Administration And Communications Assistant Jobs in Home Based

We have an exciting opportunity to join our Support Care Team in either our Glasgow or London office to provide our donors and fundraisers with excellent supporter care.

You will have a minimum of 1 year’s experience in supporter care/customer service, and you will have experience of inputting data and general use of databases.

This is a full time, fixed-term position for 12 months.

Your responsibilities

• Deliver excellent supporter care and stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mails.

• Identify opportunities to steward and maximise the lifetime value of supporters.

• Ensure accurate banking and recording of all donations to Maggie's, including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors.

• Ensuring mailing preferences are applied to donors' records on our database.

• Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits, including:

• a unique, experiential induction based in one of our centres 
• a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more. 

Please see our website for further details.

Job Title: Assistant Shop Manager, Guildford

Salary:  £23,400 per annum

Team: Retail

Hours: 37.5 hours

Location: Guildford

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                                                                                              

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

The post holder must be able to work their contracted hours across the 7-day working week.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Friday, 15th Novemeber 2024

Interview Date: rolling interviews

The British Gas Energy Trust (BGET) helps families and individuals in England, Scotland and Wales experiencing hardship and who are struggling with energy debts.

You will be joining us at a time where many have been negatively impacted by the cost-of-living crisis and require financial support with their energy bills. You will be joining a collaborative and friendly organisation that is committed to helping individuals facing fuel poverty.  

We are looking for an experienced AAT Finance Assistant to help us in our mission to alleviate the detrimental impact of poverty, with a focus on fuel poverty.

This role will be within the small, dedicated Finance team, supporting the Head of Finance with the day-to-day running of financial operations and general finance enquiries.

This role is for 30 hours per week which can be worked across four or five days (Monday to Friday)

Roles & Responsibilities

· Manage the purchase ledger function efficiently and accurately

· Processing of invoices and expenses into the accounting system Xero

· Matching of purchase orders with invoices and requesting of approvals

· Managing payment processes for all suppliers and expenses with supporting documentation

· Maintaining the purchase order log, raising of purchase orders from approval requests

· Communicating with suppliers regarding of invoice queries

· Setting up of new supplier accounts and maintaining existing account details

· Liaising with the Trustees regarding the payments, and agreeing a quarterly payment rota

· Monitoring the monthly progress for all Grants, including reconciliations and preparation of the monthly payments

· Assisting the Head of Finance with the preparation of the monthly management accounts, to include balance sheet reconciliations and journals and other related ad hoc tasks

We are a virtual organisation, and all work from our respective homes, however we meet up weekly on Teams, and meet up at least twice a year (in person) for our team events.

What skills we are looking for in a candidate:

· AAT qualified

· Proven experience as a Purchase Ledger Clerk or similar role

· High attention to detail and ability to work within strict deadlines

· High degree of accuracy and strong numeracy skills

· Excellent time management skills and self-motivated

· Demonstrate ability to manage several tasks at once

· Proactive communication and team-working skills

· Experience of using finance systems on a day to day basis (Xero or similar)

· Experience with all Microsoft applications and databases

What can we offer you:

· Excellent salary package

· Working from home with occasional need to travel to team meetings or other events

· Medical cover

· Life insurance

· Pension scheme

UKMT is a charity that exists to advance the education of children and young people in mathematics. We do this by working with hundreds of volunteers across the UK to organise Competitions and Challenges promoting problem solving and teamwork and other mathematical enrichment activities.

As Executive Assistant, you will operate at the heart of the organisation, providing crucial professional support to the Director and Officers of the Trust on various aspects of operational management. This will involve working closely with the Chair, Secretary, Treasurer, Chairs of Board Committees and Director, and playing a pivotal role in fulfilling the annual reporting commitments to external bodies. This role requires the ability to deal appropriately with sensitive and confidential information.

Position: Executive Assistant
Location: Leeds - Thorpe Park (Hybrid working)
Salary: UKMT Grade B10 - C15 (Salary range £31,670-£35,500 dependent on previous experience)
Post type: Full time
Contract: Permanent
Reports to: Director
Annual leave: 25 days plus 3 days to be taken between Christmas and New Year, when the trust is closed

How to apply: Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.

The deadline for applications is 17:00 on Friday 8 Nov. However, we will sift applications as they are received, and expect to conduct interviews from w/c Monday 4 Nov. The vacancy may close early if a suitable candidate is found.

Main duties:

• Board Administration: You will support the Secretary in planning and overseeing the running of Trustee elections; oversee the induction programme for new Trustees; maintain the website to ensure that it remains up to date with membership records and terms of office; assist with the servicing of Board Committees and act as Minute Secretary if required, producing accurate and timely minutes.
• Director: You will provide administrative support to the Director, calendar management including coordinating meetings, draft agendas, prepare minutes and arrange logistics e.g. venue selection, room bookings and refreshments. You will conduct research and analysis on topics as required. You will draft and revise correspondence, reports, presentations and letters, and support the Director in maintaining and enhancing relationships with volunteers, funders, and other external partners.
• Communications: You will assist the Director and Board with both internal and external communications and maintain up-to-date mailing lists and databases.
• You will develop and maintain a central monitoring log of statutory returns made by the organisation to various regulatory bodies, and liaise with the Risk & Compliance Committee in preparing the annual report. You will play a pivotal role in ensuring the fulfilment of annual reporting commitments to external bodies such as Charity Commission and Companies House. You will create and maintain a register and review cycle for organisational policies.
• You will provide oversight for the timely management of leases and contracts and ensure that insurance and contracts are in place to provide required cover.
• You will provide administrative support to the Director for routine HR operations, including recruitment processes.
• You will provide assistance with additional administrative duties as required.

Person specification:

The successful candidate will be a highly organised administrator, with a wide range of skills, who will be able to provide guidance to the Director and Officers across UKMT’s governance and executive activities. They will operate with confidence and agility in interactions with a range of stakeholders including staff, volunteers, Trustees, and sponsors. The role does not have line management responsibilities.

Essential

• Degree or professional qualification in business management, administration or any other relevant field OR significant experience in administration in lieu of a formal qualification.
• Exceptional interpersonal abilities, showcasing initiative, teamwork, and adaptability to manage competing priorities effectively. Demonstrable ability to prioritise and ensure key deadlines are met.
• Demonstrated capability to source information from a broad array of sources and networks, and summarise clearly and concisely in written or verbal briefings.
• Independent judgement and the autonomy to work without direct supervision in response to new and unfamiliar challenges or tasks.
• Proficient in the use of Microsoft Office suite, Google Drive, and various social media platforms, reflecting a strong understanding of electronic communication tools.
• Discretion and tact in handling sensitive and confidential information.

Desirable

• Proven experience in roles of similar nature, with a strong preference for candidates with experience of working in a field relating to the education of children.
• Flexibility to work occasional weekends and evenings to contribute to trust activities.

Please note, the successful candidate must pass an enhanced and barred list criminal record check from the Disclosure and Barring Service (DBS) as a condition of taking up this role.

The HR & Administration Assistant will support the HR team in providing an efficient and streamlined service to WHAG for all HR-related administrative tasks. This role has a wide remit which includes the efficient and effective smooth running of WHAG’s HR functions enabling WHAG services to be delivered and being an effective team member, You will act as an integral part of the HR Team offering support to the wider organisation.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

Your new company
Our client is a highly reputable Russell Group University based nearCentral London - this university specialises in public research. They are currently recruiting for a proactive Centre Administrator / PA on a temporary basis for an initial 3-month period on a full-time basis.
Your new role

• To provide administrative, and secretarial support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager and other assigned members of staff in their execution of tasks
• To help organise the diary, to ensure priorities are responded to first, reminders of appointments and deadlines, ensuring there is a high level of organisation in the office and providing feedback on matters that they should be aware of.
• Responsible for recruitment process for staff and students in the Centre.
• Assist in the planning and organisation of all centre activities.
• Organising travel and accommodation for overseas conferences as necessary.
• Organising meetings and training programmes as relevant as well as room bookings.
• Raising Purchase Orders and Purchase Card reconciliation
• Responsible for and coordinating the various tasks in the Centres including: staff induction, probation, appraisals, staff access cards for the Centre, record of academic visitors, insurance cover for staff overseas trips.
• Other adhoc general administrative tasks, such as maintaining the office, collecting and distributing posts.

What you'll need to succeed

• Previous experience in a similar role within the higher education sector.
• Experience as a Personal Assistant, as well as experience in either or both HR or Finance as a minimum.
• Experience of diary and agenda management, and time-management.
• Excellent interpersonal and communication skills, a keen attention to detail and organisational skills.,
• Experience managing and prioritising a varied workload, working well under pressure and a flexible attitude to work.
• Able to travel on-site 5 days a week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for a current University of Northampton student to take on the role of Finance Administrator. Developing your experience alongside our two full time finance professionals you will be responsible for managing cash and credit transactions, ensuring accuracy and compliance.

Key duties include verifying and preparing cash receipts for banking, maintaining accurate records, and adhering to cash handling policies. The role also involves reconciling credit card statements, matching transactions with invoices, and resolving discrepancies. Additionally, the administrator processes purchase orders and invoices, checking for accuracy in quantities, pricing, and VAT calculations.

Bank transactions must be accurately recorded in the accounting system, with a focus on correct budget allocation. The Finance Administrator collaborates with the finance team to ensure timely cash flow reporting and assists with month-end and year-end financial reconciliations.

This is a great opportunity to get experience in a small finance team based on the University's Waterside Campus alongside your accountancy and finance studies.

About us

Mind in Tower Hamlets, Newham & Redbridge (Mind THNR) is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported. We provide an extensive range of support services- including for those in crisis, through our work in Tower Hamlets, Newham and Redbridge.

The Role

We have an exciting opportunity to join us in the brand new role of Governance and Executive Officer.

You will provide proactive and efficient secretariat and administrative support to the Executive and Non-Executive Teams, working closely with the Leadership Team to support the fulfilment of their day-to-day tasks and strategic objectives.

The role includes supporting and organising meetings and reports, and minuting of executive meetings. In addition to general PA and administrative duties, you will provide a cohesive secretariat function to support the smooth and efficient operation of the Mind THNR Board and its sub-committees.

You will work closely with the  Leadership Team to set agendas, monitor action logs, and provide a high level of support to the Board. You will share collective responsibility for supporting the delivery of business objectives, through active engagement and collaboration with colleagues at all levels in the organisation

This role is flexible in terms of days and hours, although you need to attend Board meetings in person, once a quarter in the evening and committee meetings, which are also in the evening, but on line, so three evening meetings a quarter. We are based in a beautiful office in Tower Hamlets, with lots of outside space and a café, so ideally you would be present in the office two or three days a week ( if full time).

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. The majority of our staff and trustees have live experienced of mental health.

How to apply

You will need to:

• Submit a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification. 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

Closing Date: Sunday 3  November

Interview date:  7 November  (likely to be in person)

You will also be required to provide proof of your eligibility to work in the UK.

JOB DESCRIBTION

Job title: Executive Assistant to the CEO

Contract: Part time, 3 days/22.5 hours per week. Flexibility regarding working pattern: hours could be worked across 3 or 4 days in the week. Permanent contract.

Salary: £16,799 pro rata (£28,000 full time equivalent)

Manager: Gestalt Centre CEO

Location: Working in-person at the centre at London Kings Cross and remotely.

ABOUT THE JOB

Job Purpose 

We are looking for a people-oriented senior level administrator to provide administrative support to the Gestalt Centre CEO and the workstreams she manages. An important role in the organisation, working with senior leadership and across teams, in a welcoming and supportive environment with opportunities to learn and grow on the job.

ABOUT US: THE GESTALT CENTRE

We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups, and organisations. We are a dynamic charity that runs, accommodates, and supports a number of counselling, psychotherapy, personal and professional development courses, and a range of therapeutic practices that enhance mental and psychological wellbeing.

As Gestalt Centre, our relationship with people who work for the centre starts from a place of trust. We see our structure as an organisational shape that we use to organise ourselves. What matters for us is how we all work together. We prioritise collaboration and ‘horizontal’ consultative decision making with individual and collective responsibility and accountability.

OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.

OUR PURPOSE is to promote the mental and psychological well-being of individuals, groups and organisations through Gestalt education, training and practice.

Gestalt is a life-changing approach to life, counselling, and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills and strengths.

Team Administrator (CYP Engagement Team)
£31,531.00 pa plus excellent benefits
London WC1 and home-based
35 hours per week

As Team Administrator for the Children and Young People’s Engagement Team, you will be responsible for providing vital administrative support to a dynamic team working with children, young people and parents all over the UK.

The Team Administrator will provide administrative or logistical support to different team projects, working groups, committees, events or activities. This will also include supporting the finance functions for the Team and managing purchase orders, invoices and expenses and supporting the project teams by drafting and preparing documents. In addition you will ensure all phone and email queries are answered, using clinical experts and team colleagues for advice if necessary.

You will also be responsible for planning, coordinating and communicating online/face to face project or programme meetings and activities with the support of the project managers, coordinator and youth voice advisors.

Reporting to the Head of Children, Young People & Engagement, this is a varied role in which you will have the opportunity to support the work of different engagement projects through assisting and disseminating project reports, joining sessions with children and young people across the year, and the managing of project materials.

Educated to a good standard you should have extensive administrative experience or skills and have well-developed experience and knowledge of Microsoft applications along with proven proof reading and minute taking abilities.

With demonstrable interpersonal, communication and organisational skills, you should have the ability to coordinate several projects concurrently whilst having excellent report writing skills, being able to present information in a fluent and persuasive manner to people at a range of levels.

Experience of problem solving, identifying solutions and setting up new systems or mitigations in relation to complex and dynamic administrative activities is essential.

Knowledge of website maintenance and social media experience would be desirable, as would a background of working in direct delivery teams, supporting those who work with children and young people.

The Administrator role offers the opportunity to work closely with those in the field of child and youth engagement, youth volunteering and children’s rights. In this role you will start to gain knowledge of children’s rights and what matters to children and young people within child health by actively participating in the Children and Young People’s Engagement Team’s programme of activities, helping us achieve our aims.

There will be occasional evening and weekend sessions/events throughout the year where you will also be required to attend to support the event.

The Children and Young People’s Engagement Team undertakes a varied programme of work in supporting under 25s, parents and carers to get actively involved in the work of RCPCH, using youth work and social action approaches.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. 

The College will require a full Disclosure Barring Service Check to be undertaken for this role. This role is exempt from the Rehabilitation of Offenders Act 1974.

Closing date: 4 November 2024

Position type: Permanent. Full time, 37.5 hours per week. Flexible working will be considered. 

Responsible to: Head of HR (with matrix management by Volunteer Development Manager & L&D Manager)

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall

Role purpose:

The role of the People Assistant will be to provide administrative support to the People Team. You will contribute to the efficient running of the department and assist in the delivery of a supportive, employee-oriented organisational culture that emphasises quality, continuous improvement, and high performance.

This is a busy generalist HR role and will give you a broad experience to many different elements of HR practice including recruitment, onboarding and induction, metrics and analytics, EDI, safeguarding, wellbeing, volunteers and learning and development within the humanitarian sector.

Who are we looking for? 

We are seeking a motivated and enthusiastic individual who is looking to start or develop their HR career. You will be a people person, committed to delivering excellent customer service who is able to work and communicate well with different individuals and teams, both internal and external to ShelterBox.

As the first point of contact for the HR Team the ability to manage different tasks and priorities simultaneously and have excellent attention to detail will be key.

This role will help generate and collate monthly and quarterly people metrics so excellent IT skills (particularly Microsoft Office and database reporting) are essential. As a member of the HR Team, you will be handling a wide range of data, including sensitive and personal information, as such you will work with discretion and adhere to confidentiality.

Achievement of, or study toward, your CIPD Level 3 is preferable but is not essential. Knowledge of basic employment law and HR practices would be advantageous for the role.

Main role and responsibilities

This role will primarily provide administrative support for the day-to-day running of the HR Team as well as delivering administrative tasks for the Learning & Development (L&D) Team and Volunteer Development Manager. This role will also support ongoing strategic work projects of the People Team. This role will also help support the diary management for the Director of People.

Duties will include but not be limited to:

· Administration of all recruitment campaigns including advertising, arranging interviews and candidate management.

· Administer all HR-related documentation in a timely manner. Documents will relate to starters, leavers, Maternity/Paternity, probation completions, etc.

· Generate and report on monthly and quarterly people metrics.

· Management of the HR inbox and timely response to queries.

· Assist with HR project and strategy work

· Information management of the HRIS ensuring electronic records are accurately maintained and updated in accordance with GDPR legislation including personal details, absence management and employment records.

· Monthly employee file auditing, ensuring records are accurately maintained including return to work, probation, and appraisal completions.

· Support internal communications including organisational updates, wellbeing, and staff newsletters.

· Diary management support for the Director of People

· Note-taking and meeting preparation

· Support office events and initiatives in person and online

· Assist with background checks – including references and DBS checks.

· Administration of H&S requirements (including DSE Assessments).

· Coordinate the logistics and administration for our residential programmes including venue booking, travel and accommodation booking, and sourcing volunteer support.

· Support the administration of the Learning Management System (LMS)

· Manage the incoming communication from the organisation to the shared inbox to ensure all requests are dealt with in a timely and professional manner.

· Support the administration of L&D solutions including participant management, scheduling and attendance tracking.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

Interviews for the role are scheduled for 18th and 19th November. 

Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

Thanks to the generosity of our supporters vital life changing, life-saving neurological research can be funded.

We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research.  This is a new role.  As a small and ambitious charity, we are seeking someone who is keen to join a growing team and develop their skills and career within a vibrant, positive organisation.

The role

Reporting to the Events and Community Fundraising Manager, you will play a crucial role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.

Whilst this role is primarily providing administrative support for our fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity.

The successful candidate will need to be a good team player, able to work independently, flexible, hardworking and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.

Responsibilities

In this position, you will:

· Be the primary contact point with our supporters and fundraisers to provide excellent customer care

· Answer general public and supporter enquiries that come in by telephone, email and mail in a way that makes them feel important and valued regardless of the nature of their enquiry

· Ensure all fundraising income (cash, cheques online platform donations) is processed and recorded correctly onto the Donorfy database, and thanked in a timely manner

· Record as necessary enquiries, correspondence and responses on Donorfy

· Be the primary point of contact for our challenge events and community fundraisers. Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed

· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge events.  This will include assisting with event administration, answering telephone calls, responding to emails, thanking participants, processing donations, sending materials to participants and updating records on Donorfy

· Monitor our general email inboxes and respond to all enquiries in a timely manner

· Monitor Social Media and assist with providing content and responding to any enquires that come through these mediums

· Be responsible for ensuring stock control is monitored, both at the office and at our fulfilment house

· Appeal support: this may include contributing to content and will include monitoring schedules and deadlines

· Liaise with our fulfilment house and/or other suppliers, where necessary

· Liaise with finance as required

Person specification

 You will be keen to develop your existing skills and to learn and absorb new skills.  You will be methodical and well organised and provide careful attention to detail

It is essential that you have the following skills:

· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone

· Time management – you must be able to effectively manage your time and workload

· Attention to detail -  you must be able to consistently produce accurate work

· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint

· Familiarity with the use of social media

It is desirable that you have the following skills:

· Familiarity with CRM and/or database

Knowledge

It is desirable that you have the following knowledge:

· Knowledge of fundraising principles and practices

This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties that fall reasonably within this role. There may be occasions where you will be required to work evenings and weekends at events.

This is a description of the job as it is presently constituted.  It is BRUK practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required. 

Salary: £29,291 plus benefits

Mary's Meals International is recruiting for an experienced Personal Assistant to support our Chief Executive Officer (CEO) & Founder. Reporting directly to our Executive Assistant, in this fast paced and varied role you will provide a variety of support including diary management, attending meetings, taking minutes, managing follow up actions, event coordination, maintaining systems and processes and undertaking specific projects.

Key responsibilities & activities:

· Act as the first point of contact for our CEO, assessing priorities, redirecting calls, enquiries and requests.

· Diary management, including preparation of papers and information in advance.

· Creating letters and other correspondence on behalf of the CEO, proof-reading, and writing reports.

· Liaise with employees, affiliates, partners and donors, as required.

· Maintain online and offline filing systems for CEO.

· Managing emails, phone calls, post, general correspondence, reports, minutes of meetings, and forms.

· Carrying out background research and providing reports on various subjects.

· Support with the management of social media platforms.

· Organising internal and external meetings, including booking venues, arranging accommodation, preparing agendas and meeting papers, disseminating meeting papers and liaising with board members.

· Attend MMI office/and or Dalmally office on a regular basis to support with receiving visitors, arranging hospitality, assisting with video recordings and administration of handwritten letters.

· Organising and preparing complex travel itineraries and making all travel and accommodation arrangements necessary.

With fantastic interpersonal skills and robust experience as a Personal Assistant, you will thrive in a varied, fast paced role and will utilise your exceptional organisational skills to manage the balance of scheduled work with provision of unplanned support. With great communication skills, you will work closely with a range of stakeholders across a variety of geographies and cultures. Confident, competent, resilient, with a solution-focussed approach, you will have the ability to take on a variety of projects with a high level of competence and confidentiality.

This is a predominantly remote role however we will require you to attend our Glasgow and/or Dalmally offices as needed, to meet with our CEO.

About us:

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals. We are a values driven movement and believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding.

Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

How to apply:

If you would love to use your skills, talents and experience to be part of positive change in the world, we would love to hear from you. Please click Apply to submit your CV and a short covering note, telling us why you want to work with Mary’s Meals, and why this role is a great fit for you.

Deadline for receipt of applications is Thursday 7th November 2024 at 17:00.

We are looking for an enthusiastic and highly organised Programmes & Fundraising Assistant to join our small, dynamic team - to support our mission of making a positive impact for primary school children in rural sub-Saharan Africa. In this versatile role, you will work closely with the Executive Director to manage key tasks, oversee project activities in Africa, assist with organising major fundraising events, such as our annual golf day and gala ball, and develop and maintain strong donor relations to secure funding. You will assist with researching and submitting funding proposals, managing project budgets and overseeing social media updates. Training and guidance in all aspects of the role will be given and there is huge scope for career progression.

If you are a proactive problem-solver with excellent communication skills, a passion for International Development, and willing to take on a variety of responsibilities, we encourage you to apply. This role is ideal for someone who thrives in a flexible environment and is committed to the success of charitable projects.

Essential Criteria:

• Computer literate, with exceptional organisational skills and the ability to manage multiple tasks and priorities.
• Strong interpersonal and communication skills, both written and verbal.
• A flexible, "can-do" attitude, ready to engage in all aspects of running the charity.
• A passion for diversity, inclusion, and equal opportunities.
• Full driving license and access to a vehicle (our current office is not accessible by public transport, although we are planning to relocate to a more accessible office soon).  Occasional WFH will be permitted, subject to agreement with the Executive Director.
• Must be a UK resident.

Desirable:

• Knowledge of project management and/or fundraising.
• Previous administrative work experience.

Remuneration:  Starting salary dependant on experience (£23-25k).

Closing Date: 8th November 2024

Applications will be reviewed as they are received, so we encourage you to apply soon. Please note, we may close applications early if a suitable candidate is found. African Revival is an equal opportunities employer.