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National Helpline Volunteer Role
Join our team of dedicated helpline volunteers and help change the lives of bereaved people.
Volunteers have always been, and remain at the very heart of Cruse, supporting thousands of bereaved people every year and playing an incredible role enriching so many aspects of our organisation. The National Helpline is a key service within Cruse, enabling us to support bereaved people with compassion and empathy.
As a Helpline Bereavement Volunteer, you will join a thriving volunteer community to provide emotional support, information, internal and external signposting over the phone to bereaved people. You provide this through a person-centred, empathetic and non-judgemental approach to supporting all our callers, in accordance with Cruse Bereavement Supports policies and procedures. This role is home-based only, so you must have a quiet and private space to work in, access to a computer (Tablets or iPad’s will not be suitable) and a stable Wi-Fi connection.
You must be open to communicating with a diverse range of clients over the phone and understand that some of the content of the calls may be distressing to hear. Although it may be difficult at times, the reward of being able to support someone is one of our volunteers’ main motivations for doing this role.
Want to find out more?
We will be holding an open day on the 26th August where you can join our Zoom session to find out more about the role, the training involved, meet with other volunteers and hear from members of the helpline team.
Please note that should you wish to become a Helpline Volunteer after attending the open day, you will need to apply directly through our website and you will find the upcoming course dates on the website - Volunteer for the helpline | Cruse Bereavement Support
Please click here to sign up to the Open day, or copy and paste the link in your web browser
https://buytickets.at/crusenationalservices/2315607 -
Select tickets – Cruse Helpline Volunteer - Open Day – Zoom -
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mulberry Cancer Support, is looking for new volunteers with flexible availability to help us set up and run our stall at a variety of fun community fundraising & enagement events, mainly in West London - Hounslow, Richmond & Ealing areas - and occasionally at our Centre in Isleworth. Come and sell rafle tickets, inspire donations, hold a collection bucket, give out leaflets and engage with the public at our own events and at fetes, fairs and stadium days.
Volunteers must be age 18+. Most events take place March - July and October - December.
To improve the lives of anyone affected by cancer by enhancing emotional, phycological and physical wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Bucks ‘Age Better Bucks’ volunteers will support local older people to achieve personal goals – by helping them navigate and take advantage of a Support Plan devised by as community worker, that is designed to help them meet the challenges of older age.
This could be by phoning them to provide encouragement, explanation and support, and to check on progress, and also to help them with attendance at appointments and going to new groups or activities.
What do Age Better Bucks Volunteers do?
The role is to support and help the client to access the referrals and support put in place for them – and not to support them with care or specific needs yourself. Referrals might be to local care services, to local groups or clubs, or to an occupational therapist for home adaptations, other voluntary organisations and support groups etc.
Our Age Better Bucks Service
Age Better Bucks supports over 65s who could benefit from extra support to manage their well being and remain independent. It is for older people experiencing challenges or need extra support to stay independent and well – for example increasing loneliness/isolation; bereavement; health/mobility decline; mood change.
Our team of support workers will assess their needs and circumstances specific to them, and develop an action plan with them to ensure more support and help can be arranged. We check in with the client after 6 weeks to see how they are getting on, and after 6 months to see how they are and check if anything has changed, got worse or improved.
The service is designed to give people the tools, contacts and support to make positive changes and especially to tackle the impact of loneliness and isolation.
An action plan, or support plan, will be devised with all clients, identifying their main goals based on their individual needs and challenges, and referring them, with their consent only, to other services and support we agree can help. At this stage we’ll assess if a volunteer like you can help then take full advantage of this support.
What you will get out of it
What is expected of me?
We tell you about each client and ask if you’d like to take it up. You would then arrange and complete the call or visit when convenient. The work you do is conducted in line with guidance we provide and you must comply with necessary procedures including Data Protection/Confidentiality and Personal Safety.
After the visit/contact you will complete and submit a contact form. Volunteers complete relevant training, provide references and complete a DBS check.
Key skills and requirements
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To telephone befriendees at their home for approximately 10 to 30 minutes, you will arrange the specific times of your future calls directly with them. These calls are intended to occur once a week, but individual needs will be matched with your availability.To provide a telephone conversation, a listening ear and chat about interests and hobbies, helping to alleviate loneliness and feelings of isolation. To provide companionship and human interaction at a time when this may be limited. To provide an update after each call to the Telephone Befriending support Team. This is so we can keep a track of the amount of befriending calls each volunteer is undertaking, the type of support being offered during these calls and if there is anything further required.
It is important to note telephone befriending is not counselling or therapy and other services must be sought if this is required.
Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for friendly, community minded volunteers to help make sure people across our area can easily find information about Dorothy House. By placing leaflets, posters and resources in the right places, you’ll help more people learn about the care and support we offer. You can also help by attending events such as local fairs, markets, small gatherings and networking meetings. You’ll be part of the team that brings our message directly to the public.
This role is incredibly valuable — every leaflet placed in the right spot helps someone feel more informed, supported, or connected.
Your friendly presence helps people learn about our work, ask questions, and feel connected to the care we provide. It’s a simple but powerful way to support fundraising and raise awareness across our community.
What you will be doing
The skills you need
What's in it for you
Please note:
This is a community‑based role. You can volunteer close to home or explore a wider area — whatever suits you best.
Volunteers need to be over 18 years old and will be expected to use their own transport and should have access to a car. Mileage or transport costs will be reimbursed.
If you would like to volunteer, then please click apply!
Applications are welcomed from all sections of the community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dedicated and experienced Qualified Counselling Supervisor to provide online supervision for our trainee counsellors. Our service provides free and low cost counselling to those on low income and those who are marginalised.
Responsibilities:
Person Specification:
Essential Criteria:
What difference will you make?
Ongoing Professional Development:
Applicants will be required to provide a reference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Guardian Light Foundation
Location: Remote
Commitment: Flexible – approx. 20 hours per month
Role Type: Volunteer
Reports to: Board of directors
�� About Guardian Light Foundation
Guardian Light Foundation exists to protect, support, and empower children, teenagers, and single-parent families facing homelessness, abuse, and extreme hardship.
Many of the individuals we serve are navigating complex legal situations while already dealing with trauma, fear, and instability. Access to safe, ethical, and compassionate legal advice can be life-changing — and that’s where you come in.
⚖️ About the Role
We are seeking a Volunteer Solicitor with experience in family law, safeguarding, or domestic abuse-related legal matters to provide initial legal guidance, signposting, and referrals to vulnerable individuals supported by Guardian Light Foundation.
This role is advisory and supportive, not high-volume casework. Your expertise will help people understand their rights, options, and next steps at critical moments in their lives.
�� Focus Areas
�� Children’s Arrangements
Custody and contact arrangements
Child safeguarding concerns
Schooling and parental responsibility guidance
Early advice on family court processes
��️ Domestic Violence Injunctions
Non-molestation orders
Occupation orders
Restraining orders
Emergency protection guidance and referrals
���� Single-Parent Legal Support
Family court guidance
Child maintenance advice
Housing rights and homelessness-related legal signposting
Referrals to specialist legal services where appropriate
�� What You’ll Be Doing
Providing initial legal advice and guidance (not ongoing representation)
Supporting safeguarding decisions where legal insight is required
Advising on urgent legal options in high-risk situations
Signposting individuals to appropriate external legal services
Working closely with GLF’s safeguarding and support teams
Maintaining clear professional boundaries and ethical practice
��️ Safeguarding & Compliance
Because this role supports vulnerable individuals:
An Enhanced Volunteer DBS Check is required
DBS checks are conducted via our trusted partner Serve (Rushden)
All work must align with GLF’s safeguarding policies
Confidentiality and GDPR compliance are essential
�� Skills & Experience Required
Essential:
Qualified UK Solicitor (or equivalent legal professional)
Experience in family law, domestic abuse, or child safeguarding
Strong understanding of trauma-informed practice
Ability to explain legal concepts clearly and compassionately
Commitment to ethical and client-centred practice
Solicitor must hold - Their own Professional Indemnity Insurance and/or Public Liability Insurance cover
Desirable:
Experience working with charities or vulnerable populations
Knowledge of housing or homelessness law
Familiarity with referral pathways and support services
�� Who We’re Looking For
You are someone who:
Has a genuine passion for protecting children and families
Believes access to justice should never depend on income
Can balance professionalism with empathy
Understands the emotional impact of legal uncertainty
Wants to use their expertise to create real social impact
⏰ Time Commitment
Approx. 20 hours per month
Flexible scheduling
Fully remote
�� What You’ll Gain
The opportunity to make a direct, meaningful impact
Professional fulfilment through purpose-led legal work
Recognition and appreciation within a growing social enterprise
Networking with professionals across counselling, housing, and social care
Opportunity to join an Advisory Board or Board of Directors as the organisation grows
At Guardian Light Foundation, we restore hope for homeless children, teens and single parents scarred by abuse, harassment and homelessness.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote / Hybrid (UK-based)
Type: Freelance / Contract – Flexible hours
Revenue Share: 70% to Solicitor / 30% to Guardian Light Enterprises LTD
About Guardian Light Enterprises LTD
At Guardian Light Enterprises LTD, we are more than a social enterprise — we are a beacon of hope for children, teenagers, and single-parent families facing homelessness, abuse, and hardship.
Our mission is to empower and protect the most vulnerable, giving them the tools, legal support, and guidance they need to build brighter futures. Every session you deliver as a solicitor doesn’t just provide legal advice — it gives someone dignity, hope, and a chance to reclaim their life.
Role Purpose
We are seeking compassionate and dedicated freelance solicitors to provide expert legal guidance to our beneficiaries. This role is flexible, allowing you to use your legal expertise to make a tangible difference in the lives of children, teenagers, and single-parent families who urgently need your support.
You will:
Offer legal advice on family law, employment rights, housing, or other related areas
Guide clients through complex legal processes with clarity and empathy
Provide practical, actionable advice that empowers clients to take control of their lives
Collaborate with GLF staff and volunteers to ensure clients are supported holistically
Hours & Commitment
Recommended: 6–12 hours per month at the early stage
Sessions can be scheduled flexibly to suit your availability and client needs
Each session revenue split: 70% to you, 30% reinvested into GLF programs
Compensation & Payment
Paid per session based on agreed client engagement
Revenue sharing model ensures fair and transparent payment
Payment schedule: monthly for simplicity, with detailed statements provided
Additional incentives: high-performing solicitors may be offered Board Member or Advisory Board roles
Skills & Experience
Qualified solicitor in the UK, practising in relevant areas (family law, housing, employment, or youth-focused law)
Strong empathy, patience, and communication skills
Comfortable working remotely and in collaboration with a mission-driven team
Passion for social justice, children’s rights, and supporting vulnerable communities
Policies & Safeguarding
DBS check required (Enhanced, £12.50 volunteer rate)
Commitment to safeguarding children and vulnerable adults
Adherence to GLF Confidentiality, Data Protection, and Equality policies
Benefits
Directly impact the lives of vulnerable children, teens, and families
Flexible working hours to suit your schedule
Opportunities for professional growth, networking, and community recognition
Invitation to join our Advisory Board or Board of Directors as the enterprise scales
Being part of a mission that transforms lives — where every hour you give makes a tangible difference
Public recognition on GLF communications, website, and reports
Ideal Candidate Profile
You are someone who:
Believes that legal guidance is a lifeline for those who have nowhere else to turn
Feels fulfilled by using your expertise to create social impact
Is proactive, compassionate, and able to work independently
Wants to be part of a groundbreaking social enterprise at the startup stage
Values ethical work, transparency, and accountability
Solicitor must hold - Their own Professional Indemnity Insurance and/or Public Liability Insurance cover