Administration Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Summary
Summary
- Respond to general enquiries about the Racial Justice Unit grants programme.
- Encourage timely submission of grant documentation, reports, payment claims, and any additional paperwork requested by project teams.
- Maintain timely and efficient processing of grant acceptance paperwork, so that all documentation is submitted on time, is complete, and is filed correctly.
- Create, maintain, and update pipeline trackers for RJU funding stream.
- Support with any administrative processes required to prepare grant records for migration to a new Grants database.
- Act as the first point of contact for enquiries relating to Racial Justice Unit grantadministration, dealing directly with them where appropriate or directing them to appropriate member of staff.
- Substantial hands-on administrative experience, ideally in a grant-making environment, or on a high-profile programme involving multiple stakeholders.
- Experience in developing, implementing and maintaining effective administrative systems and processes.
- Experience of building excellent relationships and communicating effectively withstaff and external stakeholders at all levels.
- A salary of £16,691 (FTE £33,382) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1 day per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Summary
- Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators.
- Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s).
- Assisting with the general running of the Department and carrying out other duties as may be required.
- Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise.
- Calculating benefits on leaving, retirement, death and transfer out/divorce
- Producing statements of contributions and annual benefit statements for scheme members.
- Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes.
- Line management of Pension Administrators, including training, development and performance reviews.
JOB PURPOSE
The Administrative Assistant role provides a range of proactive administrative support to the Director of Fundraising of UK for UNHCR, as well as to the wider fundraising team. This role is therefore a key support in growing funding for refugees and displaced communities.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBLITIES
- Proactively manages the Fundraising Director’s calendar: scheduling and rearranging internal and external meetings and liaising with key internal and external stakeholders.
- Helps schedule meetings for the various fundraising teams.
- Books meeting rooms for internal and external meetings, ensuring any required technology is set up.
- Ensures briefings for Director of Fundraising are received in advance of meetings.
- Registers in-person external guests to the office and ensures they are welcomed.
- Books travel arrangements for the Director of Fundraising and heads of fundraising.
- Minutes meetings, including documenting and sending out summary of decisions made and next steps from internal meetings.
- Updates partner information in our database (Salesforce).
- Maintains files and records on SharePoint.
- Manages invites and guestlists for donor events.
- Leads on organising logistics for twice annual fundraising all staff strategy away days.
- Coordinates with colleagues to secure content and information for donor materials (newsletters, proposals, reports).
- Helps create template documents for donors (for example, thank you emails/letters).
- Collates documentation for purchase orders and invoices.
- Builds and manages positive relationships with internal and external stakeholders.
- Identifies any administrative processes that could be simplified or made more efficient.
- Appropriately manages any confidential information.
- Supports other directors and fundraising colleagues on administrative activities.
- Performs other appropriate tasks or duties as required.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Previous experience in an administrative role.
- Previous experience with diary management.
Essential Skills/Knowledge
- Proficient in the use of Microsoft Office platforms: including Outlook, PowerPoint, Excel and Word.
- Excellent written and verbal communication skills.
- Excellent accuracy and attention to detail.
- Good organisational skills, including the ability to manage priorities.
- Strong interpersonal and collaboration skills.
Desirable Skills/Experience
- Understanding of a fundraising department.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Thursday 12th December 2024
Interviews: Week commencing 16th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
Training Administrator
Qualifications
• A standard pass or above in both Mathematics and English at GCSE level;
• Two A levels or a vocational qualification at level three; or
• Have gained an equivalent level of learning through work experience.
Experience
• Significant experience in an administrative role, preferably in a client/customer-facing environment, and ideally in a training, education, or membership setting.
• Knowledge of higher education or professional healthcare training, in relation to psychotherapy or counselling, desirable.
• Experience of working with an invoice processing system desirable but not essential.
• Experience of working with learning management systems (LMS) like Moodle, Mentimeter is desirable but not necessary.
Knowledge, Skills & Abilities
• Ease and experience working in a client focused /customer service environment.
• Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes.
• Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting.
• Able to work with a wide range of people including senior volunteers.
• Excellent organizational and time management skills.
• Able to work independently and be proactive, when appropriate. Ideally the successful candidate will be able to exercise their judgement about when to draw on colleagues’ expertise and ask for assistance.
• Methodical with good attention to detail
• Ability and commitment to maintain strict confidentiality.
Interviews will be held on:
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Wednesday, 15th January 2025: 10:30 - 12:30
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Friday, 17th January 2025: 9:30 - 11:00
The client requests no contact from agencies or media sales.
Committees Officer
Reports to: Operations Manager
Hours: 21 hours per week (flexibility to work remotely with one day per week with the team in our central London office)
Salary: £28,000 FTE
Other benefits: Company Pension Scheme, Employee Assistance Programme
To apply: please submit via Charity Jobs with your CV and a covering letter
About the Association for Laboratory Medicine
The Association for Laboratory Medicine (LabMed) is the leading professional body supporting the practice and development of science in healthcare and laboratory medicine.
We are a diverse and inclusive community of scientists, clinicians, innovators, collaborators and researchers. We celebrate the power of science and medicine, the importance of partnership and the value of knowledge in the pursuit of human health and wellbeing.
We foster the highest standards in laboratory testing and patient care, provide trade union support for all our members, promote laboratory medicine to the wider community and support scientists and practitioners through scientific and training meetings, bursaries and awards.
Purpose
The work of the Association is managed through our committees and working groups. The purpose of the role is to ensure good governance through supporting the chair of each committee to plan their meetings including creating agendas and notetaking for their meetings.
You may also work with other functions within the Association including publications and operations to support specific projects and tasks that help ensure we meet the needs of our members.
What you will be doing:
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Support all committees and working groups which includes working with chairs and other relevant members of staff to set meeting dates, agree agendas, collate and circulate papers and write meeting notes and actions.
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Build a relationship with committee and working group chairs and ensure they are using a consistent approach to their meetings including recording any declaration of interests, identifying and advertising vacancies and using a committee work plan to track their work.
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Support any face-to-face meetings by setting up the room and managing catering for the meeting
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Ensure all committees have up to date terms of reference and role descriptions for the Chairs
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Ensure new Chairs and committee members receive the appropriate inductions
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Responsible for the process of updating the CRM, website and any other relevant notifications for any changes of committee’s members
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Support the Operations Manager with tasks including checking expense claims and invoices and setting up of payments
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As we are a small staff team you will also be asked to support other team members with tasks outside of this job role from time to time.
What you need to have:
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Proficiency in Microsoft 365
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Be highly motivated and have a positive ‘can do’ attitude
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A keen eye for detail
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Ability to work effectively as part of a team
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Proactive, organised and methodical
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Ability to respond and adapt at pace in response to external change factors
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Ability to manage several projects at any one time
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Strong communication skills both written and verbal
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Fantastic customer service ethic and high expectations of quality
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Willingness to work flexibly
Our values:
LabMed is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We know that everyone is an individual, so please always tell us what we can do to support you.
Our values are:
We are innovative – promoting new scientific development to improve health and wellbeing.
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We are inclusive – ensuring that we are open and accessible to everyone.
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We care for people – helping the healthcare profession deliver better care and providing a healthy and fulfilling environment for our members and their teams.
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We care for the planet – influencing how healthcare science can minimise our impact on the wider natural world.
The client requests no contact from agencies or media sales.
Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation. We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life. We are growing to expand who we can help to other geographical areas.
We are looking for an Administrator to work closely with our management team to assist, develop and manage the Charity administration to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.
In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.
The client requests no contact from agencies or media sales.
About the National Garden Scheme
The National Garden Scheme gives visitors unique access to over 3,300 exceptional private gardens in England, Wales, Northern Ireland and the Channel Islands and raises impressive amounts of money for nursing and health charities through admissions, teas and cake.
Thanks to the generosity of garden owners, volunteers and visitors we have donated a total of £70 million to nursing and health charities. Founded in 1927 to support district nurses, we are the most significant charitable funder of nursing in the UK and our beneficiaries include Macmillan, Marie Curie, Hospice UK, the Queen’s Nursing Institute, Carers Trust and Parkinson's UK.
The National Garden Scheme doesn’t just open beautiful gardens for charity – we are passionate about the physical and mental health benefits of gardens too and we fund projects which promote gardens and gardening as therapy.
About the Administrator
At the National Garden Scheme a small central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, and members of the public who want to visit gardens and engage with the charity.
The administrator is the first point of contact for many of these, being responsible for answering the main telephone line and managing the general email inbox. They are also responsible for managing the office environment on behalf of their colleagues.
In normal years, they also carry out the administration of certain annual events and projects including our annual lecture and presence at the Chelsea Flower Show.
The right candidate ideally will have some experience as an administrator or receptionist and will be comfortable in a busy, hands-on and varied role. The key requirements are efficiency and excellent communication skills, this is a role for a meticulous, problem-solving people person. They will also be self-motivated, with the ability to work closely with colleagues in a small head office team, as well as with volunteers in the wider National Garden Scheme network.
Key responsibilities
Receptionist and office administrator
- Manage the main telephone line, ensuring a polite and efficient first point of contact.
- Manage the central email account, responding directly or passing requests to colleagues.
- Manage and procure office supplies such as stationery.
- Manage incoming/outgoing mail, courier collections/deliveries and costs.
Administration of shows and other annual events
- Managing the booking of venues and ensuring that staff and volunteers are briefed on their role at the show/event.
Administer National Garden Scheme merchandise
- The National Garden Scheme has a small range of branded merchandise such as aprons and tea towels whose primary purpose is promotion. Merchandise is managed by the Head of Marketing.
- The administrator is responsible for monitoring stock levels and placing orders when appropriate.
- They are also responsible for liaising with the fulfilment house over any queries to do with orders and dispatch.
Other duties include:
- Work flexibly as part of a small office team, providing appropriate support for different colleagues and undertaking tasks as necessary.
- Manage the Chief Executive’s telephone line when he is out of the office.
- Prepare with the Chief Executive the agenda for monthly team meetings and record the minutes.
- Attend national garden shows (e.g. Chelsea) and other events as required.
- Protect and enhance the organisation’s public reputation when speaking on its behalf.
Benefits:
- 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
- Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.
- Attractive work environment - office is based in a National Trust property, Hatchlands Park, East Clandon, nr Guildford GU4 7RT
Person Specification
Skills
Essential/Desirable
Confident knowledge of Microsoft Office suite
E
Knowledge and experience of databases, preferably CRM
D
Experience as an office administrator
D
Experience as a receptionist
D
Personal Skills
Efficiency and reliability
E
Excellent interpersonal skills
E
Excellent oral communication skills
E
Accuracy and attention to detail
E
Ability to prioritise and work to strict deadlines
E
Car owner and driver
E
PLEASE APPLY ONLINE AND MAKE SURE YOU UPLOAD A SUPPORTING STATEMENT/LETTER WITH YOUR CV.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Service Delivery Assistant to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.
As a Service Delivery Assistant you will:
- Assist the caseworker in answering the telephone and contacting clients as required
- Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
- Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk.
- Communicate with victim's in a written format, including text, email and letter under the guidance of the caseworker.
You will need:
- Effective verbal/written communication and numerical skills.
- Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
- Excellent record keeping skills with a focus on quality and accuracy.
- Experience of working in a client focused service area or setting.
- Understanding and knowledge of equal opportunities and diversity
- Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Job title: Programme Administrator x 2
Term: One full time, permanent / one full time, one-year fixed term contract with option to extend
Salary: £29,120
Location: Victoria, London – hybrid (working one to three days in the office each week)
Closing date: 12 noon, Monday 9 December 2024
Interviews: 16 and 17 December 2024 (held online)
NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.
This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.
Please also complete the online interactive equal opportunities monitoring form as part of your application.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
The purpose of this role is to support the Corporate Development team administratively in maintaining existing relationships and developing membership, sponsorship, and partnership opportunities. The Corporate Development Administrator provides essential and proactive support to the corporate team in our efforts to raise annual budget targets, through the smooth running of our administration and finance processes.
The successful candidate will have the following:
- Good experience in an office administration role providing support to a team.
- Strong organisational skills and the ability to prioritise multiple tasks.
- Exemplary customer service skills in a busy environment and dealing positively with stakeholders to support their needs.
- Highly literate and numerate with a good understanding of Microsoft Office as well as customer database tools (for example Tessitura or similar).
- Strong time management skills and keen attention to detail especially when working with finance and expenses.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Monday 16th December 2024 at 10:00am
The client requests no contact from agencies or media sales.
About the role
Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).
In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.
In this role you will have an opportunity to:
- Provide first-class membership administration, including upgrades, renewals and maintenance of records
- Support members through the membership helpline and inboxes, ensuring timely and effective responses
- Assist in organising and delivering membership ceremonies, fostering lifelong connections with members
- Ensure compliance with GDPR and data protection principles while managing member information.
For the full list of key responsibilities, please check the recruitment pack.
At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.
About you
This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.
Requirements:
- Proven experience in customer service or membership administration.
- Effective organisational skills with ability to manage multiple priorities and manage time efficiently
- Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders
- Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)
- A positive attitude with a commitment to providing outstanding service to our members.
Our culture and benefits
As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working environment and free lunch onsite
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- 10% pension contribution after probation
- Enhanced wellbeing and family support
- Interest-free bike and season ticket loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Life assurance and income protection schemes
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
How to apply
- Closing date: 10.00 am on Monday 9 December 2024
- We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
- We will be interviewing candidates in the week commencing 16 December2024.
- Please note that the start date for this role is January 2025.
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.
Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journies and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.
In this important role you will support our Head of Finance to ensure that the finances of Young Roots are managed effectively and efficiently. Responsible for the day to day processing of financial transactions, while ensuring compliance with Young Root’s policies and procedures, you will ensure that staff and trustees have accurate information to monitor our income and expenditure.
Please see the job pack for full details.
Please refer to job pack
To work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support.
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
We are looking for a Service Administrator
Salary: £21,000 - £24,000 per annum
Work Location: Based at one of the Advance Women’s Centres (West, North or East London)
Working Hours: 35 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.
The role:
In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.
What you will bring:
The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.
In short, you will have:
- Experience of office management, co-ordination, and administrative skills
- A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
- Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
- Experience of maintaining case management systems, data systems and producing regular monitoring reports
- Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments
What we offer:
- 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
- Pension scheme
- Access to our Employee Assistance Programme
- Staff away days
In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.
The client requests no contact from agencies or media sales.