Care Manager Jobs
Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.
Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.
Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.
You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.
About the team
2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.
We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.
As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.
We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.
Find out more about the Personal Support & Social Work Service on our website.
About you
To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.
You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.
There will be some travel required and therefore you will need to be able to drive and have access to your own car.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Sunday 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 18 November 2024
Having recently secured a strategic partnership with Sport England, this role will play a pivotal role in activating the research activities that are required to inform the Leadership Skills Foundation and the wider sector to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background.
You will be a valued manager within the ‘Programme Delivery’ team and will work with other departments across the organization to support the development of future accessible and inclusive essential leadership programmes. With a key focus being on the needs, benefits and outcomes required among underserved and/or under-represented communities and individuals.
This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.
In addition, the role will also be required to foster relationships with external stakeholders to shape the research that you will manage through your team. This work will support the development of our programmes to engage thousands more young people and give them the essential leadership skills for them to believe, lead and succeed.
We’re looking for a confident, collaborative research manager that wants to make a positive social difference through research. This role will inform the changes that are required within the organisation’s programmes and support the sector to give access to essential leadership skills development to under-served communities through breaking down barriers.
Role duties and responsibilities
- Manage research and impact projects and activities, internally and externally, in support of our programme delivery strategic goals.
- Develop and manage research proposals and methodologies to address strategic goals.
- Manage both primary and secondary research using a range of methodologies.
- Interpret and analyse research to derive meaningful insights and provide actionable recommendations.
- Present research findings, into clear, actionable recommendations, and compelling presentations that facilitate informed decision making across all levels of the organisation.
- Identify and recommend new research and evaluation projects and approaches which address gaps in our current evidence base.
- Engage with the Leadership team and Head of Programme Delivery to understand the organisation’s research requirements and align with organisational goals.
- Manage other researchers providing guidance and support in their professional development.
- Contribute to the research project budgeting process, ensuring efficient use of resources.
- Scope and produce ‘Invitations to Tender’ for commissioned research and manage the commissioning process, ensuring that the proposed research meets required objectives.
- Manage commissioned research contracts, including monitoring progress, reviewing and editing reports.
- Foster collaborative internal relationships to drive a culture of research driven decisions throughout the organisation.
- Build and maintain relationships with external partners and funders and communicate key findings where required.
- Ensure all research activities comply with ethical standards.
- Maintain an awareness of new research developments across the sector and use this to inform planning and decision making.
People Management Responsibilities
- Delivery Programme Research Executive (0.8)
- Working with other managers whose direct reports will support the delivery of programme goals and activities
Key Relationships
Internal
- Line Manager: Head of Programme Delivery
- Direct report: Delivery Programme Research Executive
- Departments: Innovation, Marketing and Communications
- Leadership Team including - Directors of: Innovation & Standards; Engagement; Finance and Operations, and Chief Executive.
- Finance Manager
External
- Strategic partners including organisations such as Sport England.
- National and regional network and research partners.
- Key local delivery centres
Skills, experience and knowledge
Required/essential:
- Educated to degree level in a subject with substantial statistical or research content.
- Proven experience of working in a relevant research role.
- Experience of leading/managing a range of different research projects, using a range of both primary and secondary research methodologies to gather both qualitative and quantitative research.
- Experience in designing and leading high quality research proposals and tenders.
- Demonstratable experience and evidence of aligning research projects and activities with strategic goals and informing organisational decision making.
- Experience of formulating research reports and making recommendations in a range of easy to read and innovative formats.
- Proven track record of building and nurturing highly effective relationships with a wide range of stakeholders, including senior colleagues and external funders or partners.
- Effective communication skills with the ability to present information confidently to a diverse range of stakeholders, including leadership team, funders and external partners.
- Excellent project management skills and experience of leading research projects on time and on budget.
- Strong organisation skills, ability to multi-task and work effectively in a busy team environment.
- Able to deliver at pace ensuring efficiency.
- Excellent listening and recording skills to effectively evidence the findings of research.
- Understanding of ethical standards and practices in research including potential issues.
- Complete and finish tasks independently and/or as part of a team.
- Show competence with IT (including Microsoft Office).
Desired:
- Line management experience
- Knowledge and understanding of the sector, including trends, challenges, and best practices
- Experience of researching on funded projects and meeting grant requirements.
Personal qualities
- A confident, collaborative manager that wants to make a positive social difference.
- Pro-active with the ability to work on own initiative collaboratively and independently.
- Effective and confident communicator.
- Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
- A creative, problem solver with the ability to think critically and analyse a range data.
- An ability to travel across the UK is required.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your insight and creativity to raise the profile of the multi professional membership organisation for intensive care.
You'll manage campaigns to raise the profile of the Society and promote our educational and accreditation activities and events (including our annual 3-day State of the Art congress).
You'll use your knowledge and interest in data to make sure that we gain insight and learn from our website, email marketing, CRM database, and streaming analytics to help inform decision-making and strategy, and make sure our activity is as effective as possible.
If you want to know more download the job description and person specification and come and play a vital role to make sure we're meeting the needs of our beneficiaries and delivering impact for this high-profile national organisation.
Send your CV and a supporting statement of no more than 300 words explaining how you meet the essential and desirable criteria for the role.
The client requests no contact from agencies or media sales.
About the role:
We understand that a spinal cord injury can be devastating, but we believe it shouldn’t prevent anyone from getting the most out of life. And we’re here to help make sure that can happen through our range of services that are designed by, and delivered for people affected by spinal cord injury.
As our Services Manager, you will oversee some of our most impactful delivery, including our Courses service, Vocation service, Digital services, and our award winning Mentoring service. You’ll be just as comfortable working alongside the team to problem solve as you are working with the leadership team on our business plans and budget management.
Reporting to the Head of Services and working with the Outreach & Engagement Manager, you will play a key role in the services leadership team.
You will be naturally driven to achieve the best outcomes for people affected by spinal cord injury. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
Guaranteed Interview Scheme
As a ‘Disability Confident’ employer we are committed to the inclusion of candidates and employees with disabilities. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you would qualify and want to take advantage of this scheme by emailing: recruitment @ backuptrust . org . uk.
Don’t meet every single requirement?
At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.
Location:
There is flexibility around working location either home-working or office based (Wandsworth). Home based staff will be required to make regular visits to the Back Up office in Wandsworth, London and surrounding area.
Please send:
• A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)
• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.
• A completed EOF. This will be kept separate from your application. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a dynamic Marketing and Communications Manager to lead our talented team delivering impactful marketing, communications, and media initiatives at the British Psychological Society. In this varied role, you will be leading on the delivery of our marketing and communications strategy, focusing on member acquisition, retention, and engagement, utilising digital solutions to promote our membership, qualifications, registers and CPD offerings.
Your expertise in communication will be essential as you cultivate strong relationships with journalists and media contacts, driving proactive media opportunities to enhance our profile.
You’ll also play a crucial role in monitoring current issues in psychology and the psychological workforce, advising on communications strategies and supporting our campaigns that influence change.
We’re looking for someone with significant experience in communications and public relations, ideally within a not-for-profit or membership organisation. You should have a proven track record in managing marketing functions and cultivating media relationships, with the adaptability and solutions-focused mindset to thrive in a fast-paced environment.
Join us in advancing the discipline of psychology and making a real impact on society.
We offer a friendly, values-led working culture with an excellent benefits package that includes:
- Agile and flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning and development
- Employee Assistance Programme counselling
- Life Assurance Scheme
- Discounts scheme with local and national organisations
Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
Interviews will be arranged as applications are received, so this role may close early. The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK as we are unable to sponsor people requiring a work visa.
Building a world where psychology transforms lives
Up to £52,075per annum, plus excellent benefits
Contract: 12 months Fixed term
Hours: Full-time role: 37.5 hours per week
We require all staff to work a minimum of 2 days per week on average working in our London office/in person, in line with our hybrid working framework.
The Health Foundation is an independent charitable organisation working to build a healthier UK.
We’re looking for a talented, creative, and experienced Internal Communications Manager to join our team.
This is an exciting 12-month opportunity to help transform our internal communications channels and produce content which engages, informs, and inspires our colleagues.If you love writing and have a creative spark – this could be a great fit. We’re also creating a new intranet – and we really want you to play a central part of delivering that exciting programme too.
As well as that you’ll get to work closely with our senior leaders and colleagues from across the Foundation to support on some exciting change programmes as we strive to become a great place to work. Some of the key responsibilities within this role will be:
- Creating and managing content for our internal communication channels, including e-newsletters, intranet, emails, and presentations.
- Playing a crucial role in working with us to deliver a new SharePoint intranet.
- Work with our People team and other departments to support employee engagement initiatives.
- Monitor and measure the effectiveness of our content, channels, and campaigns.
- Provide guidance and support to managers and employees on communication best practices.
To find out more about the role and what we are looking for, please read the job description.
To apply for this role please submit your CV and a supporting statement. Using no more than 1200 words in total please answer the following application questions:
- What is your availability to start a new role?
- Provide an example of a successful internal communication campaign you led – and what were the key elements that made it successful?
- How did you measure the success of that internal communication campaign?
- Tell us about your experience of developing content for different channels.
- We’ll shortly be launching a new Employee Assistance Programme (EAP) for our colleagues. In no more than 500 words, produce an intranet article launching the programme to the organisation.
Candidates should have the right to work in the UK at the time of appointment, as we do not provide visa sponsorship. Click here for further guidance.
Closing date: 10 November, 2024.
Interview dates: Over two stages, First stage – 29 November.Second stage , 4 – 5 December
Our commitment to you
Our top priority is finding the best candidate, and that might be you.
We're committed to building an inclusive workplace that values diversity, which is why we encourage you to apply for our job even if you don't meet every requirement. We value professional and lived expertise and welcome applicants from all backgrounds. We particularly encourage those from underrepresented and underserved groups in this field, such as people of colour, people from the LGBTQIA+ community, people with disabilities and people from lower socio-economic backgrounds to apply.
We encourage you to speak with us about your neuro-diversities, disabilities, long term medical conditions, chronic illness, mental health, wider health conditions and/or caring responsibilities etc. so we can work together on adjustments to make the recruitment process and work more accessible and enjoyable for you. We offer flexible working as well as a range of excellent benefits.
We're dedicated to an inclusive hiring process, where every candidate has the chance to showcase their skills in a comfortable environment.
So, come apply to join our team and let's work towards building a diverse and authentic workplace together.
Are you an experienced Project Manager with a talent for driving results through collaboration?
Join a leading professional body as a Project Manager on a 12-month fixed-term contract, leading a high-impact review of an essential examination framework. You'll work with senior stakeholders and specialists from diverse fields to ensure this review meets its ambitious goals, ensuring the exam continues to meet vital training requirements.
Benefits - Project Manager:
- Salary: £34,416 per annum
- Location: Central London
- Working arrangements: Hybrid - 1 day per week office based, pro-rated across 4 weeks
- Travel: Occasional travel required for in-person meetings across the UK
- Employment type: 12-month fixed term contract
- Hours: Full time, 35 hours per week
- Proposed start date: ASAP, pre-new year if possible
About the organisation - Project Manager:
This leading professional body is embarking on a significant professional review project, ensuring alignment of key examination standards with training requirements. By joining this team, you'll play a key role in advancing the organisation's mission to uphold excellence, integrity, and collaboration across the profession.
About the role - Project Manager:
As the Project Manager, you'll coordinate a structured review, ensuring clear project scope, timelines, and deliverables. Working closely with the Director of Exams, you will manage various workstreams with a team of 15-20 contributors, including clinical and training leads. Your expertise will help to drive the project forward, tracking key milestones, budget adherence, and quality standards throughout.
Key responsibilities - Project Manager:
- Implement established project plans, ensuring timely progress across all phases.
- Facilitate engagement with senior stakeholders, external consultants, and working groups of 5-10 people.
- Maintain project documents, budgets, risk registers, and Gantt charts for seamless project execution.
- Act as the main point of contact, ensuring clear and consistent updates for all contributors and stakeholders.
- Track project performance, provide regular updates, and proactively address any challenges to stay within scope.
Skills / Experience required - Project Manager:
- Demonstrated experience in project management, ideally within education, awarding, professional or healthcare sectors
- Skilled in using project planning software, with a solid grasp of risk management and budget tracking
- Strong interpersonal and communication skills, with the ability to influence senior stakeholders and summarise complex information
- Detail-oriented, with the ability to manage multiple priorities and meet deadlines consistently
- Knowledge of postgraduate education, particularly within medical or healthcare fields, is advantageous
To apply:
- CV only, no covering letter required.
Interview process:
- The interview process will be a single stage, likely including a presentation outlining your approach to managing the review.
Deadline for applications:
- We encourage early applications to support the project's timeline, aiming for a start date before Christmas.
- Interviews will commence as soon as suitable candidates are identified.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Looking for the next step in your fundraising career? Join our friendly team and help make things better for patients and their families at UHCW.
UHCW Charity funds projects outside of the NHS budget, from tiny gel pillows to support premature babies' heads, to world leading research into lung cancer. If you're ready to make a difference, UHCW Charity needs your expertise to join our expanding team.
Based in Coventry, you will manage a growing team to raise funds across our hospital sites. This will include event management, corporate and community networking and working with teams across the Trust.
This is your chance to make a difference, whilst being fully supported as you develop your career with us.
Position: Fundraising Manager
Responsible to: Charity Director
Location: UHCW Charity, Main Reception CV2 2DX, Coventry
Hours: 37.5 hours per week (full-time)
Salary: £36,000 - 45,000 depending on experience
Annual leave and benefits:
- 35 days annual leave (including bank holidays)
-
Company pension scheme with matched contributions of up to 7%
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and covering letter outlining how you meet the Person Specification and Job Description.
First-round interviews will take place on November 6th 2024.
Closing date: 1st November 2024.
Please describe how you meet the Person Specification Job Description for this role. If you meet the majority of the requirements, please do still apply.
An exciting opportunity has arisen to join our PCN3 Care Co-ordinator team. We are seeking enthusiastic and highly motivated people to take the role of Care Coordinator and join our fantastic PCN team. We will provide full training for the role. The Care Coordinator will be directed to undertake a key role in helping to drive improvements in health outcomes for patients through the delivery of early diagnosis and preventive work with a specific focus on improving the uptake of Health promotion & screening. The Care Coordinator role will support identified patients from all 7 practices across the PCN to navigate the NHS health care system and ensure that their care is coordinated.
Our PCN (PCN3) consists of 7 GP practices serving a diverse population of over 70,000 patients in and around Barnet. We enjoy excellent collaborative working relationships. Our practices are all high-achieving and innovative training practices, and our ethos is to develop our PCN with a focus on high quality, holistic patient care. We are a strong PCN leadership team consisting of a Clinical Director & Head of Business Development & Transformation who are both aspirational and transformational. We require Care Coordinators who will complement the existing team through an enhanced passion and commitment to the delivery of high-quality patient services and to the wider agenda of team working.
We have a rich diversity of PCN staff who aim to provide a personalised care approach for our patients, including Administrative Ops Team, Pharmacists, Nursing Associate, First Contact Physiotherapists, Pharmacy Technicians, Care co-ordinators, Speciality Care Coordinator, Health and Wellbeing Coaches and Social Prescribers working alongside our GPs, nurses, and extended practice teams
Preference for full time , but flexible working will be considered.
*option if interested to also work Saturday and evening as part of the Enhanced Access Service
Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas
The client requests no contact from agencies or media sales.
Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. Our purpose is to support people who have experienced avoidable medical harm, improve patient safety across the healthcare system, and influence policies to ensure accountability and quality care for all.
The Policy and Campaigns Manager will play a crucial role in advancing the strategic objectives of AvMA by developing and implementing effective policy initiatives and campaigns to improve patient safety and access to justice for those affected by avoidable medical harm.
The client requests no contact from agencies or media sales.
Advice and Community Support Services Manager
Contracted Weekly Hours: 37.5 Monday to Friday 9am-5pm
Contract Type: Permanent
Salary: £31,447.50 per annum
Annual Leave: 25 days plus 8 bank holidays
Location: Based at ICN Office, 200 Holdenhurst Road, BH8 8AS, + some hybrid working
International Care Network is a Christian charity whose aim is to help rebuild the lives of asylum seekers and vulnerable migrants. We are looking for an experienced manager to manage 2 of the departments, which each require part time management, making up a full-time role. The first department is the Advice Service, which offers general advice as well as OISC (Office of the Immigration Services Commissioner) regulated immigration advice.
The second department is the Community Support Department, which supports particularly vulnerable and isolated women and children, as well as offering emotional wellbeing support and community activities for male and female asylum seekers and refugees. For more information about each of the pieces of work, please see our website.
ICN provides benefits to staff including:
- Company pension scheme.
- A degree of flexible and hybrid working.
- Staff welfare opportunities including socials and access to external clinical supervision.
- Training opportunities relevant to role.
This position is supported by the National Lottery Community Fund
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will contribute to the coporate needs and development of the Trust, with advice and input grounded in sound financial strategy and legal principles.
Maintaining effective management systems and controls to safeguard the financial integrity of the Trust and ensure that all departments are promptly and accurately informed about their financial performance.
To manage and develop the Finance Function which is responsible for the provisin of accounting and investment information and financial services.
Working alongisde the CEO to plan the resources required to support the Trusts activities.
Service the Investment Committee including prepare, develop and anlyse strategic and management accounting information from our Investment Managers
Act as Company Secretary
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability, and vision for the role, and how they meet the requirements of the person specification in details by 5pm on 4th November 2024.
Interested candidates are encouraged to submit early applications as the application window may close sooner than 4th November 2024 if a suitable candidate is found.
Interviews will be held on the 14th and 15th November 2024.
We are looking for the successful candidate to take up their post in January/February 2025.
Formed in the 1920's we have a long history of providing services for retired Pilkington employees and their family members across the UK and overseas
The client requests no contact from agencies or media sales.
This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.
It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
• Experience in customer service, supporter care or a similar role.
• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.
• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.
• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.
• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.
• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.
• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information, or to apply, please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 4 November
FIRST INTERVIEWS: 14th November
ORCA believe that everyone who cares about whales and dolphins can play an active role in safeguarding their future, and we are looking for an Individual Giving Manager to develop an individual giving focussed strategy that can help secure our conservation work for the future.
We are looking for a fundraiser with experience across a range of digital giving channels and has a keen understanding of different donor journeys and is able to create high quality, targeted communications aimed at a broad range of stakeholders.
The ability to manage digital channels such as social media, web content and CRM-led communications is essential, particularly for memberships/regular giving and donor recruitment and retention.
ORCA have set ambitious but achievable growth targets over the next three years of:
- 2025: £25,000 increase in individual giving income vs 2024
- 2026: £75,000 increase in individual giving income vs 2024
- 2027: £150,000 increase in individual giving income vs 2024
This is an opportunity to build on existing individual giving income streams and catapult ORCA into the next phase of it’s growth by providing a solid financial foundation for the future of our conservation work.
This role would particularly suit someone who is looking to take their first step into a senior fundraising management role within the conservation sector
To giving everyone who cares about whales and dolphins an active role in safeguarding their future
The client requests no contact from agencies or media sales.
We are looking for a dynamic and strategic Communications Manager to join our Development and Communications Team. This exciting role includes overseeing the production of our supporter magazine, annual report and digital content. You'll get the chance to develop new communication strategies and be at the heart of communicating our impact. We would love to hear from you if you are interested in this role!
Who we are
At UCCF, we are passionate about students reaching students with the good news of Jesus. For over 100 years, UCCF has equipped and empowered students to discover Jesus and live for Him on campus.
We seek to resource Christian Unions (CUs), which are groups of students from a range of local churhces who join together to help everyone at uni engage with the life-changing message of Jesus.
Each year, tens of thousands of students hear the message of Christ through CU ministry. Together, we are reaching students for Jesus.
The details of the role
- Contract: Permanent
- Salary: £30,900 - £35,000 pa, depending on experience
- Role type: full-time (36¼ hours/week), but we are open to discussing the possibility of the role being part-time
- Location: Blue Boar House, Oxford (UCCF’s office). We offer a hybrid arrangement where Tuesdays are our core day for in person working, and team members have flexibility to work from home for two days a week.
- Holiday allowance: 30 days per year, plus 8 public holidays
- Start date: as soon as possible
All other terms and conditions will be explained at interview.
Nature and scope: As the Communications Manager will be regularly involved in contacting supporters, churches and other outside organisations, it is an occupational requirement that the post holder is a believer in Jesus Christ as Saviour, Lord and God, and is in good standing with their local evangelical church, thus being in fellowship with the world-wide Christian family. They are required to sign assent to the Doctrinal Basis, to participate in UCCF collective worship and prayer and to model Christian discipleship in public and private life.
We are passionate about students reaching students with the good news of Jesus.
The client requests no contact from agencies or media sales.