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28

Carers information centre manager jobs in BR5 3AJ

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Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, London (On-site)
£27,857.14 Pro-rata
Posted today Apply Now
Wandsworth Carers' Centre, London (On-site)
£31,863 per year
Could you make a difference for Carers in Wandsworth? Are you a motivated and proactive self-starter ready to join our dynamic team.
Posted 1 week ago Apply Now
Closing in 3 days
Wandsworth Carers' Centre, London (On-site)
£35,000 per year
Could you make a difference for Carers in Wandsworth?
Posted 1 week ago Apply Now
Outward, London (On-site)
£41,170 per year
Experience managing the support provided for people with a learning disability, autism, and complex needs
Posted 1 day ago
Age UK East London, Homerton (On-site)
£37,080 - £40,170 per year
Seeking an experienced enthusiastic individual to join Age UK East London as a Home & Settle Manager at Royal London and Homerton Hospitals
Posted today
MS Society UK, N4, London (Hybrid)
Starting from £26,384 per annum, plus excellent benefits
Posted today
Mind in Camden, Camden Town (On-site)
£35,224 pro rata (inc. London Weighting Allowance £4,157)
We seek a motivated and experienced individual to take responsibility for the day-to-day work of our innovative Hearing Voices Projects.
Posted 1 day ago
Mind in Camden, Camden Town (On-site)
£28,947 pro rata (inc. London Weighting Allowance £4,157)
This is an exciting opportunity to play a vital role in ensuring that those who need our services receive kind and compassionate support.
Posted 1 day ago
MS Society UK, N4, London (Hybrid)
£73,653 per annum, plus excellent benefits
Posted today
Page 1 of 2
London, Greater London (On-site) 16.21 miles
£27,857.14 Pro-rata
Full-time or part-time (You will be required to work weekends, evenings, late nights, and daytime hours (rota basis) )
Contract (One Year)
Job description

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

  • To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
  • To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
  • To provide a true alternative to A&E via a non-clinical drop-in service to support clients
  • To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
  • To contribute to an improvement in individual mental wellbeing.
  • To remain a source of independent support for all clients.
  • To treat service users with respect, dignity and personalised support
  • To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
  • To increase self-management skills of those accessing the service
  • To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
  • To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

 

 

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

  • Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
  • Promoting people’ rights and responsibilities
  • Considering each person as an individual
  • Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
  • Understanding of safety planning
  • Experience with de-escalation, recognising and mitigating risks.
  • Experience of working with challenging behaviour
  • Listening to clients and encouraging positive steps towards self-management of crisis and recovery
  • Good time keeping skills – Essential
  • To attend all mandatory training including safeguarding and GDPR
  • To work autonomously in a fast-paced environment and under pressure
  • Providing advice, information, practical and emotional support to clients
  • Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
  • Engaging with clients to show empathy, inspire hope and promote recovery
  • Establishing supportive, empowering and respectful relationships with clients and carers/ family
  • Maintaining accurate records, detailing interventions
  • Ensuring that outcomes, outputs and impact are recorded
  • Providing administrative support to the team
  • Attend reflective practice, clinical supervision, peer supervision and line management supervision
  • Create and maintain good working relationships with partner agencies
  • Follow workplans and actively participate in training and development
  • Provide and manage resources for clients and staff

 

Person Specification

  • Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
  • Experience of managing challenging behaviour and dealing with clients with complex needs
  • Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
  • Evidence of continual professional development
  • Understanding of the Recovery Model in mental health
  • Understanding of the principles of trauma informed care
  • Understanding of suicide prevention and safety planning
  • Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
  • Understanding of relevant legislation and policies
  • Experience of working with vulnerable individuals
  • Creative and flexible approach to working with individuals
  • Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
  • Awareness of issues in mental health service provision
  • A good understanding of mental health conditions
  • Experience of working with vulnerable individuals
  • Creative and flexible approach to working with individuals
  • Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
  • Ability to prioritise and manage workload
  • Ability to involve clients and carers in all aspects of work
  • Empathy and non-judgemental approach
  • Good communication skills
  • Capacity to work within an agreed shift pattern
  • Experience of delivering information and advice (housing, benefits, debt etc)
  • Experience of non-clinical, therapeutic interventions like psychoeducation
  • Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
  • Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
  • Ability to work out of hours and on weekends
Application resources
Posted by
Hammersmith, Fulham, Ealing and Hounslow Mind View profile Organisation type Registered Charity Company size 101 - 500

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.

Posted on: Thursday, 24 April 2025
Closing date: 24 May 2025 at 23:30
Tags: Mental Health

The client requests no contact from agencies or media sales.