Business Systems Manager Jobs in Farringdon, Greater London
Location: London only - hybrid working with 2-3 days in the office or at donor meetings and the rest working from home
Interviews: 16/10 over MS Teams
For more information or to apply, please click 'apply now' to be directed to our careers site.
Are you passionate about making a real impact on the lives of young women? Join us as a Philanthropy Manager, where you will play a key role in raising vital funds to support our Women Supporting Women (WSW) initiative. WSW was established at The Prince’s Trust in 2018 to nurture, empower and inspire young women to build a better future for themselves.
As our Philanthropy Manager, you will build strong relationships with high-value donors, secure significant multi-year gifts, and collaborate with senior volunteers to drive our mission forward.
With a personal income target of £500k+ per year, your efforts will directly contribute to raising £150m over five years, providing young people with the financial and practical support they need to thrive.
Bring your expertise in fundraising, relationship management, and donor stewardship to a dynamic and supportive team. If you’re ready to make a lasting difference, we want to hear from you!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Philanthropy Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Philanthropy Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3156
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Boutique by Shelter – Primrose Hill shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people.
Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.
Apply to be part of our team and be the change you want to see in society
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 6 October 2024
Ref 6841
We are looking for an UK Government Account Manager to join the Partnership Development Team in our Global Programmes Division to support our global programme partnerships work, supporting and maximising our relationships with the UK Government.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Partnership Development Team is comprised of partnership experts across a portfolio of institutional partners. The team seeks to deliver exceptional global partnerships, optimising both funding and influence. The team works closely with colleagues from across the Global Programmes and Policy, Advocacy & Campaigns Division, other Save the Children members and with Save the Children International (SCI) country and regional teams to deliver on our partnership objectives. The team is at the forefront of driving the institutional partnership agenda and approach for both Save the Children UK (SCUK) and the Save the Children global movement, ensuring Save the Children is the partner of choice.
About the role
As the Account Manager you will contribute to and effectively support our global programme partnerships work, to achieve Save the Children's strategic objectives.
The focus of the role will include maximising the impact of SCUK's relationships with the UK Government including Foreign, Commonwealth and Development Office (FCDO), ensure effective knowledge management and capacity building for the UK Government account internally – including for UK Government funded programmes, pipeline and influencing work.
You will support and liaise with a network of internal and external stakeholders to optimise our UK Government engagement, in pursuit of specific partnership opportunities. As well as contribute to the development of the wider partnership strategy, lead and contribute to cross team projects.
In this role, you will:
- Ensure a broad-ranging and inclusive partnership. This includes:
- Contributing to the implementation of SCUK's overall institutional partnerships strategy.
- Management of information and status of relationships/financing to keep our leadership (CEO, Executive Directors) up-to-date with our partnerships.
- Supporting the organisation to continually build strategic understanding of the UK Government and any evolving trends that may impact the relationship.
- Representing Save the Children with the appropriate partner contacts and providing strong support to colleagues in their external engagement (country, regional and HQ levels).
- Exploring new avenues of collaboration and new funding modalities to maximise income and return on investment.
- Secure support from colleagues from across the organisation to contribute to our engagement with the UK government
- Ensure increased quality and consistency in the design, delivery and reporting of all projects/awards. This includes:
- Development and delivery of donor specific capacity building plans.
- Working closely with the Donor Compliance team to identify risks, mitigating measures and setting adequate monitoring mechanisms to support wider award management processes.
- Developing common standard approaches to quality and compliance across the account. Ensuring partner regulations and expectations are well understood among parties involved.
- Engaging with wider Save the Children in generating and sharing learning and best practices.
- Ensuring strong knowledge management systems are in place.
- Collaborating with team members to develop and embed our partnership and management approach, to maximise the benefit of the team's work to the wider organisation and movement.
About you
To be successful, it is important that you have:
- Skills in partnership management and market assessment in relation to overall positioning with partners.
- Experience, interest and knowledge of current thinking and future trends and thorough understanding of international development issues.
- Proven experience of providing creative and innovative approaches in developing new initiatives that contribute towards partnership objectives.
- Experience in relationship management, working with Governments, donors, trusts and foundations, or equally demanding partners.
- Experience of undertaking industry trend and donor specific research, finding relevant, reliable, and up to date information quickly.
- Ideally knowledge of and experience working directly with Governments and other key factors such as multi-lateral institutions e.g. their structures, operations and priorities (geographic, sectorial, thematic, at policy & advocacy levels).
- Ideally a good understanding of project design, quality programming and effective delivery.
- Self-driven: ability to take a pro-active approach and work on own initiative; problem-solving skills and creative thinking in fluid or less structured environments.
- Excellent coordination and relationship building skills in forming and maintaining both internal and external relationships.
- Strong analytical skills with ability to present complex information in a clear and succinct manner, ability to analyse trends and report on key financial metrics.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is a fantastic opportunity to join the Career Ready team in a new role. You'll work in collaboration with our Regional Manager for Tees and Tyne and our Partnerships and Income team.
You'll play a key role in our success by growing, developing and delivering all aspects of the day-to-day relationship management of local employer and corporate partner supporters in the Tees and Tyne region.
Business Engagement Manager
Hours:21 hours, 3 days per week
Contract: Fixed Term for 12 months with the possibility of extension (pending funding conversations with existing partners).
Region: Tees and Tyne
Location: Homebased. Must be able to travel occasionally to locations across Tees and Tyne to attend meetings with employer partners.
About Career Ready
We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.
We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.
Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 16-18 with a paid internship and mentor, workplace visits, and skills masterclasses.
Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.
Summary of main responsibilities and accountabilities
Partnership Management, Stakeholder Engagement & Business Development
· Working alongside the Tees & Tyne Regional Manager to respond to the needs of the programme, ensuring that our young people have meaningful encounters with a range of employers from a diversity of industries and sectors.
· Day-to-day operational account management for employer supporters, ensuring they have excellent experiences.
· Full partnership and operational account management for lower-level funders in your region.
· Promote the contribution of Career Ready and awareness of Career Ready to potential supporters and assist in engaging their commitment to give both practical and financial support.
· Engaging new corporate, third and public sector organisations to directly support the programme delivery, working with the Head of Programmes to launch and grow the Tees & Tyne Regional Action Board
· Work with the Programmes and Partnership and Incomes teams to develop and deliver the overall employer engagement strategy for the area ensuring that the number of mentors is matched with the paid internship commitment and that employer volunteers are in place for masterclass delivery and workplace visits.
· Working with the Partnership Manager leading the relationship with BP to help generate leads with local businesses that are connected to BP’s activity in the region.
Please see the Job Description for full details
Person Specification
This is a wonderful role that requires passion for our purpose and a broad range of skills, experience and the ability to demonstrate an understanding of the environments we operate in. You can develop, grow and maintain valuable and valued relationships through your motivation for what we do, with a passion that inspires and engages others, alongside the capacity to identify and manage multiple priorities. You need to thrive on attention to detail, be able to listen to what is not said, be well organised and confident to engage with and influence a wide range of people. You will research and approach opportunities and outcomes with an entrepreneurial mindset.
Experience Required:
· Demonstrated experience in managing employer accounts and generating income.
· Developing, growing and maintaining a broad range of stakeholder relationships
· Experience of inputting into impact reports
Skills, Knowledge and Behaviours:
· Able to plan and execute events and presentations to a high standard, taking into account different audiences and communication styles
· Self-assured with great listening and negotiation skills to influence and communicate inspirationally, accurately and effectively to a wide variety of audiences
· Invests in understanding the bigger picture to enable local plans in service of our strategy and innovations which fit with Career Ready’s mission, values and practices
· Composed and engaging whilst managing multiple activities and processes that, when combined, are the recognised high quality, high care, high impact Career Ready programme
· Confident enough to manage and motivate yourself to deliver a range of outcomes and able to seek the views, ideas and wisdom of others
· Truly great organisational skills, able to prioritise, keeping stakeholders informed and engaged
· Ability to interpret and utilise data effectively.
· Demonstrated expertise in income generation, business development, and account management.
· Commitment to demonstrating Career Ready's values
· strong IT literacy skills (CRM system [Salesforce] /Office 365 - Microsoft Teams, Word, Excel and PowerPoint) and are social media savvy.
We are committed to the safeguarding of young people. The role-holder will be required to complete an appropriate level of DBS check.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: in London: £47,304 / Out of London: £44,753
- Hours: up to 35 hours
- Contract type: fixed term - up to 24 months.
- Location: we really don’t mind, working anywhere in the UK from home would be fine. There will be occasional travel to meetings in the UK (mainly in London and Bristol so you need to be able to travel there.) Depending on your location you may be able to work in a hybrid way in our Bristol or London office
- Closing date: 20 October 2024
- Week commencing interview date: 4 November 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
This is an awesome role focussed on improving our ways of working and processes when it comes to those who support us. We want all of our supporters to have a first class experience when they decide to donate their time and/or money to supporting children and young people with cancer and their families. However we know that as an organisation we have more to do to make this happen and the time is now.
Working in Income Generation, this role will take a recently conducted diagnostic carried out by a business improvement consultant and not only work through the next steps but make change happen, prioritising the areas with the biggest wins. This role really will have a lasting legacy in the organisation.
We're not just looking for someone to map change, this person will lead operational design and process re-engineering that transforms the Income Generation directorate and it's workforce into high achievers.
You’ll be based within the Project Management Office (PMO), a supportive team of professionals that lead transformational change across the organisation as well as corporate planning. You’ll also have close relationship with the Head of Planning and Strategy in Income Generation as well as the Associate Director Supporter Engagement.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Building on the diagnostics carried out already within Income Generation directorate to optimise organisational design and scope improvements.
- Using the diagnostics to identify pain areas, develop a sequenced plan to tackle these issues and then implement the plan to improve performance, processes and services i.e. “getting hands dirty”.
- Embedding a culture of improvement in the organisation and developing these capabilities within the workforce.
- All of these activities will involve facilitating workshops, engaging audiences with tailored communications, debating and negotiating ideas with leaders, managing governance, risks and dependencies, evaluating progress etc.
What do I need?
The key skills we’re looking for in this role are:
- Experience of delivering transformational change by using process improvement principles & methodologies such as TQM, Kaizen, Lean Six Sigma to design services and processes that deliver value, efficiency, higher quality, lower costs and better results
- Ability to do big picture thinking and drive the change that is needed, don’t sit back and react to the change that is happening.
- Challenging directly with assertive communication style balanced with caring deeply through consultative and listening skills.
- Being curious, looking beyond the obvious to get the real picture.
- Being proactive to get stuff done but in a flexible way, not being tied to a solution and having a healthy dose of pragmatism
- Strong analytical and evaluation skills.
- Creative thinker and ability to encourage innovation amongst colleagues
- Ability to deal with ambiguity and make smart decisions with limited information and changing priorities as well as support people to define issues.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
As the Business Development specialist, you will be taking on a leadership role in the organisations plans for seeking growth in new markets through institutional relationships. These include (but are not limited to): the Middle East (Qatar, UAE, Saudi Arabia and Kuwait), Canada, and Europe. This is a senior technical position that performs a variety of complex business development work across the organisation.
About the Role:
- Develop donor and new market engagement strategies and associated implementation plans
- Engage internal and external senior stakeholders, influencing as needed to ensure that your team can maximise all opportunities.
- Engage, build and manage relationships with targeted donors in new selected markets. Coordinate efforts with other team members responsible for income generation from Trusts and Foundations, corporate donors, and high-net worth donors.
- Lead a comprehensive donor scoping and mapping exercise for donors in targeted new market. Continuously, update this mapping document based on engagement with prospective donors.
- Identify and track relevant upcoming funding opportunities – through advance intelligence gathering, partner relationships, and other available resources
- Provide grant management oversight on portfolio of grants funded by new Market donors and serve as primarily focal point for donor communications.
About You:
To be successful in this role you will need:
- Postgraduate degree in international development, sustainable livelihoods, humanitarianism, programme management, or equivalent.
- Understanding of development programmes design, implementation and evaluation.
- Knowledge of overseas markets and/or experience of successfully fundraising in a different market to the UK. Experience with Middle Eastern Donors is highly desirable.
- Experience of successfully fundraising and dealing with institutional donors and international donors, with a focus on Trusts and Foundations.
- Excellent technical skills in writing, editing, formatting, research, negotiation, and verbal communications.
- Excellent networking and influencing skills, both internal and external. Specifically experience of supporting cultural change within an organisation, influencing sideways and upwards to gain buy in and active support from senior staff as needed.
Why you should apply:
As the Business Development Specialist, you will play a critical role to support and improve the dynamic programmatic portfolio that Muslim Aid implements globally. In this position, you will lead the organisation's plans for growth in new markets through institutional relationships, You will work closely with partners, country offices, and donors, contributing to improving systems within the department. If you are looking for a new challenge and want to grow, we would love to hear from you.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
ABOUT THE ROLE
We are looking for an organised and proactive person who will lead the delivery team for our Grant Management portfolio and Process Hosting services. This involves ‘account management’, which means supporting groups as they scale, as well as oversight of the services. You will manage at least two Partnerships Managers, each with their own portfolio of groups, and be responsible for continuing to shape and refine the delivery of the service.
Many of our groups are at the beginning of their journey in impact or size. Our Grant Management service supports our groups through this journey, ensuring we understand their needs, finding practical solutions to support them to achieve their goals, ensuring contracts are delivered in line with agreements, supporting them with budgeting and advising where financial decisions need to be made. Our Process Hosting service is new but growing, and provides groups, coalitions and networks with crucial admin, governance and secretarial support suited to non-hierarchical structures. As the Senior Account Manager, you will be responsible for supporting groups and leaders facing complex dynamics and testing creative solutions to address their challenges.
This role combines customer service, impact-scaling support, account management, deep facilitation and team leadership. This role will be an integral part of the business, and your understanding of the service and what is important for our groups will support the growth of our business. You will report to the Head of Programmes and work closely with the rest of the Delivery team as well as other functions across SCN.
ABOUT YOU
This role would suit someone who is detail oriented and process-driven as well as skilled in relationship-building and facilitation. You will have an analytical approach, excellent attention to detail, and confidence in facilitating spaces, conversations and workshops.
You will be proactive, a creative problem-solver, an excellent communicator and confident in managing competing priorities. You will be keen to make an impact in a small team and be hungry for searching out opportunities to develop yourself and the business. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour. This role involves customer facing work so you must be comfortable with working with groups of people from varied backgrounds along with your work colleagues.
You need to have a good understanding of how change happens within communities, grassroots groups and informal movements, particularly the role governance and admin play in the messy, interconnected world that is social change.
SKILLS & EXPERIENCE
Person specification includes:
- Demonstrable experience of working with clients or partners in a collaborative and flexible way. You must be able to build strong relationships with people from varied backgrounds and work with them to find practical solutions to emerging challenges.
- Experience of working with startups, early stage ventures, or supporting community groups to grow
- Ability to facilitate meetings and group spaces, with an understanding of group dynamics
- Experience of managing budgets
- Experience of managing contracts successfully to completion, and managing emerging risks
- Exceptional organisational skills
- An understanding of grant giving and granting processes
- An exceptional attention to detail
- Experience in line management
- Ability to manage various tasks at the same time, and capable of managing time effectively
- IT literate
- Experience of working within a team
Desirable:
- Experience building and/or managing a team
- Experience identifying trends to support product development and the shaping of services
We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role.
KEY RESPONSIBILITIES
-
Account management (60%):
You will manage several partner accounts, specifically those that are high profile or complex. For Grant Management, this involves:
- Working directly with groups and movements to understand their needs and help them navigate challenges in their journey of scaling, e.g. governance, budget management, recruitment etc.
- Facilitating monthly meetings with partners to build relationships, discuss emerging needs, and track progress on contracts with funders.
- Liaising with funders on behalf of partners where needed.
- Track grant budgets and support partners with risk management.
- Ensure partners’ contractual obligations are met.
- Nurture relationships to help build positive, long-term partnerships.
For Process Hosting, you would work closely with a Partnerships Manager to:- Advise on decision making that supports the group/coalition with their strategy and operations. This will range from advising on the business model, governance structures, funding opportunities, design and implementation on operational processes to support their mission.
- Support the planning and management of governance related meetings.
- Support with the processes around recruitment and voting.
Lead on delivery of the Grant Management service (25%):
- Develop and hold the processes and spaces needed to ensure smooth and consistent delivery across the Grant Management team.
- Develop the service as we grow, thinking about how we can adapt the model of delivery to fit our purpose.
- Work across the team to input on how SCN can continue to improve and innovate. You will bring the key perspective from partners and support by providing feedback on their experience and needs to inform changes to systems and processes.
Management (10%):
- Manage the Grant Management team (at least 2 Partnerships Managers).
- Support the team’s delivery, set work objectives and development goals.
- Ensure the team understands our purpose, how their work fits within that, and our ways of working and culture.
Support the SCA and SCN team (5%):
- Support internal activities and the development of the wider team that contribute to The Social Change Nest’s overall mission and strategy.
- Collaborate with the team and bring new ideas that work towards team success.
The client requests no contact from agencies or media sales.
BACKGROUND
Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.
The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK was established in London in 1997 to support the organisation’s global activities and
particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based
violence. IRC UK comprises approximately 240 staff.
IRC UK launched its first Resettlement Asylum and Integration (RAI) programme in the UK called RISE in 2021, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England. The IRC now supports refugees and asylum seekers throughout England with employability, wellbeing and integration support as well as deliver capacity strengthening activities through our Healing Classrooms teacher trainings.
The Purpose of the Role
The Grants Manager ensures the quality of and efficient processes for proposal development and grants management; and manages the delivery of the IRC UK’s business development ambitions under the Strategic Action Plan.
Key Working Relationships:
Position reports to Director RAI UK. Position works closely with the Regional Grants Advisor, Program Development Advisor, Head of Programmes and RAI UK project leads.
Key Accountabilities:
Business Development:
- Identify, investigate, track, and support positioning for funding opportunities for IRC UK in in collaboration with regional business development and RAI UK management
- Develop, lead, and track proposal development processes, directly coordinating and managing the development of proposals and concept notes in collaboration with multiple stakeholders;
- Ensure proposals are timely tracked with standard IRC tracking tools
- Assist in compiling and editing proposal budgets and ensure communication and coordination between all departments (finance, programs, and operations) in drafting of budgets
- Provide weekly update to RAI UK on business development, including go/no-go, proposals submitted, wins / losses, etc;
- Drive IRC best practice in business development, including MEL, PEERS, financial planning, the IRC Way, etc;
- Allocate business development tasks and responsibilities to proposal and opportunity team;
- Maintenance of BD records: Pipeline , Partner tracker, BD Notebook (partner meetings, Go-No/Go, positioning, etc.,)
Grants & Contract Management
- Ensure that grants and contracts are implemented in compliance with IRC and relevant donor regulations, as well as maintenance of updated grant files and grant management tools;
- Support Project Managers with quarterly project implementation meetings, following up on any action points related to donor communication and flagging any concerns to RAI leadership in a timely manner;
- Assist project managers, operations staff, and partners with understanding the reporting and other compliance requirements on their grants/sub-grants;
- Manage all reporting deadlines, develop calendars for report development and coordinate report compilation and review;
- Support the MEL team to develop strong Monitoring, Evaluation and Learning practices throughout the portfolio;
- Coordinate modifications to any agreements or projects (i.e. extensions, indicator changes, budget realignments), as necessary;
- Act as focal point for communications with Regional Program Support Team (RPST) around grants administration and compliance functions;
- Act as Compliance officer for UK grants such as the Refugee Employability Project (REP), ensuring adherence to contract requirements such as social value and KPIs, standard contract T&Cs;
- Coordinate with donors on grants management, project progress, monitoring and evaluation.
Partnership Management
- Support in stakeholder analysis and potential partner identification on business development, live projects and for future opportunities;
- Oversee the process of negotiating pre-award agreements with potential partners;
- Work with Programme Managers to keep Partner Tracker up to date;
- Review and advise on all partner agreements (including log frame, budget, spending and workplan); ensure review of partner agreements and provide recommendations
- Ensure adherence to IRC’s Partnership Excellence for Equality and Results System (the ‘PEER System’ or ‘PEERS’) in the selection and management of IRC UK’s partnerships.
- Support Programme Officer with partner vetting and due diligence process in line with IRC’s policies and standards and support collaborative risk management and project design
- Support the review of the performance of the partner, of the IRC (including on the basis of partner feedback), and of the partnership, including successes, challenges and lessons learned, fostering ongoing partnerships beyond the sub-award project cycle.
PERSON SPECIFICATION
Essential
- Minimum two years experience working in an NGO and with local community organisations or charity partners;
- Some knowledge of UK donor regulations and priorities such as Home Office and Local authorities;
- Experience coordinating and writing proposals for public, private and institutional donors;
- Experience with contract funding mechanisms
- Proficient writing and editing skills, previous experience preparing donor reports for UK and European donors;
- The ability to communicate effectively with colleagues, partners and clients in English;
- The ability to work in a multi-cultural, multi-lingual setting;
- Diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships;
- Proficiency in using Microsoft Office, especially Excel;
- Solid organizational skills with the ability to juggle multiple tasks, drive accountability, set priorities, effectively manage time, and meet deadlines;
The client requests no contact from agencies or media sales.
Join us!
Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role
The business development team aims to expand Contact’s reach to parent carers and practitioners by exploring opportunities for new projects, partnerships, commissions and paid for content including webinars, workshops and training. We also work with forums to offer support on areas not covered by their grant. We expand our reach and support offer alongside of funded programmes. We aim to increase organisational sustainability by generating income and contributing to core organisational costs.
The Business Development Co-ordinator reports to the Business Development Operations Manager and is the linchpin for our business development programmes. You will be responsible for setting up events online and face to face, contacting trainers, taking bookings and supporting with promotion; making sure the support and content made available to families is kept up to date. The role also involves updating our CRM database, making sure invoices are raised and paid and collating information for reports from the database or Excel.
What we’re looking for
We are looking for someone who has excellent IT and digital skills, ideally with experience of online event systems such as Eventbrite and Zoom, a good knowledge of Excel and experience using a CRM database. You’ll need to be highly organised with excellent written and verbal communication skills, a friendly, confident phone manner and a good knowledge of the issues and concerns families with disabled children face.
How to apply
Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.
Important dates
Closing date: Sunday 6 October at 23:59
Interview date: week commencing 14 October 2024
About the Company:Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon
About the Role:The Cyber Security Manager is responsible for protecting the organisation's digital assets and information systems from cyber threats. This role is central to developing, implementing, and managing a comprehensive cybersecurity strategy to safeguard data integrity, confidentiality, and availability. The Cyber Security Manager ensures the organisation's compliance with regulatory requirements, manages risk, and assist withs proactively identifying and mitigating security vulnerabilities and incidents. The primary goal is to reduce the likelihood and impact of cyber-attacks, ensuring the organisation can operate securely and without interruption.
MAIN RESPONSIBILITIES
Develop and Implement Security Policies:
- ·Design, implement, and maintain security policies, standards, and procedures in alignment with organisational goals and compliance requirements.
- Ensure adherence to industry best practices and regulatory standards (e.g., GDPR, HIPAA, PCI-DSS).
Manage Security Operations:
- ·Oversee the daily security operations, including monitoring and analysis of potential threats and vulnerabilities.
- ·Lead the deployment and management of security tools and technologies (e.g., firewalls, IDS/IPS, SIEM).
Incident Response and Management:
- · Develop and maintain an incident response plan, coordinating with internal teams and external stakeholders to effectively respond to security incidents.
- ·Lead post-incident investigations, conduct root cause analysis, and implement corrective actions to prevent future breaches.
Risk Assessment and Mitigation:
- Conduct regular risk assessments and vulnerability assessments to identify security risks and develop mitigation strategies.
- Manage security audits and penetration testing to ensure continuous improvement of the security posture.
Training & Development:
- Plan and deliver cybersecurity training and awareness programs for staff, monitoring effectiveness of the program.
- Assist with upskilling the existing IT support team, fostering a culture of security awareness and continuous improvement.
Collaboration and Communication:
- Work closely with other departments (e.g., IT, compliance, legal) to ensure cybersecurity measures align with business objectives.
- Communicate security risks and strategies to senior management and stakeholders.
Stay Current with Threats and Trends:
- Keep up to date with emerging security threats, trends, and technologies to proactively enhance the organisation's security defenses.
- Engage with the cybersecurity community and participate in professional development opportunities.
SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES
Experience & Certifications/Qualifications:
- Relevant higher level qualification in computer science, Information Technology, Cybersecurity, or a related field; relevant certifications (e.g., CISSP, CISM, CEH) is preferred.
- Substantial demonstrable years of experience in cybersecurity and demonstrable experience of managing staff and operating at senior management level
- Strong knowledge of cybersecurity frameworks, technologies, and best practices.
- Experience with security tools such as SIEM, firewalls, IDS/IPS, antivirus software, and encryption solutions.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication and leadership abilities.
Preferred Skills and Competencies:
· Technical Proficiency: Deep understanding of cybersecurity concepts, technologies, and tools.
· Analytical Skills: Ability to assess risks and identify vulnerabilities in the IT infrastructure.
· Leadership Skills: Capability to manage and inspire a cybersecurity team.
· Communication Skills: Strong ability to convey complex security issues to non-technical stakeholders.
· Project Management: Proficiency in managing multiple projects and priorities simultaneously.
Flexibility:
- ·On-call availability for responding to security incidents and to meet specific deadlines including some evenings and weekends.
Ethos:
- Support the mission & values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Represent and be an ambassador for MAP.
- Commitment to anti-discriminatory practice and equal opportunities.
- An ability to apply awareness of diversity issues to all areas of work.
- Abide by organisational policies, codes of conduct and practices.
- Commitment to upholding the rights of people facing disadvantage and discrimination.
- Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
- Able to work some evenings and weekends.
Other desirable experience:
- Experience of not-for-profit/INGO environments
- Experience with humanitarian issues, particularly those in Palestine.
MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
As HR Business Partner, you will play a strategic role, acting as a partner to the senior leadership to enable us to deliver as effectively as possible to people with ME. Many of our 35 colleagues have direct experience of ME and, as an ME organisation, we work hard to ensure that we provide reasonable adjustments and support to enable them to make the valuable contributions they do. You will work closely with the Management Team to drive this work. You will need to develop a deep understanding of the organisation and our work, build strong, effective relationships with our colleagues and bring expertise to the various HR functions and strategic business support areas.
Key Duties
People & Culture Strategy
- Work with the senior leadership to deliver the People and Culture and the Equity, Diversity and Inclusion Plans that enables the delivery of organisational goals
- Drive consistency of the implementation of the Plans
- Work with the senior leadership to review data, analyse trends, providing data-driven solutions/decisions to support cultural development. Use ongoing analysis to test the effectiveness of People and Culture interventions and processes within the organisation
- With senior leadership, manage talent and succession planning
Human Resource Management
- Provide first point of contact HR advice and support to colleagues and line managers, ensuring all instances are recorded appropriately
- Manage the compliant use of, and be first point of contact for, colleague queries on the HR IT System (currently BreatheHR)
- Support HR investigations and line managers with grievances, disciplinaries and other similar matters, recording meeting minutes and agreeing next steps.
- Liaise with the Federation of Small Businesses (FSB; provides insurance and employment legal advice) on complex HR cases that require external input, either on behalf of or alongside relevant line manager(s)
- Oversee all HR policies and procedures, being guided by relevant internal data and industry best practice, and ensuring they are regularly reviewed
- Complete all required administrative tasks for new starters and colleagues leaving the organisation
- Processing and managing of maternity, paternity, and adoption in line with policies and best practice
- Running of monthly HR reports, to include sickness auditing and dissemination of relevant data to CEO and line managers, if required
- Scope, plan and book/deliver appropriate training across the organisation and for individual employees where necessary
- Managing the recruitment lifecycle, which is to include advertising of vacancies, screening of applicants, interview diary management, referencing and document checks, onboarding coordination
- Manage and administer all changes to contractual terms and conditions with appropriate paperwork disseminated to relevant parties
- Oversee HR support for volunteers, including Trustees and Sub-Committee Lay Members
- Oversee the organisation ‘Wellbeing Weekdays’ programme (a monthly programme to support colleague contact and wellbeing)
- Support change management processes
Business Support/Compliance
- Contract management for Employee Assistance Programme
- Contract management for IT
The client requests no contact from agencies or media sales.
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!
The role of an Equality, Diversity and Inclusion Coordinator is to support the Head of Equality, Diversity and Inclusion to ensure that Dimensions adheres to the Equality Act 2010, and achieves its EDI and vision-
Dimensions strives to be an organisation which reflects and responds to the diverse range of communities in which we work. We aim to create an inclusive culture that understands and respects the individual differences of the people we support and employ.
The EDI Coordinator will develop partnerships with Business support teams and Operational colleagues, work with external organisations, to support colleagues and ensure managers and teams have the knowledge and resources for colleagues of all backgrounds have a positive experience of working for Dimensions.
The hours available to work are 22.5 a week. The full-time salary is £24,502 pro-rata salary of £14,701.20 for 22.5 hours.
The successful candidate will be required to work core hours but there is flexibility on the days which can be discussed at interview stage.
Interviews will take place via Microsoft teams on the 21st October.
About the role - Your main duties will include:
- To work with the Head of EDI to deliver the organisations EDI objectives.
- To work in partnership with Dimensions business support teams to ensure information, processes, systems etc. are as accessible and inclusive as possible for all colleagues
- To engage and participate in external EDI related network groups to develop our knowledge and understanding
- To support individuals, managers and the HR team with the internal reasonable adjustment process.
About you - The successful applicant will have:
- Able to develop and retain positive working relationships with diverse teams.
- Possess key administrative skills – including taking meeting notes, and following up on actions
- Able to communicate effectively at all levels (both orally and in writing) and to build effective working relationships internally and externally.
- Possess good all-round IT skills
The rewards
- Up to 35 days’ annual leave entitlement (including bank holidays)
- Staff discount shopping scheme ‘Rewarding Dimensions’
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
For more information visit www. dimensions-uk. org/careers
Apply now
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 0 300 303 9150.
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts and Foundations Manager
[Trialling hybrid working: 2 days in the office per month, which is subject to change]
Compulsory 2-week office attendance during an appeal
Salary: £40, 560 per annum.
Contract status: Full time, 3 years fixed term
***Please download the job description for full details***
This is a new role at the DEC and developed as a key part of the DEC’s 2024-2029 strategy. The DEC has a wide range of established relationships with trusts and foundations, many of which give 6- and 7-figure sums to DEC appeals. The Trusts & Foundations Manager will be responsible for providing excellent stewardship to our portfolio of trusts and foundations. In addition, the role will also be responsible for cultivating new relationships for the DEC through thorough research, and through the prospect development cycle, to raise money for DEC appeals. In addition to appeal fundraising, the Trusts & Foundations Manager will be responsible for delivering on a new core cost fundraising strategy, in close partnership with the Head of Philanthropy & Partnerships.
Demonstrable, transferable trusts and foundations experience and knowledge, (preferably within the humanitarian & charity sector), will hold you in good stead for this exciting new role.
Key responsibilities include:
Strategic Development: Develop and manage the trusts and foundations portfolio and create compelling proposals for future appeals and core costs income. Showcase new ideas and innovative approaches for growing and developing a pipeline of new prospects. Develop engaging stewardship plans.
Administrative Compliance: Lead and manage, robust and professional grant management, ensuring systems and processes are fit for purpose, streamlined and accessible. Remain compliant with grant terms and conditions, ensuring you are clearly communicating the unique contours of the DEC model whilst providing comprehensive and inspiring impact reporting.
Relationship Management: Maintain regular contact and collaboration with internal teams to collate a high-quality suite of communication materials and stewardship plans specific to a trust and foundation audience. Proactively reach out and build long-lasting relationships with funders to reach ambitious fundraising targets.
Monitoring and Evaluation: Monitor, measure and evaluate progress against the DEC’s strategic goals and funds raised from trusts and foundations. Prepare regular reports for senior management and trustees on the development, progress and future strategic actions for trusts and foundations at the DEC.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Job Title: Membership and Insight Manager
Job Type: Permanent
Hours: 35 hours per week – Monday to Friday
Department: Membership Engagement Team (MET)
Salary: £38,996 (FTE)
Reports to: Director of Membership and Marketing
Location: Hybrid – FSRH Office (London Bridge) and home working.
Who we are:
The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.
Can you help us?
We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications.
You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions. You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes.
You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to:
- Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
- Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
- Drive improvement throughout our processes
- Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
- Ensure members are treated fairly and in line with FSRH values and regulations
- Ensure that all Educational products are processed within agreed SLAS
- Maintain the quality of the service provided
- Create and deliver iterative improvements on the FSRH member contact strategy
You will have:
- A Levels (or equivalent experience)
- Substantial previous experience of strategic redevelopment of a customer contact team from the ground up.
- Substantial understanding of how to utilise a CRM to generate process improvements
- Substantial experience of working customer/ membership support environments
- Excellent product knowledge to support customers using a variety of media and formats
- Understanding of the role of CRM in an organisation and in customer/member experience
- Openness and ability to adapt to new technologies and new ways of working
- A good understand and ability to adopt the FSRH values throughout the role
You will have experience:
- Supporting educational products and member services
- Working within policies and processes and using these to support improved delivery and service
- Working in multichannel support (email, phones, remote, chat etc)
- Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara)
- Managing complex cases
- Producing and creating reports
- Working within a professional membership body / higher education / NHS background
- Developing skills and knowledge of less experienced colleagues
We will offer you:
We offer a range of benefits at FSRH to support staff wellbeing, including:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Birthday leave day
- Annual Volunteering Day
- Flexible working culture
- Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- Free Lunch Thursday
- Interest free season ticket travel loans
- Enhanced maternity, paternity & adoption pay
- Free eye tests
- Training and development
To Apply
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds.
NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The client requests no contact from agencies or media sales.
WHAT IS START NETWORK?
Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.
Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.
OUR SOLUTIONS
DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and decentralising decision-making to locally led networks and organisations.
EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.
COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.
For more information about Start Network and what we do, please visit our website.
OUR VALUES
WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.
WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it
WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.
WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.
WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.
WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.
JOB PURPOSE
Start Network is looking for an Institutional Funding Manager who is strategic, ambitious, and a great team player. You will work with the Head of Resource Mobilisation to set and deliver a strategy to maximise our institutional funding portfolio and grow our income substantially over the coming three years (from £38m annually to £50m). This role will be key to enabling Start Network to deliver on its strategy, and the postholder will have the opportunity to engage across all areas of Start Network’s programmes. The Institutional Fundraising manager will be responsible for securing and overseeing significant levels of income from institutional sources for Start Network’s work globally, including working with programmes teams on project development and the preparation of high-value proposals for institutional donors (narrative, budgets, monitoring frameworks and other technical documents). The postholder will be expected to work at both an operational and strategic level, managing their own portfolio of donors (such as FCDO who is our largest donor), securing new business from scratch, and providing Start Network with tactical direction on donor outreach and compliance.
Currently, we receive funding from multiple European governments and FCDO so experience with these funders plus USAID would be critical for this role.
The client requests no contact from agencies or media sales.