Business Development Assistant Jobs

Membership Specialist

Would you like to work in a dynamic forward-looking organisation as the Membership Specialist, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: Membership Specialist

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £30,324 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are looking for a Membership Specialist who is passionate about mental health service provision in the UK, to join a vibrant and thriving team. You will provide a frontline service for customer enquiries and help us to maintain our registers in the public interest. You will be pivotal in capturing essential data and processing associated transactions.

Key responsibilities include:

• Provide general enquiry services to members, non-members, and members of the public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries.

• Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard.

• Ensure accurate and timely processing of applications for our membership, following defined guidelines and processes. Produce reports from CRM systems as required.

• Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales.

• Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers.

• Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades.

About You

This is a role for an individual who enjoys using technology and software applications, and has experience of working with databases, emails, documents and spreadsheets. You will have an opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Minimum of 1 years’ experience in a similar remote customer service role.

• Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls.

• Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders.

• Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals.

• Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example.

• Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Customer Service, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Membership Officer, Membership & Communications Manager,  etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We need to expand our Strategic Programme Team, as we begin to put in place the practical steps that will move us towards our vision to “bless the 1.5 million people” in our diocese who currently have no meaningful opportunity to hear the good news of Jesus Christ.

You will play a key role in shaping, articulating and securing funding for our transformation plan, and helping to develop and then manage key elements of the Strategic Programme. 

The post is based at Church House, Daresbury, with some travel around the Diocese.  A full driving licence and access to a car is essential.

Salary: £44,864 - 48,976 per annum, dependent upon skills and experience.

The background paper, job description, person specification, and application form can be downloaded from the Diocesan website - Please see website address in the attached documents.

Completed application forms should be returned to Mrs EA Geddes, Director of HR, preferably by email - Please see email address in the attached documents.

or Church House, 5500 Daresbury Park, Warrington, WA4 4GE.

Informal telephone conversations with Jon Pocock, Strategic Programme Director, are welcome - Please see contact details in the attached documents.

Closing date: Thursday 9 January 2025
Interviews: Thursday 23 January 2025

The purpose of your role

We’re looking for a Recruitment Operations Officer to join our award-winning team to support the operational delivery of the recruitment, selection and onboarding processes for all Police Now programmes, to enable us to achieve our ambitious mission.

You will have oversight of the Recruitment & Marketing department’s governance structures which underpin all our day-to-day delivery; from policies and processes, to reporting infrastructure, planning, implementation and evaluation cycles, and quality assurance and compliance. This dynamic and varied role will include internal cross-team and external stakeholder collaboration, bringing structure to ambiguity, and opportunities for consistency across the organisation.

You will be a system expert, owning our candidate communications platform and supporting the continued development and best practice use of our applicant tracking system. You will manage several projects, often acting as a first escalation point for issues, troubleshooting and problem-solving queries that arise.

This is a critical role within our team and there is true scope to innovate and optimise within your areas of responsibility, with support and guidance from our Recruitment Delivery Manager, giving you the opportunity to bring your creativity alongside knowledge and experience to the team.

Key responsibilities

• Work collaboratively within our Recruitment Delivery sub-team of eight, contributing to a high-performance culture and ensuring a high-quality candidate experience.
• Take a hands-on role developing and maintaining the Recruitment & Marketing department governance structures, including taking the lead in updating policies and processes each year, as well as ownership for specific frameworks such as quality assurance and candidate experience surveys.
• Lead the continued evolution of our reporting structures, designing sophisticated dashboards and tools and regularly reporting to senior stakeholders on progress to targets, SLA compliance and operating performance. Conduct thorough evaluations at the end of each campaign to make recommendations for future improvements to our operations and delivery.
• Ensure the successful ongoing delivery of our cohort implementation and candidate journey, by maintaining and evolving our candidate communications platforms including multiple inboxes and live chat; supporting the continued development and best practice use of our applicant tracking systems; and managing stakeholder and team communication and training related to relevant systems and platforms. 
• Oversee and deliver key compliance-based projects throughout the recruitment yearly cycle on time and to a high standard, including leading our post-offer pre-employment checks such as degree certificate verification and referencing, the distribution of final offer letters, and managing cross department data handovers.
• Support with organisational data requests and work with stakeholders across different teams as a directorate Salesforce Champion. Monitor compliance and best practice to ensure we adhere to applicable requirements under GDPR.
• Ad hoc duties to support our busy team including facilitating and/or managing assessment centres and attending events.

Key Requirements 

• Motivation and passion for the Police Now mission, values, and working within the policing sector.
• Knowledge and understanding of the graduate recruitment sector or similar high-volume candidate-driven environment.
• Proficient all-round IT skills, specifically including proven expertise in Microsoft Excel, and ability to develop knowledge and proficiency of Police Now’s applicant tracking, project management, and candidate communication systems.
• Outstanding project management skills combined with high levels of planning and organising ability, able to manage a varied workload, work to short deadlines and prioritise and make decisions effectively using good judgement.
• Experience developing and nurturing external stakeholder/supplier relationships with a personable and approachable style.
• A team player with excellent interpersonal skills, able to build relationships and communicate well at all levels whilst understanding conflicting priorities and flexing working style appropriately.
• Impeccable attention to detail and the ability to identify challenges and implement solutions independently, proactively responding to situations.
• There will be a requirement for set days to be worked within the office (approximately 2-3 days per week), or stated venues, to support with the running and delivery of events, as well as infrequent travel nationwide.

What you'll get from us

• A bright, airy and modern office in Zone 1. 
• Competitive salary of£36,000 - £43,000, per annum (dependent on experience and inclusive of London weighting).
• Flexible working. 
• 27 days holiday each year, plus bank holidays.
• A range of hospitality discounts.
• Sanctus coaching (private mental health coaching for the workplace).
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Training opportunities for personal development. 
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions).

Additional information

The closing date for this role is Thursday 2nd January at 9am.

Please note this role is London based with requirements to travel to our London office approximately 2-3 days per week, travel to events will also be required. 

Finance Team Leader 

• Oversee the group purchase and sales ledger invoicing, bank receipts, credits and refunds. 
• Support and be involved the development of our finance systems. 
• Take responsibility for key suppliers and customer accounts ensuring invoices are raised and accounts are reconciled regularly. 
• Responsible for processing of regular payment runs. 
• Ensure non-purchase ledger payments are posted and coded correctly. 
• Oversee sales ledger journals/income accruals and month end reconciliations. 
• Daily/weekly posting of treasury transactions daily and ensure bank reconciliations are undertaken regularly. 
• Review and manage the allocation processes for both sales and purchase ledger ensuring payments and receipts have been allocated correctly and action and resolve account discrepancies. 
• Review and manage the credit control process. 
• Manage debtors with support from the Finance Business Partners as required. 
• Assist and provide support in the audit process. 
• Develop and report on a suite of team KPIs which you will monitor regularly and support the team to ensure they are met. 
• Work with colleagues across the finance team to standardise processes and keep the finance manual up to date. 
• Support the Financial Controller in training internal stakeholders on our finance systems and processes. 
• Enforcing financial controls in accordance with our scheme of delegation. 
• Provide excellent customer service, manage, and maintain good relationships and strong links with the internal and external stakeholders. 
• Support the Financial Controller as required 
• Maintain effective financial controls within the sales and purchasing functions. 
• Manage, motivate and provide support to the finance assistants including holding daily/weekly catch -ups and 121 supervision meetings, and annual appraisals and staff development. 
• Manage, motivate, train and develop finance assistants. 
• Ensure staff and volunteers have the information and skills to deliver a quality service 
• providing support with other ad hoc financial tasks as required. 

• AAT qualified, working towards the qualification or qualified by experience (at least 3 years in a similar role or managing a finance function) 

• Experience in day to day running of a finance office. 
• Experience in accounts processing and reconciliations to TB level. 
• Experience of manging other staff, coaching & mentoring. 
• Good organisation skills & methodical with good time management skills, used to delivering to tight timetables. 
• Knowledge & understanding of internal controls & core accounting systems and processes. 
• Intermediate level in Excel spreadsheet skills. 
• Able to evidence effective use of own judgement, & ability to work proactively while unsupervised. 
• Able to build good working relationships at all levels within the charity. 

• Working knowledge of accounting systems in a multi company/cost centre environment. 
• Exposure to budget preparation & monitoring. 
• Experience of preparation of 
• Management accounts and annual accounts. 

The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.

With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.

The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs.

Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.

Primary Responsibilities:

Operational Management

House Based Operation

• Have oversight of the House based visitor operation, supporting the AVEM to ensure;
  • the consistency of visit for all guests
  • presentation standards are exemplary throughout and meet brand guidelines
  • compliance throughout the operation
  • engagement of staff and volunteers with the purpose of their roles and environment
  • visitor feedback is recorded and reviewed, escalating where appropriate
• Create operational House planning document, updating regularly following operational changes
• Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary 
• Actively support AVEM in operational delivery of house opening and tours programme
• Act as a Fire Warden for the property during opening hours
• Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary

Tours and Walks Operation

• Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers
• Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events
• Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces
• Conduct informative briefings for staff and volunteer teams ahead of tours and walks
• In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation
• In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams
• Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme
• Prepare ticketing set-up for house-based activity and paid for tours in a timely manner
• Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements
• Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer
• Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team
• Grow and develop the public programme, with particular reference to accessible and income generating programming
• Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement
• Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors
• Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging
• Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme

People Management

• Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities
• Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams
• Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM
• Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey
• Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a ‘one team’ approach
• Develop a culture of “exceptional service, every time, for everyone” throughout the team and be a role model of best practice
• Motivate teams to be inspired by, engage with, and safely manage historic surroundings  - demonstrating a particular interest in the house, its history and collections
• Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets
• Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews
• Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice
• Support the VE management team in performance managing shared permanent staffing teams
• In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place
• In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary
• Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
• Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management

Developing Best Practice

• Working closely with the HVE, contribute to the Visitor Experience departmental strategy
• Use experience to look holistically at house-based operation, providing a strategy for implementing best practice:
  • Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets
  • Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department
  • Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer
  • Ensure scope for AVEM to be involved in all of the above strategic planning
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences
• Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences:
  • Research and identify audience preferences
  • Looking broadly, research and identify sector leading experiences
  • Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme
  • Further develop existing tours programming, recruiting, training and monitoring the performance of guides/volunteers
  • Support the delivery of grounds based accessible tours and programming i.e. garden and buggy led tours
• Working closely with the HVE and Volunteering department, recruit, train and support talented and enthusiastic staff and volunteers who will deliver our public tours and walks programme and expand and develop a year-round integrated Visitor Experience volunteering offer
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences

Budgetary & Risk Management

• Working with the Head of Visitor Experience, you will manage relevant departmental staffing and operational budgets and contribute to the financial planning process
• Management of the house-based staffing budgets as agreed with HVE
• Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives
• Working closely with the Health and Safety Manager to proactively ensure that all health and safety procedures are consistently adhered to across the site and sufficient training is delivered to FOH teams
• Create departmental risk assessments and method statements, ensuring they are regularly reviewed
• Support in the delivery of emergency and evacuation training for Visitor Experience and other teams where appropriate

Providing Operational Cover for the Visitor Experience Management Team

• Deputising for the HVE in their absence
• Attend key operational meetings providing feedback to the wider Visitor Experience team on upcoming events, and chair the appropriate meetings in the Head of Visitor Experience’s absence
• To provide operational coverage for the VE management team, deputising for the Visitor Operations Manager during periods where the House is closed, to provide adequate supervisory cover for all aspects of the visitor operation
• To act as a second duty manager at large events, responsible for an agreed area of the site and making necessary operational decisions
• Provide operational duty management cover in the absence of the Assistant Visitor Experience Manager

Other Duties & Responsibilities

• Act as a First Aider for Waddesdon staff, volunteers and visitors, (refresher and renewal training will be provided)
• Act as a Fire Marshall (training provided)
• To train as a “White Hat” as part of the Waddesdon Disaster Response Team, and potentially take a leadership role in the event of a major incident
• Work “front line” at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required
• To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required
• Co-ordinate and participate in regular Visitor Experience staff and volunteer feedback sessions
• Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care
• Record any accidents or near-misses, working closely with the Health & Safety Manager
• Record and process hours for seasonal payroll
• Record volunteering hours and actively participate in the My Volunteering database
• Keep abreast of latest developments in the heritage/museum sector
• Carry out any other reasonable task as requested by the Head of Visitor Experience

Skills, Experience and Qualities

• 3-5 years’ operational and line management experience in a fast-paced visitor facing role, preferably within the heritage/museum sector 
• An accomplished and experienced line manager with an empowering style, and motivational skills including coaching, team development and effective communication
• Proven experience and passion for delivering a culture of exceptional visitor experience and engagement activities
• Genuine desire to work in a varied operational role, using experience to contribute to departmental strategy
• Ability to manage time effectively and efficiently, across project management and daily operations, being visible and providing support to the team, whilst progressing and implementing departmental planning
• Extensive knowledge of best practice and trends within the museum/heritage/visitor attraction sector, with experience of analysing current practices and developing and delivering operational change
• Excellent people and communication skills, building relationships with internal and external stakeholders as well as the ability to balance complex stakeholder interests
• Experience of working with and managing volunteers, understanding the different approach needed to reward, recognise and motivate volunteers
• Sound understanding of collection care/conservation strategies and techniques
• Ability to remain calm and confident under pressure, using sound operational judgement to resolve issues, with experience of coaching others to attain similar confidence
• Proven experience of managing staffing levels and rostering to deliver high levels of visitor satisfaction and meet all compliance requirements in line with agreed budgets
• Excellent written and interpersonal skills, including some public presentation or guiding experience
• Organized and efficient approach with excellent attention to detail, and demonstrable experience of coaching others to adopt the same approach
• Experience of devising and delivering in-house training
• Some experience of budgetary management and commercial awareness
• Experience of duty and incident management, leading emergency procedures in a public environment whilst remaining calm and confident under pressure
• Practical working knowledge of Health & Safety and security legislation and it’s implementation in a visitor focused environment
• Excellent IT skills, particularly around Microsoft Office, with some use of POS and ticketing platforms
• A keen interest in heritage, arts management and the outdoors, with a particular reference to decorative arts and historic gardens
• Full driving license

This role will be subject to DBS clearance.

Join QCCA, an organisation that has been at the heart of Camden's community since 1999, striving to make a lasting impact in one of London's most deprived neighbourhoods. As the largest voluntary sector provider of community services, QCCA has evolved from a local residents' drinking club in Gospel Oak to become a trusted and steadfast presence, situated in the same building for two decades.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role is strategic, creative and fast paced. The successful applicant will lead the public affairs team at Independent Age to develop influencing strategies targeting decision makers across national and local government, Parliament and Whitehall to ensure we secure policy change for older people facing financial hardship. You’ll need to be a strategic thinker, with an in-depth understanding and experience of different parliamentary levers, the ability to build strong external relationships and exceptional organisation skills. 

This is a fantastic opportunity to raise the issues that are faced by people in later life experiencing financial hardship up the political agenda, and further establish Independent Age’s profile as a key stakeholder in this space. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.

Closing Date: 5th January 2025 11:59pm

Interview Dates: Remote interviews on 13th and 14th January 2025

HR & Office Administrator

Hours: Part-time, 21 hours a week

Salary: £35,418 - £39,146 (pro rata)

Contract: Permanent

Location: London (with hybrid working options)

 Are you an organised, detail-oriented professional passionate about HR? Join CPAG as an HR & Office Administrator and become a vital part of our mission to end child poverty in the UK.

We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply download the HR & Office Administrator job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the email address listed in the application pack.

Closing date for applications: 9am, Friday 17th January 2025

Interview will be held on: Week beginning 27th January 2025

We are seeking a proactive and organised Administrator to join the East London Teaching School Hub. As the first point of contact for enquiries, you’ll provide essential support to the Hub team, handling varied tasks including event management and data management. The ideal candidate will be adaptable, with excellent communication skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. Strong Microsoft Office skills, particularly Excel, are essential, and a commitment to learning and professional growth is highly valued. 

About East London Teaching School Hub   

East London Teaching School Hub (ELTSH), led by Mulberry School for Girls and part of the Mulberry Schools Trust, has served the London boroughs of Hackney and Tower Hamlets since February 2021. As one of 87 TSHs across the UK, ELTSH provides exceptional contextualised professional development for teachers and school leaders across East London.   

The hub supports teachers at all stages of their careers through the Department for Education’s golden thread from initial teacher training through to school leadership. Since its launch, ELTSH has 

• supported over 900 Early Career Teachers and mentors through the Early Career Framework (ECF) 

• trained over 590 teachers and leaders completing National Professional Qualifications (NPQs) 

• served as the Appropriate Body for over 530 ECTs each year 

• partnered with four local organisations to enhance education in the region 

Exciting developments include the launch of Mulberry College of Teaching (MCoT) in September 2024, the Mulberry Schools Trust’s accredited initial teacher training provision, which is currently training its first cohort of Secondary English teachers.   

Our vision is to transform young people’s lives through outstanding professional development for teachers at all career stages, tailored to the specific needs of schools in our area. We aim to enhance education by fostering collaboration among schools to create an inclusive, ambitious, and high-quality environment where staff and students thrive.  

To find out more about East London Teaching School Hub visit our website linked in the job pack

To find out more about Mulberry College of Teaching visit our website linked in the job pack

Closing Date: Monday 13th January 2025 midday 

Interviews: Tuesday 21st January 2025 

Start Date: As soon as possible 

Candidates who are selected for interview will be informed following the shortlisting process and full details of the interview will be provided. If you do not hear from us within 14 days of the closing date of the position, unfortunately, you have been unsuccessful on this occasion. 

The Trust is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful candidate will require an enhanced DBS clearance. We are dedicated to equality and valuing diversity. 

HR ADVISOR

Location: London/Hybrid
Contract Type: Permanent
Hours: Full time, 40 hours
Salary: £49,000 – £54,000 (full-time base)

FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them

Would you like to contribute to something meaningful and work with us on our mission? This is your chance. We are looking for dedicated people to enrich our team.

Your contribution will be STAFF ADMINISTRATION for all UK employments:

• Being responsible for the staff administration of UK employments throughout the entire employee’s life cycle, aligning with the global HR Business Partner for any international positions
• Administrating all HR aspects of compensation and benefits to employees (salaries, allowances, bonuses, etc.), and ensuring that all legal requirements on filing, data management and data protection are met
• Co-ordinating with Finance & Operation colleagues to ensure accurate completion of monthly payroll and pension submissions. This will include providing a monthly schedule of any staff changes for payroll and pension administration purposes
• Supporting the onboarding of international positions in the UK
• Working closely with the global HR centers of expertise to ensure that global policies and processes are successfully adjusted to UK requirements (legally and culturally), taking care of the local customization of templates, policies, tools or forms
• Maintaining all HR systems for the UK and being able to provide accurate data and reports at any time when requested
• Maintaining the UK staff handbook and ensuring UK HR policies are kept up to date and relevant with current legislation and best practice
• Co-ordinating office activities such as Team Away days and learning seminars
• Researching and staying up to date with local trends, benchmarks and any legal regulations related to employments in order to strengthen the role for FOUR PAWS as employer

ADVISING for local employments:

Serving as advisor and primary point of contact for local employees and line managers in the UK country organization: Topics will include;

• First point of contact and lead on UK employment law & best practice advice;
• Recruitment, selection & onboarding including salary consideration;
• Performance management and appraisal support;
• Employee relations topics including discipline, grievance management, flexible working arrangements and more
Ensuring continuity in the local HR function by optimizing day-day functionality.

HR BUSINESS Partnering

• Leading recruiting activities for local UK employments including partnering with international talent management teams
• Contribute to UK Senior Management teamwork and attend meetings as needed by the Head of Finance & Operation and Director UK
• Representing the UK HR function within the international HR community at FOUR PAWS. Ad-hoc project work with international stakeholders will be a key feature of the position
• Identifying an organizational training plan and supporting with its implementation in order to enhance the performance of FOUR PAWS UK employees
• Coaching and developing the local UK leadership team in HR related issues to ensure they have the appropriate skills and knowledge to drive the organization forward
• Complying with local organizational requirements for quality management, health & safety, legal, environmental policies and general duty of care.
• Representing the local HR approach when collaborating with other departments
• Attending regular team calls or meetings both locally and internationally.

Essential:

• CIPD level 5 qualified or relevant comparable experience
• Experience in HR responsibilities in a similarly senior role
• Understanding of working with international stakeholders within complex organisational structures
• Experience and knowledge of UK employment law and management
• Experience of leading on and delivering HR projects
• Ability to adopt an agile approach to project management
• Excellent written and verbal communication skills
• Excellent interpersonal skills, being supportive and collaborative within the team.
• Excellent organisational skills, flexible and ability to prioritise
• High degree of honesty and confidentiality
• Excellent understanding of Microsoft Office, particularly Outlook, Teams, PowerPoint, Word and Excel

Desirable:

• Experience of working within the not-for-profit environment
• Experience/understanding of working in the animal welfare and international sectors
• Experience working with complex organisational structures

Our offer includes

• Flexible working times with the option of partial remote work
• Workplace health and wellbeing initiatives
• PAWSdays: extra days off at the end of the year on top of your annual leave
• The yearly gross salary range for this position is £49,000 – £54,000 (full-time base) according to our internal compensation scheme.

Join our passionate team to make a difference for animals.

Apply with your CV in English and cover letter today (including your answer to the following points: why would you like to work at FOUR PAWS, what do you find the most important skills in managing an employee relations issue, and how do you imagine supporting managers who are not confident about their HR approach)

Application deadline: 16th January 2025 (in-person interviews planned for the 30th January 2025)

Please contact us if you require assistance applying to this position.

Please note that in compliance with applicable laws and regulations, having a valid work permit for the respective country or being eligible to obtain one is a requirement for this position prior to commencing employment.

You may also have experience in the following: HR Advisor, Human Resources Advisor, HR Administrator, Human Resources Administrator, HR Assistant, Human Resources, etc
REF-218 688

About the Role

We are looking to recruit a Fundraising Executive – Individual Giving to support our fundraising and communications activities and be part of our dedicated team. This role is a new post in the team, so it is a great time to join the charity as we invest in our fundraising and communications team to maximise our income and realise our ambitions.

This role is an exciting opportunity if you are looking to progress your career in the charity sector at a vibrant and growing organisation, working for a vital cause where you can have a huge impact. This role is crucial to our ambitious plans as to grow our public fundraising and ensure the best possible experience for all our supporters. You will excellent opportunity to supporting challenge fundraisers and working with a wide range of key stakeholders.

About this job:

In this varied and interesting role, you will:

· Plan, implement and evaluate digital and off-line supporter journeys from individual giving audiences, including challenge events, regular giving, digital campaigns, appeals, in-memoriam and legacies.

· Lead on the production of key supporter engagement pieces including curating the content, copywriting, data as well as liaising with suppliers.

· Responsibility for the end-to-end management of acquisition campaigns, briefing internal and external stakeholders and suppliers, to developing creative, and monitoring results and evaluating performance.

· Support a range of challenge fundraisers along their fundraising/supporter journey for the charity.

· Design, develop and fulfil marketing plans and campaigns for legacies to grow legacy enquiries and pledgers.

· Ensure the CRM database is kept up to date and generate high quality reports across all individual giving income streams.

About James’ Place

James’ Place Charity was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and

suicidal thoughts, but didn’t find it. James' Place was set up to make the experience of finding help as easy as possible. James’ Place offers men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.

The first James’ Place opened in June 2018 in Liverpool, the first of its kind in the UK, and has to date supported more than 2,300 men experiencing suicidal crisis through our innovative and safe therapeutic intervention. We provide a calm and peaceful environment both inside the centre and in our landscaped garden, accessible to men who visit us as well as their friends and families.

In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James’ Place in Birmingham.

About the team:

We are a growing team with big ambitions. The team comprises a Head of Fundraising and Communications, two Fundraising Managers, a Senior Communications Manager and a Senior Outreach Officer, an Events and Stewardship Manager, and a Fundraising and Communications Assistant role. We are also recruiting two new roles to the team: a Philanthropy Lead and a Fundraising Executive - Individual Giving.

This role can be based from our centres in Newcastle, or London (Hybrid working)

About you:

Having previously worked in the charity sector, you will be passionate about our cause and committed to supporting us in raising the money required to meet our ambitions.

With an eye for detail, strong analytical and digital marketing skills, you will be able to write compelling and engaging content and plan, implement and evaluate digital and off-line supporter journeys from individual giving audiences.

Using your ability to build effective relationships and work collaboratively, you will support a range of challenge fundraisers along their fundraising/supporter journey for the charity.

Responsible to: Project and Greater Manchester Programme Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

 Benefits of working at Tutor Trust 

•  Hybrid work model (2 days in the office) 
• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 
• Flexible working including Time Off In Lieu (TOIL) 
• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 
• Enhanced Family and Sick Leave (after a qualifying period). 
• Recognition and Culture (Thanks & Recognition, Highlights, team events) 
• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Programme Coordinator post is an exciting role with Tutor Trust. You will assist the Programme Manager by liaising with local schools and organising tuition within the Manchester area. This will include attending meetings, coordinating tuition sessions and arranging tutor cover.

You will also support the tutor recruitment and training process and help to ensure that it runs smoothly. You will also maintain and improve systems for the benefit of all our tutors, including ongoing tutor support.

 Main Functions

· Assist with setting up and managing tuition assignments across multiple schools/ colleges across Greater Manchester.

· Input tuition related data into our Tutor Trust systems to support quality and impact

· Represent Tutor Trust in introductory meetings between tutors and teachers in schools and online

· Assist with general office functions in Manchester

· Assist in developing closer relations between tutors and opportunities for networking and working together

· Assist in the quality assurance, development and delivery of training for tutors and assist in the recruitment process for new tutors, including short listing and interviewing

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Help with preparation for Tutor Trust events aimed at a range of stakeholders

· Participate in project work

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills and plenty of initiative.

 Skills

· Can demonstrate experience of administrative skills in a previous role (either paid or voluntary.)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate, particularly to be competent with Microsoft Excel and Access

· Educated to degree level is desired but not a requirement.

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· Have excellent communication and interpersonal skills

· A willingness to work unsociable hours when required

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Be a team player

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

· Knowledge of Manchester is desirable but not essential

 APPLICATION INFORMATION

The job is based on a permanent contract (after a successful 3-month probation period). Your regular place of work will be the Tutor Trust Office Manchester, however the position will also involve regular travel to our Manchester schools. This is a full-time position (36.25 hours across five days a week).

Closing date for applications: Friday 3rd January 2025

Interviews to be held: w/c Monday 13th January 2025

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to our careers email address enclosed within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For further information please explore The Tutor Trust website.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

Sensory Services by Sight for Surrey has been established for over 100 years.  We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible. 

An exciting opportunity has arisen to join us as a Head of Finance to lead our Finance Team and to act as part of the Senior Management Team.

The successful candidate will be responsible for the integrity of the organisation’s financial data and security, and ensure the provision of consistent, robust and accurate financial reporting to the organisation on a timely basis.  They will lead the preparation of the annual accounts and will be the primary liaison point with the external auditors. They will maintain consistent financial controls, high standards of delivery service and regulatory compliance across the finance function. 

 Job Purpose:

· To provide strategic financial support to the CEO and senior leadership team

· Ensure a robust financial control environment

· Accurate, timely and insightful reporting to charity leadership and Trustees

 Principal Accountabilities:

1. Accountable for all aspects of the finances for the charity, including VAT returns, payroll, gift aid, and the administration of investments and pension arrangements, in line with standard guidelines.

2. Act as strategic financial partner to the CEO ensuring strategy is grounded in robust financial planning. Build, monitor, review and evaluate all budgets, with the Chief Executive and Senior Managers as appropriate.

3. Provide the Chief Executive, Treasurer, and other Trustees with timely and insightful monthly reports, such as: income and expenditure, cashflow, investment etc.

4. Prepare for, and present at, the quarterly Finance and Investment Committee meeting

5. Work with the Treasurer and Chief Executive to manage the annual programme for the Finance and Investment Committee.

6. Carry out periodic and ad hoc finance risk assessments and risk testing, advising the Chief Executive on the extent of the risk and remedial action necessary.

7. Manage all arrangements associated with the annual audit of accounts.

8. Ensure that appropriate financial controls are in place, that they work, and that they are monitored effectively and reviewed regularly.

9. Identify where cost savings can be made without detriment to services.

10. Work with the Treasurer and Trustees to assist them in making decisions on investments.

11. Line manage the Finance Officer and Finance Assistant to ensure objectives are met and that the finance function runs smoothly. Succession plan to ensure the team remains fully staffed.

12. Provide business partnering collaboration and support to each Head of Department.

13. Work as part of the Senior Management Team (SMT) to lead the day-to-day running of the charity.

Work Context:

The role of Head of Finance is crucial to the continued success of the charity, and the support we provide to children and adults in Surrey who are Deaf, hard of hearing, blind, partially sighted and deafblind. Early warnings, and long-term predictions of financial problems are essential to the annual planning of activities.

This role involves the post holder having detailed knowledge of daily accounting, as well as the ability of the incumbent to be able to describe financial matters to trustees and staff who may not be financially trained, along with the ability to take a more strategic outlook and to work with other Senior Managers. Careful briefing is needed to help Senior Managers to manage their budget effectively, and to enable Trustees to understand the monthly dashboard and end of year accounts. The post-holder is personally responsible for identifying financial risks to the Chief Executive and Treasurer, along with suggested mitigations that they have identified. The Head of Finance is responsible for making all the necessary arrangements for the Annual Audit of Accounts with the chosen auditors.

The charity constantly needs to reassess priorities in line with a changing funding environment and the needs identified by the people we support. In order to successfully manage these pressures, there is a need for all staff to be flexible and work wherever their core skills are needed most. No one will be asked to carry out work for which they are not properly trained. As a member of the Senior Management Team you may be asked to use your skills to manage such situations and transfer your own experience partially or completely, depending on the situation. As a member of the Senior Management Team, you will be responsible in your contributions to the effective management of all aspects of the operation of the charity and our services.

Competencies Required:

Strategic/Operational Management

Establishing the clear long-term financial direction of the charity, to contribute to the work of the Business Plan, taking into account the complexity and interdependence of the environment and the organisation itself. Reviewing the financial effectiveness of each element of the charity.

Inspiration

Valuing and supporting others and motivating them towards the pursuit of a common goal.

Making Things Happen

Establishing plans and organising and prioritising the activities of self and others to ensure that the intended results are achieved on time and within available resources. Demonstrating a consultative and constructive approach to problem solving and being flexible and responsive to issues as they arise. Being able to liaise effectively between services in a proactive and constructive way.

Communication

Taking responsibility for briefing others. Relating to individuals across all levels (in their own terms) and helping them to understand the intricacies of financial control. Listening actively, demonstrating understanding of communications they receive and responding to them appropriately. Taking responsibility for the clarity and understanding of financial information by non-financial staff.

Developing Others

Sharing their knowledge and skills with others, where possible. Supporting others in their development and contributing positively to the development of the work of each department and team.

Managing/Embracing Change

Identifying where change is needed and conveying this information to the right people in a sensitive and supportive manner. Seeking ways to continuously improve financial performance. Suggesting ways where improvements in service could be made.

Personal Impact

Making a positive impression on people as a consequence of their personal style, strengths, enthusiasm and credibility. Acting with integrity and in line with the principles of equal opportunities. Striving to develop the competencies that the organisation needs. Respecting the opinion and expertise of others.

Customer Focus

Putting the organisation at the forefront of everything they do. Building good professional relationships with service users. Taking the greatest care to understand the services that are delivered and the financial consequences of poor financial management. Ensuring that all information is readily available and that their needs are respected and satisfied. Respond positively to customer feedback.

Use of IT

Using relevant technology, particularly software, proactively and effectively to do their job and support the organisation. Being cognizant of cybersecurity and fraud risks and how these contribute to financial risks, with the ability to help to identify mitigations to key risks.

Skills and Experience:

Experience

Either, experience of working in a charity environment within the last two years, or commercial experience that has involved ‘hands on’ work in all areas needed by the charity. Demonstrable experience of being able to support at a strategic financial level to help shape the agenda and be hands on is essential

Qualifications

ACCA, CIMA, ACA or CIPFA or similar qualification is required.

Skills

Able to provide both strategic and hands-on financial support whenever necessary.

Working knowledge and experience of SAGE or similar accounting systems.

Experience and competence in using Microsoft 365 and a range of other software and applications.

Developed understanding of financial risk management, including the interaction between cybersecurity and fraud risks and controls and financial risks.

Physical Requirements/Effort: Ability to carry out an office-based role.

Working Environment: Office based (some flexibility for hybrid for an exceptional candidate)

Dimensions:

Staff: Two part time staff

Financial: Turnover approx. £3M per annum

Statistics: N/A

We can offer you:

• A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays) 

• Private medical insurance 

• Investment in your development 

• Access to an Employee Assistance and Rewards Programme 

• Pension contributions 6% matched with the Pensions Trust 

• Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses 

• Wide range of training opportunities suitable for your role 

• A growing range of other staff benefits 

An Enhanced Disclosure and Barring Service will be required which we can arrange. 

Chance to Shine is a national children’s charity. We change young people’s lives through cricket giving them the opportunity to play, learn and develop through the sport. We keep them physically active, teach them vital skills like teamwork, communication and leadership. And above all, they have fun.  

Chance to Shine takes cricket to new places and uses it to ignite new passions, teach vital skills, unite diverse groups, and educate young people from Cornwall to Canterbury to County Durham.  

Since 2005 our Chance to Shine Schools programme has helped reverse the decline of cricket in state schools with millions of boys and girls in over 13,000 state schools playing and learning through cricket. Chance to Shine Street supports young people in under-served communities to access and benefit from cricket in a free, inclusive, fun and fast-paced tape ball environment.  

The Fundraising Team is tasked with helping Chance to Shine achieve its ambition, securing new funding partnerships and the stewardship of existing donors across a range of funding streams: Corporate, Events, Trusts and Foundations, Individual giving, and statutory funding to support the delivery of Chance to Shine programmes. 

We are looking for an individual with experience of prospect research within the charitable sector, who can lead the prospect research, pipeline management, and information management function within the Fundraising team. The person in this role will have excellent attention to detail and a keen analytical eye to enable the fundraising team to succeed. 

The role does not require an understanding of cricket but does require an enthusiasm towards changing children and young people’s lives.  

Purpose of the role 

We are seeking a Prospect Research Officer working 3 days / 22.5 hrs per week, who will work across the fundraising team to research and identify individuals, trusts and foundations, and corporates whose values and interests align with Chance to Shine’s mission. By doing so, you will be making a major contribution to growing the charity's high value supporter base; and to maximizing its engagement with existing and potential supporters. 

The post holder will: 

• Lead on the research for new business prospects across all fundraising streams (individuals, trusts and foundations, corporates) 
• Create detailed briefs for key stakeholders at Chance to Shine events 
• Lead on the pipeline management process, ensuring records are up-to-date 

1) Key Responsibilities
 

Prospect research

• Deliver high quality prospect research briefings on individuals, trusts, and corporates for the fundraising team, members of the charity’s senior leadership as well as senior volunteers and board members.
• Ensure research output is timely, insightful, accurate and well presented; in compliance with relevant data protection laws and the charity’s supporter journey.
• Lead on network mapping for current donors and key prospects including links to Chance to Shine Trustees and Development Board members.
• Create prospect and supporter bios ahead of fundraising meetings and cultivation events.

Prospect management

• Support the fundraising team with the management and analysis of prospect information through The Raiser’s Edge database.
• Ensure database systems are maintained accurately by analysing and updating information on individuals, companies, and trusts and foundations.
• Maintain the fundraising team’s prospect pipeline process within The Raiser’s Edge database.

Strategy and Planning

• Work with the Head of Fundraising and other team members to develop a prospect research strategy and manage its implementation within the fundraising team.

Compliance and due diligence

• Lead on data protection compliance for Fundraising working with the Fundraising Assistant and wider team as appropriate.
• Draft due diligence on prospective supporters where required in line with Chance to Shine’s gift acceptance policy.

2) Key relationships

The job holder will liaise with:

· Fundraising team

· Impact & Evaluation, Operations, Communications & Digital and Finance & Resources teams.

· Trustees and senior volunteers.

3) Skills, knowledge & personal competencies

• Excellent written communication skills and the ability to present complex information for a range of audiences in a variety of formats.
• Ability to work to the highest standards, to be analytical, methodical and thorough with meticulous attention to detail.
• Excellent knowledge of the principles of fundraising to include identification, research, solicitation and stewardship.
• Experience of using and championing the intelligent use of Raiser’s Edge or a similar CRM system for data capture and reporting.
• Strong organisational skills and ability to work proactively, managing your own workload and ensuring deadlines and priorities are well handled.
• A desire and aptitude to develop a career in prospect research.

· Good IT skills with experience of using MS Office, Word, Excel.

· Good team player.

· Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun. 

1) Key Responsibilities
 

Prospect research

• Deliver high quality prospect research briefings on individuals, trusts, and corporates for the fundraising team, members of the charity’s senior leadership as well as senior volunteers and board members.
• Ensure research output is timely, insightful, accurate and well presented; in compliance with relevant data protection laws and the charity’s supporter journey.
• Lead on network mapping for current donors and key prospects including links to Chance to Shine Trustees and Development Board members.
• Create prospect and supporter bios ahead of fundraising meetings and cultivation events.

Prospect management

• Support the fundraising team with the management and analysis of prospect information through The Raiser’s Edge database.
• Ensure database systems are maintained accurately by analysing and updating information on individuals, companies, and trusts and foundations.
• Maintain the fundraising team’s prospect pipeline process within The Raiser’s Edge database.

Strategy and Planning

• Work with the Head of Fundraising and other team members to develop a prospect research strategy and manage its implementation within the fundraising team.

Compliance and due diligence

• Lead on data protection compliance for Fundraising working with the Fundraising Assistant and wider team as appropriate.
• Draft due diligence on prospective supporters where required in line with Chance to Shine’s gift acceptance policy.

2) Key relationships

The job holder will liaise with:

· Fundraising team

· Impact & Evaluation, Operations, PR & Communications and Finance & Resources teams.

· Trustees and senior volunteers.

3) Skills, knowledge & personal competencies

• Excellent written communication skills and the ability to present complex information for a range of audiences in a variety of formats.
• Ability to work to the highest standards, to be analytical, methodical and thorough with meticulous attention to detail.
• Excellent knowledge of the principles of fundraising to include identification, research, solicitation and stewardship.
• Experience of using and championing the intelligent use of Raiser’s Edge or a similar CRM system for data capture and reporting.
• Strong organisational skills and ability to work proactively, managing your own workload and ensuring deadlines and priorities are well handled.
• A desire and aptitude to develop a career in prospect research.

· Good IT skills with experience of using MS Office, Word, Excel.

· Good team player.

· Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun. 

Key Responsibilities

Prospect research

• Deliver high quality prospect research briefings on individuals, trusts, and corporates for the fundraising team, members of the charity’s senior leadership as well as senior volunteers and board members.
• Ensure research output is timely, insightful, accurate and well presented; in compliance with relevant data protection laws and the charity’s supporter journey.
• Lead on network mapping for current donors and key prospects including links to Chance to Shine Trustees and Development Board members.
• Create prospect and supporter bios ahead of fundraising meetings and cultivation events.

Prospect management

• Support the fundraising team with the management and analysis of prospect information through The Raiser’s Edge database.
• Ensure database systems are maintained accurately by analysing and updating information on individuals, companies, and trusts and foundations.
• Maintain the fundraising team’s prospect pipeline process within The Raiser’s Edge database.

Strategy and Planning

• Work with the Head of Fundraising and other team members to develop a prospect research strategy and manage its implementation within the fundraising team.

Compliance and due diligence

• Lead on data protection compliance for Fundraising working with the Fundraising Assistant and wider team as appropriate.
• Draft due diligence on prospective supporters where required in line with Chance to Shine’s gift acceptance policy.

Key relationships

The job holder will liaise with:

· Fundraising team

· Impact & Evaluation, Operations, Communications & Digital and Finance & Resources teams.

· Trustees and senior volunteers.

Skills, knowledge & personal competencies

• Excellent written communication skills and the ability to present complex information for a range of audiences in a variety of formats.
• Ability to work to the highest standards, to be analytical, methodical and thorough with meticulous attention to detail.
• Excellent knowledge of the principles of fundraising to include identification, research, solicitation and stewardship.