Assistant Programme Manager Jobs

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.

It couldn’t be a more exciting time to join our team.We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.

As our Helpline Manager, and leader of a dedicated and skilled team, a key part of your role will be to ensure that high quality advice and support is provided, and that service users receive a timely response. When we talk about the helpline, we mean support via telephone, email, Healthunlocked (primarily online peer support) and our buddy service (peer support in advance of surgery).

Position: Helpline Manager

Responsible to: Head of Support Services

Responsible for: Helpline Advisors x 3; Locum Helpline Advisors x 2 

Location: Home based with a requirement to work in the Ashford office on a regular basis (approx. once in every 2 weeks)

Hours: Full time (35 hours a week) with potential for occasional evening or weekend work

Salary: £39,305 (FTE)

Annual leave and benefits

• 25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for new starters and part-time employees.
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay
• Funded support for learning and development

How to apply:

Please click on the Quick Apply button below. You'll be asked to submit a CV and covering letter.

Please note:

Only applications including a covering letter, which clearly details how you meet the requirements of the person specification, will be considered.

Closing date: 9am on Monday 24 February 2025.

Interviews: Tuesday 4th and Wednesday 5th March at our Head office in Ashford, Kent and interested candidates are urged to keep these times free.

What you’ll be working on:

• Ensuring helpline services are meeting the needs of people with glaucoma
• Ensuring high standards of service across the different helpline channels
• Supporting and developing the helpline team
• Leading the continuous improvement and development of the helpline
• Communicating and promoting the helpline

This job is for you if you have.…

• experience of developing and delivering services to a vulnerable client group
• experience of defining service specifications
• experience of demonstrating impact and quality in your work
• the ability to lead, manage and evaluate specific projects and able to prioritise workload to deliver projects on time and budget
• experience of line management and leading teams
• excellent communication skills (verbal and written) including the ability to translate complex scientific and medical information into accessible language and the ability to build excellent working relationships at all levels.
• an understanding of issues related to diversity and equality of opportunity and a genuine commitment to widening access to information

And finally.....

We will be in touch with shortlisted applicants by Thursday 27th February. Candidates with a disability who may need longer to prepare for an interview, or who have special requirements to be taken into account, are invited to contact us to discuss any necessary adjustments to the recruitment timetable.

The Motor Neurone Disease (MND) Association is seeking an Executive Assistant to join our Chief Executive's Office team at based in Northampton on a permanent full-time contract. This is an exciting role supporting the Executive Leadership team.

As an Executive Assistant at the MND Association, you will play a key role in driving the efficiency and impact of our leadership team. Supporting our directors you will be working closely with both internal and external stakeholders and colleagues, ensuring high-level administrative, operational, and logistical support, enabling them to focus on delivering the Association's mission and objectives.

This is a rewarding yet satisfying role which requires exceptional organisation, communication, and problem-solving skills, along with the ability to anticipate needs, manage multiple priorities, and work proactively in a shifting environment. You will be working autonomously to represent the Directors with internal and external stakeholders, ensuring you are proactive and in tune with their leadership.

Our Executive leadership is newly formed, and we are looking for energetic and driven support to help the charity reach it's full potential for the MND community.

Key Responsibilities:

• Managing Directors diaries, prioritising meetings, maintain action logs, track key deadlines, and support effective work planning. making effective decisions without director's input.
• Manage and respond to correspondence on behalf of the Directors, ensuring timely and appropriate communication
• Coordinate and provide full administrative support for Board, Trustees and Committee meetings, including agenda preparation, taking minutes/action points as agreed, monitoring and following up on agreed actions prior to the next scheduled meeting.
• To lead on the collation, analysis, drafting and formatting of regular reports, dashboards and management information related to directorate and strategic performance.
• Ensuring that Heads of Department and other contributors are aware of, and meet, all deadlines
• Manage supplier contracts, ensuring cost-effective procurement of services, processing of invoices.
• Working in unison with other Executive Assistants ensuring support across the team of Directors at times of holiday and any other absence.
• Ensuring that Directors are prepared and best able to represent the Association when attending external meetings and other events, managing all travel and other logistical arrangements.

About You:

• Proven experience in high-level administration, at Director and/or Board level.
• Significant experience supporting a senior executive as an Executive Assistant.
• Highly organised with strong self-management skills and the ability to work on own initiative to prioritise own workload to meet deadlines
• Exceptional organisational skills and the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills, with the confidence to engage senior stakeholders and the ability to produce high-quality work under tight deadlines.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to adapt positively to change, highly resourceful, self-motivated, with strong emotional intelligence and a positive and proactive approach to work.
• Proven experience of working in a confidential environment and with confidential and sensitive information.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Significant experience of working proactively at Director and/or Board level, with experience of proposing solutions on behalf of directors or senior managers making decisions on behalf of the director and thinking through decisions to conclusion.
• Demonstrate experience of team working and understanding business principles and interdependencies.
• Excellent level of accuracy and attention to detail and the ability to work to very tight timeframes.

About Us: 

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society. 

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

 What We Offer: 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays. 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies. 
• 24/7 GP access via phone and video. 
• Life assurance and confidential counselling helplines. 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave). 
• Access to Benefit Hub for discounts on everyday shopping. 
• Enhanced pension scheme. 
• Opportunities for training and personal development. 
• Hybrid working. 

Important Information: 

• We may close applications early if we receive a high volume, so early submissions are encouraged. 
• If you require sponsorship for this role, please clearly indicate this in your application. 
• Depending on the role, a DBS check may be required. 
• If you need reasonable adjustments during the application or interview process, please contact us for support. We are happy to consider alternative application formats for those who find the online form challenging. 

About FareShare South West 

FareShare South West joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the south west. Our supportive volunteering and employability programmes offer local people the opportunity to thrive.

By joining us, you’ll be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet.

FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. 

Purpose of role: 

FareShare South West’s (FSSW) fundraising need and strategy has developed and diversified rapidly in line with major growth since 2017. As a charity we bring in annually over £700k in fundraised income from trusts and foundations, corporate donations, individual donors, major donors, community, and events. In the next year this is set to grow as we plan exciting new services across Bristol, Devon, and Cornwall. 

The Fundraising Assistant (FA) is a new entry-level fundraising role that will be vital in supporting our growing team with donor, corporate and events administration and looking after our community fundraising income stream. This role will enable lots of learning experiences in donor support processes and systems, compelling copywriting, data management and supporter stewardship. 

The FA will be responsible for the development and day-to-day administration of our community fundraising income stream for individuals and corporate community groups, from bake sales to sponsored skydives. They will represent FSSW at events and steward community groups that are fundraising for FSSW, acting as an ambassador in promoting our work across the whole south west. 

This role will primarily be based in our central Bristol office with the option for some hybrid working and occasional travel to our Plymouth and Bristol warehouses and events locations. The successful candidate will be expected to be able to work on very occasional weekend or evening events, accruing time off in lieu. 

Duties & Responsibilities: 

Community and Events 

• Engage community groups e.g. Women’s Guild, local faith groups, FSSW volunteers and school/university group who wish to raise funds for FSSW, acting as the primary contact

• Provide outstanding stewardship of both individual and group fundraisers, where necessary support with JustGiving and other fundraising pages and providing tips on promoting their fundraiser. 

• Develop a calendar of sporting events and other fundraising opportunities to engage new and existing supporters. Work with the FSSW communications team to promote opportunities. 

• Work closely with Supporter Care Officer (SCO) in instances where individual donors engage with fundraising events, as part of the wider strategy of donor engagement.

• Work with the Communications Officer (CO) to promote develop digital/print collateral and delivery of targeted materials and narratives to ensure strategic/resource-efficient approach to recruitment of community fundraisers. 

• Provide opportunities to create a fundraising culture amongst wider staff team. 

• Work closely with the HOF and SCO to ensure onward stewardship of fundraisers as potential long-term supporters.

Corporate Fundraising 

• Support corporate fundraisers raising money through community and events activities, contributing to the success of our corporate income stream.

• Support the HOF and volunteer team in the strategic development of the Corporate Volunteering Programme. 

Database Management 

• Management of the fundraising Customer Relationship Management (CRM) database, Donorfy. Ensure that information held on the fundraising database is accurate with regular general data cleaning tasks, and responsibility for overall upkeep. (Full training will be given). 

• Keeping all records, permissions, and data preferences up to date. Ensuring that CRM is GDPR compliant. 

• Work with the SCO and HOF on monthly processes such as reconciliation of payments and analysing data to support our campaigns.

• Develop a good understanding of the capabilities of the CRM to be able to pull detailed reports and support wider fundraising and comms team with analysing data. 

• Hold primary responsibility for updating the fundraising database with information on individuals, groups and corporates taking part in community/events fundraising, as well as corporate volunteering data. 

Supporting the Fundraising Team 

• Provide excellent supporter service to enquiries from members of the public, via phone, mail and in person, and encourage their support.  

• Be a first point of contact for individuals and community groups wishing to support FareShare South West financially. Work with the SCO and wider team to appropriately triage all enquiries. 

• Support the wider fundraising team to deliver fundraising campaigns, events, and appeals. This includes liaising with other stakeholders to source pro bono support e.g., professional services or raffle prizes.

• Work with the wider FSSW team on cross-departmental campaigns and events such as warehouse open days.

• Act as an ambassador for the charity, supporting the SCO and HOF to diversify our supporter base e.g., creating opportunities for volunteers to engage with fundraising. 

• Represent FSSW at events, such as speaking at local faith/community groups. 

• Assist on monitoring progress, impact, and success against KPIs 

• Develop an in-depth knowledge of FareShare South West’s impact and operations. 

• Undertake any other reasonable duties to support the operations of the charity. 

Person Specification  

Essential knowledge, skills & experience – evidence required: 

• Excellent written and verbal communication.

• Excellent people skills and proven ability to form good working relations, both internally and externally.

• Strong organisational skills and the ability to manage time, prioritise and plan effectively. 

• IT literate with a working knowledge of Microsoft Office applications. 

• A clear commitment to the ethos of FareShare South West, and to the agreed plans of the organisation, and able to positively contribute towards its achievement. 

• A willingness to do some travelling within the south west. 

• Confidence in answering the phone and responding to incoming enquiries. 

Desirable knowledge, skills & experience: 

• Work experience in communications, marketing, fundraising, or relationship-building. 

• Experience working with a database. 

• Understanding of fundraising principles, relationship marketing and supporter care. 

• Experience in public speaking or acting as an ambassador for a cause. 

• Presentation skills. 

Why work for FareShare South West 

• Real Living Wage employer 

• Benchmarked pay scales 

• Employee Assistance Programme including free legal advice, HR support and counselling 

• Access to a free professional external coach 

• Annual budget for personal development training 

• Staff wellbeing group and trained Mental Health First Aiders 

• Inclusive, welcoming culture 

• Rewarding roles with genuine positive impact on the environment and local people through food, volunteering, and employability skills 

We actively encourage applications from people of all lived experiences, including but not limited to people from the global majority, LGBTQIA+ people, disabled people, a working-class background, not from a University-attending family. We value the positive impact that wide representation has on FareShare South West.

We want to work with you to make sure that the recruitment process is accessible for you. Please contact us to let us know how we can support your access needs. 

Introduction to the role

We are seeking a highly organised, professional and proactive Executive Assistant to support the Co-Directors and senior management team on a part-time basis. This is a key role in the team and is vital in ensuring the smooth operation of the organisation and our activities. 

This is an in-office role, working from our beautiful building in Liverpool Street.

Salary and working hours: Part-time 2.5 - 3 days per week, £30,000 pro rata.

Location: On site, St Ethelburga's Centre, City of London 

Please note: Unfortunately we cannot sponsor visas for this role

Responsibilities:

1. Administrative Support:

• Manage calendars, schedule meetings, and coordinate travel arrangements for the Co-Directors.

• Prepare and edit correspondence, communications, presentations, and other documents.

2. Meeting Coordination:

• Organise and coordinate internal and external meetings, including preparing agendas, taking minutes, and following up on action items.

• Arrange logistics for board meetings, staff meetings, and other key events

3. HR and Governance Support:

• Support HR functions including recruitment, onboarding, and maintaining employee records.

• Assist with employee communications, benefits administration, and other HR-related tasks.

• Assist in the development, review, and implementation of policies and procedures.

4. Research and Reporting:

• Conduct research on various topics relevant to the Centre's mission and activities.

• Prepare reports, summaries, and briefing materials for the Co-Directors and senior management team.

5. Funding Applications:

Assist in the research, preparation and submission of funding applications and grant proposals.

• Support fundraising campaigns and events, including coordinating logistics, preparing materials, and liaising with donors and sponsors.

6. Project Management:

Assist in the planning and execution of special projects and initiatives as directed by the Co-Directors.

• Track progress on various projects, ensuring deadlines are met and milestones achieved.

Is This You?

• Proven experience as an executive assistant or in a similar administrative role.

• Exceptional organisational and time-management skills. Able to work fast and to deadlines.

• Service-oriented, cheerful and optimistic, with a positive attitude and problem solving skills.

• Strong written and verbal communication abilities and attention to detail.

• Proficiency in Microsoft Office Suite and other relevant software.

• Ability to handle confidential information with discretion.

• Excellent interpersonal skills and the ability to work effectively with a diverse team. 

• Interest in the mission of St Ethelburga's Centre.

About Us:

"Bridging divides, loving Earth"

St Ethelburga's work sits at the intersection of climate and peace. We believe there can be no peace on Earth unless we also realise peace with Earth.

St Ethelburga's is a 'maker of peacemakers.' We offer events, training, leadership programmes and multimedia content which equip and inspire people to become peacemakers in their own contexts. Our project areas include community reconciliation, refugee inclusion, radical resilience, viewpoint diversity, and spiritual ecology.

Working as part of the Finance Team you will contribute to the delivery of an efficient finance department ensuring accurate and timely financial transaction processing including purchase invoice processing, checking and approving expense claims, weekly BACS payment runs and cash book postings all in line with Kew’s financial policies and procedures. 

To be successful you will need to be a methodical and proactive employee; working closely with the Finance team, Kew staff and external suppliers as part of the transaction processing team, demonstrating excellent customer service together with strong communication skills both orally and in writing.

Our ideal candidate will have experience in accounts payable and be able to demonstrate a clear understanding of what is required backed up by experience in the role.

Experience with Agresso would be desirable.

This role is based at Kew with the option of regular home working, subject to operational requirements. 

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi!

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

OPERATIONS MANAGER  

(FT Post.  37 hrs / week)

The Malvern Hills is a much loved and nationally important landscape. Over 1,000,000 visits are made each year and the view from the top of the Hills has been voted one of the best in Britain. Much of the land cared for by the Trust lies within a National Landscape, as well as containing Sites of Special Scientific Interest and a number of Scheduled Monuments.

This exciting post oversees the delivery of the Malvern Hills Trust’s practical access and conservation work across the nationally important Malvern Hills and Commons.

This senior role involves the day to day direction of our estate team, undertaking a wide range of land management tasks across 1200 hectares including upkeep of paths and access infrastructure, tree and woodland works, grassland management, the maintenance of machinery and supervision of contractors.

Full Details for Job Description and Person Specification are attached below.

Donations Sorting Assistant

Dual site – Donation Centre in Harrogate and Warehouse in Knaresborough, North Yorkshire – in line with the needs of the charity and rota

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Donations Sorting Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

Reporting to the Warehouse Operations Manager (Donations), our Donations Sorting Assistant will be responsible for quickly, efficiently and accurately sorting donations of clothing, bric-a-brac, electrical and all other donated items, for re-sale in our network of charity shops and via our eCommerce outlets. This role will operate in accordance with all health and safety regulations.

You will be expected to receive stock donations from our donors in a friendly, positive and welcoming way. We do not turn donations away as we have a significant growth plan for our retail network, so it is essential that the Donations Sorting Assistant is able to remain positive and welcoming to all supporters and demonstrate our gratitude for receiving donations. Great customer service is also essential to maximise income through Gift Aid sign-ups and every donor should be encouraged to sign up to Gift Aid, if it is applicable for them.

Specifically, you will:

• Quickly and efficiently sort a wide variety of donated stock.
• Ensure that donated stock is stored appropriately and safely, in accordance with all health and safety regulations and charity policies
• Identify if any specific donated stock suits the profile/demographics of specific shops in the retail network and ensure that those items are ringfenced and delivered in a timely manner to maximise income for the charity.
• Communicate with Retail teams regarding stock offers and ensure that any requests for specific items are actioned in a timely manner.
• Create an engaging and supportive environment for our volunteers and ensure that the Donation Centre and warehouse are both great places to work.
• Help create a welcoming professional atmosphere and deliver high standards of customer service for all donors, customers and supporters.
• Coach any corporate volunteers in the standards that we expect in sorting and represent the charity positively.
• Contribute to the motivation of the Donation Centre and warehouse team by being a team player and supporting your peers with any problem solving.
• Ensure that the donated goods are processed in a timely manner to maximise income for the charity.
• Work in a way that minimises the risk of damage and stock loss.
• Contribute to a culture where income generation is a passion for the team, ensuring that every donor is asked to add Gift Aid and that you are clear on the benefits of this.
• Be trained as a First Aider and Fire Marshal.  

 

About You

To be considered for this role, you will need:

• To ideally be educated to GCSE level or equivalent.
• To have experience of working in a charity retailer or sorting high volume donated stock would be an advantage.
• To have basic understanding of Microsoft Office programs including Outlook, Word, and Excel
• To be highly organised with good time management skills.
• To be resilient and able to react to quickly changing dynamics and flexibility.
• To have the ability to prioritise workload and meet deadlines.
• To be able to use own initiative and work with little direction, as management will not always be at the same site. 
• To be able to travel independently across dual site.
• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
• A check on your employment history by seeking two references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• An enhanced DBS check

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 26 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.

We’re expanding our team and are looking for a Care Assistant to join us at Maurice House. This role offers 36 hours per week, with shifts between 07:45 and 19:45, Monday to Sunday.

As a Care Assistant, you will play a vital role in delivering compassionate care to our residents, many of whom have served in the Armed Forces. Your responsibilities will include assisting with personal care, supporting residents with their daily routines, and ensuring their comfort and dignity at all times. You will help with mobility, nutrition, and medication as required, and will work closely with colleagues to provide a safe, welcoming environment. Maintaining accurate care records and communicating effectively with residents, families, and healthcare professionals will also be an essential part of your role.

We are looking for individuals who are passionate about delivering excellent care, putting people at the heart of everything they do. While an NVQ Level 2 qualification is desirable, we are happy to support you in achieving this if you are committed to progressing your career. A generous pension scheme and access to our Employee Assistance Programme are just some of the additional benefits you’ll enjoy as part of our team.

About our care home
The Royal British Legion operates six care homes across the UK, dedicated to providing exceptional residential, nursing, and dementia care to veterans and their families. At Maurice House, fostering a supportive community is paramount. With a specialized dementia lodge, 12 acres of beautiful grounds, and a diverse range of engaging activities, we offer a warm and welcoming environment for our residents. The home features 77 en-suite bedrooms and comfortable lounges, while our expert care team provides specialized support, including dedicated care within our dementia lodge for up to 30 residents. With its blend of comfort, community, and exceptional standards, Maurice House provides a welcoming home where those who served feel truly valued.

What we offer:

- 22 days of paid annual leave plus bank holidays (pro rata)
- Generous pension with employer contributions up to 14% (salary sacrifice options available)
- Life assurance of 3 times your salary
- Enhanced sick pay
- Paid carers and dependents leave
- DBS checks covered by us
- Free parking
- Access to internal and external learning and development opportunities
- Rewards hub with exclusive discounts

Apply now to become part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Assistant Director - Communications and Voice

Are you a purpose-driven, senior communicator with leadership experience and a proven track record in policy/external affairs and high-profile media relations?

Can you expertly link strategic communications to business needs and integrate comms with marketing, digital, brand and design?

We have an exciting opportunity for an Assistant Director to lead a newly-integrated Communications and Voice department.

It’s a new role, establishing and leading a talented, multi-disciplinary team in a fast-paced environment.

We’re looking for someone who can build strong relationships, influence decision-makers, and turn strategy into compelling messaging and other content. So, if that’s you – and you’re based within two hours of central London – we’d love to hear from you.

Position:  5963 Assistant Director - Communications & Voice

Location: Home based within 2hrs travel of central London

Hours: Full time 37.5, Monday - Friday 9-5

Contract: Permanent

Salary: £66,961.19 per annum

Closing Date: 23rd February. We reserve the right to close this vacancy early, if enough suitable applications are received. 

Interviews: Thursday 13 and Friday 14 March

The Role

This role can be homebased or hybrid, dependent on proximity to an office. You will need to be based within two hours travel time of central London in order to regularly engage with Parliamentary and other key stakeholders face to face.

As Assistant Director - Communications and Voice, you will be:

• Establishing a newly-integrated team, bringing together colleagues from across the communications and marketing mix

• Leading the team to ensure the charity is a recognised, trusted and nationally prominent voice for victims, and influences required policy reform nationally and locally.

About You

You will need:

• Experience in a senior communications or external affairs role including team leadership, building relationships with Parliamentarians and civil servants, and securing high-profile media coverage

• A proven ability to plan and deliver strategic communications that align with business strategy and result in compelling campaigns and content

• Excellent judgment; a strong track record in reputation and brand management and the ability to integrate external and internal communications with marketing, digital and design

• To be a highly motivated, inspiring leader of people, and a skilled communicator with first-rate writing, editing, and presentation skills.

Please see the attached Job Description and Person Specification for further details once you apply. 

In Return…

Benefits include:

• Flexible and hybrid working options

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

• £2,800 London weighting (if applicable)

• An extra day off for your birthday

• Pension with 5% employer contribution

• Enhanced sick pay allowances, maternity and paternity payments

• High Street, retail, holiday, entertainment and leisure discounts

• Access to our financial wellbeing hub and salary deducted finance

• Employee assistance programme and wellbeing support

• Ongoing training and support with opportunities for career development and progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. 

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Communications, External Affairs, Marketing, Marketing and Communications, Assistant Director of Communications, Assistant Director of External Affairs, Assistant Director of Marketing, Assistant Director of Marketing and Communications, Communications Manager, External Affairs Manager, Marketing Manager, Marketing and Communications Manager. 

Please note this role is being advertised by NFP People on behalf of our client.           

Assistant Director of People & Culture

We’re seeking an enthusiastic strategic thinker with exceptional leadership skills and the ability to manage and develop diverse teams. You will be confident in imagining the impossible and then actively working to make it happen.

This is an excellent opportunity for someone with a proven track record in People and change management, who isn’t afraid of new ideas. It’s also a chance for someone with strong people skills to collaborate to drive people-focused initiatives and create programs that enhance employee engagement, satisfaction, and organisational effectiveness, helping the organisation carry out its purpose – to enable voluntary organisation in Wales to make a bigger difference together.

Welsh Language Category: Essential – competency level intermediate.

Hours: Full time, 35 hours per week, flexibly

Salary: £52,866 rising to £59,501 per annum. The starting salary will be £52,866 with progress through the salary range linked to successful completion of probation period and our performance review process.  The post will attract a contribution of 9% of annual salary to the approved pension scheme.

Location: Flexible - there are office hubs in Aberystwyth, Cardiff and Rhyl that staff can utilise.

About the role

The Assistant Director of People and Culture is responsible for shaping the overall people strategy and helping to develop the organisational culture to align with the overall mission, vision, and values. This role is critical to ensuring that the organisation attracts, retains, develops, and engages talent while fostering a positive and inclusive workplace culture.

Being a bilingual organisation is an important part of who the organisation and aspires to be. They want to create a culture where the Welsh language is treated equally and is embedded in the ways of working across the organisation. This role has a strategic role to play in increasing the use of the Welsh language in line with Cymraeg 2050 and building relationships with key stakeholders e.g. Welsh Language Commissioner, Welsh Government and members.

Why work here:

Benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.  

You will be working for an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. They are proud to be a Disability Confident employer.

The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.

Closing date: 25 February 2025 – 10am

Interview date: TBC

Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English. #INDNFP

Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

The Supporter Services & Standards Assistant will be a key team member of the Supporter Experience, Data and Insight Team in London.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Competitive Benefits Package

- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Closing date: 14th February
Interview date: W/C 24th February

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage 

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

About The Role

We are thrilled to offer an exciting opportunity for an Administration Assistant role at Halsey House in Cromer, Norfolk.

We are looking for a dedicated and professional Administration Assistant to join our Care Services team within the Operations Directorate. In this role, you will provide essential administrative support to our care homes, community facilities, and Admiral Nurse Service, ensuring that services meet the highest standards of care in line with Health and Social Care regulations. You will be responsible for managing reception queries, greeting visitors, handling phone calls, and supporting the Home Manager and Heads of Department with clerical tasks such as minute-taking, preparing agendas, and ordering stationery. Additionally, you will oversee the administration of residents' monies and property, maintain accurate records, and ensure the efficient circulation of incoming post.

Your role will require you to interact with residents, visitors, and colleagues, ensuring that everyone receives excellent customer service. You will also participate in the Royal British Legion’s quality assurance programme and attend regular supervision and appraisal meetings. The ideal candidate will have demonstrable administrative experience, strong customer service skills, and the ability to work effectively both independently and as part of a team. While experience in a care home setting is beneficial, it is not essential. A commitment to understanding dementia awareness and a flexible approach to the needs of the role are key to success in this rewarding position.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What we offer:

- 22 days of paid annual leave plus bank holidays (pro rata)
- Generous pension with employer contributions up to 14% (salary sacrifice options available)
- Life assurance of 3 times your salary
- Enhanced sick pay
- Paid carers and dependents leave
- DBS checks covered by us
- Free parking
- Access to internal and external learning and development opportunities
- Rewards hub with exclusive discounts

Halsey House:
We are situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. We have 87 beds, and provide nursing, residential and personal care, as well as specialist dementia care. We also provide day care, five days per week, within our dedicated day care unit. Our highly trained and skilled staff team put our residents at the core of everything we do. We aim to make a positive difference to your life, in a friendly, caring and warm environment.

We welcome applicants for both a full-time and part-time position, with details to be discussed during the interview stage.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We’re expanding our team and are looking for a Care Assistant (Night Shift) to join us at Maurice House. This role offers 36 hours per week, with shifts between 19:45 and 07:45, Monday to Sunday.

As a Care Assistant, you will play a vital role in delivering compassionate care to our residents, many of whom have served in the Armed Forces. Your responsibilities will include assisting with personal care, supporting residents with their daily routines, and ensuring their comfort and dignity at all times. You will help with mobility, nutrition, and medication as required, and will work closely with colleagues to provide a safe, welcoming environment. Maintaining accurate care records and communicating effectively with residents, families, and healthcare professionals will also be an essential part of your role.

We are looking for individuals who are passionate about delivering excellent care, putting people at the heart of everything they do. While an NVQ Level 2 qualification is desirable, we are happy to support you in achieving this if you are committed to progressing your career. A generous pension scheme and access to our Employee Assistance Programme are just some of the additional benefits you’ll enjoy as part of our team.

About our care home
The Royal British Legion operates six care homes across the UK, dedicated to providing exceptional residential, nursing, and dementia care to veterans and their families. At Maurice House, fostering a supportive community is paramount. With a specialized dementia lodge, 12 acres of beautiful grounds, and a diverse range of engaging activities, we offer a warm and welcoming environment for our residents. The home features 77 en-suite bedrooms and comfortable lounges, while our expert care team provides specialized support, including dedicated care within our dementia lodge for up to 30 residents. With its blend of comfort, community, and exceptional standards, Maurice House provides a welcoming home where those who served feel truly valued.

What we offer:

- 22 days of paid annual leave plus bank holidays (pro rata)
- Generous pension with employer contributions up to 14% (salary sacrifice options available)
- Life assurance of 3 times your salary
- Enhanced sick pay
- Paid carers and dependents leave
- DBS checks covered by us
- Free parking
- Access to internal and external learning and development opportunities
- Rewards hub with exclusive discounts

Apply now to become part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Purpose of the Job 

Hammersmith and Fulham, Ealing and Hounslow Mind have secured funding from the National Lottery Community Fund to deliver a new outreach programme, designed to increase awareness and access to mental health support for children, young people (CYP) and families from underserved communities, or who may not be able to travel to use our services. This key new post will focus on engaging parents and carers to increase their understanding of mental health, grow confidence in supporting their children, and to navigate the landscape of available services.

Job Summary

• Launching a parental peer support group offered at our Circle café in Ealing and in the other community-based locations.
• Developing engaging and accessible resources that increase awareness and understanding of CYP and parental mental health issues.
• Upskill HFEH Mind practitioners on engaging with parents from diverse communities who do not currently access our support.
• Work alongside detached community workers to attend community groups and partner agencies.
• Create and manage partnerships with local community groups.
• Training of parental champions, who conduct awareness raising in the community.

Key Responsibilities

• Develop the parental-based provision offered by HFEH Mind, including parental peer support group and champions’ programmes.
• Use trauma informed approaches (e.g., ARC, Tree of Life) to support CYP and their parents and carers.
• Develop partnerships with local community agencies for the purposes of joint working and outreach.
• Help CYP and parents to overcome logistical challenges to accessing support.
• Participate in a mapping exercise of local communities, languages and knowledge of mental health.
• Signpost anyone accessing the provision to appropriate and local on-going support; and build up your knowledge and networks of such support.
• Deliver interventions at our Circle and community settings.
• Meet the KPIs and complete outcome measurements required by our funder and in order to improve and develop our support.
• Work with the Fundraising department to support ideas for new funding.
• Work alongside our young advisors and parental support group to ensure new ideas for engagement are co-produced.
• Understand and implement safeguarding procedures, and be familiar with safeguarding law, and how it applies to our work.
• Document work done on our database, and ensure that service user feedback can be recorded, and can provide evidence of our effectiveness.

You will have:

• At least 2 years of experience of working with CYP and parents, with an understanding of mental health.

• An understanding of the mental health landscape of services for children and young people, and what the barriers to access may be.

• A person-centred approach to work.
• A creative outlook on work, and ability to develop new ideas.

• Working knowledge of child and adult safeguarding.

Hours for this role:

• 10am - 6pm 
• Occasional evenings or weekends 

Please see full list of requirements for the role in JD.

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.