’s accommodation in developing a pathway of support for them and help them move to the maximum independence they are capable of. Providing baseline and continuing monitoring of their progress will be required, as will working closely with the project manager.
Job Description
· Be responsible for receiving guests 2 days a week at the day centre
· Initial recording of guests details in database system
· Work with guests to identify their needs
· Research and engage appropriate support for guests
· Develop links with health and welfare agencies to benefit guests
· Support the physical and mental wellbeing of guests
· Visit guests placed in the shelter’s accommodation 1 day a week (4 hours) to do support work with guests.
· Supervise and inspect state of property and run room checks on weekly visit to the shelter’s accommodation.
- Ensure effective collection of monitoring information, consultation and feedback
- Report regularly to the project manager as and when required board of trustees upon the progress of the project against stated outcomes
- Agree with Manager any actions regarding outcomes
- Ensure all safeguarding issues are dealt with effectively as detailed within our policy
· Work with, support, and build the understanding of volunteers
· Training volunteers in support work
· Agree and maintain work plans with Project Manager
· Work with project Manager to engage partners and develop new opportunities
· Contribute to review of activities so they are based upon need
· Ensure the information is processed in database system to provide monitoring and evaluation reports
· Any other duties deemed necessary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Caseworker (Kent & Sussex)
Job Role:
The Forces Employment Charity (FEC) delivers a specialist programme, OP Nova, to support veterans in the justice system who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. FEC is seeking a dedicated and highly motivated Caseworker - Op Nova in Kent & Sussex to join our team.
Reporting to Op NOVA Regional Manager. The successful candidate will have experience in managing and supporting a caseload of vulnerable veterans in your allocated region. A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training, and adult education opportunities.
This position is full-time, 35 hours per week with a salary of £29,000 per annum. This role is peripatetic in nature. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.
Principal Responsibilities:
- Contact all clients within 48 hours of allocation
- Undertake needs assessments and develop support plan within 5 days of allocation
- Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
- Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
- Work with and empower client to engage with the support plan and goals agreed during their needs assessment
- Produce written report when requested highlighting support given to client and level of engagement
- Work as part of a team, together with Justice staff and partner organisations providing specialist support to your client
- Support the regional manager and national manager to create and maintain strong working relationships with referring organisations in the Op Nova Area, including the Police and NHS Liaison, Diversion and Probation Service.
- To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
- Work to identify and engage veterans with the service
- Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual
- Work with each client to identify future goals for employment, volunteering and or training
- Liaise with other FEC Employment Advisors to provide employment support
- Ensure that all activity is recorded on Salesforce case management system (CMS)
- Deliver any further activities reasonably required by your Regional Manager and the National Manager
- Produce Incident reports without delay as per the Work Instructions on Incident reporting
PERSON SPECIFICATION
Essential Competencies:
- Highly motivated and independent, capable of working remotely across a wide geographical area.
- Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system
- Ability to collaborate effectively with internal and external stakeholders.
- Highly organised with strong IT skills and experience of using Case Management Systems, Microsoft packages and outlook
- Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
- Excellent team player who will contribute to a diverse and dedicated team.
- Driving licence and use of own car.
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
- Experience of soft skills: Public speaking, presentations, relationship building, and time management
- Strong communicator
Desirable Competencies:
- NVQ Level 4 Information, Advice and Guidance
- Experience of using Outcomes Star
- Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained
- A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
- Experience of serving in the Armed Forces
Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 13 January 2024.
Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Face to face delivery - pan-London; agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £33,545
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them, but for everyone.
Who you are
You are committed and resilient, with the expertise and knowledge to work alongside Young Londoners who have engaged in concerning and harmful sexual behaviour and are able to develop the service to meet required needs. Within your role as an Expert Development and Delivery caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.
What the role involves
In this role, you will work alongside children and young people who have been exposed to or have engaged in harmful sexual behaviour. Within your role as an Expert Development and Delivery caseworker, you will provide one to one support to young Londoners, as well as develop the service with a focus on making it accessible and meet the needs of girls and young women and young Londoners who are neurodiverse. You will also be required to share your knowledge and expertise with colleagues. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
What we offer
Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:
- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4-day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year, plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.
Sound good? Here’s how to apply
To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process, which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found, no further applications will be considered.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process, at either application or interview or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Description.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
East London Students' Union is a progressive charity that supports around 24,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.
Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices were fully refurbished last year. We're currently refurbishing our common rooms and reception area. Earlier this year in Stratford, we launched an excellent new space with sitting around areas, reception, performance rooms and meetings room.
We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed.
If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.
You’ll provide impartial advice to students on academic matters, and represent and support students in meetings and panels in more complex cases. You’ll use your experience to help us do more preventive work to help our students to take action on their own behalf. You’ll have excellent attention-to-detail and maintain accurate and comprehensive casework notes.
This is a maternity cover position for approximately one year from late February 2025. Exact dates are negotiable.
Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. Within Newham, where we are based, over 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.
The client requests no contact from agencies or media sales.
About Us
Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.
About the role
The Casework Service main aim is to ensure that survivors and families have access to the benefits and support they are entitled to. This means working directly with local authorities and statutory organisations, or signposting to relevant partners.
Through our Better Together project at the Royal London Hospital and Queens Hospital Romford we offer early intervention inside the hospital, so that brain injury survivors and their family can access information, emotional support and assistance.
As a Caseworker you will be working closely with people with acquired brain injuries through our Better Together project, in support groups and in one-to-one casework appointments. You will be providing advice, advocacy, support and signposting.
Principle duties and responsibilities
1. Support people with lived experience of brain injury, families and carers through Casework projects and support groups. This could be in accessing the right benefits, housing issues or gaining the right care moving forward.
2. Take part in our Better Together project at the Royal London Hospital and Queens Hospital Romford. We visit each hospital weekly.
3. Make appropriate referrals to Headway East London services, and other relevant professionals/services.
4. Contribute to events for professionals engaged in working with people with lived experience of brain injury, highlighting the needs of our members and the work we do.
5. Help run our Saturday Social (once a month) which provides a safe setting for members to be part of a community space.
6. Monitor and document on all work undertaken and update our database constantly and efficiently.
Key Relationships - Internal and External
- Operational Staff – Headway East London
- Members/clients families and carers
- External Partners including health and social care providers, litigation professionals and case managers, educational settings and students
Other
- Apply the Headway East London values and behaviours to every aspect of the role at all times.
- Protect and enhance the interests and reputation of Headway East London internally and externally.
- Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Da'aro Youth Project is looking for an experienced caseworker to join our small team based in Streatham Hill, London. The successful candidate will work alongside young refugees, asylum seekers and other young migrants who are at risk or in crisis to ensure that they can access their statutory rights and make progress in their personal development so that they can achieve their full potential. You will join our Casework Service which provides holistic casework, advice and practical support to young people aged 14 to 25 years, working closely with statutory and voluntary organisations to ensure that the immediate and longer-term needs of young people are met.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
You are committed, resilient with the expertise and knowledge to work alongside the families and carers of Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.
What the role involves
Within the role as a Specialist Family Caseworker, you will provide support to parents and carers to help them gain greater understanding of the challenges young Londoners and their families often face and work alongside them to secure the safety and positive outcomes they want for their children and family.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here, we need a diverse range of perspectives, experience, and knowledge.
What we offer
Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:
- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.
Sound good? Here’s how to apply
To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RESTART Lives is a small London homelessness charity supporting homeless people to break the cycle of homelessness and move towards independent living, feeling more empowered, confident and resilient. We focus in particular on supporting our clients to take steps towards self-sufficiency via finding employment.
The Caseworker will work with guests one on one (taking on cases) and in group settings. This person will co-ordinate the ways in which we support our clients, be that by referring them into our own programmes, referring them to other services, or working with them more concertedly on a one to one basis. They may support clients by attending appointments with them, assisting them in form filling, or helping them to prioritise their goals in moving forwards amongst other things. The Caseworker will follow up on all services and resources provided to allow the charity to maintain reporting on our inputs to clients and their subsequent outcomes.
There is one full time role or 4 days per week, and either must include most Fridays 6.30-8.30pm working at our drop in.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
You are committed, resilient with the expertise and knowledge to work alongside young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.
What the role involves
In this role, you will work alongside children and young people who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
What we offer
Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:
- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee of 179 hours holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.
Sound good? Here’s how to apply
To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the Job Pack.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
This role will contact consenting perpetrators of domestic abuse to assess their level of risk and motivation for behaviour change, facilitate group-based programmes (both online and in person), and deliver 1-2-1 support and tailored interventions. The post holder will work with a team of adult and children and young people practitioners, managed by a Senior Behaviour Change Caseworker.
The role will include out of hours and weekend working, estimated at two evenings per week, or as dictated by the business needs of the service.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role is based in Stafford but will work flexibly across Staffordshire and Stoke-on-Trent. The service will be delivered as per service user requirements and will involve some early evening and possible weekend delivery, potentially on a rota basis.
As a Behaviour Change caseworker you will be:
- Working with adult perpetrators of domestic abuse
- Delivering interventions in person, individually or as part of a group
- Assessing risk and needs at all times; ensuring the safe delivery of service
- Working alongside the integrated victim service to co-ordinate delivery of services
You will need:
- A genuine belief in behaviour change
- Personal resilience and good communication and interpersonal skills
- A good understanding of domestic abuse and its impact on victims and families
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Caseworker you will be: -
- Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
- Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
- Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
- Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
- Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.
You will need:
- An understanding of the impact of crime on victims.
- Experience of managing a caseload including complex case management.
- The ability to balance competing needs and priorities.
- The ability to work independently and as part of a team.
- Effective verbal and written communication skills.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Immigration and Public Law Solicitor to join our team in London. RLS has experienced tremendous growth in the past 3 years, including the award of an Immigration and a Public Law Legal Aid Contracts. As we go from strength to strength, we strive to become further embedded in the communities we work with and to keep fighting individual and collective injustices.
The successful candidate will provide supervision and assist with the management of our developing and expanding UK casework teams, whilst working on a small targeted caseload of their own, and overseeing regulatory compliance. This includes acting as the LAA supervisor role for our legal aid contracts; both Immigration and Asylum, and Public Law. This is an exciting opportunity for someone who wants to work in a collaborative environment with colleagues who share the same commitment to advancing migrant justice.
The Casework Supervisor role is for an experienced solicitor who wants to work in a dynamic and innovative legal organisation which prioritises staff wellbeing and high quality client care. People with lived experience of migration are strongly encouraged to apply.
Job purpose and responsibilities
The central objectives of this post are:
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Supervision of Immigration and Public Law Casework: Working with the Legal Director to supervise the Immigration and Public Law casework provided by RLS in the UK through legal aid and other funding arrangements; and ensuring full compliance with relevant regulatory frameworks.
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Team Management and Supervision: Working closely with the Legal Director to help lead and manage RLS casework teams in the UK and internationally, to help ensure the delivery of high-quality casework that meets project goals and objectives; and the development of high-quality legal information materials and other legal resources.
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Contract and Regulatory Compliance Management: This includes responsibility for the management and delivery of:
(i) RLS's Legal Aid Agency (LAA) contracts, including maintaining Specialist Quality Mark (SQM) standards, financial compliance and ensuring Peer Review standards are met:
(ii) LAA billing processes for both controlled and licensed work
(iii) OISC and SRA compliance
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Personal Casework: Have personal conduct of a limited but strategic caseload, contributing to the overall objectives of RLS.
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Strategic Litigation Development: Collaborate with the RLS Legal Director to identify emerging trends and issues in immigration and asylum law, and develop strategic litigation aligned with RLS’s mission.
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Sector Support and Development: Provide second-tier support to other immigration advice organisations, leveraging RLS's expertise to enhance sector capacity.
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Legal Aid and Pro Bono: To contribute to development and improvement of procedures and protocols for our innovative legal services which aim to combine multiple funding sources to sustainably contribute to addressing the increasing shortfall in the legal representation available for the people RLS works with.
General duties:
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Supervision of RLS legal casework in the Immigration & Asylum and Public Law category to the highest standards
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Maintain such financial records and financial information as may be required by inter alia the LAA
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Conduct file reviews as per RLS’s Independent File Review procedure, OISC and SQM requirements
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Together with the RLS Legal Director, identify developing immigration and asylum law issues / themes and develop strategic litigation in line with RLS’s mission
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Ensure LAA contract quality and financial compliance, including responsibility for oversight of LAA billing (both controlled and licenced work)
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To act as RLS’s Quality Representative; and as result:
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Be responsible for ensuring caseworkers and casework procedures are up to date and compliant with the SQM requirements
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Act as point of contact with the LAA; and
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Overseeing any actions arising out of LAA audits, reviews or visits.
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To fully comply with and ensure that all casework teams and processes are also fully compliant with OISC (and SRA) standards of regulation, professional conduct and ethics at all times.
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Work collaboratively and supervise pro bono volunteer lawyers.
Team work
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Work effectively with other RLS legal and non-legal staff and contribute to broader organisational initiatives and those involving legal information and community legal support in particular
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Attend and contribute to regular and incidental team meetings and discussions
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Maintain and develop excellent relationships with frontline agencies and grassroots groups to enable effective joint working
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Attend training internally and externally as agreed with the Legal Director and maintain and make available to RLS, a record of all training undertaken and CPD points obtained
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Deliver training for colleagues or externally as and when required
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Undertake other duties which may be regarded within the nature of the post, in discussion with the Legal Director.
Who we are looking for
RLS relies on the energy, skills and enthusiasm of people who share our vision and are drawn to striving together for change. If you share our values, ethos and objectives, and feel like you can contribute to RLS strategically and practically, we would love to hear from you.
Person specification - essential requirements
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Be a solicitor qualified in England & Wales with around 3-5 years of experience (or more) as an immigration caseworker, paralegal or solicitor within a legal aid environment
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Be IAAS accredited and hold an up to date accreditation (senior caseworker and supervising senior caseworker level)
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Have immigration casework and supervision experience sufficient to meet the relevant Legal Aid Supervisor standards as specified in the 2024 standard civil contract here and eligible immediately to satisfy the LAA Supervisor Standard for both Immigration and Asylum, and Public Law
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A comprehensive understanding of all relevant regulatory and quality standards, including SRA, SQM, LAA Immigration Specification, OISC Code of Standards, and Peer Review Process Document Criteria
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A dynamic and innovative self-starter
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A highly organised individual
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Fluent in English
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A strong commitment to upholding the human rights of people who migrate and people at risk; and access to justice and empowerment through the delivery of high-quality, client-focused legal services
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The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application
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Have the right to work in the UK
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Experience and understanding of pro bono legal projects.
Person specification - desirable requirements
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Lived experience of migration systems
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Experience of management and development of casework teams with diverse experience levels, ensuring the delivery of compliant, high-quality casework
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Skilled in delivering training both internally and externally, with a focus on fostering development-oriented and ambitious casework teams
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Knowledge of languages other than English
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Experience in community legal advice and information projects
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Experience working in OISC regulated environments with a legal aid contract
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Experience of working with volunteers
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Experience in implementing corrective actions from regulatory or quality audits, reviews, or visits.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £27,445
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
You are committed, resilient with the expertise and specialist knowledge to work alongside Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.
What the role involves
In this role, you will work alongside Girls and Young Women who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
What we offer
Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:
- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.
Sound good? Here’s how to apply
To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brunswick Centre’s teams are an ambitious and driven bunch, with a passion for combatting stigma and making sure everyone has the tools they need to live a healthy and fulfilling life free of stigma.
The Care Navigation and Case Worker Lead is integral to this aim and is key to improving the health and wellbeing of the communities we serve ensuing they receive the appropriate services at the right time.
Working with a multi-disciplinary team, the postholder will be experienced in person-centred casework, ensuring we deliver high quality, outcome focused services, projects and interventions to service users on a one-to-one, group and community basis.
Previous experience of HIV services is not essential as on-the-job training and education will be provided. However, the postholder must share Brunswick Centre’s values and a willingness to learn.
The Brunswick Centre aims to be representative of the communities we serve and, as such, we would especially welcome applications from women, those from Black, Asian & Minority Ethnic communities, those with a disability, those with lived experience of the issues we work with and those who identify as a gender other than that they were assigned at birth (including non-binary and gender-fluid).
Safeguarding underpins our approach to delivering services, working with service users and the recruitment of staff, sessional workers and volunteers. As such, applicants need to show and demonstrate their commitment to safeguarding children, young people and adults at risk. In addition, applicants will need to demonstrate their:
- Commitment to equal opportunities and anti-discriminatory practice
- Commitment to confidentiality, information governance and data protection
- Organisational and team working skills
Why you’d work for us…
- So you can use your skills and passion to influence change and improve outcomes for some of the most stigmatised and marginalised people in Calderdale
- Gain experience, build your transferable skills and learn new ones
- Be part of an amazing, committed team challenging stigma, bias, and inequalities
What you’d get from us…
- Job security
- An organisation with over 30 years of experience in the community
- Training and development opportunities
- A generous annual leave entitlement, 31 day per year plus bank holidays
- 6% pension contribution
- Life Assurance at three-times salary rate
- An employee health plan, helping with the costs of dental, optical treatments etc
- Access to staff counselling
- Perkbox Employee Benefits - 1000+ deals and discounts
- Travel expenses
- Flexible and hybrid working
- Earn between £25,991 – 27,290.55 per annum
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Central England Law Centre (CELC) is looking for an Immigration Solicitor/Caseworker to join our friendly Immigration Team. The successful candidate will be compassionate, committed individual who enjoys working within a team and with clients to resolve all their interconnecting legal needs. Ideally, they will have experience of working with people who have experienced disadvantage or trauma.
The successful candidate will be subject to an enhanced DBS check.
What we are looking for:
Personal Specification:
- Demonstrable commitment to social justice and the ability to work sensitively and effectively with a wide variety of clients.
- Attention and respect for detail, accuracy, and timeliness.
- Willingness to work flexibly to ensure service continuity
- Excellent client-facing and internal communication skills
- Strong working knowledge of Microsoft Office
- Able to manage a programme of work and to meet key milestones within an agreed plan.
- Ability to support the collection of impact data
Experience:
- Experience of immigration/asylum law - you will either be a solicitor or caseworker with IAAS Level 2 accreditation (Essential)
- An understanding of the importance of client confidentiality, data protection issues and safeguarding processes. (Essential)
- Experience working on a project and in partnership with other organisations. (Desirable)
- Experience of working under an immigration/asylum legal aid contract
- Experience of managing a wide-ranging caseload, including working within a quality framework.
- Proven ability to meet costs targets
About CELC:
A fairer, more just society in which an understanding of rights and their power is embedded within communities.
Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.
Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.
What we offer:
- 37-hour working week;
- Flexible working hours and a hybrid working arrangement;
- 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
- Pension scheme membership;
- Access to an employee assistance programme;
The client requests no contact from agencies or media sales.