Business Support Administrator Jobs in Manchester

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 

Data at Unifrog

The Data team’s goal is to inform every Unifrog decision with data. That includes decisions taken by our teammates, university and employer partners, and those taken by teachers and students who log into the Unifrog platform every day.

Our team goal is ambitious in scale and broad in scope, and achieving it requires a diverse team with different skill sets. Our work includes managing external data integrations, analysing how students use the platform, and managing and developing our Salesforce platform.

What you’ll do 

As the Salesforce Administrator, you will maintain and enhance our Salesforce platform. Salesforce is central to our partner management processes and reporting. 

We take great care in maintaining our Salesforce organisation to provide an excellent user experience while delivering smart solutions. Your role will ensure Salesforce is robust and valuable, supporting our sales and marketing initiatives across school, university, and employer partnerships.

Your key responsibilities:

Maintaining our Salesforce platform

• Provide day-to-day support for Salesforce users through Jira and Slack. Improve our use of Jira to support the Unifrog team.

• Manage user roles, profiles, permission sets, and security settings to ensure data integrity and compliance with company policies.

• Build out clear and comprehensive documentation on how our Salesforce platform works, which can be used for sales training and future Salesforce development.

• Work alongside our finance team to ensure accurate and robust sales and commission calculations.

• Monitor the platform's health and identify data quality issues using reports, dashboards and alerts.

• Manage our Calendly integration, ensuring activities are recorded and reported accurately and that supporting documentation is up to date.

Developing our Salesforce platform

• Collaborate with stakeholders to align goals and priorities, gather requirements, define processes, and implement solutions within Salesforce.

• Design and implement automation workflows, validation rules, and custom objects to streamline operations and improve data accuracy.

• Proactively identify process improvement and automation opportunities.

  • For example, implement a screen flow to simplify a sales process.

• Conduct thorough testing to ensure any Salesforce development works as expected.

• Stay informed about Salesforce updates, best practices, and industry trends to recommend enhancements and drive continuous improvement.

Working together

Your projects will see you work closely with individuals across the company in our sales, finance and data teams. You’ll work closely with our Junior Salesforce Business Analyst who supports the team with Jira requests and reporting.

You will work closely with your line manager, the Head of Data and Insights, to define strategy and priorities.

You may be required to work alongside external Salesforce consultants.

What we’re looking for

• 2+ years of experience as a Salesforce Administrator or in a similar role.

• Proficient in Salesforce configuration, flows, process automation, and reporting.

• Experience with data management tools (e.g., Data Loader, Excel).

• Strong analytical skills and the ability to translate business needs into technical solutions.

• Excellent communication and interpersonal skills.

• An ability to distil complex requests into practical solutions.

• Strong attention to detail, especially when writing documentation and updates to the broader team.

• Salesforce Administrator Certification is preferred but not essential.

You will join a team of highly motivated people passionate about our mission of helping students find the best next step for them after school. If our mission and the job responsibilities excite you, and you’re an energetic person willing to learn, we’d love to hear from you.

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.
   

Key details
 

• £45,000 - £48,000 per year, depending on experience, plus a share in a company-wide performance bonus.

• Full-time. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.

• Work remotely or in our London office.

• Start date: ideally no later than 31st March, although we can be flexible on notice periods.

• We can only consider candidates with the right to work in the UK.

Application process

Deadline: 10:00AM (GMT) on Wednesday 29th January 2025. 

• We may decide to close applications earlier than the deadline. If we decide to do this, we will give all candidates 48 hours notice. We therefore advise that if you are interested in the role, you start your application with us so that you receive all the relevant communications regarding the deadline. 

Stage 1: Application form (~1 hour) ✍️

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• ii. Tell us about a project you’ve completed using Salesforce (or similar) in which you enhanced productivity in the workplace. (250 words)

• iii. How could Salesforce Sales Cloud help Unifrog work with schools and colleges? Please propose one specific idea, explaining which Salesforce features you would use and how they would address our needs. You can read more about how we work with schools on our website. (250 words)

Stage 2: Task (2 hours) ✉️

Stage 3: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Video call interviews will be held w/c 10th February 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

This isn't a stereotypical administration post - it is true support across our functions.There will be four main areas where you will be most involved:

• Training....including setting up agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...clerking complaints, setting up and supporting committee meetings.
• Communications...including social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail.  You'll be good with numbers and able to do key administrative tasks.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Purpose

The postholder will be responsible for two key organisational areas:

- Practice Education to an allocation of student social workers: 80% of workload
- Support with induction planning and administrative tasks relevant to the student placement programme: 20% of workload

The postholder will be responsible for providing student social workers with effective, high-quality supervision and support throughout their practice placements and maintaining accurate records of student work undertaken to inform holistic assessments of students’ practice. This role will entail stakeholder engagement both with internal leaders and external partners. The role will involve maintaining close working relationships and crossover workstreams with the Business Support Team, Health & Safety systems, and compliance responsibilities.

Main Duties and Responsibilities

• Student Social Work Placements:
• Maintain relationships with key placement providers through provision of high-quality practice education,
• Practice Educate placements for their entirety at the charity,
• Write reports relating to the above.
• Support a continual and iterative induction process with support when inducting students to all relevant systems – utilising experts across the organisation to deliver elements of the package,
• Work in partnership with Business Support to implement appropriate systems relating to e-learning and hand over to line management during induction,
• Support the arranging of accounts, in partnership with the Business Support Team to enable new users access to the organisation’s systems.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that it is inevitable that, over time, the nature of individual jobs will change; existing duties may be lost and other duties may be gained, without changing the general character of the duties, or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

All staff are expected to work within all Gaddum policies and procedures.

A rare and exciting opportunity to support the fundraising, strategic development and impact evaluation of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:

• Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
• Planning and developing successful fundraising strategies and action plans.
• Undertaking voluntary sector project evaluations / developing M&E frameworks.
• Planning and developing successful contract tender submissions.

The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.

Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).

Benefits include: 24 days paid annual leave (pro rata), 4% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.

Please note that applications will only be considered where the screening questions are fully completed.

Here's what some of our team say about working for Charity Fundraising Ltd:

"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely" 

"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"

“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”

"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Fundraising Officer – North of England

Job description

A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. You will be reporting to the Corporate & Regional Fundraising Manager and working in a very varied and exciting working environment.

The perfect candidate will enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.  

You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.

Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.

We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans. If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.

Please note that we may close this advertisement early if we receive a high volume of applications.

 We look forward to hearing from you.

About the job

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Nairobi, Kiev and Bangkok. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

General Function:

The Business Officer will work for the Europe & Eurasia Programme Management Unit (PMU) and will provide the highest standards of financial and administrative support to European funded Internews EE Programmes. We are looking for a responsible and professional individual to perform a variety of financial and administrative tasks. Duties of the Business Officer will include the financial administration of current projects, oversight of project budgets and partner spending, facilitation of payment requests, budgetary projections and other financial and administrative duties that may be required during this period.

The Business Officer will work closely with the Senior Programme Officer, the Senior Business Associate and the Programme Finance Business Partner to provide timely and quality support to programmes as required.

Key Responsibilities:

Financial administration of Internews’s projects:

• Review project expenditure and ensure accuracy of coding.
• Manage cash-flow to ensure the availability of project funds at Internews’ offices.
• Work with Programme Finance Business Partners (PFBPs) to prepare financial reports for donors, prepare notes for financial reports, and ensure that costs are reported in compliance with donor requirements.
• Monitor co-financing plans.
• Advise project teams on the correct application of HQ policies and processes, including on procurement, travel, etc.

Budget oversight:

• Review budget-versus-actuals and facilitate forecasting in line with project activities.
• Support partners with budget planning.
• Align internal templates to donor formats for effective monitoring and reporting.
• Sub-grants oversight and keeping SGA (Sub-Grant Agreements) tracker:
• Support Internews’ partners to prepare budgets under sub-grant agreements.
• Review financial reports from partners when required and coordinate corrections as required.

Payments and administration:

• Coordinate payment requests to London, including reviews, confirmations, and follow-ups.
• Monitor donor income and prepare requests for disbursements to donors.
• Review and verify suppliers’ invoices to London HQ and Internews’ accounting department in California.
• Support Accounting field teams in terms of induction and refreshment training regarding Internews and donors’ procedures and policies.
• Budget development: work closely with Senior Programme Officer, Senior Business Associate and country offices to develop budgets for new proposals. Coordinate on the development of co-financing approaches and plans for opportunities with the European Commission and other European donors.
• Help set up business processes for new projects, including the preparation of requests for Personal Service Contracts.
• Support the process of staff contracting for projects.
• Help project teams with staff charges to relevant projects.
• Other tasks: participate in project audits carried out at the HQ as required by the London finance controls team.
• Other financial and administrative tasks may be assigned as required.

Requirements:

• Relevant degree (preferable) in Accounting, Business Administration or Financial management.
• Qualification in Accounting (Knowledge of ERP (Agresso) will be a plus)
• At least three years of experience working in a similar capacity.
• Experience with European funders (European Commission, SIDA, FCDO, GIZ etc.)
• Proficiency in MS Office. Advanced proficiency in MS Excel.
• Fluency in English and Russian (both written and spoken).
• Creative and a good team player.
• Excellent multitasking skills.
• Good prioritization skills and the ability to solve immediate problems.

Vacancy Timeframe:

Deadline for Applications: 22 January 2025

Hiring Process:

Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities.

and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be in the United Kingdom therefore a successful applicant must be able to demonstrate their right to work in the UK.

Are you experienced in the use of PowerBI or other data visualisation tools for developing reports and dashboards and used to manipulating data using complex formulas or programming? Then join Shelter as a Business Intelligence Analyst and you could soon be playing an important role at the heart of our Data Management & Insight team.

About the role
To provide management information and insight across Shelter, through the design and development of datasets, reports and systems using Microsoft Power BI and other tools.

To develop business intelligence reports and dashboards based on Shelters performance framework supporting an empowered self-service environment for colleagues.

About you
To succeed, you’ll need proven experience of analysing, interpreting and presenting datasets using PowerBI and working with CRMs and other systems. You’ll also need excellent Excel skills and familiarity with database structures such as SQL. Comfortable working with colleagues at all levels across an organisation, you enjoy nothing more than collating, analysing and disseminating business intelligence or helping others develop intelligence from reports and dashboards. What’s more, you’re keen to get involved in a variety of projects as part of a strategic programme aimed at improving the way we work.

Apply to be part of our team and be the change you want to see in society.

Benefits 
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team
Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department. We work closely with the wider team including our Head of Data and Insight, Data Architects, Data Engineers and Insight Analysts to help Shelter achieve its organisational strategy in helping the fight to end homelessness.

About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About Responsible Finance and these roles:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking (2 - 3) exceptional candidates to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our growing member base. You will manage the delivery of key projects within the Capacity Building programme, work closely with our members and stakeholders and demonstrate versatility and flexibility to deliver outstanding results. 

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude we want to hear from you! 

Purpose of the role

The Programme Manager will manage the delivery of key projects and support the Programme Director in overseeing the smooth running of a Programme Management Office (PMO) ensuring that the CEO and Board have the information needed to steer the success of the Programme. 

Key Responsibilities:

Key responsibilities across the 2-3 roles will include the following:

• Project managing the delivery of key work streams and projects such as the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for the delivery of training. 
• Monitoring the progress of projects, identifying issues and proposing solutions, and maintaining and producing a range of high-quality project documentation (plans, risk and issues registers etc) to support effective delivery – and leading on project and programme board meetings.
• Working closely with CDFIs and stakeholders to identify needs, lead problem-solving, provide support to overcome challenges, and commission reports on progress – synthesising these reports into overall progress reports and presenting back to the programme oversight group and main grant-funder (JPMorgan Chase).
• A project supporting the technical integration of CDFI’s systems and the British Business Bank’s lending platform.
• In addition to the support for business lending CDFIs set out above, one of the role-holders may also lead a project to further develop Responsible Finance’s support offer for personal lending members and be the day-to-day point of contact for these members.

This is a varied and dynamic role, working closely with our members and a range of key external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential

• Strong and proven project/programme management and delivery experience and demonstrable ability to manage multiple projects at once.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style. 
• Experience of grant management and/or contract awards and monitoring. 
• Excellent communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Experience managing project budgets.
• Strong relationship-building and interpersonal skills. Must be comfortable working with stakeholders at a range of levels. 
• Experience analysing and synthesising data from multiple sources and presenting findings clearly and succinctly to stakeholders and members. Fluency with applications such as Excel is essential. 
• Strong problem-solving skills.
• Proven ability to manage multiple stakeholders and get information needed from busy people. 

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies. 

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• Experience managing web content, online newsletters and social media posts. 
• Experience in developing graphics/infographics using apps such as Canva.
• Experience with research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful – particularly investor relations. 

 To Apply:

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

Please send your CV and responses to the following questions below to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• You are working on multiple projects. The people you need information from are super busy. How do you ensure project deliverables and targets are met on time, within budget and meet quality expectations?
• You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesizing it, and writing up a report.
• You are responsible for managing a grant awarding process for Responsible Finance’s CDFI members to build operational capacity. JPMorgan Chase has provided funding for Responsible Finance to onward grant. Briefly describe the key stages of the process that you would incorporate, and why, and highlight the key considerations for Responsible Finance in awarding grants to members.

Please apply via the Careers4Change website. 

Location: Remote, with occasional expenses-paid travel 

Reporting To:Programme Director 

Contract: 2-year fixed term contract with possibility of becoming permanent

Salary: Up to £35,000 (depending on experience)

Date Closes: Monday 3rd February 2025

Interviews will be held virtually in February 2025. 

Are you a dynamic individual and a strategic thinker with a strong understanding and experience of financial management and business operations within the voluntary / charity sector? We are seeking a Finance and Business Manager to join our team and provide leadership in financial planning, analysis, and reporting. In this role, you will be responsible for overseeing all financial activities, developing budgets, and monitoring financial performance to ensure the overall success of the organisation. This is a great opportunity for to make a positive impact during an exciting period of growth.

About Us:

Established in 2015, Can-Survive UK (CSUK) is an award winning small to medium sized charity providing culturally appropriate support and information primarily however not exclusively for African and Caribbean people diagnosed or living with cancer. You will work alongside passionate staff and volunteers who are keen to make a difference to those affected by cancer.

About the role:

Overall job purpose:

• Manage all finance systems and processes including payroll, pensions, and insurance.

• Manage on the strategic Business functions across the organisation and provide strategic support to the Board of Trustees, CEO and the Senior Management Team

• Financial Records Maintenance

• Monthly Reporting and Budgeting

• Financial administration, banking and payments:

• Year-End Reporting

• Governance and strategic finance

• Staff Management

You will report to the Treasurer and Chief Executive Officer, and working closely with our Senior Management Team, external accountants and key stakeholders.

We offer

 • Flexible working (subject to the needs of the organisation)

• 25 days annual leave (pro-rata) exclusive of bank holidays

• Birthday leave (after 12 months of continuous service)

• Pension scheme (3% match contribution)

• Training and development opportunities

• Free car parking

You must have the right to live and work in the UK

Post is subject to a DBS Check

Working as part of Signpost Stockport for Carers’ team to provide high quality support to unpaid carers. Working in partnership with Age UK Stockport’s Hospital Discharge Support team to contribute to, and in close collaboration with, the NHS Integrated Care Business staff team and other partners and stakeholders within the system.

To work positively to provide appropriate services to the unpaid carers of those Stockport residents who are being discharged from Hospital. The role is focused on working with carers, within their homes or other setting(s) that is appropriate and convenient for the carer, to ensure that they have the information and support they need when the person for whom they care is discharged, not only in that moment but for up to six weeks following that discharge.

The Hospital Discharge Community Carer Support Worker will need to demonstrate alignment with our organisation’s values:

CONNECTION – This person must be able to build relationships with a variety of people, including service users, stakeholders and staff. This is a key role in a small and busy team and this person must be willing to share with, and learn from, colleagues offering peer support and training, and cover for other staff on an occasional basis.

COMPASSION – To have an understanding of the issues faced by those with a caring responsibility and how this may impact the carer’s ability to engage with the process.

EMPOWERMENT – To recognise the role of the carers assessment review in facilitating change and celebrating what the carer is doing well.

RESPECT – This person needs to maintain boundaries, acknowledge difference and recognise the individual. They need the ability to build relationships with a variety of people, with an ability to draw out information, record accurately and without prejudice.

EXCELLENCE – To have high-quality, strengths based and outcomes-focused conversations with carers. The person needs to have pride in their work and be passionate about being the best that they can be. They will be an advocate of Signpost and for unpaid carers and feel excited about delivering a service of the highest quality.

Key tasks

To work as part of the team to deliver meaningful carer and service outcomes, within the remit of the contract specifications and requirements and current Hospital Discharge policy, as updated from time to time.

The key aspects of the role, include:

• To deliver statutory Carer’s Assessments as directed by the Signpost Carer’s Assessments Team Manager

• To provide targeted support for carers, helping them to overcome challenges, forge links with support services as appropriate and help them prevent their cared-for person being readmitted to hospital

Responsibilities

• Working with carers to identify and access the support, social and learning opportunities available to them online and face-to-face and use this to develop support and contingency plans

• To ensure that Stockport’s adult carers receive a comprehensive, informed, tailored and consistent service with regards to all that is available to support them in their role, in an appropriate and accessible way.

• To work as an effective team member, sharing skills and supporting colleagues

• To ensure that statutory responsibilities of this role are met on a day-to-day basis, including GDPR, safeguarding and health and safety

• To prioritise own workload, working closely and positively with the Team Lead/s to ensure the smooth and effective delivery of the Service.

• Collect and record information and data and to undertake monitoring, and evaluation as required to support required reporting

• Contribute to the requirement to maintain comprehensive information, knowledge, and intelligence in respect of carers information and support needs following a discharge from hospital.

• Liaise positively, with the statutory, private and voluntary sector as associated with the service.  Understand the current issues and requirements generally and specifically regarding hospital discharge.

• Assist with maintaining appropriate administrative systems and records to ensure a quality and effective operational service.

• Gather and collate statistical and other information and data as and when required and contribute to regular reporting on outcomes, statistics, and case studies

• Undertake Carer Experience Reviews / Feedback Reviews

• Assist with the effective promotion of the Service through voluntary and community sector networks, health and social care services and other services as required.

• Attend and participate in relevant conferences, meetings and training events or other meetings as required in line with the scope of the role.

• To be aware of all Signpost for Carers and Age UK Stockport activities and always positively represent the organisations

• To ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies

• To carry out such other duties as the Senior Management Team may reasonably require in line with the role

Job Title: CEO

Salary: Actual salary is £36,000 per year. (FTE £45,000)

Contract/ Hours: 4 days per week / 0.8FTE. The normal working week is 30 hours.

Annual Leave: FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.

Pension: Pension contributions of 5% per month will be paid by NUM and 3% per month will be deducted from salary.

Base/ Location: Must be UK-based. NUM is a national organisation with workspaces in Manchester and Glasgow and CEO will be required to travel throughout the UK and internationally.

About NUM:

National Ugly Mugs (NUM) was established in 2012 as a pilot project of the UK Network of Sex Work Projects. It is now the largest sex worker-serving violence prevention and survivor support service in the UK, with a mandate to ‘end all forms of violence against sex workers.’ All of our services are delivered with, by, and for sex workers and our work is grounded within three principles: 'Sex Workers' First; 'Quality Support'; and 'Learning and Innovation'. We support over 9,800 members, 85% of whom are active adult industry workers, with the remainder comprising a range of frontline practitioners and delivery partners. NUM advocates for the decriminalisation of sex work. To learn more about NUM visit our website: www[dot]nationaluglymugs[dot]org

Role Purpose:

The main purpose of the CEO is to provide inspirational leadership to NUM and ensure long term sustainability through innovation, strategic planning, effective governance, funding, and sound delivery of services. The CEO will take a lead role in the national policy advocacy work NUM carries out to achieve its objectives.

We encourage applications from people with lived experience of sex work.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

To apply email your CV (no more than 3 pages) and an application covering letter (no more than 2 pages) to admin[at]uglymugs[dot]org[dot] by 5pm on 13th February. Please write CEO Application in your subject line or your application may be lost and not processed.

Short-listed candidates will be contacted for interviews throughout March. Interviews will include a presentation about your strategic direction, and will likely be followed by a second interview.

Your cover letter should set out why you are interested in the post and demonstrate, with specific examples from your experience and qualifications, how you meet the person specification criteria. Please also include two references (including your current or most recent employer; they will only be contacted after confirming this with you).

For a confidential discussion about the position, you are welcome to talk with long-standing board member Dr Laura Graham, laura.n.graham[at]northumbria[dot]ac[dot]uk.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. Please contact admin[at]nationaluglymugs[dot]org if you have any access needs regarding applying for this role or attending an interview should you have any access requirements or need any reasonable adjustments to be made. Applications are encouraged from people with sex work community experience. If this experience is shared in applications it will be kept confidential.

Around 13,000 people have Parkinson’s in Scotland, with the condition affecting many thousands of friends and family members.  Parkinson’s is a currently incurable, degenerative neurological condition. People living with Parkinson's need and value the information, services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partners. Following an investment of £1.5 million into our community work we have the opportunity to build on the quality and reach of our community services across Scotland and the rest of the UK.

About the role

You’ll manage, coach and develop a team of eight home based Parkinson’s Local Advisers (PLAs) to deliver a high standard of service across Scotland.  You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.

You’ll work with colleagues across the wider Parkinson’s UK Scotland team to support the delivery of local priorities to reach and support more people affected by Parkinson’s. 

What you’ll do: 

• Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with optimal service practice
• Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
• Provide support and guidance to your team of advisers, including on complex casework and safeguarding cases. Occasional need to pick up direct casework at busy times/absences etc.
• Ensure appropriate staffing cover and support other teams as required

What you’ll bring: 

• Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation 
• Ability to implement reflective practice principles 
• Commitment to working principles  that empower people who use our services 
• Experience of providing health and social care information services 
• Experience of delivering a multi channel service effectively

You must live in Scotland or have plans to do so in order to carry out this role. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description. Please detail how you meet each of these in your application.

Interviews for the role will be held virtually on the 6th February

The successful candidate will be required to: 

• live in the area specified, and be able to travel freely and flexibly throughout the area and occasionally further afield without reliance on public transport
• provide their own broadband service, have a confidential home space in which to work and with a minimum download speed of 2Mb 

This role will require a Disclosure Scotland check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Fighting With Pride is a ‘lived experience’ LGBTQ+ military charity, created in January 2020.

FWP supports LGBTQ+ veterans, serving personnel and their families.  This support focuses on those who were affected by the ‘gay ban’.

The Chief Executive is responsible for providing leadership, developing, and implementing FWP strategic and operation plans, leading on partnership and development across Government, military charities and key stakeholders and being an advocate for the charity and its beneficiaries. They will be responsible for ensuring financial control and supporting and advising on good governance across all aspects of the Charity. This post directly reports to the Chair and Board of Trustees. 

The role is full-time, 37.5 hours per week and is on a permanent employment contract.  The salary is up to £60,000 per annum.

Duties and Responsibilities

Leadership

Be the principal ambassador of the charity.

To work in close partnership with the Chair and Board of Trustees to design, shape and implement the new strategy.

Lead, support, and motivate all staff, creating a positive culture throughout the organisation, delivering the charity’s aims, objectives, and ambitions.

Seek out, develop, and maintain effective working relationships with the Government and all relevant stakeholders to promote the work of the charity and facilitate the implementation of its strategic objectives.

Lead development of the vision, mission, core values and objectives in the Strategic Plan, providing advice, guidance and evidence-based proposals to the Chair and Board of Trustees. 

Strategy

Work with the Board to develop a new FWP strategic vision and be responsible for leading its implementation.

Work towards long-term sustainability, developing the charity’s business model and maximising income.

Adopt a creative and innovative approach to development, remaining open to new ideas and opportunities.

Identify appropriate methods for monitoring the performance of FWP and to report to the trustees on the performance of the charity in line with its strategy, business, operational and annual plans, and against the annual budget as approved by the Board. 

Operations

Take executive responsibility for all functions including service delivery, administration, finance, fundraising, marketing, and communications.

To run FWP efficiently and effectively by ensuring FWP has an appropriate management structure and systems, including financial reporting, to fulfil its strategic objectives and report to the Board of Trustees.

To ensure management policies and decisions support the agreed vision, mission, values, philosophy, and strategic priorities of FWP.

To ensure business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.

To ensure the recruitment, management, training, and development of staff reflect good employment practice and are directed towards achieving FWPs objectives.

Ensure FWP services and projects are delivered to the highest standard with due regard for timescales, risks and budgets.

Finance

Lead and direct the financial planning, forecasting, control reporting and management of the organisations finances and resources, ensuring regulatory compliance and sustainable organisational growth.

Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.

Ensure the charity’s financial resources are managed effectively and that FWP remains in good financial health, identifying risks and taking appropriate action.

Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee the production of management accounts, statutory accounts and annual reports.

Governance and Compliance

Coordinate with the Board to ensure FWP overall governance structure and policies and procedures are appropriate and effective, taking remedial measures and implementing changes, as necessary.

Attend all Board meetings and prepare a written report in advance of the meeting detailing all matters of interest and concern regarding the charity’s activities, including the production of management accounts and cash flow forecasts.  Ensure the Board is made aware in a timely fashion of any matters arising requiring its attention.

Develop and maintain effective operational policies and processes in all the charity’s areas of operation. Review and update the policies and content to meet legal, regulatory and best practice needs.

Oversee the development and practical application of all organisational policies and procedures e.g. with regard to health and safety, equality and diversity, and safeguarding.

Ensure the charity complies with best practice in all areas of operation.

Oversee the designated safeguarding lead ensuring the safeguarding of the vulnerable adults with whom the charity works through rigorous DBS procedures and staff training.

Take responsibility for the collection and protection of personal information ensuring this complies with relevant Data Protection regulations.

Ensure all major risks are identified and regularly reviewed, and that systems and procedures are in place to mitigate all such risks. To be responsible for the development and implementation of the charity’s Risk Register.

Other Duties

The duties listed are not exhaustive and may be varied from time to time as required by the changing needs of the charity.  The post holder will be expected to undertake other duties as appropriate and as requested by the Board of Trustees.

Location

The postholder will be based within the UK, and work from home, with travel across the country, supported by the Board of Trustees.

Person Specification

Qualifications - Desirable criteria

Educated to degree level or equivalent professional experience and qualification, and evidence of CPD.

Experience of the armed forces community.

Experience - Essential criteria

Significant proven record of achievement in a senior position within a charity/not for profit organisation.

Experience of effective partnership working and development and external relationship management.

Experience of managing, motivating and developing staff.

Experience of business planning, business development and fundraising.

Experience of project management and service delivery across multiple functions.

Financial management skills including budgeting and delivery of cost and income targets.

Robust approach to governance, controls and definition/implementation of new processes.

Experience of financial and risk management.

Experience of managing organisational change.

Experience of line managing remote based teams.

Skills and knowledge - Essential criteria

Inspirational leadership, management and motivational skills.

Highly organised and personally effective.

Exceptional verbal and written communication skills.

Excellent interpersonal skills.

Ability to persuade and influence, both face to face and in writing.

Strong financial skills, including the ability to analyse budgets and accounts and manage an annual budget of over £500,000.

Outstanding business development skills.

A commitment to equal opportunities and inclusivity.

Rigorous analytical skills.

Personal attributes - Essential criteria

A thorough understanding of the challenges faced by the LGBTQ+ / armed forces community and the ability to show a genuine and detailed interest in the work of the charity.

A commitment to improving the lives of others, ensuring all activities are in line with the charity’s aims, objectives, and values, and maintaining integrity and a professional approach, as a key ambassador to the charity.

Empathy for vulnerable people and those affected by the ban.

Positive, pro-active and dynamic.

Inclusive and flexible, with a consultative approach to leadership.

Confident and assertive.

Ability to pursue the mission and objectives of FWP with demonstrable passion, drive and commitment.

Committed to best practice and with a drive for continual improvement.

The appointee will also be expected to be fully IT literate.

The charity will consider reasonable methods of travel within the UK.

Safeguarding statement

FWP is committed to safeguarding and protecting the adults we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure we have policies and procedures in place which promote safeguarding and a safe working environment.