Administration Management Jobs

We are seeking an experienced fundraiser to equip our organisation with the financial resources needed to meet our objectives. The post-holder will lead on growing our charitable income across all funding streams, maximising supporter engagement and fulfilling operational duties, such as overseeing a fit-for-purpose database.

This is a new role with a significant input into our plans and strategies for the future. The successful candidate will report to the CEO and oversee most fundraising income generation.

The Fundraiser will build positive relationships to secure significant income, develop links specifically with churches and individuals and bring in regular/targeted income through recurring donations, fundraising campaigns and events. The ideal candidate will have experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating campaigns). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief and inspiring hope for the future in the individuals we serve.

Main Responsibilities:

• Work with Senior Leadership Team to develop, deliver, and monitor a fundraising strategy for Pecan.
• Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.
• Assist with setting up a CRM database with responsibility and maintaining appropriate data capture for the purpose of effective stewardship, fundraising and communications.
• Work with Senior Leadership to develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
• Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark, with support from the CEO.

Key Requirements (specific skills, qualifications required):

• Experience of all fundraising methods
• Excellent strategic planning skills and able to balance competing priorities
• Experience working on either eTapestry, Raiser’s Edge, Salesforce or Donorfy CRM systems
• Research skills, including identifying, analysing, and monitoring potential funders

Desirable knowledge/expertise

• Degree level qualification / Marketing, Finance or CRM qualification
• Working knowledge of local church culture
• Target-driven
• Experience of working with disadvantaged groups
• Understanding of or lived experience of issued faced by Pecan service users

Please read the Recruitment Pack containing the Job Description for more information. Please see the instructions below on how to apply. 

Closing Date: Wednesday 21st August 2024, 23:59pm

Interview Date: Details TBC

Start Date: ASAP

What would we like…?

We're looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer (internally known as Admissions Associate).

You'll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You'll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.
 

We would like you to:

• Deliver excellent customer service by replying to email queries and helpline calls in a clear, friendly and timely manner 
• Finding solutions for applicant problems and sharing best practice.
• Support pipeline management and proactively work to convert the applicants through strong communication. This will entail administering and monitoring sales call and email campaigns and handling inbound and strategic outbound sales calls
• Monitor and analyse reports from our database/CRM: Salesforce to better understand applicant issues and pipeline trends.
   

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to an Admissions Senior Associate.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 

Skills, Knowledge and Experience

To succeed in this role you'll have the ability to clearly communicate and deliver processes. You'll evidence strong attention to detail. Our ideal candidate will be able to work collaboratively and independently with a high level of self-motivation. 

We will provide full training to ensure you understand and can effectively communicate our programme content, key selling points and admissions criteria to applicants.

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations.

All applications must be received by the closing date 23:59 on 28 July 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

For any questions or queries please visit our careers page where you'll find some FAQs.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.

Purpose of the role

As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.

The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.

Key Activities

• Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
• Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
• Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
• Plan, organise and effectively project manage regular events of both online and residential including at scale.
• Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
• Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
• With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
• Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
• Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
• Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
• To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
• Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
• Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.

Our values

Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.

As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.

· We drive inclusion enabling voice and opportunity for equal lives

· We are reliable keeping our word and acting with integrity and authenticity

· We are open and honest about what needs to change and how

· We act with humanity in our work and relationships with the people we work with and for

· We are curious pioneers always looking to creatively learn and improve

· We create impact contributing towards better lives in our communities

Person specification

Please only apply if you can demonstrate you meet the essential criteria

• Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
• You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
• Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)

• Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
• Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
• Ability to collate and analyse data and present information in accessible formats (e)
• Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
• Confidence in working with different creative software -preferably Canva (e)
• Experience of using websites, web site updating and social media in a business setting (e)
• Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)

• Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
• Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
• Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
• Commitment to excellent service – actively seeking ways to improve the customer experience (e)

A full role description can be found on NDTi web site.

About Us

Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 26 countries. In over 8 years, we have reached over 5 million refugees and raised tens of millions for over 500 organisations, providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.

Summary of Role

The Regional Head of Middle East Programmes supports the organisation’s programmatic efforts with a focus on developing and implementing strategy for the Middle East region whilst also providing hands-on support to day-to-day grants management, partner management and donor coordination and reporting.

The following role works closely with the Director of Programmes and Head of Programmes (Protracted Contexts). The role will also regularly work as the intermediary lead with the established Collective for Refugee Leadership in MENA (CRLM), which is a group of donors and thought partners focused on advancing refugee leadership and support for refugees across the Middle East and North Africa.

You will be highly flexible and adaptive, able to respond effectively and in line with our emergency protocols to humanitarian crises as required, whilst also supporting longer-term protracted programmes work. You will have strong project and grants management experience and highly effective administration skills. You drive efficiency and innovation and provide senior management guidance on international projects, as well as high-quality implementation. You will address challenges and issues in all aspects of project implementation and ensure timely and appropriate solutions, including the identification and mitigation of programmatic risks. You will also demonstrate strong people management skills, with an ability to provide both task management and strategic guidance (in addition to more holistic line management support) to several team members.

Responsibilities

 Grant Management

● Manage the Choose Love Middle East team to ensure smooth and efficient grant-making for our work in the Middle East

● This includes leading on, and managing a small team, to:

▪ Work closely with partners to gather, review and track due diligence documentation required for granting to partner organisations.

▪ Support the maintenance of grants systems to track grant making progress e.g start and end dates, reporting deadlines, no cost extensions etc.

▪ Draft and/ or review grant agreements between Choose Love and partner organisations and ensure any grant amendments or addendums have correct and accurate information

▪ Review reports from partner organisations to ensure effective use of Choose Love funds

▪ Work with the Data Lead (Programmes) to review Middle East reporting data received from partners and assess outputs, impact and successes from grant-making in the region. This will include being closely involved in impact reporting within the CRLM initiative.

▪ Working with the Director of Programmes / Head of  Programmes  to attend monitoring  trips to the region

▪ Support the Safeguarding Lead on Safeguarding organisational development  for the region as needed

▪ Problem-solving with partners on how to get funding into challenging contexts

Partner Relationship Management

 ● Build meaningful, effective ongoing relationships with new and existing partners.

● Lead partner calls and track key takeaways and actions to share internally.

● Lead on regular check-ins with existing, long-term partners.

● Respond to ad hoc needs arising from partners - including clarification/support on the application process and support with reporting.

● Maintain up-to-date understanding of the needs of partners.

● Supporting Choose Love Fundraising

● Support with narrative reporting to donors - capturing the work of our implementing partners in the region

● Support with developing proposals for donors to Choose Love

● Respond to ad-hoc requests for information from prospective and existing donors

● Support with organising and hosting donor trips to the region

● Support the Partnerships team in presenting Choose Love’s work at events etc when appropriate

● Build and oversee relationships and liaise with CRLM grant partners, bilateral funders, and other key stakeholders to ensure CRLM strategy and approach are aligned to needs and trends in selected contexts

Regional Strategy

 ● Working closely with the Director of Programmes and the Head of Programmes (Protracted Contexts) and ELT,  to develop and implement the regional strategy for Choose Love’s programmes in the Middle East as part of the wider Choose Love Strategy.

● Consulting with key advisors and stakeholders on recommendations for the Middle East strategy

● Championing and supporting opportunities to promote funding to refugee-led and lived-experience led organisations

● Working with the team to implement the regional strategy and adapt the approach in response to contextual changes or humanitarian emergencies

● Maintain an up-to-date expert understanding of the changing context and needs in the region

● Lead on Choose Love’s involvement in CRLM,  including inputting and implementing the new strategy, processes, and systems

● Participate in relevant sector / regional meetings

● Work with the Director of Programmes and Head of Programmes to develop a network of peers working in the region

People Management

 ● Thoughtfully manage the existing team that supports Choose Love’s Middle East work by providing day to day support, meaningful 1:1s and annual reviews and identifying any learning and development needs

● Collaborate closely with (2) other Regions Heads on wider team initiatives and tasks, and be willing to provide surge management support for other regions during absences or periods of annual leave

● Support CRLM in recruiting and utilising advisors and consultants

Internal Communications

 ● Facilitate the sharing of regional strategy and updates across the wider Choose Love team to feed into wider fundraising efforts

● Communicate partner activities / asks to the rest of the team, including presentations on team calls and email updates to the team

● Support the ELT with information to feed back to the board about Programmes work.

● Capture information on specific contexts and summarise quickly and efficiently to the Communications team, as well as for external stakeholders/funders.

Essential Criteria

● Fluency in Arabic and English (both in written and speaking)

● Experience working in a programmes or grants-focused role related to the Middle East region

● Experience in the humanitarian sector, ideally with people who have been displaced

● Have permission to work in their country of residence

● Ability to travel within the Middle East region

● Line management experience, with remote line management experience highly desirable

● Experience liaising with donors and external stakeholders

● Report-writing skills 

Salary & Benefits

 Salary - £40,000 - £47,000

The successful candidate will have working, expert knowledge of the region and will be an Arabic and English speaker. They will also be able to travel, particularly across the Middle East. The position offers a competitive salary and benefits. It is an opportunity to make a difference and work with partners who are genuinely making a difference. This position is fantastic for personal growth and learning in this fast-growing and dynamic charity.

Recruitment Information:

Interviews will take place on the week commencing 22nd July 2024.

 Contact Information:

To explore the opportunity further or for any queries you may have, please contact the Choose Love people team

How To Apply:

Interested candidates are invited to apply by sending their CV and a cover letter by noon 26th July 2024

Pre-employment Checks:

Employment with Choose Love will be subject to the following checks before your start date:

 ● A satisfactory Disclosure and Barring Service (DBS) check

● Receipt of two satisfactory references

Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email to discuss in further detail.

We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.

The London Borough of Hackney has the largest expanse of green spaces in inner London. We have 58 parks, gardens and open spaces ranging from the largest concentration of football pitches in Europe at Hackney Marshes, to the beautiful historic setting of Abney, Springfield and Clissold parks.

29 of our parks have been awarded the prestigious Green Flag Award. Based within our Climate, Homes and Economy directorate, our Leisure, Parks and Green Spaces Service ensures that all of Hackney’s parks and green spaces are safe, accessible for all and inviting to use.

Abney Park is one of Hackney’s finest green spaces and is listed as a Grade II park on Historic England’s register of parks and gardens of historic interest.

As one of the ‘Magnificent 7’ cemeteries in London, it’s the resting place of around 200,000 people in 60,000 graves ranging from elaborate monuments to path-side common grave markers.

Abney Park is much loved by residents and visitors alike, providing a significant combination of built, cultural and natural heritage.

In 2020, the National Lottery Heritage Fund awarded Hackney Council £4.4million to bring Abney Park’s chapel back into use, create workshops and a new café at its main entrance and make the site more accessible.

Redevelopment of the site has been completed, and we are now looking for someone to help deliver and coordinate a long term sustainable volunteering program. You will be supporting the delivery of the Activity Plan and raising vital funds to help improve the Park. You will work closely with the Abney Park Manager as well as the Abney Park Trust, a small volunteer-run charity who work in partnership with Hackney Council. This is a challenging role, but you will have the satisfaction of working to protect and enhance somewhere with regional and national significance.

You will understand the importance of parks in an inner city environment and have volunteer programing and management skills, along with a record of delivering fundraising income and achieving targets.

You must also have a broad range of other skills, particularly in developing strong partnerships, clear strategies, education, with a focus on diversity and inclusion.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our businesses and residents and the opportunity of working here excites you, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 28 July 2024 (22:59 pm).

Interview dates: to be confirmed.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.

Are you our new Director?

•Are you a collaborative and experienced leader and manager?

•Are you committed to defending human rights and human dignity, and passionate about issues affecting marginalised and excluded people? 

•Are you able to build trusting, respectful and creative relationships?

•Do you have a sound understanding of grant making, or perhaps sub-granting, or commissioning?

If so, then you might well be the right person to join us at this exciting time. 

Our priorities and approach

    • The human rights framework• The criminal legal system

    • Migrants, refugees and people seeking asylum• Access to justice

The A B Charitable Trust exists to promote human dignity and defend the human rights of the most marginalised and excluded people. Our approach is founded on liberal principles of universalism and human rights. We believe in justice, not charity. For us, this means supporting work that promotes rather than diminishes dignity. It also means supporting efforts to change the systems that shape the lives of marginalised and excluded people in pernicious ways. We have a particular interest in work that uses the law to address inequities and injustices.

Our journey

The Trust was founded 33 years ago to promote and defend human dignity. Since then, we have given £33.4m to organisations, and this year we will spend some £8m. We have significantly increased our grantmaking over recent years and intend to continue a trajectory of growth. 

Over the years the board has developed into a mix of both family and independent trustees, all of whom bring a wealth of experiences, skills and a shared passion for the work. Our talented executive team brings a high level of knowledge, expertise and skill both around grant making and our priority areas.

About the role and you

The key purpose of this role is to work closely and collaboratively with the trustees and executive teams to:

·Provide strategic leadership and management 

·Have oversight / management of ABCT’s grants portfolio and our partnerships, ensuring we meet our priorities.

·Develop and maintain relationships with key stakeholders.

·Build a culture of learning and best practice in ABCT’s work.

The new Director will be critical in shaping how the Trust continues to grow and develop, so candidates will need to be able to demonstrate a relevant leadership and management background and a passion for the work. 

This could be the right opportunity for a range of potential candidates. We really want to hear from candidates from a wide range of backgrounds and we particularly encourage people with lived experience to apply.

If you would like to have an informal discussion about the role then please contact Allyson Davies (see link) who is advising and supporting the trustees in this appointment. 

We value, welcome and respect all the differences that make us who we are, including: age, cultural background, disability and mental health, ethnicity and race, sex, gender identity and expression, sexual orientation, and social background.

To Apply

First download the Candidate information pack, which has more details and the job description. You will also need the application form and equal opportunities monitoring form. Send these two forms, with your CV, to the email in the pack, by 10am on 1 August.

Engagement Officer

Salary: £27,029 to £29,159 (pro rata), with an 8% pension contribution

Contract: Fixed Term to 31 May 2025, possible extension. 0.5FTE (17.5 hours per week)

 Location: Office in Guildhall, remote working, and outreach work

 Responsible to: Thames Programme Manager

 What does Thames21 do?

 Thames21 is one of London’s leading environmental charities and its work on rivers and landscapes across London and the Thames Basin builds climate resilience, biodiversity and connected communities. It supports the relationship between communities and their rivers while aiming to deliver powerful social impacts like improved wellbeing, community cohesion, and greater equality of access to good quality green-blue spaces.

Job Description

Purpose of the job

We are seeking a skilled engagement officer to work on our projects in London and the Thames Basin. This role offers an opportunity for the post holder to make a difference to diverse areas of London, with differing challenges and an array of ambitions.

The key skill for this role is being able to connect with and bring people together. The project relies on creating strong networks of local institutions, such as schools and local authorities; grassroots organisations and groups; community leaders and representatives from the public and private sectors, including councillors and politicians.

The key value for this role is curiosity. Being able to ask questions, listen and encourage people to get involved in whatever way they are able, will help you succeed.

You’ll thrive in this role if you are able to see the strengths and assets of communities and individuals and find space for them to flourish. By working together with local people in diverse communities beside waterways you will establish a new and positive ongoing relationship between Londoners and their blue spaces.

A typical day is likely to involve keeping on track with what’s happening across each area, meeting with key partners, being alert to upcoming network meetings, or delivering community events or activities. You might be working from home, or out of our offices in Bow or Guildhall, or working with a community group or local organisation or institution, including schools, co-producing an engagement event.

You might be posting on social media or updating the web page. You may be working on strategic long-term plans on how to share the learnings from the project. You’ll be thinking both big and small on any given day!

Diversity

We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. This role is primarily about community engagement. For that reason, while an interest in environmental issues is a bonus, it is not required for the role.

Main duties and responsibilities

1. Plan, support and deliver a range of activities to engage local communities and build connections between them and blue spaces. Raise awareness and respect for the river and water environment, including Thames riverbank and foreshore, adhering to Thames21’s health and safety policies.

2. Compile area profiles, identifying key stakeholders from public, private and third sectors. Work with stakeholders, including schools, to ensure understanding of the programme and the opportunities available.

3. Work with local community organisations and representatives to open dialogue with residents about local perceptions, connections and interest in the river and co-produce an engagement programme that will lead to a better understanding of the environmental issues that affect blue spaces; improve community wellbeing and explore cultural connections to rivers.

4. Carry out robust monitoring processes, including gathering feedback from partners and participants and regularly evaluate the effectiveness of projects. Collaborate with colleagues to inform a relevant programme of activities that will engage a wider diversity of Londoners with the Thames.

5. Work with Thames21’s Comms Team to promote projects, celebrating achievements and learnings; and collate and contribute content for the webpage.

7. Contribute to internal quarterly reports and annual reports to funders.

8. Represent Thames21 at community events, activities and partnership meetings.

9. Maintain clear records of progress, ensure all administration and statistical information is kept, and regularly upload information onto the Thames21 database.

10. Attend Thames21 Team Meetings and liaise with Thames21 staff.

This job description cannot cover every issue or task that may arise within the post at various times. The post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities and with those in this document.

 Person Specification

 It is essential that in your application you give evidence or examples of your proven experience in each of the following criteria.

 Experience:

· Experience of working with a broad range of community groups, volunteers and private and public sector organisations.

· Experience of organising safe and successful events and activities with community groups and grassroots organisations from conception through to delivery and evaluation.

Ability:

· Excellent communication skills, using good listening skills, curiosity, empathy, and tact to build positive, trusted relationships with individuals, grassroots groups and community organisations.

· Ability to be resilient and manage a demanding workload with enthusiasm and self-motivation.

· Ability to work alongside residents to “work with”, not “do to”, following the principles of co-design or co-production of services.

· Current driving licence and willingness to drive a van to and from various sites across London, if required

Knowledge:

· A strong interest in the environment and an understanding of environmental issues.

· Knowledge of community engagement methodologies as a means to build social connections, confidence and local pride.

· Knowledge of using monitoring and evaluation techniques and methods in practice.

Ethos:

· Commitment to, and understanding of, diversity, equity and inclusion in the workplace and when providing a service to the public.

· Commitment to the values of Thames21 as set out in our five-year plan

Additional Information

· The post holder must be willing to occasionally work in the evening and at weekends.

· 25 days paid annual leave are available pro rata plus public holidays. In addition, theThames21 office is closed between Christmas and New Year.

· Thames21 operate a flexitime system of working.

· Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST.

· 24/7 access to our employee assistance programme.

· Laptop & Mobile phone for company use.

 To apply for this position, please email a copy of your CV and a short covering letter and apply via the Charity Job button.

• Closing date: 5pm on 14 August

• Interviews: 22 August

We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive, we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

NO AGENCIES PLEASE

If you are an organised, friendly individual wanting to make a difference to households struggling to keep warm, we have the role for you supporting our exciting Energy Advice projects in Ceredigion.

The role is focused on supporting our Energy Advice services in Ceredigion. As project support officer, you will support the smooth running of these services on a day-to-day basis including maintaining spreadsheets, collating data and liaising with project partners.

Our Senior Practitioners will provide interim cover across SHP, providing supervisory support where needed to staff teams. This could include our Multiple Disadvantage and Complex Needs accommodation services, Young Peoples Services or Floating Support Services.

If you have an understanding of our client group, are driven to improve the lives of London’s rough sleepers, and would enjoy the challenge and variation of working in a variety of services over the course of a year we would like to hear from you.

About the role and services:

Multiple Disadvantage and Complex Needs: These services provide accommodation and support to people who are moving from rough sleeping and who have needs relating to their mental and physical health, their substance addiction, offending behaviour and mental health. Often at the point of referral, a client’s needs have not been met by any of the services they may require. Part of our role is building the trusting relationships required to put the necessary support in place. Understandably, therefore, these services operate in challenging environments and require resilient and compassionate staff.

Young Peoples' Services: These services are dedicated to providing support to young people, specifically in relation to leaving care, offending behaviour, gang affiliation, complex mental health and anti-social behaviour. We work within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. Working in these services would mean overseeing the support and development of the young person’s needs and aspirations. The postholder will hold a caseload of complex cases and will be responsible for supporting the team to manage complex cases. You will guide and signpost the young person to the relevant statutory and non-statutory services and will be key in motivating and coaching the young person to develop independent living skills.

Floating Support Services: Focussed on fostering independence and empowering your clients, we work to support individuals to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. Whether assisting with housing issues, addressing mental health concerns, or supporting the development of daily living skills, the primary goal is to enable clients to navigate challenges and lead fulfilling lives. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. You would be part of a supportive and inclusive work environment that values teamwork and individual growth.

We are looking to recruit permanent staff with these qualities to provide SHP’s clients with consistent support in line with SHP’s values, delivery model, policies and procedures and support planning tools.

As a member of the Peripatetic Senior Practitioner Team, you will move between services and will generally cover a rota ‘line’ until we recruit to the vacancy that the worker is covering, providing interim supervisory support to staff teams as directed by the Team/Service manager. (In Multiple Disadvantage, Complex Needs and Young People Services, covering a rota 'line' will involve working on a rota that includes evening work and may also include regular weekend and Bank Holiday work.) You would then be reassigned to another service in need of your support. The role therefore provides an opportunity to model and share good practice between services.

SHP will support you with a comprehensive induction and training package, including how to work in SHP's trauma-informed support model.

About you:

• A high-level understanding and ability to manage the range of issues involved in the delivery of quality services to clients who may be at risk and who have complex mental health needs.
• Experience and an in-depth understanding of the principles and delivery of risk and needs assessment, planned support, goal setting and advocacy with clients within a recovery and strengths model, and the ability to share this and support others to deliver this.
• Demonstrable aptitude for monitoring, developing and supporting staff performance and the ability to motivate staff members to perform effectively.
• An ability to provide flexible and client centred solutions to problems of behaviour. Also, the ability to embed psychologically informed methods of work within an accommodation setting.
• A demonstrably high level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
• Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
• Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.
• Specific skills and expertise support one of the SHP service groups - Adult Multiple Disadvantage and Mental Health Accommodation Services, Young People’s Services or Floating Support Services.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 28th July at Midnight

Interview Date: Wednesday 7th Aug, Thursday 8th August, Friday 9th August

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Merstham Community Facility Trust (MCFT) was established as a charity in 2006 with the aim to “Support, Empower and Connect” the residents of Merstham to improve their quality of life and to increase the opportunities available to them by providing equal access to provisions and opportunities. 

Purpose of job

The purpose of this role is to recruit, support, retain and develop volunteers and help lead volunteers gain additional skills that benefit our community as a whole.  You will ensure that each project has sufficient volunteers and at least one lead volunteer with the skills necessary to ensure the projects are successful and meet their outcomes and impacts. Work with MCFT’s Project Lead post holder to help upskill our lead volunteers with the aim of projects being community managed by lead volunteers with support from MCFT rather than managed and led by MCFT staff.

We are keen to ensure that we retain our volunteers and that they have the opportunity to gain new skills and attain their goals.  The Volunteer Coordinator is responsible for developing a suite of accredited and informal qualifications, skills and knowledge to help our lead volunteers manage projects or move our volunteers and lead volunteers into paid work should they chose to move on. This role will also arrange regular informal volunteer social activities and recognition opportunities.

Please refer to the document attached below for the full job description.

Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking a Chief Executive who can run an organisation that supports the local community with their relationships.

Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.

We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 40 volunteers.

To be considered for this post you must have proven management experience, professionalism, the ability to implement projects and plans to achieve targets and results, excellent communication skills, and the energy and commitment necessary to lead a busy charity at a key time in its development.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

We are looking for the right person/s to take on this role and therefore would consider part-time and job share.

This post is subject to an Enhanced DBS (Disclosure & Barring Service) Check.

Closing date 18th August 2024

Working Hours: 5, 9, 13 or 17 hours, depending on the number of assignments allocated to the post-holder. Fixed term contract. 

Location: 2 fixed hours at one of our partner schools in London or Manchester and 3 hours flexible and remote. 

London Salary: £15 per hour                                                                     

North West: £13.30 

ReachOut is a national mentoring and education charity, rooted in local communities. Working in under-resourced areas, we support young people to grow in character and confidence, sparking change in themselves and society. 

Our Youth Project Leaders are individuals who are passionate about working with young people, supporting them to reach and be confident in their potential. You may be an experienced youth worker, or have experience facilitating sessions or working with young people and leading volunteers.

As a Project Leader, you’ll be facilitating weekly after-school mentoring sessions, leading a group of mentors and working with young people referred to ReachOut by their schools.  You can find the full job description below, or in our application pack. 

“Being a Project Leader is extremely fulfilling and the ReachOut team is always ready and willing to support you if you have any difficulties along the way. I have enjoyed seeing the progress the mentees make from session to session and watching them have fun and learn a lot through the activities I design.” ReachOut Project Leader. 

As part of the ReachOut team, you’ll have an enormous impact on the lives of the young people you’ll be working with. Every year we see mentees grow in confidence, develop their character and learn new skills for the future.

You’ll be supported throughout the year by our team of Project Officers as well as receiving thorough training on how to lead a ReachOut project. You’ll also have access to free, tailored training opportunities where you can learn and refine new skills as well as working with your own career mentor if that’s something you’d be interested in.

We also run celebratory events, socials, networking and training sessions throughout the year - opportunities to meet other people who are passionate about working with and supporting young people. 

Your Job Description 

As a Youth Project Leader, you will: 

• Deliver ReachOut sessions at the same partner school on the same day and time weekly during term time.

• Prepare your ReachOut sessions, following ReachOut’s curriculum and adapting the activities to the needs and interests of your assigned group.

• Facilitate engaging ReachOut sessions for the young people attending by ensuring that the voice of young people is listened to and impacts the way the sessions are planned and facilitated.

• Manage and support a group of volunteer mentors; supporting them to build strong rapport with their mentees and helping them to understand how to best adapt their mentoring approach to the young people they are working with.

• Support theyoung people in your session to reach and be confident in their potential by facilitating the creation of good mentee/mentor relationships and by running activities to build the ReachOut Character Strengths.

• Complete monitoring and evaluation activities to ensure the sessions are as impactful as possible and set up strategies with the help of your line manager to help each young person in your group reach their mentoring goal.

• Keep in touch with the parents/carers of the young people in your group about attendance, successes and challenges.

• Manage your project’s weekly admin by planning your sessions, maintaining your attendance and providing detailed project updates to your line manager.

• Attend ReachOut events and socials with their mentors. • Follow ReachOut’s policies/procedures to safeguard young people.

• Act and communicate in a professional manner, in line with ReachOut character strengths and culture.

• Attend all compulsory training.

How to apply? 

Before applying, please take a look at our information pack below and then head to our website for more information about the process, and to submit your application. 

If you have any questions, you can also get in touch with our team. 

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014

We are delighted to be recruiting IAG qualified Virtual Careers Adviser to deliver information, advice and guidance to work as part of our National Careers Service team working in our contact centre in Ashford (hybrid working will also be considered working for a minimum of 2 days in Ashford per week) , supporting individuals to maximise their potential. 

CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training.  The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work. 

Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.

As a Careers Adviser you will be responsible for providing Careers Information, Advice and Guidance to adults on a range of opportunities including learning, career paths and employment. 

We are looking for excellent communicators who are passionate about supporting others to achieve their goals. You will be organised, able to work flexibly and confident using the internet and IT.   

In return for your skills and experience, you’ll receive the following benefits:

• Extensive work shadowing, practical experience, and on-the-job training.
• All the required support to get to work in our Contact Centre, and to get to know your local area, the needs of our customers and the partners we work with.
• 30-33 days holiday, plus bank holidays (pro-rata).
• Membership of a defined contribution pension scheme, with contributions matched by CXK (up to 10% of annual salary depending on length of service).
• Free personal Life Assurance (3 x annual salary).
• Flexible working arrangements, including home working.
• Generous sickness, maternity and paternity leave benefits.
• Employee Assistance programme (AXA)

Closing date for applications: 9am, Monday 29th July 2024. Interviews will take place on 6th August 2024 in Ashford, Kent. 

**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role.  Therefore, if you are interested, please submit your application as soon as possible**