Administration Jobs

We're looking for someone who’s interested in the possibilities of technology to help us help more adults gain the skills they need for work.  Our mission is to catalyse change in the way adult learning for work, via grant-giving, investment and partnerships.

Working closely with the Head of Innovation and Assessment and our grant and venture teams, you will help ensure that Ufi is informed about and is applying new technologies to deliver Ufi’s grant funding and partnership activities.

With colleagues and external partners, you will help co-ordinate grant calls, administer the VocTech Ignite programme and become a source of internal expertise on the potential of new technologies. You will be working with colleagues across Ufi to support the early stages of the grant and support pipeline, including assessment and the VocTech Ignite programme. This will require engagement with the Ufi pool of expert support and the Ufi assessors, ensuring that the right match of skills can support each grant cohort. In addition, you will be bringing your enthusiasm for technology, particularly the technology that supports learning and skills, to the wider team and helping to strengthen the in-team expertise.

This is a responsible, fast-paced role. Creativity and enthusiasm supported by practical delivery skills are essential.

Don’t worry if you don’t have all the knowledge and skills listed here. We'd love to hear from you if you have some of the following:

• Experience working in a senior administration role
• Confident working in an agile environment and adapting to change
• Excellent organisational and planning skills
• Knowledge of the potential and application of new technologies including AI
• Project management skills
• Strong communication skills
• Enthusiasm for Ufi’s mission

Download the full recruitment pack for the full Job Description.

12 Months’ Maternity Cover

Desired start date: 6 January 2025

Reporting to the Public Engagement Manager, the Public Engagement Officer will work as part of a team to deliver our mission of meaningfully involving patients and the public across Academy activities and in the way we work.

You will collaborate with colleagues across the Academy, our Fellows and our grant awardees to help deliver projects that ensure the Academy connects with patients, carers and members of the public in new and accessible ways. You will organise and evaluate programmes that feed public views into our policy advice and grants and careers programmes. Our current priorities include supporting more diverse communities to take part in conversations about health and research and developing new workstreams on health inequalities and climate change.

You will do this all by building strong relationships with public and patient groups and connecting with individuals to understand and provide the support they need to be involved in our work.

What you will be doing:

• Support the delivery of events, workshops and training to feed public, patient and carer views into our policy, career development and grants programmes.
• Research and scope topics, formats, speakers, audiences and participants for public engagement and involvement activities.
• Assist with data collection, analysis and reporting for programme and event evaluations.
• Develop resources and deliver processes that support participants in Academy engagement and involvement activities - particularly administration for patient payments and arranging individual access and support packages.
• Make connections with people, organisations and communities to broaden participation in Academy public engagement and involvement activities.
• Connect with colleagues across the organisation to encourage and support their participation in engagement and involvement activities and knowledge of best practice.
• Identify and connect with non-traditional or underserved audiences for engagement projects and ensure public engagement activities promote diversity and inclusivity.

You are:

• Passionate about involving patients and the public in decisions and actions to improve people’s health and exploring ways of recognising the expertise and experience of different people.
• Willing to put people at the centre of everything you do, understanding and responding with compassion and empathy to the needs of individuals.
• Energetic and passionate about championing diversity and inclusion across Academy engagement activities.
• Someone who enjoys working closely with others as part of a small team and getting stuck into a variety of projects
• Organised and thrive on finding ways to make things run better, while also keeping day-to-day operations running.

Skills and abilities:

• Knowledge of public and patient engagement activities gained through education, employment or as a lived experience, patient or carer representative.
• Excellent interpersonal and communication skills with the ability to form good working relationships with people from diverse backgrounds.
• Good listener able to use compassion and empathy to understand people’s needs.
• Good IT and administration skills with experience of applying them to support projects and events.
• Ability to write in concise and accessible language and produce resources that can be easily understood by others.

Note: Your skills and experience might come from an interest in science and health gained through study, volunteering, or a previous job. Alternatively, you may come from a lived experience perspective, having participated in involvement or advocacy work as a patient or carer, and looking to build that experience into your career.

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days annual leave including Christmas closure dates, plus bank holidays.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Season ticket travel loan (interest free).
• Family friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work).
• Subscription to Headspace and Class pass.
• Staff training to support your development including EDI training.

For more information and to apply, please visit our website.

Closing date: 9.00am on Monday, 18 November 2024.

Interview dates: 26 and 28 November 2024 (held online).

Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.

A fantastic opportunity has arisen to join Westway Trust as a Property Assistant, providing efficient and responsive administrative support across the full property team. You will be a friendly, motivated, and active administrator who will play a key role in the smooth running of the property department.

You will be pro-active, organised, with good initiative being the main point of contact responding to estate and property related enquiries and reports of issues, from tenants, customers, contractors and the community.  You will therefore need to possess or demonstrate a willingness to provide a good level of customer service with property knowledge.

Key responsibilities of the role include:

• Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
• Initial point of contact for enquiries to the Property team.
• Provide a responsive customer service handling system to record such enquiries.
• Coordinating the general day-to-day activities of the Head of Property & Estates in relation to emails, posts, and voicemails.
• Assisting in the preparation and maintenance of property particulars, void reports, and reviewing property marketing websites for current information.
• Cross-referencing and managing the prospective tenant’s selection list with the historical enquiry list and alerting the team of any repeat/active enquiries.
• Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member. 
• Assist with attending Unit Base Parking/Filming/Events on the estate, recording any infringements of agreements on site, and notifying the appropriate team member for further follow-on action.
• Preparing notification details for relevant authorities for entry and exit of tenants – rates, utilities, etc.
• Assisting with servicing property meetings (i.e., circulating papers, coordinating actions where required).
• Responsible for the recording of void premises and issuing of building keys.
• Occasionally provide assistance to the Trust’s reception/office manager for general office duties and reception cover if required.

Knowledge and Experience:

• A minimum of one year’s experience in a busy property department.
• A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
• Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
• Good time management, attention to detail, organisational skills and the ability to work under pressure with changing priorities.
• Excellent administrative skills.
• High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)

Personal skills:

• A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
• Good communication skills, orally and in writing.
• Ability to work independently and as part of a team in a multi-cultural and diverse environment.
• Connections to/understanding of the local area would be highly desirable. 

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended.

This is an exciting opportunity for a motivated and enthusiastic individual with administrative and/or fundraising experience to support our busy and successful Development team, which raises philanthropic support from individuals, trusts, foundations and companies, in support of Kew’s work in the UK and across the world. 

As Development Assistant, you will provide administrative support for the Director of Development and senior Development team and team meetings; assist the Development team with fundraising activities and visits; as well as developing and implementing administrative processes and projects to improve the smooth running of the department.

Interviews are expected to take place at RBG Kew on Tuesday 26th November 2024.

This role is based at Kew with the option of regular home working, subject to operational requirements.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please click “Apply” to find out more.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

At the Belgrade Theatre Coventry we are seeking a highly organised and adaptable Personal Assistant to support our Creative Director. This role requires someone who is highly efficient in managing administrative and personal tasks. You will act as the right-hand person to the Creative Director, helping to manage professional responsibilities in order to enable smoother workflow in a creative and fast-paced environment. The role requires strong organisation and communication skills, as well as a good understanding of the creative industries.

Salary and Band: £26,000 – £29,000, depending on experience
Department: Producing
Contract: Permanent
Hours: Full time
Reporting to: Creative Director
Location: Belgrade Theatre, Coventry

What are we looking for 

Personal attributes
Key personal qualities

• Empathy and understanding: the ideal candidate must have an understanding of neurodiversity,
• Patience: demonstrate patience in dealing with a variety of tasks and possess the ability to manage stressful situations, calmly,
• Adaptability: able to respond to changing circumstances or of creative direction, providing structure while remaining flexible,
• Detail oriented: be highly organised with an eye for detail, ensuring that nothing falls through the cracks,
• Proactive: take initiative, allowing the Creative Director to stay focused on creative work.

The ideal candidate should possess the following: 

• Excellent written and spoken English skills,
• Experience in maintaining and monitoring complex diaries and travel arrangements,
• Experience working as a Personal or Executive Assistant, or similar administrative role within the arts industry,
• Excellent communication skills and thorough understanding of Microsoft Office,
• Be highly organised with the ability to multi-task and work to tight deadlines,
• Ability to remain calm under pressure and be a real problem solver,
• A can-do attitude with energy and a positive approach is needed, together with excellent forward planning and logistics skills.

For more information on this role and to apply, please visit the Belgrade Theatre website via the APPLY button and download the Candidate Pack. 

Deadline for applications: Fri 15 Nov, midday
Interviews: w/c 25 Nov 

Job title: Senior Programme Coordinator

Term: Full time, two-year fixed contract with the option to extend

Salary: £36,920 + generous benefits

Location: Office located in Victoria, London. We encourage flexible working and have a hybrid working policy in place with expectations of one to three days in the office per week.

Closing date: 12 noon, 25 November 2024

Interviews: 3 and 4 December

Working as part of our development and engagement directorate, this is an exciting opportunity for someone who is looking to further develop their project and event management skills within a busy and high performing team.

Our Digital Boards programme provides leadership development support to NHS Boards through bespoke board development sessions, peer learning events and written outputs. This role will involve working with the programme team and project partners to deliver a high volume of outputs every year.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to NHS Providers HR team.

Please also complete the online interactive equal opportunities monitoring form as part of your application.

Please note: You must be eligible to work in the UK to apply for this vacancy. NHS Providers is not able to offer visa sponsorship

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

Job Title: Finance and Administration Manager

Location: Bridgewater Gardens Salford

Salary: £32, 960

Hours:   Full time. 37.5 hours a week

Working Pattern: 5 day in 7

Contract: Permanent

Details of our great benefits can be found here.

Overview of the Role:

We are looking for a passionate, forward-thinking person to join our team. This is a key role, operating across multiple departments. The role reports to the Head of Site and works closely with all site managers. This role presents a unique opportunity to be part of the development of a department. Have your say and bring great ideas to create great working practices.

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.

Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education. With the recent opening of RHS Garden Bridgewater and Hilltop, the world’s first dedicated Centre for Gardening Science, at RHS Garden Wisley, there has never been a more exciting time to be part of our journey to make the UK a greener, and more beautiful place.

We couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.

Please note:  We may review applications as soon as we receive them so if you see a vacancy that you are interested in, please apply straight away as the vacancy will be closed as soon as we hire the right candidate. Should you require any additional support with making your application please email Sharon Ellis  detailing the position and REQ number reference (found at the top of the advert) that you are applying for.

We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management. 

This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.

As a Grant Operations Officer, you’ll take on a varied role where you’ll be involved with:

• Supporting the logistical and secretariat process for the senior grant advisory and review panels. 

• Lead on the preparation of administrative aspects of all funding streams, including setting up funding rounds and applications on the Grant Management System (GMS; Grant Tracker).

• Supporting in the peer review process.

• Managing grant funding operational and administration processes. 

If you’re looking for an environment where you can lead on process improvement projects and work in a dynamic environment, then we want to hear from you. 

Skills, Knowledge and Expertise

• Previous experience within a grants funding position.

• Exceptional attention to detail. 

• Previous administration experience. 

• Project Management skills. 

• Strong interpersonal skills with the ability to establish good working relationships with stakeholders at all levels.

This role focuses on scientific and healthcare grants, so any experience working or studying within a scientific discipline is highly desirable. 

How to apply

Please click on the apply button, where you will be taken to our careers page.

Closing date: 25 November 2024

We are recruiting for a temporary Part time Appeal Manager for a high profile social welfare charity. You will be co-ordinating all the appeal activity in their area, ensuring that supporters and other key stakeholders (members, local authorities, partners etc.) receive the support necessary to maximise the impact of the appeal. Manage day-to-day relationship with supporters ensuring all financial activity is cost effective and compliant .

You will need to drive and have access to a car ., this role is being out and about in the community

The Role
With support from your Regional Appeal Manager, produce an income and expenditure budget for your area.
Provide accurate and timely monthly commentary to your manager.
Identity, plan and monitor progress of key activity (in the regional fundraising plan) to deliver the income and expenditure set out in the budget/reforecast.
Manage the activity of a range of local supporters and partners ( Appeal Organisers, other volunteers, regional corporates, and organisations) in order to achieve income budget/forecast.
Manage an agreed number of relationships across your area, ensuring that your supporters have the tools, resources, and support necessary to maximise their fundraising activity.
Develop and support a portfolio of regional corporate partnerships.
Work with key internal partners (membership, operations, PR, etc) at the local level to achieve the above.
Recruit and induct new Appeal Organisers
Ensure that AO have appropriate tools and resources to maximise the impact of the appeal, and that these are proportionate to the activity taking place and income raised.

The Candidate
Good commercial knowledge to ensure suitable ROI in both investment and effort.
Evidence of financial management skills; set and deliver income targets of up to 800,000.
Takes ownership of planning income/expenditure budget and responsible for supplying monthly commentary to manager.
Experience of creating and managing great supporter relationships with volunteers to deliver agreed objectives and income targets
Experience of fundraising, sales and/or customer service environment.
Experience of planning multiple activities and/or events throughout the year.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Your new company
Our client is a highly reputable Russell Group University based nearCentral London - this university specialises in public research. They are currently recruiting for a proactive Centre Administrator / PA on a temporary basis for an initial 3-month period on a full-time basis.
Your new role

• To provide administrative, and secretarial support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager and other assigned members of staff in their execution of tasks
• To help organise the diary, to ensure priorities are responded to first, reminders of appointments and deadlines, ensuring there is a high level of organisation in the office and providing feedback on matters that they should be aware of.
• Responsible for recruitment process for staff and students in the Centre.
• Assist in the planning and organisation of all centre activities.
• Organising travel and accommodation for overseas conferences as necessary.
• Organising meetings and training programmes as relevant as well as room bookings.
• Raising Purchase Orders and Purchase Card reconciliation
• Responsible for and coordinating the various tasks in the Centres including: staff induction, probation, appraisals, staff access cards for the Centre, record of academic visitors, insurance cover for staff overseas trips.
• Other adhoc general administrative tasks, such as maintaining the office, collecting and distributing posts.

What you'll need to succeed

• Previous experience in a similar role within the higher education sector.
• Experience as a Personal Assistant, as well as experience in either or both HR or Finance as a minimum.
• Experience of diary and agenda management, and time-management.
• Excellent interpersonal and communication skills, a keen attention to detail and organisational skills.,
• Experience managing and prioritising a varied workload, working well under pressure and a flexible attitude to work.
• Able to travel on-site 5 days a week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Fundraising and Engagement Administrator
Post no: 617
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £23,088.00 F.T.E (actual salary £9,360 per annum)
Hours: 15.0 hours per week, over 3 days (to be agreed)

About the Role

This role is an exciting opportunity to work for Mind BLMK as part of the Fundraising & Engagement Team.

The successful applicant will carry out general admin duties in line with Mind BLMK’s policies, procedures, and processes. This is a busy role and will require excellent stewardship and donor care skills as well as meticulous organisation and innovative thinking. As an Ambassador for Mind BLMK, you will need to have a passion for mental health and an ability to operate at all levels.

Key Duties

• Carry out general admin duties in line with Mind BLMK’s policies, procedures, and processes (support meeting and greeting; post; email and telephone enquiries; finance, room bookings and meetings for fundraising and engagement / training departments; ordering and monitoring resources for fundraising and training.
• Deal with a wide variety of calls and enquiries from the general public, corporate organisations, operational staff, and managers, responding and taking action as appropriate (taking messages; relaying information accurately and on time; offer appropriate information regarding fundraising / communications and training.
• Responsible for stock checking and supplies and resources and open communication with internal and external parties.
• Ensure fundraising and marketing materials are stocked, and marketing materials are up to date.
• Monitor and maintain communications, training and fundraising email boxes.
• Liaise with internal / external parties regarding training duties as necessary and as directed by the Income Generation Manager.
• Write and send out outgoing thankyou letters to income streams.
• Help maintain an up to date and accurate supporter database and finance log.
• Provide general support to the Fundraising and Engagement Team.
• Provide general support to other Departments within the organisation.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Monday 11th November 2024
Interview date: Monday 2nd December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Are you passionate about transforming the lives of families of babies and young children with special needs and/or disabilities? 

First Step is a Charity based in the London Borough of Havering, that for over 36 years has supported more than 1,700 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, fearing all is not well with their child.  We provide an array of family-centric services tailored to each family’s and child’s needs.

We are looking for a Centre Manager to take over from our current postholder who has been with the charity for over 27 years as both volunteer and staff member and will play an active part of inducting and handing over and to the successful candidate.

The person we are looking for is a unique blend of heart and mind, who is committed to ensure that every person that comes into contact with First Step feels welcomed and is treated with dignity and respect.  They also need to ensure that First Step operates in a professional, organised, and effective manner.

You will be a friendly, capable and professional leader who is able to provide support and nurturing to a small team of staff and volunteers.  You will be passionate about working with the children and their families in sometimes challenging situations.  You will have a good understanding of safeguarding and be able to juggle workloads.

The postholder is responsible for overseeing all day to day front of house and administrative functions of First Step and it will be a hands-on role.  They will develop and maintain effective and efficient business systems across the organisation to ensure best value for the children and families we support.

Key Information

Location: Hornchurch London Borough of Havering

Contract: Permanent, Full-time

Hours: Monday – Friday 08:30 – 17:00

Reporting to: CEO

Closing Date: midday 15th November although early application is advised as it could close earlier if we receive a high level of interest

Application: Please submit a CV and covering letter of no more than 3 sides of A4, explaining your motivation for applying and your relevant skills and experience, and how they meet the requirements of the role.  A detailed Job Description and Person Specification is available. 

Annual Leave: 6.6 weeks holiday per annum including bank holidays

Pension: Employer pension contributions after 3 months

For further information or an informal conversation, please see contact details on Job Description

First Step is committed to working with children, parents, staff, volunteers and the community to safeguard and promote the welfare of children and vulnerable adults. We have a duty to carry out the appropriate procedures if we believe that a child or vulnerable adult may be subject to any form of abuse.

First Step is committed to making sure it provides equality of opportunity through employment and service delivery. First Step’s approach to Equality and Diversity is based on the principle of inclusion (increasing the diversity of people actively involved in and contributing to the development of sustainable communities). At its heart is a commitment to the value that all staff bring to the organisation because of their diverse characteristics. These cover race, gender, disability, age, marital status, sexuality, religion, background, personality and work style.

Please be aware that a Disclosure and Barring Service (DBS) check will be required under the provision of the Rehabilitation of Offenders Act 1974.