Administration Jobs
About Nordoff and Robbins
We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.
Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to marketing, communications and digital that help us engage more people and grow our fundraising.
We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen. This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.
The culture
If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.
Could this be the place for you?
If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!
About the role
Music Services is the delivery arm of Nordoff Robbins and encompasses the provision of music therapy and related activities including education, training and research. The Music Services Administrator will work closely with the Regional Manager and alongside other Music Services Administrators to ensure that the reception and admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. Many of our clients lead challenging lives and include vulnerable children and adults. This role is therefore subject to a basic DBS check.
We are also looking for you to:
· Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders
· Have a collaborative work ethic and ability to engage positively with all stakeholders
· Have a professional approach and ability to work without close supervision
· Produce work with accuracy, diligence and attention to detail
· Effectively use Microsoft Office (Outlook, Word, Excel)
· Be mission led and values driven, putting the client front and centre of what we do
· Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvements and share these with the team
What we offer:
· The ability to support work in over 50 Partner Organisations
· Direct support from and working alongside the regional management team
· The ability to work flexibly and remotely in this role
· You will work day-to-day in our wonderful centre in leafy North London.
3 best things about the job (in our humble opinion)
· You will be witnessing examples of the impact of music therapy continually, as you engage with 16 therapists in the team and develop an understanding of how music therapy services function in a wide range of settings.
· You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues
· You will get to work with all areas of the organisation, especially the fundraising and communications team, and have the opportunity to support at our award winning events.
Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity and especially music therapists to help bring awareness of our mission, vision and achievements to the world.
· A salary of £28,098.40 plus £1,500 London Weighting (Total salary £29,598.40) per annum pro rata
· Pension scheme
· 31 days annual leave plus 8 bank holidays per annum pro rata
· EAP (Employee Assistance Programme)
· Salary sacrifice benefits including cycle to work
· A true People First charity with training and career development at our core
· An inclusive culture – and lots of music!
· This role is a 6 month fixed term contract, full time, working 5 days per week, 4 days in the office and 1 day working from home.
We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:
1: ACCESSIBLE TO ALL
Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.
2: PROVIDING EQUITY OF OPPORTUNITY
Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.
3: DIVERSE ENGAGEMENT
Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.
4: BE FREE FROM DISCRIMINATION
To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.
5: BE VIGILENT, PROACTIVE AND RESPONSIVE
To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students
The client requests no contact from agencies or media sales.
Are you ready to help support the Church on its important journey of change?
The Church Life Review (CLR) is a significant and important journey of change to fully review all aspects of the life of the denomination.
In this role you will work closely with the Programme Manager on all administrative aspects of the CLR, playing a vital role in seeing that they are properly supported in their busy schedule.
You will be educated to A level or equivalent with GCSE passes (grade A-C) in English and Maths. You already have experience of PA and administrative work in an office environment and are highly organised, with excellent communication and interpersonal skills and an ability to operate with discretion.
We can offer you a flexible and friendly working environment; working from Church House and from home.
If you are interested in working with us and can meet the job requirements, please visit our job page to download the application form.
We DO NOT accept CVs.
Closing date: 12 noon, Friday 3 January 2025
Interviews: Friday 10 January 2025
The client requests no contact from agencies or media sales.
Temporary Workforce Development Administrator
Location: Hybrid (one day in the office per week)
Contract Type: Full-time, Temporary (until 25th April 2025)
Salary: £28,000 per annum
About the Role:
I’m delighted to be working with a leading educational charity to recruit a Temporary Workforce Development Administrator. Supporting their Centre of Excellence Programme, you’ll provide vital administrative and operational support to ensure the smooth delivery of workforce development initiatives.
Key Responsibilities
- Organising meetings, events, and training sessions.
- Managing schedules, records, and programme-related communications.
- Acting as a first point of contact for stakeholders and partners.
- Supporting logistical and technical arrangements for events and travel.
- Preparing reports, presentations, and tracking programme progress.
About You
Essential:
- Administrative experience, ideally in education, training, or programme delivery.
- Excellent organisation, communication, and multitasking skills.
- Proficiency in Microsoft Office and virtual platforms like Teams or Zoom.
Desirable:
- Familiarity with workforce development or educational programmes.
- Experience working with training providers or project management tools.
- You’re detail-oriented, proactive, and adaptable, with a collaborative approach.
This is an excellent opportunity to contribute to a meaningful programme shaping the future of skills development in the UK. Enjoy hybrid working with one day in the office weekly.
We are looking to move quickly with this role so please apply today!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a compassionate and proactive HR & Office Administrator with great people skills to join our dedicated team. The successful candidate will be willing to get involved in all aspects of our work and thrive in a role engaging with staff all over the globe and supporting great internal communications. They will play a crucial role in building, strengthening and supporting our office management as well as our human resources function, ensuring that our office and staff are well-supported, trained, engaged and aligned with our mission. Working closely with our CEO and Senior Management Team, the successful applicant will have the ability to develop and maintain administrative organizational systems, and be happy getting involved in a range of different work.
- Office Management
- Serving as the main contact for office supplies, building management and maintenance duties
- Helping establish and maintain office procedures
- Greeting visitors upon arrival and performing additional clerical functions as needed
- Addressing and directing questions and requests from the public via phone or email correspondence
- Dealing with correspondence, complaints and queries
- Organizing the CEO’s calendar and scheduling meetings with employees and contacts alike
- Preparing letters, presentations and reports
- Ensuring health and safety policies are up to date
- Ensuring adherence to company policies by all team members
- Assisting senior management team when needed
- Employee Relations
- Supporting the human resources department to update employee procedures, processes and maintain the HR systems and report functions
- Serve as a point of contact for employee queries and concerns, providing guidance where applicable
- Support conflict resolution and mediation efforts, fostering a positive workplace culture.
- Maintain and manage our HR databases and ensure accurate record-keeping on our HR software
- Provide regular reports on HR metrics and key performance indicators with senior leadership and adjacent functions such as finance.
- Coordinate mandatory training sessions related to safeguarding, health and safety, and other relevant topics.
- Promote a culture of continuous learning and professional growth.
Role requirements
Able to work flexibly to meet the demands of the role to get the job done. This is an office based role with opportunity to flex to hybrid working following review
Skills required
- Reliability and discretion: you will often learn of confidential matters
- Adaptability and pragmsatism
- Excellent communication, negotiation and relationship-building skills
- Organizational & problem-solving skills
- IT skills
- Initiative and attention to detail.
- Right to work in the UK
- Ability to understand and speak the Punjabi language is a necessity
- Strong communication skills, with strong English written skills
Recognise the whole human race as one
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OCVA is seeking an organised and proactive Administrator to ensure the smooth running of our office and support our team. As our Administrator, you’ll often be the first point of contact, managing our main phone line, handling the admin inbox, and processing incoming post. You’ll look after the administration relating to our building, keeping on top of our facilities compliance, and provide support to the CEO and Board of Trustees, including scheduling meetings and taking concise and accurate minutes. We provide a regular programme of online and in-person training which you will work with the team to schedule, overseeing registrations and payments and ensuring everything runs smoothly on the day.
We are looking for someone who is organised, enthusiastic and quick to learn. You will enjoy working with all sorts of people, have great communication skills and be diplomatic, with an ability to take the initiative when opportunities arise. You will be confident with Microsoft Office and willing to learn how to use other programmes such as CIVI (our online database), Xero (for raising invoices), Microsoft Teams and Zoom (for online meetings).
Enabling a diverse voluntary and community sector to flourish in Oxfordshire. We do this by providing advice, information and training.
The client requests no contact from agencies or media sales.
West London Centre for Counselling is a well-established and successful charity which currently provides free counselling to the local community through NHS Talking Therapies in Hammersmith and Fulham. We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating the secure database with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, and contributing to the overall smooth running of the Centre.
The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills.
This role could be EITHER a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); OR it could be a 4-day-per-week position (28h pw), again with at least one evening shift per week (until 9pm).
The salary for this role is £28,000 for full time, or pro-rata for part time.
The job description and person specification are attached.
Please make your application in writing showing how your experience and knowledge meet the person specification.
WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.
The client requests no contact from agencies or media sales.
AIMS / PURPOSE OF THE POST
To manage the day-to-day administrative responsibilities and smooth running of the office including dealing with confidential and financial records.
MAIN DUTIES
• General office duties including, but not limited to, checking and responding to emails to the office email account, handling telephone enquiries and managing correspondence to the office.
• Providing office cover and being present in the office on Mondays to Thursdays. Must be competent and confident in the opening up and locking up of the building.
• Collating data on the client database as required for monitoring and evaluation purposes.
• Oversight of office inventory, including ensuring an adequate supply of stationery, printer ink, tea, coffee, refreshments etc.
• Responsible for the operation and basic troubleshooting of office equipment like printers and computers.
• Ordering supplies and resources for our play therapy service.
• Arranging staff meetings and taking minutes, when required.
• Looking after the maintenance and running of the office including health and safety requirements (such as regular PAT testing, fire alarm testing, emergency lighting testing etc).
• Maintenance and organisation of records and documents on our shared drive.
• Assisting with the recruitment, induction and training of staff and volunteers.
• Researching and sourcing information.
• Support with event organisation and fundraising activities when required.
• Support Trust House staff with particular projects when needed including providing cover
Key skills and experience required:
• Experience of working in an administrative role. (Essential)
• Strong listening and communication skills, and excellent interpersonal skills with the ability to work with a range of people. (Essential)
• Good organisational skills with the ability to prioritise tasks and manage time efficiently. (Essential)
• Have a working knowledge of Microsoft Word, Excel and other applications. (Essential)
• Attention to detail in filing and collating information. (Essential)
• Ability to work independently and as part of a team. (Essential)
• Flexible and reliable. (Essential)
• Ability to use own initiative to identify and access relevant information and resources. (Essential)
• Ability to deal with sensitive and confidential information, maintain confidentiality and abide by all other Trust House policies and procedures. (Essential)
• Ability / confidence to use database / CRM systems (Desirable)
This job description is a guide to the tasks of the Administrator only. The post-holder is required to undertake such other tasks as are reasonably requested by the CEO and Management Committee.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you highly organised, resourceful, and passionate about making a difference? The Baobab Centre is seeking an Operations and Admin Assistant to support our vital work with young asylum seekers and refugees.
In this varied role, you’ll work closely with the Operations Manager and admin team to ensure the smooth running of our Centre by managing administrative tasks, assisting with IT and communications, and supporting operations and fundraising initiatives. You’ll also play a part in amplifying the voices of our community through social media and helping with community engagement activites.
If you’re a motivated individual with strong administrative and IT skills, a commitment to human rights, and an interest in supporting vulnerable young people, we’d love to hear from you.
This role is for 3 days per week depending on your preference. Working on Wednesdays is essential to provide reception cover.
ABOUT US:
The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.
Please read the additional information below alongside the full Job Description and Person Specification attached.
Mental Health: All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being.
Baobab’s Model: Please read the accompanying ‘Baobab Clinical Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).
Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.
The Baobab Centre is a non-residential therapeutic community that offers support to young survivors of human rights abuses seeking refuge in the UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This new role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.
The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This additional role will be responsible for all aspects of administrative support for the operational success of the charity and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.
We have grown rapidly in the last two years and given the prominence of the Israel/Gaza/Lebanon conflict in our domestic media, we anticipate further growth as the charity becomes more prominent and the needs for essential support become greater. Therefore you will be working in a very busy, high growth environment, managing your time between several different tasks and priorities, which may change frequently. You will need to learn quickly, adapt to changing patterns of work throughout the year and, once trained, be capable of working without close supervision in a small flexible team.
The role will be required to help with regular office duties; you will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.
Please include a cover letter stating why you are interested in the job and what you can contribute to our charity. We would welcome phone calls to discuss the role with our Office Manager before applying.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
P&C Administrative Assistant
About Internews
Internews is an international non-profit organisation whose mission is to empower local media worldwide to give people the news and information they need, the ability to connect and the means to make their voices heard.
Internews provides communities the resources to produce local news and information with integrity and independence. With global expertise and reach, Internews trains both media professionals and citizen journalists, introduces innovative media solutions, increases coverage of vital issues and helps establish policies needed for open access to information.
Internews programmes create platforms for dialogue and enable informed debate, which bring about social and economic progress. Internews’ commitment to research and evaluation creates effective and sustainable programs, even in the most challenging environments.
Internews operates internationally, with administrative centres in California, Washington DC, and London, as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews has worked in more than 100 countries, and currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
About the role
The P&C Administrative Assistant will be based in our London office (two days a week), sharing time between general HR administrative and general office support duties. The role will support the People & Culture function on general HR and administrative tasks.
Roles and Responsibilities
Human Resources
- Monitoring shared P&C inbox, addressing enquires in a timely manner.
- Collecting and maintaining various HR trackers and databases.
- Providing administrative support for the recruitment process, posting job adverts, contacting candidates, scheduling job interviews and collecting recruitment related documentation.
- Assisting in the new joiner induction and on-boarding processes.
- Updating and maintaining staff records.
- Ensuring data is stored in line with principles of GDPR.
- Completing pre-employment checks, including reference, right to work, and vetting checks.
- Supporting the probationary process for new joiners (including scheduling meeting, distributing relevant documentation and collecting completed forms and feedback.
- Performs other related duties as assigned
General Administration:
- As part of onboarding, facilitate the induction process for new joiners in the London office, including:
- Issuing access passes
- Coordinating with the TSS team on new joiner equipment
- Facilitate the DSE assessment process
- Act as a Health & Safety Officer and Fire Safety Officer for the London Office.
- Any other duties of an administrative nature
Person Specification
Essential
- Degree or equivalent work experience
- Excellent verbal and written communication skills
- Knowledge of basic principles of GDPR
- Methodical, accurate and organized with a keen eye for detail
- Proven ability to successfully communicate and mediate with both management and staff
- Good understanding of Microsoft Windows including MS Word, Excel and Outlook
- Good communication and interpersonal skills
Desirable
- Experience of using Microsoft Applications
- Experience of using Human Resources Information Systems
- Experience of working in an International NGO
- Proficiency in additional language would be advantageous
- Proven ability to successfully operate in multi-cultural environments
Recruitment Timeline:
Closing date for applications: Wednesday, 11 December 2024
Candidates must submit a CV highlighting relevant experience. The successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.
The above noted job description is not intended to describe, in detail, all the tasks that may be assigned but rather to give the job holder a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be located in the United Kingdom and therefore a successful applicant must obtain the Right to Work in the UK in order to commence their employment
Summary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an enthusiastic and self-motivated person to provide helpful and efficient support to our service users, other stakeholders, and staff, in person; over the ‘phone and electronically. The role will involve multi-tasking and the efficient running of many of Pete’s Dragons day-to-day operational areas, encompassing reception, office, and fundraising, as well as administrative support for day-to-day services and the senior leadership team.
Pete’s Dragons is fast growing and dynamic. To be the right fit in our team you will relish change and growth and be able to spin many plates whilst keeping a huge smile on your face!
Main Duties and Responsibilities:
Reporting to the Beneficiary Services Manager, the Office Administrator will be responsible for the following tasks:
Reception
Provide a welcoming and professional first point of contact for all callers and visitors to the Pete’s Dragons office.
Receive queries by telephone and email, responding appropriately by providing basic information about Pete’s Dragons services; recording and referring to the appropriate team; or signposting to other services where necessary.
Accurately maintain an electronic room booking system.
Take responsibility for the appearance and upkeep of reception and public areas.
Casework Administration
Handle emails and telephone enquiries from a wide variety of stakeholders: re-directing as necessary, determining whether a response is required and responding where appropriate.
Accept and facilitate calls for referral into our service, to be able to communicate and listen with compassion, empathy gathering essential information from people who could be experiencing a high level of distress. To be able to remain calm whilst doing so.
To provide basic information about the services offered by Pete’s Dragons over the telephone and face to face.
To receive and respond appropriately to queries by recording and referring to the appropriate Pete’s Dragons services or signposting to other services where necessary, including sending out information e.g. leaflets to enquirers.
Administration
Undertake a range of administrative tasks including word processing, photocopying, distributing mail, filing, emailing and data input.
Support the management team with administration as required, helping to organise meetings, and taking minutes if required.
Fundraising
Assisting the fundraising team in the logistics of fundraising events and coordination of volunteers.
Dealing with and supporting enquiries from external fundraisers.
Providing support to projects and assisting with administration involving corporate partners and sponsors.
Organisational Responsibilities
Work in accordance with Pete’s Dragons aims, objectives and values
Work in accordance with all Pete’s Dragons policies and procedures.
Work flexibly to best meet the needs of the service which may include undertaking occasional evening and weekend work.
Be an ambassador for Pete’s Dragons
In addition, you will be
Personable, collaborative, and good at working both in a team and under your own initiative.
Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment.
Able to prioritise tasks and workloads to ensure that deadlines are met.
Observant and detail orientated.
The role is office based at Pete’s Dragons HQ in Exmouth, with occasional travel to our other locations in Plymouth, Torquay, and Barnstaple so the ability to drive, a full clean driving licence and access to a vehicle is desirable.
A DBS check will be required for this role.
The client requests no contact from agencies or media sales.
A4S overview
Accounting for Sustainability was established by HM King Charles III in 2004, when he was The Prince of Wales, to transform finance to make sustainable business, business as usual. Today we work with leading CFOs, finance managers, business schools, regulators, standard setters and more, to drive a fundamental shift towards resilient business models and a sustainable economy.
About the role
The role of Operations and Administrative Coordinator is essential to operational excellence and alignment across A4S – directly and indirectly supporting our global team to deliver their best work.
This is a varied role which exposes you to every aspect of the running of an international not-for-profit. You will contribute to A4S’s governance, operations and programmes through project coordination, administration, research and reporting work. To do so, you will ably engage with a wide range of individuals, from all levels of our team, to our network members, external stakeholders and partners. As a member of the Operations team, you will champion and advance the tools and processes that underpin our working practices, and the overarching values and mission of A4S.
If you are ready to work together to influence how senior business leaders and global organizations respond to the sustainability challenges of the 21st century and to grow in a supportive environment, we would love to hear from you!
About you
We are looking for someone who understands the far-reaching impact that success in an operations and administrative role has for the whole organization – both day-to-day and for our longer-term objectives.
You are highly organized and excel at prioritizing; comfortable balancing daily responsibilities, such as internal communications, meeting logistics and office management, with project coordination, reporting, and similar asks. You will have strong writing skills and a knack for clear, timely communication, supporting outputs like meeting materials and regular project updates.
With a keen eye for detail you will develop quality work and complete due diligence tasks and supplier coordination work to a high standard. You are tech-savvy, proficient in Microsoft 365, and comfortable making sure our IT support providers, and other suppliers, meet expectations. You can build strong relationships across all levels of seniority, both externally and internally. You are a proactive problem-solver, who knows when to escalate issues and maintain confidentiality.
Familiarity with Salesforce, Zoom, Teamwork and Slack, and an interest in the intersection between sustainability and finance, will be an advantage.
Main areas of responsibility
The key areas of responsibility are summarized below –please see the full job description enclosed for more detail, including a fuller understanding of the impact of your work:
Operations: Help our team make the best use of their time and support the delivery of cross-organizational goals. Develop, maintain and improve core resources – including our handbook and policies, guides and templates.
- Office and tools for work: Maintain a safe, functional and welcoming office and a navigable virtual working environment, supporting the team with the space, equipment and materials they need to do their best work. You are the main point of contact for our IT support, our office community managers, and for general enquiries.
- Governance and advisory: Support the engagement and leadership of our governance and advisory groups with the logistics and materials needed for their meetings – and support senior management by aligning the team to deliver our regular progress reports, as well as our planning and reporting cycles.
- People, internal communication and culture: help ensure our team’s time together adds value to our work and our cohesion by organizing key internal communications and events. Support hiring managers and prospective new hires by coordinating a seamless recruitment process and being a friendly and informative point of contact.
Download the full job description in the recruitment platform.
Working at A4S
A4S offers a competitive range of benefits, a good work-life balance, employee growth and development, and a focus on organizational culture.
You’ll join a small team of about 45, who are based primarily in and around London as well as in Europe, the APAC region and North America. You’ll interact and work with all your colleagues across the global team and stay in the loop on the full extent of our programmes. We value our people, and strive for a collaborative, supportive and non-hierarchical structure.
Our dedicated office is in Mindspace Shoreditch – a vibrant, modern and dog-friendly co-working space which hosts weekly events including brunches, after-work socials and the occasional ping pong evening! We also organize our own team lunches, park days and away days – with team volunteering days also on the horizon.
To apply
You can find the full job description attached in our recruitment platform – please read this carefully before applying.
Please complete the application form by clicking 'apply via website' above, submitting both your CV and a cover letter of no more than 2 pages as attachments where prompted. Please specify in your cover letter where you first heard about this position (eg Linkedin, Charity Job, Escape the City, A4S webpage etc.). The deadline is the 5 January 2025.
We value a diverse and inclusive team, and we know that studies have shown that some potential applicants are less likely to apply for jobs unless they meet every single requirement. If you are excited about this role but your past experience isn’t an exact match, we encourage you to apply and let us know what you can bring to it and A4S. You may be the right person for this job, or for future opportunities.
Applicants should be able to show an understanding of A4S and its programmes, and outline what they can bring to the role.
Applicants must have the right to work in the UK. We will consider applicants with Graduate or HPI visas that have at least 18 months remaining for permanent roles. We are currently unable to offer visa sponsorship.
For more guidance on applying to A4S, please see ‘Tips for your application to A4S’ annexed in our recruitment platform.
Benefits
1. 25 days leave, increasing by one day every year to a maximum of 30 days (pro-rata for part-time roles).
2. Up to 5 days per year for volunteering.
3. BUPA private medical insurance, which covers GP virtual consultations, hospital treatment, cancer treatment, mental health treatment and more. This is available from the beginning of employment and covers pre-existing conditions.
4. A 7.5% employer pension contribution, with a 2.5% minimum contribution from the employee.
5. WeCare membership, providing you and your family or cohabiting partner with access to 24/7 medical consultations, mental health support, guidance on legal and financial issues, and more.
6. Death in service and income protection insurance.
7. Perkbox membership, offering generous discounts across everyday spending, wellness and fitness, restaurants, gifts, travel, and more; and a wellness hub with content covering nutrition, workouts and meditation.
8. Flexible working arrangements – both in terms of location and core hours (subject to agreement and role-dependent, but never unreasonably refused).
9. A ‘cycle to work’ scheme.
If you are an experienced administrator looking for a rewarding new role, Respond has an exciting opportunity for you.
The Clinical Service Administrator supports the administrative and operational functions of the psychotherapy service. The role acts as the first point of contact for clients, families, external stakeholder and members of staff. It may also involve some administrative support for the wider team. Excellent administration abilities, strong IT skills, discretion and a warm, professional manner are essential.
Respond is entering its thirty third year as a charity and has grown from a small London based charity to a medium sized national charity in recent years. Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.
Further information about Respond
An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.
We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover.
We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.
We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.
We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role. You may be just the right candidate for this or other roles within the organisation.
Respond Benefits package (all per financial year)
We offer a generous and comprehensive package of flexible benefits to all of our staff.
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Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home. Part time hours are altered accordingly.
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Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.
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Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,
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Discretionary study leave to support training relevant to your role.
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Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.
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Up to 5 days paid time off for dependents per financial year.
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Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.
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Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment.
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Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.
Note all of the above days per annum stated are pro rata’d for part time employees.
If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement. Your statement should be no more than 2 sides of A4.
Deadline for applications – 11th December 2024
Interviews - From 12th December 2024
Start date – January 2025
If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement. Your statement should be no more than 2 sides of A4.
The client requests no contact from agencies or media sales.