Case Manager Jobs

Summary

JOIN OUR TEAM AS A PEOPLE SYSTEM SUPPORT

ABOUT THE DEPARTMENT

The Data Services team is one team with four functions; Data & Analysis, Data Operations, Information Governance and Partners & Projects. Functional leaders work closely together to ensure a team approach is adopted, utilising skills from across the functions to solve problems and innovate together.

The Partners and Projects function will maintain the business planning for Data Services as a whole and is the gateway for new work. Working with the functional leaders the Partner and Projects function will make decisions on how best to resource projects by either using existing resources if capacity allows or signposting to external quality providers.

ABOUT THE ROLE

The People Systems Support Team requires a permanent member of staff to provide support to our People Systems including Oracle, CMS, Pathways and future planned systems as they come online. They will play an active role within a customer-focused support team and will forge working relationships with NCIs and the Diocese.

The support analyst will provide day-to-day operational and help desk support for People System activities. The support analyst will also support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to troubleshoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity.

Core Responsibilities

• Assist with wider Data Services team to troubleshoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity.
• Assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System, CMS and Pathways.
• Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate.
• Delivery of virtual and in-person support and training to users, as well as raise & monitor Oracle Service Requests.

Key Role Requirements

ABOUT YOU

The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course, we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

Please refer to the Job Description for more information about the role and person specification.

WHAT WE OFFER

Your Salary

Your Benefits:

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT THE NATIONAL CHURCH INSTITUTIONS

The National Church Institutions is a hybrid working organisation comprising a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. We welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Vacancy Application Closing Date - 31 October 2024

Interviews will take place the week commencing 04 November 2024

To find out more about this role, please contact Jessica Cook, at for an informal chat.

Please note: You must have the right to work in the UK to be considered for the role.

If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.

The Role

Trusts and other grant-makers are an important source of funding for our charity and the relationships we have with new and existing funders are more important than ever. This is where you come in.

As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications, and ensuring we meet reporting requirements for existing supporters.

Your work will involve developing impactful case studies and gathering evidence to show the need for our services to help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.

What We’re Looking For:

• Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.

• Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a  fundraising focus

• Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.

• Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.

• Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.

• Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.

• Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment. 

The Charity

At the Youth Adventure Trust, we use outdoor adventure and one-to-one support to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives.

Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long term intervention.  Our aim is to make a lasting improvement to the lives of vulnerable young people.

We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people, our fundraising efforts are more important than ever.

Why Join Us?

This is a unique opportunity to make a direct and lasting impact on young lives through the power of your words. You’ll be part of a small fundraising team with a big heart.

If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.

Delivering counselling sessions to clients identified through the Emotional Wellbeing Mental Health Contract. As a counsellor, you’ll hold a weekly caseload of up to 15 children and young people, will work as part of a team, undertaking mental health assessment and delivering a range of evidence-based treatment for children and young people. (This may include individual, parent & child, sibling, family and group interventions.)

The service is underpinned by CYP IAPT principles, and the post holder would support and assist the core aims of this in the service.

Responsibilities

· Provide time-limited and clinically appropriate counselling sessions for CYP

· To work within the BACP, UKCP or equivalent ethical framework

· Keep accurate records of individual engagement, evidence of change and celebrate progress with CYP

· Build positive relationships with young people and where necessary parents and carers

· Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated

· Work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision

· Always apply safeguarding and child protection procedures

· Provide written case studies as evidence of the effectiveness of individual interventions

· Work as part of a team and attend team meetings, training events and participate fully in 1:1, peer and group supervision

· Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support

· Work within Eikon’s internal policies, safeguarding and data protection regulations

· Be responsible for equipment/resources linked to service delivery

· Attend and participate in any professional training as may be identified

· Assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision

· Work within Eikon’s equal opportunities, health & safety and safeguarding policies at all times

· Attend and actively participate in regular clinical supervision

· Work some evenings – in order to be able to contact young people

We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.

We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.

Will you join us?

SANE is now looking to recruit a Remote Services Officer to join our Services Team.

SANE would love to hear from anyone with experience and enthusiasm for working in mental health. The Remote Services Officer will be part of our growing remote services workstream, working closely with the Remote Services Coordinator to develop our remote services.

We are looking for an individual with experience within a mental health related working environment, relevant volunteering, or have a strong interest in mental health. We are hoping you can bring your interest and your experience and add to our growing team.

At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.

The closing date for all applications is Midday on Wednesday 23rd October 2024.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

 We are committed to equal opportunities and welcome applications from all sections of the community.

Job Description

1. Maintain remote volunteer overview in line with remote volunteer agreement and guidelines working closely with Remote Services Coordinator

2. Ensure all administrative work associated with the remote volunteer programme is completed accurately and in a timely manner

3. Support with remote training and events calendar as well as planning of training sessions and events 

4. Support recruitment, training and induction of new remote volunteers

5. Research and assist with implementing new support services for remote services

6. Liaise with team members from other SANE work streams

7. Share information with your team both verbally and in writing, to ensure effective handover to colleagues

8. Work as part of a team to build understanding and use your knowledge and experience to ensure our volunteers and callers are effectively supported

9. Record work in accordance with SANE’s organisational systems

10. Work closely with the communication, media and fundraising teams to ensure the voice and experiences of our callers is effectively communicated, including the provision of case-studies

11. Work within SANE’s values and policies & procedural guidelines at all times

12. Keep abreast of and work in accordance with relevant legislation and regulatory standards

13. Understand and work within SANE’s safeguarding framework

14. Ensure all work is in line with the Equality Act

15. Keep volunteers up to date with any key service information or legal or procedural changes, as appropriate

16. Ensure that any issues or concerns are discussed with a line manager

17. Attend supervisions and appraisals, and contribute to team meetings

18. Have a commitment to personal, volunteer and team development and your own well-being 

19. Be self-sufficient in terms of IT, and oversee any health and safety matters which may arise whilst on the shift

20. Undertake any other duties commensurate with this role.

Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service

4. Experience of writing high quality short reports

5. Experience of planning and delivering training

Knowledge and Qualifications

6.Good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers

Personal Qualities

7. The ability to support remote volunteers and provide them with support.

8. Be able to work with distressing and challenging content and ensure self-care

9. A work ethos underpinned by a commitment to equality and diversity

10. An understanding of and ability to work within appropriate professional boundaries

Skills

11. Excellent interpersonal and communication skills – both verbally and in writing

12. Committed to and able to adhere to organisational policies and procedures, especially regarding safeguarding and confidentiality

13. Able to work independently, flexibly and as part of a team

14. Good self-awareness

15. Effective organisational and planning skills

16. Proficient in IT packages including Word, Excel and Outlook, and ability (with training where necessary) to input and extract data from relevant databases

We are hiring a Grassroots Development Officer at BVSC on a 2 year contract. Responsible to the Funding and Development Manager, the role of Grassroots Development Officer will be to support the growth and sustainability of small voluntary, community, and social enterprise (VCSE) organisations in Bexley. This role is funded by the VCSE Capacity Building & Infrastructure Fund 2024/2025 through the South East London Integrated Care System (SEL ICS) and aims to enhance the effectiveness of smaller, often informal groups delivering services that are both ‘by and for’ their service users that are crucial in addressing local health and wellbeing needs for the ‘under-served’ but face significant challenges in visibility and support.

The Grassroots Development Officer will be responsible for providing a wide range of organisational development support services and activities to assist grassroots VCSE organisations to develop, thrive and remain sustainable. This role is particularly interested in working with groups who deliver services to young people, the elderly, minority ethnic (global majority) and migrant groups, those with special educational needs and disabilities (SEND), and residents in the north of the borough (areas with high deprivation and a higher proportion of small groups). 
You will be led by the VCSE sector within Bexley to ensure services are accessible, connected, consistent and to a high standard. Development work strives to build the capacity and capabilities of local groups, provide partnership/networking opportunities that enable them to carry out their own objectives effectively and offer high quality services. You will work flexibly and nimbly to provide consistent and seamless support to organisations. You will support across the whole spectrum of charity development, but focus on EDI (Equality, Diversity and Inclusion), governance, funding, safeguarding and developing a holistic training package in a variety of formats suitable for grassroots VCS organisations.

To apply please send us your CV, cover letter & completed 'Applicant Questions' form by 11pm on Friday 1stNovember. Successful applicants will be notified by Thursday 7th November, for interviews the following week on Thursday 14th November.

If you have not heard from us by 7th November, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted. 
 

Job Title: Head of Operations

Salary: £40,221 (NJC SCP 32) per annum (pro rata)

Benefits: Health and Wellbeing cashback scheme, company sick pay and an annual leave entitlement of 25 days + bank holidays in addition to mental health days.

Hours: 0.8-FT (28 - 35 hours per week) flexible arrangements will be considered

Contract: Permanent

Location: Bristol office based with some flexibility for remote working. Please be aware Wednesday is a compulsory office day and the successful candidate must be available for in-person meetings.

About Us:
Self Injury Support (SIS) is the leading UK charity dedicated to supporting individuals affected by self-harm. We understand that self-harm is not a standalone mental health issue; it is also often a complex personal, social, political and economic issue. Our mission is to provide accessible, inclusive, experience-led services and evidence-based training to improve the lives of those who self-harm and the people who care for them; helping to reduce harm directly and indirectly, minimising stigma, and creating collaborative, compassionate avenues for change.

We are a small, ambitious charity and are looking for a someone to join our team as Head of Operations, ensuring the smooth running of our day-to-day operational services so we can continue making a difference.

The Role:
As Head of Operations, you will play a pivotal role in the strategic and operational management of SIS. You will be responsible for overseeing HR, finance, and facilities, while providing essential leadership support to the CEO. This is a unique opportunity to help shape the future of the organisation, ensuring our infrastructure is strong and sustainable.

Key Responsibilities:

• HR Management: Oversee recruitment, employee relations, and performance management processes to ensure we attract and retain the right talent.
• Finance: Manage budgeting, financial reporting, and day-to-day financial operations, ensuring funds are used effectively and efficiently.
• Facilities: Oversee the management and maintenance of our facilities, ensuring a safe, supportive environment for both staff and beneficiaries.
• Leadership Support: Work closely with the CEO, providing strategic and operational advice, supporting decision-making, and ensuring alignment with our goals.
• Compliance & Governance: Ensure we meet our legal, financial, and regulatory obligations, managing policies and risk assessments.
• Team Leadership: Lead, inspire, and develop the operations team, instilling a culture of collaboration and continuous improvement.

Who We're Looking For:
We are seeking an individual with strong operational management experience, ideally within the charity or non-profit sector. You will be a strategic thinker with excellent organisational skills, able to manage multiple priorities effectively. A passion for our cause and a commitment to supporting those affected by self-harm is essential.

Key Skills and Experience:

• Proven experience in HR, finance, and facilities management, ideally within a charity or non-profit organisation.
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Experience in budget management, financial reporting, and ensuring financial sustainability.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Strong understanding of compliance, governance, and risk management.
• Empathy, compassion, and a genuine desire to make a difference in the lives of those affected by self-harm.

Interview Date: 29th October 2024 

Why Join Us?
You’ll be part of a passionate and supportive team, working in a rewarding role where you’ll directly contribute to improving the lives of vulnerable individuals. This is an opportunity to make a meaningful impact in a senior leadership position within an impactful mental health charity.

Researchers have identified a considerable gendered difference in the approach to applying for new job roles, with women often choosing not to apply unless they meet 90% or more of the criteria, while men are likely to apply with a 60% match. To better address this, and the women in leadership gap in the UK, we encourage all applicants to consider whether they may be suitable for the role even if they do not meet 100% of the criteria. You will have the opportunity to highlight blind spots at interview and we welcome an open discussion about where you wish to develop your skills.

For more information, please refer to the attached job description.

Trust Administrator

Do you want to join an expanding service supporting charities? Are you an experienced, motivated administrator?

We have an exciting opportunity for a Trust Administrator to join an expert Trust Administration service supporting charities, not for profit organisations and philanthropic projects. This rewarding role offers a great opportunity to help in meeting their goals, develop the service and support the vital work of the charity.

Position: Trust Administrator

Location: Leicester/Hybrid (with occasional travel)

Hours: 25 hours per week, option for additional hours as service develops

Salary: £27,000 pro rata (£18,243 for 25 hours per week)

Contract: Permanent

Benefits: Flexible working including partial remote working (after successful completion of the probationary/training period), competitive salary, 32 days’ annual leave (pro rata for part time roles) including Bank Holidays, pension scheme

Closing Date: 5th November 2024

Interview Date: W/c 25th November 2024

The Role

You will provide administration, clerkship and governance support to other charities to help them run more efficiently, meet charitable objects and make life easier for Trustees. You will be responsible for the growth, development and management of a portfolio of charitable trusts. Profits raised from the Trust Administration service support the vital work of the charity, supporting local people in need.

About You

We are looking for an experienced administrator with excellent organisational, time management and communication skills. You will be able to liaise effectively with individuals and agencies across the private, public and voluntary sectors and with governmental departments.

You will have experience of working within a charitable or government/legal services environment and although not essential, having an understanding of supporting a governance function in an administration capacity would be an advantage.

So, if you have a successful track record in administration, great communications skills and can deliver an exceptional customer experience… apply today as we would love to hear from you!

To fulfil the role, you must have the right to work in the U.K. and be able to travel for the purposes of work, as occasional travel in Leicestershire, Rutland and Northamptonshire will be required.

About the Organisation

The charity believe that everyone deserves a decent standard of living, with a right to adequate food, shelter and the means to keep warm, clean and rested – no matter what difficulty they may be facing. We help to make a difference by finding funding to provide the essential items that everyone deserves.

As an equal opportunity employer, we would particularly welcome applications from people with an ethnic minority background or those with a disability, as we are currently underrepresented in our workforce.

You may also have experience in areas such as Trust Administration, Clerkship, Grant Management, Funding Officer, Funding Officer, Legal Profession, Legal Secretary, Legal Clerk, Administration, Charity Governance, Charity Compliance, Charity Consultancy, Case Worker Funding, Social Housing, Almshouses, Advice, Benefits, Adviser, Welfare, Charity, Grants, Grant Officer, Grant Case Worker, Grant Aid, Community Aid, Charitable Services, Grant Administration, Admin, Administration, Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

St Catherine’s, the newest and largest mixed undergraduate/graduate college within the University of Oxford, is seeking to appoint a Data and Insights Officer to join its friendly, dynamic Development Office.

The Data and Insights Officer will play a critical role in shaping the success of the College’s fundraising and alumni relations initiatives, including our immediate focus on reopening key buildings.

Tasks include managing alumni data, conducting donor research, and providing key insights to drive fundraising strategy and donor and alumni engagement.

The ideal candidate will have excellent organisational skills, an analytical mindset and strong communication skills. They will also have a proactive, resourceful and collaborative approach to work, with a genuine curiosity for data trends and insights.

The salary is set within the range £30,487-£33,966 per annum, comprising 35 hours per week. In return, we offer a range of benefits including lunch without charge, free use of the College gym and travel season ticket loans.

We are looking for an Emotional Wellbeing Practitioner to plan, deliver and support LGBTQ+ children and young people. This role involves working with children and young people identified as requiring emotional wellbeing support through face to face, virtual and group sessions. You will provide a safe space for young people who identify as LGBTQ+, undertake assessments and include a range of evidence based interventions in your delivery. 
As an EWP practitioner you will hold a weekly caseload and work collaboratively with the LGBTQ+ Project Team and wider organisation to ensure delivery and the successful completion of funded contracts.

The service is underpinned by CYP IAPT principles and the post holder would support and assist the core aims of this in the service. 

Key Responsibilities  

Delivering services to children and young people 

• Assess the needs and strengths of children or young people who identify as LGBTQ+ and help them identify individual goals to achieve desired change 

• Use creative engaging approaches and own knowledge along with research based methods and models to meet the emotional wellbeing needs of CYP within the LGBTQ+ community 

• Plan and implement Risk Assessments for 1-1 and group based activities 

• To take responsibility for own caseload of CYP that identify as LGBTQ+ and their families some with complex and multiple needs

• To involve these CYP and their families where appropriate, in the co-production of programmes, activities and services 

• Engage with CYP within the LGBTQ+ community, both 1-1, face to face and virtual group sessions to motivate, inspire and encourage potential 

• Support in the planning and delivery of LGBTQ+ sessions, ensuring continued support is given to CYP; putting young people first, ensuring we offer the right help at the right time. 

• Work in partnership with other professionals and organisations involved with LGBTQ+ CYP where appropriate, to ensure best outcomes for CYP’s. 

• Establish appropriate professional boundaries in relationships with CYP and families 

• Provide time-limited 1:1 sessions for CYP who identify as LGBTQ+ and their families 

• Communicate with new CYP and parent referrals to ensure suitability for group or 1-1 individual support. 

• Signpost CYP to relevant support services for additional support where needed

• To apply safeguarding and child protection procedures and escalate where necessary 

Supporting with Impact, Monitoring, Evaluation and Reporting 

• Use goal based outcomes and additional monitoring and evaluation tools to monitor the effectiveness and the impact of support for CYP accessing the service 

• To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people

• To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated

• Support the LGBTQ+ team to monitor, evaluate and develop the project and programs to meet contractual requirements. 

• Provide written case studies as evidence of the effectiveness of individual interventions 

Personal Development/other duties 

• Keep up to date with good practice, legislation and policies that impact service delivery 

• Work as part of a team to lead and inspire collaboration across the organisation. 

• Attend and participate in team meetings and any professional training as may be identified 

• Assist with the development and progression of the service by adhering to all communication requests

• To attend and actively participate in regular line management supervision, case reviews, and clinical supervision as discussed and agreed between yourself and line manager 

• Support other members of the LGBTQ+ projects team with additional tasks relevant to the delivery and development of the project 

• To work within Eikon’s internal policies, safeguarding and data protection regulations 

• To be responsible for equipment/resources linked to service delivery 

• To promote, monitor and maintain health safety and security in the working environment 

EVENTS OFFICER

Closing Date: 15 November 2024

Interview date: 25 November 2024

Department: Income Generation & Marketing

Hours: Full time

Duration: Permanent

Salary: Pay Band F £23,042 – £29,961 per annum

We are looking for a dedicated, enthusiastic Events Officer to join our Income Generation Team.

Are you an experienced, event fundraiser who enjoys building long lasting relationships with charity supporters and wanting to make a difference?

If so then we have a fantastic opportunity for you to join the fundraising team as our Events Officer.

Working to support the Birmingham Hospice brand, this varied role will lead on the delivery of a diverse portfolio of events and challenges including fun runs, adrenaline seeking challenges and in memory events. The successful candidate will have a friendly and engaging personality and enjoy speaking to charity supporters face to face, over the phone and via email.

Reporting directly to the Senior Events Manager this role will work to grow the income generation and profile of the charity through effective administration, supporter engagement and marketing of the events calendar, ensuring maximum participation and income is achieved. This role will allow you to use your creativity to proactively seek new income generation opportunities through event management. You will be a highly organised and motivated individual with excellent time management and written and verbal communication skills. The ideal candidate will have experience of managing a portfolio of events with proven success of reaching and exceeding participant and income targets. You should also have knowledge and experience of working with a range of external suppliers and volunteers and have a proven ability to build relationships at all levels. Experience of using CRMs systems is also advantageous.

As part of the evolution of our mental health support service, we have an exciting new role available- Complex Needs Support Worker - working a minimum of 35 hours per week.

We offer -

• A rewarding and varied job, where you make a real difference to the lives of adults with a mental health diagnosis, enabling them to live as independently as possible.
• A full induction and ongoing training to help you develop your skills. Our current training programme includes trauma informed practice, motivational interviewing, and safeguarding.
• A small, friendly team. In our 2023 survey, 100% of staff agreed Norton was a good place to work. “I enjoy feeling like I make a difference to people’s lives, and the flexible hours work with family life and commitments. It’s a great feeling knowing you have brightened up a person’s day”.
• Regular support from your line manager and colleagues.
• Generous annual leave allowance of 5 weeks per annum plus bank holidays (pro rata), with additional leave for long service
• A* health plan*, allowing you to claim back a wide range of everyday health expenses up to your annual limit, access to a 24-hour counselling service, tax and legal support, and shopping discounts
• Attractive pension scheme
• Access to Blue Light Card
• Mileage paid for car usage

Sociable working patterns, with no weekend or bank holiday working

Norton Housing and Support is Investors in People Accredited.

Job Summary:

To provide one-to-one support to Service Users with ongoing complex mental health needs, in line with individual support plans.
Supporting individuals to live successfully with their mental health condition through the use of enabling and asset-based approaches that reduce the risk of crisis and respond effectively, ensuring residents are ‘Not just coping but Living’
Following NH&S organisational values:

· Person-centred

· Empowerment

· Respect

· Inclusiveness

· Integrity

· Working in partnership

No personal care is involved.

If you have previous experience of supporting adults with a mental health diagnosis, then this role could be perfect for you! We are looking for committed individuals who are driven by a desire to make real difference to the lives of adults living within our Supported Accommodation settings.

We are looking for a candidate with:

• Minimum of 4 years demonstrable experience and / or a minimum of level 3 qualification in Health and Social Care or similar related subject
• Demonstrable experience in providing positive, engaging and enabling support for people with mental health needs that motivates and creates healthy challenges to inspire personal development.
• Demonstrable experience of applying Trauma Informed Practice within a similar role or setting
• Experience in observing and assessing complex service user behaviours and implementing strategies to remove harmful and unhealthy patterns of behaviour.
• Active listening skills and ability to apply Unconditional Positive Regard
• Ability to apply experience and knowledge to support those residents with substance misuse to enable sobriety and maintenance of recovery
• Ability to respond confidently and sensitively to manage an individual in crisis.

For more infotmation please see the full job description and person specification for the role. 

As the role involves working across our Leicester based supported housing schemes, the successful candidate will need a reasonable independent means of transport.

We aim to develop a workforce that reflects the community we serve. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities.

Any offer of employment is subject to proof of right to work in the UK and two satisfactory references (one of whom should be your last or most recent employer, where applicable). Due to the nature of the role, an enhanced DBS (criminal record) check is also required. More information about our approach to DBS checks and employment of ex-offenders can be found on our website.

To apply, please send us your CV and a covering letter explaining how you meet the person specification for the role.

Unfortunately, we are unable to acknowledge all applications. Interviews will be offered after 18th October, and will be conducted in 2 stages –

Stage 1 - ½ hr online interview

Stage 2 (if successful at Stage 1); Formal Interview Process (approx. 1.5hrs)

Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.

Z House is an exciting new project for Caring in Bristol. It will provide much needed emergency short-term accommodation for 18 – 25-year-olds in housing crisis, which links in with daytime support to help people move on to sustainable appropriate accommodation.

Based in St Pauls, Bristol, Z House bridges the gap between high quality night shelter and person-centred homelessness prevention.

Z house is a low support needs night shelter that can offer placements for up to 4 young people, however we seek to increase this number over the course of the next stage of our journey.

After a successful pilot, we are now seeking a Weekend (Friday/Saturday/Sunday) worker to help us deliver this vital work over the next year.

Starting at 8:30pm in the evening, supporting our young people to settle for the evening before your sleep-in shift from 11:30pm until 7:00am, in the morning you’ll support the young people and our volunteers with Breakfast and room change for the day, finishing your shift at 8:30am.

WHO WE ARE

Caring in Bristol’s vision is a city empowered to solve homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.

OUR VALUES

Collaboration

We learn, share and work with everyone in our community to create services that best meet need. Our beneficiaries inform the design, delivery, and evaluation of our work. We collect and apply evidence to build partnerships and embed our impact.

People first

We value the strengths people have and are committed to positive change and development in everyone. We will take positive risks with people. The wellbeing of our staff and volunteers is integral to the positive impact we can make with our beneficiaries. We are inclusive and celebrate diversity.

Focus on the end goal

We work with our beneficiaries and volunteers to achieve their ambitions. We are here to make ourselves no longer needed and want Bristol to be the first major city to end homelessness.

OUR CULTURE

Here at CIB, we are working towards implementing an culture of inclusivity and psychological safety. This means striving to be an organisation which:

• Is committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from each other and members of the community on our behaviour and work. 
• Encourages staff to articulate their needs: the homelessness sector can be challenging – staff will be good at knowing their limits under pressure and will be confident to ask for help when they need it.
• Encourages colleagues and team to support each other and nurtures an environment where no-one feels worried about asking for help or support when they need it. 
• Nurtures growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 
• Is willing to support the develop a collective emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those we work with to grow. 

ACCESSIBILTY

As an organisation, we are committed to ensuring an inclusive environment for all. Unfortunately, due to the current layout of our building, we are unable to fully accommodate certain access needs. The building's design, including narrow corridors, multiple staircases, and the absence of adequate ramps or lifts, presents challenges for individuals with mobility impairments. We recognise the importance of accessibility and are actively exploring potential solutions to address these limitations. In the meantime, we provide reasonable adjustments wherever possible and are happy to discuss individual access needs to find alternative solutions.

SAFER RECRUITMENT

We believe in providing equal opportunities for all individuals, regardless of their past. While we conduct Disclosure and Barring Service (DBS) checks to ensure the safety and security of our workplace, we recognise that having a criminal history does not automatically disqualify someone from employment. Each applicant is assessed on a case-by-case basis, considering the nature of the conviction, its relevance to the role, and the time that has passed since the offence. We are committed to supporting rehabilitation and offering second chances where appropriate, fostering an inclusive and diverse workforce.

ABOUT THE ROLE

Alongside a volunteer and the Monday to Thursday night worker, you will be responsible for providing a safe space, listening ear, support and guidance for young people who will have just started to experience homelessness or housing insecurity.

Reporting to the Youth Services Manager, successful applicants will maintain a safe and welcoming environment overnight at Z House, provide appropriate person-centred support to young people and manage overnight issues and incidents should they occur.

KEY RESPONSIBILITIES

Housing Management

· Sign up and induct young people arriving outside of normal working hours

· Carry out any required health and safety, housing management, risk management monitoring, keeping accurate and complete records throughout.

· Identify and report defects in the buildings, furniture, and equipment to promote a safe

working environment in line with Health and Safety and follow relevant procedures to

remedy all defects.

· Contribute to the upkeep of services, ensuring young people’s rooms, communal and

colleague areas are well maintained, serviced, safe and clean.

Supporting Young People

· Provide support and guidance for young people as appropriate and liaise with their support worker to ensure strong communication.

· Promote the participation and involvement of young people within and outside the

organisation to elevate users’ voice in the delivery of the Z House service.

· Ensure initial safeguarding duties and policies are met alongside our DSL and on-call manager.

·  Ensure all relevant records (including case-notes, safeguarding, incident, and other logs) are

completed for all shifts.

Volunteers

· To support and provide guidance to volunteers partnering your shift.

· Ensure the volunteers’ experience at Caring in Bristol is enjoyable and adds value to the lives of those we support.

· Record volunteer needs with the Youth Services Manager or Project Coordinator.

Other

· Ensure all shift handover tasks and processes are completed satisfactorily including a

comprehensive handover for the Z House Coordinator.

· Safeguard the welfare of children, young people, and adults at risk, working within Caring in Bristol’s

safeguarding policies, Southwest Child Protection Procedures, and local procedures for

safeguarding adults at risk.

· Carry out day-to-day administration functions to ensure that all records and files are

maintained and stored securely in line with Data Protection legislation.

· Deliver a diverse and culturally sensitive approach, ensuring that anti-discriminatory practice

and equality of opportunity are promoted within all aspects of Caring in Bristol’s services.

The list of tasks is not exclusive, and duties may be varied from time to time, with the job

description being subject to review and periodic amendments.

SKILLS AND EXPERIENCE

We welcome applications from people who have the passion to help young homeless people in Bristol, have a can-do attitude and can think on their feet, and are willing to continually improve their knowledge of high-quality youth support work.

Caring in Bristol recognise that candidates will have a wide and varied level of experience and want to ensure we reach out to those with sector experience or those with transferable skills.

Successful candidates will be fully inducted and offered a range of training, including recognised Safeguarding training.

QuarterFive are delighted to be partnering with The Orpheus Centre, which supports young disabled adults to live and work as independently as they are able. They do this through developing their confidence and independent living skills, using arts-based, bespoke learning, work experience and supported living programmes delivered from their base in Surrey. All of their learners are learning disabled and some are also physically disabled.

The Orpheus Centre is located at a beautiful converted farm that provides teaching and performance spaces and self-contained accommodation. However, their success in enabling these young people to thrive means that they are over subscribed every year and have outgrown the current facilities.

The capital appeal will convert a building next to the Centre to allow for more learners to enrol, in particular more learners with more complex needs. Currently, the quiet phase is projected for 2024-2027, with the build phase being projected for 2027-2029.

The Head of Capital Appeal will sit on the SMT, reporting to the CEO, and be responsible for leading a small team of fundraisers also dedicated to raising funds for the build. While there will be a team to support, the Head of Capital Appeal will spend most of their time personally fundraising as well. There are existing opportunities, including a well-connected President (also the Founder), a Capital Appeal Committee which will be set up, and an existing pool of donors. A focus on new business, however, will also be crucial for the success of the project.

As Head of Capital Appeal, you will: 

• Develop, implement and monitor the private and public phases of the capital appeal strategy to enable the Orpheus Centre to meet the appeal target
• Establish a high performing capital appeal committee of volunteers to cultivate and steward potential significant donors
• Deliver target income from a range of sources, primarily major donors, trusts and foundations and statutory sources, but not discounting other viable income streams
• Personally secure significant major gifts for the capital project
• Design, recruit and lead a team of fundraisers to support on fundraising for the capital project
• Research and identify potential funders for the capital project
• Work closely with the build project team, to ensure clear communication between the funding and the building of the project
• Provide timely reports for Senior Management Team and Trustees to facilitate effective cash flow management and decision making

Ideal skills and experience:

• Significant experience in a senior high value fundraising role
• Demonstrable experience of securing 5- and 6-figure major gifts
• Extensive track record in working with trusts, major donors and statutory funders
• Experience of line managing teams of fundraisers
• Ability to adapt to different audiences, including donors, senior volunteers, team members, learners and all colleagues in the wider organisation
• Experience in managing senior level volunteers and fundraising committees
• Understanding of disability language and issues
• Ability to demonstrate an appreciation of the arts

Benefits include:

• 30 days annual leave in addition to bank holidays
• 6% employer pension contribution (5% employee contributions)
• Enhanced maternity leave
• 5 days paid sick leave in a rolling 12-month period
• 3 days paid time off for dependents per year
• Free staff lunches
• Employee Assistance Programme

Interviews are scheduled for Thursday 7th November (on-site). If you require any reasonable adjustments, or have any questions/require flexibility regarding date/time, please contact Emily Birch at QuarterFive. 

The Orpheus Centre are committed to advancing equality of opportunity, respecting and celebrating difference, eliminating discrimination, harassment and victimisation and fostering good relations between all who work, learn or use our services. We want to ensure we recruit the full diversity of people at Orpheus and all are able to reach their full potential.

Orpheus have five Diversity and Inclusion Champions: BAME, LGBTQIA+, Ability/Disability, Wellbeing, Family, and Menopause. Throughout the year, they work with staff to promote a positive environment and culture, so all can bring 100% of themselves to work.

The Orpheus Centre is proud to be a disability confident employer. They have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for an interview.

Z House is an exciting new project for Caring in Bristol. It will provide much needed emergency short-term accommodation for 18 – 25-year-olds in housing crisis, which links in with daytime support to help people move on to sustainable appropriate accommodation.

Based in St Pauls, Bristol, Z House bridges the gap between high quality night shelter and person-centred homelessness prevention.

Z House is a low support needs night shelter that can offer placements for up to 4 young people, however we seek to increase this number over the course of the next stage of our journey.

After a successful pilot, we are now seeking a Weeknight (Monday – Thursday) Worker to help us deliver this vital work over the next year.

Starting at 8:30pm in the evening, supporting our young people to settle for the evening before your sleep-in shift from 11:30pm until 7:00am, in the morning you’ll support the young people and our volunteers with breakfast and room change for the day, finishing your shift at 8:30am.

WHO WE ARE

Caring in Bristol’s vision is a city empowered to solve homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.

OUR VALUES

Collaboration

We learn, share and work with everyone in our community to create services that best meet need. Our beneficiaries inform the design, delivery, and evaluation of our work. We collect and apply evidence to build partnerships and embed our impact.

People first

We value the strengths people have and are committed to positive change and development in everyone. We will take positive risks with people. The wellbeing of our staff and volunteers is integral to the positive impact we can make with our beneficiaries. We are inclusive and celebrate diversity.

Focus on the end goal

We work with our beneficiaries and volunteers to achieve their ambitions. We are here to make ourselves no longer needed and want Bristol to be the first major city to end homelessness.

OUR CULTURE

Here at CIB, we are working towards implementing an culture of inclusivity and psychological safety. This means striving to be an organisation which:

• Is committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from each other and members of the community on our behaviour and work. 
• Encourages staff to articulate their needs: the homelessness sector can be challenging – staff will be good at knowing their limits under pressure and will be confident to ask for help when they need it.
• Encourages colleagues and team to support each other and nurtures an environment where no-one feels worried about asking for help or support when they need it. 
• Nurtures growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 
• Is willing to support the develop a collective emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those we work with to grow. 

ACCESSIBILTY

As an organisation, we are committed to ensuring an inclusive environment for all. Unfortunately, due to the current layout of our building, we are unable to fully accommodate certain access needs. The building's design, including narrow corridors, multiple staircases, and the absence of adequate ramps or lifts, presents challenges for individuals with mobility impairments. We recognise the importance of accessibility and are actively exploring potential solutions to address these limitations. In the meantime, we provide reasonable adjustments wherever possible and are happy to discuss individual access needs to find alternative solutions. Please do contact us to discuss your needs in more detail

SAFER RECRUITMENT

We believe in providing equal opportunities for all individuals, regardless of their past. While we conduct Disclosure and Barring Service (DBS) checks to ensure the safety and security of our workplace, we recognise that having a criminal history does not automatically disqualify someone from employment. Each applicant is assessed on a case-by-case basis, considering the nature of the conviction, its relevance to the role, and the time that has passed since the offense. We are committed to supporting rehabilitation and offering second chances where appropriate, fostering an inclusive and diverse workforce.

ABOUT THE ROLE

Alongside a volunteer and the Monday to Thursday night worker, you will be responsible for providing a safe space, listening ear, support and guidance for young people who will have just started to experience homelessness or housing insecurity.

Reporting to the Youth Services Manager, successful applicants will maintain a safe and welcoming environment overnight at Z House, provide appropriate person-centred support to young people and manage overnight issues and incidents should they occur.

KEY RESPONSIBILITIES

Housing Management

· Sign up and induct young people arriving outside of normal working hours

· Carry out any required health and safety, housing management, risk management monitoring, keeping accurate and complete records throughout.

· Identify and report defects in the buildings, furniture, and equipment to promote a safe

working environment in line with Health and Safety and follow relevant procedures to

remedy all defects.

· Contribute to the upkeep of services, ensuring young people’s rooms, communal and

colleague areas are well maintained, serviced, safe and clean.

Supporting Young People

· Provide support and guidance for young people as appropriate and liaise with their support worker to ensure strong communication.

· Promote the participation and involvement of young people within and outside the

organisation to elevate users’ voice in the delivery of the Z House service.

· Ensure initial safeguarding duties and Policies are met alongside our DSL and on-call manager.

· Ensure all relevant records (including case-notes, safeguarding, incident, and other logs) are

completed for all shifts.

Volunteers

· To support and provide guidance to volunteers partnering your shift.

· Ensure the volunteers’ experience at Caring in Bristol is enjoyable and adds value to the lives of those we support.

· Record volunteer needs with the Youth Services Manager or Project Coordinator.

Other

· Ensure all shift handover tasks and processes are completed satisfactorily including a

comprehensive handover for the Z House Coordinator.

· Safeguard the welfare of children, young people, and adults at risk, working within Caring in Bristol’s

safeguarding policies, Southwest Child Protection Procedures, and local procedures for

safeguarding adults at risk.

· Carry out day-to-day administration functions to ensure that all records and files are

maintained and stored securely in line with the Data Protection legislation.

· Deliver a diverse and culturally sensitive approach, ensuring that anti-discriminatory practice

and equality of opportunity are promoted within all aspects of Caring in Bristol services.

The list of tasks is not exclusive, and duties may be varied from time to time, with the job

description being subject to review and periodic amendments.

SKILLS AND EXPERIENCE

We welcome applications from people who have the passion to help young homeless people in Bristol, have a can-do attitude and can think on their feet, and are willing to continually improve their knowledge of high-quality youth support work.

Caring in Bristol recognise that candidates will have a wide and varied level of experience and want to ensure we reach out to those with sector experience or those with transferable skills.

Successful candidates will be fully inducted and offered a range of training, including recognised Safeguarding training.