Administration Officers Jobs

With a history spanning over 100 years, Cruelty Free International has achieved so much. Bringing the issue of animal testing to public attention with our dynamic and determined approach, we have inspired generations of politicians, decision-makers, and compassionate people to make a difference for animals.

As the problem has grown, we have stepped up to meet the challenge across the world, placing the issue on the global agenda for the first time.

Our dedicated team are experts in their fields, combining award-winning campaigning, political lobbying, pioneering investigations, scientific and legal expertise, and corporate responsibility.

Educating, challenging, and inspiring others across the globe to respect and protect animals, we investigate and expose the reality of life for animals in laboratories, challenge decision-makers to make a positive difference, and champion better science and cruelty free living.

Our Leaping Bunny programme is the globally recognised cruelty free approval for cosmetics, personal care, household, and cleaning products - known as the best assurance there is that a brand has made a genuine commitment to ending animal testing.

More than 1,000 brands across the globe hold Leaping Bunny approval, providing real choice for ethical consumers who want to identify and buy cruelty free products.

Widely respected as an authority on animal testing issues, we are frequently called on by governments, the media, corporations and official bodies for advice or expert opinion.

We work professionally, building relationships with politicians, business leaders and officials, driving change around the globe to make a difference for animals.

We are looking for a skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.

Key responsibilities:

1. Working in support of the SBP Technical Manager, manage all Leaping Bunny and other programmes’ technical enquiries promptly and accurately, ensuring all information is data captured and fulfilled appropriately, accurately, and promptly.

2. In support of the SBP Technical Manager, be responsible for the day-to-day management of animal testing assessments.

3. Working in support of the SBP Technical Manager, provide technical information and advice to companies seeking      corporate membership of the Leaping Bunny and other programmes, and to organisations that form supply chains of Leaping Bunny licensees.

4. Carry out applicable regulatory and industry research related to animal testing and the Leaping Bunny Programme.

5. Work collaboratively with the other departments of Cruelty Free International.

6. Build relationships with current corporate partners, supporting their CSR goals.

7. Identify and resolve policy and technical issues within Leaping Bunny and potential new programmes.

8. Provide technical information and advice to other animal protection groups internationally who are licenced to operate Leaping Bunny, ensuring the consistent application of standards and procedures.

9. Work in support of the SBP Technical Manager to develop new licensing programmes for different market sectors as required.

10.Maintain best practice surrounding customer care and data protection and ensure compliance with relevant information legislation such as GDPR.

11. At the request of the SBP Technical Manager or other senior management, support the work of the organisation by undertaking any other appropriate tasks.

Personal Specification Personal attributes needed for this role are:

A positive and flexible approach to work.  

Excellent interpersonal skills, including the ability to build and maintain positive and productive relationships with key stakeholders, decision makers and colleagues.

Excellent written communication skills across a broad range of channels.

Ability to strictly maintain agreed technical messaging protocols and to use one’s own initiative and common sense as required.

Excellent organisational skills with the ability to prioritise workloads and work to multiple deadlines.

The ability to take instructions and to work well within a team and with colleagues in different disciplines across the organisation. • Willingness to work un-sociable hours when required to get the job done.

Proven commitment to animal protection including the aims and objectives of Cruelty Free International and group of companies.

Experience/Knowledge:

At least one year’s experience of working in a similar role, acting as first point of contact for technical queries, and of providing core membership services to users.

At least one year’s experience of working in a FMCG industry.

Proven ability to work with a range of stakeholders with experience of building relationships, ideally within the corporate sector or working with corporate partners.

Proven ability to deal with technical and scientific information and experience of translating such information for public and lay audiences.

Proven project management skills and a track record in delivering against multiple deadlines in a pressurised environment.

Experience of administering a technical programme which requires significant attention to detail.

Experience of maintaining high quality and accurate records, using appropriate software and online applications.

Proven experience of maintaining compliance with the Data Protection Act and GDPR.

Proven interest in animal protection and the potential to create change in the ethical consumer marketplace.

Experience of using O365 applications, including Word, Excel, and Outlook. Education and Professional Qualifications needed:

Educated to degree standard or qualified by equivalent work-based experience.

To provide a high-level and proactive administration service within the Membership Services Team, with a focus on excellent customer service, relationship building and offering informed guidance and support to RDA UK’s network of Member Groups, Accessibility Mark Centres, volunteers, participants and members of the public, throughout the UK.

Over the last few years, NHYC has grown to a team of over 70 staff.  This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly.  This role’s specific focus will be to support the Finance and Resources manager with general bookkeeping, analysis of financial information and ensuring compliance of financial procedures. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. This role does require prior experience in an administrative role.
The role is based at our day centre in Camden. 

• Full-time permanent contract
• Salary £31,200-£34,736
• Deadline: 9am Friday 6th December
  *Please note that we may close earlier if there are a high number of applications

Operations Administrator

We are looking for a top-performing administrator in this key role offering remote and part-time working. 

If you want to join an ambitious and dynamic organisation committed to the transformation of high potential sectors in East Africa, then apply today!

Position: Operations Administrator

Location: London, UK with option for working either from the offices in London or remotely from home

Hours: Part-time (0.5 FTE)

Salary: £13,636 per annum (£27,272 p.a. Full time equivalent)

Contract: 1-year fixed term contract based in the UK

Benefits: Generous pension scheme, 22 days annual leave rising to 25 days, 3 days discretionary leave over Christmas, life assurance, income protection, private health and dental care, annual health checks and Employee Assistance Programme, plus a range of benefits designed to promote your work/life balance and make your time with the organisation enjoyable and rewarding. 

Closing Date: 12 December 2024. Please note that we may close this vacancy earlier if we receive a high volume of applications and interviews will take place on a rolling basis.

The Role

You will provide logistical and administrative support, primarily to the UK team, to facilitate efficient and effective day-to-day operations. Under the direction of the UK Operations Manager, you will contribute to the successful implementation of activities across the organisation.

Key areas of responsibility include:

• Travel and logistics support 

• Financial administration

• Support to the Executive Director 

• Meeting and event coordination 

About You

This role will suit a high-quality, experienced Administrator with a proven successful track record operating in high-performance teams. 

You will have:

• Excellent communication skills 

• Strong organisation skills with an ability to manage multiple priorities and deadlines for different team members in a fast paced and often fast changing environment

• Relevant work experience in an administration role. 

• Experience supporting a busy team with a high volume of travel for both direct team members as well as some external consultants. 

• Experience managing travel logistics across a number of different countries or locations would be an advantage.

If you meet the criteria outlined above and would like to apply for the role, you will be asked to submit an up-to-date Curriculum Vitae/Resume (of no more than 2-3 pages) and a cover letter.

Your cover letter should be no more than one page long. It should explain why you are interested in this opportunity, and how your skills and experience make you a good fit. Bullet point only cover letters will not be considered.

About the organisation

The organisation is a private foundation set up by Lord David Sainsbury that is committed to building stronger economies in East Africa through the transformation of high potential sectors.

Due to the volume of applications, only shortlisted candidates will be contacted.

Diversity, equity and inclusion

Diversity, equity and inclusion are central to the organisation, as such it is committed to treating all employees and job applicants fairly, equally, and no less favourably than anyone else. It recognises, respects and values diversity and the benefits that difference can bring to the organisation.

You may also have experience in areas such as Operations, Operations Administrator, Operations Support, Operations Admin, Administrator, Administration. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About us 

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy. 

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

About the role

The Finance Officer at the Refugee Council plays an important role in efficiently managing resources and financial processes, ensuring funds are directed to support refugees effectively. By maintaining accurate records and timely funding, the role supports refugees in building secure lives and contributing to UK communities.

Roles and responsibilities

• You will post purchase invoices on the accounting system daily and raise sales invoices as they become available (on average, 10 sales invoices per week).
• You will allocate direct debit payments to the staff credit card statement monthly.
• You will manage petty cash payments, perform cash counts, and reconcile the cash tin.
• You will work alongside the Senior Finance Officers to allocate incoming funds to income accounts and resolve discrepancies.

Inclusion and accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from diverse backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 9 December 2024.

Interview date: w/c 9 December 2024. 

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

Programme Officer

Level Water is a national charity providing opportunities for young disabled people to learn to swim. Our mission is to work in partnership with national and regional organisations to deliver affordable, adapted, high-quality swimming lessons and start a lifelong love of swimming. We are seeking a passionate and experienced Programme Officer to join our dynamic team and drive the continuous growth of our projects by recruiting more sites & swimmers.

Job Summary: The Programme Officer will be responsible for managing the onboarding process of new sites, ensuring they meet our standards, and coordinating the referral of young people and families into our swimming programme.

This role requires excellent organisational and administration skills, strong communication abilities, and a passion for promoting swimming as a lifelong habit.

Key Responsibilities

1. Site Onboarding:

● Manage the onboarding process for new swimming lesson sites, including liaising with site managers and staff.

● Ensure that new sites meet all necessary standards and requirements for delivering high-quality swimming lessons.

● Work with the Training & Development manager to provide training and support to the new site.

● Manage and maintain the new site pipeline, engaging with new sites as required.

1. Site Management:

● Develop relationships with existing sites to ensure further opportunities & growth

● Ensure all sites are invoicing correctly monthly

● Input all invoices into finance tracker

● Ensure sites meet their partnership obligations to book swimmers

1. Referral Coordination:

● Develop and manage the referral system to identify and refer young people and families to appropriate swimming lessons.

● Work closely with community organisations, schools, and other partners to generate referrals.

● Maintain accurate records of referrals and ensure timely communication with referred families.

● Keep the database updated and accurate with referrals, swimmer and application information.

1. Community Engagement:

● Build and maintain strong relationships with community partners to promote our swimming programs.

1. Administrative Duties:

● Maintain detailed records of site onboarding processes, referrals, and communications.

● Prepare and present reports on onboarding and referral activities to senior management.

● Assist with other administrative tasks as needed to support the smooth operation of the swimming programs.

1. Customer Service:

● Serve as the main point of contact for families and young people referred to our programs, providing them with information and support.

● Address any concerns or issues that arise during the onboarding or referral process in a timely and professional manner.

1. Training and Development coordination and support

● Support the Training & Excellence manager to book training for new and existing sites.

Skills and Experience

● Strong communication skills: Able to respond professionally and empathetically to parent and pool inquiries via phone, email, or in person.

● Exceptional organisational abilities: Capable of managing multiple tasks and prioritising workload effectively.

● Attention to detail: Proven ability to handle data entry, document preparation, and record-keeping with a high degree of accuracy.

● Problem-solving skills: Adept at addressing parent concerns and resolving issues efficiently by sourcing the right information from the right stakeholders.

● Technical proficiency: Familiar with Microsoft Excel, and other administrative tools.

● Team collaboration: Able to work effectively within a team environment while maintaining individual responsibilities

● Self-motivation: Demonstrates a strong personal drive to achieve goals and deliver results independently.

Safety Net is a charity supporting the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria. 

We offer free advice, support, counselling, therapy and group work to adults, children and young people who have been affected by abuse and trauma and provide trauma-informed care through a range of services designed to foster recovery and empowerment. 

We have a brilliant opportunity for a highly organised and effective Administration and Operations Lead to play a pivotal role in the smooth running of our organisation. You will be instrumental in ensuring day-to-day operations run effectively, allowing us to focus on providing crucial support to survivors of abuse. 

This role combines leading operations and administrative support with trustee liaison responsibilities.  It also encompasses management of a small team. 

You will have a demonstrable strong background in compliance, leading administration, delivery of services and process driven requirements in a robust and highly effective way.  To do this successfully you will also have developed communication, ICT and interpersonal skills, and have experience of leading operational processes, HR admin and data protection. Essentially, you will have a strong commitment to supporting our values and mission.

Key outcomes of the role are:

• Successful management of referrals for individuals affected by sexual and domestic abuse, ensuring processes are trauma-informed, and overseeing data collection and reporting.

• Effective development and implementation of systems to improve operational efficiency and effectiveness

• Accurate oversight and reporting on project progress, challenges, and proactive problem-solving.

• Total compliance with policy, procedure, and health and safety and legal requirements.

• HR administration, compliance and onboarding of new team members.

Closing date for applications: 9am Tuesday 10th December 2024

Interview to be held on Monday 16th and Tuesday 17th December 2024 in person at our Carlisle Headquarters.

Kent Community Foundation is looking for its next Chief Executive who will continue to drive the organisation forward. As a professional grant-maker, Kent Community Foundation has been finding, funding and supporting small charities and community groups across Kent and Medway for more than 23 years.

You will be ready to inspire our team of 18 people, our Board of Trustees and a network of philanthropic individuals, families and businesses in Kent and Medway. You’ll be a strong advocate for the voluntary sector, passionate about delivering better social outcomes in local communities and seek to build on the Foundation’s reputation as a leading funder. 

In this pivotal role, you will collaborate with the Board of Trustees to deliver Kent Community Foundation’s long-term strategy, budget, and business plan. The role involves building strong relationships with donors, funders, and stakeholders to expand our impact and income. You will ensure the organisation operates efficiently and achieves its ambitious goals. Additionally, you will monitor key indicators including financial health, while representing Kent Community Foundation at external events and in the media to enhance its reputation. 

The ideal candidate will have proven leadership and relationship-building skills, with experience in major donor fundraising, business development, or driving sales growth. Financial acumen, innovative thinking, and a passion for empowering communities are essential, alongside a commitment to Kent Community Foundation’s core values. 

Operations Administrator

We are looking for an Operations Administrator to join the team supporting facilities and building maintenance and offering general admin and operational support.

This role could also be full-time incorporating the HR support function, which at the moment is as separate standalone part-time role.

Position: Operations Administrator

Location: Bristol (onsite)

Hours: 15 hours per week (0.4 FTE) 7.5 hours split any days Monday – Thursday. Fridays are mandatory. (or full time hours for the HR and Operations Officer role combined)

Salary: £25,000 pro rata (£10,000 actual)

Contract: Permanent

Closing Date: Monday 2nd December 11:59pm

Interview Date: Interviews expected to be held w/c 9th December

The Role

The Operations Administrator will be responsible for the facilities, asset, and building maintenance of an owned therapy building. The Operations Administrator will understand that due to the building being used for therapeutic purposes, there will need to be clear communication between staff and suppliers on ‘quiet times’ and optimal visiting times.

Main areas of responsibility include:

• Stock control
• Maintaining relationships and organisational contracts with suppliers e.g. phone company or IT support
• Ensure office workplace health and safety standards are upheld
• Assist with operational aspects of staff away days and events e.g. venue booking and staff lunch
• Support with the set up and management of the outreach centres
• Supporting staff with internal operational enquiries
• Working closely with the Finance Manager to ensure operational expense is accurately reported
• Tracking and management of petty cash
• Finance admin support

We are advertising this as a part-time permanent role but would welcome applications for this post and the HR  post as a full-time position, HR and Operations Officer, £29,000 annual salary 1.0 FTE.

Due to the nature of the role (facilities & building maintenance), remote working is not an option. Please only apply if you are able to commute to the therapy building in St Paul’s, Bristol. 

About You

You will have experience in facilities/building management, administration and/or office operation OR equivalent experience, with a strong focus on overseeing administrative systems

You will be asked to submit a CV and then those selected to move to the next stage will be asked to submit a supporting document alongside their application.

We appreciate that some candidates may find other means of communicating their skills and experience more suitable to them, so accept the following supporting document formats:

• 2-page cover letter
• No more than a 5-minute long video (either sent as an mp4 attachment or a link to an unlisted YouTube video)
• A poem no longer than 2 pages

About the Organisation

The charity offers specialist support and therapeutic services to children, young people, and their families who have experienced child sexual abuse. They believe in creative evidence-based support services led by the voices of young people and their families. The specialist services are designed to grow connection and community with families who have experienced sexual abuse. The services have a creative arts focus because they believe in the transformative power of creativity in helping families to rebuild their lives after abuse experiences. Research guides everything the team does, it helps everyone to understand the service, develop best practice nationally in the sector and is a platform for amplifying survivors voices. 

Benefits include:

• 25 days holiday plus bank holidays. We currently award the Christmas – New Year period off to staff (not deducted from allowance)
• Generous leave allowances (sickness, maternity, etc.)
• Flexible employer
• Whole-organisation Professional Development Fund and Policy to help your CPD
• Access to Employee Assistance Programme
• Fantastic, kind, and hardworking team

The organisation is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. Therefore, are particularly keen to hear from candidates living with a disability, and those from the global majority.

You may also have experience in areas such as Admin, Administrator, Administration, Operations Administrator,  Buildings Administrator, Support Administrator, Maintenance Administrator, Facilities Administrator, HR and Operations Administrator, Operations Coordinator, Operations Officer, Maintenance Coordinator, Buildings Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Opportunity

An exciting new opportunity has arisen for a part-time Operations Administrator to work within the Operations team for Centre 33. Centre 33 is a well-respected charity based in five Hubs in Cambridgeshire and is well known for our support for young people.

Purpose of your job

The Operations Administrator role will report to the Operations Manager and will assist with the smooth and healthy running of each Hub enabling staff to deliver their work effectively. The job holder must have excellent communication skills, be able to work on their own initiative, think ‘outside of the box’ and be able to effectively plan their own workload. They will be expected to work with the Facilities Officer and liaise closely with Hub administrators in other locations and will be key in the administration of areas such as Facilities, IT and Telephone Equipment provision, Consumables and Stationery ordering, Health and Safety and Hub Maintenance. There will also be an element of working closely with and supporting the Operations Manager to ensure the effective use of software systems, such as Microsoft Sharepoint and Teams as well as being involved in ad hoc projects.

You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.

This post is subject to a DBS check and references.

Centre 33 strives to be an equal opportunities employer. We welcome discussions about part time and flexible working arrangements.

Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life.  We are growing to expand who we can help to other geographical areas.  

We are looking for a Finance Officer to work closely with our management team to assist, develop and manage the Charity Finances to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.  

In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support. 

This is a great opportunity to be involved from the very beginning in the delivery of a new programme - Barrow Buddies!

The service will provide opportunities to gain confidence and improve orientation and mobility for people who are vision impaired and living in Barrow-in-Furness. In addition there will be a weekly walking group.  All of ths will help adults with vision impairments to feel more confident making short and purposeful journeys independently and improve health and fitness through the walking group. Volunteers will provide much of the one-to-one support to service users with the guidance of this post-holder.

This post-holder will be supported by an expert team of Volunteer Officer, Engagement Officer and a Service Manager with a proven track record in outdoor activities.

We are looking for a high energy, highly organised, person-centred individual with an optimistic attidue and an ability to flex to changing needs.  A walk leader qualification or previous experience in the vision impairment sector would be beneficial but not essential.  Full training will be provided.

It's a unique and really exciting role for the right candidate! 

Due to the nature of the role, it will be based mainly in our office in Barrow-in-Furness, with one day a week available to work from home, subject to business need. 

Senior Finance Administrator

We have an exciting opportunity for an experienced Finance Administrator to join a dynamic and supportive team. 

The role offers hybrid and flexible working and part-time hours.

Position: Senior Finance Administrator

Location: Remote 

Hours: Part-time working, 16 hours per week with the option to work up to 22.5 hours

Salary: £28,626 - £34,544 pro-rata (plus London weighting if applicable)

Benefits: 22 days annual leave plus Bank Holidays (pro rata), day off for your birthday, 5% pension contribution

Contract: Permanent

Closing Date: 16th December 2024. Interviews will be held on a rolling basis, so early application is encouraged as we reserve the right to close the advert early

The Role

The Senior Finance Administrator is essential to the financial operations of the organisation and is responsible for preparing and sending accurate invoices, managing AR/AP, preparing budgets and reports, improving internal processes and handling finance-related enquiries.

Working closely with the staff team and board, the Senior Finance Administrator provides business support, while ensuring that all financial processes align with the co-operative’s values and strategic goals.

Main duties include:

• Ensure the effective day-to-day running for financial operations in line with processes and procedures

• Regularly review finance systems and processes, recommending and implementing improvements to enhance efficiency and data accuracy.

• Use CRM and accounting software (Xero) to ensure accuracy of data to manage financial data and information.

• Create financial reports and support business development.

• Create and check invoices for accounts payable and receivable, ensuring accuracy and timeliness, and cash flow.

• Set up new suppliers and maintain strong relationships with purchasers, manage contract renewals, ensuring all contracts are up-to-date and compliant.

• Support payroll and expense claims

• Handle finance-related enquiries, providing accurate and timely responses.

The position is grounded in the co-operative’s ethos, ensuring financial processes align with the organisation’s values and strategic objectives. The co-operative is co-run and co-owned by its members, who are Deaf people and communication professionals. As an employee, you can become a worker member and have a say in how the business is run. 

About You

You will have demonstrable experience of working in a finance administration role with an excellent understanding of financial principles and practices. 

You will also have experience of:

• Using Microsoft Office, in particular Excel including formulae and data analysis

• Using Xero

• Dealing with income

• Using a sales CRM database

Join the team and contribute to a meaningful and impactful mission while developing your career in a supportive and inclusive environment. 

To fulfil the role, you must have the right to work in the U.K. 

About the Organisation

The co-operative develops ethical tech to support the provision of British Sign Language (BSL) Interpreters and other communication professionals. The organisation values diversity and promotes equality and encourages and welcomes applications from all sections of society and are keen to receive applications from members of the Deaf community. We are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. 

You may also have experience in areas such as Administrator, Admin, Administration, Finance Administrator, Finance Officer, Finance Coordinator, Finance Support Administrator, Finance Lead, Senior Finance Administrator. #INDNFP

Please note NFP People are advertising this role on behalf of our client.       

Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing.

We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022, and has been developed and configured to meet our growing needs since then.

As the demand for our model increases around the world, we need a highly capable Salesforce and data administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We’re looking for someone who can not only ensure that the existing system works well and is well managed, but who can identify opportunities for improvement and help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work.

The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. 

Key Responsibilities:

 Oversee Salesforce System: maintenance, training, development, and reporting

Maintenance, user management, support and development 

• Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings 

• Customise Salesforce to meet our business requirements, with outsourced development support to create and manage of custom objects, fields, formulas, validation rules, and process automation 

• Collaborate with stakeholders to gather and analyse business needs, translate them into technical requirements, and implement effective Salesforce solutions 

• Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Managing work outsourced to Salesforce contractors when needed 

• Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data 

• Stay current with the latest Salesforce releases, features, and best practices, and evaluate their potential impact on the organization 

• Identify opportunities for process improvements and system enhancements to maximise Salesforce functionality and efficiency 

• Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem 

• Maintain comprehensive documentation of Salesforce configurations and process 

• Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). 

• Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users 

• Oversee smooth onboarding and training process for new members to ensure effective adoption. 

Integrations 

• Manage the integration of applications with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed.  

• Support users with the building of individual Form Assembly forms, updating when needed (ad hoc) and embedding them in their websites. 

Reporting 

• Support us to produce effective and easy to understand reports from the system:

• Opportunities - pipeline and income reports for board meetings 

• Grants - tracker and applications analysis, extraction of impact data for evaluation purposes 

• Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this 

• Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. 

Overseeing our IT systems with the support of outsourced consultants 

As well as the Salesforce administration, the candidate we’re looking for will be able to assist us as: 

• a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers’ processes on the MS 365 environment 

• Troubleshooting issues as a first point of contact before liaising with outsourced providers. 

• Recommend Cyber Security improvements. 

• Maintain an up-to-date list of active users, MS 365 licenses and Antivirus license protection. 

• Support us with the management of our website domains – purchasing new ones on request and performing updates when needed. 

Data Protection Officer point of contact 

• Support our organisational Data Protection and lead on issues to improve where needed, ensuring Conservation Collective is compliant with and follows the Information Commissioner Office Data Protection policies (GDPR). 

The successful candidate for this role will need to demonstrate: 

• Minimum of 1 year’s experience as a Salesforce Administrator 

• Salesforce Administrator certification 

• Strong knowledge of Salesforce architecture, data models, and best practices for configuration and customisation 

• Proficiency in Salesforce Lightning Experience  

• Hands-on experience with Flow Builder 

• Solid understanding of Salesforce security models, including roles, profiles, and permission sets 

• Proven ability to gather and translate business requirements into effective technical solutions 

• Clear communication skills, verbal and written. This is vital in supporting colleagues with less technical experience! 

• Solid understanding of Data Privacy and GDPR regulations 

• Excellent problem-solving skills with the ability to troubleshoot and resolve system issues 

• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment 

• Ability to work independently/remotely.

• Experience in not-for-profit sector 

Ideally, they’ll also be: 

• Passionate about nature and the environment 

• Comfortable with using Slack and Canva environments. 

• Being able to speak other languages, Spanish, Greek or Italian would be a bonus!  

Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as:

• Flexible working as standard (hours and location)

• Unlimited holiday allowance 

• Private medical insurance 

• Salary sacrifice pension scheme 

• CPD opportunities 

• Possible travel in the UK and internationally   

• Saving the world!