Carers Information Centre Manager Jobs in BR5 3AJ

Job Description

Balance is looking for a Support Worker/Driver to join our Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide driving support options for pick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.

Working Expectations

• The working day is  8.30am - 5.30pm Monday to Friday - extra time is paid as overtime.
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Job title: IT support analyst

Term: Full time, permanent

Salary: £33,000 + generous benefits

Location: Victoria, London – hybrid (minimum of one day in office per week)

Closing date and interviews: This role will remain open, and interviews will take place regularly until a suitable candidate for the role is found.

We are investing in Informatics (Information Technology and Information Governance) to ensure our organisation safely embraces digital opportunities to enhance our services to our members. We are recruiting for an IT Support Analyst to join our busy, supportive and high performing Informatics team. If you're passionate about technology and ready to embark on or progress a rewarding career journey, this might be the right role for you. You will provide first- and second-line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative, supportive and innovative environment.

You will be part of a small and dedicated team triaging, logging, assigning, and resolving Incidents and Requests for our staff. You will provide on-site and remote first touch support for all of NHS Providers end user IT - including desktop, hardware, software, mobile device management, Telephony and Audio Visual. This role offers hybrid working, where you'll spend at least 3 days a week on-site in our London office, plus ad-hoc cover as requested, working the rest of the time from home.

The NHS is in a significant period of reform, due to the legislative change establishing integrated care systems (ICSs) as statutory organisations in 2022. It is also in a uniquely challenging period due to ongoing operational and financial pressures, rising demand, workforce challenges, and the need to recover care backlogs. The reform agenda and operational context both mean trusts need to find new ways to work in their local systems and deliver for patients.

We are always open to hearing new ways to run our service to make it more effective. So if you are a forward-thinking individual who is keen to support organisational growth in an IT environment, then this could be the role for you.

The focus of the role may change over time, dependent on the needs of our members.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to our HR Team.

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

Senior Supervisor

Staff and Client Development - Senior Supervisor

Are you a dedicated care supervisor or senior support worker seeking your next career move? We’re looking for a passionate individual to join our team and make a difference in the lives of those we support.

Benefits: Pluxee employee benefits, generous 15 paid sick days and annual leave allowance of 33 days (inclusive of bank holidays, note the service is closed only on Christmas day, boxing day and new year's day), Employee Assistance Programme - with access to free counselling, legal advice etc. Work based pension contribution. 

Work Pattern: Full time (Shift Work including some evening and Saturday with opportunities for overtime during peak periods).

Hours: 36 hours per week  - £30,000 to 32,0000

Location: Based at HF Mencap (Within Hammersmith and Fulham and surrounding London Boroughs)

Staff are expected to support people with learning disabilities in the local community and across London as required.

Context:
We are seeking a creative and challenge-driven individual passionate about making a positive impact. The ideal candidate can confidently make decisions under pressure.

Strong IT skills are essential for updating our rota system (BrightHR) and creating and reviewing risk assessments and support plans using Log My Care, while ensuring compliance with data protection laws.

Self-motivation and commitment to achieving optimal outcomes for those we support are crucial. You will collaborate with the Service Manager and MyLife Team to ensure high-quality support and compliance with health and safety standards. Your work should reflect HF Mencap’s values and focus on person-centred services.

All individuals accessing our services must receive support aligned with HF Mencap’s ethos and the best practices outlined in the Care Standards Act 2014.

Requirements:
- Previous experience as a care supervisor or senior support worker
- Strong communication and interpersonal skills
- A passion for providing exceptional care 
- Willingness to work towards a Diploma in health and social care level 4/5 whilst in post.
- Experience in monitoring and maintaining accurate and up-to-date records (both electronic and paper).
- Proficiency in Microsoft Office (Word), Publisher, Email etc.

Nice-to-Have Qualifications and Skills: 

•  Experience within the social care sector and working with people who have learning disabilities and or autism.
• Understanding of health and safety issues. 
•  Knowledge of food hygiene and personal hygiene practices.
•  Experience in driving culture change within teams.  

Job Role Overview:
Main purpose of the role: 
As a role model, you will demonstrate excellent support to individuals accessing our services. You will assist the Service Manager and Centre Supervisor in effectively teaching, supporting, and managing the support worker team. Your contribution will be vital in ensuring our services are well-led, safe, caring, effective, and responsive.

• Your role will involve leading in creating and updating relevant risk assessments, support plans, and Personal Emergency Evacuation Plans (PEEPs). 
•  You will work with the MyLife team to create community inclusion plans or help with goal setting for our clients.  
• You will be open to learning how to make information accessible through Easy Read formatting where needed. 
•  We want you to nurture and inspire individuals who join HF Mencap, contributing to the development of a skilled staff team that provides exceptional support services across the sector. 
•  Additionally, you will work with the team to gather feedback from our stakeholders—including people accessing our services, families, carers, and social workers—to help shape and improve service delivery.  
• You will be required to adhere to both internal and external standards set by our funders and the Local Authority.  
• While you have core responsibilities within this role, it is expected that you will adapt to meet the needs of the service. This may include undertaking support worker duties when necessary to maintain appropriate staffing levels.  
• Your tasks may include providing personal care and supporting individuals with various disabilities as they participate in different activities offered at our Centre, as well as helping them access local community facilities. 

 
Core Responsibilities:
Induction and Onboarding:
Deliver thorough induction sessions for new recruits to ensure a smooth onboarding process, familiarising them with organisational policies, procedures, and expectations. This may include demonstrating best practices during their two-week shadowing period.  

Responsive and Person-Centred Care:
Carry out your work in a responsive, inclusive, and person-centred manner. 

Centre Supervision:
Cover for the centre supervisor as required to maintain the smooth daily operation of the Support Service.  

Probation and Staff Supervision:
Monitor upcoming probation review dates and notify the manager accordingly. Conduct supervision and review meetings with support staff, setting clear targets and evaluating progress toward achieving them.  

Reflective Practice:
Lead support staff in using reflective practice to enhance their learning and development.  

Rota Management:
Update the rota using relevant systems to provide coverage for the MyLife Centre manager as needed.  

Data Protection:
Handle private and sensitive information by following the correct data protection protocols.  

Standards of Care:
 Ensure you and your support staff offer the highest standards of care and support to each person accessing our services.  

Documentation:
Ensure all documentation related to an individual’s needs and choices is current, comprehensive, represents the views of the person and their family, and is used daily to inform practice.  

Community Engagement:
Ensure you and your staff assist and encourage individuals to engage in community life, develop and maintain relationships, explore leisure options, learn life skills, and express themselves.  

Risk Assessments:
Complete and document risk assessments as needed.  

Health and Well-Being:
Promote the health, safety, and well-being of the individuals we support while respecting their personal choices and empowering positive risk-taking.  

Collaborative Culture:
Develop a collaborative working culture that benefits the individuals we support.  

IT Utilisation:
Make full use of IT systems and support staff in maximising their use in their roles. 

On-Call Phone Management:
You will be jointly responsible for managing the on-call phone, used within the centre and held by supervisors to address inquiries from parents and staff. This responsibility is shared with another supervisor and includes maintaining the phone during out-of-hours periods. The on-call phone remains active 7 days a week, and you will ensure timely and appropriate responses to calls during your designated shifts.  

Confidentiality:
Always maintain confidentiality.  

Community Involvement:
Recognise the importance of community involvement for the individuals you support. Actively promote their participation in the local community by organising and scheduling engaging community outings.

Flexibility:
Work flexibly to respond to the needs and wishes of the individuals you support, which may include completing on-call duties.  

Safeguarding:
Protect the individuals being supported from abuse and poor practice by undertaking Safeguarding Adults Training to understand how, when, and to whom to report concerns.  

Personal Care:
Support individuals with personal care requirements, including supporting them with toileting needs, the use of hoists, and PEG feeding (training will be provided).  

Flexible Responsibilities:
Understand that the nature of the work involves unpredictable and varied responsibilities. All employees are expected to work flexibly to cover tasks not specifically outlined in their job description.  

Client Referrals: 
Take the lead on referring new clients and collaborate with families, carers, and social workers as needed, particularly in the Service Manager's absence.         

If you’re ready to take the next step in your career, we’d love to hear from you! Apply today and join us in making a positive impact in the community.

This exciting new role at Goldsmiths will lead on strategic alumni engagement projects and the development and delivery of highly personalised mid-value and legacy programmes.

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department

The Development and Alumni Office is a small, dynamic team responsible for building a culture of support for Goldsmiths, whether that is through philanthropy, volunteering or advocacy. Our fundraising activities support highly impactful projects that change lives and even save lives, and that reflect Goldsmiths’ values of civic engagement, social inclusion and educational excellence.

The Alumni Relations and Regular Giving programme aims to build relationships that inspire alumni, colleagues and friends to support Goldsmiths through strategic projects and initiatives, donations or volunteering. Through our multi-channel giving campaigns, we seek individual gifts, mid-value gifts and legacy gifts.

About the Role

Goldsmiths has an alumni community of 93,500 former students and staff in 160 countries around the world, who offer a unique set of skills and experience. This new role at Goldsmiths has been created to help us expand our Alumni Engagement, Mid-Value and Legacies programmes, which seek the engagement and support of our alumni community.

This role will work closely with the Head of Alumni Relations and Regular Giving to lead on strategic alumni engagement projects and to develop and deliver highly personalised mid-value and legacy programmes.

Alumni engagement and alumni strategic projects (approximately 50% of the role)

This role will lead on the development of strategic initiatives to bring alumni together with Goldsmiths to form relationships, projects and initiatives that support education at Goldsmiths. Projects will be wide-ranging in nature, for example the development of cross-organisational projects such as alumni/student mentoring, or setting up alumni panels, committees or boards to support Goldsmiths.

Mid-value and legacy fundraising (approximately 50% of the role)

This role will lead on engagement initiatives to develop and steward our mid-value and legacy donors who are acquired from our alumni engagement, individual giving and legacy marketing programmes. The legacy programme will deliver highly personalised engagement for legacy prospects and pledgers via events, a legacy society and other initiatives.

About the Candidate

We are seeking a strategic thinker and natural relationship builder. You will have the skills and experience to develop strategic projects that create partnerships between alumni and the College, for the benefit of Goldsmiths and our students. You will have an entrepreneurial approach to identifying new opportunities and developing ideas. You will be experienced in the development and delivery of mid-value and/or legacy programmes, including events, and building personal relationships with alumni and alumni donors, or equivalent. You will be skilled in writing engaging fundraising copy for communications and reports. We welcome applicants with a background in the Higher Education or Not for Profit sector.

Benefits

We have generous benefits - an agile working environment, 28 days' annual leave plus 6 paid closure days (four at Christmas and two at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of well-being initiatives such as staff choir, running club and creative writing classes. Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.

As a Carers Hospital Support Co-Ordinator, you will play a pivotal role in identifying and supporting carers who’s relative, friend or neighbour is in hospital or receiving treatment at the Homerton Hospital. You will be responsible for coordinating vital services, offering guidance, and creating a supportive environment to help carers cope with the challenges they may face whilst their cared-for is in hospital. 

Responsibilities: 

• Identification and Support: Proactively identify carers of patients admitted to the Homerton Hospital in Hackney, and provide them with tailored support, ensuring their well-being is prioritised. 

• Information and Guidance: Offer information about available hospital resources, support services, and community networks to assist carers effectively. 

• Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and discharge process. 

• Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times. 

• Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role. 

• Advocacy: Advocate for carers' needs and rights within the hospital setting, ensuring their voices are heard and respected. 

This is a project start-up and lead role with an anticipated three-month project development window. It requires excellent communication and negotiation skills, a commitment to establishing and maintaining quality standards, an ownership of your work, a belief in what you are doing, and an understanding of why it matters. If you thrive delivering important, life-enhancing people-focused projects with diverse work loads, and believe you have the skills and abilities to assist us with informing significant change across the Royal Borough of Greenwich for unpaid carers, we would, most definitely, like to hear from you.

Unpaid carers are the unsung heroes of our society. We are Greenwich Carers Centre - a well-established, highly regarded and much-loved charity dedicated to their support.

Becoming an unpaid carer is rarely a choice. Through accident, illness or injury, giving ourselves to the care and support of a loved one is something that one in every two of us will do at some point in our lives.

For many of us, caring becomes a 24-hour, year-on-year commitment - an expression of love that requires the gifting of our careers, our plans, and our lives.

For others, providing essential care whilst holding down a financially necessary job means balancing the needs of the workplace with needs of the care relationship. The competing pressures of work and caring are detrimental to wellbeing. Feelings of anxiety, stress and guilt are common to working carers and a risk to their emotional, physical and mental health. Life can become an endless struggle to hold everything together and not let anyone down. Working and caring can be downward spiral to not working at all. Many carers exit employment and continue to provide care in financial hardship and poverty.

…it doesn’t need to be this way – with your help, we are going to change it.

Purpose of the role

This post will deliver a two-year funded project focused upon improving the lives of working carers by supporting their employers to provide more carer friendly workplaces. Working solely within the Royal Borough of Greenwich, the project will establish a network of Carer Friendly employers. It will raise awareness of the issues faced by working carers by engaging with private, voluntary and statutory sector employers across the borough. The project will support employers to provide more flexible working practices for carers within their employment.

To improve flexibility in the workplace to ease conflicting pressures on working carers

To support carers in sustaining employment

To support employers in becoming a GCC recognised Carer Friendly Employer

To agree working environment improvement action plans with employers

To support employers with implementing action plans

To sign off completion of action plans and issue status notice

To improve the visibility of carers in the workplace

 To work with employers and their teams to improve understanding of carers

Key responsibilities

To plan project delivery and contribute to the development of annual project delivery plans, including identifying key               project milestones and profiling project process and outcome targets

To lead on developing marketing tools, information materials and so on

To work towards the achievement of monthly and quarterly project delivery targets

To establish and work with a network of employers across the Royal Borough of Greenwich

 To raise awareness of carers by delivering information workshops and/or training to private, public and voluntary            sector employers, managers and staff teams

To work with individual employers to identify and action plan steps to reducing pressures on working carers by supporting employers to provide greater workplace flexibility.

To provide tailored action plans for employers and support and monitor progress towards completion.

To award recognition certificates thereby establishing a network of carer friendly employers

Develop and maintain relationships with community groups and voluntary, statutory and private sector partners with the express aim of raising awareness of caring and identifying hidden working Carers.

To set-up and chair a project steering group that includes carers and stakeholders. The group will meet regularly to support and progress the project. 

Represent Greenwich Carers Centre by attending relevant local voluntary and statutory events and working groups as requested by line manager and participating with community events, including those held by Greenwich Carers Centre

Complete service monitoring requirements as requested by line manager. This includes excel-based KPI reporting and the development of sample case-studies

Work to individual work-performance targets as required by line management

Contribute to local authority quarterly monitoring reports as requested by line management

Attend team meetings, service reviews etc as required

Always work within organisational policy and act in the best interests of the organisation

Work within the organisations Safeguarding Policies. This will include completing safeguarding training to ensure that             you have a good understanding of safeguarding concerns, including potential abuse and neglect of adults.

This job description is not intended to be exhaustive. The postholder will be expected to adopt a flexible approach to the responsibilities, which may be varied from time-to-time. 

Person Specification - Essential

 Project set-up and management experience

 Excellent customer service skills

 Excellent written and verbal communication skills

 Experience in a client facing role

 Experience of working externally with a range of professionals

 Experience of working autonomously towards agreed targets

 Experience of monitoring and reporting on the performance of initiatives

 Ability to write reports

 Experience of Microsoft Office including Outlook, Word, and Excel

Person Specification -  Desirable

Experience of consultancy style working

Experience of supporting carers

Knowledge and understanding of carers rights

Knowledge and understanding of workplace practices

Human Resource experience

Experience of delivering engaging presentations

Experience of working across the community on an outreach basis

Ability to develop and service networks

Knowledge and understanding of caring

This is a unique opportunity to work with parent carers and other stakeholders to co-produce a new Parent Carer Forum (PCF) in Hackney.

Parent Carer Forums are representative local groups of parents and carers of children and young people with disabilities who work alongside local authorities, education, health and other service providers to ensure the services they plan, commission, deliver and monitor meet the needs of children and families.

This post would suit an experienced project officer who enjoys connecting with and bringing out the best in people and is looking to develop their project management skills.

You should be a confident communicator, a good organiser and willing to immerse yourself in the world of special educational needs and disabilities and passionate about empowering others.

We welcome applications from people who have previous experience of caring for a child or young adult with SEND.

See our job description and person specification for more information.

Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products. 

Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS. 

You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.   

But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community. 

We’re looking for the successful candidate to have proven experience in areas such as: 

• Using a clearly defined digital project management methodology.   

• Developing and executing product strategies and roadmaps.

• Overseeing the product development lifecycle. 

• Maintaining the highest quality, compliance and accessibility standards. 

• Collaborative working with cross-organisational stakeholders 

You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you. 

This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.

Closing date for applications: 9:00 on Wednesday 5th February 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Hours 

• Full-Time - 35hrs per week. 

• 1 - 2 evenings per week and 1 weekend per month in line with local Hospital visiting hours (to be agreed with each hospital) 

• Reduced hours and other flexible working arrangements will be considered. 

Location 

2 roles one based at Newham and one based at City Square Mile 

AUKEL: Our vision, mission and values 

Vision 

We want East London to be a place where people age well, and where older people live happy, healthy and fulfilled lives.  

  Our Mission  

We will provide accessible, consistent, flexible, and kind services for older people that are targeted at the people who need us the most. 

Our Values 

• Kind: We treat people with kindness, patience, generosity and care. 

• Accountable: We are reliable and trustworthy and do what we say we are going to do.  

• Collaborative: We work as equal partners with beneficiaries, and we work in partnership with other agencies to best meet the needs of older people. 

• Flexible: We adapt according to the needs of our clients and community; we recognise the barriers many older people face and do our best to fit our services around them.   

• Inclusive: All older people feel that AUKEL is ‘for them’. We deliberately work to make our services inclusive and take positive action to remove barriers for people least likely to trust us. 

Job Purpose 

The Carer Hospital Project Officer will play a crucial role in helping unpaid Carers to get the right support at the right time to help them access the appropriate Carer related support in the respective boroughs. This role works with individuals in a person centre way and support Carer needs by making it Personal, Coordinated and Enabling. 

They will work closely with ASC Duty Social Workers and other partners in Health & Social Care to support Carers in the hospital and ensure they have the necessary information and support.

Key Tasks 

• Being present and visible within their allocated Hospital sites – to both residents/carers and staff 

• Being ‘expert’ in the statutory and non-statutory Carers support services available in their allocated area – and across NEL more broadly – recognising that many carers access Hospital sites outside of the borough in which they live (we will be developing a ‘directory’ of NEL wide Carers services as part of the project to support this) 

• Having a comprehensive understanding of the current and emerging legislation surrounding carers, their entitlements and the Statutory Carers Assessment process 

• Building and maintaining good working relationships with hospital staff – to promote best practice around the identification, support and recording of Carers (in line with the Carers Hospital Discharge Tool kit’).  This could include the delivery of Carer Awareness training/sessions for Hospital Staff 

• Attending Multi-Disciplinary Team meetings as / when appropriate. 

• Effectively explaining what a carer is as many people don’t see themselves as a carer 

• Identifying carers within the hospital – ideally at the earliest possible stage/ the point of admission 

• Actively promote local carer support services within the hospital 

• Informing the Carer, they have the right to a carers assessment and supporting a referral to the relevant Local Authority/Provider where necessary 

• Helping to give Carers a ‘voice’ within the Hospital and support them to be engaged in care / discharge planning wherever possible/appropriate 

• Ensuring that any identified carers have been informed of the broader support available to them and ‘intelligently signposting’ them 

• Attending monthly team meetings with the Project Manager, evaluation partner and other Carer Hospital Project Officer to review impact data, share learning and identify opportunities to maximise impact 

• Attending quarterly project partnership board meetings with all members involved in the project 

• Attending any meeting/ events as appropriate within their carers support service 

• Proactively escalating any issues and or ideas about how services can be improved to Hospital leads and the Project Manager 

• Co-producing and delivering the TEC pilot 

• Working with the evaluation team on key findings and data from the project 

Administration 

• Keep accurate and up-to-date records of contact with clients, including the use of relative databases (relevant training will be provided) and the Age UK East London Charity Log data base. 

• Provide additional data as required e.g., case studies, outcomes monitoring 

• Each Carer Hospital Project Officer/provider will be required to submit monitoring data to the Project Manager monthly.

• Data from the first 3 months of delivery will be captured and base-lined, and Carer Hospital Project Officers will be expected to increase their activity/reach by 5% in each additional quarter of project delivery. 

 Quality 

• To deliver all work in line with Age UK Quality Mark standards 

• To ensure that all work is in compliance with the Care Act 2014 

• To attend mandatory and discretionary training as required 

• To be familiar with and to implement Age UK East London’s policies and procedures 

 General 

• To meet regularly with line manager for support, supervision and appraisal. 

• To attend team and staff meetings, (and other meetings) as required. 

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. 

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

 Functional Links  

• The role reports to allocated Service Lead. 

• Close working relationship is required with a Carers lead from each respective Hospital, CoL/Newham ASC teams and Carer support services i.e. Newham Carers Community and Imago. 

Experience

Essential

• At least 6 months experience of working in health, social care or similar and in direct contact with service users in a paid capacity 

• Experience of providing person-centred support, delivery and planning 

• Experience of attending and participating in multi-disciplinary Team meetings 

Desirable

•  Experience of supporting unpaid carers 

• Experience of working in a hospital environment 

Knowledge & Understanding 

Essential

• Thorough and up-to-date knowledge and understanding of policy and practice in Adult Social Care and Health, including the principles of personalisation 

• Knowledge of unpaid Carer’s needs and support services 

• Knowledge of a range of multi-disciplinary professionals who are involved in a patients’ care, ensuring a smooth and coordinated approach, especially where multiple agencies are involved

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

Skills/Attributes 

Essential

• Intermediate IT skills

• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 

• Commitment to learning and development and reflective practise. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• Flexibility in working hours and travel across varied working locations including hospitals/surgeries 

Recruitment Timetable 

Deadline to receive applications: 27th January 2025 at 5.00pm 

1st stage interviews: Week commencing 3rd February 2025

Job Description

Balance is looking for a creative, and values based professional to support leadership in its day opportunities services in Wandsworth.

Who you are

You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

About this post

We have a 1 Year Contract for a Service Manger (Wandsworth Day Opps) - 36 Hours Per week with a potential extension peding.  You will be a creative and independent thinker, with excellent management skills, who is able to support and empower the staff and users of our services at our Wandsworth Day Centre to create a welcoming and supportive environment for adults living with learning disabilities. 

You are someone who:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability.
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Critical Values in the delivery of this role

• To support the Head of Community Support Services with the general oversight, leadership and development of our Wandsworth Service offer.
• Managing the capacity and delivery or resources that underpin the independence, ability and knowledge of those using our services, their families and carers.
• Driving the business development, leadership and accountability for the Wandsworth operations and the multi-disciplinary team within it.
• To ensure compliance with our contractual obligations under the borough Framework, all legal responsibilities under the care act, mental capacity act and other relevant legislation pertaining to the care of vulnerable adults
• To uphold and model good practice and the charity’s values in all areas of social care with staff team, leading by example, setting standards, and providing supervision to staff, focusing on achieving high quality care for service-users.

Working Expectations

• The working day is usually between 9-4pm Monday to Friday and to be on call for the service when required.
• Flexibility on start time due to service needs.
• Attendance at training.  Additional Management training will be provided, including supervision, communication and eventually an NVQ Level 5 in Leadership and Management in adult social care.

Experience and Skills Required

• Ability to empower both our staff team and service users.
• Patience and understanding.
• Excellent IT and organisational skills and willingness to learn our electronic systems.

Position: Corporate Partnerships Senior Executive
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with flexibility to work remotely
Salary: £32,301* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

This is an exciting opportunity to join our Corporate Partnerships team, based in London, with flexibility to work from home. You’ll be part of a growing, supportive and ambitious team, raising significant income to support people living with and affected by MS. 

You’ll work collaboratively with the Corporate Partnerships team, internal and external stakeholders, to identify mutually beneficial new business opportunities building a healthy and robust prospect pipeline.

You will be leading on the successful delivery of these partnerships to maximise their life-time potential and ensure they are delivering against financial and non-financial objectives. These partnerships will generate income for our Services and Support projects as well as our exciting Stop MS Appeal; the MS Society’s ten-year research-focused national appeal.

You’ll have an affinity for building strong relationships and successful partnerships, great attention to detail and strong interpersonal skills. With a creative, logical and enthusiastic approach, you’ll have the opportunity to work on exciting events, develop compelling proposals and innovative fundraising initiatives.

This is a great opportunity to build on your existing experience within corporate fundraising. 

Your key responsibilities include (but are not limited to):

• Delivering income at or above the agreed budget level from corporate relationships and activities as agreed within the annual budget and business plan
• To lead on identifying and securing new business and establish a strong pipeline of prospective corporate partners, that will deliver six figure income targets year on year
• Maximise the fundraising potential of high value existing partnerships through taking responsibility for specific projects.
• Relationship management and pipeline development of corporate partners, delivering agreed objectives and expectations
• To contribute to the overall income generation and implementation of the Corporate Partnership team’s objectives
• To contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best 
• Accurate and timely reporting on key activities, income and expenditure

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9:00 on Tuesday 4 February 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Who we are

Do you share our core charity values of Independence, Empowerment, Staff Recognition, Sustainability, Professionalism and Partnership?

Balance is a specialist provider of range of progressive and high-quality services for vulnerable people living in SW and West London.

Our primary purpose is the development of services that support and stregthen the self-confidence, ability and independence of adults living with a learning disability or enduring mental health need. We offer a range of services including supported living as both an outreach and small supported living house service, horticultural therapy and skills training at our Community Garden and Nursery, day opportunities services for people with complex support needs, as wells as employment support services for people with a range of disabilities.

Our staff are experienced, knowledgeable and commitmed to widening the knowledge and experiences of those we support in a positive and inclusive way.

The Role

Our dynamic team supports over 80 adults living within SW London. The role is predominantly lone working in the community, but you will be supported by and part of a large support worker team.

Experience is not required, as full training will be provided. Many of those who work with us have never worked in social care previously.

You will need:

• To be committed to providing high quality support to empower adults with learning disabilities and mental health needs to meet their outcomes, realise their potential and enable their independence.
• To have good communication and engagement skills with all those you meet within your role.
• To engage in monthly supervision and training as required.
• To have competent computer skills and a willingness to develop record keeping skills.
• To be flexible in your working hours - across 7 days a week including evenings.
• To be passionate, resilient, and committed to supporting people.

Our Culture and Values

Our Purpose

The development of services that support the independence of vulnerable people with
learning disabilities and/or enduring mental health needs and the continuing development
of services within South West & West London.

Our Mission

• To support people to live safely and healthily in their own homes
• To provide the tools and opportunities people need to live independently & successfully
• To Ensure people have choice and control over the support they receive

There are six key values underpinning our approach to our work, both for those who use our services, supply them on our behalf or directly as our employees:

• Empowerment – Helping people to have voice
• Partnership – Working effectively with other services
• Sustainability – protecting the future of our work
• Staff Recognition – Valuing each other in our daily work
• Professionalism – Proving a reliable and high-quality service
• Independence – Helping people live the lives they want

Equality, diversity and inclusion policy

As a disabilities charity we take an assertive view on inclusion and diversity. We have worked hard in the last two years to diversify our board, workforce and those accessing our services.

We have increased leadership across the charity that reflects the communities we operate in and that we work with. We have fully revise all operational policy and governance to ensure we are meeting both our legal as well as our own quality standards in terms of inclusion and fairness across our business.

We have been independently audited and quality assured by a number of independent and contracting organisations to ensure we continue to meet those commiemtents. And we review annually through client and staff questionnaires in addition to our values based performance evaluation process how well we are doing against our corporate benchmarks.

Benefits

We offer the following benefits for paid jobs:

Cycle to work scheme

Employee discounts

Staff have access to range of discount schemes including Blue Light Card

Mental wellbeing support

Free access to the charity's employee assitance programme offering a range of talking therapies, mental health support and advice

Season ticket loan

Training opportunities

We provide access and funded support to training both for career development and as part of each specified role

25 days annual leave plus bank holidays and an additional day off for your birthday!

CREST is looking for a dynamic and creative individual to work with existing, and new, members of our mental health projects to design and produce a programme of activities, workshops and training opportunities, across the borough.  The aim of the programmes being delivered in different venues across the borough is to ensure access is in line with the Borough's "15 minute Neighbourhood" plan and is not a barrier to community engagement.Every effort will be sought to recruit faciitators, with a lived experience of mental illness, either personally or as a carer, and support them to deliver the programme. All the work will have a strong focus on helping to prevent members needing increased access to overstretched primary and secondary care services by adopting a strong person-centred approach.

This new position offers a great opportunity to develop a much needed community service across the borough as well as find innovative activities/workshops that meet the mental, physical and social needs of residents who often are  stigmatised and discriminated against because of their mental health condition.

Possessing excellent communication and organisational skills are essential - along with an ability to create and build new diverse programmes as identified by the projects members.

Job Title – Art Therapist

Contract – Permanent

Hours - Up to 35 hours per week (we would consider applicants that wish to work 4 days)

Salary - £31,500 per annum

Location – Coram Campus, Bloomsbury, London

About Coram

Coram Parenting and Creative Therapy Service is an exciting and innovative place to work and offers art and music therapy, therapeutic parenting, drama therapy, clinical psychology and family therapy to children in schools, at home and at our dedicated creative therapies building on the Coram Campus. We work with children and young people in schools providing creative therapies to help build reliance, strengthen relational and self-awareness skills and experiences, and to reduce mental health challenges. We also have expertise in adapting this work when working with children with neuro-diversity and children with special educational needs. We are currently hiring for our creative therapy interventions in London schools (Camden and Lambeth) and our therapeutic work with adopted and special guardianship order (SGO) children and families in our Coram centre.

We work within diverse communities and we consciously challenge ourselves and our practice, seeking at all times to develop opportunities for anti-racist practice. We want to reflect the communities we serve and we welcome applications from therapists who come from global majority communities.

About the role

We are seeking an art therapist to carry out work possibly across several of our projects, including creative therapy interventions in schools (Camden or Lambeth) and be able to provide creative therapy in our Coram centre with adopted and SGO children and their families. We also provide multi-disciplinary therapeutic assessments with children and their families with a creative therapist and a clinical psychologist or family therapist. The therapist will be able to work autonomously and manage their own caseload and have experience of working with children and their families. You will receive supervision, the support of working within a multi-disciplinary team and we meet together once a week to have group clinical reflections and team meetings. You will also work closely with other art therapists and creative therapists. The successful candidate will be an enthusiastic art therapist, with experience of working with children and families in schools or with adopted/SGO children and working within different contexts.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Thursday 6th February at 9am

Interviews: TBC

Coram (entity) is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.