Youth Worker Jobs in City Of London
We're looking for a organised, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham.
£44,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Customer
- Ensure the customer is central in their support and a co-production model is promoted.
- Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confident
- Work with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activities
- Work to the principles of STOMP
- Ensure all services are effectively managed to deliver excellent support to all customers
- Support assessments of complex needs referrals
- Monitor the delivery and assess effectiveness of Behavioural Support Plans
Quality, Safeguarding and Safety
About you:
- Proven experience of managing more than one service across a geographical area.
- The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
- Previous experience of working with management contracts and agreements
- Previous experience of delivering regulatory compliance
- Excellent prioritisation and organisational skills
- Experience of conducting investigations for serious incidents
- Ability to coach and develop staff
- Excellent relationship building skills at all levels
- Experience of successfully developing teams across a wide geographical spread
What you'll bring:
Essential:
- Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of delivering to housing management performance targets
- Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
- Experience of successfully managing external partnerships to ensure successful delivery of services
- Holds relevant Health and Social Care management qualification - eg QCF Level 5
- Experience managing supported living and/or Registered services for adults with learning disabilities and autism
Desirable:
- Other relevant professional memberships and/or specialist qualifications
- Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
- Experience of transforming care / Hospital to home agenda
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching
Contract: 12 month fixed-term contract (paternal leave cover)
Hours: 21 hours per week, Monday to Friday. The successful candidate will need to work 7 hours on a Friday, but there is flexibility around the other working days.
Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT
About the role
This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.
Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.
About you
We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
-
A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Flexible working around the core hours 10am-4pm
-
Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 16 February 2025 at 23:50
Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Senior Income & Housing Officer to join our Landlord Services team at our Head Office in Islington.
£38,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
This is a fixed term contract until November 2025.
Want to feel like you're making a difference? You'll feel at home here.
The Senior Housing Officer will be based at Look Ahead's head office in Islington but there will be regular travel across London and the south east . The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties .
The main focus of the Senior Housing Officer's role is income collection, managing other breaches of tenancy such as anti-social behaviour ,working with compliance colleagues to follow up on fire risk assessment actions required , gas capping cases and any access issues for gas and electrical checks. You will be responsible for monitoring an on going programme of estate inspections, living standard checks and tenancy audits. You will also ensure that empty void properties and re-let within tight time frames and data systems kept up to date. Focusing on Look Ahead's unsupported properties- you will line manage 3 Housing Officers- 2 of which are based on site in our services in Southwark and Barking and Dagenham. You will also line manage 1 Estates Officer. You will act as the lead liaison manager between Look Ahead and the external Tenancy Sustainment Team which provides support to some of our customers.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Income Collection
Manage the performance and co-ordination of the Housing Officers, setting and monitoring their performance via KPIs
Lead the team of Housing Officers to reduce the overall level of current and former tenant arrears within organisational targets
Responsible for dealing with escalated cases of arrears for individuals and complicated cases.
Monitor and enforce compliance with Look Ahead's Income Collection policy and procedure, specifically with Income Officers and Operation colleagues
Responsible for championing and promoting the use of Income Collection policy and procedure with contract manager's, providing guidance and support where required
Ensure that all housing management systems are kept updated regarding Income related and customer profiling matters and that customer files are being maintained appropriately
Co-ordinate and design any training related to housing management systems, the Income Collection Procedure and income maximisation
For the full list, please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Well organised and highly motivated to ensure delivery to strict deadlines and standards
Strong interpersonal and leadership skills to influence and build credibility internally and externally
Professional manner and approach in all areas of delivery
Self-starter, forward thinking and results focused
What you'll bring:
Experience of delivering housing management services including possession proceedings in the county court.
A proven track record of managing the delivery of outstanding customer focused services
Practical experience of line managing, leading, motivating and mentoring staff .
Experience of working with other stakeholders to deliver demonstrable business outcomes
Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths
Excellent knowledge and understanding of housing legislation, regulation and best practice
An up to date and continually developing housing knowledge inclusive of national, regional, local agendas and operational best practice
For the full list, please see our website.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching
Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site.
About the role
This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.
Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.
About you
We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
-
A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Flexible working around the core hours 10am-4pm
-
Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 16 February 2025 at 23:55
Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Invitation to Tender
Development of Praxis’ Strategic Plan 2026-2031
About Praxis
Praxis is an award-winning human rights charity fighting for migrant rights since 1983. We give advice, provide support, and campaign so that migrants and refugees in the UK can live with safety, dignity and respect. Our direct services support people in London, and our training and campaign work has national impact. Our core purpose is to help migrants in crisis or at risk, ensuring they can live in safety, overcome the barriers they face, and take control of their own future. From our East London base, we strive for a world where people are not defined by their immigration status, and everyone is treated with dignity and respect.
Purpose of the role
As our 2020-25 strategy draws to a close, we are seeking a dynamic and insightful consultant(s) to provide expert strategy support and facilitation that will result in the development of Praxis’ next Strategic Plan 2026-31. The consultant(s) will play a key role in helping us clarify our mission, set actionable goals, and develop a comprehensive strategy that aligns with our vision for the future.This process will help us focus our efforts and resources on securing the most impactful change for migrants and refugees at risk of destitution and homelessness. Undertaking this process now will help us ensure that our organisation is in a strong position to respond to future challenges including increasing hostility towards migrant communities, deepening economic inequality and the ongoing housing crisis.
Objectives of the consultancy
· Review our current vision, mission and values
· Identify the key strengths of our current approach and our impact areas.
· Explore areas for organisational development.
· Make recommendations for our strategic priorities for the next 5 years.
· Support the CEO and Board of Directors to draft a new Strategic Plan and updated Theory of Change that will guide our work from 2026-2031.
Relationships
The process will be led by the CEO in close collaboration with the Chair of the Board of Directors.
Person Specification
The CEO is looking for a thought partner who has the following:
- Demonstrable success in facilitating strategic planning processes, particularly for charities.
· Proven strategic and analytic skills, including the ability to identify and challenge on critical questions, choices, and pay-offs.
- Skilled at designing and leading workshops, managing group dynamics, and fostering consensus.
- Ability to communicate complex ideas clearly and effectively, both orally and in writing.
- Flexible and responsive to the evolving needs of the process and organisation.
· A general understanding of the immigration sector and the needs of people at the sharp end of immigration policy.
Our Values
These are the values everyone at Praxis is expected to work according. Candidates are required to support, uphold and sustain these values.
We listen to the needs of our community
We always start with the insight from the people we support
We strive for a better way
We are ambitious for change and use our passion and questioning spirit to help us make progress.
Everyone belongs here
We create respectful, empathetic relationships that ensure everyone feels valued and seen
We learn together
We make space for individual and collective learning so we can elevate our impact
Timeline
To register your expression of interest please send the proposal.
The deadline for submission is 24 February 2025 before 23:59.
We would like to appoint a consultant in March 2025 and conclude the process at the latest by end of January 2026.
Application process
We welcome expression of interest proposals, which should include:
· Proposed project process, including a rough breakdown of a five-month timeline for the project.
· Fee, including VAT (if applicable). Our budget for this work is limited to £10,000, including VAT.
· The names and CVs/ profiles of the consultant(s) and the role which they will play.
· Any additional value you would bring within the price.
To register your expression of interest please send the proposal.
The deadline for submission is 24 February 2025 before 23:59.
Further information about the interview process will be provided to successful applicants.
We welcome expression of interest proposals, which should include:
• Proposed project process, including a rough breakdown of a five-month timeline for the project.
• Fee, including VAT (if applicable). Our budget for this work is limited to £10,000, including VAT.
• The names and CVs/ profiles of the consultant(s) and the role which they will play.
• Any additional value you would bring within the price.
To register your expression of interest please send the proposal
The deadline for submission is 24 February 2025 before 23:59.
Further information about the interview process will be provided to successful applicants.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
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The client requests no contact from agencies or media sales.
Hours: Full-time, 37.5 hours per week. Our Projects run at weekends and evenings.
Location: Home based with frequent travel to projects in Bristol, Bath, Swindon, Newport, Cardiff and Exeter.
Contract: Permanent
Do you want to work with a multiple charity of the year winner? We are FoodCycle, and our vision is to make food poverty, loneliness and food waste a thing of the past for every community.
We connect communities, reducing loneliness and food poverty – working with thousands of volunteers and surplus food to help everyone who needs us. By creating welcoming spaces for people from all walks of life to meet, eat and have conversations, we are supporting people’s health and mental wellbeing.
As Project Support Officer you will support our Regional Manager with volunteer recruitment, documentation, and giving our volunteers a fantastic experience. Each of our community meal projects is run by Project Leaders (volunteer position). You will support Project Leaders in running our community meal projects, and will give extra support to our projects as and when required.
This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, recruiting new Project Leaders for the Region, or attending projects. The right person for this role is customer service oriented with great communication skills, enjoys being organized, has a can-do attitude, and understands that they are a key component in supporting our fantastic Projects.
There will be frequent travel to our projects in South West England and South Wales, and evening and weekend work will be needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Wednesday 12th February 2025.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
The client requests no contact from agencies or media sales.
Please note that applications for this role will close on Monday 17 February 2025 at 9am
A little bit about the role
The Finance Officer will play a vital role within the Finance team being a trusted partner to our colleagues who are creating social change for children who do not have a safe or stable home.
You will take ownership of the purchase ledger and manage documents from receipts in ExpenseIn through to supplier payment. You will resolve issues with suppliers as they arise and maintain effective communications with suppliers. You will be responsible for accurately processing other transactions and inputting them into the accounting system (XERO), such as bank, petty cash and sales invoices. You will support the Finance team with other administrative tasks including month end closing.
Some key responsibilities include:
- Preparing accurate weekly payment runs using online banking software
- Managing the purchase ledger, including invoices, supplier setup, account coding, and purchase order matching, while resolving supplier issues.
- Managing the finance team inbox
- Supporting delivery team with credit control
- Adhering to the organisation’s financial policies and assist other departments in doing the same
Full list of role responsibilities can be found in the job pack
A little bit about you
This role will suit someone with strong experience in purchase ledger management within a medium-sized organisation, ideally within a charity but not essential. The ideal candidate will be highly organised, proactive, and confident in handling online approval workflows and purchase order systems.
They should have a solid understanding of bookkeeping principles and a track record of improving finance or administrative processes. While an AAT qualification or equivalent is desirable, practical experience is key. The panel is looking for someone detail-orientated, efficient, and capable of working independently while collaborating effectively across teams.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing the people team (contact details can be found on our Pinpoint ad.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.
Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Manager to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.
This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunites to different communities of interest.
Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.
The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Crisis Skylight Brent, 1-2 Bank Buildings, High Street, NW10 4LT. An option to work from home up to one day per week in line with Crisis’ Hybrid Working Policy.
About the role
The Operations Manager at Crisis Skylight Brent is a varied and fulfilling role. You will be the line manager for six coaches delivering high-quality coaching services to our members, delivering advice and guidance and solution focused approaches to resolving homelessness. We encourage a bold culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!
Ensuring our recruitment practices are as equitable as possible is our number one priority, so we are looking for someone who advocates for others and challenges injustice.
About you:
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In depth understanding of the barriers experienced by people facing homelessness and how using effective case management, high-quality advice and guidance, and solution-focused approaches combine to prevent and end homelessness.
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Leadership qualities, including making confident decisions and using your own initiative.
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Excellent organisational skills, including ability to manage a high-volume workload and managing conflicting priorities. Including monitoring Key Performance Indicators and reporting systems to provide relevant reports.
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Thorough knowledge of safeguarding processes, and commitment to ensuring the safety and welfare of all members.
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Experience sustaining psychologically informed approaches and environments and be able to support and guide staff when working with marginalised individuals, and people who have experienced complex trauma, inclusive of those who may have been excluded from other services.
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Committed accountability to promote equality, diversity, and inclusion in your own role, and encouraging colleagues to do the same, including coaching and management teams. Alongside an ongoing commitment to promoting Crisis’ purpose and values.
To learn more about the role in an informal setting, we will be holding an online ‘Open Event’ from 7-8pm on Wednesday 12 February.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Wellbeing Leave to be used flexibly
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 23 February at midnight.
Interview process: Competency-based interview + written task.
Interview date and location: Thursday 6 or Friday 7 March in person at Crisis Skylight Brent, 1-2 Bank Buildings, High Street, NW10 4LT.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team will contact you to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.