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JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Description:
· Job Title: Key Project Coordinator
· Salary: £27,570
· Closing Date: Thursday 15th November
· Reporting to: Programme Manager
· Contract: Full-Time, Permanent
· Job Location: London
· Interviews: Tuesday 19th November
· Start date: Monday 2nd December
· School Location: Islington
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.
About the Key Project
The Key Project is an initiative at an Islington secondary school, Central Foundation Boys’ School, which aims to support students from disadvantaged backgrounds to gain admission to top universities. The Project was launched in 2012 through a partnership between international law firm Slaughter and May, ground-breaking educational charity The Access Project and Central Foundation Boys’ School, an Ofsted rated Outstanding school. Slaughter and May provides the majority of the funding and some of the volunteers for the programme.
There are three parts to the Key Project role:
1. Tutoring: Students are either matched with a volunteer tutor to provide them with an hour-long weekly tutorial, or they take part in weekly small group tutor sessions that are led by paid professional tutors.
2. Enrichment: students are offered debating events, workshops, lectures and career insight sessions where they have the chance to discuss the latest developments in science, media and politics and gain a better understanding of the City of London. They can also apply for work experience placements at Slaughter and May or The Access Project’s other corporate partners.
3. University support: students are guided through all aspects of the university application process. They are offered university trips, university course choice and personal statement workshops, as well as individualised one to one mentoring. They are also offered specific sessions for Oxbridge and Medicine applicants, as well as mock admission interviews and entrance exam support.
About the three partners
Central Foundation Boys’ School
Central Foundation Boys’ School is an Ofsted rated Outstanding school with 150 years of history located on the Old Street “Silicon” Roundabout. In 2016, the school was ranked as the 64th best school in the country in the new Progress 8 measure for GCSE, and the school’s Sixth Form was in the top 15% of
all post-16 providers in the country. Since the Key Project was launched, five times more students are going to the top-third most-selective universities in the country
The Access Project
The Access Project believes that every young person should have the opportunity to fulfil their potential and make the most of their education. They aim to reduce the educational barriers their students face, helping them to pursue a career in their chosen field and follow their dreams.
Their mission is to support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. TAP work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from TAP’s programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.
Slaughter and May
Slaughter and May, a leading City law firm with around 1,300 partners and worldwide staff, is regarded as one of the most prestigious law firms in the world. Its lawyers advise on high-profile and groundbreaking international transactions for clients that include leading corporations, financial institutions and governments. Social mobility is a key area of focus for the firm, with the award-winning Key Project considered as its flagship initiative.
About this position
The Key Project Coordinator will benefit from working closely with inspiring young people every day and helping them to transform their lives. The majority of the students from Central Foundation Boys’ School are from non-privileged backgrounds; the Key Project Coordinator plays a significant part in helping to open the door to top universities for these young people by helping them to achieve excellent academic achievements and develop strong interpersonal skills. The school has a mixed gender Sixth Form, and all the students from Year 10 to Year 13 are highly dedicated and achieve outstanding outcomes.
Benefitting from being in a fast-paced, demanding and exciting environment with high levels of responsibility and autonomy, the Key Project Coordinator will be based in the school four days per week. The school is excellently located at the Old Street Roundabout and has an exceptional record of retaining staff due to their happiness at working at the school. The Coordinator will be an employee of The Access Project so will gain a unique experience of working in a rapidly growing and innovative charity.
Duties and responsibilities:
The Key Project Coordinator is the case manager for all key stakeholders who interact with the programme including students, tutors, teachers, Slaughter and May and TAP staff.
Students
- Building strong mentoring relationships with students to drive awareness of and enthusiasm for the programme.
- Delivering The Access Project’s programme of university support activities at the school, including one to one meetings, workshops and assemblies
- Assessing student progress towards being able to make successful university applications by uploading all interactions to our CRM system: Salesforce
- Recruiting students onto the programme in line with our student enrolment criteria
- Matching students with volunteer tutors and liaising with the school to get provisional groups for Group Tuition signed off
- Manging difficult conversations
- Monitoring student attendance to tutorials and devising innovative solutions to encourage attendance
- Using the schools’ existing reporting on students’ academic and pastoral progress to monitor the impact of tutorials, and intervene as appropriate
- Collecting and uploading various data sets relating to a student’s eligibility or performance on the programme. This ranges from consent forms to individual UCAS applications.
Tutors
- Building and managing relationships with volunteer and paid tutors to ensure they have a positive experience of the programme, deliver good quality tutorials, and continue volunteering with us year-on-year
- Liaising with tutors and managing any day-to-day requests that they have regarding The Access Project or their tutee
- Managing tutor attendance to tutorials through weekly monitoring systems
- Observing tutorials and giving tutors any necessary feedback
School Staff
- Working with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme.
- Chairing and presenting alongside the Programme Manager at termly school meetings with Senior Management to report on programme progress.
Other Activities
- The Key Project Coordinator based in our partner school from Monday-Thursday. On Fridays, they undertake training, attend meetings, and feed into internal projects to improve the quality of delivery of the programme.
- The Key Project Coordinator supports the volunteering team by helping to deliver tutor training sessions, which can take place on Saturdays and weekday evenings.
- The Key Project Coordinator will be required to support our Central Provision function including staffing our two annual university trips and our university society events.
- The Key Project Coordinator will oversee other initiatives within the school. This will include the improvement of existing initiatives related to supporting students’ progression and the launch of new projects as appropriate.
Supporting Slaughter and May activities at the school
- The Key Project itself will be managed jointly by The Access Project and the School. The Project Coordinator will also work closely with the Community team at Slaughter and May, attending regular meetings alongside their Programme Manager to update on and review the progress of the programme against its KPIs, as well as providing formal termly reports.
Any other responsibilities
Reasonably deemed necessary by the Access Project’s Programme Managers or Director
Person specification
We are seeking applications from individuals who are:
Essential
- Able to communicate and influence with impact at all levels. The role involves building relationships with staff, students and tutors on a one-to-one basis and presenting information to/running workshops with groups of students and teachers: The Key Project Coordinator will need to be professional, articulate and credible in a range of situations.
- Able to deliver projects and manage administration. The Key Project Coordinator will need to be able to maintain accurate and up-to-date records.
- Able to effectively time manage. The role has a complex and varied workload, involving autonomous working and teamworking, and managing tasks over different periods of time. The University Access Officer will need to be able to plan their time effectively to complete all tasks to pre-set deadlines.
- Able to lead and manage change. The University Access Officer will be the key representative of the programme in school and will need enthusiasm and vision to make this a success.
- Passionate about educational disadvantage. This is a demanding role which requires University Access Officers to be committed to our mission and values (see below) and motivated by and engaged with the work of The Access Project and our partner schools.
- Resilient and adaptable. The University Access Officer will need to adapt to a fast-moving environment in school, and react to challenges and requests from students, staff and tutors.
- Skilled in stakeholder management. The University Access Officer will need to be able to build and maintain excellent relationships with school staff as well as our volunteer tutors.
Desirable
- Knowledge/experience of working and/or volunteering in schools or the education sector. Please note, as a minimum requirement, applicants will:
- be in a position to commit to the role for at least two years;
- have a university degree;
- have the right to work in the UK.
Benefits:
- 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 days Winter closure
- PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more
- Employee Assistance Programme, a 24-hour helpline for staff
- Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day
- Interest-free travelcard loans
- Cyclescheme loans
- 3 paid Volunteering Days
- Employer’s pensions contributions (3%)
- CPD options
- The Access Project welcomes requests for flexible working arrangements
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose.The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
Education, Qualifications and Training: Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
Proof of qualification is required before the appointment is confirmed.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
The client requests no contact from agencies or media sales.
Summary
This role sits within the Research and Operations Team in the Philanthropy and Partnerships Department. The post holder will work closely with frontline fundraisers to provide insight and guidance relating to the management and identification of new prospects as well as wider reporting and data management activities. By providing effective pipeline and data management, the post holder will support sustained income generation for the charity.
We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.
Interview(s) date: w/c 11th November 2024
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
This role forms an essential part of our high-value fundraising operation by working closely with fundraisers to identify and prioritise prospects through thorough desk-based research. The post holder will also be responsible for effective administration of the charity's partnership approvals process and will be instrumental to the effective rollout and adoption of the new CRM in the Philanthropy and Partnerships Department.
Ideal Candidate
We're looking for someone methodical and diligent, who is comfortable working independently. The ideal candidate will have a high-level of computer literacy, particularly in relation to reporting and data management tools, but also the curiosity and tenacity to help us find the next major partner for Diabetes UK.
Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a greener, healthier and more peaceful planet, one that can sustain life for generations to come.
QuarterFive are delighted to be partnering with Greenpeace UK in their search for a strategic leader to oversee its Key Relationships Team, actively engage with Greenpeace’s organisational leadership – contributing to key initiatives around inclusivity, anti-racism, and broader accountability – and lead the UK’s 2025 contribution to the global capital campaign. This role ofers the chance to make a significant impact by leading a high-performing team and playing a key role in Greenpeace’s overall leadership.
You will lead a talented Key Relationships Team of twelve, responsible for raising nearly £15.5 million annually from major donors, legacies, and mid-level giving. Your leadership will maintain the team’s strong performance while driving growth, including the UK’s contribution towards Greenpeace’s global capital campaign in 2025.
The capital campaign is a global effort to raise €100 million by 2028, funding the construction of a new ship and the environmental campaigns it will support. For 2025, the UK’s target is to secure £4 million, split equally between the ship’s construction and supporting key environmental campaigns.
As a strategic leader, you’ll work closely with senior stakeholders across Greenpeace UK and internationally, playing a key role in driving organisational fundraising performance, cultural initiatives, and Greenpeace’s overall strategic direction.
As Deputy Fundraising Director, Key Relationships, you will:
- Collaborate with senior leadership across Greenpeace UK and International to align on key strategies and deliver shared outcomes.
- Lead a high-performing team responsible for raising £15.5 million from major gifts, legacies, and mid-level giving.
- Guide the Key Relationship team’s UK contribution to Greenpeace’s €100 million global capital campaign, raising £4 million in 2025.
- Support the team in developing and managing current and prospective relationships with high-value donors.
Person specification:
ESSENTIAL:
- Extensive experience of establishing and sustaining relationships with senior-level external stakeholders and/or funders.
- Cross-organisational collaboration experience, with a proven ability to work effectively with senior internal stakeholders, driving collaboration and strategic alignment.
- A strategic leader with experience overseeing high-value income streams.
- Expertise in relationship fundraising in the charity/NFP sector and a proven track record of delivering six-figure income from high-value donors.
- Demonstrable experience of leading, managing, motivating, and inspiring high-performing teams, including managing managers.
- Strong budget management skills and experience delivering against financial targets.
- A commitment to diversity, inclusion, and anti-racism, with a willingness to continually learn and foster a positive and inclusive culture.
DESIRABLE:
- Capital campaign experience would be advantageous.
- Track record of securing seven-figure donations.
- Experience of overseeing legacy functions – public facing campaigns, prospecting, stewardship and administration.
- Ability and willingness to travel overseas for short periods, with occasional unsocial hours as required.
- Experience of overseeing a celebrity and key influencer function.
Diversity and Inclusion
Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds. Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. To find out more, including the many ways that diversity and inclusion is encouraged and promoted at Greenpeace UK, please click here.
If you have any specific requirements which would enable you to participate in the recruitment process more fully, in particular if these relate to a disability or access issue, please contact Ed Cherry at QuarterFive as soon as possible. If you require the job pack in a different format, please get in touch and we will happily provide you with one.
Anti-racism commitments
We are committed to dismantling systemic racism, creating a community of allies and empowering people of colour. One of our Anti-Racism Plan objectives is to proactively achieve stronger representation of Black people and people of colour, particulary within leadership positions.
We have therefore committed to interviewing people from diverse ethnic communities who meet the essential criteria for this role.
If you are from a diverse ethnic community, you meet the essential criteria and you would like to be considered for the role, please contact Ed Cherry at QuarterFive.
Your guaranteed interview application will only be shared with the Greenpeace UK recruiting manager and HR team.
Employee benefits include:
- 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
- Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
- Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
- Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
To apply:
Right to work - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by Greenpeace UK for this role.
Applications are welcomed from all those who meet the essential criteria listed above. A detailed brief and support with application will be available to suitable applicants.
Closing date: Wednesday 6th November
Interviews: Thursday 21st November
Right to work - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by Greenpeace UK for this role.
Applications are welcomed from all those who meet the essential criteria listed in the advert, which includes:
- Expertise in relationship fundraising in the charity/NFP sector and a proven track record of delivering six-figure income from high-value donors.
- Demonstrable experience of leading, managing, motivating, and inspiring high-performing teams, including managing managers.
- Extensive experience of establishing and sustaining relationships with senior-level external stakeholders and/or funders.
Research Funding Officer (Research Impact)
Permanent
Salary: £28,000 - £30,000 per annum, plus benefits
Full time – 37.5 hours a week
London N1
We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and Wednesday or Thursday.
Closing date: 5pm, Friday 8th November 2024
Interviews: w/c 25th November 2024
Preventing cancer, saving lives
Ready to play a pivotal role in advancing cutting-edge cancer prevention research? Join us as a Research Funding Officer (Research Impact) and support innovative global studies on how diet, nutrition, physical activity and body size influence cancer prevention and survival.
We are seeking a Research Funding Officer (Research Impact) to work mainly on our Research Grant Programme. As part of our Research Funding team, you will support high quality and innovative research on the effects of diet, nutrition, physical activity, and body size on cancer prevention and survival, managing an international portfolio of projects and working closely with leading researchers around the world.
In addition to the Research Grant programme, you will have the opportunity to contribute to other Research Funding activities such as our Academy programme and work closely with colleagues across the Science department and with other departments such as PR & Editorial and Fundraising.
The Research Funding Officer (Research Impact) will work mainly on the post award phase (e.g. active monitoring of funded projects, liaison with our grant holders, supporting our Academy programme initiative and evaluation of the impact of our funded research).
You will have experience working in a fast-paced research environment, whether in academia or research administration/management. Strong writing, communication, and presentation skills are essential for engaging a diverse range of audiences. Additionally, you should possess a solid understanding of statistical analysis. A Bachelor’s degree in Biological Sciences or Nutrition is required, while a Master’s degree is preferred but not essential. An interest in science communication and social media is also desirable.
Application Details:
If you are interested in this role/s and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. Please indicate in your covering letter which position you are applying for.
You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
An exciting position has arisen for a Corporate Partnerships Executive to join the team at a Social Care Charity that provides a variety of support services. This a permanent position and will play a key role in increasing capacity and income at a pivotal time in the charity’s 4 long term fundraising plan.
Key responsibilities of the role:
· Identifying ways to enhance value for corporate partners and increase income
· Managing select corporate partnerships and developing partnership plans
· Researching and identifying potential new corporate supporters
· Engaging prospective supporters and delivering cultivation plans
· Collaborating with teams to maintain accurate records and manage partnerships with Payroll Giving Agencies
· Supporting fundraising activities and staff engagement
· Assisting the Corporate Partnerships Manager with various projects, reports, and administrative tasks, ensuring efficient processes and accurate documentation
Ideal candidate profile:
· Proven experience in corporate or major donor fundraising as part of a dedicated fundraising team
· Strong written and verbal communication skills
· A proactive, self-motivated individual with a team-oriented approach, demonstrating initiative, drive, and commitment
· Familiarity with CRM databases, data entry, and financial processing systems
· Possession of a full UK driving licence is preferred
Agency reference number: J84622
Location: Victoria, London
Contract: Permanent
Salary: £34,500 per annum + excellent benefits
Working hours: Full time
Working pattern: Hybrid (2 days a week in the office)
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
A leading cultural, social change organisation is looking for two Fellowship Growth and Partnerships Officers.
Location: London. Hybrid working (3 days office-based)
Salary: £30,000 – £32,000
As Fellowship Growth and Partnerships Officer you will be responsible for delivering the growth and development of the organisations network of over 31,000 Fellows in line with the overarching operational strategy. This involves promoting Fellowship internally and externally through events, presentations, responding to enquiries effectively, generating leads, and delivering digital recruitment campaigns.
One Fellowship Officer will focus on recruitment through internal and external events. The other will focus on communications and recruitment campaigns.
Key responsibilities include:
- Achieving individual and team recruitment targets by recruiting on a rolling basis suitable individuals for Fellowship.
- Leading on specific recruitment sources to bring in new Fellows, particularly through internal and external events, other engagement opportunities, and digital recruitment campaigns.
- Acting as a point of contact for prospective Fellows, being able to outline in a compelling and confident manner the value of the organisation’s Fellowship to different audiences (including by emails, phone calls, face to face or virtual meetings).
- Managing and delivering webinars and events for those interested in hearing more about the Fellowship, to convince them to join.
- Using the CRM system (Salesforce) and reporting software (Power-Bi) to track and monitor Fellowship recruitment, drawing on data to measure success of different approaches and make decisions about priorities.
- Working across multiple platforms (Salesforce, Eventbrite, Pardot, SharePoint) to coordinate Fellows and team administration, including keeping records up to date, running reports and ensuring a positive Fellowship.
The successful candidate will have experience in persuading others to take an action through one-to-one conversations and public speaking, whether in sales, marketing, campaigns or another capacity and will be comfortable working to targets, particularly relating to growth or income. Excellent networking skills and the ability to engage new people effectively at events is crucial, as is the ability to think creatively and be able to spot and take advantage of opportunities. Finally, you must have strong data inputting skills and confidence with a broad range of IT systems/the ability to quickly pick up new systems and technology.
If you’re an entrepreneurial self-starter who can work productively in a group setting and are looking for an opportunity to put your strong persuasive and excellent interpersonal skills, then please do get in touch!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Executive
c. £30,000 - £33,500 per annum
Hybrid Working, London Based, Full Time
The Talent Set is delighted to partner with Dementia UK to recruit a creative and proactive Corporate Partnerships Executive. In this role, the successful candidate will focus on proactively developing the partnership pipeline, manage inbound enquiries, grow high-value relationships, and ensure income targets are met. Ideal candidates will have strong relationship management and negotiation skills, along with experience in corporate or high-value fundraising.
Key Responsibilities:
- Support new business activity by managing the corporate prospect pipeline, conducting research, and identifying potential partnerships from warm leads and unsolicited donations.
- Assist in account management, nurturing relationships with smaller corporate partners, and ensuring strong stewardship for major partnership supporters.
- Collaborate on content creation for pitches, applications, and impact reports to engage existing and potential corporate partners.
- Promote the organisations products, events, and campaigns to corporate audiences, aligning with their interests and goals.
- Provide team support through administrative tasks, project contributions, and ensuring alignment with the corporate fundraising strategy.
Person Specification:
- Enthusiastic, highly motivated self-starter with excellent communication, interpersonal, and team-working skills, demonstrating a proactive, detail-oriented approach, the ability to manage multiple priorities, and a passion for working in the third sector.
- Proven experience in developing partnerships within the charity or corporate sector, with a clear understanding of corporate partnerships, new business acquisition, and successful relationship management to create mutually beneficial collaborations.
- Demonstrated ability to work towards financial targets as part of a team, along with experience writing effective and engaging communications, such as proposals and reports, to diverse audiences.
- A strong understanding of and interest in the care/ health sector, with the ability to align corporate partnership strategies to the charity's goals and values.
- Experience in using CRM databases to support fundraising activities, alongside knowledge of the Fundraising Code of Practice and adherence to relevant fundraising regulations.
The deadline for applications is Friday 1st November 2024.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process
Systems Accountant - Unit4 | Permanent | £65,000 - £69,000 + Benefits | London / Hybrid
For one of the most loved animal charities in the UK, we are recruiting a Systems Accountant to develop and optimise their financial systems and improve financial and non-finance reporting though Unit4. Reporting to the Director of Finance, this role will ensure the Unit4 system is robust, and will enhance the value of financial data, providing insights to support the accounting function and overall systems and management tools used to inform the organisation. This will be a key role in connecting Finance and IT functions, and the delivery of any finance system changes and enhancements to Unit4.
Main Duties:
- Lead the development of UnitT 4 ERPx and ensure the integration of extensions (e.g., Salesforce)
- Act as systems administration workstream lead of Unit4 ERPx, including 3rd party software
- Manage all incidents and process requests and ensure SLAs are maintained
- Act is the Unit4 Super-User
- Define learning and training needs for all end-users and drive best practice
- Maintain documentation of the financial system procedures, workflows and controls
- Act as the Business Analyst for finance operations across the charity, creating a systems improvement roadmap
- Build financial reports in Unit4 to provide insights and recommendations to managers
- Partner with internal stakeholders regarding system requirements
What will you bring to this role?
- Significant, hands-on experience with Unit4
- Strong analytical skills and experience of optimising financial accounting systems
- Strong experience of building and maintaining relationships with internal and external stakeholders
- Hands-on experience of producing and delivery systems training to end-users
- Experience in financial systems management and 2nd 3rd line support
- Ideally experience of working in the charity sector
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Science Policy Advisor
Position Objective:
To lead policy and research projects related to animal testing to support PETA’s advocacy for ending the use of animals in experiments
Term of Employment:
Full-time, temporary (maternity leave cover until December 2025)
Location:
Remote (UK)
Salary:
£34,000 – £47,000
Reports To:
Director, Science Department
Primary Responsibilities and Duties:
In consultation and verified compliance with the objectives, standards, and requirements of PETA, PETA France, PETA US, and PETA Science Consortium International e.V, the successful candidate will undertake the following:
- Independently research and interpret a variety of scientific, political, policy-driven, and other issues related to animal testing in order to further PETA’s goals
- Build networks and coordinate meetings with key policymakers and other stakeholders
- Write factsheets, white papers, reports, correspondence, and other literature
- Build relationships and maintain communication with key audiences, particularly decision-makers in the legislative and administrative arenas
- Lead meetings with parliamentarians, companies, and legislators and present at conferences
- Develop expertise in non-animal testing methods and draw upon the expertise of others
- Respond to correspondence regarding issues related to animal testing
- Conduct analyses of technical papers and legislation and translate scientific and legal terminology into lay terms for use in research projects
- Identify opportunities to provide public comments that promote non-animal testing approaches and lead the writing and presentation of these comments
- Represent PETA at public-speaking engagements, in debates, to the media, and to the general public
- Communicate PETA’s philosophy to the public
- Perform any other duties assigned by the supervisor
Qualifications:
- Degree in a related field – a master’s and/or PhD is preferred
- Experience working at a relevant organisation or institute, such as an animal protection organisation, the civil service, a regulatory agency, or a biotechnology, chemical, pharmaceutical, or medical device company, is desirable
- Demonstrable experience of the functioning of Parliament
- Familiarity with the use of animals in laboratories, associated legislation, and alternatives to animal testing
- Proven ability to maintain awareness of relevant political, social, and economic developments
- Proven ability to brief colleagues and other relevant stakeholders
- Demonstrated ability to conduct in-depth research
- Proven excellent writing and research skills
- Demonstrated ability to work independently and manage multiple tasks simultaneously
- Proven attention to detail, exceptional organisational skills, and ability to work well under pressure and meet tight deadlines
- Proven ability to make sound, independent judgements
- Ability to interact effectively with diverse groups of scientists, parliamentarians, industry representatives, the public, and other stakeholders
- Exceptional public-speaking and networking skills
- Ability to maintain strict confidentiality at all times
- Willingness and ability to travel, as needed
- Professional appearance
- Support for PETA’s philosophy and the ability to advocate for PETA’s positions on issues in a professional manner
- Commitment to the objectives of the organisation
The client requests no contact from agencies or media sales.
We're looking for kind, compassionate and resilient Bank Support Workers to join our Young People service in Hounslow. No personal care or experience is required, just the right values.
£13.15 per hour, working a zero hour contract.
Want to feel like you're making a difference? You'll feel at home here.
Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
For the full job description please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and work for one of the longest-running charities and independent hospitals in the UK. Set in a beautiful Grade II listed Victorian building, with big gardens and space for our residents to engage in music, art and even pottery workshops, the Royal Hospital for Neuro-disability is more than a hospital. The RHN is a community in which everyone comes together to help adults with neurological disability achieve the best possible quality of life.
We are looking for a Trusts and Foundations Officer to use our unique history to engage with grant-giving organisations and help the RHN fund more of the vital work we do.
Salary: £19,800 (£33,000 pro rate to 3 days)
Hours of work: 3 days per week (part time role)
Contract Type: Permanent, part-time
Location: Putney, Southwest London
Benefits:
- Generous Annual Leave entitlement
- Flexibility to work from home 1 day per week
- Pension scheme
- Free parking (rare in London!)
- Blue Light Card
- On-site cafeteria
- RHN Wellbeing Programme and EAP service
- RHN Volunteering opportunities
Scope
As a charity the RHN has to raise over £3.4M in voluntary income each year to pay for vital therapies and services that improve the quality of life experienced by people with severe or complex disabilities caused by brain injury. This includes a chaplaincy service, music therapy, therapeutic art, leisure and family services, assistive technology, research, medical equipment and capital refurbishment projects.
The Trusts & Major Gifts Team has annual income responsibility of £1M; the Legacy Team has annual income responsibility for £1M; the Events Team has annual income responsibility for £230kk from event and £75k from Corporate fundraising; the Donor Development Team has annual income responsibility of £550k.
The Trusts and Foundations Officer will work with the Senior Trusts Fundraiser and the Trusts and Major Gifts Manager to generate income though grant giving organisations. As a member of a small fundraising team, there is also a requirement to help with other ad hoc fundraising activities, in particular helping with events when necessary. In order to fulfil the role and understand nature of the hospital, it is required to work on site the majority of the time, with flexibility around hours.
Key Responsibilities
- Prospect Research - To conduct prospect research into appropriate trusts & foundations to identify new support for the RHN, and to and carry out suitable research on trusts and trustees using the internet and secondary research sources.
- Planning – Carry out extensive income planning and preparation ahead of each new financial year, including application planning using Excel to chart monthly applications, amounts sought and estimated response dates.Assist the Trusts and Major Gifts Manager to prepare the Fundraising Team’s projected income ahead of each new financial year. Take ownership of, understand, rationalise, and where necessary, adapt how the post holder’s personal income target is to be achieved.
- Annual Trusts Mailing, collating and checking the list of recipients, writing funder updates, administering the mailing, acknowledging all gifts and documenting all correspondence or Raiser’s Edge, relevant spreadsheets and electronic files.
- Administration – Ensure that records are regularly updated to reflect fundraising activity on Raiser’s Edge; use spreadsheets to record planned applications, projected income and secured income. Keep records of all donor correspondence on Raiser’s Edge and electronic files.
- Information gathering - To have an updated and working knowledge of funding requirements for the RHN which have been budgeted for and develop an understanding of how gifts for special purposes are allocated.
- Events – To support the wider team in hosting and preparation for events. Flexibility to work occasional evenings and weekends.
- Best Practice - To adhere to best practice in prospect cultivation, solicitation and stewardship, and ensure that the appropriate ethical policies and practices of the RHN are followed.
- Relationship Development – to ensure effective and co-operative relationships are established and maintained with donors and also internal staff, volunteers and senior volunteers.
Essential skills
- Educated to degree level (or equivalent).
- Working knowledge of fundraising best practice, with at least 12 months experience in trusts fundraising and a proven track record of developing a trusts pipeline and securing funds.
- Possess an energetic, pro-active, ‘can-do’ attitude.
- Good IT skills with experience of using Microsoft Office, and preferably a fundraising database such as Raiser’s Edge.
- Experience of using research tools to acquire information about existing and prospective funders. Excellent prospect research and profile creation.
- Excellent interpersonal skills – relationship building and networking skills to develop and nurture donor relationships. Ability to establish rapport with a diverse range of people.
- Excellent written and verbal communication skills, attention to detail and financially numerate.
- Organised approach to work – proactive, good and methodical administrative skills, with good planning and time-management. Ability to prioritise and think work well under pressure.
- Creative thinking and problem solving skills.
- Excellent communication skills to put across compelling and persuasive cases for support with outstanding written style.
- Experience of working as part of a team as well as on own initiative.
- Disability awareness and understanding and adherence to equal opportunities, with understanding and adherence to data protection.
- Willingness to attend events, including some evening and weekend events
- Empathy for and understanding of the work of the RHN and its values.
RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.
The RHN is a charity, independent from the NHS but working closely with it, to provide the best possible care for people living with neuro-disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
The Family Team Lead will assist the Family Service Manager in overseeing the operational running and leadership and management of our Family Team at our centre in Eastcote.
The Family Team Lead will be responsible for the line management of some of our Family Support Workers, as well as the direct delivery of services, including being the lead facilitator on some of our parenting courses. As such, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure everyone who seeks support from us has the best possible experience. If you’re passionate about supporting neurodivergent people and their families, then this is an ideal opportunity for you.
There is no requirement for any experience of, or understanding of, autism / ADHD, as we will provide training on the conditions. This role will best suit someone who is very organised, who is able to task switch easily between line management, project management, client facing support work, group facilitation, course content creation and strategic and operational planning activities, and who is able to interact with a high number of clients and staff each week in order to ensure the sufficient number of appointments are provided to meet our funder requirements.
The ideal candidate will possess experience working with vulnerable individuals and demonstrate confidence, composure during crises, quick thinking, and adaptability. A genuine acceptance of diversity and a keenness to learn are essential.
This role would suit someone with a key worker, social worker or teacher background.
Key Responsibilities – Project Lead
Line Management
· Organise and lead regular meetings for team members, including case management and monthly performance review meetings, fostering a culture of continuous improvement.
·Supervise the Family Team staff in fulfilling their own job descriptions, supporting their professional development and ensuring the effective use of resources
· Develop good knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives
· To ensure that the Family Team work collaboratively to manage and lead their clients in an effective way, in line with best practice and CAAS values, making a positive difference to the people we support whilst improving their outcomes
Project Management
· Support the Family Services Manager in planning, mobilising and delivering projects to better support clients across NW London
· Develop key relationships with professionals and funders in NW London to ensure effective mobilisation, communication, delivery and evaluation of projects
· Prepare risk management, quality assessment and process documents to ensure projects are delivered safely, effectively and in line with our policies and procedures.
Family Services Development
· Support the Family Services Manager in driving forward the family team strategic and operational plans, so that our family services remain impactful, user led, accessible and current.
· Ensure output, outcome and impact measures are considered, maintained and evaluated across staff and across projects to ensure continuous performance improvements.
· Provide first line safeguarding guidance to the team, to support them in delivering appropriate, safe and compliant safeguarding of all who access family services
· Deliver a programme of ongoing resource review and development, to ensure the PowerPoints, resources and tools used by the team in the delivery of their work are up to date, appropriately branded and effectively stored on our system
· Lead a programme of ongoing professional development within the team, to ensure that the different skills, knowledge and experience within the team is cascaded throughout the team, and new learnings and ways of doing things incorporated.
· Support the development of a ‘Client Voice’ project to identify how best we can hear and respond to feedback from family clients that we serve – and those that we don’t currently serve – so that our services can be tailored and effective for our wide community.
Key Responsibilities – Supporting Families – Direct support of families
Providing individualised support
· Offer one to one support as requested by families and professional agencies, e.g. by supporting families in preparing for or attending meetings with schools/health/social services etc.
· Diligently record actions and monitor client progress using live reporting software, and assess risk and accommodation needs of the clients, to support their individual needs and protect them.
·Promote CAAS parenting resources, both in person and online.
· Develop knowledge and relationships of regional voluntary and statutory organisations and be able to signpost families to local agencies as necessary.
Facilitating Workshops and Training
· Deliver training to professionals in schools, education settings and the community.
· Facilitate CAAS specialist parenting courses, such as our Understanding Autism course.
Drop-In Support Co-ordination
· Our drop-in support service is the bedrock of our family support work, and we have offered drop-in support sessions for parents for over 20 years. Our drop-in support service has grown in the last year, and now encompasses daytime and evening groups, both in our centre and online. You will act as the lead facilitator for the overall project, sharing best practice across the different elements of the service, evaluating its effectiveness for those we serve.
Key Responsibilities – Liaison and Consultation
Outreach and Representation
· Serve as a representative of CAAS to advocate for organisational interests and services, as well as to voice client concerns and ensure their needs are addressed.
·Participate in community outreach efforts, including attending SEND specific local events
· Liaise with local professionals to create and sustain partnerships and coordinate services.
· Engage with statutory and volunteer services within the borough, such as health, social care, and Carers support services, to establish a support network.
· Attend charity events, networking promotions, and exhibitions to maintain and develop professional relationships.
Knowledge Management and Advocacy
· Remain up to date with all organisational services for accurate representation and consultation.
· Stay informed about existing support services in NW London.
· Keep abreast of national and local trends and developments affecting ADHD / autistic children and their families, identifying opportunities to raise awareness and develop suitable services and support.
Key Responsibilities - Organisational
Client Documentation and Communication
· Provide written reports as required by professional agencies and CAAS and develop appropriate project-specific monitoring or reporting requirements.
· Enforce and comply with GDPR standards for all data handling and communications.
· Uphold a neuroaffirmative approach in all communications, aligning with CAAS brand language and aesthetics.
Professional Development and Team Collaboration
· Comply with policies, procedures, guidelines, and codes of practice as laid down by CAAS and the Law.
· Participate in monthly supervision to enhance service quality and personal development.
· Attend, contribute to and lead a range of meetings with colleagues across the organisation, offering insights and feedback.
· Attend and deliver staff training throughout the year to remain updated with best practices and organisational procedures.
Other Responsibilities
· To carry out other tasks appropriate to the post and as agreed with the Family Services Manager.
· To actively participate in and undertake training and development of self and others.
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.
Person Specification - Essential
· Previous experience managing people and projects.
· Experience of co-production that values the expertise and experiences of all stakeholders, ensuring that services are more responsive to the actual needs and preferences of those they are intended to benefit.
· Have clear and confident communication skills, to represent the organisation effectively both internally and externally. Demonstrate openness and authenticity through communication, embodying CAAS Values including integrity, valuing difference and foster trust and respect.
· Robust knowledge and experience of safeguarding practices and risk management.
· Be well-informed about reasonable adjustments, strategies, and coping mechanisms to support the needs of neurodivergent people.
·Show the ability to manage a diverse workload with competing demands
· Exhibit the ability to monitor and evaluate work effectively.
· Be proficient in computer software, as much of the work is managed through technology and computer systems.
Person Specification - Desirable
· Have experience or knowledge of working with neurodivergent children and their families, including an understanding of the challenges faced.
· Qualified facilitator / demonstrable experience in facilitating groups and delivering training.
· Voluntary Sector Experience.
· Counselling, facilitation, or coaching skills.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
PLEASE NOTE WE FOLLOW SAFER RECRUITMENT PROCESSES, SO WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking a dynamic and passionate Training and Engagement Manager to join our Education team, working primarily in London and the South East. The ideal candidate will have a strong background in education and a proven track record of delivering impactful training programs. You will also have experience of engaging with a wide range of stakeholders, developing and delivering a sales pipeline and working as part of a team to deliver targets. If you are a motivated self-starter with excellent communication skills and a passion for making a difference in the lives of young people, we want to hear from you!
Main Role & Responsibilities
As our Training & Engagement Manager: London & South East, you will be an active member of our Programmes team and work across our portfolio of programmes with particular focus on the Education programme.
You will be responsible for stakeholder engagement, developing relationships and promoting Ygam training in London & the South East. You will recruit suitable delegates to workshops, working closely with a range of stakeholders from the education sector.
You will provide training both face to face and online, with responsibility for delivering our assured workshops and promoting our work at conferences and events. You will also be able to demonstrate the impact of your work by collating case studies and evidence, supporting the programme's achievements.
Please note that this role will involve regular travel in London & the South East, and occasional travel across the UK.
Please submit your CV and covering letter by 12pm, Monday 4th November.
Your covering letter should include:
- Your motivations for applying to Ygam.
- How this role fits into your wider career plans.
- Any experience (professional, voluntary, lived, or other) relevant to this role in line with the criteria outlined in the person specification.
The client requests no contact from agencies or media sales.
Communications Project Manager
Contract: 6 Months Fixed Term Contract, Full Time, 35 hours per week
Salary: £48,314 - £50,729 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in Communications and Project Manager to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Communications Project Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
This role sits in the Communications department, which is part of WaterAid’s Communications and Fundraising Directorate. The Communications department is critical in building the brand and profile of WaterAid in support of delivering the Global Strategy, with a specific focus on the growth of our fundraising, advocacy, and campaigning goals.
The department is a collective of 5 distinct teams: Brand & Strategic Comms, Creative Content, Digital & Content Experience, Media & Talent and Communications Planning. Within each discipline is a highly skilled and diverse team of industry leading specialists and experts, who come together to drive a strategic approach to communications to deliver on the organisations mission.
About the Role:
AThe Communications Project Manager is responsible for leading the project management and the delivery to 2 discreet pieces of work at WaterAid UK. The first, a major global marketing campaign, and the second, a piece of sector leading research.
The role will work across teams and departments to coordinate, steward, and facilitate the success of the projects through active stakeholder and task management, project transparency and supporting collaboration. They will ensure alignment with the set strategic goals of each project, drive key milestones and co-ordinate cross functional delivery teams.
This role is for an experienced project manager who is skilled in navigating complex environments, is a highly skilled communicator, and holds an understanding of communications as a marketing discipline.
You’ll also:
Facilitating Decision Making and Delivery Progress
- Chair and coordinate delivery groups and be accountable for delivery of the project on time, on budget and to a high standard of work.
- Ensure key milestones are completed to appropriate timelines.
- Responsible for the delivery of key drivers of progress such as briefs into specialist teams including analytics, market insight, creative content.
- Support the delivery teams to make decisions and commit to actions. Resolve project challenges quickly by analysing issues, surfacing progress options, and implementing solutions to keep the project moving forward.
- Support representatives within delivery teams to take ownership of their remits and actions – helping unblock challenges, holding them accountable to actions and managing up to steering teams.
Managing Stakeholders
- Work across teams and departments to understand stakeholder needs and support and influence stakeholders to understand each other’s needs.
- Make sure stakeholders are kept up to date and brought into conversations as appropriate for their remit.
Ensure Project Retrospective
- Track project outcomes against defined Key Performance Indicators (KPIs) and objectives.
- Schedule and host project evaluation meeting.
- Write up final project evaluation, including evaluation of project management processes and learning for future.
Project Documentation and Administration
- Define and deliver key documentation of the project including decision making accountabilities, transparent timelines and milestones, assigned responsibilities, communications plans, defined outcomes etc.
- Track and raise dependencies with the delivery team – ensure progress is happening in a logical and feasible order.
- Develop (through collaboration within the delivery groups) project KPIs to meet set Objectives and Key Results (OKRs) or defines outcomes.
Budget Control
- Manage and track project budget, control expenditure and optimise resource allocation.
About You:
- Experience in leading complex projects with large numbers of senior stakeholders.
- Experience in establishing lines of delivery process where complex interdependencies exist.
- Flexible and responsive. Able to adapt to changing environments and priorities as situations develop. Able to support delivery teams to navigate these environments while maintaining progress and quality of output.
- Extremely organised and attention to detail, with a meticulous focus on project details to ensure quality and accuracy in all deliverables.
- Strong verbal and written communication skills, with the ability to engage, influence and update multiple teams, both in the UK and overseas, and key stakeholders effectively.
- Time Management: Ability to manage and prioritise tasks to meet deadlines and keep projects on schedule
- Risk Management: Proficiency in identifying, analysing, and mitigating project risks.
- Negotiation. Able to manage negotiation between multiple stakeholders, ensuring all are heard while still progressing action and maintaining positive working relationships
- Experience in managing budgets for complex projects.
Although not essential, we also prefer you to have:
- Project Management qualifications.
- Experience working in the delivery or strategy of a communications or marketing function.
- Experience working at or with INGOs, including cross-border working.
- Proven experience in using project management technology or ability to quickly pick up such tools.
Closing date: Applications will close at 23:59 on 13th November 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.