Advice And Volunteer Development Manager Jobs in Bromley, Greater London

To work alongside the Donor Development & Legacies Lead (DDLL) to help develop MSF’s donor development strategy to increase the lifetime value (LTV) of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF. The DD&LL is accountable for the delivery of the full DD&L strategy and has personal responsibility for implementing the mid-value and legacies work programs.

The SDM is responsible for delivering MSF’s supporter development program, overseeing all communications to warm donors (under £10k), focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty.

Supervise and motivate the Stewardship Officer to implement and improve MSF’s stewardship program, increasing donor engagement and loyalty from those giving under £10k across multiple channels.

DEPARTMENT: Fundraising

HOURS: Full time, 37. 5 hours per week (Mon – Fri)

LENGTH OF CONTRACT: FTC, 13 months (Maternity cover)

LOCATION: London - Hybrid

SALARY: Salary £45,643.41 per annum

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.

Salary: £40,450 per annum  
Hours: 35 hours per week 

Closing date: Tuesday 19 November 2024 at 10.00am 

Interview date: Thursday 28 November 2024 

This is a full-time permanent position. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.

We’re looking for a strategic, insights-led individual to join our passionate Supporter Marketing & Experience team and lead Individual Giving. The team is on an exciting journey of growth as we prepare to launch a new Membership product to unlock our connected masses and grow our Legacies programme.

With your insight-led approach and direct marketing expertise, you’ll help shape the programme, working closely with the Head of Supporter Marketing & Experience. 

Experience required 

• ​Leading and managing a team

• Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention 

• Planning, executing and evaluating integrated supporter journeys, using digital and email platforms

• Developing and monitoring KPI’s and reporting to drive decision making

• Collaborative working with multiple internal and external partners including fundraising & marketing agencies 

• Planning and managing projects and budgets

• Evaluation and reporting of direct marketing activities

• Working in a recognised database 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

About the role:

We understand that a spinal cord injury can be devastating, but we believe it shouldn’t prevent anyone from getting the most out of life. And we’re here to help make sure that can happen through our range of services that are designed by, and delivered for people affected by spinal cord injury.

As our Services Manager, you will oversee some of our most impactful delivery, including our Courses service, Vocation service, Digital services, and our award winning Mentoring service. You’ll be just as comfortable working alongside the team to problem solve as you are working with the leadership team on our business plans and budget management.

Reporting to the Head of Services and working with the Outreach & Engagement Manager, you will play a key role in the services leadership team.

You will be naturally driven to achieve the best outcomes for people affected by spinal cord injury. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people. 

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of candidates and employees with disabilities. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you would qualify and want to take advantage of this scheme by emailing: recruitment @ backuptrust . org . uk.

Don’t meet every single requirement? 

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

Location:

There is flexibility around working location either home-working or office based (Wandsworth). Home based staff will be required to make regular visits to the Back Up office in Wandsworth, London and surrounding area.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.

Key Responsibilities

• Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
• Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
• Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
• Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
• Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
• Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
• Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
• Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
• To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
• Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
• Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
• To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
• To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
• Travel to meetings in the UK and overseas where necessary.

Staff Benefits

• Hybrid Working (1-2 days per week at the UK Office if you are based in Greater London or 2 days per month if you are further afield)
• Season Ticket Loan
• 1-day additional holiday each year to a maximum of 30 days annual leave
• Additional days off over the Christmas period
• Cycle to Work Scheme
• Enhanced maternity and sick pay benefits, subject to length of service
• 6.1% employer pension contribution
• Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. 

Application Process

Submit your CV for review and we will be interviewing candidates at the latter end of November (dates to be confirmed), with first interviews held in person at our UK office.

The full job description and person specification is provided as a PDF with this job advert.

Note: The deadline for applications has been extended until 30 November.

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.

Salary range £38,000 – £41,000 per annum | 35 hours per week (full-time) | Permanent

This role will involve hybrid working from home and WGN offices, as well as travel across London and community-based working as determined by service user and service delivery requirements.

About us

Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.

Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.

About the role

The Advice Casework Manager (ACM) is a new and exciting role within the Advice Service, and the post holder will spearhead the development and coordination of Women and Girls Network’s (WGN) casework provision. You will be leading a team of experienced caseworkers, managing the day to day running of WGN’s Advice Casework provision, enabling and leading the facilitation of innovative, responsive, trauma-informed and culturally appropriate services for survivors of violence against women and girls (VAWG).

Service development will be a pivotal part of this role; this will include identifying gaps in service provision and service reach, and creating opportunities for service development and innovation; as well as enhancing the service profile and visibility, building and maintaining effective partnership working with key agencies that are relevant for survivors of VAWG in London.

The ACM will provide leadership, guidance and support, creating and promoting a supportive, collaborative and productive working environment, where professional growth, development and successes are enabled and celebrated.

About you

We are looking for highly motivated, inspirational and dynamic practitioner with the ability of providing effective management, coordination and development of casework/advocacy services.

Further information

This post is subject to satisfactory references, DBS check, and social media background screening.

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.

We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.

WGN is an equal opportunities employer.

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

Do you want a job where you can really make a difference?  Do you enjoy working with people?

We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.

The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.

Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.

As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.

The ability to work well in a team is essential!

This role is for 35 hours per week.

As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities. 

All our staff benefit from a competitive remuneration package, including: 

• 25 days holiday plus bank holidays 
• Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
• Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail 
• Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff 
• A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers 
• Season ticket loan 

Closing date: 6 November 2024

Interviews will take place on Monday 11th and Tuesday 12th November.

However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible.  We reserve the right to close this vacancy at any time.

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a full-time basis.

As a Store Manager you will manage the day to day running of our Crouch End Branch, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location:  Crouch End, 2 Broadway Parade, England. N8 9DE

Working Pattern: 35 hours per week.

Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities are:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Demonstrate experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Evidence of recruiting, training and developing a team.
• Proven experience of meeting targets and KPI's.
• Experience of working with IT systems, admin and figures.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85 year history, we are the busiest we have ever been and people need our help.

Citizens Advice Hammersmith and Fulham is an award-winning charity that provides free, independent, confidential and impartial advice and information. We are a modern, innovative and progressive organisation working in a diverse and vibrant community. Weemploy over 50 people and have around 80 volunteers who help us to deliver information and signposting and generalist and specialist advice, undertake campaigning, and have a thriving portfolio of projects embedded within the local community. We are a flagship Local Citizens Advice within a nationally recognised network, delivering a multi-channel service including, face to face, telephone and digital channels.

About the role The role you are applying for is Training & Volunteer Coordinator which supports the administrative functions of volunteer recruitment, retention and training. We have many volunteers in a variety of roles, and the Training & Volunteer coordinator is crucial in ensuring volunteers have a positive experience. You will be responsible for leading the volunteer recruitment, including publicity, processing applications, arranging interviews and adding new volunteers to the IT systems. You will also be responsible for maintaining accurate records of current volunteers and report this regularly to the Training & Development Manager and Senior Management Team. You will assist theTraining & Development Manager by monitoring training and progression for all staff and volunteers through their learning and development plans.

Whatwecanofferyou: Wevalue our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. Weofferanattractive remuneration package with excellent terms including:

● Pensionscheme
● Healthywork/life balance
● Generousholiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service
● Accessto24/7 online wellbeing support
● Learning, development and personal growth opportunities

Closing Date: 5pm on 22nd November 2024

Test & Interview Date: Thursday 28th & Friday 29th November 

We reserve the right to close the applications earlier if suitable candidates are found, so we encourage early applications.

Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.

This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.

And More…

• Support our corporate fundraising, sponsorship, and volunteer strategies.

• Boost our PR efforts and build strong media relationships.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.

Head of Development, Operations and Impact.

About the organisation 

CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working and. Our Strategy, Theory of Change, Monitoring Framework and Values were all written with full participation from our group members. 

Our Values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do. 

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do, and are proud to receive testimonials from our group members that bring our impact to life.

The Head of Development and Impact will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, creating a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Head of Developent, Operations and Impact will lead on grant writing. 

In the last 5 years, this role has achieved huge success in CARAS’ development, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious five-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that guides our current work. 

This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.

You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time. 

This opportunity comes at a very exciting time. CARAS will be piloting a 4 day week from the 1st of January- 30th June 2025, meaning that all staff will be working 80% less time for 100% pay. Full time employees will reduce their hours to 4 days per week. We anticipate that this will be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.  

We are also creating our next Strategic Plan, preparing for a future in which CARAS is a highly respected, impactful organisation with a £1million income. 

Key info 

Role title: Head of Development and Impact 

Salary: £43,000 - £46,000 p/a 

Hours: 4 days per week at full pay (pilot)

Contract type: permanent, full time 

Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service. 

Employee benefits: 

4 day week

7% employer pension contributions 

Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme. 

Preferred Start date: 1st January 2025, but flexible for the right candidate. Earlier would be welcome!

Reports to CEO 

Location:  The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting.  You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.

Equalities Statement. 

As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.  

------------------------------------------------------------------------------------------------------------------------------------- 

The role: 

The Head of Development, Operations and Impact is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations, and will play a key role in budget setting with the Finance Manager and CEO. 

The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, and ensuring that teams have the money and resources to have an impact. 

Key tasks and activities. 

General 

• Lead the Operations department, line-managing team members in fundraising and operations management.

• Secure diverse and sustainable income streams to secure the future of CARAS. 

• Be the main point of contact for grant-makers and donors, communicating clearly and effectively about our work and its impacts. 

• Participate in organisational strategic reviews, making decisions on how to prioritise where limited resources are focused across the different activities and projects. 

• Carry out other duties as necessary and commensurate with the role. 

Fundraising 

• Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal. 

• Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.

• Maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications. 

• Ensure compliance with best practice in fundraising including use of data and confidentiality. 

• Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed. 

• Lead on the development of programmatic and core budgets for diverse grant funders. 

• Identify and build corporate partnerships based on organisational needs, values and income targets. 

Operations  

• Line-manage our Operations Manager and work together to ensure our premises, IT infrastructure, data management and risk management systems are effective, efficient, and legally compliant.

• Oversee or directly manage service providers and ensure that all contractors represent value for money and are appointed in line with our policies. 

• Maintain and develop strong, effective partnerships with delivery stakeholders such as our landlords, Wandsworth Council officers etc.

• Support the team to monitor projects from start to finish, including preparing costing for applications/bids, agreeing contracts and grant terms, monitoring deliverables and finance, and co-ordinating timely reporting. 

Finance 

• Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent. 

• Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth. 

Monitoring, evaluation and impact 

• Leading CARAS’ annual outcomes evaluation, managing work across departments to collect, disaggregate and analyse outcomes data from our Learning, Casework and Social Programmes. 

• Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact. 

• Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence. 

Governance 

• Contribute to the maintenance of up-to-date policies relevant to the role.

• Attend board meetings as requested to share reports with the Board on fundraising.

• Work closely with the Treasurer and the Finance Committee on fundraising strategy. 

---------------------------------------------------------------------------------------------------------------------------------- 

Person Specification 

Essential  

Direct experience of the following: 

Proven experience in a leadership role. 

Proven experience of fundraising or business development successfully raising income from a range of sources. 

Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated. 

Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations. 

Confidence working with numbers and developing programmatic and organisational budgets. 

Experience collecting and analysing data. 

Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work. 

Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.  

Proven experience in creating budgets, forecasting income, analysing and extracting data for reports. 

Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants. 

Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams. 

A confident and charismatic communicator. 

Commitment to upholding CARAS’s values in all your work. 

Desirable  

Experience in co-designing services or ideas with a community. 

Experience or knowledge of issues affecting refugees and asylum-seekers. 

Knowledge of the fundraising opportunities in the migration sector. 

Experience of working with accountancy software such as Quickbooks or Sage. 

An interest in keeping up to date with, and including, best practice within workplace culture. 

------------------------------------------------------------------------------------------------------------------------------- 

To apply. 

Please complete our application form and return it by email.

We do not accept CVs or covering letters. You must include all details within the form.

Deadline: 9am, Friday 22nd November 2024. 

We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration. 

We are recruiting a Programmes Officer to work across projects in our Sector Support programme, working closely with a Senior Programmes Manager.

This is an opportunity for you to use your excellent organisational skills to coordinate programme events, build relationships with funded partners, and maintain good records across our systems. You will support the efficient delivery of our programmes and sector support initiatives for organisations who work on the frontline of social welfare legal advice.

Working in an energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. We are a small organisation making huge strides in our mission to make access to justice available to more people in need.

You will have a passion for social justice and enjoy utilising your strong communication skills to support programmes and initiatives that strengthen the advice sector.

Overview of post

• To organise and develop the London Specialist Advice Forum with the Senior Programme Manager.
• To identify emerging issues that affect forum members and liaise with the forum members, the steering group, and external legal and non-legal organisations to discuss potential solutions.
• To identify and report pilot projects that emerge from needs identified through forum members.
• To identify emerging issues that affect specialist legal advice providers and support relationships with the key external strategic and policy organisations to raise these issues.
• To ensure that the work of funded partners is communicated to a broad audience through generating content for newsletters, our web site and online presence.
• To provide support to the Sector Support and Grants team in the running and development of other sector support schemes such as money saving initiatives, funding programmes, and others.
• To assist with the recruitment and management of volunteers.

Benefits

• 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Contribution to pension scheme
• Continuing personal development opportunities
• Enhanced maternity/adoption and paternity leave pay

Trusts & Foundations Manager
Salary: £35,000 per annum (pro rata for part time).
Location: London EC1Y Office with Hybrid Home Working
Work pattern: 4 – 5 days per week (28 – 35 hours per week)

About MQ Mental Health Research:

MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness. Having recently launched a new 5-year strategy, MQ is at a critical point in its development.

About the Role:

As the Trusts & Foundations Manager you will be responsible for generating income from grant making trusts and foundations.

You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.

We are happy to consider people who want to work full-time (35 hours), or four days per week (28 hours).

Here's a summary of your key responsibilities:

• Proactively identify and research new and pipeline trust, lottery and statutory fundraising opportunities and progress them to application stage.
• Developing the trust and foundation pipeline to generate new income and multiyear grants
• To lead the development of new fundraising proposals for priority fundraising projects, including potential research partnership opportunities where MQ collaborates on a joint bid with another institution
• To carry out targeted and systematic research to establish new high value prospects utilising existing networks, the MQ database, search engines and referrals
• Build long-term relationships with new and prospect trust, lottery and statutory donors, including through meetings, attendance at conferences and events, regular update
• calls/comms and – when possible – direct face-to-face engagement.
• Report on performance against agreed budgets and targets
• Capitalise on the expertise and networks of MQ’s senior volunteers, including working closely with MQ Trustees and other Development Team colleagues to maximise existing opportunities for introductions, including the Lord Mayor’s Appeal

About You:

This role is for you if you are an experienced trusts and foundations fundraiser, with good knowledge of the sector. You'll have demonstrable experience of securing five and six figure grants to achieve annual income targets, both through stewarding existing supporters and through researching and cultivating a pipeline of new opportunities.

You will also be skilled in understanding and translating complex information and turning it in to compelling written proposals, for grants, corporate partnerships and major donors.

We do require someone who is proactive, hardworking and results-orientated.

Essential role requirements include:

• Experience of trusts and foundation fundraising and able to demonstrate continual growth in expertise and results in this area.
• Good understanding of the trusts and foundations fundraising environment and associated processes and different types of grant making bodies.
• Excellent communication skills, including the ability to write concise and inspiring funding applications and to make presentations.
• Creative thinker, with ability to identify funding opportunities and match them with the right trusts.
• Good interpersonal, influencing and relationship-management skills, at all levels.
• Ability to work as part of a team and spot opportunities to grow and develop relationships for the good of the organisation.

You will be driven to ensure that projects are delivered to the highest possible standards and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.

Desirable Skills:

• Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
• Experience of using Monday[dot]com

What We're Offering You:

In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 28 days plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. The Head of HR also runs internal development sessions for all staff through our training programme, MQ Academy.

We look forward to hearing from you.

Closing date: Friday 15th November 2024
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 400 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Title: Head of Volunteering

Duration: Permanent, full-time Reporting to: CEO

Responsible For: All StreetVet volunteers

Works With/Key Contacts: Colleagues across the organisation, volunteers, potential volunteers

Location: Home - remote working with regular travel to outreach locations and, as necessary, recruitment events

Contracted hours: 37.5-hour work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £35,000 - £43,000 depending on experience

Main Purpose of the Role

The Head of Volunteering will manage, develop and grow StreetVet’s Volunteer programme. They will have overall responsibility to recruit, onboard, induct, train, support, communicate with, develop and recognise volunteers as well as ensure good governance and compliance. The Head of Volunteering will act as an ambassador for volunteering across all StreetVet locations and externally. The Head of Volunteering will monitor and evaluate the impact of StreetVet’s volunteering programme and will identify and assess opportunities to develop the programme further.

Key Responsibilities

• Develop and implement the StreetVet Volunteering Strategy

• Lead and manage the day-to-day operation of the volunteer programme across all locations and work with the clinical team to ensure appropriate and robust processes are in place to provide suitable and high-quality care for the animals StreetVet work with.

• Develop and grow the volunteer programme to continually improve the volunteering experience at StreetVet.

• Review and refine all volunteer processes, policies and documentation to improve standards and ensure compliance.

• Oversee the recruitment and retention of volunteers, including the review and maintenance of all volunteer-related data, ensuring that it is compliant with data protection and GDPR principles.

• Oversee the development and provision of effective induction and learning and development activities appropriate for volunteer roles, working with key contacts across the charity and liaising with existing volunteers as required.

• Work to ensure all volunteers are aware of and adhere to StreetVet’s policies on safeguarding and working with vulnerable individuals.

• Develop effective methods of communicating with volunteers about their volunteering and the activities of the wider charity and provide opportunities for volunteers to communicate with each other.

• Oversee the development and provision of volunteer reward and recognition activities.

• Deal appropriately with escalated issues around volunteering, using tact, diplomacy and mitigating reputational and other risks that might be involved. This may include working in conjunction with management on issues that involve staff, as well as sensitively managing and, on occasion, terminating volunteer agreements when deemed appropriate.

• Establish and develop relationships with key stakeholders across the charity to ensure a consistent and best practice approach to volunteering across our locations and central volunteer team.

• Provide advice and guidance to staff that work with volunteers to ensure they receive appropriate support and development.

• Ensure effective use of the volunteer database and other tools to record, produce and analyse metrics on volunteer involvement, recruitment, retention and other relevant KPIs.

• Produce outcome and impact reports for both internal and external stakeholders on a regular basis.

• Keep up to date with current developments in the volunteering sector, including undertaking benchmarking and accreditation e.g. Investing in Volunteers standard. Maintain and develop good relationships with similar organisations in the sector and represent StreetVet at external conferences/meetings as relevant.

• Manage budgets and resources related to the volunteer programme.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Please see full job description for essential experience required.