Business Operations Manager Jobs in Manchester

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

About the Role

Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?

We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.

In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord’s key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.

The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Purpose

The postholder will be responsible for two key organisational areas:

- Practice Education to an allocation of student social workers: 80% of workload
- Support with induction planning and administrative tasks relevant to the student placement programme: 20% of workload

The postholder will be responsible for providing student social workers with effective, high-quality supervision and support throughout their practice placements and maintaining accurate records of student work undertaken to inform holistic assessments of students’ practice. This role will entail stakeholder engagement both with internal leaders and external partners. The role will involve maintaining close working relationships and crossover workstreams with the Business Support Team, Health & Safety systems, and compliance responsibilities.

Main Duties and Responsibilities

• Student Social Work Placements:
• Maintain relationships with key placement providers through provision of high-quality practice education,
• Practice Educate placements for their entirety at the charity,
• Write reports relating to the above.
• Support a continual and iterative induction process with support when inducting students to all relevant systems – utilising experts across the organisation to deliver elements of the package,
• Work in partnership with Business Support to implement appropriate systems relating to e-learning and hand over to line management during induction,
• Support the arranging of accounts, in partnership with the Business Support Team to enable new users access to the organisation’s systems.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that it is inevitable that, over time, the nature of individual jobs will change; existing duties may be lost and other duties may be gained, without changing the general character of the duties, or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

All staff are expected to work within all Gaddum policies and procedures.

Team: Finance

Location: Remote

Work pattern: 35 hours per week, Mon-Fri

Salary: Up to £53,353 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Management Accountant:

- Leading the Management Accountant team of five Management Accountants, supporting ongoing individual and team development

- Responsible for the provision and development of management reporting

- Provide financial insight and expertise to support well-informed financial decision-making and delivery for the charity’s plans

- Facilitate and manage the budget and forecast processes, advising the team and reviewing the outputs

- Review the monthly management accounts and reports, providing insight and analysis on key variances and risks affecting the charity

- Develop strong working relationships across the charity, building business partnering capability in the team and ensuring high quality support and expertise is provided to all directorates

- Work constructively with the Senior Financial Accountant to ensure processes and priorities are aligned across the whole for the Finance team

About the Finance team:

- Responsible for managing the financial operations of the Charity

- Plays a vital role in the organisation’s success by ensuring sound financial management, better informed decision making and supporting delivery of the overall strategy

- Responsibility for key tasks such as budgeting, financial reporting, forecasting and analysis

- The Management Accountant team are a team of five, reporting into the Senior Management Accountant, all of whom support the Head of Budgeting & Reporting

- The wider Finance team includes the Operational Finance team, including AP, financial accounting and payroll

What we’re looking for in our Senior Management Accountant::

- CCAB qualified accountant

- Experience leading a team of qualified Management Accountants

- Experience working in a senior Management Accountant role in a large organisation (250+ employees)

- Experience using appropriate accounting software and systems/ERP systems

- Experience working with budget holders as well as providing support and advice around financial management issues

- Strong working knowledge of Microsoft Office – particularly in Excel

- Excellent people management, communication and organisational skills

- Ability to build and maintain strong working relationships

What we can offer you:

- Range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more

Application closing date: 23rd January 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Moss Side Millennium Powerhouse is a busy community and youth centre based charity located in Moss Side, Manchester. We are an independent charity, which operates a diverse range of cultural and commercial activities. A lot of the work we do is with young people aged 8 -19 or up to 25 for those with additional needs offering provision during the day in school holidays and universal provision in the evenings. The post holder will need to be comfortable working in this environment.

Open 7 days a week with varying hours the venue is a bustling hive of activity and we are now recruiting for a Full-time Operations Manager to manage the day to day team and processes that are necessary to provide a safe friendly and welcoming environment. You’ll want every person to have a positive customer experience and be committed to delivering exceptional service.

In addition to the above this post requires you to have attention to detail, be a quick learner & able to undertake physical tasks to support the team. This crucial role will require a flexible approach to working within the varying needs and requirements of a multi-functional community venue. You will work closely with a range of staff and volunteers in a busy and responsive environment, and so you will need to be both a team player, and able to work independently, as required. An enhanced DBS is required for this role.

The Operations, Fundraising and Communications Manager will:

• Manage the internal operations of the organisation and ensure that the Board of Trustees meets its legal obligations.
• Manage the external profile of High Peak Community Arts, in order to maintain and increase the sustainability of the organisation, through increased visibility and income streams.
• Take joint responsibility with the Board of Trustees and the staff team for the ongoing development of the organisation.

Are you a dynamic individual and a strategic thinker with a strong understanding and experience of financial management and business operations within the voluntary / charity sector? We are seeking a Finance and Business Manager to join our team and provide leadership in financial planning, analysis, and reporting. In this role, you will be responsible for overseeing all financial activities, developing budgets, and monitoring financial performance to ensure the overall success of the organisation. This is a great opportunity for to make a positive impact during an exciting period of growth.

About Us:

Established in 2015, Can-Survive UK (CSUK) is an award winning small to medium sized charity providing culturally appropriate support and information primarily however not exclusively for African and Caribbean people diagnosed or living with cancer. You will work alongside passionate staff and volunteers who are keen to make a difference to those affected by cancer.

About the role:

Overall job purpose:

• Manage all finance systems and processes including payroll, pensions, and insurance.

• Manage on the strategic Business functions across the organisation and provide strategic support to the Board of Trustees, CEO and the Senior Management Team

• Financial Records Maintenance

• Monthly Reporting and Budgeting

• Financial administration, banking and payments:

• Year-End Reporting

• Governance and strategic finance

• Staff Management

You will report to the Treasurer and Chief Executive Officer, and working closely with our Senior Management Team, external accountants and key stakeholders.

We offer

 • Flexible working (subject to the needs of the organisation)

• 25 days annual leave (pro-rata) exclusive of bank holidays

• Birthday leave (after 12 months of continuous service)

• Pension scheme (3% match contribution)

• Training and development opportunities

• Free car parking

You must have the right to live and work in the UK

Post is subject to a DBS Check

Hours: Full-time

Pay: £31,500 GBP annual gross (dependent on experience)

Duration: 18 months (with possible extension dependent on funding)

Location: UK-based with international deployment

Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

We are excited to launch our Humanitarian Trainee Scheme, offering three distinct trainee roles in the areas of Health, Operations, or Logistics. The Humanitarian Trainee Scheme presents an unparalleled learning opportunity for early career professionals who are committed to a career in humanitarian work. It is an opportunity to catapult your career forward towards humanitarian leadership roles within Health, Operations and Logistics. The Humanitarian Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan where you will embed in a team and contribute actively to the daily work and priorities in the team and wider organisation both in Headquarters and in the field whilst engaging in formal and informal professional development opportunities through training, mentoring, on-the-job learning, etc.

As a trainee, you will:

• Embed in a team in UK-Med headquarters where you will contribute to our broad preparedness and activities within Health, Operations or Logistics.
• Deploy internationally to assist in delivering humanitarian health responses.
• Participate in tailored training, mentoring, and shadowing to build your skills and experience.

We are looking for three motivated individuals, each focused on one of the key areas:

1. Health Trainee
2. Operations Trainee
3. Logistics Trainee

You will have relevant qualifications (e.g., a degree or postgraduate qualification depending on the role) and a keen interest in the humanitarian sector. Some professional and international experience is essential, along with a strong drive to develop your career in one of these critical fields.

This is a unique opportunity to gain hands-on experience, develop your skills, and make a meaningful impact in global health emergencies.

We are proud to offer a supportive and collaborative working environment, with the opportunity to contribute to life-saving humanitarian responses.

How to apply

We strongly recommend that you read the Candidate Information Pack – Humanitarian Trainees - January 2025 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Please apply below, as soon as possible and no later than Monday 27th January 2025

Shortlisted candidates will be contacted for the next stage of the selection process, which includes interviews and in-person assessments to evaluate their skills and suitability for the role.

Applications for work in the UK can only be accepted from people with an existing right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Trauma Foundation South West (TFSW) is seeking a half-time Director of Operations at an exciting period of growth for our small, but well-established and loved charity. 

Responsible to: Board of Trustees

Contract: Permanent Part Time, 6 months’ probation period

Working hours: 0.5 FTE/17.5 hours pw (occasional evening/weekend working)

Location: Flexible work from home with travel to Bristol as required (about 4 times a year)

Salary: Salary £38,850 (£19,425 pro rata)

Benefits: NEST pension, 25 days annual leave (pro rata) + bank holidays (pro rata); flexible working from home. Access to TFSW training programme.

About TFSW

We provide free, long-term psychotherapy to traumatised asylum seekers, refugees and trafficked people in Bristol; and professional training and supervision to individuals working with traumatised people in the Southwest and nationally.  

We are a warm, welcoming team with a strong commitment to staff wellbeing and personal development and core values of compassion, collaboration and courage.

TFSW are part of a healing, welcoming and supportive community for traumatised refugees across the Southwest and have an ambitious vision to be a centre of excellence in our areas of specialism so that people get the support they need. In the past few years, we have made a successful transition from being volunteer-led to being a professionally-led charity with increased funding, staff and clients and the foundations laid for the next stage of growth.

The Director of Operations is a critical role, ensuring the charity is effectively run while leading on the fundraising and development that will enable TFSW to further grow our reach. We are seeking an experienced leader to rise to this challenge, someone who will enjoy working across all aspects of the organisation, effectively balancing the day-to-day operations of the charity with a strategic and ambitious mindset. If you are enthusiastic about the work we do, share our values and would love to bring your experience to a charity looking to consolidate then expand our reach across the Southwest, we’d love to hear from you.

We believe that diversity is a strength, and the more perspectives, voices and experiences we can bring to our work the better. We particularly welcome applications from people with lived experience relevant to our work as well as people from all marginalised groups, communities and backgrounds. We are committed to supporting you in your application; if you do not meet all the requirements of the role and feel you have other relevant experience we would love to hear from you. If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process please do get in touch.

(For the full job description and person specification, please read the attached document). 

About the job

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Nairobi, Kiev and Bangkok. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

General Function:

The Business Officer will work for the Europe & Eurasia Programme Management Unit (PMU) and will provide the highest standards of financial and administrative support to European funded Internews EE Programmes. We are looking for a responsible and professional individual to perform a variety of financial and administrative tasks. Duties of the Business Officer will include the financial administration of current projects, oversight of project budgets and partner spending, facilitation of payment requests, budgetary projections and other financial and administrative duties that may be required during this period.

The Business Officer will work closely with the Senior Programme Officer, the Senior Business Associate and the Programme Finance Business Partner to provide timely and quality support to programmes as required.

Key Responsibilities:

Financial administration of Internews’s projects:

• Review project expenditure and ensure accuracy of coding.
• Manage cash-flow to ensure the availability of project funds at Internews’ offices.
• Work with Programme Finance Business Partners (PFBPs) to prepare financial reports for donors, prepare notes for financial reports, and ensure that costs are reported in compliance with donor requirements.
• Monitor co-financing plans.
• Advise project teams on the correct application of HQ policies and processes, including on procurement, travel, etc.

Budget oversight:

• Review budget-versus-actuals and facilitate forecasting in line with project activities.
• Support partners with budget planning.
• Align internal templates to donor formats for effective monitoring and reporting.
• Sub-grants oversight and keeping SGA (Sub-Grant Agreements) tracker:
• Support Internews’ partners to prepare budgets under sub-grant agreements.
• Review financial reports from partners when required and coordinate corrections as required.

Payments and administration:

• Coordinate payment requests to London, including reviews, confirmations, and follow-ups.
• Monitor donor income and prepare requests for disbursements to donors.
• Review and verify suppliers’ invoices to London HQ and Internews’ accounting department in California.
• Support Accounting field teams in terms of induction and refreshment training regarding Internews and donors’ procedures and policies.
• Budget development: work closely with Senior Programme Officer, Senior Business Associate and country offices to develop budgets for new proposals. Coordinate on the development of co-financing approaches and plans for opportunities with the European Commission and other European donors.
• Help set up business processes for new projects, including the preparation of requests for Personal Service Contracts.
• Support the process of staff contracting for projects.
• Help project teams with staff charges to relevant projects.
• Other tasks: participate in project audits carried out at the HQ as required by the London finance controls team.
• Other financial and administrative tasks may be assigned as required.

Requirements:

• Relevant degree (preferable) in Accounting, Business Administration or Financial management.
• Qualification in Accounting (Knowledge of ERP (Agresso) will be a plus)
• At least three years of experience working in a similar capacity.
• Experience with European funders (European Commission, SIDA, FCDO, GIZ etc.)
• Proficiency in MS Office. Advanced proficiency in MS Excel.
• Fluency in English and Russian (both written and spoken).
• Creative and a good team player.
• Excellent multitasking skills.
• Good prioritization skills and the ability to solve immediate problems.

Vacancy Timeframe:

Deadline for Applications: 22 January 2025

Hiring Process:

Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities.

and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be in the United Kingdom therefore a successful applicant must be able to demonstrate their right to work in the UK.

Would you like to join a small but mighty charity, working as part of an inspirational team delivering real change for women and girls? Are you highly organised, and looking for a new challenge? If so, we are looking for a brilliant Data and Operations Officer who can support us to deliver our ambitious 3-year Strategy.

About the role

• You will provide a mix of data control and broader operational tasks, supporting the Senior Operations Manager in their day-to-day operational management of the Charity, enhancing the charity’s ability to grow and adapt.
• You will supports ongoing GDPR compliance and data security by maintaining and updating data policies, participating in reviews, supporting teams, and assisting with the effective management of data subject access requests and data breaches.
• You will provide administrative support to the training team, using Salesforce to follow up and report on enquiries.
• You will assist with the documentation and tracking of partnership agreements and deliverables, and onboarding requirements of clients and funders.
• You will provide ad hoc support to the wider team with administrative tasks to ensure smooth operational delivery

About you

• You will have proven experience in a busy operations support role; excellent organisational and time management skills, with attention to detail and the capacity to manage multiple priorities effectively and meet deadlines.
• You will have experience with data protection and privacy requirements, including implementing GDPR-compliant processes, managing sensitive data securely, and providing practical guidance and training to others. 
• You will have experience of using Salesforce or another similar CRM to manage and report on data.
• You will have exceptional written and verbal communication abilities, including the ability to present data insights visually and clearly.
• You will have experience in supporting operational processes, such as managing expenses, coordinating logistics, and contributing to process improvements.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
• Flexible working
• Working from home
• 3% Employer Pension Contribution
• Reflective practice and Employee Assistance Programme
• Enhanced sick pay, family leave and carer’s leave
• The chance to be part of our highly professional, supportive team

To apply

If you are passionate about making a difference and think you have the right skills and enthusiasm for the job, please apply via our website. Interviews will be held online week commencing Monday 27th January 2024. 

Surviving Economic Abuse is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from black and minoritised women and disabled applicants who are under represented at SEA.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You'll be a key part of the Community Fundraising leadership team in bringing our fresh strategy to life. Creating a one team ethos and an expert in identifying and securing new community relationships and income opportunities for the wider team. Working seamlessly with the Central team and colleagues across the charity.

As part of your role you will ensure that the Community Fundraising team are proactive in their approach and generate a sustainable pipeline of income. Alongside the excellent engagement and stewardship of supporters. You’ll provide direction, decision-making and proactively work towards the achievement of shared organisational and fundraising objectives.

What you’ll do:

• Develop and bring the strategy into reality. Bringing the external factors and sector knowledge in, to further shape our fundraising approach.
• Contribute to establishing and securing new income opportunities across the core community audiences to ensure we achieve our key KPI’s.
• Lead, support, motivate and inspire a high performing team of Community Fundraisers to achieve challenging annual income targets, maximise local support and provide exceptional supporter stewardship. To ensure a strong ongoing pipeline of support.
• Take the lead on specific priorities within the Community Fundraising strategy, to deliver improvements to processes, spot trends for new fundraising concepts and ensure exceptional standards of fundraising support and experience.

What you’ll bring:

• Demonstrable fundraising experience ideally within community, corporate or events fundraising. 
• Experience of line management, developing and motivating a geographically dispersed team.
• Ability to translate operational fundraising plans from a fundraising strategy, monitoring and assessing performance, including budgets and forecasting. 
• Experience of working with high profile volunteers and supporters to increase support and deal with challenging issues 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.

Interviews will be held in w/c 3rd February 2025. 

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern. 

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Join GSG Impact as a Knowledge Manager and Shape the Future of Impact Investing

Are you ready to lead knowledge management and community engagement for a global network dedicated to sustainable development? At GSG Impact, we’re looking for a visionary Knowledge Manager to drive collaboration, build capacity, and evaluate impact across our network of national partners in over 45 countries.

This role goes beyond managing knowledge systems. It involves inspiring stakeholders, fostering innovation, and strengthening relationships across finance, business, government, and philanthropy. If you are passionate about impact measurement, strategic leadership, and empowering communities to tackle global challenges, this opportunity is for you.

We offer a dynamic and inclusive work environment with flexibility, competitive compensation, and the chance to make a real difference.

Apply now and be part of a movement shaping a more sustainable and equitable future.

We are looking for an experienced Regional Development Coordinator, to lead the coordination and management of all aspects of the StreetDoctors operations within the Northern Region (North West, North East and Yorkshire), and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 12,000 young people affected by street violence each year in emergency first-aid through a team of 350 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the Region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.

The key areas of focus include:

• To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
• To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
• To ensure the quantity and quality of training sessions and projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

Assistant Head of Operations

We are seeking an Assistant Head of Operations to play a key role in delivering impactful mental health services and driving operational excellence.

Position: Assistant Head of Operations
Salary: £38,000 - £40,000 FTE (£30,400 - £32,000 pro rata)
Location: Rochdale, with some flexibility for hybrid working
Hours: 28 hours per week (4 days), with flexibility for meetings and service requirements
Closing Date: 7th February 2025
Interviews: 14th February 2025

About the Role

As the Assistant Head of Operations, you’ll support the Head of Operations in managing and developing mental health services across the organisation. You will provide leadership to service managers, ensuring operational efficiency, effective service delivery, and alignment with the organisation’s values and goals.

Key responsibilities include:

• Line managing service managers to ensure high-quality service delivery and operational efficiency.
• Collaborating on strategic planning and aligning operations with organisational goals.
• Supporting the development and retention of staff through training and professional development opportunities.
• Building and maintaining relationships with key stakeholders, including funders, commissioners, and community partners.
• Assisting with risk management, safeguarding, and compliance with GDPR and other legal standards.
• Representing the organisation externally to promote services and partnerships.
• Identifying and contributing to new funding opportunities and service improvements.

This is a unique opportunity to influence service delivery and operational strategy in a growing and dynamic mental health charity.

About You

To succeed in this role, you’ll be a proactive and experienced leader with a strong commitment to improving mental health services.

Essential skills and experience include:

• A Level 5 qualification or equivalent in a relevant field.
• Proven experience managing teams and delivering service outcomes in a mental health or charity sector.
• Strong organisational, communication, and problem-solving skills.
• Experience in safeguarding and promoting equality, diversity, and inclusion.
• A valid UK driving licence and access to a vehicle for work purposes.

About the Organisation

You will be working for an independent, local mental health charity who have been providing services to those within the Borough of Rochdale for 35 years! They are committed to promoting recovery and well-being, empowering individuals to lead meaningful lives, through a range of services and group sessions. Dedicated to empowering individuals with mental health needs to lead fulfilling lives. Their services prioritise lived experience, collaboration, and community integration, promoting hope and resilience at every level. As part of the team, you’ll contribute to an organisation committed to openness, responsiveness, and unstoppable support for those in need.

Other roles you may have experience of could include: Operations Manager, Mental Health Services Manager, Programme Manager, Service Delivery Lead, or Charity Development Manager. #INDNFP

Ready to make a difference? Apply today and contribute to transforming lives in your community. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.