Case Manager Jobs in England, United Kingdom

Job Title: Sales & Partnerships Administrator

Salary: £24,570, plus £3,000 London Weighting where applicable

Closing Date: 14th November

Contract: Full-time, permanent

Job Location: London / Midlands / North. The role is based from home with travel to the London office for work meetings about twice a month

Interview: mid-November

Start date: ASAP

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Our values

Empowerment - We support students and our people to develop the skills and knowledge to accomplish their goals. 

Courage - We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission. 

Impact - We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes. 

Inclusion - We respect and value individuality and engage diverse voices to achieve our mission. 

Ownership - We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?"

About the role

This role is available at an important time for The Access Project as we expand on our mission to support many more young people on our programmes, moving into new regions and new schools and with new partners. This is an exciting opportunity for someone with strong administrative skills and experience in managing administration across a number of areas, with an ability to organise and prioritise and with a strong focus on accuracy and efficiency in undertaking a range of key administrative tasks to support the team. The individual will have an interest in developing their experience and a deep passion for our mission to support students to place and succeed at selective universities.

The Sales & Partnerships Administrator plays a key role in ensuring that the sales and fundraising functions run smoothly and efficiently, with a focus on supporting across the team with key administrative duties.

Role responsibilities

Working across Sales and Fundraising, the administrator will be responsible for:

Maintenance of data, financial records and shared systems:

• Updating Salesforce for Sales & Fundraising including reporting through Salesforce

• Updating website and SharePoint sites, ensuring all data is up to date and relevant

• Supporting the delivery and responses to sales and fundraising enquiries, including automated and mass contacts (e.g. emails)

• Monitoring Payroll Giving and supporting with the administration of Individual Giving, including acknowledging /receipting donations

• Collating data for bids and reports and ensuring it is kept up to date/refreshed regularly

• Coordinating with Delivery Team to prepare case studies and maintaining these with uploads to Salesforce with updates as required

Undertaking research and preparing reports for sales and partnerships:

• Undertaking and reporting on research into sales and fundraising leads and events

• Supporting development of event and promotion collateral, including pitch decks

• Preparing drafts and data for partner reports

• Undertaking partner and funder due diligence

Supporting development of external communications and events:

• Developing newsletters

• Preparing partner updates and report, ensuring accuracy and timeliness of reports

• Supporting event preparation and where needed, attending events in person

Team support:

• Recording and uploading minutes and actions from Team Meetings

• Preparing action logs and reminders on actions

• Holding the team event, leave and absence calendars

Other administrative duties as required to support the smooth and efficient operation of the Sales and Partnerships Directorate

Person specification:

• Good verbal and written communication skills

• Excellent attention to detail and ability to manage administration accurately

• Effective time management skills with the ability to meet deadlines

• Good IT skills including MS 365 and apps

• Ability to research and analyse information, and present information clearly

• Ability to work in a team and use initiative

• Value driven and passionate about tackling educational disadvantage, with a commitment to our mission and values

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 days Winter closure

• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more

• Employee Assistance Programme, a 24-hour helpline for staff

• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day

• Interest-free travelcard loans

• Cyclescheme loans

• 3 paid Volunteering Days

• Employer’s pensions contributions (3%)

• CPD options

• The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.

Due to the funding of this job role, you will need to be willing to travel to different Boroughs within London and carry out lone working to spread and raise awareness of the DAVE Team, meeting with other services to create partnership working to ensure our clients receive the best ‘wrap around support’.

About the role:

Working under the direction of the Service Manager you will be primarily responsible for designing, implementing and co-ordinating recovery-focused activities. You will work with SHP colleagues, partnership agencies and those using the services to ensure the programme meets the latter’s needs. You will be responsible for delivering elements of the programme, in addition to supporting staff members, volunteers, students, clients and peers to facilitate groups and activities.

About you:

• Experience of developing, facilitating and coordinating groups and activities (including supporting others to do so too), with a demonstrable understanding of group dynamics.
• Experience of developing and maintaining positive partnership relationships with a range of internal and external services.
• Demonstrable understanding of engaging and motivating people who experience multiple disadvantages, with an awareness of the issues that may make this process challenging.
• Demonstrable experience of working with either homeless service users or clients with complex needs such as Mental Health, Substance Use, Ex Offending, and Physical Health needs.
• A strong understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness.
• Excellent time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Excellent team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd November at midnight

Interview date: Monday 11th November or Tuesday 12th November via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Are you looking to make a real impact and contribute to saving lives through media work? Do you have the skills to react to the news agenda, develop compelling media campaigns and work sensitively with storytellers? If so, you could be just who Samaritans is looking for to join our friendly team as a Media Officer. ​

• £20,400 - £21,120 per annum for 21 hours/week (£34,000 - £35,200 FTE).
• Additional on-call allowance.
• 12 months fixed term contract covering maternity leave.
• Part-time role - 3 days per week with flexible working.
• We are flexible on work pattern (what days and hours per week the role is carried out).
• Hybrid working: Linked to our Ewell (Surrey) office with home working and the option to work from our London office in EC3R.
• In-person working: Meeting in person and working collaboratively are things we value. From Jan 2025, staff are expected to work in person around 2 days per month.
• We are passionate about flexible working, talk to us about your preferences.

Key Responsibilities​
As a Media Officer, you’ll be a key member of our Media team:

• You will respond to journalist enquiries and ensure Samaritans has a voice in the issues that matter to us. 
• You’ll help plan and deliver our proactive media campaigns, which will help us reach new communities and existing audiences to raise awareness of the emotional support we provide. 
• You’ll also work on campaigns and key moments that highlight our important policy and influencing work. 
• Working with lived experience is a cornerstone of our media work, and you’ll regularly be in touch with storytellers, including callers, volunteers, fundraisers and high-profile supporters.​

About You​

• Experience in pitching to different types of media and reporting on coverage.
• Experience in drafting media materials e.g. briefing notes, press releases and reactive comments. 
• Experience of working sensitively with case studies and placing their stories in the media
• Experience of working in: newspapers, a charity press office, a commercial PR agency or in-house media / public relations.
• A clear understanding of UK media, its interests and needs.
• An understanding of how different audiences engage with media/news content differently across digital platforms (or online/offline channels).
• Experience of dealing with high level editorial teams within the UK media.
• Good computer skills in word-processing, databases and spreadsheets.

Our Benefits

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.​

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks. ​​

Being Inclusive​

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Application 

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If this sounds like the opportunity for you, please upload your CV and answer a couple of application questions about your transferable skills and experience, including the following:

1. What makes you want to apply for this role at Samaritans? (300 words max) 
2. How much experience have you had working in a press office or in a PR agency before? (300 words max) 
3. Have you got experience working sensitively with case studies to secure media coverage? (300 words max) 

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Applications close at 9 am on 4 November, with video interviews likely w/c 11 November 

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

Position

Reporting into the Head of Communications, this is a strategic and hands-on management role responsible for driving ShareAction’s media function and acting as a key business partner for colleagues across the organisation. Using your experience of developing media strategies, you will advise teams on how to enhance ShareAction’s position as a thought leader on responsible investment, support organisational goals to influence decision-makers and engage target audiences and help manage ShareAction’s reputation by advising on risk and mitigation. You will line manage a Media Manager and Senior Media Officer in the UK and provide guidance to a Media Advisor in Brussels to design and deliver high-quality media relations activity and ensure the effective operation of ShareAction’s press office and internal processes, including media monitoring and reporting.

You'll play a key role in the development of campaigns to hold global companies to account for their impact on people and planet and promote research and recommendations to support our vision of a world where responsible investment is the norm. With excellent interpersonal skills, you’ll be able to work collaboratively, supporting colleagues to engage effectively with the media.

If this sounds of interest, we’d love to hear from you.

What you’ll bring to the team

We want to hear from you if you have substantial experience working in a press office or as a journalist, with recent experience at a senior level, and a strong track record of securing positive coverage to achieve brand, engagement and influencing goals. This role would suit someone who is skilled in developing and delivering media strategy to support organisational objectives – including thought leadership activity for specialist audiences – and has the interpersonal skills to collaborate effectively with colleagues at all levels across the organisation and win support for your recommendations. You’ll be a highly regarded people manager who has a proven track record of developing junior team members and putting in place the structures and support for them to succeed. You’ll be passionate about using the power of communications to help drive a better future for people and planet.

This role would suit someone who has outstanding verbal and written communication skills, with a flair for breaking down complex issues and the ability to use framing and messaging techniques to produce high-quality content that can resonate with target audiences and inspire action. You’ll enjoy working in a fast-paced, changing campaigning environment and have excellent organisational skills to be able to manage multiple projects at once. You might have previous experience developing media activity within a campaigning or advocacy organisation or on social, environmental or financial issues.

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy; however, as this role involves a lot of close collaboration with London-based colleagues, there is an expectation that you will be able to come into the office once a week. The whole Communications team meets together in person at least once a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension: invested with NEST and their green funds.
• A healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 25th November 2024.
First-round interviews: Thursday 5th and Friday 6th December 2024.
Second-round interviews: Thursday 12th and Monday 16th December 2024.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting, we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

The Talent Set are delighted to be working with a fantastic health organisation to find their Marketing Executive.

The charity offers a flexible working environment, with hybrid working once per week from their London office.

The Marketing Executive will be responsible for carrying out a multitude of different initiatives and innovative campaigns across a variety of platforms to meet the needs of the case management division. Reporting into the Marketing Manager, this role requires a creative and proactive individual who thrives on collaboration to achieve the best results, with the determination and know-how to get things done.

Key Responsibilities:

· Develop our existing case management social media strategy to drive engagement and build our digital presence making best use of Hootsuite.

· Create brand-aligned content for use across several platforms to support organic traffic growth using SEO best practices.

· Support the development and execution of campaigns to drive brand awareness and candidate acquisition.

· Plan, design, and create comms to our client database using MailChimp.

· Assist in the management and maintenance of our portfolio of websites.

· Monitor campaigns and report regularly on performance.

· Research and analyse market trends, demographics, competitor services, footprint and other relevant information to form marketing strategies.

· Work with the wider Marketing team to advance detailed marketing plans for all marketing channels.

· Collaborate with the Business Directors of each Case Management company to generate content for their platforms and assist with additional marketing support.

· Support planning, coordinating and executing events including arranging the delivery of marketing materials, managing aspects of event logistics and gathering feedback to continuously improve future events.

· Curating content for collateral including brochures, adverts and flyers and using written skills to create content where necessary.

· Formatting internal documents to meet brand guidelines and tone of voice.

Person Specification:

· Experience creating social media campaigns.

· Knowledge of Adobe Creative Suite or Canva.

· Strong communication skills.

· Outstanding copywriting and proofreading ability, with fantastic attention to detail.

· Excellent written and verbal communication skills.

· Proficiency in digital marketing tools and platforms, including social media and content management systems.

· Exceptional organisational skills with the ability to manage multiple projects simultaneously.

· Creative thinker with a strong attention to detail and problem-solving abilities.

· Ability to work both independently and collaboratively in a fast-paced environment.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Do you have a passion to see positive change in the lives of people who are seeking ot make a new start in the community after prison, and a genuine belief in their ability to make such changes?  Do you have strategic abilities?

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into the locality, within the counties of Cornwall, Devon and West Somerset.  This includes mentoring, practical support, advocacy and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.

The role of the SALT Project Lead is to implement and develop the charity's strategy of involving people with lived experience of the criminal justice in the design and delivery of its services.  This will include setting up a network, in which 'graduates' of mentoring support can continue to receive light touch support and be introduced to opportunities that will enable them to become more socially included, and to feel a real sense of belonging in their community. Another facet of the post will be facilitating and overseeing the 'Lived Experience Advisory Forum (LEAF)'. The role will include some direct community chaplaincy mentoring provision; giving practical and effective support to people with convictions to assist in their rehabilition and resettlement. 

We are looking for someone who is self-motivated and a true team-player.

The post-holder will have a pastoral heart and concern for the wellbeing of people, will be in sympathy with the faith ethos and values of the charity, and be able to promote an environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.

About the role

A fantastic opportunity has arisen to join our bank of casual workers as a Welfare Officer, providing cover as required for the SSAFA RAF Service across the UK.

Our Bank Welfare Officers will provide direct and impactful welfare support to RAF personnel and their immediate family on an ad hoc basis when a full-time member of the team is unavailable to do so.

As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you may be asked to use digital technologies to complement and enhance processes and service user experience.

You will work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive, have access to your own car and be flexible to spend nights away from home occasionally within the UK at short notice.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role 

Download a copy of the job description and apply via the Apply button.

If you have any queries or would like to speak to someone about this role, please Cathie Johnson for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on Sunday 03 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: Thursday 14 November 2024

Contract:  Permanent, full time 37.5 hours per week  

Salary:  £25,787 - £27,886 per annum 

Location: Sheffield, S7 2PY 

Closing date:  Sunday 10 November 2024 

Interview date:  19 & 20 November 2024 

We’re recruiting an Assistant Manager – Client Services to oversee the smooth operational delivery for our client journeys across our rehoming services at our rehoming, advice and behaviour unit in Sheffield. You will help us ensure the right pet is placed in the right service, in the quickest amount of time and our clients, pets and people, receive excellent care throughout the admission and adoption stages of the rehoming process. 

More about the role

At Blue Cross, our ambition drives us, and our Sheffield rehoming, advice, and behaviour unit in South Yorkshire, just a short drive from the beautiful Peak District, plays a vital role in helping us achieve our goals and support more pets in need. Our proactive team is dedicated to assisting the local community in various ways, from helping people and pets in need through our food bank to providing rehoming services for a wide range of pets. Without cattery or kennel facilities, we must be innovative as a team to ensure we can address the most urgent cases. 

This is an exciting opportunity to join Blue Cross as the Assistant Manager – Client Services, where you'll lead a dynamic team committed to providing exceptional client care. You'll make informed decisions that prioritise pet welfare and deliver outstanding rehoming services. 

In this role, you'll actively enhance our clients' experiences, ensuring every interaction is positive, efficient, and upholds our high standards. You’ll play a key part in helping the centre meet its targets for pet-related income, adopter and admitter satisfaction, and supporter engagement. 

You’ll also take charge of client service reporting, collaborating closely with the centre’s senior leadership team to understand pet throughflow and client journey satisfaction. This insight will empower you to identify, create, and implement continuous improvements. Additionally, you’ll be involved in the admission and adoption processes, managing enquiries from the public wishing to relinquish pets, prioritising admissions, promoting pets in care, and facilitating successful adoptions. 

As the Assistant Manager for Client Services, you’ll ensure that outstanding customer service is at the heart of every interaction. You’ll help create welcoming and engaging public areas, ensuring the administration of admission and adoption processes adheres to internal protocols and regulations, including GDPR. 

This is a full-time position, working 37.5 hours per week on a rota that includes weekends and bank holidays. 

About you

You have a deep understanding of the processes and stages involved in admitting and matching pets with their new owners. Your passion for exceptional client service, coupled with strong analytical skills, allows you to rigorously monitor, assess, and evaluate to drive meaningful improvements. 

As a positive and innovative manager, you know how to inspire and motivate your team, fostering a culture of continuous improvement. You’ll lead a team of Pet Welfare Assistants, empowering them through effective management and coaching to reach their full potential. 

With excellent communication skills, you adapt your approach to resonate with different audiences. You thrive in a fast-paced environment, staying calm and organised while juggling multiple tasks and making sound decisions under pressure. 

Having worked in emotionally charged settings, you understand the importance of resilience and possess excellent “bounce-back ability.” Your emotional intelligence and empathy enable you to support both your team and members of the public, creating a compassionate and effective workplace. 

Knowledge, skills, and experience  

• Experience of working in a rescue welfare environment. 
• Significant experience of managing a team. 
• Experience in delivering high level client service. 
• Experience of working in a fast-paced environment. 
• High standard of verbal and written communication. 
• Proven decision-making ability. 
• Current full driving licence. 
• The ability to demonstrate, understand and apply our Blue Cross Values 

It would be great (but not essential) if you also had:  

• Performance management and improvement experience.  
• Understanding of safeguarding issues. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.  

How to apply  

Please visit our webiste, click the apply button and complete the online application process before the closing date Sunday 10 November 2024. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits   

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays  
• Pension scheme with enhanced employer contribution  
• Health cash plan  
• Life assurance  
• Unlimited access to an employee assistance programme  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife  
• Recognition scheme Annual volunteer days 
• Claim for professional fees  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. 

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. 

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. 

Pets change lives. We change theirs.
 

Our commitment to diversity and inclusion 

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. 

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.  

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.   

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.  

If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch.

Our values    

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.  

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times  
 

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking  
 

Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you 

Are you looking for a role where you can develop your HR experience while working for a leading charity?

We have an exciting opportunity for someone to join us in the role of People Advisor to play a key role in delivering outstanding HR services across the organisation. The St Mungo’s People, Culture and Inclusion team are looking to achieve a number of ambitious and compelling goals which will have a real impact on colleagues across the organisation. 

You will be joining an enthusiastic team of People Advisors and Business Partners, working with managers across the organisation to provide advice on a broad range of employee relations issues, and generalist HR queries. Key responsibilities in this varied role will include:

• Overseeing a caseload of high, and low risk ER cases within designated regions of the organisation, providing advice and coaching to managers throughout the case management process.
• Providing ongoing advice and guidance to managers, to support them in managing their people well and delivering an effective service. 
• Ensuring a high quality, responsive, reliable and proactive service is provided to internal customers.
• Developing your own knowledge and experience in ER and HR advice services. We pride ourselves on supporting personal development and career progression across the team.
• Undertaking HR projects to improve the quality of the service in line with organisational objectives.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

If you are an experienced HR Advisor looking for a new challenge, then this People Advisor role is a great opportunity for you to get involved with a fantastic organisation that works tirelessly to ensure that everyone has a place to call home and can fulfil their hopes and ambitions. If you can demonstrate the below, we encourage you to apply.

• Experience of providing advice on employee relations matters within a generalist HR environment, including managing cases to resolution.
• Good time management and prioritisation skills with the ability to manage a busy caseload.
• Strong understanding of employment law, good management practice and stakeholder management.
• Be a qualified member of CIPD (Level 5 or 7) or have equivalent experience of working on HR issues.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 4 November 2024

Interview and assessments on: week commencing 11 November 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Salary range £38,000 – £41,000 per annum | 35 hours per week (full-time) | Permanent

This role will involve hybrid working from home and WGN offices, as well as travel across London and community-based working as determined by service user and service delivery requirements.

About us

Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.

Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.

About the role

The Advice Casework Manager (ACM) is a new and exciting role within the Advice Service, and the post holder will spearhead the development and coordination of Women and Girls Network’s (WGN) casework provision. You will be leading a team of experienced caseworkers, managing the day to day running of WGN’s Advice Casework provision, enabling and leading the facilitation of innovative, responsive, trauma-informed and culturally appropriate services for survivors of violence against women and girls (VAWG).

Service development will be a pivotal part of this role; this will include identifying gaps in service provision and service reach, and creating opportunities for service development and innovation; as well as enhancing the service profile and visibility, building and maintaining effective partnership working with key agencies that are relevant for survivors of VAWG in London.

The ACM will provide leadership, guidance and support, creating and promoting a supportive, collaborative and productive working environment, where professional growth, development and successes are enabled and celebrated.

About you

We are looking for highly motivated, inspirational and dynamic practitioner with the ability of providing effective management, coordination and development of casework/advocacy services.

Further information

This post is subject to satisfactory references, DBS check, and social media background screening.

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.

We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.

WGN is an equal opportunities employer.

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women to help them to heal and thrive. 

“One25 is a huge part of my life and has really supported me. When I first came through the doors, I remember being made to feel welcome, and I felt safe. At last, I knew I wasn’t alone. I wouldn’t have my flat without being supported when I was homeless. One25 has helped me throughout my addiction and what goes with it. They let me take the time I needed and were there when I was ready to access help around domestic violence with my ex-partner.  I can’t explain how it felt to finally open up and to say ‘I’m not ok’.“ – One25 Service User

One25 services have been developed to meet women at their point of need, with love and practical support. We do this through our night outreach service which is a lifeline for nearly 135 women on Bristol’s streets. Our specialist caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live. Our new Health Hub provides vital access for women to health services, supported by healthcare professionals.

This is an exciting opportunity for a people person to join our team. The Health Hub Support Worker is a new role and will to support the delivery of our Health Hub at One25. You will support women to access the service, assessing their need and connecting them with support they need with compassion and care. You will work with a range of professionals to increase women’s safety and improve their health and wellbeing.

For this role, we are looking for a team player who is driven to deliver trauma informed support and thrives in working in fast paced environments.

“Anyone joining One25 needs to have a willingness to walk alongside the women, to listen without judgement. Sometimes we just need to be heard. We need you to be adaptable and quick thinking. To understand the problems faced by a marginalised woman.” – One25 Service User

At One25 we seek to imbed our values into the daily work and activities of One25 employees and volunteers. We are looking for candidates who understand, demonstrate and apply our workplace values:

• Compassion – we care
• Justice – we fight for change
• Learning – we grow together

These values reflect the way that we work with and for the women, each other, partners and within society and its systems.

Please see the person specification for more information.

It is an Occupational Requirement that applications for this post are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Enhanced DBS disclosure will be required.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from ethnically diverse people, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Benefits:   Generous leave allowances: 33 days holiday inc. bank holidays; 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.

Enhanced company sick pay and maternity pay

Wellness leave, paid emergency dependents leave

Access to Health Cash Plan and Employee Assistance Programme

Mental Health Champions

Reflective practice sessions

Cycle Scheme & Dr Bike

Opt-out pension scheme.

Hours: 30 hours over 4 days per week (Mondays, Tuesdays, Wednesdays and Fridays) and may include occasional weekend, morning or evening commitments.

Salary: £21,220.80 per annum  (FTE £26,526)

Contract: 2 year fixed-term contract

Applications by: 9am, Wednesday 13th November 2024

Interviews: Tuesday 26th/Wednesday 27th November 2024

Start date: As soon as possible

MLC Partners are recruiting for an interim People Partner to join a Charitable organisation within the health sector. This position is responsible for recruiting, training, employee relations cases, payroll and employee benefits.

This role is due to commence early December, for at least 4months (with the potential of extension/ permanent opportunity). It is a full-time role, with hybrid working onsite near Kingston upon Thames (and occasional visits to a site in Guildford), and from home (2days).

Key responsibilities:

• Managing employee relation cases across the organisation, escalated by the People Advisor.
• Supporting and challenging managers in the use of HR policies, providing advice and guidance.
• Reporting to senior management on trends to identify key areas for people management, including performance, absence management, recruitment and retention and employee relations.
• Managing and implementing new EDI and HR initiatives and supporting the wider organisation with any HR policies and process changes.
• Oversight of the People Advisor on recruitment, and support management throughout the recruitment process.

Key criteria:

• Chartered membership of CIPD/ Relevant HR qualification.
• Previous experience in similar HR generalist/people partner role.
• Proven capabilities in employee case management, with strong working knowledge of employment law.
• Experience in working within a charity/healthcare.
• Confidence in communicating with multiple stakeholders across the organisation.

Please apply now as applicants are under constant review, and this role may be filled prior to the ad closing. For any additional questions, please reach out to Annabelle at MLC Partners.

Main Purpose and Scope of the job

To support the Head of People with the provision of consistent and reliable Human Resources support in relation to policies and practices and with the practical application of employment law.

You will actively engage with managers to bring employee relation issues to resolution and proactively monitor trends and themes across the organisation. and will play a key part in the employee lifecycle with emphasis on recruitment processes, attraction and retention.

​You will provide coaching and support to line managers in relation to all aspects of early or informal employee relations including but not limited to; Probation, performance management and capability processes, grievance and disciplinary investigations. You will Actively provide guidance to staff and managers through employee relation processes seeking early resolutions and restorative conversations in the first instance. Actively take the lead on formal employee relation case work such as grievances, suspensions, investigations and present at hearings.

Reporting and monitoring of sickness/absence levels, advising line managers to ensure a consistent approach is taken to reduce absenteeism.  Oversee all Stage 1,2 and 3 absence meetings and OH reports where required.

Be integral to all organisational change developments including recommendations for change, structure and job design.  Ensure organisational change is managed sensitively and in line with policy and employment law. Assist on organisational restructures and TUPE regulations in times of expansion and growth.

Actively contribute to policy development in line with employment law and best practice.