Administration Coordinator Jobs in Bristol

The National Services Administrator will work closely with the National Services Coordinators to:

• Support the recruitment and onboarding of volunteers into Cruse’s National Services
• Use National Services Systems to support the onboarding process, such as creating accounts for new volunteers, supporting the DBS process 
• Monitor the National services email boxes and redirect/support as appropriate 
• Providing administrative support throughout the Induction programme and Continuous Professional Development programme, coordinating with national training teams as required 
• Provide administrative support to the Helpline Manager as required 

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010.

Appointment will be made on merit. Criminal Record Checks All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice Previous convictions will not prevent full consideration of your application to work with Cruse.

Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email. We comply with all relevant data protection legislation and process your data fairly.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re seeking a well-organised coordinator to join our growing support services team and help us reach more people living with secondary (metastatic) breast cancer. You will coordinate the successful delivery of face to face and online services providing information and emotional support in the UK.

You’ll work as part of a team based across the UK and arrange delivery of services in the East of England, playing a key role in increasing our reach and uptake. 

You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. And you’ll build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.

About you

We’re looking for someone with experience of developing and delivering information and support services, preferably in a health or charity environment. You’ll understand the challenges for people living with illness or complex health or social needs and be keen to use your excellent organisation and time management skills to juggle a busy workload.

You’ll enjoy working collaboratively and managing relationships with a range of stakeholders. A great team player, you’ll be flexible and able to travel and work outside normal office hours, including regular overnight stays. Above all, you’ll relish the opportunity to deliver our ambition to provide support for anyone living with secondary breast cancer who needs us, by making our services more widely available and accessible.

Job description and benefits

Please download the job description and our attractive benefits package. 

Home working

This role is primarily home based with travel expected across the east of England and occasional travel to London and/or other parts of the UK.

When applying

We hope you choose to apply for this role.

Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Monday 17 February 2025 at 09:00am

Interview date

Week commencing 24 February 2025

About Koreo

Since 2004, Koreo has grown into one of the UK’s leading consultancies with a social purpose. Our aim is to build a just and regenerative world by accelerating the potential for people and organisations to create systemic social change. 

We provide consultancy services to a range of clients across the purpose-driven sector while also delivering our own programmes. Our consultancy services focus on: 

• Organisational Development: Driving culture change, embedding Equity, Diversity, and Inclusion principles into practice, and organisational design and restructuring.

• Talent Development: Strengthening leadership capacity through the design and delivery of bespoke management training programmes, while creating customised talent development initiatives to diversify and enhance workforces.

• Purpose and Impact: Helping organisations define their social purpose, design effective strategies, and measure progress through robust impact and evaluation frameworks.

• Fieldbuilding: Supporting organisations build networks and partnerships that foster shared learning, collaboration, and innovation across the social change ecosystem.

Our flagship programmes, Charityworks and 2027, complement our consultancy work and are aimed at building a more diverse and better-equipped social change movement. They focus on bringing diverse talent and inclusive practices into the social change sector while enhancing the leadership capacity of both emerging and established changemakers.

The Role in Brief

With the recent launch of our new strategy, Koreo is entering an exciting phase of transformation and growth. As we embark on this new chapter, we are working to broaden our reach beyond our historical focus on UK charities, aiming to impact a wider demographic of clients across the social change ecosystem. To support this growth, we are seeking a proactive and organised Development and Communications Coordinator to join our team. Reporting directly to the Managing Director, this is an exciting opportunity for someone to hone their craft in both business development and communications while playing a key role in supporting Koreo’s expansion. This role is vital in managing the operational aspects of business development and communications, supporting the growth of Koreo’s brand visibility and narrative and expanding our network of prospective clients.

As Development and Communications Coordinator, you will:

• Business Development:

  • Identify and research funding opportunities, tenders, and potential new clients.

  • Manage Koreo’s tender and proposal database, ensuring submissions are tracked and outcomes recorded.

  • Assist in preparing proposals and tender responses, including drafting sections and coordinating inputs.

  • Conduct market and horizon scanning to identify trends and opportunities.

• Client Engagement and Campaigns:

  • Manage data on prospective clients using HubSpot (or similar CRM platforms).

  • Coordinate campaigns to engage clients and build Koreo’s client base.

  • Support the delivery of integrated campaigns promoting Koreo’s offers across portfolios.

• Brand and Communications:

  • Update and manage Koreo’s website, ensuring content is engaging and accurate.

  • Manage Koreo’s LinkedIn presence, including posting updates, engaging with followers, and monitoring performance.

  • Contribute to thought leadership content, such as blogs, articles, and reports, to support campaigns.

• Administrative and Operational Support:

  • Manage systems and processes related to business development and communications, including CRM updates and reporting.

  • Provide administrative support for tender responses, ensuring all documentation is complete and submitted on time.

  • Monitor and report on business development and communications activity, supporting the Managing Director with dashboards and data.

Overview of the Regional Coordinator role and the team

The Regional Coordinator plays a vital role in advancing the mission of Barnabas Aid by building and nurturing relationships with churches, Christian organisations, and individuals. The role aims to raise awareness, prayer, and financial support for the persecuted church, fostering a network of engaged supporters and expanding the organisation’s outreach.

We are pleased to share that we are recruiting for a Campaigns Coordinator to join our growing Income Generation team, at a very exciting time for Retina UK.

 As our 50th anniversary year approaches, we are looking for an enthusiastic, driven, forward-thinking, organised and creative fundraiser to lead on and develop a wide range of fundraising campaigns and appeals throughout the year.

 You will be joining a friendly team and your hard work will make an immediate, real impact for our inherited sight loss community.

Learning with Parents supports all families to have positive learning interactions together and leads the sector to learn what works in tackling inequality. The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programme and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions.

About you

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively

• Good attention to detail

• Excellent communication skills, verbally and in writing

• Ability to work well as a team and with a range of different stakeholders

• Keen to learn and develop new skills

• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used  some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK

• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 

• Experience in (an) administrative role(s) 

• Experience of book-keeping or support with other financial functions. 

Our Values 

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition

We strive do more for the families, schools and organisations we work with

Collaboration

We value the voices of others and achieve more by working together

Exploration

We are curious and seek evidence to inform our work

Innovation

We test, learn, adapt and embrace failure in our pursuit of progress

Integrity

We act responsibly and honestly, and default to transparency

Supportive environment

We work to create an environment which supports growth, belonging and wellbeing for everyone 

Benefits

We have a passionate team and supportive culture, which was recognised as we were named one of “The top 100 organisations to escape to in 2022” by Escape the City. In addition, we offer:

• Generous holiday allowance (36 days, including bank holidays and a Birthday day)

• Enhanced maternity and paternity leave policy

• Income protection in case of sickness

• Flexible working times

• Social events

• Environmental (Net Zero) Pension

• Cycle to work scheme

• Benefit Hub, including virtual GP and discount scheme 

To Apply 

Directly on our website, please submit a CV and one-page Cover Letter outlining:

• Why do you want to work for Learning with Parents?

• Why do you want the role of Operations Coordinator?

• What skills or experience do you have that would make you a good candidate for this role?

Deadline: 20th February 2025. 

Provisional dates for the first round interviews will be online on the 3rd March 2025.

Second round interviews will be in person, at our Bristol offices on 10th March 2025.

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees and supporters from any background can thrive. We particularly welcome applications from disabled, ethnic minority, Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low-income families. These groups are currently underrepresented at Learning with Parents, and we are committed to increasing representation and diversity at the charity.

Due to the nature of our work with young people, on acceptance of offers all Learning with Parents employees are subject to a DBS check in accordance with Safeguarding Policies and offers will also be subject to reference checks.

Job Description

Title: Programmes & Event Coordinator

Reports to: Senior Operations Administrator

Based at: Remotely – however must be willing and able to travel as and when required to meetings and/or events

Job Purpose: To organise the planning and execution of Programmes & Events and maintain a high level of accuracy and detail throughout.

The role:
Arrhythmia Alliance Group is recruiting a Programme & Events Coordinator on a full-time, permanent, remote basis. Your skills will be essential in strengthening the charities profile through programme and event planning and coordination.
You will support the organisation with its’ programme and events portfolio and stakeholder engagement by developing healthy, professional, relationships at all levels. You will also showcase initiatives taken and their key impact in making a real difference in people's lives.

Main responsibilities:

· Plan, coordinate, and execute a range of programmes and events.

· Oversee all event logistics, including venue selection, transportation, accommodation, and catering arrangements.

· Agenda and room allocations

· Liaise effectively with various vendors and service providers.

· Evaluate programme and event success through feedback collection and analysis, making necessary recommendations for improvements.

· Promote the organisation's brand image, values, and initiatives.

· Ensure all events are in compliance with relevant health and safety standards and other regulations.

· Diary management, arranging meetings, Travel, room booking and catering requirements.

· Support in production of presentations and be able to present on the Charity group whilst attending Events online or in Person.

· Take payments over the phone as and when needed.

· Attend physical meetings and Events as and when needed to provide support.

· Support the production of recording Healthcare professionals, Patients, Care givers for educational webinars/Events using but not limited to Microsoft Teams or Zoom.

· Co-ordinate the day-to-day running of the Fundraising Service to include planning and organisation of the fundraising activities programme and deal with related telephone calls, emails, social media etc. Maintain effective communication with the fundraisers whilst adhering to GDPR such as but not limited to London Marathon, bake sales, just giving pages

· Support the delivery of all Charity events, projects, campaigns and initiatives, including but not limited to Know Your Pulse, Defibs Save Lives, WHRW & GAFAW.

Essential requirements:

- Experience working with vendors and negotiating contracts.

- Excellent organisational and project management skills.

- Ability to manage budgets and financial planning for events.

- Ability to work under pressure and handle last-minute changes.

- Ability to engage with wide range of stakeholders including healthcare professionals, patients, caregivers, sponsors and exhibitors.

- Creative thinker and problem-solver.

Person specification:

- Educated to GCSE level (minimum).

- Excellent verbal and written communication skills.

- Advanced Knowledge in Microsoft Word and Excel.

- Excellent organisational skills, with the ability to prioritise and manage own workload.

- Can undertake a wide variety of tasks and multi-task with ease.

- Ability to work on own initiative.

- Excellent attention to detail and accuracy

- Can work flexibly, and as part of a team.

- Professional & methodical and thorough approach to work

- Friendly, professional, punctual and polite.

- Must hold a valid Driving Licence.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

A niche research body / global think tank focused on human rights is seeking a Finance Coordinator with US GAAP, accounting and payroll experience for a highly flexible role! The role can be fully-remote from anywhere within the UK.

The position is permanent, and can be offered on a full-time (5 days per week) or part-time (3 or 4 days per week) basis. The salary range is £35,000 - £45,000 per annum FTE. The position will involve a range of finance and operations duties supporting a range of stakeholders within the UK and US.

The post will support the Director of Finance  (UK based) and Director of US Operations (US based) and will work closely with other members of the global Operations team and other Finance team members on critical projects. The post holder will support across a variety of finance work streams including finance administration, payroll, bookkeeping, as well as well as providing general operations support.

Key responsibilities include:

Financial Management (50%)

• Manage accounts payable and receivable through QuickBooks Online

• Handle banking transactions/payments, including routine bank reconciliation

• Support in the management of US payroll system

• Support in the maintenance of 401k platform system data including onboarding/offboarding

• Liaise with State and Federal departments and CPA where necessary

• Prepare monthly financials and forecasts for the Executive Director and global team

US Operations (50%)

• Support the Director of Operations in developing and implementing new operations policies and procedures as needed

• Support the Director of Operations with any administration, projects, or ongoing operational tasks

• Assist with general ad hoc administration requests as needed as assigned by the US Director or the Executive Leadership Team

The position would be ideal for an American expat living in the UK, or someone based in the UK who has demonstrable experience with US accounting.

The role would suit a passionate, personable and inquisitive person looking to grow into a role with more responsibility as the role develops.

Closing date: ASAP/ongoing

Please get in touch to find out more!

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

Please apply by sending a cover letter and CV.
​All applicants must be based in the UK and possess the legal right to work in the country. 

EASST is dedicated to making a difference in the field of road safety and sustainable mobility. Our mission is to save lives and prevent injuries by making road travel safer, greener and more sustainable for future generations. We work to support the implementation of the Sustainable Development Goals through innovative international projects that aim to improve road safety standards, promote sustainable transport solutions, and create more inclusive communities through better mobility. Through a vibrant network of local road safety NGOs, we concentrate our efforts in Eastern Europe, the Caucasus, and Central Asia, where road deaths are particularly high and vehicle fleets are growing.

We are seeking a motivated and enthusiastic Project Coordinator to join our dynamic team. This junior position is ideal for a recent university graduate or early career professional looking to work in the charity sector while contributing to meaningful work in road safety, transport, and sustainable development.

This is a remote role, and therefore, we are looking for someone adaptable, initiative-taking, and able to thrive in a supportive virtual work environment with strong problem-solving skills. You should be comfortable communicating and collaborating with team members online, managing your time effectively, and embracing the independence that remote work offers.

The role will require you to be UK-based. It will require occasional travel to London / Kent.  This is likely to be more frequent in the initial stages of the role.

Key Responsibilities

• Assist in the planning, coordination, and delivery of international road safety and sustainability projects, ensuring timely execution and adherence to objectives.
• Provide administrative support to the project team, including scheduling meetings, maintaining project documentation, and coordinating communication with stakeholders both in the UK and across our countries of operation.
• Prepare and contribute to project reports, summaries, and updates for internal and external stakeholders.
• Providing administrative support for event planning and coordination.
• Support the creation of content for social media, newsletters, and other communication materials according to EASST’s Communications Strategy.
• Collect, organise, and analyse project data to support decision-making and reporting.
• Support engagement with international partners, donors, and beneficiaries, fostering strong and collaborative relationships.

Candidate Specification

• A university degree, preferably in a related field (e.g., transport, public health, communications, social sciences, international relations, geography, or environmental studies).
• Excellent written and verbal communication skills, with an ability to create clear, concise, and engaging content.
• Strong organisational and time-management skills, with attention to detail.
• Good IT skills, including Microsoft Office, as a minimum. Familiarity with social media content creation, video editing or web content management systems would be an advantage.
• Experience organising events or project coordination would be desirable.
• An interest in international development, road safety or sustainability with a desire to contribute to meaningful change.
• Sensitivity to work effectively with diverse countries and cultures and a willingness to learn about the geographical regional dynamics.
• Ability to work collaboratively in a team-oriented environment and independently when required.

What We Offer

• An opportunity to work on impactful projects in an inclusive environment.
• A chance to make a tangible difference in road safety, sustainable development, and transport initiatives.
• The chance to work with a small, motivated, and experienced team that will support your development and provide opportunities to grow your skills and career.
• Flexible remote working and good holiday and pension allowances.

EASST is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please apply by sending a cover letter and CV.
 

The Finance and Administrative Project Officer will play a crucial role in ensuring the financial integrity and administrative efficiency of our projects in the DRC. This position involves a wide range of responsibilities, including budget management, financial reporting, and compliance with donor requirements. Additionally, the role includes supporting partner NGOs in their organisational development, ensuring they meet donor requirements, and providing guidance on financial management. The officer will also be involved in procurement, travel logistics, and the publication of financial information. 

This role is pivotal in maintaining strong relationships with funders and partners, contributing to the overall mission of RFUK to protect rainforests and support Indigenous Peoples and local communities. 

Location: London (hybrid), France (remote) or Democratic Republic of Congo (remote/hybrid)  

Candidates must have a pre-existing right to work in one of these countries. Please note RFUK is unable to cover any relocation costs. 

Salary: GBP 33,835 in the UK / EUR 32,042 in France / USD $41,395 in DRC 

Please note that all salary amounts are gross and exclusive of employee contributions and taxes. Variances in salary amounts are due to different employer costs. The DRC salary figure applies to DRC nationals only, as expats are subject to additional 25% tax.  

RFUK operates a fixed salary grid, and salaries are non-negotiable. 

Contract type: 12 months fixed-term (with the possibility of extension) 

Other entitlements: 30 days annual holiday (in addition to Bank Holidays); other benefits depend on the location of the candidate 

Hours of work: Full time, 35 hours a week 

Start date: As soon as possible 

Person Specification

The ideal candidate should be highly motivated and a detail-oriented professional with a background in financial management and administrative support, particularly within the context of international development or charity work. Excellent written and spoken fluency in both English and French is a non-negotiable requirement to ensure that you’re able to effectively communicate and collaborate with our diverse teams and partners.

Your experience should include managing project budgets, tracking expenditures, and producing high-quality financial reports. You should be well-versed in working with local NGOs, ensuring compliance with donor requirements, and supporting their organisational development.

Strong interpersonal skills, meticulous attention to detail, and ability to work under pressure are integral qualities for a member of the RFUK team. This role would suit someone who is eager to develop new skills and contribute to the cause of protecting rainforests and supporting Indigenous Peoples and local communities. You should be committed to the mission of RFUK and be enthusiastic about contributing to the success of our projects. 

For further details regarding the role and specific qualifications required, please consult the Job Description. 

We are looking to recruit someone who will be able to develop and lead a new volunteering programme for Soundabout. This role would suit someone who is project focused, interested in inclusive music making and who champions learning Disabled people with complex support needs.

Ideally, we are looking for someone with volunteer co-ordination experience, who is hard working, proactive, reliable and honest. An eye for detail is important, as is a willingness to work flexibly to respond to the project’s needs. You need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

The candidate will be responsible for ensuring the development and coordination of a new Soundabout volunteering programme, this includes:

• Research current best practice in with a key focus on equity, diversity, inclusion, and accessibility.

• Work with the Soundabout staff and practitioner teams to identify potential volunteering opportunities.

• Work with CEO to develop a volunteering strategy for Soundabout.

• Design and development of a new volunteer programme at

  Soundabout, including new systems for recruitment, organising opportunities, and monitoring and supporting volunteers. This includes reviewing and updating existing volunteer handbook and related policies with the Operations Manager.

• Recruitment, interview, and induction of new volunteers.

• Tracking and organising volunteer training, DBS check, and other

  safeguarding requirements alongside colleagues.

• Regular liaison with potential and active volunteers.

• Create bespoke plans with volunteers who would like to work

  towards personal goals / aims.

• Ensure progression tracking, tracking of placements, and

  evaluation is undertaken to determine the impact and celebrate

  volunteer achievements.

• Organise virtual and in-person social events, celebratory events,

  and other ways to ensure volunteers feel valued.

• Work with colleagues to look strategically at the incorporation of

  the Emerging / Graduate Emerging Leaders programme within a wider volunteering programme.

Benefits:

• Flexible working

• Home working

• Pension scheme with an employer contribution of 3%

• Employee Assistance Program (Westfield Health Cash Plan) by

  monthly subscription paid by Soundabout - employees claim back the costs of health and wellbeing services such as dental, optical, physiotherapy, osteopathy, have access to a 24/7 virtual GP, and shopping discounts

• 25 days annual leave plus bank holidays (pro-rated for part-time employees)

• Supportive working culture fostering a good work/life balance

• Enhanced Sick Pay

• Enhanced Maternity Pay

Person specification

Must Have:

• Experience of volunteering either as a volunteer or in the co- ordination of volunteering opportunities.

• Project work experience including administrative skills, problem solving skills, using your own initiative and planning tasks (whether paid or unpaid).

• Excellent IT skills and experience of using Office 365 and willingness and ability to quickly pick up skills in using our other IT systems such as Salesforce, WordPress, Enthuse, Mail Chimp.

• Events planning and organisation experience.

• Flexibility in your approach to the work, to adapt to what the

  project needs are within your paid hours.

• A friendly, professional, and able communicator, who feels

  comfortable talking to a wide variety of people, in-person, by

  email, phone and through social media.

• Someone who sets themselves a high standard in the quality of

  their work and who has a willingness to learn from others.

• An ability and willingness to be an excellent champion for

  Soundabout who is prepared to get involved in our events and

  campaigns.

• Someone who has a strong commitment to safeguarding, equity,

  diversity, inclusion, and belonging across all aspects of

  Soundabout.

• Experience of using Zoom and of administrating Zoom calls.

• Availability to work on a Tuesday morning (other times are flexible)

• Has a workspace that they can use at home and a reliable internet

  connection.

• A willingness to travel to and support volunteering events.

• Right to work in the UK

Nice to Have:

• Experience of developing volunteering opportunities / programmes and volunteer management.

• Experience of being in musical environments

• Knowledge and/or experience of working with learning Disabled

  people and their families

• Salesforce experience

• An awareness of Makaton and interest in learning and using signs.

  Note: This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

Please refer to our Volunteer Co-ordinator pack for more information. Please also complete the anonymous Equal Opportunities Form.

Membership Co-ordinator 

Reporting to: 

Membership Account Manager - West of England (WoE) 

Salary: 

£24,000 pa 

Hours: 

37.5 hours per week 

Terms: 

Fixed Term – 1 year, 25 days Holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution, Employee Assistance Programme, Line Managers Support Line, enhanced leave (sickness, parental), flexible working, individual training budget

Location: 

Bristol based hybrid role, with regular work in Bristol warehouses, and occasional travel to Plymouth and members 

Work with: 

Membership Account Manager – Devon & Cornwall (D&C), Membership Support Officer, Finance, Compliance, Operations,  Fundraising & Communications 

Purpose of the post:  

This exciting role links our 300+ organisations that receive food from us, known as our Community Food Members (CFMs) and our thriving operation. As Membership Co-ordinator, you’ll work across the charity with the Membership and Warehouse Teams, and our large and diverse team of volunteers to support our Community Food Members that receive surplus food from FareShare South West (FSSW) delivering a smooth service to CFM’s, and efficient operations within FSSW each week.    

Working closely with the membership account managers across the region, you’ll act as a champion for our members, ensuring the service is delivered to a high standard and, communicating with the rest of the team, ensure a high level of satisfaction and retention through customer service. You will support and improve the effective integration of Membership and Operations, to ensure that our operation continues to run smoothly. You’ll be based mainly at the Central Bristol Office with occasional travel to the Plymouth Warehouse and visiting our community members across the South West.  

Key Responsibilities 

Member Support 

· Lead on liaising directly with members on onboarding, offboarding, queries, complaints, seasonal schedules and general account administration.  

· Lead on resolving daily queries and issues from our existing members (e.g. food issues, product recalls, etc.) 

· Use the Charity’s Customer Relationship Management (CRM) system to manage engagement with members.  

· Food Allocation Writing – supporting/working with/covering the Membership Account Managers/ CFM Support Officer, writing allocations for Members/Routes.   

· Coordinate changes and updates to the Delivery Schedules according to seasonal demand and feedback from members – including member food profiles, contact details, addresses, delivery instructions.   

· Supporting the Membership Managers in the execution of special membership events, targeted campaigns and projects (i.e. Holiday Activity Fund (HAF)). 

Membership and Internal Stakeholder Integration 

· Liaise between the Membership Team and other internal stakeholders, to keep up to date with membership developments, including any requests for a change to service. 

· Support core functions with key developments to membership service e.g. Bulk Pallet deliveries, development of ‘Surplus Surplus’ initiatives, events, frozen food. 

· Coordinating with members and Head of Compliance to ensure high levels of compliance within the membership function. 

· Work with the Warehouse Team on developing and implementing operational improvements to increase efficiency and the quality of service provision. 

· Engage with the Fundraising and Communications Teams to provide key data on membership. 

Compliance and Health & Safety 

· Operate according to the FareShare Food Safety Manual.   

· Undertake relevant training in Food Hygiene and Health & Safety as required.   

· Maintain up to date health and safety documentation for all CFM’s. 

· Conduct in person visits of members to carry out kitchen and compliance checks. 

General 

· Be willing to receive and engage positively with any visitors to the warehouse. 

· Support FSSW events. 

· Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the general public. 

· Ensure the security of the FSSW Regional Centre and all assets located within it, including food, and maintained at all times. 

· Driving duties where appropriate for membership support. 

Person Specification - Essential knowledge, skills, and experience 

· Experience in customer facing roles. 

· Initiative and energy, able to work independently and in a team. 

· Ability to develop, initiate and maintain systems and procedures. 

· Excellent communication and interpersonal skills. 

· Good administrative and organisational ability. 

· Problem solver and competent decision maker. 

· Full UK driving licence. 

· IT competent and able to use various IT platforms/systems. 

· A clear commitment to the ethos of FSSW, and to the agreed plans of the organisation, and able to positively contribute towards its achievement. 

· Feels comfortable connecting with members and other teams using varying tools (i.e. Phone, email, slack, teams etc).