Administrative Assistant Jobs in City Of London

We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation. 

SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.

We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.

The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.

24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.

The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.

Main Responsiblities: 

• Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
• Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
• To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation. 
• To support the Professional Officer in ensuring all the organisations charitable obligations are met.
• To support the Professional Officer and SAPHNA team as required in any other related work- streams.
• Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.

The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.

Job Title: Project Assistant

Position Type: Paid

Reports to: Senior Partnerships & Programmes Officer

Based at: School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD

Working Hours: 5 days a week, 9am-5pm (flexible)

Salary:£28,770

Pension:School Food Matters matches pension contributions at 5% of pensionable earnings

Holiday:31 days including bank holidays that fall on working days.Holidays must be taken during the school holidays

Contract: Permanent

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy. 

Job purpose

· To support the team with the organisation and delivery of all food education programmes

Key tasks include:

· Providing project support to the Senior Partnerships and Programmes Officer and Development Manager in both the office and on-site to deliver SFM’s food education programmes, including gathering quotes and photos on projects

· Creating new and maintaining existing relationships with schools

· Delivering some assemblies and workshops to schools

· Supporting existing relationships with programme partners and funders

· Assisting with grant-giving processes

· Supporting the food education team with the preparation of grant monitoring reports

· Keeping up to date with safeguarding requirements and reporting procedures

• Maintaining the ethos of the charity and positively promoting our work at all times

· The Project Assistant will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

Person specification

Essential

· Strong administrative, organisational, and motivational skills with great attention to detail

· Ability to work to tight deadlines and prioritise workload

· Experience of building relationships with partner organisations and individuals

· Comfortable engaging with a variety of audiences (students, school staff and programme partners) including writing and responding to emails, conducting telephone, virtual and face-to-face meetings, running workshops and delivering assemblies

· The ability to be flexible and support with session delivery outside the office as required, sometimes with short notice

· Clear and engaging communication skills, particularly oral

· Excellent IT skills including excel, word and email

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable

· Experience of working for a charity or not-for-profit organisation

· Experience of working in education

· An interest in food education and children’s health

· Experience of working with Airtable or another database

· Experience of writing reports

Your new company

Our client is a highly reputable Russell Group University based near Central London focusing on public research. My client is looking for an interim appointment to join on a 3-month contract, to join as part of the principal's office focusing on their new Latin American initiative supporting the Assistant Vice Principal.

Your new role

Business, administrative and personal assistant support service to the Assistant Vice-Principal:

• `Supporting the Associate Vice-Principal Strategic Partnerships to arrange international travel and manage a complex diary of conflicting priorities.
• Supporting logistical arrangements for international trips and overseas workshops for student recruitment. This will include arranging flights and accommodation, preparing trip itineraries and programmes, collating contacts, financial administration and follow-up actions/outcomes.
• Administrative/secretarial service for meetings as required, including preparing agenda papers, minute taking and following up actions as well as inviting and hosting external guests.
• Performing other administrative duties, including supporting with equipment purchase and similar.

General administration and event support:

• Support with the production of reports, business papers, spreadsheets, presentations and other documents.
• Undertake financial administration (including procurement, raising purchase orders and processing expenses claims), ensuring compliance with the financial regulations.
• Support organisation of international and national events with the aim of raising the university's profile, including a Leadership Programme and Research Conference in August.

What you'll need to succeed

You will need experience working as a Personal Assistant, ideally in Higher Education working at a senior level. You will need to have experience working with external and internal stakeholders. You will have experience managing a fast-paced senior member of staff with an ever-changing diary. You will need experience of international travel arrangements, including itinerary management, flights and hotel bookings. You will need experience of organising a large scalae event or conference and servicing meetings. You will need to have a proactive approach, where taking your initiative comes naturally to you, and you will need to be able to hit the ground running.

What you'll get in return

This role is a hybrid role, where you will be expected to be in office a minimum of 3 days a week but will require you to be flexible to match business needs. You will get a temporary contract at a competitive rate at a highly reputable university, to start as soon as possible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If you have not been contacted, please assume your application has not been successful.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Introduction to the role

We are seeking a highly organised, professional and proactive Executive Assistant to support the Co-Directors and senior management team on a part-time basis.

This is a key role in the team and is vital in ensuring the smooth operation of the organisation and our activities.

This is an in-office role; working from our beautiful building in Liverpool Street.

Salary and working hours: Part-time 2.5 - 3 days per week, £30,000 pro rata.

Location: On site, St Ethelburga's Centre, City of London 

Please note: Unfortunately we cannot sponsor visas for this role

Responsibilities:

1. Administrative Support:

• Manage calendars, schedule meetings, and coordinate travel arrangements for the Co-Directors.

• Prepare and edit correspondence, communications, presentations, and other documents.

2. Meeting Coordination:

• Organise and coordinate internal and external meetings, including preparing agendas, taking minutes, and following up on action items.

• Arrange logistics for board meetings, staff meetings, and other key events

3. HR and Governance Support:

• Support HR functions including recruitment, onboarding, and maintaining employee records.

• Assist with employee communications, benefits administration, and other HR-related tasks.

• Assist in the development, review, and implementation of policies and procedures.

4. Research and Reporting:

• Conduct research on various topics relevant to the Centre's mission and activities.

• Prepare reports, summaries, and briefing materials for the Co-Directors and senior management team.

5. Funding Applications:

Assist in the research, preparation and submission of funding applications and grant proposals.

• Support fundraising campaigns and events, including coordinating logistics, preparing materials, and liaising with donors and sponsors.

6. Project Management:

Assist in the planning and execution of special projects and initiatives as directed by the Co-Directors.

• Track progress on various projects, ensuring deadlines are met and milestones achieved.

Is This You?

• Proven experience as an executive assistant or in a similar administrative role.

• Exceptional organisational and time-management skills. Able to work fast and to deadlines.

• Cheerful and optimistic, with a positive attitude and problem solving skills.

• Strong written and verbal communication abilities and attention to detail.

• Proficiency in Microsoft Office Suite and other relevant software.

• Ability to handle confidential information with discretion.

• Excellent interpersonal skills and the ability to work effectively with a diverse team. 

• Interest in the mission of St Ethelburga's Centre.

About Us:

"Bridging divides, loving Earth"

St Ethelburga's work sits at the intersection of climate and peace. We believe there can be no peace on Earth unless we also realise peace with Earth.

St Ethelburga's is a 'maker of peacemakers.' We offer events, training, leadership programmes and multimedia content which equip and inspire people to become peacemakers in their own contexts. Our project areas include community reconciliation, refugee inclusion, radical resilience, viewpoint diversity, and spiritual ecology.

To Apply:

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the role to Tarot Couzyn by 6pm on Friday, 5th July. Please include "Executive Assistant Application' in the subject line.

St Ethelburga's Centre for Reconciliation and Peace is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

Prospectus is proud to be partnering with the Paul Hamlyn Foundation (PHF), an independent grant-making foundation, that aims to maximise opportunities for individuals and communities to realise their potential and experience and enjoy a better quality of life. They are now currently looking for a Grants Assistant, to join their team on a FTC basis, for up to 6 months.

As a Grants Assistant, you will provide administrative support to the Individuals team including the Head of Programme and Grants Manager. You will also play a critical role in supporting the Ideas and Pioneers Fund which re-opens in July 2024. You will be involved in project management, developing and implementing systems and processes relating to the re-opening, ongoing management and development of the Fund. Further duties will include covering the whole cycle of grant-making from application to the digital archiving of files after a grant is finished, acting as the first point of contact for the fund including handling enquiries and updating the system. 

To be considered for this role you will have experience in grant-making, including knowledge of using Grantmaking management systems (they currently use Blackbaud). You will possess strong administrative and organisational skills, as well as the ability to analyse and synthesise complex information. Experience working with a range of stakeholders, working effectively and building relationships and partnerships is desirable.

Please note, this is a part- time role, 3 days per week, based in Kings Cross. The role is offered on a hybrid basis, with the option to work from home (days to be discussed with client, if successful). They are looking for candidates who are available to start late July.

Please apply with your CV only in the first instance (in Microsoft Word format). Cover letters are not required at this stage. We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible.  Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process. 

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.

Herts Mind Network, (HMN) is a rapidly growing charity providing an essential and diverse range of mental health support across Hertfordshire. We have 7 Wellbeing Centres across the County and services include Crisis intervention, Complex needs and Community outreach, Peer and group support, Wellbeing and Counselling, Training and Education: for adults, young people and children in Hertfordshire.

HR Support Assistant
Reference: 219
Salary: £23,478 - £24,902 per annum
Hours: 37.5 hours per week
Contract: Permanent
Working base: Watford Wellbeing Centre/Borehamwood/Waltham Cross (with ability to travel to locations in Herts if required)
Reports to: Head of HR

Purpose of Post

This is a position offering someone with the appropriate values and experience, the opportunity to play a pivotal part in our small HR team (Head of HR and Senior HR Coordinator). As an HR Support Assistant we would expect you to have a strong customer service focus with a remit of providing high quality and accurate effective HR administration service relating to the recruitment, onboarding and employee lifecycle processes and procedures. This role is part of first line HR support for a current headcount of 165 employees.

Key Responsibilities

• To work closely with the team and deliver a high quality and confidential administrative process from recruitment throughout the employee journey at Herts Mind Network.
• Undertake general HR tasks as required and appropriate to the role including responding promptly to internal/external e-mails and completing other general administrative duties accurately and efficiently as needed.
• To work in compliance with employment law and best practice for HR processes including, contracts, starters and leavers, employment checks, DBS checks and pre-employment referencing.
• Support with note taking for internal HR meetings, with guidance from the HR team.
• Arrange candidate interviews on request and follow up to ensure documentation and recruitment records are held according to our retention policy and GDPR standards
• To collate data for submission to payroll.
• To respond to Subject Access Requests in relation to employee SARs.
• Promoting communication with EAP and for permanent staff communication about Cash plan and other benefits that may be available from time to time.
• To work with the HR team to maintain the quality standards system for all groups in line with National Mind Policy and ISO9001
• Creating all the necessary documentation with excellent attention to detail and accuracy.
• Monitoring the Breathe HR System, ensuring employee profiles are up to date, including personal data, annual leave entitlement and training.
• Creating profiles for new staff members on Breathe and ensuring the dashboard is up to date for all employees.
• Maintain our online E-learning resource (Ihasco) ensuring new starters are onboarded and reporting on mandatory course completion.
• Ensure leavers are offboarded promptly.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Tuesday 2nd July 2024 
Interviews to be held week beginning 8th July 2024.
Please note: We will close the advert prior to this date if we receive sufficient applications.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

We are in search of a Programmes Assistant who brings excellent administrative skills, a keen interest in human rights and a commitment to supporting a vibrant civil society and open civic space. This is a newly created position to provide additional support to the expanding FICS team. To thrive in this role, you will enjoy collaboration across the organisation and engaging with our teams to deliver effective administration supporting a diverse range of programmatic work. You will also enjoy being in a busy and highly adaptive environment where we are working across a range of complex issues.

You will be keen to get involved in and develop your understanding of FICS’ work around civic space ranging from narrative power to securitisation. You might be looking to begin a career within human rights and philanthropy.

Successfully managing a varied workload within established deadlines is key. Your approach should be methodical, and we are looking for someone with a genuine enthusiasm for supporting effective programme management, which includes adept record-keeping, utilising planning tools, and handling some financial administration.

We are looking for someone who is flexible, proactive, and ready to contribute to the dynamic growth of our warm and friendly team. In return, we are committed to providing training and shadowing opportunities through which you will have the opportunity to learn about a diverse range of issues relating to civic space and meet with a wide range of amazing changemakers.

Key Responsiblities:

General Administrative Support:

• Monitor shared email inboxes – acting as first point of contact for external enquiries and logging, fielding, and actioning requests as appropriate.
• Maintain organised documentation for programme activities, including meeting notes, contracts, and correspondence within our cloud-based filing systems.
• Help keep membership/contact information updated within the CRM.
• Support team travel plans including transport, accommodation, and visa arrangements.
• Occasional assistance with scheduling of meetings.

Finance Administration:

• Look after the day-to-day processing of invoices, credit card statements, expenses, and advisory fee payments.
• Assist in monitoring expenses according to allocated budgets.
• Assist with the drafting and processing of contracts for consultancies.

Event Administration:

• Help organise events, workshops, or meetings related to the programmes (most of these are online).
• Coordinate logistics, including Zoom bookings, participant registration, interpretation and translation arrangements, supporting the coordination of speakers and participants, access needs.
• Assist during online events with light tech and administrative support.
• For occasional in-person events, assist with venue booking, catering and travel arrangements and risk assessments.
• Assist with the preparation of emails, presentations, and other materials related to events.

Person Specification

We are committed to being a diverse team and are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values.

In your application, please demonstrate how you address the following criteria:

Essential:

• Relevant administrative experience.
• Proven organisational skills, with excellent time management, the ability to manage a varied workload and to work flexibly within a small team.
• Proficiency in clear English communication, both verbally and in writing, with good attention to detail.
• Good numeracy skills, including experience of using an online accountancy package, ideally Xero, and the ability to work with financial records and ensure accuracy.
• Comprehensive proficiency in Microsoft Office O365 and familiarity with communication tools and platforms, especially Zoom.
• Good understanding of the importance of maintaining confidentiality.
• Permission to live and work in the UK.

Desirable:

• Previous experience of working in a not-for-profit organisation.
• A keen awareness of digital security in the context of human rights work.
• Experience of supporting and organising events.
• Basic design skills, following brand guidelines, to create visually appealing email and presentation content.
• Experience of working with CRMs and Mailchimp.

Full details of how to apply are in the attached job pack. The deadline for applications is 9AM BST, 15th July 2024. 

St Joseph’s Hospice in Hackney has been serving the people of Hackney, Tower Hamlets and Newham since 1904.  The modern Hospice is proud of its roots in the community and of the founding vision of the Religious Sisters of Charity who remain closely supportive of the work we do.

The HR department is a small, dynamic and close-knit team focused on continuous improvement. This year will be an exciting year of innovation and transformation, which will see new processes and practices implemented to respond to the changing needs of the Hospice. 

The HR Assistant will join a busy engaged team and will be able to play their role in the life of the Hospice primarily by supporting the wider HR Team to support managers via a business partnering approach. Main areas of accountability would be to own the admin aspects of the employee lifecycle, manage and implement the Hospice’s file management protocol in line with GDPR, and work with the team to continuously review and improve the way we do things.

The successful candidate will be a team player who is approachable, has a can-do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation. A CIPD qualification is desirable as is holding a good grasp of the essentials of employment law and HR best practice. A strong sense of customer care and inclusivity is a must as well as a willingness to commit to the core values of the Hospice.

For further information and to apply, please visit our website via the Apply button.

Closing date: 1 July 2024

Job Description

Generalist HR Support  

• Support with all internal and external HR related queries, escalating when appropriate. 

• Manage the day-to-day HR activity on the employee life cycle across the organisation, including contractual changes, family leave, absence management and learning & development, with the support of our HR Administrator.

• Work with Head of People & Compliance to create and deliver training to staff and line managers 

• Support Head of People & Compliance in employee relations cases, including performance management and other formal processes 

• Be the key contact for all HRIS queries from staff and ensure all employee data is complete and up to date. 

• Support with the delivery of the People Strategy and employee engagement initiatives, including but not limited to annual salary review process, performance review processes and staff survey

Recruitment & Onboarding  

• Coordinate both internal and external recruitment processes, from job postings to job offers, providing a positive candidate experience for all applicants. 

• Manage and deliver the onboarding process for all new staff and volunteers, including pre-employment checks and coordinating the new staff induction and probation processes with our HR Administrator.

Compliance  

• Support the gathering of employee and organisational data, recording and storing personal data consistently and confidentially. 

• Support with the preparation of compliance-related guidance, policy documents and reports. 

• Setting up users on our training platform, allocating training, answering related queries and confirming completion. 

• Proactively identify and implement improvements to processes to ensure efficiency and engage teams in delivering these improvements. 

• Work with the Head of People & Compliance, and Director of Operations to meet the organisation's compliance targets, aims and objectives. 

Other Responsibilities / Tasks 

• Contribute to organisation-wide events and initiatives, including but not limited to the planning of Staff Away Days and ad hoc staff events and activities. 

• Uphold safeguarding and child protection policy and procedure throughout, including reporting safeguarding concerns and disclosures to the relevant DSL and uploading to MyConcern.

• Undertake any other reasonable duties as may be required.

Person Specification

Skills

• Excellent interpersonal skills, including verbal and written communication 

• Excellent organisational skills and attention to detail 

• Excellent IT skills, including MS Office Suite 

• Ability to prioritise own workload and deal with competing demands 

• Ability to build relationships and work successfully with people at all levels 

• Ability to work independently and as part of a team 

Experience / Knowledge

• Good basic knowledge of employee relations and employment legislation

• Good basic understanding of GDPR and other data protection legislation 

• Experience of HR Information Systems

• Proven experience of providing outstanding administrative support within a busy and high performing HR and/or Compliance team. 

Personal Attributes

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission 

• Personal integrity, credibility, resilience and good judgement 

• A ‘can do’ attitude 

• Commitment to self-development and a commitment to keeping up to date with key trends/developments in the sector 

• Driven to achieve great results 

• Ability to work well under pressure 

This is role is a six month fixed-term contract and will be contractually based from our London office.

The successful candidate must have the right to work in the UK.

BHRC is seeking an energetic, organised, and experienced professional to support the Project Team and
Committee in delivering exciting and impactful international human rights work. 

About the Bar Human Rights Committee

BHRC is the international human rights arm of the Bar of England and Wales, working to protect the rights of advocates, judges and human rights defenders around the world. BHRC is concerned with defending the rule of law and internationally recognised legal standards relating to human rights and the right to a fair trial. It is independent of the Bar Council. BHRC’s mission is to protect and promote international human rights through the rule of law, by using the international human rights law expertise of some of the UK’s most experienced and talented human rights barristers, who work pro bono.

About the Role

We are looking for someone who is proactive and efficient with an eye for detail, who has experience working with smaller organisations, and who has a flexible and can-do attitude. The primary responsibilities would be to assist with BHRC communications, events organisation, and project administration. An interest in human rights issues or international development would be of benefit. The position will be directly supervised by the Project Team, with oversight from the Vice Chair and respective office holders as required. The position will be based in part remotely and in part in the London office, including for meetings and events. Working arrangements will be agreed with the successful candidate.

Key Responsibilities

• Manage the setting up of meetings, calls (Zoom / telephone / other virtual platforms), appointments and travel arrangements for BHRC-related business, and minute-taking for internal and external meetings on request, including the monthly BHRC Executive Committee meeting (which the Assistant must be available to attend in person unless held on Teams at the discretion of the BHRC Chair).
• Support with follow ups to email communications, meeting requests, and other routine correspondence either received by BHRC or outgoing from BHRC.
• Support the Project Team with the administration and planning of international project work.
• Assist in the organisation and administration of events and other initiatives and programmes that BHRC may host or adopt.
• Support with social media management across multiple platforms (proficiency with Twitter and LinkedIn is essential).
• Ability to draft social media posts, organisation announcements, website content, and other materials as required.
• Efficient inputting of new contacts and member data on a daily basis into BHRC membership systems as well as ongoing maintenance of contact information to ensure accuracy and integrity of information (updating contact job changes, new email addresses, renewal dates, etc).
• Support the project team with regular upload of new content and general updates to BHRC website.
• Support the project team with the creation and circulation of a monthly email newsletter sent to BHRC members and contacts via MailerLite.
• Support with ongoing administration of BHRC members (logging into database and relevant mailing lists, facilitating renewals, etc)

Person Specification

Essential

• Strong knowledge and proficiency in MS Office software.
• Strong knowledge of social media platforms, including drafting content and managing posts. 
• Ability to manage websites using software such as WordPress.
• Experience in event organisation.
• Excellent administrative skills and previous experience working in an administrative capacity.
• Strong organisational and time management skills with attention to detail.
• Fluent English in both written and spoken communication.
• Good numeracy and literacy skills.
• Familiarity with handling sensitive data.
• Flexible and enthusiastic with a can-do attitude and an ability to work autonomously and independently.
• Support of BHRC’s value and aims.

Desirable

• Interest in and commitment to human rights.
• Experience working remotely and/or in small organisations.
• Experience of working in the voluntary sector.
• Experience working with legal professionals.
• Experience with project management.
• Experience with financial reporting.
• Experience of reporting to a board of governors or trustees.

Application process

Please provide:

• CV (maximum 2 sides of A4) outlining previous experience; and
• Cover Letter (maximum 500 words) explaining why you applied for this job and how you meet the person specification.
• Interviews will take place on the 16, 17 and 18 July, candidates should let us know in advance if 
  they cannot make these dates. Please also include your start date availability in your application. 

Applications sent without a cover letter will not be considered. The names and contact details of two
referees will be sought prior to any offer of employment. Please do not include them in your application.

You must already have the legal right to work in the UK.

Are you passionate about making supporters feel valued and inspired? Do you thrive in a collaborative environment and excel in delivering exceptional customer care? Do you have experience using Raisers Edge?

The Role:

As a Supporter Care Assistant, you will play a vital role within the Fundraising team, providing excellent care to supporters. Your efforts will ensure they feel appreciated and continue to support our client's mission. You will also collaborate closely with the Database and Insight team to process income and maintain the accuracy and integrity of supporter data on the fundraising database.

Main responsibilities:

• Supporter Care Strategy: Assist in delivering the Supporter Care strategy by working collaboratively with internal teams and third parties to ensure activities are completed on time, within budget, and meet agreed KPIs.

• Supporter Communication: Serve as the main contact for supporter enquiries and complaints, ensuring timely and accurate responses following agreed processes.
• Gift Administration: Execute gift administration tasks and acknowledgements promptly, collaborating with CRM & Insight, Finance, and Fundraising & Communications teams.
• Data Management: Work with the CRM & Insight team to maintain the accuracy and data integrity of Raiser's Edge, updating supporter information as needed.
• Compliance: Ensure all activities comply with Fundraising Regulator requirements, IOF Codes of Practice, and GDPR.
• Collaboration: Foster positive working relationships with staff across the organisation.
• Confidentiality: Maintain confidentiality and security of information in line with organisational policies.
• Values and Inclusion: Demonstrate commitment to equity, equality, diversity, and inclusion.

Essential requirements:

• Solid experience in supporter care and administrative functions.
• Experience using Raiser's Edge.
• Ability to collaborate effectively with internal teams and manage financial administration tasks.
• Proficient in Microsoft Office.
• Proactive problem-solving approach.
• Knowledge of data protection and fundraising practices.
• Strong organisational skills with the ability to multitask and meet deadlines
• Strong attention to detail and time management skills.
• Ability to communicate clearly with stakeholders at all levels.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Your new company
Working for a well renowned membership body based in Central London. This role offers hybrid working and a great benefits package.
Your new role

• Reporting to the Financial Controller.
• To deliver transactional finance support across different areas.
• Processing payments and receivables.
• Provide advice to stakeholders and answer queries.
• Work on the computerised financial transaction system - Unit 4 ERPx (Agresso).
• Promote strong working relationships with internal and external auditors and promptly respond to any queries.

What you'll need to succeed

• AAT qualified or part-qualified.
• Experienced AP and AR professional.
• Reconciliation skills.
• Strong communication and organisation skills.
• Strong administrative and financial systems experience.

What you'll get in return

• 29 days annual leave.
• Fantastic pension scheme.
• Season ticket loan.
• Flexible hybrid working - 2 days in the office per week.
• Health cash plan
• + more.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the direct supervision of the Chief of Mission (CoM) and in coordination with team leaders of IOM UK, as well as relevant units at headquarters and the Regional Office, the incumbent of the post will provide planning, research and administrative support services for the whole of IOM UK. The incumbent will prioritise tasks and organise work independently based on general direction from the supervisor.

For more details about this role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.

This role involves providing a community engagement service and administrative support in association with the Senior Community Engagement Officer (SCEO) and residents. You will support the SCEO to develop and maintain resident engagement routes and assist in producing and disseminating key performance indicator information.

The ideal candidate will have experience working with local communities to achieve positive outcomes and a background in housing or administrative roles. They should excel in written and verbal communication, interpersonal relations, report writing, organisation, negotiation, IT and possess strong customer service skills.

Job Purpose

• Provide administrative support and service to the Senior Community Engagement Officer (SCEO) and residents in respect of consultation and community development.
• Support the SCEO to develop and maintain resident engagement routes including the Resident Voice database in addition to other meetings/events.
•  Assist the SCEO in producing and disseminating KPI information as necessary.
• Provide a responsive highly supportive and proactive administrative service as required to SCEO.
• Assist the SCEO to prepare and present reports, in a timely fashion, as required.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.