Administration Jobs

In 2017, we pioneered the UK's first interest-free loan programme specifically designed for refugees, offering a dignified and independent pathway to integration. This programme supports individuals by funding essential costs such as UK training, licensing, exams, certifications, housing, and family reunification. Our mission is to empower people to rebuild their lives and thrive in a safe environment.

Since 2017 we've lent over £2.5million with a repayment rate of over 98%. 

Now we're on a mission to scale our impactful loan programme, and we're looking for an exceptional Financial Administrator to be part of our journey.

• Are you detail-oriented and passionate about numbers?
• Do you love helping people and making a difference?
• Enjoy picking up the phone and talking to people?
• Want to work remotely in a small, dynamic team with a big impact?

About the Role:
As our Finance Administrator, you'll play a key role in managing loan applications and ensuring smooth financial processes. This full or part-time, flexible position allows for remote work, with very occasional meetings in London.

Key Responsibilities:

• Overseeing the full loan lifecycle, from initial application to repayment.
• Maintaining accurate records in our CRM and lending software.
• Providing clear communication and support to clients throughout the loan process.
• Collaborating across the team and with our partners, Moneyline, to ensure a seamless client journey.
• Keeping databases up to date and ensuring all documentation is organised.

What We're Looking For:

• Significant administration experience, ideally in finance or loan administration.
• Exceptional attention to detail, strong numeracy, and excellent communication skills.
• Proficiency in Microsoft Office; experience with Salesforce and HES programs is a plus.
• Self-motivated, highly organised, and capable of managing multiple tasks independently.

Why Join RefuAid?
Work in a supportive, inclusive environment where your efforts will have a tangible impact on the lives of refugees. We offer a flexible working schedule and the opportunity to contribute meaningfully to a cause you can be proud of.

Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove and across Sussex.

We are seeking a part-time Receptionist/Administrator for our main office in New England Street, Brighton. This is a key role in the organisation acting as a first point of contact for telephone enquiries and visitors to the office and ensuring the smooth operation of our front desk alongside supporting the administrative needs of the organisation.

The office is busy, with people attending advice and advocacy appointments and members of the public phoning for information. We are therefore looking for someone who can communicate well and is able to respond in a welcoming and helpful manner to people who may be experiencing mental distress or feeling anxious about seeking support. The ideal person will have a flexible approach with the ability to prioritise tasks and work confidently both individually and as part of a wider team.

Part-time hours will be 25 hours per week, 12.30pm to 5.30pm, Monday to Friday. 

Full job details and application forms can be found on our website via the apply button.

Closing date: Wednesday 4th December 2024.

Interview date: Wednesday 11th December 2024.

We are committed to equal opportunities, and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

All successful applicants are subject to Disclosure and Barring Service (DBS) clearance.

We have an exciting opportunity for a skilled Administrator (known internally as a Service Delivery Assistant) to join our Domestic Abuse team in London, working 37.5 hours a week. This role is a hybrid model of working, you will work from home and our London office.

Do you want to make a difference every day? Do you want to support our service to contribute to change & improvement for those who need it?

Do you have excellent administrative skills? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance program & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Bonus on completion of probation

About the role:

As an Administrator (Service Delivery Assistant), you will:

Provide a high quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service. Supporting the Head and Deputy Heads of service with general administrative duties such as updating and maintaining database and case management systems and collating data reports.

May also include responsibility for external communication, social media, updating directory records for other services. Updating local websites with relevant information and also taking minutes from team meetings.

You will need:

• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work load and deal with competing or conflicting demands/ needs and interests in a structured, organised and methodical manner
• Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
• Excellent IT and administrative skills & experience including the use of Microsoft Excel & Office packages
• High resilience and the ability to work under pressure

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to Apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

ABOUT BPNA

The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.

ABOUT THE ROLE

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Administrator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Administrator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution. 

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

JOB PURPOSE

This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.

The purpose of this role is to:

• Support the organisation and delivery of virtual short courses

• Support the organisation and delivery of face-to-face short courses

For the full Job Description and Person Specification, see the attchment below

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 29 December 2024

Interviews aimed for: 15 January 2025

Please note that only shortlisted candidates will be contacted.

Salary: £24,570  per annum pro rata

Location: Sheffield

Contract type: Fixed term until October 2026

Hours: Full time 37.5 hrs / week

Closing date: Monday 2nd December 2024 at 11.30pm 

Are you an excellent administrator with a passion for solving the housing emergency?  Then join Shelter as a Service Administrator in our Sheffield Hub and you could soon be playing a vital role in tackling injustice for individuals and communities across society. 

About the role 

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with your team to direct enquiries to the right people.

You’ll provide comprehensive administrative support, with shared responsibility for designing and developing systems and processes, data input and extraction, and finance administration. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you 

We are looking for someone who:

• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.  
• Has a passion for social justice.  
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.  
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed. 

About the team 

Shelter Sheffield provide housing advice and support to people across the city. Our focus is on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple disadvantages. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5,000 people a year, while also working to change the underlying systems that cause the housing emergency. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything, 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: 

• We prioritise diversity and have an inclusive and open mindset 
• We work together to achieve a shared purpose 
• We learn from our experiences and are open to risk 

If you would like to find out more about the role, or to arrange an informal chat, please see the job vacancy on our webpage for more details.

Any applications without a supporting statement will not be considered.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

Salary - £24,570 per annum

Full time – 37.5 hours a week

Contract - Permanent

Closing date: Thursday 12th December at 11.30pm

Are you looking for an interesting role that will enable you to make the most of your office-based skills and flair for customer service within a friendly and highly professional team? Then join Shelter as a Service Administrator and you could soon be playing a vital role within our Manchester hub.

About the role

You will play an essential role in ensuring that our services run smoothly and meet their contractual and quality requirements. You will carry out key administration functions across both Hubs, including Health and Safety, dealing with telephone and face to face enquiries, processing referrals, data inputting and analysis, administering petty cash and carrying out key finance functions such as credit card requisitions, invoice processing and supporting with management accounts variance reporting.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We are looking for someone who is passionate about tackling social injustice. You will need to be well organised, with excellent time management and multitasking skills and the ability to thrive in a fast paced environment. You have proven experience of using a range of IT tools, including case management systems, data handling, Microsoft Office applications, internet and email and can demonstrate excellent communication skills in person, on the phone and written.

You enjoy learning new skills and can review processes to increase efficiency, as well as being able to share your knowledge with others. A firm believer in providing the very best person-centred customer care, you have a strong work ethic and a flexible approach, while an understanding of working with people who have suffered disadvantage, prejudice, or trauma would be an advantage.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Citizens Advice Kingston is an innovative, welcoming and friendly local Citizens Advice office, and we provide a high quality advice and information service to local people across a range of topics. 

We operate a hybrid model of working which is heavily reliant on digital elements. The post holder will work with the Chief Executive and other senior staff to lead the team in maintaining and developing effective models of administration. 

The ability to work remotely as required and also support and supervise others using remote systems is essential to this role. Remote working systems rely significantly on the use of IT over a range of applications so a positive and creative approach to digital services and systems is essential. 

Reporting directly to the Chief Executive and you will be responsible for the smooth running of the administration of the organisation. 

We are looking for someone with strong administrative skills and excellent computer skills, who is an effective communicator with experience of building relationships at all levels. You must also have experience of managing a diverse workload, and have strong planning and organisational skills.

Closing Date: 5pm on 4th December 2024        Interviews:  10th December 2024

Office Administrator

Hours: Full-time - Permanent
Reports To: Operations Manager
Place of Work: London - Streatham, Clapham, Croydon
Salary: £25,235

Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as an Office Administrator. This is a full-time permanent position, working Monday to Friday. In return, you will receive a salary of £25,235, be enrolled into our staff health and wellbeing plan, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding. 

What we are looking for

• Someone who has excellent personal organisational and relationship-building skills
• A welcoming and warm first impression – whether it is in person or via phone/email, you will often be the first person that people talk to when first engaging with Nehemiah
• A commitment to being a positive model of our Values
• A good level of computer literacy and proficiency in applications such as MS Office, Salesforce (or something similar)

Objectives of this Role

• To support the smooth running of the Recovery Programme Office 
• To manage Nehemiah Residents’ Housing Benefit applications and accounts
• To liaise with the Volunteer Coordinator in assisting and supporting volunteers
• To maintain records and present management information reports to the CEO 
• To work with staff to ensure the efficient functioning of the Nehemiah houses, including maintenance reporting, compliance checks, purchasing and budgeting 

Please look at our Job Description and Person Specification for more details – even if you feel like you don’t tick every box, please don’t be discouraged from applying - we would still like to hear from you! 

Perhaps most importantly...it is our expectation that anyone who is a part of Nehemiah aligns with and can demonstrate use of Our Values:

Belief: We believe in everyone’s potential for positive change
Respect: We value each other’s choices and differences
Kindness: We show empathy through our actions
Honesty: We build trust through being truthful
Empowerment: We help each other find our own purpose

What you can expect from us

• A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement
• 25 days annual leave, plus Bank Holidays
• A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary
• Staff Health Plan that includes insurance and wellbeing packages

Why Nehemiah?

Make a direct impact on the lives of those in need and bring positive change to the local community
Work with a passionate and talented team committed to our mission
Benefit from opportunities for skill development, leadership growth, and career advancement 
Experience a culture that values innovation and always looks to refine our best practice

Application Process:

30 minute video call with a member of our recruiting team
In-person interview with relevant members of the management team (45mins-1hr)

To be considered please submit a CV and Supporting Statement/Expression of Interest

Interviews to be held on a rolling basis

This post will require an Enhanced DBS check to be processed for the successful applicant 

REF-217 846 

Only candidates with the right to work legally in the UK will be considered

The Elise Pilkington Trust was set up in 1979 to support two causes; equine welfare and to support elderly charities. Since the Trust was established more than £5.8m has been granted to these good causes.

We are looking for a Trust Administrator who can look after the day to day running of the charity. This will include dealing with & processing grant applications, arrange trustee meetings, ensure the trust are complying with Charity Commission guidance, maintain the Trust's website and email accounts as well as the usual day to day office management.

The role is based from home and the hours will vary with work peaking around the two trustee meetings each year, however on average the work will require around 14 hours per week. Ideal applicant should be within easy commuting distance of London.

There will be a requirement to attend around 2 to 3 trustee meetings each year usually held in central London.

The salary is £11,600 with 6 weeks paid holiday.

Deadline for applications is 1st December 2024

Only canidates invited for interview will be contacted

About us: 

Queen’s Park Community Organisation is a grassroots organisation and registered charity (1199226) targeting the most deprived areas in Bedford. We have four objectives, Welfare, Capacity Building, Recreation and Relief of Poverty. As a Bedford Charity, we empower local people to make a difference by building bridges between communities, schools and organisations via our 3 current programs:

· Advocacy and outreach service

· Building capacity & increasing building community resilience

· Youth program

Key Responsibilities:

· Make, answer and direct phone calls.

· Organise and schedule appointments and events

· Plan meetings and take detailed minutes.

· Write and distribute emails

· Put together Newsletter (Mailchimp)

· Design posters & Banners (Canva pro)

· Update website (training provided)

· Create post for social media (Facebook, X, Instagram and Tik Tok)

· Assist in the preparation of regularly scheduled reports.

· Keep database up to date

· Maintain contact lists.

· Act as the point of contact for internal and external clients.

· Take note of staff and Trustee meetings.

Terms and conditions:

· The post is based on a full time equivalent to 37.5 hours.  (Pro Rata)

· Evenings and weekends’ availability is crucial. Time off in lieu can be taken. No overtime is payable for this position.

· There will be 28 days holiday per annum plus public Bank Holidays.

· Generous employer pension contributions

· Please note that all jobs are offered subject to enhanced Disclosure and Barring Check.

Note this post is funded by the National Lottery and the Harpur Trust.

Hours: 16.5 hrs Monday to Friday or flexible working a possibility

Salary: FTE £23,698.40 (Pro rata £10,476.18)

Location: Home Based

Probation: 3 Months

Closing Date: 15th December 2024

Interview date: 7th January 2025

Reports to: Director

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

• Administrative duties as required to ensure the efficient provision of the service, including setting up case files, ordering resources, attending meetings, taking and distributing minutes. 
• Networking with people we support and commissioners to positively promote engagement with Together Trust services. This may include liaising with school SENCOs and GP practices.
• Managing a sign-out/return system for off-site use of resources within the TSS Team.
• Booking parents onto sleep workshops, inviting them to attend monthly coffee mornings and providing supportive listening.
• Giving advice to parents/professionals on appropriate support services.
• Working closely with TSS colleagues in the preparation of materials and resources to be used for therapeutic purposes and for training, e.g. visual resources, sleep programmes.
• Preparing resource packs for parents and professionals to a high standard.

• Educated to GCSE or NVQ Level 3
• Excellent numeracy and literacy skills
• Experience of supporting families who have children with additional needs, including knowledge and understanding of Autism spectrum conditions and the impact on young people and their families.
• Experience of working in an office-based environment.
• Proficient in Microsoft Office and various IT systems.
• Ability to work independently and manage own workload
• Understanding the significance of safeguarding and demonstrating a personal commitment to safeguarding.

Benefits:

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years. Holidays pro-rated on number of hours worked.
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. 

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Operations Administrator

We are looking for a top-performing administrator in this key role offering remote and part-time working. 

If you want to join an ambitious and dynamic organisation committed to the transformation of high potential sectors in East Africa, then apply today!

Position: Operations Administrator

Location: London, UK with option for working either from the offices in London or remotely from home

Hours: Part-time (0.5 FTE)

Salary: £13,636 per annum (£27,272 p.a. Full time equivalent)

Contract: 1-year fixed term contract based in the UK

Benefits: Generous pension scheme, 22 days annual leave rising to 25 days, 3 days discretionary leave over Christmas, life assurance, income protection, private health and dental care, annual health checks and Employee Assistance Programme, plus a range of benefits designed to promote your work/life balance and make your time with the organisation enjoyable and rewarding. 

Closing Date: 12 December 2024. Please note that we may close this vacancy earlier if we receive a high volume of applications and interviews will take place on a rolling basis.

The Role

You will provide logistical and administrative support, primarily to the UK team, to facilitate efficient and effective day-to-day operations. Under the direction of the UK Operations Manager, you will contribute to the successful implementation of activities across the organisation.

Key areas of responsibility include:

• Travel and logistics support 

• Financial administration

• Support to the Executive Director 

• Meeting and event coordination 

About You

This role will suit a high-quality, experienced Administrator with a proven successful track record operating in high-performance teams. 

You will have:

• Excellent communication skills 

• Strong organisation skills with an ability to manage multiple priorities and deadlines for different team members in a fast paced and often fast changing environment

• Relevant work experience in an administration role. 

• Experience supporting a busy team with a high volume of travel for both direct team members as well as some external consultants. 

• Experience managing travel logistics across a number of different countries or locations would be an advantage.

If you meet the criteria outlined above and would like to apply for the role, you will be asked to submit an up-to-date Curriculum Vitae/Resume (of no more than 2-3 pages) and a cover letter.

Your cover letter should be no more than one page long. It should explain why you are interested in this opportunity, and how your skills and experience make you a good fit. Bullet point only cover letters will not be considered.

About the organisation

The organisation is a private foundation set up by Lord David Sainsbury that is committed to building stronger economies in East Africa through the transformation of high potential sectors.

Due to the volume of applications, only shortlisted candidates will be contacted.

Diversity, equity and inclusion

Diversity, equity and inclusion are central to the organisation, as such it is committed to treating all employees and job applicants fairly, equally, and no less favourably than anyone else. It recognises, respects and values diversity and the benefits that difference can bring to the organisation.

You may also have experience in areas such as Operations, Operations Administrator, Operations Support, Operations Admin, Administrator, Administration. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Prospectus is delighted to be supporting the UK’s leading public sector trade union, with over 1.3 million members working in public services, private, voluntary and community sectors and in the energy services. Supporting members experiencing financial and emotional difficulties, they provide confidential advice and support services for members and their dependants, who may otherwise have nowhere else to turn. Due to an increase in grant applications, for their winter essentials programme, they are now looking for a full time (35 hours per week) Grants Administrator to join them, on a temporary basis, starting on Monday 6th January for a duration of between 10-12 weeks. 

As a Grants Administrator you will work within the Casework team, providing support to members who are in financial difficulty or need advice and guidance, and/or signposting to other organisations. Due to an increase in grant applications, leading to a large backlog of claims, you will assist the team in reducing turnaround times, whilst managing your own individual caseload. The focus of the role will be assessing grant applications from members using an eligibility criteria, based on receipt of various benefits, as well as a variety of administration tasks.

To be considered for this role, you should have experience in a similar position, such as in grant giving, information, or advice services. Strong administrative skills are essential, and you should be able to organise and plan your workload effectively to deliver quality services. Candidates with knowledge of benefits and the use of eligibility criteria are encouraged to apply. Proficiency in Microsoft Office, including confidence with SharePoint, is required.

You will be required onsite (Kings Cross/Euston), 5 days per week (Monday-Friday) during the onboarding period and after this a hybrid working model will be considered, if all is working well with picking the role up, and able to work independently. Please only apply if you are available to start on Monday 6th January 2025.

This is a fantastic opportunity to join our busy Talking Therapies service (previously known as IAPT), working alongside the Psychological Wellbeing Practitioners (PWPs) as well as supporting clients of the service with enquiries and bookings.

You will be working with the PWPs to set up and maintain effective office systems and procedures to ensure the smooth running of administration for Richmond Talking Therapies. You will be contributing to a well-established service with an excellent reputation.

The successful candidate will have experience in an administrative support role and will bring strong organisational, data handling and IT skills. The role will involve processing sensitive data as well as speaking to clients, so a strong understanding of confidentiality is essential. Therefore, experience of speaking to people with mental health difficulties in a helping role, and good knowledge and experience of safeguarding practices is desirable but not essential.

Benefits of working for RB Mind:

· 25 days annual leave plus bank holidays each year, increasing by 1 day per full year of service (up to a maximum of 30 days)

· Bonus 1 day of annual leave per year over the festive period

· Flexible working options including working from home opportunities

· Paid time off for medical appointments

· Contributory Pension Scheme

· Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app.

· Training and personal development opportunities

· Staff away days and socials

Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Successful candidates will be required to complete an enhanced DBS. 

Please send a CV along with a covering letter which addresses how you meet the person specification for the role.

Interview date: Thursday 12th and Friday 13th December 2024.