Administration Management Jobs

We are recruiting for a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos.  As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. The candidate can choose to be in the U.K. or in Hong Kong, working visa can be offered if needed.

The organization has been in a phase of significant growth and change over the last five years and are increasingly bringing systems, data and associated functions in-house to support the record-keeping and analytics they need to inform their growing operations.

Role

This is a new position. Under the general direction of the Director of Operations, you will be involved in all the duties required to maintain a complete general ledger and financial records and support financial planning/forecasting.

International Accountant Responsibilities

— The responsibilities of the International Accountant will include, but are not limited to:

International Accounting Operations

• Develop a General Ledger Chart of Accounts which supports our current grantmaking operations with the flexibility to accommodate various directions in our growth, allows easy consolidation with sister entities, and is IFRS compliant to allow us to provide regulatory and audit reporting in various jurisdictions.
• Implement optimal Chart of Accounts and processes, evaluating current and alternate accounting systems as needed and developing interface processes to existing systems as needed (HRIS, Payroll, Grants Management System, expense reporting) as needed.
• Perform duties necessary for the timely and accurate verification and recording of financial and investment (MRI/PRI) operations including general ledger, entries and reconciliations, investment portfolio tracking and transactions, international payroll, benefits and taxes.
• Work closely with Human Relations Specialist on payroll and benefits administration processes.
• Collaborate with senior management team, Operations Manager and others to determine an optimal process for reviewing and approving expenses.
• Audit corporate credit card(s).
• Identify institution and global consolidated reporting needs with senior management team and agree schedule and distribution for regular financial reporting.

Budgeting and Financial Planning

• Assist in preparation of the annual organisational and department budgets.
• Monitor and provide quarterly budget performance reports and analysis to organisation and departments with close cooperation to develop and implement measures to minimize variance.
• Assist staff to self-manage budgets.
• Support financial planning and forecasting including developing scenarios for growth.

Cash Flow Management

• Reconcile annual and quarterly projected expenses and cash flow requirements and coordinate with family office for redemption decisions.
• With Operations Manager and Human Relations Specialist, maintain and improve policies and organization discipline for accurate and timely processing of accounts payables, employee expense reports, travel guidelines, time reporting, etc.

Regulatory and Audit Compliance (initially in support of regulatory reporting through the family office)

• Strengthen financial systems integrity and controls according to IFRS, tax and regulatory measures and foundation policies.
• Build systems for timely and accurate provision of data and provide direct support for annual audit and tax filing.
• Work with external advisors, as needed, to ensure compliance with relevant country and international regulatory requirements in areas of taxes, documentation requirements, payroll and benefits.

General and Other

• Develop and manage relationships with accounting related service providers as needed including in-country and global accountants, auditors, payroll and tax experts.
• Develop and maintain an asset inventory/schedule.
• Support for MRI/PRI activities as needed.
• Continually improve internal financial processes.
• Potential management of banking relationships, international wire transfers and/or other payment systems.
• Occasional travel as required for the execution of duties.
• Other duties are consistent with the accountant’s role and experience as the foundation continues to evolve, or from time to time as prompted by institutional priorities.

Qualifications

— The successful International Accountant candidate will likely reflect much of the following profile:

 Essential

• Several years of progressively responsible professional experience in international accounting, ideally in an international organisation and / or in auditing / tax consulting.
• Accounting experience in philanthropy or non-profit.
• Experience in multiple tax jurisdictions and working in multi-currency environments.
• In-depth IFRS knowledge.
• Excellent, hands-on knowledge of web-based systems including accounting (current platform is Xero), and office suite platforms (proficiency in Microsoft Office Suite preferred).
• Comfortable in complex and highly matrixed environments. Demonstrated ability to work collaboratively and effectively with peers across disciplines and functions in shared efforts with proven ability to influence without direct formal authority.
• Comfortable working remotely.
• Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
• Pleasant and effective communication skills, written and oral. (English is our working language).
• Experiential cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees, allies and staff.
• Kind and generous with partners and colleagues.

Desired

• Prior experience with an international non-profit organization or grantmaking foundation.
• Fluency in a second language with preference for dominant languages of one of our working regions (e.g. French, Portuguese, Bahasa, Thai, Lao, Burmese).
• International living and/or working experience including in the Global South.
• Strong analytical, conceptual, and creative problem-solver who continually looks for new ways to improve processes with a “can do” attitude and a sense of humour.
• Located in and able to legally work in the UK or Hong Kong.

Alongside this we will value applicants who are:

• Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
• Humble, recognising humanity’s place amongst all living creatures on this one planet.

We pride ourselves on being diverse and inclusive.

TO APPLY FOR THE INTERNATIONAL ACCOUNTANT ROLE

Please submit a letter of interest outlining your relevant experience and financial requirements with a resume to Pin Han. Review of credentials will begin immediately. We seek to have someone in place as soon as possible.

The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.

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Are you an experienced digital coordinator looking for your next challenge?

Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?

With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.

The Opportunity

We’re looking for a Digital Experience Coordinator to help us achieve real impact by supporting the redevelopment of our website.

This role is based from RSA House in London for at least three days per week, with hybrid flexibility for the remaining days.

This is an 8 month full time contract.

About You

What we look for in a successful candidate:

• Experience using CMS platforms; familiarity with EPiServer and WordPress is ideal but not essential.
• Basic understanding of SEO principles and digital touchpoints.
• Basic proficiency in using photo editing tools such as Canva.
• A positive, proactive, quality-focused approach with a commitment to continuous improvement.
• Exceptional eye for detail and a methodical approach to testing and problem-solving.

To find out more about this role, please download our job description.

Apply

In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 5 August 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply.  Please get your application in as soon as possible. We are looking for someone to start mid-August.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination.  We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. 

Read full our commitment to Diversity, Equity and Inclusion . 

About Us

We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits .

Spectra are looking for an experienced, knowledgeable and proactive individual to promote, co-ordinate and deliver sexual health and well-being outreach and support for targeted groups in commissioned London boroughs, focusing on those at increased risk of poor sexual health.

You will develop targeted and general sexual health outreach and HIV-specific programming, providing knowledge and skills, and empowering individuals to access the support that they need.

You will establish and maintain relationships with local services and professionals supporting these groups.

You will be confident and knowledgeable of issues faced by diverse and often marginalised individuals. You will deliver HIV prevention and support programmes to targeted groups across London including offering STI screening, HIV point of care testing, condom distribution, support accessing PrEP, ChemSex support, support for retention in care, and onward referrals.

You will be able unequivocally to respect, support, promote and work within LGBTQ+ and other diverse communities.

This post may require some evening/weekend work.

Please complete and return the application form, including the personal statement and diversity monitoring form – we do not accept CVs or incomplete applications.

The Third Age Project is dedicated to creating an inclusive world where a secure, healthy, and independent Third Age is accessible to all.

Located in the heart of Regents Park Estate, Camden, our community centre values its strong connection with service users. By fostering meaningful relationships, we can collaboratively develop programs that meet their specific needs.

As a centre coordinator, you will play a crucial role in our vision. You will support the organization's growth, coordination and development and contribute your own ideas.

Position: Centre Coordinator

Responsible to: General Manager

Location: Third Age Project, Regents Park (On-Site)

Hours: 28 hours per week, primarily on weekdays, with some evening and weekend work required. The hours are 9 am—5 pm, with an unpaid one-hour lunch break. Any overtime will be paid in time in lieu.

Salary: £25,000 - 26,000 per annum

Annual leave and benefits:

• 26 days annual leave (not including bank holidays)

• ·Enhanced maternity and parental leave

• Pension scheme

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter.

Closing date: 7 August 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis.

The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis. 

As a Wellbeing Practitioner, you will be providing a preventative, person centred approach to people accessing the service who may be experiencing a mental health crisis.

The service is open from 4PM-11PM, 365 days a year so this position will include some weekends.

 
What You'll Do: 
 

• Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities. 

• Effective Partnerships:  Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.  

The successful candidate will play a key role in delivering efficient and effective HR services to our organisation, supporting the HR department. If you have a passion for human resources and are proficient in HR systems and processes, we welcome your application.

It is expected that you will have experience in a similar role and have sound knowledge of employment law. Ideally you will have completed your CIPD Level 5 qualification or be close to completion.

Duties:

• Utilise HR systems to manage employee data and information
• Perform administrative tasks including data entry, record keeping and file maintenance
• Communicate with employees regarding HR policies, procedures and guidelines
• Suport recruitment processes by co-ordinating interviews and assessments
• Provide guidance on employee relations issues and support conflict resolution
• Contribute to the development and implementation of HR initiatives and projects
• Ensure compliance with legal requirements and charity policies

Skills:

• Proven experience in human resources
• Proficiency in using HR systems
• Excellent communication skills with the ability to interact effectively with employees at all levels
• Strong administrative skills with attention to detail
• Excellent data entry capabilities with accuracy and speed

Joining our team as a Human Resources Advisor offers an exciting opportunity to contribute to the success of our charity whilst enhancing our HR expertise. Apply now to be part of our dynamic team by downloading and completing the application form in the attached job pack and forwarding to our friendly team.

Closing date for receipt of completed applications is 5pm on 21st July. Interviews are expected to take place on 30th July.

What we offer:

• Hybrid working with a minimum of 2 days in the office
• 33 days annual leave increasing to 38 days after successful service (includes bank holidays)
• Casual dress
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Private medical insurance (taxable benefit)
• Sick pay
• Store discount

Project Officer (QNCC)
£27,385 - £30,053 pa, plus excellent benefits
London (including flexible working)
Fixed-term contract for maternity cover, 12 months

The College Centre for Quality Improvement (CCQI) works with mental health services to assess and improve the quality of care they provide. We work with more than 90 per cent of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.

Visit our website to find out more about The College Centre for Quality Improvement.

This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team supporting a national network(s) of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.

The successful candidate will oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and/or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports and other administrative tasks.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 2 August 2024.
Interviews: 19 August 2024.

Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World; to see lives and communities transformed through encounter with Jesus Christ.

We are looking for a personable Finance Assistant to join our small friendly team. You will; 

• Perform a range of daily core finance tasks such as accounting for daily receipts, Stewardship and other Charity Card donations. 

• Perform daily account reconciliations for bank accounts and manage all incoming enquiries from supporters and potential supporters 

• Perform various office and supporter database tasks as well as taking donations over the telephone from supporters 

You will need to have a passion for Interserve’s vision and mission as well as at least 2 years experience in a finance role. Experience of using an accounting system and IT skills are essential, along with effective administration skills and the ability to handle confidential information sensitively. You should also possess an excellent standard of numeracy as well as accuracy with detailed spreadsheets. You should be able to work independently and as part of the Finance Team.

In return, our National Office offers a welcoming, prayerful community, with a commitment to supporting staff wellbeing and flexible working arrangements. 

Salary is £21,585 for 4 days per week (£26,982 FTE).  The role can be home or office based with a minimum once a week attendance at the National Office in Birmingham.  Additional days on site will be required during the induction phase (up to 3 months). 

Closing date: 9th August 2024 

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers. 

Please read our statement of faith and occupational requirement.

Please return your completed application form with a CV, covering letter and completed monitoring form. 

• Part-time (3.5 days per week)
• Permanent
• £30,500 per annum pro rata plus 6% pension contribution
• 28 days annual leave pro rata (on top of usual bank holidays)
• Arts Emergency operates a 35-hour week, we will consider compressed or annualised hours
• This role can be home or office-based

Arts Emergency has been supporting young people through its mentoring programme since 2011. During this time, we’ve seen a huge community of mentors from across the UK’s creative industries come together to support nearly 2,000 underrepresented young people to pursue higher education, creativity and careers.

As the Merseyside Mentoring Officer, you will work to recruit, match and support mentoring pairs across Merseyside. This is a busy, fun, and super rewarding role where you’ll get to work independently while being supported by the Mentoring Manager, your Mentoring team colleagues, and the wider Arts Emergency team around the country.
 

Knowledge & Experience

• Experience working with young people aged 16-18
• Experience of programme delivery in a related field (e.g. youth work, arts and culture, education)
• Knowledge of the context and issues affecting young people in Merseyside

Skills & Abilities

• Excellent interpersonal and relationship-building skills with diverse stakeholders
• Good presentation skills and confident at public speaking
• Good administrative and organisational skills
• Creative thinking - ability to recognise and capitalise on value-added opportunities for mentors and mentees
• Capability in using standard office programmes, web-based apps, and databases 

Personal qualities

• Commitment to upholding Arts Emergency’s values of being bold, optimistic, and community-led
• Passionate and driven to make a positive impact on the world
• Always learning: a self-starter, motivated, eager to learn
• Self-disciplined to work independently and communicate proactively with the wider team 

Key Tasks

• Recruit and maintain a network of volunteer mentors, in collaboration with the wider Mentoring and Arts Emergency team
• Organise mentor training events and carry out necessary safeguarding measures, including enhanced checks with the Disclosure and Barring Service (DBS) for volunteers  
• Promote the mentoring programme with schools, colleges, and other referral partners  
• Manage existing relationships and develop new ones with schools, colleges, and other referral partners
• Manage application and onboarding processes effectively
• Ensure the best possible mentor matches for young people and provide high-quality support throughout their mentoring relationship
• Monitor the programme and share updates proactively with the Mentoring Manager, including reviewing and responding to mentor reports
• Curate monthly newsletters, sharing opportunities with Merseyside-based mentees  

The role can be home or office based, or hybrid. Arts Emergency’s head office is in London and Manchester. We also have access to Spaces offices around the country which can be used by all staff if an office space is needed outside these areas - including a co-working space off Wood Street in Liverpool city centre. Regular travel across Merseyside is essential as part of programme delivery. 

To apply:

1. visit the Arts Emergency website
2. download and read the Job Pack thoroughly
3. follow the instructions on how to apply stated in this document
4. Deadline to apply: 29 July 2024, 10am

Community Engagement Coordinator - Wales

Location: The role will be based out of the BookTrust Offices in Cardiff.  BookTrust works in a hybrid and flexible way with an expectation of a minimum of 8 face to face collaboration days per month which could be at the Cardiff office, visiting partners across Wales and on occasions UK wide travel.  There will therefore be reasonable travel needed to fulfil the role, with occasional overnight stays.

Contract: Full-time, open to discussing flexible and part-time options

Salary:  £28,000.00 per annum.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school. Working with every local authority in England, Northern Ireland and Wales and supported by a range of funders including the Arts Council England, Northern Ireland and Wales Governments, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

We are looking for a positive and enthusiastic individual with a demonstrable ability to develop relationships and make connections across a wide range of people and groups. A strong communicator with the ability to communicate effectively with a diverse range of audiences, in writing, and in person.

You will have ideally worked within or across a particular community or region, in outreach or a project within the third sector and be a highly motivated individual with the ability to work and travel unsupervised across multiple projects simultaneously and to work at pace, often to tight deadlines.

A passion to make a difference for children and families with an interest in the benefits of literacy and reading to child development, the value of books, stories and rhymes and the role of parents, carers, and guardians in developing a love of reading would be valuable.

We are currently recruiting to two Community Engagement Coordinator posts.

To apply please send a copy of your CV to our webiste along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

Closing date:   31st July at 11:59pm.

Applications will be reviewed on a rolling basis; therefore, early applications are encouraged.

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

HR Coordinator
Human Resources
Full-time
Permanent
£25,575 per annum
Application deadline: 12pm (midday) on Monday 12 August 2024

About the role:

This is an exciting opportunity to work in an experienced HR team supporting the Museum's Operations Division. Our Operations Division comprises key functional areas including Advancement, Finance, Governance and Security departments.

As an integral member of a busy HR department, you will help to ensure the delivery of an effective and reliable HR service. You will perform a range of tasks, while focusing on actively managing our recruitment and onboarding processes, including placing advertisements, scheduling interviews and carrying out pre-employment checks.

Applicants will need to demonstrate effective communication skills and the ability to work independently, within a team and with employees from across the organisation.

The role will suit individuals with relevant administration experience looking to start their career in HR or those seeking to build their HR experience in a unique and complex organisation.

Key areas of responsibility:

• In addition to the processes outlined above, you will be responsible for issuing contractual documentation and delivering engaging inductions for new starters. Also for -
• Providing timely and professional outcomes to successful and unsuccessful candidates.
• Ensuring all recruitment paperwork is accurately filed in a timely manner, and in line with data protection requirements.
• Preparing paperwork and communications including employment references and contract extensions.
• Ensuring that DBS renewals are carried out in line with the Museum's procedures and legal requirements for employees involved in secure cargo transportation.
• Taking full and accurate minutes of sensitive meetings.
• Ensuring that personnel files are kept up-to date by completing accurate and timely filing.
• Answering queries and advising managers and team members on recruitment processes and procedures.

About you:

To be successful in this role, you will have -

• Wide-ranging administration experience including a strong grasp of Microsoft Office and experience working with databases.
• Demonstrated ability to work with minimal supervision in prioritising own workload and coordinating with those of others.
• Strong attention to detail and ability to produce accurate work within deadlines.
• Effective written and verbal communication skills.
• A positive attitude, strong customer focus and adaptability skills.

Knowledge of relevant employment legislation and qualified or working towards the Foundation Certificate in People Practice would be an advantage.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo Helmet, and the Lewis Chess Men. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We generally expect our HR Coordinators to work on site about 3 days a week.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Job Description

Job Title: 

Employment Development & Training Worker (EDTW).

Management Structure:

Reports to: Head of Learning & Development

Location: 

Based at Woolwich, London SE18 5BX

Salary:

£33,000 to £35,000p.a. depending on experience

Hours per week:

40 hours – generally 9am to 5.30pm Mon to Fri

Background:

First Step Trust (FST) is a charity that provides work experience, training and employment opportunities for people excluded from working life because of mental health problems or other disadvantages (workforce members).

Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.

We are in the process of developing a more formalised training and employment support programme (SMaRT Pathways) particularly, but not exclusively, in the area of the Automotive trade.  SMaRT Pathways will include the delivery of vocational training through the use of various technologies including video, Virtual Reality, Augmented Reality and other mediums making the learning process more accessible to those who struggle with traditional learning methods due to issues around literacy, numeracy and low levels of self-confidence/anxiety.

Job Role:

The main objective of this post is to enable people with mental health difficulties and other disadvantages (workforce members) to engage with and access open employment.  The EDTW will achieve this by taking responsibility for proactively recruiting people to the project, overseeing their development whilst at the project, including delivery of training courses as and when required and supporting them to move on to employment or further training.

Main duties:

Networking with other services in the area to raise awareness about FST, promoting work placements and training courses as well as promoting the business services.

Recruitment and development of potential workforce members - being proactive in following up on enquires regarding work placements, interviewing potential workforce for work placements at the project.

Employment support – assist workforce looking to move on to paid employment by providing support in job search, CVs and interview preparation. To develop a network of appropriate work placements by building contacts with local employment agencies and employers to ensure access to work for all workforce preparing to move on from FST.

Training – assisting when required, in delivering a variety of courses both in house and recognised qualifications to people with common mental health problems both workforce members and visiting trainees utilising the various technologies as they are developed.

Monitoring and reporting - complete, manage and provide regular, accurate, appropriate and timely reports to agreed deadlines in order to monitor progress.

Office duties – working with workforce members as colleagues ensuring that daily tasks are completed in a timely fashion.

To work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board, Chief Executive, Deputy Chief Executive and other senior managers.

Perform other tasks as reasonably required according to the needs of the project and FST. 

Person Specification

Qualifications and Experience

Essential

Experience of face to face customer service in an employment advice/support related post.

Experience of delivery of training within a workplace environment. 

Experience of using digital technology e.g. social media and other platforms.

Experience of managing, recording and monitoring progression.

Experience of working independently, planning and prioritising own workload. 

Desirable 

Knowledge of the benefits system.

Current full driving licence.

Knowledge and Skills 

Essential

Ability to effectively promote FST to referral agencies.

Ability to establish a network of employer contacts to facilitate work placements and employment opportunities.

Ability to motivate, support and enable people to develop.

Ability to work as part of a team in order to achieve overall objectives and goals.

Excellent presentation and interpersonal skills.

Excellent communication skills, written and spoken.

Excellent organisational and administrative skills.

Excellent knowledge of MS Word, Excel, email, Internet Explorer and Social Media.

Attitude

Essential 

Willingness to learn new technologies.

Commitment to opposing discrimination and actively promoting equality of opportunity.

Understanding and commitment to the values, principles and approach of First Step Trust.

Commitment to Health & Safety at work.

THE CHARITY  

Unfold is led by the people we serve, and we get people where they want to be. We’re a bold, agile and growing organization, with a friendly, energetic and welcoming team. As an established local charity, we’re powered by volunteers who support young people and families to identify and achieve goals that matter to them. We provide mentoring and peer support groups to people in Westminster, Kensington and Chelsea and the neighbouring boroughs.  

We’re open to everyone, but we target those who face the most challenges: 93% of the people we work with describe themselves as coming from a racialized group, 85% of the families we support are single-parent households headed by a woman, and 75% of the children we support are eligible for free school meals. We also run specialized programmes of support for people seeking asylum and those with refugee status. Last year we provided one-to-one mentoring to over 246 people, and group support to a further 252 people. With increasing demand for our services, we expect to provide direct support to over 350 individuals in the coming year.  

In our programme of support for parents, we have two primary programmes, a ‘Mentoring for Mothers’, for women with children aged 5+, which aims to improve well-being, confidence, connectedness and reduce loneliness. We also run Women’s Support Groups, which are friendly, relaxed spaces for women to meet, socialise, share challenges, offer support to one another and find out about services that meet their needs.  

POSITION SUMMARY  

In partnership with the local authority, Unfold is developing a new programme in the Royal Borough of Kensington & Chelsea in support of the families who have been made homeless or are at risk of homelessness who are accommodated in Bed & Breakfast and commercial hotels, within and outside of the borough. Collaborating with local family services and public health team, Unfold will offer  

• Outreach to families in hotels and B&Bs  
• Women’s Support Group  
• Mentoring for five women  

As an Outreach & Programme Coordinator Officer, you will be visiting the families and carrying out a screening to identify priority needs for appropriate signposting and connecting the families back to local services in Kensington & Chelsea. Part of the role will be to set up and run a weekly Women’s Support Group aiming to support the families build connections and find about further services in Kensington & Chelsea or in their new areas. Mentoring is part of the support women will be able to access, and as the Outreach & Programme Coordinator Officer you will be identifying women who are ready to engage in mentoring and working with Unfold colleagues to match them with a mentor, supporting mentoring pairs in their time together.  

At Unfold, we work with people with different needs, ages, and backgrounds, so the right person for this role needs to be a great communicator, enjoys connecting with people, has empathy and understands the challenges families face in temporary accommodation arrangements.  

WHAT YOU'LL BE DOING

Outreach

• Create a plan for visiting on a regular basis all Bed & Breakfast and commercial hotels in five main London boroughs where families have been placed.  
• Act as a friendly face who families will trust, building recognition and local knowledge.  
• Conduct an initial screening on location to summarise the families’ – both parents and children presenting circumstances.  
• Following project referral pathways, share findings of the screening with partner services in Kensington and Chelsea, ensuring that appropriate services are notified.  
• Assist families to engage with family support services in Kensington & Chelsea.  
• Assist families to access local services in the borough the hotel is located within if appropriate. 
• Signpost to local wellbeing activities to meet needs identified by the family, taking into consideration their specific needs and interests.  
• Update appropriate resources and signposting materials.  
• Identify risks and escalate them in a timely manner to appropriate services.  

Women’s Support Group Facilitation & Coordination  

• With the support of the Programme Manager, set up and coordinate one weekly Women’s Support Group, following Unfold’s peer support model.  
• Create a friendly, welcoming atmosphere so that members feel at ease and able to determine group activities.
• Conduct monitoring of the WSG, including new member registration and attendance.  
• Coordinate resources and materials needed for the smooth running of the sessions and signposting.  
• Plan groups to meet the needs of members, with lively and engaging sessions in response to needs of group members, coordinating visits from external partners in health, wellbeing, culture and arts.  
• Be proactive in outreach and communications to the group, maximising participation and ensuring that everyone feels welcome.  

Mentoring Support  

• Promote mentoring to women in hotels and B&Bs, so that they’re aware of the benefits and feel they can take up the offer when they’re ready.  
• Identify and onboard participants who are ready for mentoring.  
• Organise and run assessment and matching sessions for five women, periodically reviewing with mentors and mentees.  
• Support mentors to connect mentees with services and activities that meet their needs, using knowledge of local services  
• Ensure all participants are aware of and follow safeguarding measures in line with Unfold’s policies.  
• Provide ongoing support to volunteers to help them flourish as mentors responding to any questions and concerns.  
• Support in the delivery of virtual and in-person mentor training and monthly supervision sessions.  
• Make sure our monitoring systems are being used as intended providing support to mentors and mentees as needed.  

Administrative Support  

• Manage cases with Beacon, our CRM system, making sure all the data is inputted correctly and is up-to-date.  

Other Duties and Responsibilities  

• Participate in regular management supervision, team meetings and annual appraisal; help to identify your own job-related development and training needs.  
• Adhere to Unfold’s code of confidentiality, safeguarding, equal opportunities and all other policies.  
• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with aims, values and ethos of Unfold.  

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. As the role evolves, the Senior Programme Officer may require undertaking other tasks assigned by the Programme Manager and it is expected that duties will be reviewed and revised as required.  

The role may involve out of hours working, for which time off in lieu will be granted.  

Join and update project meetings with council and NHS colleagues

ABOUT YOU

Essential Skills & Experience

• Strong communication skills (verbal and written), with excellent written and spoken English.  
• An ability to communicate with people from a wide range of backgrounds.  
• Experience working with adults seeking support in the community.
• Experience of working with families and children.  
• Experience of working or volunteering in a drop in setting.  
• Knowledge and experience about safeguarding the welfare of children and vulnerable adults, ideally in volunteering contexts.  
• Excellent IT skills including MS Office suite.  
• Excellent organisational skills – ability to manage multiple tasks.  

Personal Attributes

• Passionate about supporting families to improve outcomes for children, young people and parents.  
• Outstanding interpersonal skills  
• Empathy with people facing challenging situations.  
• A hands-on, highly motivated individual with great empathy.  
• Ability to work as part of a small team, listening to and valuing the contribution of all staff, service users and volunteers, whilst also working independently.  
• Willing and able to work the occasional evenings and weekends

Desirable 

• Ability to work with CRM systems and databases.  
• Has knowledge or lived experience in the borough of Kensington & Chelsea.  
• Understanding of the welfare system.  
• Understanding of the housing rights & entitlements of individuals.  
• Ability to speak another language, for example Pashtu, Dari, Urdu, Arabic, Farsi language skills.  
• Experience of building and sustaining effective partnerships and external networks  
• Track record of volunteer management  

As the post may involve contact with children and vulnerable adults, a DBS check and two references will be required.  

Unfold is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Who we're looking for:

We are looking for a passionate and experienced leader to join our Delivery Leadership Team as Programme Lead: Education. You will have a strong background in education, curriculum development, and stakeholder engagement, as well as a keen interest in promoting the wellbeing and resilience of young people. You will be confident in delivering training, managing a team, and driving projects to achieve positive outcomes. You will also have excellent communication, networking, and IT skills, and a commitment to Ygam’s vision and values.

Role Requirements 

Duties will include but not be limited to: 

• Support and lead the team to embed Ygam in the local communities where the charity is based, reaching out specifically to educational organisations (i.e. schools, colleges, Local Authorities, youth groups) who support the development of vulnerable young people. 

• Work with SLT, DLT and Training & Engagement Managers to maximise awareness by positioning Ygam at principal education conferences. 

• Develop relationships at a national level with key stakeholder groups (i.e. academy chains, college groups) to position Ygam and increase the number of practitioners attending our workshops.

• Attend conferences, seminars, educational and organisational events in support of or representing the Chief Executive. 

• Work with stakeholders to increase Ygam’s Alumni

• Foster an entrepreneurial spirit among the team to maximise the opportunities that arise from national campaigns around mental health, digital resilience, e-safety and financial capability. 

• Lead the team to deliver high quality training within the education space 

• Support the Resource Development Lead to develop new and innovative resources and materials for schools and youth settings 

• Support and lead the team to develop highly visible, effective and quality workshops 

• Support and manage the portfolio of delivery, ensuring all training is staffed adequately 

• Deliver training and information sessions to Ygam’s stakeholders 

• Support schools and youth groups to embed Ygam’s training within their organisation 

• Monitor KPI’s and feedback across programmes to ensure continuous review and development 

• Confidence in writing funding and impact reports 

• Follow-up workshops and training to acquire evidence of completed work, case studies etc. 

• Assume leadership of and drive your work to achieve agreed outcomes. 

• Line manage a team of Training & Engagement Managers within England 

Person Specification  

• Significant experience of working within an education setting

• A detailed understanding of the PSHE and RSE curriculum as well as knowledge of curriculum in the devolved nations 

• Experience of promoting or selling services 

• Experience developing lessons and or training 

• Experience of engaging stakeholders within the education and youth sector 

• Confident public speaker 

• Outstanding verbal and written communication skills. 

• Outstanding networking skills. 

• Outstanding understanding of I.T applications (Microsoft word, excel, access & PowerPoint especially). 

• Experienced in stakeholder engagement and mapping 

• Project management experience 

• Experience of driving projects to achieve agreed outcomes. 

• Experience of leading the full range of employee HR processes. 

• Experience in managing and monitoring programme delivery and budgets 

• Ability to work in a highly organised manner with a keen eye for absolute detail. 

• Self-administrating experience. 

• Direct experience of working within education or mental health is desirable. 

• Experience utilising CRM systems (preferably Salesforce)