Case Officer Jobs

Refuge is the largest domestic abuse organisation in England. On any given day, our services support thousands of women and their children, helping them to overcome the physical, emotional, financial, and logistical impacts of abuse and rebuild their lives — free from fear.

We are currently recruiting for a Deputy Director, Technology who will be the lead technology expert for the organisation. This is a new role offering the scope to shape Refuge’s response to the technology challenges we face in executing our strategy and achieving our mission. 

We are looking for someone with a proven track record in delivering high-quality IT support service through effective contract management of the recently appointed outsourcing company, including the resolution of any remaining on-boarding issues.  You will bring a strong understanding of IT security practices, regulatory compliance, and cyber security protocols. You will also be a trusted advisor for senior colleagues, providing expertise, identifying opportunities, and delivering solutions for modernisation, automation, and cost optimisation across the organisation. You will provide advice and technical guidance to teams who manage their own applications and systems (Finance, Fundraising, People and Culture, Helpline) and manage the procurement of new IT software solutions with key investments in case management, housing management and finance systems in the early planning stages. And you will take management responsibility for Refuge’s well-established and respected Data and Performance team, ensuring we continue to report to funders on standards of performance across our services.

If this sounds like you, we’d love to meet you.   

Closing Date: 09:00am 11 November 2024

Interview Date: 21 and 22 November 2024

Communications & Marketing Coordinator

Purpose

To implement the annual communications and marketing plan

Responsible to

Associate Director of Programmes and Business Development

Responsible for

None

Working with

Colleagues within the Fundraising and Communications Department, the wider

organisation and external contacts as necessary

Location

Hybrid with frequent travel to London office

Post

Full time

Period

Permanent

Grade

3.X

Salary

GBP 37,687

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

About this role

The Communications and Marketing Coordinator will ensure that communications and marketing priorities are implemented across the organisation to build brand awareness and reputation, increase reach and engagement across key stakeholder groups (funders, learners, coordination bodies, strategic partners), support fundraising activities, as well as contribute to RedR’s positioning within relevant sectors.The post holder will have exceptional communication and organisational skills with a keen eye for detail and an interest in learning and development within RedR’s thematic areas.

Summary of Key Responsibilities

Key responsibilities include:

• Development and implementation of yearly comms and marketing plan with support from Associate Director of Business Development and Programmes
• Produce regular website, social media and communications content as well as newsletters to maintain engagement and improve our reach across our members, supporters, funders and other target audiences
• Website maintenance and improvements in coordination with relevant staff, centralising efforts to ensure the functionality of the website and key integrations with third party platforms
• Support programme staff with creation of new resources and materials for our projects Support fundraising efforts including public appeals through content development, design and project management with external suppliers
• All employees are required to adhere to RedR's values of collaboration, excellence, lifelong learning, integrity and accountability.

Social Media and website

• Maintain and build RedR UK’s social media presence, ensuring social media channels are populated with engaging content with a consistent, strong voice reflecting RedR’s strategy to maximise potential for exposure among target audiences
• Manage a calendar of social media and website activity
• Work with the Associate Director of Programmes and Business Development to create and develop campaigns (including fundraising and awareness raising campaigns) to be run across social media platforms
• Monitor and report on engagement, number of followers and website referrals to inform best practice for post timing and content
• Act as the primary point of contact for queries received through social media and inbound emails, ensuring they are responded to appropriately and in a timely manner
• Responsible for the day-to-day management and maintenance of RedR UK’s website, including making edits and creating new content
• Ensure the website content is proofread and accurate, and any broken links or errors are promptly corrected
• Website (wordpress) maintenance and improvements in coordination with relevant staff (and external developer where relevant), centralising efforts to ensure the functionality of the website and key integrations with third party platforms
• Work with external website developer to resolve issues with the website and further develop design of website to accommodate emerging needs.

Marketing

• Stay abreast of comms and marketing trends and propose new and innovative approaches to increase outreach, engagement and fundraising income
• Produce in-house marketing materials and templates including event brochures, proposal templates, illustrations for reports/proposals, graphics and videos using platforms such as Canva or Adobe Photoshop, Adobe Illustrator, InDesign, PowerPoint and other editing tools
• Produce and disseminate high quality regular newsletters, and support with production of speeches and letters
• Identify inspiring impact stories and produce written and occasional films case studies and other content for use by the Fundraising and Programmes teams, supporting
• Support programme teams wishing to undertake communications activities as part of a grant/funded project; ensure that institutional donors’ communications activities and visibility requirements are respected
• Lead on emergency communications, in close coordination with the Associate Director of Programmes and Business Development
• Champion and monitor the use of RedR brand and style guidelines; to develop messaging guidelines and ensure they are adhered to across the organisation and to support other departments to develop their messaging and material.

Additional

• Lead and coordinate the drafting of RedR’s Annual Report, liaising with staff across the organisation for input
• Contribute to the development of the fundraising and engagement strategy
• Occasionally support colleagues from the BD & Fundraising and Programmes teams to produce project reports for institutional donors and/or trusts and foundations
• Embrace the charity’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives that help bring values to life
• Keep up to date with sector developments, best practice initiatives and relevant training; proactively strengthen understanding of key sector themes including learning and development, and trends within RedR’s thematic areas
• Identify ways of streamlining processes and improving ways of working within the charity
• Ensure individual compliance with RedR policies and processes
• Undertake other tasks as reasonably requested by the CEO and Associate Director

Specification

Essential

• Experience working in the charity sector
• Demonstrable experience covering a broad range of communication methods, such as:
  1. Interviewing/sourcing/writing/editing case studies, impact stories, social media posts, newsletters, blogs, and speeches
  2. Building a case for support
  3. Using a Content Management System (CMS)
• Strong digital skills and an awareness of the importance of digital information in the sector.
• Knowledge of a broad range of communications activities (e.g. websites, marketing, social media, publications)
• Experience maintaining websites and social media, including producing effective content
• Excellent organisational skills and an ability to assess opportunities and challenges and then prioritise.
• Ability to research and identify communications opportunities
• Excellent attention to detail, especially in written work
• Ability to work well with a wide range of people from diverse backgrounds
• Up to date knowledge of key humanitarian or development issues and trends and
• commitment to the international disaster relief sector and RedR’s aims and objectives
• Knowledge of Office 365, WordPress, and design software (ideally Canva, but others could be used e.g InDesign, Adobe Illustrator)
• A commitment to the mission and values of RedR

Desirable

• Experience devising Google AdWords campaigns and managing Google Adwords account including SEO experience
• Experience using MailChimp
• CIM certificate in Marketing
• A good understanding of Google Analytics
• Video editing experience
• Experience of working for an international NGO, preferably in the humanitarian or international development sector

What We Offer: Your Well-being, Our Priority

At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being:

Well-being & benefits

• 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave.
• 5% employer pension contribution involving dependants
• 3 paid days annually to volunteer for causes you care about
• 5 days of paid study leave
• Employee Assistance Programme 
• Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service.
• Life assurance coverage equalling four times your salary.
• Up to 10 days compassionate leave for family emergencies, 5 days dependent leave.

Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us.

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (30th November 2024).

Location: To cover the Surrey, Sussex, Hampshire and Thames Valley area 

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South and Central area. 

Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early November 

Start date in role: 6th January 2025 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns) 

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

Come and work for one of the longest-running charities and independent hospitals in the UK. Set in a beautiful Grade II listed Victorian building, with big gardens and space for our residents to engage in music, art and even pottery workshops, the Royal Hospital for Neuro-disability is more than a hospital. The RHN is a community in which everyone comes together to help adults with neurological disability achieve the best possible quality of life.

We are looking for a Trusts and Foundations Officer to use our unique history to engage with grant-giving organisations and help the RHN fund more of the vital work we do.

Salary: £19,800 (£33,000 pro rate to 3 days)

Hours of work: 3 days per week (part time role)

Contract Type: Permanent, part-time

Location: Putney, Southwest London

Benefits:

• Generous Annual Leave entitlement
• Flexibility to work from home 1 day per week
• Pension scheme
• Free parking (rare in London!)
• Blue Light Card
• On-site cafeteria
• RHN Wellbeing Programme and EAP service
• RHN Volunteering opportunities

Scope

As a charity the RHN has to raise over £3.4M in voluntary income each year to pay for vital therapies and services that improve the quality of life experienced by people with severe or complex disabilities caused by brain injury. This includes a chaplaincy service, music therapy, therapeutic art, leisure and family services, assistive technology, research, medical equipment and capital refurbishment projects.

The Trusts & Major Gifts Team has annual income responsibility of £1M; the Legacy Team has annual income responsibility for £1M; the Events Team has annual income responsibility for £230kk from event and £75k from Corporate fundraising; the Donor Development Team has annual income responsibility of £550k.

The Trusts and Foundations Officer will work with the Senior Trusts Fundraiser and the Trusts and Major Gifts Manager to generate income though grant giving organisations. As a member of a small fundraising team, there is also a requirement to help with other ad hoc fundraising activities, in particular helping with events when necessary. In order to fulfil the role and understand nature of the hospital, it is required to work on site the majority of the time, with flexibility around hours.

Key Responsibilities

• Prospect Research - To conduct prospect research into appropriate trusts & foundations to identify new support for the RHN, and to and carry out suitable research on trusts and trustees using the internet and secondary research sources.
• Planning – Carry out extensive income planning and preparation ahead of each new financial year, including application planning using Excel to chart monthly applications, amounts sought and estimated response dates.Assist the Trusts and Major Gifts Manager to prepare the Fundraising Team’s projected income ahead of each new financial year. Take ownership of, understand, rationalise, and where necessary, adapt how the post holder’s personal income target is to be achieved.
• Annual Trusts Mailing, collating and checking the list of recipients, writing funder updates, administering the mailing, acknowledging all gifts and documenting all correspondence or Raiser’s Edge, relevant spreadsheets and electronic files.
• Administration – Ensure that records are regularly updated to reflect fundraising activity on Raiser’s Edge; use spreadsheets to record planned applications, projected income and secured income. Keep records of all donor correspondence on Raiser’s Edge and electronic files.
• Information gathering - To have an updated and working knowledge of funding requirements for the RHN which have been budgeted for and develop an understanding of how gifts for special purposes are allocated.
• Events – To support the wider team in hosting and preparation for events. Flexibility to work occasional evenings and weekends.
• Best Practice - To adhere to best practice in prospect cultivation, solicitation and stewardship, and ensure that the appropriate ethical policies and practices of the RHN are followed.
• Relationship Development – to ensure effective and co-operative relationships are established and maintained with donors and also internal staff, volunteers and senior volunteers.

Essential skills

• Educated to degree level (or equivalent).
• Working knowledge of fundraising best practice, with at least 12 months experience in trusts fundraising and a proven track record of developing a trusts pipeline and securing funds.
• Possess an energetic, pro-active, ‘can-do’ attitude.
• Good IT skills with experience of using Microsoft Office, and preferably a fundraising database such as Raiser’s Edge.
• Experience of using research tools to acquire information about existing and prospective funders. Excellent prospect research and profile creation.
• Excellent interpersonal skills – relationship building and networking skills to develop and nurture donor relationships. Ability to establish rapport with a diverse range of people.
• Excellent written and verbal communication skills, attention to detail and financially numerate.
• Organised approach to work – proactive, good and methodical administrative skills, with good planning and time-management. Ability to prioritise and think work well under pressure.
• Creative thinking and problem solving skills.
• Excellent communication skills to put across compelling and persuasive cases for support with outstanding written style.
• Experience of working as part of a team as well as on own initiative.
• Disability awareness and understanding and adherence to equal opportunities, with understanding and adherence to data protection.
• Willingness to attend events, including some evening and weekend events
• Empathy for and understanding of the work of the RHN and its values.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.

We are seeking an experienced and dynamic Head of Employee Relations to lead our Employee Relations team within the Trust on a 12 month fixed term contract. The ideal candidate will hold an MCIPD qualification or equivalent experience, with a deep understanding of employee relations and employment law best practices. You will navigate complex legal matters, ensuring compliance with employment legislation while fostering a fair and inclusive work environment. Your strategic business acumen will be essential as you make high-level decisions that impact the entire organization and confidently advise senior stakeholders.

In this role, you will leverage strong analytical skills to monitor and improve employee relations activities, proactively addressing trends to enhance policies and practices. You will also play a key role in driving employee engagement and culture change, aligning people strategies with the Trust’s values. Excellent interpersonal skills are vital as you build trusting relationships across all levels, ensuring that both managers and employees feel supported in a culture of partnership and effective resolution of concerns.

Your proven leadership experience in employee relations, along with expertise in handling complex cases and policy development, will empower your team and contribute to the Trust’s mission of maintaining a fair and equitable environment. If you are passionate about employee relations and ready to make a significant impact, we invite you to apply!

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

• Coordinate the efficient day to day management of the organisation’s rental income.
• Manage the rent arrears recovery procedure to ensure rent is collected as per Causeway’s rent collection policy.
• Contact tenants to agree repayment plans and advise on income maximisation.

Warwickshire and Solihull Community and Voluntary Action  

is recruiting a 

Networks and Representation Lead 

£28,235 per annum (£17,169.93 pro rata)

22.50 hours per week 

3 years Funding with Possibility of Extension 

Do you want to help raise the profile of the voluntary, community social enterprise and faith sector (VCFSE) in Solihull?  

We are seeking an individual who is committed to strengthening the voice of the VCFSE in local decision making. The successful candidate will help to ensure the VCFSE is represented and involved in key strategic boards and partnerships. They will provide opportunities for cross sector networking and engagement between the VCFSE and the public and private sector.

The successful candidate will understand the impact of the VCFSE and have experience of effective partnership working 

To apply for this role, you are required to hold a driving licence and have use of a car for work purposes. 

If you think you fit the brief for this exciting role,

download the Application pack fromour website - No CVs 

CAVA is an equal opportunities employer -

‘Putting Equality, Diversity and Inclusion into Practice’ 

WCAVA is a Registered Charity no. 1123402 and a Company Limited by Guarantee no. 06531268 

Closing date: Monday 18th November 2024, 09.00am 

Interview date: Friday 29th November 2024 

Child Bereavement UK helps children and young people (up to the age of 25) and families, to rebuild their lives when a child grieves or when a child dies.

Their mission is to tackle the inequalities that exist in the availability, accessibility and quality of bereavement support and training across the UK and to build capacity within communities to manage the impact of child bereavement.

In addition to supporting families experiencing bereavement, the charity also provide training to professionals, equipping them to provide the best possible care to bereaved families.

As Philanthropy Officer, you will join a passionate and collaborative Fundraising Team, working closely with the Head of Corporate, Philanthropy & Events and other CBUK departments. With support, you will take personal ownership of a portfolio of high-value donors and prospects, contributing to the charity’s Major Donor strategy. You’ll be part of a supportive team that fosters creativity and teamwork, working together to secure essential funding that directly impacts the lives of bereaved families across the UK.

We are seeking someone creative and analytical who has strong research, administration, relationship management and database skills, and who can provide excellent donor stewardship.

As Philanthropy Officer, you will: 

• Identify and research new potential major donors supporting a team income target c.£1.5m
• Manage a portfolio of major donor relationships at 4-5 figure level
• Develop donor cultivation and stewardship plans
• Implement a patron and celebrity stewardship plan

Ideal skills and experience: 

• Fundraising experience from core income streams such as major donor, corporate or trusts and foundations
• Experience of prospect research and preparing donor materials
• Excellent written and verbal communication skills
• Managing records using CRM systems like Raiser’s Edge

About The Role
Interview date: W/C 11th November
 
The Individual Giving Team have seen incredible growth over the last five years and we are excited to build on this with ambitious goals for where we see the programme in 2030 and beyond.  Stewardship is a vital part of this ambition. We plan to recruit record numbers of supporters in the coming years and the stewardship team is essential for engaging these supporters and encouraging them to support us long term.

Within this role you will create inspiring supporter journeys for new and existing supporters using a variety of channels including direct mail, email, telephone and SMS. You will be responsible for sourcing case studies and information which demonstrate the impact of our supporters’ donations. You will use this content to create engaging communications which bring supporters closer to our work, making them feel excited about supporting Alzheimer’s Society. 

You will have the opportunity to continuously test and learn to create the best journeys for our supporters and you will collaborate with the team to create the long-term stewardship strategy. You’ll work closely with our strategic creative agency and you’ll also have the opportunity to work on our brand-new supporter magazine!

You will work together with the other teams within Individual Giving and other internal stakeholders to ensure that your communications go out to the right people and are as personalised as possible and you will be responsible for monitoring campaign results, making suggestions for improvements throughout.

You will:

- Create engaging communications
- Build, test and improve amazing supporter journeys
- Work closely with teams from across Alzheimer’s Society to source inspiring content
- Work across multiple marketing channels
- Give our supporters the best experience of Alzheimer’s Society

About you

You’ll be a team player, who is able to work effectively with stakeholders within and outside of the organisation, inspiring everyone to give their best through giving clear feedback, providing useful resources, and celebrating successes.  

You will have good copywriting and editing skills. You will be able to tell a story in a clear and engaging way and be confident making complicated subjects easy to understand for supporters. 

You will use your strong project management skills to deliver multiple campaigns on time and to budget.  You will monitor performance and quality to ensure campaigns are delivering against targets . You will be analytical and want to delve into results to understand the impact of our stewardship communications and you will be motivated by problem solving and excited to continuously test and learn and make improvements.

You will be supporter focussed and want to give our supporters the best journey possible and finally you’ll be passionate about working for Alzheimer’s Society. Dementia is one of the biggest health challenges of our time and you will be joining a team passionate about bringing real change for people living with dementia, their families, and carers. 

You will be:
• A great copywriter and editor
• A strong communicator
• A confident project manager, able to manage multiple campaigns
• Supporter focussed and passionate about supporter experience
• Analytical and keen to understand the impact of your campaigns

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization (WHO) and consultative status with the United Nations (UN).
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

The PMO Manager is responsible for designing and managing the framework within which projects are created, delivered and managed to support strategic decision making; as well as enabling the successful delivery of programmes and projects. They will be responsible for monitoring and supporting effective processes, governance and good practice. Sitting in Operations, they will be a centre of excellence for project management and governance across all functions ensuring consistency and continuous improvement.

About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for:

We are seeking an individual located in Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

· Establish new Peer Support Groups across a diverse range of communities

· Supervise a small team of Peer Support Development Officers

· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.

· Maintain current Peer Support Groups, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated development staff.

A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups. 
• Recruit and retain support group leaders to develop their peer support groups.
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
• You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team.
• Help set clear objectives to achieve targets and outcomes.
• Actively encourage personal development and learning.
• Increase efficiencies and impact across the team.
• Ensure good team induction processes and systems are in place.
• Role model Kinship values. 

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential: 

• Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
• Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
•  Experience developing peer support communities.
• Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers. 
• Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection. 
• Evidence of delivering training/support to volunteers,
• Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries. 
• Understanding of safeguarding particularly around vulnerable families. 
• Excellent communication and engagement skills, with good attention to detail.
• Full driving licence and use of a car for work purposes.

 Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews: 1st Interview Week Commencing 4 November

2nd Interview Week Commencing 11 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

We are looking for a Welfare Benefits Specialist, with excellent knowledge of the Welfare Benefits System, to join our Greenwich Mental Health Hub. The successful candidate will be required to oversee the management of a Benefits Support Volunteer team and work closely with our partners at Bridge Support and Oxleas NHS across the local mental health service.

You should have experience of providing detailed/complex benefits advice, supporting individuals, and of working with people with mental health problems.

You will be a key person in maintaining quality within service delivery and maintaining clear communication and representation with clinical teams and team leaders.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th November (11:59pm)

Likely interview date: Week beginning 25th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re here for anyone affected by breast cancer. And we’re only here because of the amazing people that work with us.

We’re looking for a marketing officer to join our busy brand marketing and planning team, to work on our health information and support marketing. It’s an exciting time to join the team and Breast Cancer Now as we continue to make progress towards our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.

You’ll be working closely with services, nursing and health information teams and responsible for delivering innovative and effective marketing communications which grows awareness of Breast Cancer Now’s health information and support offer amongst key audiences.

You’ll use your skills and experience to work across a full range of paid and owned channels to collaborate with both in-house and external, creative and media agencies to increase the reach and engagement of Breast Cancer Now’s support offer by planning and implementing targeted communications and campaigns.

About you

You will have good experience managing marketing campaigns across a range of media channels and a demonstrable interest in health marketing.

A well organised person with excellent communication skills, you will be confident managing external agencies and suppliers, as well as an in-house creative studio and in house digital team.

We have a wide portfolio of campaigns that sit closely with teams across the whole organisation and you will work closely alongside internal stakeholders – all of which require excellent relationship building and stakeholder management skills. You will need to be comfortable managing several campaigns simultaneously as well as enjoy looking for fresh ways to deliver long-standing campaigns.

If this sounds like you, we’d love to hear from you!

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 11th  November 2024 at 9am

Interview date: Monday 18th, Tuesday 19th and Wednesday 20th November 2024

We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management. 

This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.