Cafe manager jobs in london

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

Job Title: Clubhouse Social Café Manager

Department: Core

Reports to:Head of Business Services

Responsible for: Clubhouse Café staff & Trainees

Salary: 38,000- 42,000 (Dependent on Experience) plus potential for performance-related pay (dependent on café revenue targets)

Closing Date:  30th April 2025

First Interviews: 8th May 2025

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff. 

The Role 

The Clubhouse Social Café Manager will lead on the implementation of the of café (Due to open in October 2024) and will manage the Food and Beverage Operations in line with food, and health and safety regulations. You will be involved in the initial set-up of the facility. 

You  will be responsible for managing the day to day running of the café, providing a diverse of community and health wellbeing projects in collaboration with Trust Senior Manager - Health and Wellbeing. They will also manage and mentor staff and trainees to deliver an effective and inclusive service to customers.

About You 

We are looking for a passionate, inspiring catering/hospitality specialist to lead on training, mentoring and the hospitality operation of our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. Projects will include mental and physical health with the space acting as a central meeting/training hub. In this capacity you will work closely with the Trust's Health and Wellbeing Senior Manager. 

We are partnering with the homeless charity Change Please to create a West London training hub. The successful candidate will be responsible for managing and training the café team. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are linking with the University to offer a range of immersive opportunities for their catering and business students and our Café Manager will link with them on a number of working projects.

The other aspect is the promotion and training in the importance of food, health and performance and the Manager will work with our Trust team to create innovative content and inspiring outreach programmes. Whilst we expect the Manager to have an active interest in food and nutrition, we plan to put some catering support and training in place to support the position.

We are looking for a highly motivated individual who has appropriate experience to lead the food and beverage side of the operation. They will be involved in the initial set-up of the facility (Due to open in Summer 2025) and the establishment of appropriate operation and health and safety procedures.

We have developed a sustainable business plan, however you will have the opportunity of contributing to the ongoing development plan. We have the benefit of understanding who our customers are, when they are, and even when they will arrive! This will need to be balanced with the social and community programme, and whilst it will be a challenge, it will also make for an enriched role in dealing with a range of people and organisations.

The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team, we would like to hear from you.

Key Responsibilities

• Lead on the implementation of the café, including the setup, adherence to food and health safety and regulations, and staffing.
• Development and procurement of suppliers for café to ensure efficient service delivery.
• Contribute to and delivery of project-based business plans as directed by the CEO and Head of Social, Education and Health Hub.
• To  organise and manage the preparation and presentation of food whilst ensuring agreed standards are maintained at all times, and that any special dietary needs are catered for.
• Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.
• Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and taking action for service improvements.
• Working safely with kitchen equipment and ensuring that all other health and safety procedures are followed.
• To maintain a clean, healthy and safe working environment in accordance with guidelines.
• To mentor staff, trainees and work experience students in the effective operation of the facility.
• Deliver appropriate training to Clubhouse Café Staff, to foster a culture of excellent customer service.
• Stay informed about safeguarding policies, procedures, and best practices.

Essential Criteria

• Level 1,2 and 3 Food Safety Awards
• Level 2 Health and Safety in the Workplace Award
• Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety
• Experience of kitchen equipment
• Experience as a manager of operations and staff in a food and beverage business.
• Experience as a manager responsible for compliance, particularly health & safety and licensing, as well as finances in a food and beverage business.
• Experience in project management and meeting deadlines.
• Experience of supervising and training small groups of staff
• A working knowledge of budgets and gross profit margins
• Good team player

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

 Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. 

 If you would like to find out more,  please click the apply button. You will be directed to our website to complete your application for this position.

We are seeking a proactive and experienced Café Supervisor to oversee the daily operations of The Shack Café, a busy student-facing outlet at KCLSU. This role is ideal for someone with a passion for hospitality and team leadership, committed to delivering excellent service and creating a vibrant, welcoming space for students, staff and visitors.

The postholder will lead a team of student shift leaders and staff, ensuring smooth daily operations, high standards of cleanliness, and exceptional customer service. You'll take a hands-on approach, often setting an example on the floor while supervising your team effectively. Key duties include managing financial processes such as accurate till operation, invoice processing, and stock control. You will strive to minimise wastage and losses through regular audits and clear procedures, maintaining accurate records of all transactions and stock movements.

You will also lead on staffing—recruiting, training, and supervising your team of around 12 student staff members. Responsibilities include creating rotas, processing payroll, and managing performance through regular feedback and support, while fostering a positive and productive team culture.

The Café Supervisor will work closely with the Commercial Manager – Strand to develop exciting product offerings and promotions. With support from the marketing team, you'll ensure effective merchandising and campaigns that increase sales and engage the student community. Strong relationships with students, colleagues, and suppliers are vital.

You will also manage catering bookings and ensure services meet high standards, from enquiry to delivery. Compliance with food hygiene, health and safety, and equipment maintenance is essential. Issues must be reported promptly, maintain a safe environment, and ensure all staff follow uniform and cleaning protocols.

The list above is not exhaustive. We recommend you to read through the Job Pack to understand the scope of what the role entails.

Application Process

To apply, please download and complete an application form and an equal opportunities monitoring form below and email your completed application directly to our email address.

Once shortlisting is completed, we will contact you and inform you of the progress of your application.

Please download application form here

Please download EOM Form here

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

As you will also see on our Job Pack that we are an equal opportunities employer and live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days holiday entitlement & bank holidays & discretionary closure days per annum
• Discounts on KCLSU venues
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

Eligibility 

To be eligible to apply for this role you must: 

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) prior to your start date
• Not be a trustee of King’s College London Students’ Union 
• Have a National Insurance number, or be in the process of applying for one

Thank you for applying with us. We look forward to bringing your talent onboard and working with you!

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people in difficult situations?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience whilst being supported to manage their lives and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Café Support Worker
Reference: 276
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: From £24,024 Per Annum FTE (pro rata for part time hours)
Hours: Full time (37.5 hours) - Will consider part-time of 30hrs or 22.5hrs.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30, a part-time pattern will be working 3 or 4 out of 7-day rota.

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 30th April 2025
Interviews to be held week of 12th May 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Title: Operations Officer

Location: Coram’s Fields, 93 Guilford Street, London, WC1N 1DN

Responsible to: Chief Operating Officer Salary: Up to £34,000 per annum (subject to experience)

Contract Type: Permanent Hours: 35 hours per week (includes some evening and weekend work)

Benefits: 26 days annual leave, defined contribution pension scheme, tax-free childcare scheme, café discount, employee assistance programme, cycle-to work scheme

Role Summary

Coram’s Fields is a unique charity in the heart of Bloomsbury, London. In addition to our iconic 7-acre child-friendly park, we run a variety of services and enrichment programmes to support local young people and their families, including a nursery, an after-school and holiday club, a drop-in centre for parents of under-5s, a vibrant youth centre and a sports programme. We proactively host a wide variety of community events and celebrations, and our facilities are available for private hire to generate income for the charity.

The Operations Officer role is an integral part of the central team with responsibility for procedures, systems that support the effective, efficient, and compliant running of our seven-acre site, services, park events and oversight of income streams. It is an exciting and highly collaborative role offering a fantastic opportunity to combine effective communication and organisational skills with a passion for helping young people and a desire to develop commercial and business development experience.

Main Duties and Responsibilities:

General operations, processes and systems 

• You will be responsible for the oversight and continuous improvement of organisational procedures including IT, GDPR, Health and Safety, Fire Evacuation, incident management.
• You will be responsible for briefing staff across the charity in the use of these procedures and working with the Office and HR Manager to arrange training for staff where necessary. 
• You will be responsible for improving existing office systems and identifying opportunities to develop new systems and processes to enable people to work more collaboratively, efficiently, and effectively. 
• You will be responsible for ensuring that organisational procedures are documented and accessible on the internal SharePoint.
• You will be responsible for developing and overseeing a new volunteer infrastructure for the charity, working with teams across the organisation to deliver a consistently high-quality volunteer experience for all with standard recruitment, induction, and on-going oversight procedures.

Events and project management 

• You will be responsible for coordinating and overseeing a diverse and inclusive programme of park events, making the park an interesting and vibrant place to visit, encouraging the community to gather and socialise, and generating income to support the work of the charity.
• You will have responsibility for working with internal and external stakeholders to ensure each event is well-planned, managed safely and compliantly with all regulations and laws, and executed successfully within budget. 
• You will work with the CEO, COO and Buildings and Facilities Manager to support capital projects, liaising with external stakeholders, contractors and the Local Authority to ensure the effective operation of the site. Commercial Operations
•  You will operationally oversee our facility-hire income (halls, sports facilities, and grounds) and be responsible for: – ensuring necessary contracts, waivers, and legal/statutory documents are completed – executing effective marketing and promotions, and creating high quality promotional content for our website and social media – regularly reviewing fees in relation to the hire of our facilities and making recommendations for changes to these – understanding and improving the utilisation of facilities – supporting the COO to develop and grow partnerships with local organisations and schools – improving the efficiency of our booking systems/processes and overall user experience 
• You will be responsible for identifying new (temporary and permanent) opportunities and third party partnerships to bring new experiences, enjoyment and enrichment to local young people while also generating income for the charity. 
• You will work closely with our Café Manager to grow the profile and income generated by our cafe through improved park signage and park visitor experience initiatives, and integration of the café into the hall and sports hire customer journeys.

Other 

• You will be expected to undertake personal development and training where required or beneficial for the role, and to attend regular supervision and appraisal sessions.
• To undertake any task that may be request from time to time by the CEO or Board of Trustees, as may be consistent with the nature and scope of this post.

How to apply: Please submit your CV and a Cover Letter outlining how you are good fit for the role!

* We can only consider applications from candidates who submit a cover letter detailing how their experience aligns with the job criteria and how the role fits with their career goals.

Diversity and inclusion matter to us. Coram’s Fields is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community, from a diverse range of backgrounds. We strive for our workforce to be representative of the communities that we serve, and we know that greater diversity will lead to even greater results for the families and children we work with.

Coram’s Fields is committed to safeguarding and protecting the welfare of all children and young people. All those applying for a role with the charity are subject to robust safeguarding checks and will need to demonstrate clearly their commitment to safeguarding. All appointments are subject to a satisfactory enhanced DBS check and all post holders are required to register with the DBS update service.

Could you make a difference for Carers in Wandsworth?

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our dynamic team.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

The Role:

This role involves one to one support for Carers of people with dementia, providing information, guidance, and advocacy, developing and delivering dementia training for Carers and facilitating support groups. This role also includes coordinating and delivering monthly Dementia Cafes for people with dementia and their Carers, including supervising cafe volunteers.

Your skills and Experience:

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers. 

Does this sound like you?

Benefits of the role and working for Wandsworth Carers’ Centre:

- Friendly team and working environment

- Some weekend and evening work with time off during the week

- Annual leave from 26 days increasing to 31 days plus bank and public holidays

- Contributory company pension

- Ongoing training and development opportunities

- Employee assistance program.

- Cycle to work scheme

To apply:

Please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification. Unfortunately, we are unable to sponsor candidates. 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Please note: we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.

Title: Director of Finance & Operations

Location: London (hybrid working – minimum two days a week in the office)

Art Fund is seeking a strategic and collaborative Director of Finance & Operations to join its Senior Management Team and help shape the future of the UK’s cultural landscape.

Art Fund is the national fundraising charity for art. With over 142,000 members and a network of 900 museums, galleries, and historic places across the UK, it is a pioneering and independent voice in the cultural sector enriching collections, growing audiences, and advocating for the vital role museums play in society.

This role comes at an exciting and transformative time for the organisation. As Art Fund progresses through the final stages of its 2022/27 strategy and prepares for the next chapter, the Director of Finance and & Operations will play a critical leadership role in helping the organisation scale its impact, drive operational excellence, and support long-term growth.

The opportunity

The Director of Finance and & Operations will provide strategic and operational leadership across the following key areas: finance, people, governance, legal, facilities, and risk. They will lead a multidisciplinary internal services team and work closely with the Director, Senior Management Team, and Board of Trustees.

Major priorities will include embedding a new finance system, supporting the successful delivery of a cross-organisational CRM implementation, and the next five-year strategy and financial plan.

This position requires a qualified accountant with strong strategic planning and commercial acumen, ideally with experience supporting income growth and business innovation in a complex, values-driven organisation. They will be a natural relationship builder with excellent interpersonal, influencing, and communication skills.

While prior experience in the arts, heritage, or charity sectors is welcome, it’ is not essential. What matters most is a genuine passion for Art Fund’s mission to make art and culture accessible to all.

Candidate profile

Art Fund is looking for an individual who can demonstrate:

• Proven success in strategic leadership and financial management
• Strong experience of business planning and income generation
• A collaborative and inclusive leadership style
• A commitment to data-led decision-making and continuous improvement
• Deep understanding of organisational governance, risk, and compliance
• Outstanding team leadership and the ability to foster a positive, values-based workplace culture

What Art Fund offers

Art Fund offers a rewarding working environment, a beautiful canal-side office in King’s Cross, and a compelling benefits package, including:

• 27 days’ annual leave, plus bank holidays
• 10% employer pension contribution
• Free National Art Pass (with a plus one)
• Art Allowance and Art Time to support cultural engagement
• Private healthcare cashback plan
• Flexible hybrid working and home office equipment allowance

Art Fund is committed to equity, diversity and inclusion, and welcomes applications from candidates from all backgrounds.

Allen Lane is acting as an employment agency advisor for The Art Fund on this appointment. For further information about the role, including details about how to apply, please visit Allen Lane website or reach out to Rosemary Pini at Allen Lane.

Timeline:

• Closing date: Wednesday 14th May
• Shortlisting: 28th May
• First interviews: Week commencing 2nd June
• Final Stage Interviews: Week Commencing 9th June and 16th June

This is an exciting new role for our organisation! You’ll have the freedom and autonomy to shape our marketing strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,565 - £41,200 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements! We're open to accommodating everything from 20 hours per week (0.5 FTE) up to full-time - depending upon the candidates needsmark. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that grows our existing donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert our supporters into donors.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire a small but passionate team, and getting stuck in to delivery in order to achieve our shared goals.

And More…

• Support our corporate fundraising initiatives.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and growing an engaged supporter base, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London!

This role plays a key part in the team responsible for managing and delivering the repair and presentation of the Gallery’s building fabric. The role involves the line management of staff, consultants, and term maintenance contractors, and reports directly to the Head of Department.

The successful candidate must be self-motivated and able to work collaboratively within a team, while also communicating effectively with a wide range of departments and colleagues. It is essential that all planned works are carefully coordinated to minimise disruption and remain fully compliant with all regulations.

This post offers the successful candidate to bring innovation and experience together with a systematic approach to problem solving, to achieve the most efficient and cost effective methodology of undertaking work within an historic building, with an emphasis on protecting the nations collection of European art. 

This role plays a key part in the planning and delivery of capital projects programme across the Estate, by supporting the Deputy Head of Building & Facilities. The post holder will be responsible for the day-to-day delivery of the project programme, including project managing the larger and more complex capital projects. 

The successful candidate will be a highly skilled project manager with experience planning and delivering projects within the historic environment, cultural sector, and on sites open to the public. They will have a strong background in working as part of a wider estates team, with a solid understanding of estates management, project planning, and delivery.

The ideal candidate will be highly motivated and able to demonstrate a proven track record of successfully managing and delivering multiple projects simultaneously.

This post offers the successful candidate to bring innovation and experience together with a systematic approach to problem solving to achieve the most efficient and cost effective methodology of undertaking work within an historic building, with an emphasis on protecting the nations collection of European art.

Job Title: Senior Marketing and Communications Officer
Location: Hybrid remote with minimum 2 days per week in office, Pembury
Salary: £27,000 - £29,000 (depending on experience)
Contract: Permanent
Hours: 37 hours per week

Closing date for applications: Friday 23rd May 2025

Are you a skilled marketing professional ready to make a meaningful impact?

Aspens is seeking a creative, driven Senior Marketing and Communications Officer to help promote our services, fundraising and activities that transform the lives of autistic people, those with a learning disability and their families.

You’ll develop and deliver engaging campaigns, manage communications channels, and create content that aligns with our brand voice. Collaborating with teams across Aspens, you’ll drive audience engagement and support income-generation activities.

This is the job for you if you have excellent communication skills and know how to bring a story to life. You’ll be confident using digital channels to engage with a range of audiences, as well as traditional methods.

Join us at Aspens and help make a difference. Apply today to become part of our inspiring mission!

About Aspens

Aspens is a charity that provides high-quality person-centred care and support to individuals on the autism spectrum and with learning disabilities, and their families. We provide an integrated network of services and support across the South-East to empower individuals to lead their lives as independently as possible.

We support children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes, supported living, community outreach, day services, children and young people’s groups and support, specialist support, and online support for families and carers across the South-East. 

Aspens has three charity shops in Bexhill, Crowborough and Paddock Wood and online stores on eBay, Etsy and Vinted. We also have The Bluebell Café and animal farm and a pre-loved donations centre in Pembury.

Purpose of Role
This role will work with direction from the Marketing and Communications Manager to deliver marketing campaigns to raise awareness of and promote Aspens’ services, income-generation activities including fundraising, retail and hospitality, and recruitment; engage with our internal and external stakeholders; and reach new audiences. A key part of the role will be internal ‘customer’ support, collaborating with departments across the charity to meet shared goals in line with Aspens’ strategic objectives.

Key Responsibilities

Campaign delivery

· Collaborate with the operations, fundraising, retail and recruitment teams to create and deliver comprehensive marketing campaigns to promote Aspens’ services, shops/e-commerce, hospitality, events and recruitment and meet shared goals in line with the charity’s strategic objectives.

· Create and deliver internal comms campaigns to drive engagement and increase retention of staff.

· Monitor and evaluate campaign performance by reporting on agreed objectives and KPIs.

Content Creation

· Develop relevant and engaging content to be utilised across channels, including, but not limited to website, social media, internal channels and email, in our shops, Bluebell Café and the community to reach new and existing stakeholders.

· Graphic design - production of assets for marketing purposes.

· Developing marketing and comms bank of photos and video; photography and videography at events.

· Working with external companies to produce marketing collateral (signage, banners, artwork, leaflets, branded items etc.) and managing stock levels of marketing materials.

· Review all materials to ensure alignment with Aspens’ brand guidelines and tone of voice.

Channel Management

• Under direction from Marketing and Communications Manager manage internal and external channels.

• External channels including, but not limited to: Aspens’ website and linked bookings sites; charity social media channels (Facebook, Instagram, LinkedIn and TikTok); supporter communications (Mailchimp).

• Internal channels including, but not limited to: Staff intranet and staff newsletter (Mailchimp)

Brand Awareness

Under direction from Marketing and Communications Manager promote Aspens and the impact of our work to relevant stakeholders and audiences. This includes digital and traditional advertising, management of Awards nominations, PR and media.

Audience Insight

· Utilise audience data to develop understanding of audiences.

· Carry out research to monitor and keep up to date with marketing and charity trends and best practice to support audience engagement.

· Share insights with Marketing and Communications Manager.
 

Events

• Collaborate with the Business and Income Generation Team to support the planning and promotion of events and represent Aspens at events, some of which may require evening or weekend attendance.

Team Working

• Work closely with Marketing and Communications Manager and Business and Income Generation Team and build strong relationships with teams across the organisation.

Other

· Occasional travel to other offices, services and shops across Aspens’ region.

· Administration tasks as required.

Person Specification

· Demonstrate close alignment to Aspens’ values

· Excellent written and oral communication

· Commercial awareness – understanding of business operations and the ability to think strategically about how decisions impact performance and profitability

· Goal-oriented mindset

· Excellent relationship building and people skills

· Creative, with lots of ideas for engaging content

· Numerate and data-driven

· Ability to prioritise workload effectively

· Self-motivated, with the ability to work independently and within a team

· Proactive approach, ability to come up with creative solutions

· Excellent attention to detail

· IT skills including Microsoft Teams, Word, Powerpoint, Canva, Mailchimp, Xcel, Google Analytics, Google Ads

· Graphic design skills

· Photography and videography skills

· Ability to edit websites/intranet

· A degree of flexibility to work occasional evenings and weekends if required

Experience

• At least two years' experience as a Marketing/Communications Officer/Executive, ideally within the charity sector

• Experience in planning and delivering integrated marketing campaigns

• Experience of managing a range of marketing channels including social media, websites and internal platforms

• Experience of engaging different stakeholders.

• Proven track record of achievement in meeting or exceeding targets, with clear examples of delivering results against set objectives

Essential Training and Qualifications

A Levels or equivalent

GCSE English at grade C (or above).

Desirable Training and Qualifications

A degree level qualification in Marketing/ Communications or a related field

What you can expect from us:

• Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
• Paid DBS (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
• Flexible work arrangements with opportunities to take on additional bank shifts too
• 30 Days Annual Leave (including Bank Holidays) / Pro rata dependent on hours. Annual leave entitlement increases with length of service
• Nest Pension and Death in Service Benefit
• Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
• Aspens High Street Stores -20% discount on all items for Aspens’ staff
• Bluebell café- Discounted staff menu available
• Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
• Recognition schemes, including ‘Employee of the Month’

How to Apply:

Simply click ‘Apply now’ and one of our team will be in touch to discuss the role.

Any offer is subject to an enhanced Disclosure and Barring check, which we will complete on your behalf if you don't already have one, and satisfactory employment references. We will consider job share and part time arrangements for all posts in line with the needs of the Charity.

Equal Opportunity Statement

At Aspens Charities, we are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those with disabilities and those who are likely to be underrepresented in Aspens’ workforce, such as sex/gender, minority ethnic group, religion, belief, sexual orientation, age, as well as abilities. We believe that a diverse team leads to better outcomes and a more enjoyable work environment where everyone feels valued, heard, and has an equal opportunity to thrive.

As a Disability Confident employer, Aspens Charities is dedicated to supporting and promoting the recruitment, retention, and career development of people with disabilities. We recognise the value and contributions that individuals with disabilities bring to our organisation.

Accessibility and Accommodations

We are committed to providing an accessible recruitment process for all applicants. If you require any accommodations during the application or interview process, please let us know.

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.

The Role

This is an exciting opportunity to join the Roundhouse’s fundraising team as a Corporate Partnerships Coordinator, supporting the day-to-day running of the Corporate Partnerships programme and playing a vital role in the delivery of exceptional experiences for our corporate partners.

Reporting to the Corporate Partnerships Manager, this role provides essential administrative, account management, and new business support. We’re looking for someone with excellent organisational skills, a keen eye for detail, and a proactive, collaborative approach to supporting a busy team and stewarding our corporate partners.

This is a fantastic opportunity to gain hands-on experience across partnership delivery, events, communications, and fundraising, all while helping the Roundhouse grow its community of engaged and values-aligned corporate supporters.

Occasional evening and weekend work will be required according to business needs.

About you:

You’re highly organised, detail-oriented and an excellent communicator. You’re confident in managing multiple tasks at once and enjoy supporting others to deliver their best work. You understand the importance of clear communication, strong and well-maintained systems, and professional relationship management.

You’re a natural collaborator, able to work across teams and with external stakeholders, and you bring a can-do attitude to everything you do. You are comfortable learning to use systems to track data, manage finances, and support reporting, but above all, you’re eager to learn, grow, and contribute to the success of the Partnerships & Philanthropy team.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role. 

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by midnight,  5th May 2025. 
 

Contract: Permanent

Hours: 35 hours per week (excluding breaks)

Salary: £30,521.92  per annum 

Application Deadline: Midnight, 5th May 2025. 

Interviews: 15/05/2025
 

Benefits:

• 25 days’ holiday per year plus bank holidays pro rata

• Pension scheme

• Cycle to Work and Tech Scheme

• Season ticket loan

• Employee Assistance Programme (EAP)

• Health Cash Plan

• Group Life Assurance

• Staff discount at our bar and café

• Complimentary staff tickets

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months. 

Thames Chase Community Forest was established in 1990 and covers an area of 98 square miles on the edge of east London and south-west Essex. Thames Chase Trust welcomes around 65,000 visitors per year to the Forest Centre complex. The architecturally acclaimed Visitor Centre is the information hub for the entire Community Forest and includes a cafe, shop, and public toilets. The complex also includes a 17th century barn, original stable block, refurbished Education Room, and farm cottages.

Our dedicated and friendly Forest Centre team seeks to provide the best possible visitor experience and to continue to develop and grow the complex. You will manage volunteers and five members of staff focussed on the Forest Centre complex. The staff team includes four Forest Centre Assistants and one Forest Centre Caretaker. You will be further supported by our Communications and Media Officer, Finance Officer, and Administration Officer. You will also work closely with the Progammes Team whose focus is project delivery across the Community Forest.

Role Description - What will you do?

People

You will bring this spectacular place closer to the hearts of visitors, our local communities and our many partners and you will lead on facilities, retail, catering (outsourced), visitor experience, membership, and volunteer teams. 

You will show initiative in developing the visitor experience through events, guiding, informing, and reinforcing the Thames Chase Plan, brand and values.

You will need to be able to promote the natural and cultural heritage of landscapes.

You will be familiar with the use of professional and social media and will need to be an exceptional communicator and an inspiring manager for an enthusiastic and knowledgeable team of staff and volunteers.

You will know just how to get the very best out of everyone and to support and motivate the team. There are set targets for income, and you will be responsible for ensuring that your team meets these.

You will lead the development, integration and delivery of all the visitor facing elements of the Thames Chase Forest Centre complex.

Place

You will work with the Thames Chase Community Forest Director, Deputy Director, your fellow colleagues and with the support of the Board of Trustees, to create a sense of place, a destination venue and a resource that families and visitors will consider as a day’s offer.

You will sensitively maximise the built heritage within the complex, acknowledging that this adds to the sense of place, our culture, heritage, and tradition. In particular, the agricultural heritage of this landscape.

Business

You will support the Thames Chase Community Forest Deputy Director in leading staff and volunteers in developing and growing the income from all aspects of the Forest Centre, to support the work and aims of the Community Forest and provide a quality visitor experience.

To create a robust business plan for the Forest Centre complex that identifies income potential and scope for maximising the diverse facilities on site whilst protecting the built, cultural and natural heritage

The approach you will need and the skills and attributes we require

To be an exceptional communicator, team-player, and an inspiring manager of an enthusiastic and knowledgeable team. Teamwork will be essential for your role.

To quickly gain an understanding of the Thames Chase Plan and the overall functions, aims and objectives of Thames Chase Community Forest.

To quickly gain an understanding of the Forest Centre budget and financial procedures.

To be familiar with the use of social media, be an effective communicator and able to engage and enthuse others.

To be IT proficient in Microsoft Word, Excel, Powerpoint and Google Docs.

To have a Full UK driving licence.

To be flexible. The operation of the Forest Centre complex is 7 days. The role requires some evening, weekend and bank holiday working

We are recruiting an experienced horticultural consultant who is passionate about involving the community in growing plants and seasonal produce. The Community Gardener will support with the planting and harvesting of fresh, seasonal and organic produce over the busy growing season over the Summer months. The consultant will support with providing volunteers, residents and families to understand the practicalities of gardening and horticultural practices.

You will be responsible for planning and facilitating educational workshops, leading volunteers, coordinating the weekly garden market and helping to maintain the garden over the summer period. These workshops and sessions will focus on teaching basic gardening skills, with an emphasis on plant cultivation and habitat development. Additionally, you are encouraged to incorporate creative elements from your expertise, such as foraging or making seasonal jams and chutneys.