Carers Information Centre Manager Jobs in BR5 3AJ
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you make a difference for Carers in Wandsworth?
We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our dynamic team.
Our Charity:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
The Role:
This role involves one to one support for Carers of people with dementia, providing information, guidance, and advocacy, developing and delivering dementia training for Carers and facilitating support groups. This role also includes coordinating and delivering monthly Dementia Cafes for people with dementia and their Carers, including supervising cafe volunteers.
Your skills and Experience:
The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.
They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.
Does this sound like you?
Benefits of the role and working for Wandsworth Carers’ Centre:
- Friendly team and working environment
- Some weekend and evening work with time off during the week
- Annual leave from 26 days increasing to 31 days plus bank and public holidays
- Contributory company pension
- Ongoing training and development opportunities
- Employee assistance program.
- Cycle to work scheme
To apply:
please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
Please note: we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.
Advice Worker
Salary: £35,000
Full Time (35 hours per week)
Benefits of working for Wandsworth Carers’ Centre:
- Friendly team and working environment
- Annual leave starts at 26 days increasing to 31 days plus bank holidays
- Contributory company pension,
- Ongoing training and development opportunities
- Employee assistance program.
Our Charity:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
Are you passionate about supporting Carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team providing welfare benefits advice & guidance to those who need it most.
As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.
You will manage your own caseload while also providing supervision and support to another advice worker.
Your excellent communication skills will help you connect with and support Carers, while your IT proficiency will enable you to provide effective, efficient assistance.
Key Responsibilities Include:
- Providing advice & advocacy on welfare benefits and housing.
- Managing your own case load
- Supervision of another advice worker
- Offering guidance and support to colleagues
- Maintaining accurate case records, adhering to AQS standards.
Essential Requirements:
- Experience of providing benefits advice, guidance and support
- Experience of managing a case load
- Experience of representing clients with external bodies / organisations
- Experience of supporting with benefit appeals through to tribunal stage.
- Knowledge of or ability to understand and use relevant legislation.
- Ability to work across the borough and provide home visits
If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
To apply, please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Impact and Evaluation Manager designs and leads the organisation's impact, evaluation and research programme, ensuring accountability, learning, and continuous improvement.
Description of role:
This post is responsible for delivering the Impact and Evaluation portfolio at Buttle UK. The role has a key strategic role to play in understanding the impact of our grants and leading a broad portfolio of evaluation work. The I&E Manager is responsible for monitoring and delivering evaluation reports, creating and analysing internal and research data, and building and maintaining relationships with key stakeholders and data partners. The role works closely with the internal fundraising and grants teams at Buttle UK to strengthen their work by providing data, insight, and support. Our Impact and Evaluation portfolio also includes commissioning and undertaking new research, supporting our aim to publish studies on issues that affect children and young people living in poverty. The role is supported by, and is line manager to, an Impact and Evaluation Officer.
To get a copy of the Job Pack please click through to apply. You will then be able to download the pack.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families
About the role
We’re seeking a solicitor to lead the development of a new legal advice service for kinship carers. Joining an established advice team in a growing national charity, this is a new role focussed on delivering specialist legal advice to individuals and changing policy and practice through strategic casework.
Importantly, the postholder will have the opportunity to shape the role to best meet the needs of Kinship and kinship carers.
You’ll be part of a skilled and supportive team who keep kinship carers at the heart of their service.
Our Advice Team supports kinship carers in complex and challenging situations. It can be a tough role at times, so we prioritise adviser wellbeing and are developing a trauma informed approach to our advice work that we’ll be embedding across the service.
The type of person we’re looking for
You will be a 3 year PQE solicitor with strong knowledge of child law, family court processes and related safeguarding legislation. You will have the ability to become a leading expert in kinship care law. You will bring a compassionate and practical approach to supporting kinship carers to navigate legal challenges, access support, and achieve the best outcomes for the children in their care.
You will understand the broader systemic challenges faced by kinship carers, be a strategic thinker and have an interest in service development and policy influencing.
You will need to be resilient and be able to remain calm in difficult situations. You will be firm, sensitive and professional in your approach and will be clear and assertive as you identify key issues and support kinship carers to get their needs met quickly and effectively.
You will understand how important it is that kinship carers feel confident in making their own decisions with the right information and advice so that they can build their own knowledge and confidence rather than dependency.
Key responsibilities include:
· Provide high quality, people centred, specialist legal advice and assistance to kinship carers in England and Wales on kinship care law-related matters.
· Undertake casework and strategic casework.
· Lead the development of Kinship’s legal offer to kinship carers.
· Provide support, resources and training to colleagues in the advice team to support the quality of legal advice.
· Ensure our legal service is compliant with all relevant regulatory requirements.
· Work with our Policy and Campaigns team to identify opportunities for influencing policy and practice through strategic casework, litigation, policy work or campaigning.
· Support colleagues in our Training and Website teams to develop legally accurate content and resources.
Essential knowledge, abilities, skills and experience include:
· A minimum of 3 years post-qualification experience (PQE) in child law, family law, or closely related fields.
· Experience in both private and public law child-related cases.
· Strong knowledge of child law, family court processes, and related safeguarding legislation.
· Ability to provide clear, accurate, and practical legal advice tailored to the individual circumstances of vulnerable people.
· Excellent written skills and research skills.
· Strong organisational skills to prioritise tasks effectively, meet deadlines, and comply with legal and regulatory requirements.
· Confident in using digital tools, and an ability to learn new tools.
•Strong ethical standards and a passion for supporting vulnerable individuals to obtain access to justice.
(See Job Pack for full job description and person specification)
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
HOW TO APPLY:
Please apply for the role of Kinship Care Legal Lead by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience. Please include your notice period / earliest availability to start.
- Application opens: Friday 28 March
- Application deadline: Monday 21 April, 10 AM.
- First interview: Online – w/c 5th May
- Second interview: In person – w/c 12th May
Some tips for your application:
· Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
· Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
· Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
· Don’t go over 3 pages on your covering letter.
· Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
Please apply for the role of Kinship Care Legal Lead by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role set out in the job pack. Please use examples to demonstrate your experience.
Please include your notice period / earliest availability to start.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to use your lived experience as a Carer to make a difference for Carers and families supporting someone with a mental health condition?
If so, this could be the job for you!
This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust, to support Carers of people with mental health conditions. This project will work to support Carers through one-to-one support, outreach, training and peer support groups.
About The Role:
Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role. You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups in response to identified need and deliver training and outreach sessions at different locations across the borough. You will work in partnership with South West London and St George’s Mental Health NHS Trust (SWLStG), to ensure Carers are identified and routinely referred into the service. You will have responsibility for line managing the Mental Health Carers Peer Support Worker.
Key Requirements Include:
- Lived experience of Caring for someone with a mental health condition
- Experience of direct work with clients, providing information, advocacy and 1:1 support, including assessing need.
- Experience of / ability to develop and facilitate peer support groups and training.
- Efficient organisation and time management skills with the ability to balance and prioritise a busy and varied workload.
- Developed IT skills, with experience using databases and communication platforms.
- Experience of liaising with a wide range of statutory and voluntary agencies at all levels.
- Experience of report writing, including statistical data
- Experience of project management including managing staff
About Wandsworth Carers’ Centre:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate, often helping Carers through difficult times.
Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Benefits of working for Wandsworth Carers’ Centre:
Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.
To apply:
Please submit:
- A current comprehensive CV (no longer than two A4 pages)
- A covering letter (no longer than two A4 pages) stating how you believe your skills and experience match the requirements of the role and person specification.
info
Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
:Post salary - FTE £40,000, pro rata £32,000
We are a small, warm friendly and much-loved charity. Everything we do is about supporting carers.We are mission-led, reducing isolation, supporting lives, changing lives and building a community by bringing carers together.
Working with us is very much a community thing, you will be part of something that means a great deal to many people, you will become well known by our community, and you will work with us in a beautiful place that is very much the heart of the carer community. Greenwich Carers Centre stands alone. Not only are we the only purpose-designed carers centre in the UK, our carers centre is one of the borough's Grade 1 listed heritage buildings. Our centre includes a fully staffed reception area, cafe,walled garden, activity rooms - all of which are used to very great effect.
Our busy centre is an opportunities hub for carers. We provide educational, recreational, peer support, social, cultural, consultation, information and hobby & interest activities at Greenwich Carers Centre and out across the community. At the very heart of us is one-to-one support - completely tailored to meet the individual needs of carers, one-to-one support matters - it is crisis intervention, it is problem solving, it is emotional and practical support - it is whatever a carer needs, when they need it.
We are looking for excellence, heart and drive to lead our one-one support services, to lead our outstanding support team, and to work alongside our creative and forward thinking CEO in driving our charity forward. If this is you, we would very much like to hear from you..
The role
Reporting directly to the Chief Executive, this second-lead senior management role supports the CEO in delivering the organisations business strategy. As the statutory service lead for Greenwich Carers Centre, the role is responsible for ensuring the contract compliant delivery of a small portfolio of non-regulated local authority funded services that provide front line support to carers within the Royal Borough of Greenwich.
The role deputises for the Chief Executive and leads a dedicated staff team actively providing essential emotional and practical support to carers across the borough. As the second most senior post in the organisation, the role engages with stakeholders and influences, shapes and informs across most aspects of the charity’s day-to-day operations. By working with the CEO and external fundraising colleagues the role helps to shape the charity by informing the development of grant funded programmes that; provide specialist support to carers, add value to our statutory services, and extend our charity by building upon a consistent level of notable business achievement.
Job description: Service Development Lead – Carer Support Services
Reports to: Chief Executive,
Key holder responsibility: Yes
Post:Part-time: 28 hours per week = 4 days
Salary: Pro Rata £32,000. FTE £40,000
Post location: Greenwich Carers Centre, London SE7
Annual Leave: 25 days + Bank Holidays (After completion probation period)
Direct reports Support team, Participation and Involvement Officer
Statutory Services Lead
To manage a small portfolio of Greenwich-based statutory carer support contracts Greenwich Carers Centre do not provide CGC regulated services. We currently hold three statutory service contracts, highest value service = 400k per annum.
To ensure quality and manage the delivery of services in relation to contract
To ensure services are
·To ensure Charity Log and KPI service monitoring systems are maintained and updated
To report quarterly on service performance via written local authority report, board paper submission and whole-team Quarterly Review Meetings
To assist in the occasional development of local authority tenders and lead on service set-up in response to contract award
To ensure support staff are compliance trained, supported, monitored and supervised
To act as the organisational lead for reporting Safeguarding concerns
Deputising for the Chief Executive
To act as lead manager when the Chief Executive away from the centre, on leave, or otherwise absent.
To be the lead contact for staff, volunteers and customers
·To deal with and manage arising situations at the centre
·To assist with facility management and operational tasks as appropriate.
·To carry out tasks as requested by the Chief Executive
To ensure the charity has adequate staff cover for planned activities.
Strategic planning and new business
·To support the CEO with business strategy planning
·To work with an external fundraising teams to inform the development of funding bids.
·To contribute to the financial wellbeing of the organisation by supporting income generating activities
Partnerships and networking
To represent the organisation by participating in Local Authority and Voluntary Sector Forums, Steering Groups and Consultation activities
To work with voluntary sector partners to extend the reach of our services, collaborate on service delivery and provide new opportunities for our customers
· To negotiate and draft partnership agreements for collaborative working
Involvement and engagement
To ensure carers inform continuous service improvement through the feedback and evaluation of services
To support co-production through carer engagement
To support the set-up of a Carers Committee to inform and shape the operational environment of Greenwich Carers Centre. Once established, to be the senior management contact for the committee.
·To annually review the organisations carer engagement strategies and ensure output requirements are built into project and service delivery.
Marketing and communications
To be an advocate for local carers, speaking locally and regionally on their behalf via a national carers network, and, on occasion by engaging with local media
To support and inform the development of marketing materials
To represent the organisation when dealing with stakeholders, voluntary sector partners and the wider community
To regularly attend meetings of the Carer Partnership Board as representative of Greenwich Carers Centre To support the charity’s community engagement activities
General
To act in an appropriate manner at all time
To support the Centre Manager and Projects Lead and assist in the day to day running of Greenwich Carers Centre
To undertake any other duties as reasonably requested by the CEO or Board of Trustees
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Jigsaw4u is a charity with a proud 27 year history in supporting mental health and wellbeing in South West London. We are seeking a support worker who is passionate about assisting carers, and who shares our values and person-centred approach.
Role in Context
Jigsaw4u’s Carers Peer Support Service supports carers in the London Borough of Merton through emotional support and access to information, opportunities and practical advice.
Working alongside other VCSE peer support providers in the Borough, other carer organisations or providers of statutory carers work, the post holder will work on improving pathways and coordinating services for carers experiencing mental health issues, often as a direct result of caring. The post holder should have lived experience of caring for someone with mental health challenges, or direct experience of mental health challenges as a result of their caring responsibilities.
- Purpose of the job
Be responsible in the designated area for:
- Delivery of one-to-one and group peer support sessions designed for and by carers
- Collecting data and reporting on direct work delivered with carers
- Collaborative working with the Merton Peer Support Partnership
- Developing and enhancing relationships with strategic partners
- Maintaining and striving to improve service delivery standards and effectiveness
- Main duties
- Providing emotional and wellbeing support for carers through one-to-one, person-centred interventions
- Working flexibility to support carers aged 18 and over, who are caring for someone with mental health difficulties or experiencing mental health issues, often as a direct result of caring
- Empower and support carers to become involved in local Mental Health developments, particularly within SWLSTG
- Encourage and assist the uptake of Carers Assessments and the ability of carers and their families to assess their own needs to develop solutions and manage resources
- Assist carers in accessing opportunities for breaks from caring through activities within the partner organisations and external agencies
- Delivering time-limited, outcome-focused interventions to support personal outcomes so carers feel emotionally and practically supported
- Group-based support to address intended specific outcomes
- Encouraging access to local services to promote community inclusion and connectedness, enabling sustainable recovery and support
- Practical support to help carers access the right services and support based on needs, preferences, and the options available
- Evaluation of interventions provided through use of Outcomes Star and other
- agreed measurement tools
- To assist the Service Manager in creating monitoring reports
- To attend professional/monitoring meetings if required
Helping children, young people and families in South West London put the pieces back together following social and emotional difficulties.

The client requests no contact from agencies or media sales.
Position: Change Communications Manager
Type: Full-time (35 hours a week) - Fixed term contract (12 months)
Location: Office-based in London with flexibility to work remotely
Salary: £44,339*per annum plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
*you’ll start at our entry point salary of £44,339*per annum, increasing to £47,110 * after 6 months service and satisfactory performance and to £49,881* after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this is a fixed term contract for 12 months.
We are looking a Change Communication Manager to lead in developing, coordinating and delivering strategic communication campaigns to support the MS Society’s internal transformation work. This includes projects strengthening our data and service offers and enhancing our organisational culture.
An expert in change communication and stakeholder engagement, you will work closely with teams across multiple projects, synchronising content delivery and language to ensure clear storytelling and maximising employee engagement.
Your work will involve understanding the needs of audiences across the charity, ensuring they are connected and engaged with the transformation programme.
As a skilled storyteller, you will craft inspiring narratives that connect staff and volunteers to the charity’s transformation journey and its wider strategic aims. Your work will help staff and volunteers feel informed, engaged and empowered as we evolve our ways of working.
More information about our job opportunities and how to apply can be found on our MS Society website.
Closing date for applications: 9:00 on Tuesday 15th April 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Customer Information Manager
Salary £32,320 Full Time 35 hours per week
Do you want a job that makes a positive difference to people’s lives?
Age UK Croydon’s is recruiting for a new role of Customer Information Manager.
If you are an enthusiastic, compassionate and person-centred individual, with an advice background, this could be the role for you. The Helpline and Reception at Age UK Croydon is the “front door” to all of our services and often the first contact an older resident, carer or family member will have in finding information or support for a range of issues including benefits, tradespeople, dementia support, transport, council tax, housing, activities, groups and clubs, help at home and more. We are experiencing increased demand against the background of the Cost-of-Living crisis and reduced advice services in Croydon.
Helpline and Reception work closely with our Advice team, and following restructuring, we are now looking for a Customer Information Manager to grow and lead this team.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Do you have an understanding of the needs of people with dementia and their carers?
Could you lead and support a team of Dementia Advisers to deliver an effective service to clients?
Age UK Sutton is a local, independent charity with a mission to make Sutton a more Age Friendly Place. We deliver a mixture of services for those 50+, their families and carers, run a social enterprise and are involved in local influencing and strategy. The Dementia Hub has been formed from key learning and insight gathered through a year-long pilot period of delivery and the first joint Health & Social Care Dementia Strategy commissioned in Sutton.The service aims to offer a central, single Point of Support in the Borough and enable people with dementia and their carers to live well and maintain their independence for as long as possible.
We are looking for a Team Leader to provide supervision and support to a team of Dementia Advisers and service volunteers and to co-ordinate the Dementia Hub. This new role will work alongside a passionate team to develop a growing service.
Age UK Sutton are looking for a supportive and person-centered individual to:
-
Team lead five part-time Dementia Advisers and service volunteers;
-
Provide a seamless service that offers consistent and timely access to information and support, including exploration of client needs and triaging as appropriate;
-
Build relationships with health and social care professionals and work within the Memory Assessment clinic;
-
Carry out skilled record keeping and contribute to the monitoring and evaluation of the service; and
-
Promote the service within all communities to ensure the service is accessed by individuals across the Borough.
Training and development opportunities are available to all staff.
Full details about the role, including a person specification, can be found within the job pack. Once you click to apply, the job pack will be available to download and view. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton.
To apply, please submit a CV and supporting statement. We expect candidates to address the experience, skills and knowledge sections of the person specification, found within the job pack, within their statement.
This is a fixed-term contract for 12 months with potential to become permanent.
Closing date for applications: Wednesday 9th April
To apply, please submit a CV and supporting statement. We expect candidates to address the experience, skills and knowledge sections of the person specification, found within the job pack, within their statement.
Our Mission is to make Sutton a more Age Friendly place.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a tangible impact in the charity sector? This is an exciting opportunity to join The Mulberry Centre at a pivotal time. As we celebrate our 25th anniversary in 2026 and prepare for a series of high-profile fundraising initiatives, this is your chance to be part of something truly special. With the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital, we’re ready to enhance our collaboration with local NHS services and broaden our impact within the community.
Since 2001, The Mulberry Centre has been providing essential cancer information and support services to over 18,000 people. With our income now exceeding £750,000 and growing fast, we’re set to expand even further and we need someone like you to help secure the vital funding that will enable this growth.
Working closely with the Head of Fundraising and Engagement, you will play a key role in implementing fundraising plans that focus on researching, building relationships, and providing exceptional stewardship to corporate partners and major donors. This position will actively contribute to the development of broader fundraising strategies to support the organisation's growth. In addition, the role is responsible for the creation and growth of a legacy giving programme. This will involve working with solicitors, accountants, financial advisors, and other professionals to identify potential legators. You will engage in research, build relationships, and host targeted events to cultivate support for legacy giving. Furthermore, you will collaborate with the Head of Fundraising and Engagement and the Marketing and Communications Lead to develop strategies for marketing legacies and expanding this critical area of support.
The ideal candidate will be a skilled multi-tasker with strong project management and interpersonal abilities, capable of meeting tight deadlines and managing important partnerships effectively.
To apply, candidates must submit a comprehensive CV along with a covering letter. The covering letter should include a supporting statement that demonstrates how you meet the personal specification for the role. Please note that applications will only be considered if both documents are provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
About this post
You will be creative and independent thinker, with excellent management and IT skills, who is able to support and empower the staff team at our supported living houses to create a welcoming and supportive home environment for adults living with learning disabilities.
You are someone who:
- Shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
- has excellent interpersonal, organisation and IT skills.
- Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.
Working expectations:
- The working day is 9-5pm Monday to Friday, but as the houses operate 24/7 there is an expectation to be available outside of these hours and cover shifts when necessary.
- Participate in an on call rota with other senior team members.
- Attendance and commitment to further training.
Key Responsibilities for this role
- To support the Service manager in managing a team of staff providing person centred care to people with learning disabilities, Mental health heath and sensory support needs living in our 4 supported living houses, ensuring that the staff feel recognised for their work, development and accomplishments.
- To work alongside the Service manager and the senior team in supporting the development of the supported living houses service, ensuring its future sustainability.
- Maintaining a person-centred focus of support to ensure those we support have independence, self-confidence and control in managing their lives. Consistently empower those we support and help them have a voice.
- To ensure the service is demonstrating excellent professionalism and providing reliable and high-quality support. Ensuring the services meet our CQC requirements of being well-led, effective, responsive, safe, and compassionate.
- Build strong internal and external partnerships with other professionals and services for crucial collaboration in the work that we do to enhance problem-solving, creativity and improve communication and outcomes for those we support.
Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.
Application Instructions
Candidates should submit their CV and covering letter using the link below:
Please note - we will be conducting interviews throughout the whole recruitment timeframe.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the

The client requests no contact from agencies or media sales.
Welcome to Ada!
We are the UK’s top-performing National College for Digital Skills, shaping the next generation of digital pioneers. With campuses in central London and Manchester, we offer a high-achieving, positive learning environment where students are highly motivated, have excellent attendance, and demonstrate exemplary behaviour, allowing teachers to focus entirely on their subject specialism in disruption-free classrooms.
At Ada, we believe in breaking barriers and opening doors by connecting our students with the best of problem-solvers, creators, and innovators.
Main Responsibilities:
Review and develop our current attendance framework to ensure we are compliant and meeting the needs of all learners;
- Provide advice and guidance to staff on communication and follow-up of attendance and punctuality
- Monitor and report on student attendance and punctuality on a weekly basis, reporting concerns to the Assistant Principal and Principal as appropriate
- Work collaboratively with students, parents and college leaders to create and track students’ individual attendance and/or punctuality plans
- Establish and maintain positive relationships and engagement with parents/carers
- Arrange Attendance Concern meetings with students/ parents and carers
- Line management responsibilities
Pastoral and SEND
- Providing pastoral support, advice and guidance to students when requested or when a need is identified and to those students on Education Health Care Plans (EHCP)
- Report student concerns to the safeguarding lead, actively contributing to safeguarding at the college.
- Work with teachers, senior leaders, local authorities and other relevant stakeholders to access all required documentation about students to ensure the College fully understands their personal, emotional, social and learning needs.
- Monitoring individual progression of all assigned students against agreed targets set by the curriculum, including taking action to support students who have attendance concerns, under‐performing or experiencing pastoral concerns
- Support the sixth form leadership team to address disciplinary issues, including participation in meetings and evidence gathering whilst ensuring that all relevant college staff are informed of agreed targeted actions in support of the student’s performance.
- Support the SEND specialist / SENDCo with annual reviews for students with Education Health Care Plans (EHCPs)
- Supporting the sixth form team leads during check-ins and team time
- Supporting and contributing to the Enrichment club provision at the college.
- Provide support to the sixth form team in delivering a successful induction on enrolment of new cohorts.
- Organising and administering parents and carers meetings
- Providing support to the sixth form team on delivering the future programme, to secure the best possible destinations for all of our students
Administration and overall organisational support
- Ensure all support actions are recorded on the College’s appropriate central information systems
- Provide general administrative support for the sixth form team and wider college
- To support the organisation and delivery of themed events, including open evenings, activities and trips organised and managed by the sixth form team
- Provide support for the front of house / receptionist team, covering reception when needed.
- Provide administrative support for the recruitment of students at assessment centres.
- Provide administrative support to the sixth form team for those students who are in receipt of financial support.
- Provide first aid support, including liaising with or training to become a First Aider.
- Provide fire safety support, including liaising with or training to become a Fire Warden or Fire Marshall
Essential Experience
- Evidence of the Ada values: Creativity, Curiosity, Collaboration, Resilience and Rigour
- Experience working with young adults (14–24 years)
- Monitoring and reporting on student or employee progress
- Addressing and successfully challenging young people’s behaviour
- Establish and maintain positive relationships and engagement with young people, parents and carers and colleagues
Desirable Experience:
- Experience supporting young people with personal and emotional well-being. i.e. Mental health
- Working knowledge of relevant policies/codes of practice
- Motivating and engaging a variety of young people.
- Experience of supporting vulnerable or at-risk young people
- Coaching or mentoring experience
Personal Qualities, Aptitudes and Skills:
- Excellent organisational and time management skills
- A passion for supporting young people and their wellbeing
- Strong collaborative working skills
- High level of proficiency in the use of day-to-day IT systems
- Good workplace skills and experience such as written skills, teamwork, project management, communication
- Excellent written and verbal communication skills
- An interest in technology and the digital industry
Safeguarding
The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day.
Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups.
Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please the HR team.
Sponsorship
Unfortunately, we are unable to offer sponsorship for this role, so we can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
Closing Date: April 15th 2025 at 12.00pm
Good luck with your application.
our mission is to educate and empower the next generation of diverse digital talent.
The Volunteer Programme Lead will be part of Coin Street’s Youth and Community Programmes Team, reporting to the Community Participation Manager. Coin Street have partnered with Bright Centres, St John’s Waterloo and Oasis Hub Waterloo, who jointly support up to 200 volunteers annually, investing their time and skills to benefit the Waterloo community.
As Volunteer Programme Lead, you will work closely with our four organisations, taking a lead role in recruiting volunteers, and improving systems and processes. You will ensure that volunteers are onboarded, trained and better able to access the broad range of volunteering opportunities on offer. This will include removing barriers to ensure volunteering is inclusive and more accessible for people with disabilities and additional needs.
Specific responsibilities will include: auditing the existing reach and scope of volunteering across the four organisations; developing a rich and varied programme of volunteering activities; identifying and recruiting local people who would benefit the most from volunteering; connecting individuals to opportunities; managing a budget; risk assessments and safeguarding compliance; planning meet ups and events; and monitoring and evaluation. The post holder will also chair quarterly meetings and strengthen the relationship between partner organisations.
To be a successful candidate, you will need to demonstrate experience of volunteer management, including knowledge of best policies and practice. You should have project management skills, experience in developing and implementing effective systems and processes, and an ability to support diverse communities. The candidate must have a sound working knowledge of safeguarding and proficiency in Microsoft Office.
Ideally you will have experience in reporting to stakeholders, knowledge of the local area, and expertise in promoting inclusion and accessibility.
About Coin Street Community Builders
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.
We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
Contract
Fixed-Term (24 months), Full-Time (35 hours per week)
Salary
£40,000 per annum
Extras
-
27 days’ annual leave (excluding bank holidays)/Equivalent of 35 days annual leave (including Bank holidays), pro rata for part-time staff
-
8% contributory pension scheme (5% employer contribution, 3% employee contribution)/Auto-enrolment qualifying pension for zero hours staff
-
Health and wellbeing support, including online mental health therapy sessions
-
Free gym membership at Colombo, annual flu jabs
-
Commitment to training and development
Closing Date
Please submit your application by midday on Wednesday 9 April 2025. Please note that incomplete applications will not be considered.
We are encouraging people who live in Waterloo and surrounding areas to apply for the role. We will be hosting a drop-in coffee morning on Thursday 26 March from 9-11AM at Waterloo Action Centre. Please attend to learn more about the role and ask any questions.
Interviews will be held at St John’s Waterloo (Waterloo Road, London SE1 8TY) on Thursday 24 April 2025, and will be expected to last up to two hours. There will be a 20-minute activity that candidates will lead with volunteers, followed by a written activity.
Successful candidates will be required to undertake an Enhanced DBS check.
As an organisation, we are passionate about creating an inspirational neighbourhood - powered by social enterprise.





The client requests no contact from agencies or media sales.
Do you have what it takes to join the Osborne Partnership team…?
Can you work both in a team or on your own initiative…?
Do you want to work in a progressive, dynamic, and ever changing environment…?
Can you support Adults with Learning Disabilities to achieve their social and economic potential…?
Are you empathetic to welfare needs and wider issues such as benefits support?
If you can answer YES to all or most of the above, then we would really like to hear from you.
The Osborne Partnership is an exciting Day Support & Learning service working primarily with Adults with Learning Difficulties (…our Partners) and other disadvantaged groups supporting them to gain life skills and accredited training through hands on practical in house work experience and other supporting services.
We work with, and in, our local community in the heart of Dagenham and our Partners are at the forefront of our Community facing services and products including our much supported community clothes recycling scheme (…we call it TOPs); our horticultural and garden growing programme (…vegetables, fruit and an array of beautiful flowers in a stunning garden setting); as well as our Community Tea Rooms (…just reopened to the public). It’s an exciting place to work and develop your career and this post is aimed at supporting a ‘hands on’ vacancy for a Welfare & Benefits Support Officer who will work across all of our Partners and services offering sector recognised support functions and leading on our new Partner recruitment process.
As well as a great place to work and with colleagues who are incredibly supportive, we offer real on the job and accredited training opportunites to help you upskill and progress in the sector. We are a flexible employer and will consider part time and full time options though for this particular role we envisage a full time position (Monday to Friday 08.30 – 16.00).
So what are you waiting for…? Read our Recruitment Brief and consider working for the Osborne Partnership. Not only do you get the reward of supporting some of our community’s most vulnerable people but you get a brilliant career start in a modern and progressive organisation.
We look forward to receiving your application.