Application Support Officer Jobs in Islington, Greater London

Fundraising Officer

£31,930 per year + 6% pension contribution

35 hours/week

LRMN is looking for a passionate fundraiser to join our team and work closely with our CEO to fulfil our fundraising strategy. Are you starting out in fundraising with a drive to develop and learn more? If you could help us communicate our values, purpose and impact to drive income generation we’d love to hear from you.

LRMN is a thriving organisation and one of the most established refugee and migrants’ organisations providing services in London but focusing on south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived trauma, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients integrate and engage in their community.

You will play a key role in identifying funding opportunities, developing new project ideas with colleagues, developing funding applications and building relationships with our funders and supporters.

LRMN is an equal opportunity employer and committed to safeguarding and fulfilling its duty of care to people working and volunteering in the organisation and to those we come into contact with. The successful candidate will be required to complete a Basic DBS check.

We work in a hybrid model. You would be expected to work two days from our office in Deptford.

For more information, please see our job pack. Please apply via CharityJob.

To work alongside the Donor Development & Legacies Lead (DDLL) to help develop MSF’s donor development strategy to increase the lifetime value (LTV) of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF. The DD&LL is accountable for the delivery of the full DD&L strategy and has personal responsibility for implementing the mid-value and legacies work programs.

The SDM is responsible for delivering MSF’s supporter development program, overseeing all communications to warm donors (under £10k), focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty.

Supervise and motivate the Stewardship Officer to implement and improve MSF’s stewardship program, increasing donor engagement and loyalty from those giving under £10k across multiple channels.

DEPARTMENT: Fundraising

HOURS: Full time, 37. 5 hours per week (Mon – Fri)

LENGTH OF CONTRACT: FTC, 13 months (Maternity cover)

LOCATION: London - Hybrid

SALARY: Salary £45,643.41 per annum

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people.

Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey. 

Responsibilities and Person Specification: 

This role at Independent Age is a brilliant opportunity to work on our grant funding programmes, involving support of grant management, applications, assessments, and funding administration. The postholder will foster positive connections with funded organisations, service partners and individual grant holders, contribute to the review and analysis of grant and partnership reporting and evaluations, and help communicate the impact of grants working with multiple stakeholders. You will support with creating value-adding opportunities for grantees, from organising engaging training to hosting networking events.

A strong understanding of grant making and experience in supporting partnerships, a project, or programme of work, your collaborative approach, outstanding interpersonal skills, and commitment to customer service will be important for this role. You should also have excellent administrative and organisational skills, a keen eye for detail and be experienced in data management. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.

What it’s like to work at Independent Age: 

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. 

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. 

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process: 

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format). 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role. 

Closing Date: 23:59 on Monday 18th November 2024 

Interview Dates:  

• First Interviews will be held online on Thursday 28th November 2024 
• Second Interviews will be held in person on Thursday 5th December 2024 at Independent Age, 19 Avonmore Road, W14 8RR. 

We're looking for someone who’s interested in the possibilities of technology to help us help more adults gain the skills they need for work.  Our mission is to catalyse change in the way adult learning for work, via grant-giving, investment and partnerships.

Working closely with the Head of Innovation and Assessment and our grant and venture teams, you will help ensure that Ufi is informed about and is applying new technologies to deliver Ufi’s grant funding and partnership activities.

With colleagues and external partners, you will help co-ordinate grant calls, administer the VocTech Ignite programme and become a source of internal expertise on the potential of new technologies. You will be working with colleagues across Ufi to support the early stages of the grant and support pipeline, including assessment and the VocTech Ignite programme. This will require engagement with the Ufi pool of expert support and the Ufi assessors, ensuring that the right match of skills can support each grant cohort. In addition, you will be bringing your enthusiasm for technology, particularly the technology that supports learning and skills, to the wider team and helping to strengthen the in-team expertise.

This is a responsible, fast-paced role. Creativity and enthusiasm supported by practical delivery skills are essential.

Don’t worry if you don’t have all the knowledge and skills listed here. We'd love to hear from you if you have some of the following:

• Experience working in a senior administration role
• Confident working in an agile environment and adapting to change
• Excellent organisational and planning skills
• Knowledge of the potential and application of new technologies including AI
• Project management skills
• Strong communication skills
• Enthusiasm for Ufi’s mission

Download the full recruitment pack for the full Job Description.

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

We are looking for someone to join our team as our Senior Legacy & In Memory Stewardship Officer to manage our Legacy and In Memory Retention and Stewardship programme – delivering bespoke and personal, multi-discipline stewardship and excellent supporter care to Legacy enquirers, Legacy pledgers and In Memory Donors, to build lasting relationships with these audiences and maximise income. 

To be successful in this role, you will have proven ability to plan, implement and evaluate direct marketing campaigns with substantial understanding of retention and stewardship journeys, as well as excellent interpersonal skills and a track record of building, maintaining and managing successful individual relationships with a variety of stakeholders.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.   

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th November 2024
Interview date(s): 26th & 28th November 2024 (1st round, video); 3rd December 2024 (2nd round, in person)

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

ReachOut are national education and youth development charity. Working in underresourced communities, we’re a strategic partner to schools, supporting young people to develop key socio-emotional skills and grow in confidence and character.

Our Project Officers are responsible for overseeing the day-to-day logistics of ReachOut mentoring programmes in schools across their location and ensuring the projects impact every young person involved. This includes the line management of our sessional Project Leaders, liaising with contacts in partner schools and working collaboratively with the Project Managers and volunteer team to support ReachOut's growth. 

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

About the role

We are seeking a talented Database Officer to join our dynamic team. This is an exciting opportunity for someone passionate about data to play a key role in supporting the charity's mission through data management and analysis.

As a Database Officer, you will help support the final stages of the implementation of Beacon, and then will be responsible for ensuring the effective management and maintenance of the CRM moving forward. You’ll collaborate across departments, manage data imports, ensure data accuracy, and provide valuable insights to improve our engagement with supporters and donors. Your work will contribute to the growth of the charity by enabling data-driven decision-making.

The Database officer will sit within the CoppaFeel! Operations Team and will work closely with the Data and Compliance Manager and the Director of Operations to support the organisation with the roll out of Beacon.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

You will report into The Data and Compliance Manager and sit within the Operations Team.

The Role

Duties & Responsibilities

Database Management:

• Maintain and update the charity's CRM database Beacon, ensuring data accuracy, completeness, and consistency.
• Manage records, ensuring data is up-to-date and compliant with GDPR regulations.
• Conduct regular data cleaning, deduplication, and quality checks.
• Support integrations between the database and other systems (e.g., email marketing, online donation platforms)

Data Imports and Exports:

• Process and import data from various sources, including fundraising platforms, events, and direct marketing campaigns.
• Extract and segment data for use in fundraising campaigns, communications, and reporting.
• Process and reconcile donations and assist with direct debit and gift aid claims

Reporting and Analysis:

• Generate reports for teams across the charity, including fundraising, marketing, and senior management, using tools such as Excel or CRM reporting functions.
• Provide data analysis and insights to help optimise fundraising and supporter engagement strategies

Data Compliance:

• Ensure all data processing activities are in line with GDPR and other relevant data protection regulations.
• Maintain and manage consent on the CRM ensuring GDPR compliance

Training and Support:

• Provide database training and support to colleagues, helping them to utilise the CRM effectively.
• Assist with the development and documentation of database procedures and best practices

Skills, Experience and Qualifications

Essential

• Proven experience working in a database officer or similar role, ideally within the charity or non-profit sector
• Strong knowledge of CRM systems (e.g., Beacon, Raiser's Edge, Salesforce, Donorfy, or equivalent)
• Proficient in performing data imports, exports, and segmentation
• Strong analytical and problem-solving skills, with a high level of attention to detail
• Familiarity with GDPR and data protection legislation, with practical experience in ensuring compliance
• Ability to communicate complex data insights clearly and effectively to non-technical colleagues
• Strong interpersonal skills and ability to work collaboratively across the organisation
• A proactive, solution-oriented mindset
• Ability to prioritise and manage multiple tasks in a fast-paced environment

Desirable

• Experience working with Beacon
• Experience working with Mailchimp
• Experience in managing donor or supporter data in a charity context
• Experience in managing donor or supporter data in a charity context
• Understanding of charity fundraising processes, including regular giving, direct marketing, and event fundraising
• Experience working with data visualisation tools such as Power BI
• Passion for the charity sector and the role data plays in driving mission impact

Application information

Applications will close on 20th November with the aim to commence interviews on W/C 25th November 2024. CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

A hybrid of office and flexible, working Daily Flexi Time: starting anytime between 8am and 10am. Working from home up to 3 days per week (pro rata).

Training: We have a budget each year for employees training and development plans.

Equality, Diversity & Inclusion Statement

At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

At TreeHouse School, we're looking for a SEND Officer to join our team.

You'll lead the scheduling and coordination of the statutory annual review process and be responsible for planning, organising, minuting and drafting all annual review paperwork. You'll support the effective provision of the school office administration by having regulatory knowledge to meet the needs of TreeHouse School and work closely with the reception team where required to support a variety of stakeholders.

You'll liaise closely with the school based Transdisciplinary Team staff, including class teachers, OT, SaLT, PBS specialists as well as outside agencies. You'll manage and organise pupil appointments, including informing parents/carers. You'll manage diaries/Outlook calendars, make appointments, book meetings and training rooms, whilst also being responsible for meeting minutes and note taking.

We are looking for someone who has:

• Formal administrative/reception qualification or equivalent experience
• Excellent working knowledge of SEND code of practice and Annual review process
• Experience of working within a similar SEND organisation/school/charity environment
• Experience of using own initiative to plan, organise and manage own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD) and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We are recruiting a Programmes Officer to work across projects in our Sector Support programme, working closely with a Senior Programmes Manager.

This is an opportunity for you to use your excellent organisational skills to coordinate programme events, build relationships with funded partners, and maintain good records across our systems. You will support the efficient delivery of our programmes and sector support initiatives for organisations who work on the frontline of social welfare legal advice.

Working in an energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. We are a small organisation making huge strides in our mission to make access to justice available to more people in need.

You will have a passion for social justice and enjoy utilising your strong communication skills to support programmes and initiatives that strengthen the advice sector.

Overview of post

• To organise and develop the London Specialist Advice Forum with the Senior Programme Manager.
• To identify emerging issues that affect forum members and liaise with the forum members, the steering group, and external legal and non-legal organisations to discuss potential solutions.
• To identify and report pilot projects that emerge from needs identified through forum members.
• To identify emerging issues that affect specialist legal advice providers and support relationships with the key external strategic and policy organisations to raise these issues.
• To ensure that the work of funded partners is communicated to a broad audience through generating content for newsletters, our web site and online presence.
• To provide support to the Sector Support and Grants team in the running and development of other sector support schemes such as money saving initiatives, funding programmes, and others.
• To assist with the recruitment and management of volunteers.

Benefits

• 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Contribution to pension scheme
• Continuing personal development opportunities
• Enhanced maternity/adoption and paternity leave pay

Our ideal candidate will be a digital expert. You might have experience from the public, private or third sector or as a freelancer.

You will understand audiences and be a great writer for digital channels. You will be at home with the technical jargon of the digital world but be able to interpret and translate this for colleagues across the charity, cutting through piles of data to spot what is important.

This is a revamped, highly rewarding role, reflecting a renewed emphasis that we place on our paid media, and your work will be transformational working within a friendly and hardworking team committed to keeping children safe from sexual harm.

Safeguarding

We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Equality, diversity and inclusion

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.

As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process we actively remove bias from applications i.e applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.

Purpose of the role

Are you passionate about providing grants to ground-breaking environmental charities around the world? This role offers the chance to develop and manage a portfolio of grants dedicated to this subject area. The broad themes of the programme are: the regulation and reduction of harmful chemicals and pollution; Protecting human health and biodiversity in environmental planning (including though promoting good environmental governance) and regulating harmful impacts of business and development projects. The Environment programme has a budget of approximately £7m in 2024.

Relationships and reporting lines

The Programme Officer will report to the Environment Programme Manager and will work closely with members of the Environment programme team, as well as the Executive and Deputy Executive Directors on matters of strategy. Additional key relationships include interaction with the Trustees, as well as collaboration with the Trust’s other programme officers and operations staff.

Working for the Trust

The Trust is committed to staff development. We offer various opportunities for staff to learn and develop, including an individual training budget, and management devoted to coaching and development of grant makers. We encourage staff to attend events such as conferences, expert and donor meetings, to keep abreast of the developments in the thematic and philanthropic fields.

The Trust is committed to being a good practice employer. We offer flexible working arrangements and are continuously reviewing staff benefits.

Main duties and responsibilities

The post holder will be expected to manage all stages of the grant making process, from invitation to application, award and reporting.

Programme Officer Duties:

• Making a contribution to the vision for and strategic direction of the Trust’s environmental grant-making portfolio;
• Identifying potential grant applicants by researching organisations in fields of interest to the Trust, networking and attending relevant events;
• Reviewing submitted applications, interviewing potential grantees, undertaking due diligence and preparing analytical reports and recommendations for Trustees;
• Reviewing reports submitted by grantees, evaluating and reporting on the impact of grants and signing off on grant payments;
• Managing the grant making pipeline to ensure efficiency of processes and an appropriate balance of recommendations across the Trust’s grant making meetings;
• Maintaining relationships and regular communication with grantees, including site visits and attendance at grantee events;
• Keeping informed of relevant developments including civil society activity, the regulatory environment and academic literature;
• Developing relationships with other donors and stakeholders in the field; and
• Representing the Trust externally at national and international conferences.

Other Duties:

• Carrying out similar duties for other programme areas as needed; 
• Conducting research into particular thematic or funding related issues relevant for the Trust as needed;
• Such other duties as the Trust may reasonably require.

As a Grant Operations Officer, you’ll take on a varied role where you’ll be involved with:

• Supporting the logistical and secretariat process for the senior grant advisory and review panels. 

• Lead on the preparation of administrative aspects of all funding streams, including setting up funding rounds and applications on the Grant Management System (GMS; Grant Tracker).

• Supporting in the peer review process.

• Managing grant funding operational and administration processes. 

If you’re looking for an environment where you can lead on process improvement projects and work in a dynamic environment, then we want to hear from you. 

Skills, Knowledge and Expertise

• Previous experience within a grants funding position.

• Exceptional attention to detail. 

• Previous administration experience. 

• Project Management skills. 

• Strong interpersonal skills with the ability to establish good working relationships with stakeholders at all levels.

This role focuses on scientific and healthcare grants, so any experience working or studying within a scientific discipline is highly desirable. 

How to apply

Please click on the apply button, where you will be taken to our careers page.

Closing date: 25 November 2024

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment. 

Salary - Circa £30k per annum, pro rata if part time

Full-Time / Part-time - 30 hours per week minimum (flexible)

Application Deadline - Sunday, October 27, 2024

Interview Date - Nov-04, 2024

About our Fundraising team:

See the difference you can make. Every day.

We’re small enough to be a close-knit team where you can see the difference your ideas make to the care, we give every day. Yet, big and ambitious enough for you to grow and explore new campaigns, initiatives, and techniques.

As a team we will support you to grow and learn in your role with training, development opportunities and fantastic wellness benefits.

About the role:

We have an exciting opportunity for a Legacy Officer to join our Legacies team. This is the ideal role for someone looking to gain more experience in legacy fundraising, and for someone who wants to make a difference to our communities when time matters most.

You will help deliver the legacy fundraising programme with the aim of securing and retaining legacy pledges, and ultimately growing income from this vital source of support.

A large part of the role will also be focused on the stewardship of existing pledgers, considerers and enquirers.  You will be comfortable engaging with the public, handling enquiries, and keeping our supporters engaged with and updated on our work.

You will also work closely with the Legacy Lead to develop marketing campaigns, legacy materials, and to support other promotional activities and the wider Legacy team

About you:

Empathy and listening skills come naturally to you. You will be pro-active and have good attention to detail, excellent communication skills, as well as some working knowledge of databases.

You may have previous experience working in a fundraising environment, in relationship management/direct marketing or in a customer service related role.

If you are a friendly team-orientated person who shares our values, and you’re looking for a new role in a supportive and inclusive environment, we’d love to hear from you!

As well as our competitive salary package and the opportunity of joining organisation where you will be able to make a difference to our patients and their families, we offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• subsidised meals at our on-site restaurant
• access to Blue Light Card discount card
• access to our Group Pension Scheme
• educational and professional development opportunities (we have an on-site Education Team)
• free on-site parking
• tranquil Hospice grounds
• Employee Assistance Programme
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

Discover the difference you can be.

About us

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. We need to raise over £10million a year to provide our free palliative and end of life care services and our fundraising team are crucial to achieving this.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.