Administration Officer Jobs

Anti-oppressive statement: Feedback is actively seeking to move through an anti-racist and anti-oppressive journey in every aspect of its work. We acknowledge that the environmental sector is less open to people from under-represented backgrounds, and we are strongly committed to identifying and correcting where we may be perpetuating patriarchal, white supremacist values and other forms of oppression in our organisational culture, partnerships, and community work. We especially want to hear from you if you feel that you have lived experience of power structures preventing you from accessing opportunities like this.

ABOUT US

Feedback is a UK- and Netherlands-based campaign group working for food that is good for people and planet. We want a world where:

• All people have secure access to delicious, culturally appropriate food that is nutritious and does not cause environmental harm

• Global supply chains, farming and fishing contribute to food sovereignty, good livelihoods, mitigate climate change and enable nature to thrive

• Communities have agency to create food economies that are inclusive, equitable, resilient and celebratory

To meet these objectives, we carry out the following activities:

• We delegitimize corporations

• We ideate and advocate for policy change and regulation

• We nurture community agency

• We widen our circle of allies

• We change culture and public discourse

Our current strategy framework can be found here: https://shorturl.at/19VLV

ABOUT THE ROLE

Exciting opportunity reporting directly to the Executive Director, responsible for all financial management of the organisation. Accountable for quality and reliability of finance reporting, management and controls, and for their support of the other parts of the organisation.

Advising and support Feedback EU and our associated Community Interest Companies (Sussex Surplus CIC and Alchemic Kitchen CIC) and partners on financial activities.

RESPONSIBILITIES

Finance Strategy

• financial planning and direction
• protection of financial position
• reporting to SMT
• development and management of control procedures
• cash management

Finance Team

• to ensure team aligned to organisational goals
• to manage and develop Trainee accountant
• to create a safe, supportive, collaborative, strong team environment

Financial accounting

• to develop and maintain accurate, efficient financial accounting processes
• to ensure accounting transactions are suitably approved and are in line with contracts
• to ensure timely, quality, relevant management information and reporting
• to prepare project reports for funders
• to ensure all external reporting requirements and filings are satisfied
• to create and manage annual organisational budget
• to liaise with project managers to ensure project funding is managed appropriately
• to liaise with and maintain effective working relationships with external parties
• to manage Unrestricted reserves

Innovation

• to provide fresh eyes and innovation to our financial ways and methods
• to streamline our processes wherever possible

Contracting

• responsible for reviewing and agreeing Funder contracts
• responsible for managing and developing contracts to be used with sub-grantees and consultants
• making the funding process as easy and supportive as possible

Governance

• responsible for annual audit and funder audit requirements
• responsible for maintaining strong relationships with auditors and bank
• to ensure compliance with all statutory and legal reporting and management requirements
• responsible for convening quarterly Finance Committee meetings and required reporting
• to manage financial risks appropriately and with care

All other reasonable tasks requested by the leadership team

PERSON SPECIFICATION

Essential skills:

• Qualified/part qualified accountant with good financial systems knowledge and understanding
• Proven ability to maintain effective policies, procedures and controls across an organisation
• Experience of using Xero or other cloud-based accounting software
• Ability to view organisational finances as a whole and as an enabler of the organisation’s goals
• Good communication skills and able to discuss financial matters with all team members
• Ability to prioritise under pressure, identify routes to maximum impact and work efficiently.
• A can-do attitude, flexibility and adaptability recognising that Feedback is a small, nimble organisation with fast-changing priorities.
• Senior level experience in previous finance roles.
• Shares Feedback’s values: audacity, collaboration, impact, celebration, solidarity.
• Understanding of, or willingness to learn the principles of anti-oppressive practice and their application to financial processes.

For any questions, access requirements, or if you require the job description in a different format, please contact us.

HOW TO APPLY

Please apply via Charity Jobs with a CV and cover letter (no longer than 1 A4 page) explaining how you meet the person specification and why you would like to work at Feedback. Please view the full job description and person specification for more information.

Deadline to apply: 9am, Monday 16th September 2024

Successful candidates for interview will be notified by Friday 20th September 2024.

Interviews and a written task will be held on Tuesday 24th and Wednesday 25th September 2024.

Provisional dates for potential second round interviews on Monday 30th September 2024.

PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.

Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form. Download the application form from the vacancy documents at the bottom.

If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org

At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading. Bookmark Reading Charity is looking for a proactive and enthusiastic Marketing and Communications Executive to join our team. This role is ideal for someone who is passionate about marketing and wants to make a positive impact through their work. As the Marketing and Communications Executive, you will support the marketing team in a variety of tasks, from creating content and social media listening to assisting with PR, events and campaigns. You will provide general marketing support to other functions within the charity, helping to ensure our message reaches the right audiences.
 

Key Responsibilities:

Content Creation:

• Assist the Digital Marketing Executive in the creation of engaging content for various channels, including social media, newsletters, blogs, and website updates. 
• Support the design and production of marketing materials, such as flyers, posters, and digital assets. 
• Help develop and maintain a content calendar to ensure consistent and timely communication.

Design:

•  Assist the Digital Marketing Manager in the scheduling and management of the Senior Visual Communications Officer’s design schedule 
• Organise, feedback and manage marketing briefs that come into the Marketing team from multiple support functions 

Social Media Management:

• As required, support the Digital Marketing Executive with Bookmark’s social media accounts by scheduling posts, monitoring engagement, and responding to comments and DM’s.
•  Assist in creating social media campaigns that align with broader marketing objectives.
•  Track and report on social media performance, providing insights to optimize future activities.

Email Marketing:

• Assist in the development and distribution of email campaigns, including newsletters, volunteer updates, and event promotions.
•  Manage email lists and ensure data accuracy, adhering to GDPR guidelines.
•  Monitor email campaign performance and suggest improvements based on analytics. 

Event Support:

• Support the Volunteers team by helping plan and execute events, both virtual and in-person, aimed at volunteer recruitment, fundraising, and awareness-building.
•  Assist with event logistics, including coordination with venues, vendors, and attendees.
•  Support the promotion of events through various channels to maximize attendance and engagement. 

Campaign Support:

• Assist in the planning and execution of marketing campaigns to drive volunteer sign-ups, donations, and brand awareness.
•  Work with the team to develop campaign materials and track their effectiveness.
•  Provide administrative support across projects and workstreams, such as managing campaign timelines, stakeholder communications, budgets, and reporting.

General Marketing Support:

• Provide day-to-day support to the marketing team, including managing enquiries, reports, updating databases, and maintaining records.
•  Collaborate with other teams within the charity to ensure marketing efforts are aligned with overall objectives.
•  Contribute to brainstorming sessions and bring fresh ideas to the table.

Person Specification:

Education:

• A degree in marketing, communications, media, or equivalent experience or qualifications will be considered. 

Experience:

• Some experience in a marketing, communications, or related role (through internships, volunteer work, or previous employment at a similar level)
•  Familiarity with marketing activity, management, content creation, social media and basic design tools (e.g., Canva, Adobe Spark).
•  Experience in the charity or non-profit sector is beneficial but not mandatory. 

Skills:

• Strong written and verbal communication skills, with a keen eye for detail.
•  Creative thinking with the ability to generate ideas and solve problems.
•  Good organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
•  Basic understanding of digital marketing principles, including social media, email marketing, and content creation.
•  Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic familiarity with CRM systems or marketing tools.

Attributes:

• Passionate about literacy and education, and committed to Bookmark’s mission.
•  Eager to learn, with a proactive approach to professional development.
•  A team player who can collaborate effectively with colleagues and stakeholders.
•  Flexible and adaptable, with a willingness to take on a variety of tasks.
•  Effective time management, able to organise multiple work streams and projects. 

The successful candidate will beresponsible for maximising income through charitable trusts and foundations, develoing our trust and foundations fundraising programme in line with our strategic plans and objectives, and will be responsible for researching, applying, and securing income from Trusts and Foundations. They will also be responsible for maintaining and developing relationships, and meeting reporting requirements.

 

Trusts and Foundations

 

• Working with the Director of Fundraising and Marketing and the Head of Day Hospice and Wellbeing Services, create the annual Trusts and Foundations Plan for City Hospice, which features in the annual fundraising plan.
• Manage, motivate, research, identify, and apply for major and minor grant funding streams to support the core services and projects of City Hospice.
• Using a range of research tools, identify potential trusts and foundations that may support City Hospice and develop a pipeline of new and existing prospects.
• Match new and existing trusts and foundations to City Hospice projects and services and identify core funding opportunities.
• Work with the Head of Day Hospice and Wellbeing Services to identify appropriate projects and services for funding.
• Create compelling and tailored trust and foundations funding applications that motivate and inspire trusts and foundations to support City Hospice to realise its exciting ambitions.
• Create templates for generic proposals as appropriate to the funder.
• Implement an effective stewardship model that maintains and builds on relationships with existing Trusts & Foundations.
• Work with the relevant teams to collect information and ensure donors receive regular and timely progress reports including appropriate recognition of their support, taking into account any specific requirements by the funder.
• Develop positive relationships with Trust & Foundation representatives and monitor supporter feedback, sharing appropriately with the Trusts & Foundations Fundraising Manager.
• Brief relevant staff about funders before funder meetings as appropriate.
• Meet regularly with operational teams and SMT to identify budgeted activities that can be packaged as projects and matched to the appropriate funders
• Manage the reporting process for existing and new grants
• Work with operational colleagues to collate the information required to support funded projects and programmes and provide feedback and evaluation to grant funders following successful bids.
• Co-ordinate regular Project Oversight Group meetings, chaired by the Finance Director, to ensure grant funded projects are on track and are reported in accordance with deadlines.
• Manage a small team of volunteers who research and apply for suitable grants.

• Finance and Administration

• Develop and maintain accurate reporting and application systems and share information with the wider team as appropriate.
• Maintain effective administration of grants received.
• Transition existing recording systems to Raiser’s Edge CRM system.
• Meet targets set for trust fundraising income with the support of the Head of Day Hospice and Wellbeing Services and staff across the relevant departments including Clinical Services.
• Provide regular progress and income reports to the Fundraising and Marketing Director as required.

• Marketing and Communications

• Identify media and PR opportunities for trust donors in collaboration with the Fundraising and Marketing Director and the Marketing Assistant, including ensuring appropriate acknowledgements and recognition.
• Represent City Hospice, as required, at events with fundraising peers and with groups of supporters, including giving talks or presentations as necessary.
• Participate in internal/external meetings and attend training events and other functions as necessary.

• Other

• Assisting at fundraising events (for which TOIL will be given)
• Undertake training, development, and appraisal activities as required
• Evaluate own performance critically and strive for continual improvement
• Select and make use of relevant resources, including IT, to manage workload effectively.
• Support City Hospice’s purpose and vision, and demonstrate a commitment to attitude and behaviours that reflect our core values – passion and compassion; sharing and empowering; and knowledge and responsible.
• Carry out any other duties as may be reasonably requested commensurate with the level of this role.

Contract type: Permanent
Hours: 37.5 hrs per week
Salary: £29,121 - £33,417 per annum
Location: Stokenchurch

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air. 

We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond. 

We love what we do. Our charity is a place where people care for each other, provide support, and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters, and community. All our staff live our values: passion, excellence, respect, and care.

The role 

In this role you will be responsible for day-to-day management of Trust and Foundation fundraising. Your responsibilities will include building long-term partnerships with trusts and foundations, ensuring support through in-depth research, excellent stewardship, and timely and accurate reporting. You will work closely with the Head of Philanthropy and Partnerships and colleagues across the organisation to find creative and compelling projects to be funded.

Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars and events. 

About you

As an effective communicator, you will feel confident in writing high quality proposals and speaking to colleagues across the organisation to identify opportunities for funding.

Your role involves managing your own of trusts and foundations pipeline, you will need to take initiative, research, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks. 

You will have:

- Experience in new identifying, researching, and reaching new prospects.
- Experience in writing bespoke proposals.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Proficiency with standard Microsoft office applications

If this role sounds like it is for you, we would love you to apply ! 

Vacancy Closing Date:  13 September 2024 

You may have experience in the following roles: Grants Fundraiser, Trust and Grants Officer, Philanthropy Executive, Development Officer, Fundraising Manager, Trusts and Foundations Manager, Grants and Proposals Officer, Major Gifts Officer, Corporate Partnerships Manager, etc.

REF-216 234

About the role

The Senior Communications and Marketing Manager will join the Trust at an exciting time and be responsible for providing first-class customer service to the local community who use this much-loved greenspace for rest, relaxation and exercise, as well as the promotion of the park as a unique visitor attraction.

The role will support the Trust to expand and diversify our audience and supporter base through creative, targeted and effective marketing of events and programming. It will also support the generation of commercial and philanthropic income, through strategic fundraising campaigns and raising the profile of the park. 

You will be responsible for the day-to-day management of all channels including digital communications (website, e-newsletter, social media) as well as handling press/ media, print and working with the grounds team on in-park communications.

About Crystal Palace Park Trust

‍Crystal Palace Park Trust is the new community-led custodian for the historic Crystal Palace Park in south London.  Our mission is to protect, manage and improve Crystal Palace Park as a green, open, historic, ecological, recreational, sporting, cultural and educational resource in the interests of the community and other Park users.

The park is now on the cusp of benefitting from a multi-million-pound restoration and regeneration project that will save its unique heritage assets, such as the world-famous Dinosaurs and Italian Terraces, and bring much needed new infrastructure such as a new Visitor Centre and children's playground. 

‍Joining Crystal Palace Park Trust now means having the opportunity to shape a vibrant and inclusive future for this incredible landscape and be at the forefront of community-led regeneration. 

How to apply

For more information on how to apply, please download the Job Description 

Applications must be received by 9 AM on Monday, 16 September.

All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

Are you an accomplished Fundraiser, looking for a flexible, part-time hybrid role? Would you be exited to fundraise without a high-pressured environment? We want you to take charge of this dynamic and varied job opportunity, joining a successful, supportive teamwhere there is real fulfillment and opportunity to springboard your career. 

If you are a team-player, able to work remotely, have experience in fundraising at all levels including grant bid writing and prospect development, have creative ideas and a real huger to raise money for a great cause, this could be the job for you. 

We are a small, fast-growing local charity supporting families with disabled children, based in Berkshire. We have great contacts locally and a high profile in our community.

The role is circa 16 hours a week, with a salary range of £38K - £42K (FTE) pro rata and dependent on experience. 30 days annual leave (pro rata), flexible working hours and pension.

ORGANISATIONAL INFORMATION

We are a multi award-winning charity supporting disabled children and their families in Wokingham, Berkshire. Our mission is to improve the lives of disabled children, young adults and their families in our area. We achieve this by providing accessible play activities in our purpose-designed community centre as well as providing parent/carer support and offering a service to young, disabled adults, sourcing life-fulfilling opportunities for them in whatever form that may take. Our work is underpinned by core values of integrity, enthusiasm, inclusion and team-work.

PURPOSE OF THE JOB

This is an exciting opportunity to join our small and friendly team and take on responsibility for raising much-needed funds to enable our service to continue to thrive. The organisation is not high-cost, the target being £130,000 a year, much of which is sourced through the hiring of our space to other groups working with disabled children. As Head of Fundraising, you will report to the charity’s CEO as well as working closely with our Head of PR and Centre Manager. This is a diverse and rewarding role where you will be able to see the direct impact of your work and the families you are helping. You will also be able to develop the charity’s overall fundraising strategy and will play a crucial role in the future of this important organisation, described by many of its users as a life line.

BENEFITS:

· generous annual leave allowance of 30 days p.a.

· bank holidays

· employer pension contribution.

For the full job description and person specification, please see the attached document below

ABOUT US

Action Village India (AVI) is a small UK based organisation that since 1989, has been supporting Indian partner organisations who work alongside villagers in some of the most remote parts of rural India so they can improve their lives, livelihoods and resilience. We work towards an India which is just, fair and inclusive, where all people regardless of sex, gender identity, ethnicity, caste, religion can benefit from the country’s economic development and lift themselves out of poverty.

At the heart of our work, are our partnerships; many of which have spanned decades.  Our partner organisations are led by Indians and whether these are large or small organisations, or social movements, all work directly at the grassroots level across rural India – from Bihar and Jharkhand in the North, in Odisha and down to Tamil Nadu in the South. The communities they work with, are some of the poorest in India. They are experts in their fields and work hand in hand with local people to design and inform projects to best serve their local communities and secure rights and social justice for women, men and children.

We accompany our partners for the long term, solidarity with our partners and their communities is at the core of how we work. This means we have developed relationships over the years, based on mutual respect, reciprocity and transparency. We are not governed by donor funding cycles and agendas but are led by our partners and the needs they identify and are committed to shared learning and collaboration. We keep our UK costs to a minimum with core staff and rely on an active and engaged set of Trustees, volunteers and supporters.  Both staff and Trustees of Action Village India have relationships with staff from our partner organisations, created through ongoing dialogue, partner and community visits and participation in learning forums.

JOB DESCRIPTION

Job Title: Fundraising and Partnerships Manager

Job Purpose: To develop fundraising proposals and raise funds from trusts and foundations. To raise funds for Action Village India through our trading activities and events.

Reports to: Executive Director

Salary: £30,000 pro rata

Hours:21 hours per week (equivalent to 3 working days) – ideally including Wednesday and Thursday.

By agreement there is an option to work an additional 11 events days over the full year. This is related to WOMAD and our other events. This is revised annually based on the agreed workplan.

Location:Dalston, London (5 Balls Pond Road, N1 4AX)

Contract: Permanent, pending a successful 6-month probationary period

Annual Leave: 25 days (pro rata)

Pension scheme: Action Village India provides access to an auto-enrolment pension plan through the Pensions Trust for all staff who have completed 6 months of satisfactory service with 3% employer contribution.

In line with legal requirements this post is subject to a Right to Work check.

Accessibility: We would like to offer our sincere regrets that due to the location of our office this position isn’t suitable for anyone with additional accessibility needs. The Action Village India office is on the second floor with a narrow staircase and no lift. If this situation changes in the future, we will update the information for any future vacancies.

FUNDRAISING

1.1 Fundraising Management and Donor Liaison:

• In line with Action Village India’s project funding priorities, research and develop fundraising proposals for new and ongoing projects to be submitted to major donors, trusts and foundations as well as other appropriate sources.
• Keep up to date spreadsheets and databases tracking donor deadlines, the status of applications and reporting deadlines.
• Ensure that material from partners for monitoring reports is developed as needed and work to ensure that reports are submitted as required and to agreed deadlines.
• Support the Executive Director with fundraising and reporting to individuals and trusts.

1.2Events

• Plan and manage, in collaboration with the Action Village India team, the events for the year
• Attend Action Village India fundraising events (evenings and weekends as agreed with the team)
• Attend WOMAD festival and support the Action Village India team with the successful running of the Action Village India stall and presence at the festival.

1.3 Individual Giving

• Planning and delivering our regular appeals and engagement communications.
• Develop new ways to engage our supporters’ base and grow income from Individual Giving products.
• Build engaging journeys to retain existing supporters and develop more supporters.

1.4 Communications and Development Management

• Create communications content that inspires supporter engagement and promotes loyalty.
• Contribute relevant material and content to Action Village India newsletters.
• To design and produce communication materials – Annual Report and Appeals
• Supply project information to support appeals to individual donors, and at public events including WOMAD; co-organise the exhibition at WOMAD.
• Work with partners to generate engaging communications and marketing materials about the progress of their work, including visual content.
• Work with partners to generate material on which to base awareness-raising and educational work in the UK, where appropriate.
• Manage the creation of the organisation’s content, for example, leaflets, webpages and annual reports.
• Work closely with the Communications and Administrative Assistant to support the creation of social media content and other customer relationship material, ensuring this feeds directly into the Communications Strategy.
• Support the Executive Director in monitoring and assisting with formal progress reports to funders, and any other work based on the organisation’s requirements.

GENERAL RESPONSIBILITIES 

• Represent Action Village India as required.
• Abide by organisational policies, codes of conduct and practices.
• Support and promote diversity and equality of opportunity in the workplace.
• Keep confidential any personal, private or sensitive information.
• Cover for colleagues or undertake other duties commensurate with the accountabilities of the post as necessary.

PERSON SPECIFICATION

EXPERIENCE

• Ideal minimum of three years proven experience in fundraising from trusts and foundations, events and individual giving.
• Proven experience in writing project proposals and reports for funders.
• Proven success in raising funds from trusts and foundations in the UK, working alone or perhaps as part of a larger fundraising team.
• Experience co-organising events and fundraising activities.

KNOWLEDGE and SKILLS

• Knowledge of Trusts and Foundations and institutional fundraisers particularly in the UK.
• Knowledge of the international solidarity and development landscape and/or familiar with funder processes, databases and requirements.
• Knowledge of Charity Law, Data Protection, Fundraising Code of Practice and other relevant marketing or fundraising standards in the UK.
• Ability to produce high quality written project proposals, narrative and financial reports and communications materials for a range of audiences.
• Ability to absorb, filter and re-present information for new audience

PERSONAL QUALITIES

• A passion to support humanitarian activities that benefit the most vulnerable.
• Excellent communication skills: presenting complex information clearly, concisely and persuasively.
• Proficiency in using Excel.
• Ability to stay focused and efficient in the face of changing priorities and multiple demands.
• Ability to self-manage your workload and be suited to working in a very small team, being flexible and able to take initiative.
• Excellent organisational skills, including ability to work systematically to deadlines.
• Demonstrable interpersonal and relationship building skills, including, if possible, building cross-cultural relationships and working remotely with organisations in other parts of the world.

DESIRABLE REQUIREMENTS

• Experience of working in partnership and solidarity with national and local NGOs.
• Ideally, experience of working in international development with a specific focus on Asia and India.
• Clean driving licence
• IT skills
• Photoshop and Indesign experience

OTHER REQUIREMENTS

• Able to work some evenings and weekends and stay overnight where necessary (in particular, WOMAD festival which falls on the last weekend of July).
• Able to travel to rural India if required
• Commitment to equal opportunities, anti-racism and anti-discriminatory practices.
• Ability to apply awareness of equality, diversity and inclusion issues to all areas of work.
• Commitment to the values, vision and ethos of Action Village India.

CLOSING DATE FOR APPLICATIONS: 9 AM, Monday 16th September

Selection Process and timescales:

1. 9am Monday 16th September 2024
   Deadline for applications
2. Wednesday 18th September
   You will receive an email from us whether or not you have been selected for an interview. You will also be asked to complete a written exercise(s) before the interview.
3. Monday 23rd September 17:00
   Deadline for submission of written exercise(s)
4. Thursday 26th September
   Interviews
5. You will be informed of our decision on your application and interview as soon as possible after 26th
6. Wednesday 2nd October or when discussed and agreed
   First possible starting date or starting date when discussed and agreed.

Greenwich Music School drives creative, artistic, and personal growth through exceptional, accessible music lessons for all.

This flexible role offers the opportunity to make a meaningful impact in our community across the region, and is perfect for those seeking a rewarding part-time position with the freedom to balance work with other commitments.

Location: Fully remote or hybrid (up to 50% on-site in Greenwich, London)
Hours: Part-time, 22.5 hours per week
Salary: £16,200 (£27,000 FTE) 
Reports to: CEO 
 

About Us:

Founded in 2016 by professional musicians and educators Bethan and Ed Scolding, Greenwich Music School is a registered charity and a centre of excellence in music education. We believe in the transformative power of music and are dedicated to making high-quality music education accessible to all, particularly those who face barriers to learning.

Our impact is best expressed by the students and families we serve:

• “It feels kind of good to be the first one in my family to learn a musical instrument.” - Laksh, 10
• “What amazing work you are doing to bring the chance of learning music to people that may not be fortunate enough to access it. I hope this donation helps someone else to enjoy that too.” - Samantha, supporter and parent 
• “Mia has been offered a gifted and talented place in her secondary school. Thank you for your support and for the excellent teaching.” - Parent

With a team of 40 outstanding teachers and over 650 students with weekly lessons across multiple venues, we have rapidly grown into a beacon of quality and positive change in South East London. We have ambitious plans to continue expanding our impact over the next years. 

As an innovative startup we are constantly looking for aspects of our work and service that can be improved or enhanced, in the service of our community. 

Join us and be part of a mission that changes lives through the power of music.
 

The Role:

As the Student Services and Operations Co-ordinator, you will be the first point of contact for all new enquiries and for queries from enrolled students and parents. You will be the voice of Greenwich Music School, embodying our values of positivity, creativity, quality, and respect. Through smooth communication and efficient scheduling you will create opportunities and solve problems for learners, enabling them to discover and achieve through music. 
 

Key Responsibilities:

Customer Service and Enrolment Coordination:

• Act as the first point of contact for new enquiries, enrolled students, parents, and teachers. 
• Ensure all messages are responded to within two working days, consistently providing timely support by maintaining an ‘inbox zero’ approach. 
• Efficiently manage and prioritise a high volume of incoming queries to ensure a consistently smooth and supportive customer experience, from initial contact through to enrolment and ongoing student engagement.
• Liaise with CEO, Principal, teaching team and other specialists as necessary, including for specific streams such as bursary applicants and students with SEND, ensuring they receive the support they need.
• Track contact through our CRM and process data securely.
• For candidates based in or near Greenwich, the role may also include assisting student performers at our concerts and events, printing and packing, opening up teaching rooms for hire, moving and setting up equipment.

Scheduling and Lesson Management:

• Schedule and manage an efficient lesson timetable each term, accommodating individual lessons, group courses, and early years classes.
• Update and adjust schedules as necessary, taking into account multiple variables to ensure optimal use of resources and teacher availability.
• Efficient use of technology including the lesson booking and calendar platform, Slack, Google sheets, Zoho CRM, and other apps and services as required (training provided). 

The role may also include other administrative tasks and assistance within reason, to ensure the smooth running of the charity. 

About You:

• Highly Organised: You excel at managing multiple tasks efficiently and can handle a high volume of communications with ease.
• Excellent Communicator: You have strong written and verbal communication skills and can engage professionally with students, parents, and teachers.
• Tech-Savvy: You’re comfortable learning new software and tools for scheduling and communication
• Self-Motivated: You work well independently, taking initiative to solve problems and improve processes.
• Empathetic: You understand the diverse needs of our community, particularly those requiring special support, and can navigate these with sensitivity and care.

Benefits:

• Flexible working hours to suit your schedule.
• Opportunity to contribute to a meaningful mission in a supportive, community-focused environment.
• Be part of a passionate team dedicated to making music education accessible to all.

About

The Open Society Foundations work to build vibrant and inclusive democracies whose governments are accountable to their people. To achieve this mission, we provide thousands of grants every year to groups and individuals across the globe that work on the issues we focus on—promoting tolerance, transparency, and open debate. We also engage in strategic human rights litigation and impact investing, while incubating new ideas and engaging directly with governments and policymakers through advocacy to advance positive change.

The Role  

To support the Policy, Knowledge & Training team in the development of a wide array of knowledge resources (in written, visual, and digital form), and the design and implementation of creative communication strategies and mechanisms to effectively share these resources with various audiences across Open Society Foundations. 

Key Responsibilities 

• Work with the Associate Director and the Policy, Knowledge & Training team, members of Grants Management, and other Open Society stakeholders to develop, test, produce and revise knowledge resources (for example, manuals, training guides, guidance and policy documents, case studies, workbooks, videos, online learning tools, and other resources) for Open Society’s Salesforce-based grantmaking software, grants management compliance, and grantmaking policies. 
• Assist a team of Grants Management trainers to facilitate trainings, both independently and as a part of the Policy, Knowledge & Training team, for in-person and remote learning sessions.
• Organize resources, information and data into useable formats to meet the needs of end users – both within Grants Management and for the entire organization.
• Develop and maintain informational resources for Grants Management, while ensuring appropriate controls are in place, adjusting for accuracy, completeness and readability. 
• Support the execution of communication strategies and mechanisms to share knowledge resources with diverse audiences inside Open Society. 
• Stay abreast of grants management and grantmaking policies and procedures, practices, and guidelines at Open Society, and assist stakeholders as needed to understand and adhere to these. 
• Build and maintain relationships with program and operational units across Open Society, helping to identify knowledge and experience within the organization that would be valuable to systematize and share broadly. 
• Help to identify gaps in knowledge and experience within the organization that the Policy, Knowledge & Training team should address. 
• Provide advanced administrative support for Policy, Knowledge & Training projects, including scheduling and arranging the logistics for in-person or virtual meetings, contributing to the development of agendas and facilitating work meetings when necessary, managing project’s timeline, identifying projects’ operational needs and developing solutions, and managing administrative issues related to the work of retained consultants. 
• Perform various administrative tasks and other duties as assigned. 
• 15% travel is required. 

Direct Reports:

None

Key internal relationships 

Associate Director, Policy, Knowledge & Training; Grant Officers; Grant Associates 

Qualifications 

 Essential: 

• University degree – BA or BSc 

Experience

Essential: 

• Experience in design and testing of training material
• Experience with evolving and complex administrative policies and procedures and operating within them and ability to quickly understand and use policies and procedures. 
• Excellent computer skills, proficient in Microsoft Office, Sharepoint, and experience with other knowledge management/sharing platforms (Freshservice, Interact). 

Desirable: 

• Experience as an effective teacher/trainer/facilitator
• Experience working with a grant processing software/system (Salesforce or other CRM preferred) Knowledge of grant making concepts and the philanthropic and non-profit sectors in general
• Prior experience working with processes and systems – either from within Grants Management or from Programmatic teams.
• Proven experience in collaborating with multi-country stakeholders within a multinational organization, and/or organization with significant complexity

Competencies 

Functional Competencies: 

• High level of emotional intelligence and ability to build and maintain strong, trusting relationships, internally and externally, across cultures and geographies, to further unit goals
• Demonstrated specialized knowledge of grantmaking policy, including ability to design reasonable policy, anticipate ways in which policies may succeed or fail, and effectively develop and carry out strategy to align grantmaking practices with OSF’s approach to grantmaking and goals of a given policy
• Ability to use data and information to undertake assessment and inform decision-making 
• Excellent l, project management and organizational skills 
• Ability to draft policies, guidance and other documents in English; and basic understanding of approaches to adult learning and facilitation 
• Works with considerable independence under limited supervision, using judgment to identify issues requiring supervisory involvement 

Personal Competencies: 

• Excellent verbal and written communication skills enabling the individual to effectively draft policies and facilitate where needed 
• Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity and integrity
• Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism, and social justice 
• Commitment to listening and working with humility; ways of working that are respectful to all people; and that support space and voice for all diverse perspectives in our workplace 

Languages: 

• An excellent knowledge of English 
• Knowledge of other languages would be an asset 

Competitive rates of pay apply.

Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.   

We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.

The purpose of the role is to plan and deliver strategically the fundraising required for the ongoing success of NCO, enabling this important national music organisation to develop and deliver its mission.

Main Responsibilities 

Strategy and Planning

Working with the Chief Executive and Development and Communications Committee to set and lead on the development of NCO’s development strategy, setting fundraising targets in line with strategic objectives.

Oversee all fundraising activity and report to the Chief Executive, NCO Board and Finance Committee on progress towards income targets.

As a member of the Senior Management Team, represent the Development function to ensure full account is taken of development potential whilst contributing towards the leadership and strategic direction of NCO.

Individual Giving

Lead on re-establishing NCO’s Individual Giving programme, drawing on the potential pipeline of current stakeholders (eg parents and alumni) and delegating to/working with the Development Team in its successful delivery.

Lead on new mid/major donor giving and relationships including legacies, personally managing a portfolio of prospects and donors.

Support the Development team to lead in the delivery of NCO’s annual giving programmes, ie Friends and Patrons.

Lead on individual campaigns, working collaboratively with the Development team to maximise opportunities to engage with new supporters through events and matched funding initiatives (eg The Big Give).

Work with the Chief Executive and other senior staff to ensure the continued engagement and support of the NCO Board.

Trusts and Foundations

Lead on fundraising from Trusts & Foundations and other grant giving bodies (excluding statutory funding).

Research and cultivate existing and new funders, working with the Chief Executive, Board and the Development Team to initiate new partnerships and maintaining systems to ensure that those partnerships are successfully managed and sustained.

Prepare compelling major grant applications to secure new funding with sound attention to detail, and work with colleagues by leading and advising on other vital grant applications undertaken by members of the Development team, sharing best practice in fundraising to develop the organisation’s skills.

As part of the Development team, provide appropriate and timely monitoring information to trusts and foundations, as required by their conditions of support including, where appropriate, organising events and visits.

Corporate Fundraising

Lead the Development team on stewarding existing and cultivating new corporate sponsors and ensuring benefits and recognition are delivered across NCO’s marketing channels.

Statutory Funding

Support the Chief Executive and wider team to ensure that NCO fulfils its quarterly and annual reporting requirements to Arts Council England and the Department for Education and in the creation of new funding applications including as part of the next ACE Investment Review.

(NB: The day to day management and reporting requirements of NCO’s NPO and DfE grants will be managed by a newly appointed Business Administrator and overseen by the Chief Executive).

Organisation and Management

Line manage NCO’s Development Manager through individual objective setting and performance management, regular 1:1 meetings and identification of training needs.

Empower the Development team by ensuring they have regular opportunities to develop their skills and experience across different areas of fundraising and through training whilst supporting them wholeheartedly in their professional development.

Inspire and lead the Development team, and set an example, on the application, implementation and adherence to all NCO policies and procedures.

Support the Development team to lead on the development of NCO’s CRM System (Beacon) in specific relation to its fundraising functions, in line with the Data Protection Act.

Maximise the potential of Gift Aid from all donations, supporting the Development team to ensure all donations and payments received are appropriately logged, accompanied by appropriate paperwork and in line with annual audit requirements and submitted in a timely manner.

Produce Development reports for quarterly Board and Finance Committee meetings, attending online and in person as required.

Undertake research and maintain a high level of knowledge about trusts, foundations, individuals, and statutory funding to inform planning.

Represent NCO at conferences undertaking public and media presentations, attending conferences and events and lobbying forums as appropriate

The Job in a Sentence

You will help grow applications to our award winning Leaders Plus Fellowship for working parents through excellent sales funnel management and marketing.

Job Purpose

Do you want to play a part in helping leaders with young children achieve their career aspirations without sacrificing everything? Are you an excellent comms all-rounder who enjoys working in a target-driven environment, knows about sales funnels and can produce solid content that is useful to the audience? Are you highly organised and enjoy getting stuff done in a dynamic hands-on role? If ‘Yes’, then you could be our next Digital Marketing Coordinator. 

Reporting directly to the CEO and Founder, the purpose of your role as Digital Marketing Coordinator is to increase applications to our Leaders Plus Fellowship and ensure employers approach us to work with us. 

Apply:Cover letter (max 1 page) and CV (max 2 pages), outlining how you fulfil the key requirements of the role and answering the following two questions:

• What attracted you to apply for this role?
• What top 5 successes do you bring where you could apply the learning to this role?

Please include with your application:

• An example of a piece of writing you have produced for the web and an example of a social media post you have worked on across any platform as well as any bonus skills (e.g. technical applications that you are proficient in or experience in video editing)

Closing date: 17th September midnight 

Interviews: 26th September 

Ideal start: 15th November

Questions: Please refer to the listing on our website for contact details should you have any questions about this role.

We welcome applications to this Digital Marketing Coordinator role from all interested candidates regardless of gender, race, sexual orientation, disability, or family circumstances. We particularly welcome applications from colleagues currently underrepresented in our team including those who identify as from a minority group.

Key Responsibilities

Things you will lead on as Digital Marketing Coordinator include:

• Marketing to parents 
  • You write newsletters and emails for our audience of parents that are useful to them and also promote the Fellowship Programmes.
  • You will manage our sales funnel and take responsibility for example for application pack downloads.
  • You will edit and coordinate content creation. 
     
• Employer marketing
  • Including creating marketing materials that show the benefit of our work to employers and managing an email list for employers including data reporting of this.

• Responsive team support on all things comms: for example when our partnerships development team needs some copy for a mailout, you provide this.
   
• Website management: you manage our website to generate incoming enquiries from both employers and parents.
   
• Overseeing our social media and podcast
   
• You will also line-manage our Digital Marketing Executive

We Would Love to Meet:

(Please do apply even if you don‘t fulfil all criteria – some of our strongest applications in the past have been from surprise candidates!)

• You are highly organised and self-motivated, able to prioritise and juggle a varied and fast-paced workload. We know that when we ask you to do something, you get it done quickly or communicate proactively if priorities need to shift!
• You are extremely results oriented and keep your focus on how many people apply to the programme (which is critical to how many people we can help get to senior leadership). You always ensure that you spend your time on tasks that get employers to work with us or get individuals to apply.
• You are able to learn what employers and working parents want. We know that your content responds to the questions they are asking themselves.
• You take initiative and seize opportunities to achieve team goals. We know that when you are clear on our team goals, you will help us achieve those without us telling you every detail of what you need to do.
• You write good emails and can write solid content. We can tell you loosely what we want to communicate and you’ll write something which is clear and focused on the needs of the audience, with SEO at the forefront of the final text.
• You bring solid administration and coordination skills to the comms work and are  organised. Because you own your work, we can let you get on with the job and you’ll remind us what needs to get done - we don’t need to follow up with you!
• You thrive in a dynamic environment and enjoy juggling things on multiple fronts. We know you are in control of your workload and will get things done, or otherwise let us know if we need to drop or change things. 
• With a flexible and ‘can do’ approach. Things change quickly here and you aren’t fazed by that!
• You are good at managing upwards and work with a remote team. You tell us what you need from us and remind us when we forget! 
• You are a team player committed to working collaboratively to achieve results. We are all working for the same thing and we will shift what we do if necessary to support the team goal. You’ll ask for help if needed and offer that help, too. 
• You are excited to work in a small organisation and an entrepreneurial culture, willing to learn and get involved in activity outside of role remit when required.

General Leaders Plus Core Competencies:

• Courage
• Integrity
• Results orientation
• Inclusion
• Activating leadership in others
• Resourcefulness
• Continuous learning
• Resilience
• Planning and organising
• Alignment with the Leaders Plus principles
   

Why work for us

• Inspiring Team: Be part of a dedicated team making a real difference for working parents and promoting gender equality in senior leadership.
• Flexible Working: Experience best-in-class flexible working arrangements to help you balance your professional and personal life effectively.
• Quick Decision-Making: Work in a small, agile organisation where we make impactful decisions swiftly.
• Holidays: Enjoy 5 weeks of holiday each year plus bank holidays pro rata.
• Excellent Pension Contribution: Benefit from a 6% employer pension contribution.
• Professional Development: Receive a £500 contribution annually towards your professional development, helping you grow and advance in your career.
• Company benefits with Pirkx: including 24/7 GP booking helpline, 24/7 dedicated telephone counselling service, discounted gym memberships and virtual gym classes for all abilities, virtual and physical physio, mental health resilience training, courses for a lifelong learning, guidance on financial wellness, discounts on big brand shopping, cinema tickets, holidays, plus loads more.
• Dynamic and Entrepreneurial Culture: Thrive in an environment that encourages innovation, learning, and getting involved in various activities outside your role.
   

Please note due to the high volume of applications, we do not have the capacity to respond to every submission and only candidates selected for further consideration will be contacted. If you do not hear from us following the closing date, please assume you weren't successful on this ocasion. Thank you. 

Hours: Part Time, 18 – 21 hours per week.

Hours to be worked between Monday – Thursday 9 – 5, days flexible

Some evening or weekend working may occasionally be needed.

Contract: Permanent

Responsible to:  CEO 

Responsible for: None 

Salary & benefits: £26 – 31,000 FTE , 5% pension contribution, Employee Assistance Program (EAP), Blue Light card and Age UK discount scheme.

Location: Hybrid – White House Community Centre, other Age UK Richmond locations, other community locations and wider locations as needed for the role. Home working available in line with Hybrid Working Policy. 

Support and develop volunteering working in a local charity supporting older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised services designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 45 staff and 100+ volunteers support around 4,000 local older people each year. 

We currently have an excellent opportunity for a Volunteer Coordinator to join our team. Volunteers are an essential part of our organisation, and we could not deliver our services without them. This important role within the organisation will include advertising & promoting volunteer vacancies; ensuring the organisation provide excellent support to our volunteers and developing volunteering within the organisation.

We are looking for an individual with excellent administration, IT and communication skills with a real will to work with older people and volunteers. Experience of working with volunteers and developing volunteering would be highly desirable.

A proactive, flexible and positive approach is also essential.

Click apply to be taken to our website for full details. The closing dates for applications is 10 a.m. on Monday 9th September 2024  by CV and covering letter or application form.

Join the AKU Society as the Head of Patient Support and Welfare, a pivotal role dedicated to enhancing the lives of patients with alkaptonuria (AKU), a rare genetic disorder. In this part-time position, you will be the primary liaison between patients, their families, and healthcare professionals, ensuring they receive the vital support and resources they need. Your responsibilities will include developing patient welfare programs, providing guidance on healthcare and welfare issues, supporting patients when they attend the NHS National AKU Centre in Liverpool, and fostering community connections. Ideal candidates will possess strong communication skills, a background in nursing or healthcare, and a passion for supporting individuals facing unique challenges. 

A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.

The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.

Reporting to the Head of Information Services, Systems & Technology (ISS&T)  and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.

The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.

The post holder will:

-Manage the Service Desk for both sites and the relationship with the 3rd party providers 
-Monitor and report on existing service to assist in developing the IT & AV Support Service 
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances. 
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects 
-Provide technical, project and administrative support to the Head of ISS&T 
-Maintain and administer Active Directory and Entra user and service accounts 
-Maintain licensing for all software products and subscriptions 
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables 
-Manage and maintain IT asset information 
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub 
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year

Candidate requirements:

-Degree level qualification and ITIL qualifications desirable 
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous

Closing date and interviews: ASAP/rolling.

Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.