Administration Officer Jobs

Peer Support Group Development Officer

We have two positions available:

Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)

• Please note that you MUST Live in the area/region that you are applying for

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region that you are applying for:

            Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

            Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc

In this multi-faceted essential role, you will be the first point of contact for our supporters and provide high-quality customer service and support, from handling enquiries through to  resolution, processing income donations, sending out donation thank you letters and  supporter materials, all in a professional manner.

It is an exciting time to join King’s College Hospital Charity and the Fundraising and Communications Team to support our innovative and ambitious fundraising targets. We recently had our biggest ever team at the 2024 London Landmarks Half Marathon, with 96 runners representing Team King’s and over £85,000 raised for our hospitals. The Great Hospital Hike, our flagship fundraising event, also raised over £160,000 for our hospitals, with our supporters walking the 18-mile route from King’s College Hospital in Denmark Hill to the Princess Royal University Hospital in Bromley.

The Supporter Services Assistant is often the first point of contact at the charity for supporters - handling enquiries, processing income, sending out donation thank you letters and supporter materials and mass postal mailings, where required. You will combine excellent supporter care and customer service with administrative efficiency and attention to detail to ensure that the supporter experience is smooth and positive from start to finish. You'll be skilled at listening and responding to queries appropriately, both over the telephone, via email and letter.

You will use the Access Charity Customer Relationship Management (CRM) database to make sure all supporter information is recorded consistently, kept up to date and maintained in accordance with database management procedures. You will work closely with the Database Manager and Senior Fundraising Operations Officer to highlight opportunities for improvements to processes and procedures.

Key Responsibilities:

• To give supporters a positive, consistent experience in all their interactions with the Charity, especially in response to enquiries, income handling and donor thanking.
• To ensure that income is recorded accurately and promptly on the CRM database to enable the Finance team to reconcile and correctly allocate income, and the Fundraising team to have financial oversight of their fundraising activities.
• To ensure that supporter records on the CRM database are kept up to date, adding enquiry responses, donation correspondence and amending records where requested by either the supporter, members of the Fundraising & Communications team or wider charity colleagues.

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life.

Please review the job pack for full details on the role. We want to hear from if you are interested in helping us make a difference in our communities, possess the skills and experience outlined in the job pack and our values resonate with you. 

Do you have a passion for supporting young people’s mental health and a desire to make a difference? Are you motivated, organised, and able to be flexible to cope with the changing demands of a growing organisation. If so, we have an exciting opportunity to join a small, local charity as our Centre Manager. 

About Us

The Purple Elephant Project is a dynamic charity providing vital therapeutic interventions for children and young people in Greater London. Our mission is to alleviate mental health distress by working through challenging and traumatic early life events using Play and Art Therapy. We're seeking a dedicated Centre Manager to join our growing team and help us continue making a difference in young lives.

The Role

As our Centre Manager, you'll be the backbone of our daily operations, while ensuring our Twickenham centre runs smoothly and efficiently. You'll play a crucial role in supporting our staff, therapists, and volunteers, while also providing a welcoming environment for the families we serve.

Key Responsibilities:

·Oversee day-to-day centre operations, including opening/closing procedures and security and ensuring the facility runs smoothly and facilities are well maintained. 

·Manage the Centre Coordinator 

·Coordinate centre scheduling, including therapist sessions and other meetings

·Provide administrative support to the CEO and handle enquiries

·Ensure compliance with health and safety regulations and charity policies

·Maintain personnel records & IT access

·Oversee the client record keeping system and support staff users 

·Support staff recruitment and induction processes

·Recruit and manage volunteers

·Keep our website up-to-date 

What We're Looking For:

·Excellent administrative and organisational skills

·Proficiency in Microsoft Office and confidence with IT systems

·Strong communication and interpersonal skills

·Ability to work independently and as part of a team

·Empathy and understanding for the families we support

·Flexibility to adapt work to support the changing needs of the charity 

Desirable Qualities:

·Understanding of children's mental health

·Experience in office management

·Experience in volunteer management

·Driver's license and own vehicle

What We Offer:

·A chance to make a real difference in children's lives

·A supportive and collaborative work environment

·28 days holiday (pro-rata, including bank holidays)

·Workplace pension scheme

·Opportunities for professional development

The Purple Elephant Project is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an Enhanced DBS check and provide references.

We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds.

Lottery Development Officer

£30,195.77 pro rata

Hybrid working  
37.5 hour per week (part-time hours 30+ would be considered)

About us:  

At Bluebell Wood Children’s Hospice we care for children and young people whose lives are just too short. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Did you know that every year we need to raise £6.5m to keep our doors open and only around 16% of our income comes from statutory funding? The rest has to be raised through fundraising activity. 

We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.

The role:

An exciting opportunity has arisen within the Income Generation team at Bluebell Wood and we are now on the lookout for a dynamic and driven individual to develop and manage the organisation prize-led fundraising income streams.

Bluebell Wood’s weekly lottery and seasonal raffles are crucial for our care funds. Using your strategic thinking and commercial experience, you will oversee prize-led development and operations, ensuring targeted income levels are achieved in line with relevant governance.

The successful candidate will work alongside the Individual Giving Manager to implement strategies to ensure participation grows year on year in alignment with the business plan, whilst also working to both maximize the net contribution of all Bluebell Wood gambling products and to develop new products with this donor audience in mind.

The requirements:

Our direction of travel is to always be creative and ambitious in our growth, therefore we are looking for somebody who is driven to continually improve and develop our income generation opportunities. 

To fulfil this role effectively you will be target-drive, have experience managing budgets and will develop and implement thought provoking campaigns to engage both current and new supporters to maximise income.

You’ll also have a solid understanding of relevant regulations and codes of conduct, be proficient in data management, and ensure compliance with the Gambling Act 2005

At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together. 

How to apply: 

For informal enquiries please contact Kelly Gerrard. 

Download the job description and person specification here. 

Download your application form from our website jobs page. 

Closing date: 14th August 2024

Salary Range: £31,505 per annum

Start Date: As soon as possible

Duration of Contract: Permanent

Location: Fauna & Flora, Cambridge.

Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

We are looking for two passionate and motivated individuals to join our team as Technical Officer (Nature Positive), to support the work of our Business & Nature team including the development of corporate nature strategies, supply chain frameworks and landscape initiatives for nature.

These positions present an exceptional opportunity to work with leading global businesses and other stakeholders to translate nature ambition into practical on the ground impact. You will get involved in wide ranging projects and activities, across different geographies and sectors including mining, renewable energy, food and agriculture, and tourism. You will be presented with opportunities to grow your knowledge and experience of the business and nature field through the practical application of fast evolving frameworks, models and concepts.

A collaborative and dynamic team player, you will have a strong skillset in research and analysis, written and verbal communication, and relationship building. You will have a good understanding of the international landscape for business and nature, the role of the private sector in halting and reversing nature loss, and the interconnections between nature and wider sustainability issues.

In return we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants.

The closing date for applications is 12 August 2024. 

Contract type: Permanent
Hours: 37.5hrs per week
Salary: £32,074 - £34,240 per annum

Are you an experienced legacy case officer, who wants to be part of our lifesaving team? 

We’re looking for a Legacy Case Officer to join our Individual Giving team, to ensure that Thames Valley Air Ambulance is processing gifts efficiently, playing a crucial role in the administration of this pivotal income stream. 

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air. 

We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond. 

We love what we do. Our charity is a place where people care for each other, provide support and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters and community. All our staff live our values: passion, excellence, respect and care.

The role

As Legacy Case Officer you will:

- Be first point of contact for the Legal team, representing the charity in communications with legal professionals
- Be responsible for the day to day management and coordination of legacy case file administration and stewardship for Thames Valley Air Ambulance to meet the legacy income budget
- In conjunction with the Individual Giving (and legacy?) Development Manager, develop, deliver and evaluate a legacy programme, in line with the Fundraising department strategy and Thames Valley Air Ambulance aims 
- Act as a source of expertise in legacy fundraising for the charity 

About you

To be successful in this role, you will need strong administration skills, with the ability to manage a varied and busy workload effectively. You will also need excellent communication skills, from drafting written correspondence to interacting with the public on the phone, or face to face at events. Ideally you will have experience of having sensitive conversations as you will be in regular contact with bereaved families. A knowledge of Wills, Probate and Trust law would be desirable. 

If this role sounds like it’s for you, we would love you to apply! 

We offer a competitive salary and great staff benefits such as:

- 25 Days holiday 
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme 

 
Closing Date:  1 August 2024  

This post may close early due to high numbers of applications, so you are advised to apply promptly.

You may have experience in the following roles: Legacy Officer, Legacy Coordinator, Legacy Manager, Fundraising Administrator, Probate Administrator, Trusts and Estates Administrator, Charitable Giving Coordinator, Donations Administrator, Individual Giving Officer, Fundraising Manager, Legal Administrator, Wills and Probate Assistant, Estate Planner, Charity Administrator, Bereavement Support Officer, etc.

REF-215 189

Key information

Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum

Key skills

Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation

Job description

Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.

Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.

Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:

- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.

Key responsibilities:

- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.

This role will require an enhanced criminal record check.

Benefits:

- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
 

About you
Essential:

- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
 

Desirable:

Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

How we recruit

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.

REF-215739

The Alumni and Development team at the University of Strathclyde seeks to appoint an experienced fundraiser to the post of Development Officer (Scholarships).  This is a 12-month maternity cover contract where you will be responsible for an exciting and popular student scholarships programme.  You will play a key role in the account management of student scholarship support from our alumni, trusts and company supporters.  This is an opportunity to progress your fundraising career in a Higher Education environment and to develop your fundraising skills.   

Strathclyde is a socially progressive university and we aim to widen access to university for students from all backgrounds, including those in financial need. We are also a research intensive university, which makes and impact on society and our scholarships help us to attract the most talented research students.  If you are passionate about helping students to succeed, then you will have the opportunity to support our vision and make an impact.

 Your day to day responsibilities include face-to-face fundraising meetings with donors and potential donors; organising small cultivation events to develop donor relationships and working across the University with staff and students to deliver a variety of important scholarship programmes. 

The successful candidate will have some face to face fundraising experience and will be looking to take the next step in their career as a fundraising professional in a supportive environment.

Brief Outline of Job:

·  

· Establish and deliver a programme of fundraising and donor engagement to raise philanthropic support for the University scholarship programme (gifts of £6,000+ - £30,000)

· Identify, build and develop relationships with potential donors through face-to-face meetings and by organizing small, exclusive events (lunches, dinners and receptions).

· Aim to raise c£300k in scholarship funds over the year’s contract.

· Prepare funding proposals for potential supporters. Scholarships donors include alumni, corporate donors and trusts & foundations. 

· Prepare reports and steward existing donors to ensure ongoing support.

· Support the development of scholarship fundraising strategy, working closely with the Individual Giving Manager.

· Manage relationships with major scholarship partners, working with senior colleagues from across the University in this goal. This includes creating funding proposals, producing annual reports and organising visit and events.

· Develop fundraising materials by producing engaging copy and cases for funding support.

Please refer to the full job desciption for more information and details on how to apply. 

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small dynamic team and make a real difference to the future of care and support by:

• Monitor TLAP work programme, milestones, and risks.
• Report TLAP programme delivery to government and funders.
• Provide Business Support to TLAP Programme Board and ensure governance compliance.
• Co-produce business and finance policies and processes with team, National Coproduction Advisory Group and SCIE finance and HR teams.
• Manage TLAP core team functions and budgets.
• Plan and support delivery of national TLAP events.
• Line manage Business Administrative Officer and deputise for Head of PMO

What we are looking for:

· At least 10 years experience working in administrative roles

· Commitment to equity, diversity, and inclusion

· Experience of working in coproduction with people with lived experience

· Experience of coproducing processes and procedures with various stakeholders

· Skilled in all aspects of administration and budget management

· Experience of using ICT effectively

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us 

Engagement Officer

Salary: £27,029 to £29,159 (pro rata), with an 8% pension contribution

Contract: Fixed Term to 31 May 2025, possible extension. 0.5FTE (17.5 hours per week)

 Location: Office in Guildhall, remote working, and outreach work

 Responsible to: Thames Programme Manager

 What does Thames21 do?

 Thames21 is one of London’s leading environmental charities and its work on rivers and landscapes across London and the Thames Basin builds climate resilience, biodiversity and connected communities. It supports the relationship between communities and their rivers while aiming to deliver powerful social impacts like improved wellbeing, community cohesion, and greater equality of access to good quality green-blue spaces.

Job Description

Purpose of the job

We are seeking a skilled engagement officer to work on our projects in London and the Thames Basin. This role offers an opportunity for the post holder to make a difference to diverse areas of London, with differing challenges and an array of ambitions.

The key skill for this role is being able to connect with and bring people together. The project relies on creating strong networks of local institutions, such as schools and local authorities; grassroots organisations and groups; community leaders and representatives from the public and private sectors, including councillors and politicians.

The key value for this role is curiosity. Being able to ask questions, listen and encourage people to get involved in whatever way they are able, will help you succeed.

You’ll thrive in this role if you are able to see the strengths and assets of communities and individuals and find space for them to flourish. By working together with local people in diverse communities beside waterways you will establish a new and positive ongoing relationship between Londoners and their blue spaces.

A typical day is likely to involve keeping on track with what’s happening across each area, meeting with key partners, being alert to upcoming network meetings, or delivering community events or activities. You might be working from home, or out of our offices in Bow or Guildhall, or working with a community group or local organisation or institution, including schools, co-producing an engagement event.

You might be posting on social media or updating the web page. You may be working on strategic long-term plans on how to share the learnings from the project. You’ll be thinking both big and small on any given day!

Diversity

We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. This role is primarily about community engagement. For that reason, while an interest in environmental issues is a bonus, it is not required for the role.

Main duties and responsibilities

1. Plan, support and deliver a range of activities to engage local communities and build connections between them and blue spaces. Raise awareness and respect for the river and water environment, including Thames riverbank and foreshore, adhering to Thames21’s health and safety policies.

2. Compile area profiles, identifying key stakeholders from public, private and third sectors. Work with stakeholders, including schools, to ensure understanding of the programme and the opportunities available.

3. Work with local community organisations and representatives to open dialogue with residents about local perceptions, connections and interest in the river and co-produce an engagement programme that will lead to a better understanding of the environmental issues that affect blue spaces; improve community wellbeing and explore cultural connections to rivers.

4. Carry out robust monitoring processes, including gathering feedback from partners and participants and regularly evaluate the effectiveness of projects. Collaborate with colleagues to inform a relevant programme of activities that will engage a wider diversity of Londoners with the Thames.

5. Work with Thames21’s Comms Team to promote projects, celebrating achievements and learnings; and collate and contribute content for the webpage.

7. Contribute to internal quarterly reports and annual reports to funders.

8. Represent Thames21 at community events, activities and partnership meetings.

9. Maintain clear records of progress, ensure all administration and statistical information is kept, and regularly upload information onto the Thames21 database.

10. Attend Thames21 Team Meetings and liaise with Thames21 staff.

This job description cannot cover every issue or task that may arise within the post at various times. The post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities and with those in this document.

 Person Specification

 It is essential that in your application you give evidence or examples of your proven experience in each of the following criteria.

 Experience:

· Experience of working with a broad range of community groups, volunteers and private and public sector organisations.

· Experience of organising safe and successful events and activities with community groups and grassroots organisations from conception through to delivery and evaluation.

Ability:

· Excellent communication skills, using good listening skills, curiosity, empathy, and tact to build positive, trusted relationships with individuals, grassroots groups and community organisations.

· Ability to be resilient and manage a demanding workload with enthusiasm and self-motivation.

· Ability to work alongside residents to “work with”, not “do to”, following the principles of co-design or co-production of services.

· Current driving licence and willingness to drive a van to and from various sites across London, if required

Knowledge:

· A strong interest in the environment and an understanding of environmental issues.

· Knowledge of community engagement methodologies as a means to build social connections, confidence and local pride.

· Knowledge of using monitoring and evaluation techniques and methods in practice.

Ethos:

· Commitment to, and understanding of, diversity, equity and inclusion in the workplace and when providing a service to the public.

· Commitment to the values of Thames21 as set out in our five-year plan

Additional Information

· The post holder must be willing to occasionally work in the evening and at weekends.

· 25 days paid annual leave are available pro rata plus public holidays. In addition, theThames21 office is closed between Christmas and New Year.

· Thames21 operate a flexitime system of working.

· Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST.

· 24/7 access to our employee assistance programme.

· Laptop & Mobile phone for company use.

 To apply for this position, please email a copy of your CV and a short covering letter and apply via the Charity Job button.

• Closing date: 5pm on 14 August

• Interviews: 22 August

We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive, we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

NO AGENCIES PLEASE

Working within the Engagement & Communications team, you will contribute to the success of fundraising at Cruelty Free International and its affiliated group of companies’. Using your knowledge and expertise, you will work to increase our individual giving income by being responsible for in-house fulfilment and response handling for our direct mail appeals. 

This is an exciting new role, contributing to the development and implementation of our new income generation strategy. Reporting to the Fundraising Manager, this role will work closely with colleagues across the organisation including those in PR, marketing, data, and finance to deliver engaging communications to our offline audience. 

Working alongside the Fundraising Manager you will use your excellent copywriting and creative skills to develop fundraising appeals for the organisation that inspire our donors to contribute financially to our organisation. 

Working closely with our data and administration teams you will maintain effective response handling, ensuring donations are processed in line with best practice guidelines, donors are thanked promptly and supporter records on our CRM are maintained and updated. 

Between mass mailings you will work closely with the wider engagement and communications team to deliver outward-bound communications tasks, such as ongoing targeted telephone fundraising campaigns, calling potential and existing supporters to acquire new donors and reactivate lapsed donors. Using your excellent communication skills to increase engagement, income and drive long-term relationships.

You will have excellent time management skills and be an enthusiastic self-starter with a hands-on approach, capable of working independently or as part of a multi-disciplined team. Your fundraising knowledge and experience will help advance animal protection on the international stage.

A fantastic opportunity to join us as Support Care Officer and combine your experience in providing great customer service, your excellent people skills, as well as your natural resilience and ability to answer large volumes of interactions about a range of topics.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

You’ll ensure an inspiring, engaging and personalised service for supporters and members of the public who contact our Supporter Care team by email, social media, telephone and post. Your role will be to answer questions and respond to comments about a wide range of topics, from our campaigns and general environmental concerns to routine administrative and donation enquiries.

A key responsibility will be to ensure the resolution of complaints regarding a variety of issues, including our campaigns, fundraising and allyship work – smoothly handling potentially challenging conversations about emotive subjects and putting forward Greenpeace’s point of view while remaining respectful and professional at all times.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• High levels of resilience, with the ability to maintain a positive attitude and communication style when dealing with negativity and difficult/emotive interactions.
• Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
• Experience of effectively dealing with complaints or disagreements, resolving conflict and projecting a positive and helpful attitude by phone and in writing.
• Experience in a busy, dynamic team with changing priorities, working cooperatively with colleagues and managers.
• Excellent organisational skills and the ability to prioritise your own work, follow agreed work-plans and meet deadlines.
• Excellent written and verbal communication skills, with the ability to write engaging responses to enquiries and to judge the appropriate tone and content.
• A genuine interest in and enthusiasm for environmental issues and the work of Greenpeace – and a passion for sharing this with our supporters.

We give you: 
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

Click the apply button to apply now.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 13 August 
INTERVIEWS: 3/4 September

This challenging role will support the delivery of Cruelty Free International’s public affairs strategy.With a focus on promoting the organisation’s political objectives to governments, parliamentarians, and political institutions in the UK and European Union. With an emphasis on the UK, by helping to develop and maintain professional relationships with key decision-makers and their staff, your strong research, communication, and organisational skills will enable you to help the organisation make the most of any advocacy opportunities that may arise, and to keep key 3 stakeholders well informed about Cruelty Free International’s political objectives both internally and externally. Overall, the Public Affairs Officer – UK & EU role will play an essential role in delivering the organisation’s public affairs agenda in the UK and European Union, and in doing so will make a substantial contribution to the cause of ending animal testing.

The Role

Our influencing work is changing the UK conversation about domestic abuse, with both national and locally based elected representatives and the officials and colleagues who work alongside them.

Our Public Affairs and Policy Officer, reporting to the Head of Public Affairs and Policy, will be crucial in helping us to develop our engagement, as well as deepen our policy influencing capacity to support our roll-out of ground-breaking interventions to end domestic abuse and ensure support for the whole family to keep people safe sooner.

You will be joining the organisation at a pivotal moment. The recent General Election provides an unmissable opportunity to ensure that SafeLives’ priorities for improving the response to domestic abuse are taken forward by the new Government.

We welcome staff members who have themselves had an experience of domestic abuse, either directly or indirectly, whether they choose to discuss this openly or not. We particularly encourage candidates from under-represented communities.

Hours: 37.5 hours per week (flexible working considered)

Location: London office and/or hybrid working, with regular meetings in London and occasional travel to other locations around the UK, including our Bristol office

Benefits

• 34 days' holiday inc public holidays
• Flexible working eg compressed hours
• Cycle to work scheme
• Eye Care Vouchers
• Pension scheme with 4% employer contribution
• Childcare Vouchers
• Employee Assistance Programme
• Clinical Supervision
• Holiday Purchase Scheme to buy up to an additional 5 days
• Enhanced Family leave Policies
• Enhanced Sick pay
• Professional Development Fund
• Individual learning budget
• Restorative Practice Training
• Time Off In Lieu

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on Wednesday 7th August 2024

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.