Worker jobs in east barnet, greater london
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Senior Change Manager, Education
Reports to: Head of Change for Education
Salary: £51,300 per annum, depending on experience
Location: Central London or Hybrid*(see below)
Contract: (2-year fixed term – potential to extend)
Closing date for applications: Tuesday 29th April 2025 at 12pm
Interview dates: Week commencing 12th May 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of education. We need to inspire and connect with education leaders across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.
Key Responsibilities
We are making good progress building the evidence of what works within and around education to reduce violence, including launching our new Education, Children and Violence Guidance in May 2024 which provides school, college and alternative provision leaders with five evidence-based recommendations to help prevent children’s involvement in violence. We also have our Toolkit, annual Children, Violence and Vulnerability Report and new implementation resources due next year. But the big risk is that we publish these resources and nothing changes. That’s where you come in.
Your role is to help us ensure more senior education leaders within schools, colleges and alternative provision settings use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. This will involve:
- Developing great relationships and partnerships with executive and senior leaders in education, making connections and building credibility and trust with the sector.
- Managing our new online digital self-assessment tool for sector leaders, driving awareness and engagement with education leaders and refining and optimising the system in collaboration with the software developers.
- Synthesizing and analysing data from the self-assessment tool, using findings to produce value insights reports for YEF and the sector.
- Creating implementation resources which respond to need and support education leaders to put evidence into practice.
- Continuing to develop a strong understanding of education practice and policy across England and Wales.
- Working out other effective ways to connect people with the evidence, then making those things happen, from regular virtual learning events to presentations.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.
You are this sort of person:
- You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen.
- You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
- You understand the education sector. You really understand how schools, colleges and/or Alternative Provision settings tick. You have experience of working with/supporting senior and executive education leaders to facilitate change and improvement that improves the lives of young people. You might have previous experience of supporting a school to reflect on and adopt evidence-based practice.
- You are digital and data savvy. You have experience of working with data and systems to support evaluation, improvement and meaningful change.You have experience of translating complex information into plain writing and impactful visuals that everyone can understand.
- You have excellent project and time management skills and the ability to design and deliver high quality outputs such as reports and digital resources to a high standard.
- You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.
- You have experience of developing resources which support schools/education settings. You understand and take a curious approach to learning about the needs of leaders from across the education spectrum. You are able to skilfully translate these insights into helpful resources and tools which support leaders to improve practice.
- You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
- You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.
- You understand young people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience.
- You are committed to equality, diversity and inclusion.
You must have this sort of experience
- Delivering positive change within education: You have significant experience of working with education leaders to support the development and improvement or practice.
- Working as a senior leader within the education sector, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.
While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of violence affecting children and young people.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Hybrid Working
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
To Apply
Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by Tuesday 29th April at 12pm
Application Questions
- How have you successfully supported education leaders to improve their practice or leadership? Please be specific about the scale and context of your experience working with senior leaders in education settings.
- Describe your experience using data and digital tools to gather insights, inform decisions, and drive improvement in education. What data did you use, how did you present it, and what impact did it have?
- What personal and professional experiences shape your understanding of the education sector and its role in preventing youth violence?
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interview Process
This will be a one stage interview process. Interviews will take place the week of 12th May 2025
Please Note: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
- £1,000 professional development budget annually
- 28 days holiday plus Bank Holidays
- Four half days for volunteering activities
- Employee Assistance Programme – 24hr phone line for free confidential support
- Volunteering days - 4 half days per year
- Death in service - 4 times annual salary
- Flexible hours. Core office hours 10am – 4pm
- Financial support including travel and hardship loans
- Employer contributed pension of 5%.
Your Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
We're looking for an imaginative, resourceful, and resilient Developments Officer to join our Business Development team, located at our Head Office in Islington.
£30,000.00 - £40,000.00 per annum depending on experience, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Healthcare Cashplan through our partner Healthshield
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Look Ahead supports thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives by providing tailor-made support, care and accommodation services. To support this we are seeking a highly motivated individual to work within Business Development Directorate. The principal objectives of the role will be to:
Focus on the development of a new offer for Look Ahead's homelessness directorate
Play a vital role as Look Ahead seeks to deliver ambitious growth targets and new services of the highest quality by supporting with proposal development and, where needed, tendering.
The postholder will be expected to work closely with other members of the wider Business Development Directorate, operational colleagues and central service teams to support delivery of annual growth targets circa £4-5M (reviewed annually).
This is a hybrid role with a minimum of two days in the office or services.
This role is also available on a 6-month trial secondment for internal applicants.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website
What you'll bring:
Essential:
- Eligible to live and work in the UK
- Excellent writing skills including the ability to critically research and analyse relevant information and to be able to write compelling and persuasive reports
- Business development experience including completing tender documentation
- Able to write clearly and persuasively and articulate innovative ideas
- Proficient knowledge of Microsoft Office, word, excel, PowerPoint
- Numerate
- Able to work flexibly, including assisting other staff in the Business Development Team with their work when priorities dictate.
Desirable:
- Specific knowledge of learning disabilities mental health, and complex needs would be a distinct advantage
- Experience of new models of care in the homelessness sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a strategic, analytical, and leadership-oriented Director of Governance and Assurance to join our Head Office located in Islington.
£85,000.00 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
As the Director of Governance and Assurance, you will provide sector-leading company secretariat, governance, and assurance, ensuring the governance structure efficiently manages regulated activities and commercial group entities. The post-holder will also advise and support the Chief Executive, Chair, and SLT on all aspects of regulation, corporate governance, and effective business conduct for the organisation, ensuring the highest standards of probity and according to statutory and legislative requirements.
The Director of Governance and Assurance will oversee risk management and assurance functions, ensuring effective systems for internal controls and regulatory compliance, including internal audit management. They will provide administrative support for Board and Committee meetings, including agenda planning, minute taking, and record keeping.
This role is a key contact with the Regulator of Social Housing and other external government or regulatory organisations including CQC and Ofsted.
The Director of Governance and Assurance must embody a strategic and principled leadership style, ensuring the highest standards of governance, risk management and regulatory compliance. This individual will demonstrate exceptional integrity, attention to detail, and the ability to navigate complex legal and regulatory landscapes with confidence. With strong analytical and communication skills, they will provide expert guidance to the Board and Senior Leadership Team while fostering a culture of transparency and accountability. Adept at balancing strategic oversight with operational efficiency, they will drive continuous improvement in governance practices, ensuring that Look Ahead remains resilient, compliant, and well-positioned to fulfil its mission in the housing and social care sector.
What you'll bring:
Skills
Leadership: Strong leadership and management skills to oversee governance and assurance functions.
Organisational skills: Extremely organised with a planned approach to ensure leading the activity in this remit.
Analytical Skills: Ability to analyse and interpret legal and regulatory requirements.
Communication: Excellent communication skills to provide clear advice and support to Board and Committee members.
Attention to Detail: High level of accuracy in record-keeping and compliance monitoring.
Qualifications
Educational Background: Typically, a bachelor's degree in business administration, law, finance, or a related field. A master's degree or MBA can be advantageous.
Professional Certifications: Relevant certifications such as Certified Governance, Risk and Compliance (CGRC), Certified in Risk and Information Systems Control (CRISC), or Certification in Risk Management Assurance (CRMA) can enhance your credentials
Qualified Company Secretary
Experience
Leadership Experience: Significant experience in a senior leadership role, preferably within governance, risk management, or compliance.
Industry Experience: Significant experience in the Housing sector
Track Record: Proven track record of successfully implementing governance and assurance frameworks and driving improvements in organisational performance
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
ID: 1435 FOOD Club Assistant, Family Action FOOD Clubs
Service: FOOD CLUBS
Salary: £27,320 FTE per annum, inclusive of Inner London Weighting (£16,392.00 pro-rata per annum, inclusive of Inner London Weighting)
Location: Tower Hamlets and Aldgate (multiple sites)
Hours: 22.2 hours per week (part-time) – 3 days per week (Weds 9-5pm, Thurs 8-5pm, Friday 1-8pm)
Contract: Fixed term till 31 March 2026, with possibility of extension.
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.
You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families
You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.
Main Responsibilities:
Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.
Key tasks and responsibilities:
1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.
2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action.
3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.
4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.
5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.
6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.
7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.
8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.
Main Requirements (for details check the job description and person specification):
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata.
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Wednesday 30th April 2025 at 23:59
• To learn more about Family Action: Careers
• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Ayla Buruyan (full email available on the advert on our careers page)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Contract: 12-month fixed term contract, full-time, 35 hours over 5 days (part time and flexible working can be considered)
Salary: £35,000 - £40,000 per annum
Location: UK, Remote
Closing date: Tuesday 29 April 2025
Interview date: w/c 5 May 2025
Are you a passionate and driven fundraiser with a talent for building meaningful relationships? We’re looking for an experienced Philanthropy Manager who thrives on engaging donors and inspiring support on a 12-month fixed term contract.
More about the role
Our Philanthropy team is responsible for engaging mid-value and major donors, as well as trusts and foundations.
As Philanthropy Manager, you will be a vital part of the relationship management team, stewarding a mixed portfolio of donors, including individuals and trusts/foundations. You will cultivate and manage relationships with supporters typically giving five-figure gifts, with opportunities to secure six-figure donations. Through engaging conversations, impactful written proposals, and in-person meetings, you will inspire donors to invest in our mission and make a lasting difference for pets in need.
This role is available on a full-time, 12-month fixed term basis. We are also happy to consider candidates who may be looking for part time/4 days instead of 5 and flexible working.
If you have a passion for philanthropy, excellent relationship-building skills, and a track record of securing major gifts, we’d love to hear from you!
Key responsibilities:
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Manage a mixed portfolio of donors and prospects
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Design and deliver innovative and engaging stewardship plans for prospects
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Manage donor-led cultivation opportunities/events (e.g. private tours and dinners)
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Work with existing advocates to identify opportunities within their networks to introduce new prospects to the work of Blue Cross
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Build and manage relationships with internal and external stakeholders who can add value to the cultivation process
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Create engaging and impressive donor communications including funding proposals and impact reports
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Adhere to a suite of clear work processes demonstrating compliance with our privacy policy, GDPR, data protection legislation and fundraising best practice
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Deliver a comprehensive set of KPIs including meeting an individual income target
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Maintain accurate and up to date donor records and updates using our CRM
Want to know more? We've attached a detailed job description that outlines the role, responsibilities, and how you can make a difference.
About you
You will have exceptional interpersonal skills and quickly understand donor motivations, delivering tailored and impactful stewardship. A natural communicator, you can adapt your approach to connect with any audience, whether through compelling written proposals or face-to-face meetings.
Creative and strategic, you know how to craft inspiring fundraising materials for different audiences and settings. You’re proactive in moving prospects through the pipeline, building strong relationships, and confidently making the ask.
With a results-driven mindset, you foster productive stakeholder relationships that drive philanthropy forward. You work with professionalism, confidentiality, and discretion, and you take pride in being part of a dedicated and supportive team.
Knowledge, skills, and experience
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Proven experience of mid to high-value fundraising with a track record of initiating new relationships, making the ask and developing long-term donor relationships
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Experience of crafting compelling funding proposals and applications
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Experience of designing stewardship journeys for mid to high value supporters resulting in increased affinity to the organisation and donation uplift
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Experience of sharing philanthropic opportunities with high-net-individuals in a professional and engaging manner, with a flair for adapting to their individual aspirations
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Experience of successful developing senior stakeholder relationships (both internally and externally)
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Experience of successfully delivering an income target
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An ability to think laterally and proactively to problem solve
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Demonstrated ability to work well under pressure, excellent attention to detail, prioritise work and meet deadlines
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Experience of successfully conveying a fundraising need to donors in an engaging way both in person and in high quality written stewardship
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Excellent interpersonal skills with a high level of professionalism and discretion
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Full driving licence in order to travel to donor meetings
A bonus if you have:
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Experience of working within an animal welfare charity
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A fundraising qualification or evidence of CPD
How to apply
Click the apply button and complete the online application process before 23:59 on the closing date on Tuesday 29 April 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
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Enhanced annual leave entitlement: 30 days plus bank holidays
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Pension scheme with enhanced employer contribution
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Life assurance
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Unlimited access to an employee assistance programme
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Programmes for physical and mental wellbeing support
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Free access to GP via MetLife
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Recognition scheme
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Annual volunteer days
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Claim for professional fees
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Charity worker discounts across a variety of retailers.
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
The client requests no contact from agencies or media sales.
LOCATION: Homebase (Preferably Lincolnshire / Notts based, or centrally located in England to attend team meetings, but applicants outside this area will be considered)
HOURS: Part-time or full-time depending on candidate preference, 33 – 37.5 hours per week, flexible working
CONTRACT: Permanent or FTC
Are you an energetic and motivated individual with a passion for communications and events who is looking for their next step? Would you like to join a dynamic organisation that’s truly making a difference?
The Jon Egging Trust is seeking an exceptional Communications and Events Officer to support our small and close-knit Communications and Fundraising Team to create outstanding, inspiring outward-facing communications and deliver our established calendar of fundraising events. You will be joining a fantastically motivated and committed team of home-workers who are passionate about improving the lives of young people through our long-term youth programmes.
The successful candidate will be a meticulously organised and brilliant team-player with extremely strong written communications and proofreading skills and a track record of working in a professional comms or events environment.
The role would ideally suit someone seeking their second job after graduation, or someone who is returning to the workforce or seeking a change in pace, but if you can convince us that you are the perfect candidate then we will happily consider other applicants.
We are looking for someone who is comfortable working autonomously and able to prioritise multiple workloads, and who is endlessly curious and wanting to bring fresh ideas and perspectives to the table.
If this sounds like you, we want to hear from you!
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 40,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
- Flexible working
- Enhanced annual leave
- Homeworking allowance
- Occupational pension scheme
- Occupational sickness scheme
- Special paid leave provision
Read our Applicant Privacy Notice
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
The closing date is Tuesday 13th May 2025 at 23:59. We encourage applicants to apply as soon as possible and not wait until the deadline, as we reserve the right to close the process early if we receive a high volume of applications. Shortlisting will take place on a rolling basis.
Interview process:
First-round interviews will be held online on Wednesday 28th May 2025.
Second-round interviews will be in person on Tuesday 3rd June 2025 and take place in Lincoln.
Candidates will also be asked to complete a written task during the interview stage.
Questions?
Contact us through our website.
Please note: To become an employee at JET you must be able to produce evidence of your Right to Work in the UK and a satisfactory DBS check.
On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.
Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.
The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.
REF-221197
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team Leader – Semi Independent Home – South West London
£29,358 per annum
40 Hours per week, shift work including weekends and bank holidays
Twickenham (TW1)
We have presently a fantastic opportunity to join one of our 16+ Homes, located in Twickenham, and make a difference to our Young People’s lives.
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
St Christopher’s Academy
At St Christopher's we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.
When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.
About the Role
As Team Leader, you will assist the Manager in the running of a 16+ semi-independent supported accommodation service, supporting the delivery of high quality transition services for young people that promote their independence and increase their life skills.
We have an enthusiastic team including Support Workers, Waking Night Staff and Management who all have different interests which they bring to the service. If you’re ready for a challenge and think you have the skills to drive St Christopher’s forward we would love to hear from you!
Applicants should have
· At least two year’s relevant experience providing housing and/or support services to vulnerable individuals
· A good understanding of the regulatory framework relevant to the provision of housing services for young people
· Knowledge of the welfare benefits system in relation to young people.
· Ability to lead, motivate, supervise and support staff and be a positive role model.
· Ability to prioritise own workload and to work flexibly to meet deadlines or service requirements.
· Ability to use own initiative as well as be an active team member.
· Flexibility to occasionally work evening and weekend shifts and participating in the On-Call system.
In return we offer:
· Salary of £29,358 per annum.
· Competitive pay and reward structure offering salary progression based on performance.
· A friendly working environment, a fun, open and honest culture.
· 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
· Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
· Contributory pension scheme, enhanced maternity and company sick scheme.
· UK Life Assurance (Death in service) to the value of 3 times your annual salary.
· BUPA employee assistance programme, offering counselling, financial advice and legal support.
· Cycle to work scheme.
· Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
· Discretionary funded training programs.
· Employee awards based on performance and length of service.
· Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website.
For more information or assistance during the application process, please visit our website
Closing date: TBC
Interview date: TBC
We advise to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note this post has a minimum age restriction of 21 for roles working directly with children and young people in our residential and semi-independent Homes in line with the Equality Act ‘occupational requirement’.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The Communications Manager will play a key role in sharing the inspiring and powerful stories of our clients and the wider military community we support across the UK. They will be responsible for securing high-profile, meaningful media coverage that raises awareness of our mission to provide life-long, life-changing support, employment and training opportunities to Service leavers, veterans, reservists and their families. As we mark our 140th anniversary, this is a pivotal time for the Communications Manager to develop and deliver an integrated communications strategy across PR, traditional and new media, social media, and public affairs. Reporting to the Head of Brand and Communications, you will work closely with the Marketing Manager and the Community Engagement Manager and their teams to ensure consistent and aligned messaging across all marketing and
communication activity.
Interested? Want to know more about the Charity? Please visit the Charity Website
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 14 May 2025.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Job title: Flourish Team Leader
Reference Number: 279
Salary scale: £30,000 - £32,000 per annum
Contracted hours: 37.5 hours per week
Contract length: Permanent
Working base: Negotiable, Herts Mind Wellbeing Centre closest to home
Reports to: Services Manager, Complex Needs and Community
About the Service
This is an exciting and reasonably new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire. The aim of the service will be to support refugees in the community with multiple needs who have mental health support as a primary need.
The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.
The Flourish Team Leader plays a significant role in the co-ordination and running of the Flourish service. This role is key to the development and support of the team and the wider organisation.
Service Objectives
- To provide advice, information, onward referral and holistic support to clients with mental ill health.
- Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.
Key Responsibilities:
- Support the Services Manager with effective running of the Flourish service.
- Mange a caseload of up to 3 clients
- Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
- Line manage staff and where necessary volunteers.
- Maintain and enhance service delivery standards and effectiveness.
- Lead a team of Flourish Outreach Workers. Ensuring the team are using databases and outcome tools as required to report for the project.
- Promoting the service, increasing visibility and being responsive to changing needs.
- Provide practical and emotional support to encourage service users to develop their independence within their local community.
- Monitor outcomes and evaluate the service. Produce quarterly reports.
- Ensure that the safety and wellbeing of service users using the service is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Oversee Flourish peer support groups in hotels and the community
- Overseeing and coordinating Flourish Together Events for Separated Migrant Children and Young People.
- Become level 3 trained in Safeguarding
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of application: Ongoing until role is filled.
Interviews: Held on a rolling basis.
Please note: we reserve the right to close the post once we have reached maximum applications or filled the role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
We're looking for a kind, compassionate and resilient Corporate Partnerships Lead to join our Fundraising Team at our Head Office in Islington.
£60,000.00 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
This is an exciting opportunity for a highly experienced Corporate Partnerships Lead to join Look Ahead, a charitable housing association supporting around 4,000 people across London and the South East with various needs, including homelessness, mental health, learning disabilities, domestic abuse, and care leavers.
You will be experienced in establishing programmes, working independently and establishing corporate partnerships in charitable or non-profit organisations that do not necessarily have registered charity status.
Open to part-time and flexible working options, including freelancer options.
This is a one year fixed term contract.
What you'll do:
1. Partnership Development:
* Lead on the development of a new corporate partnerships programme for Look Ahead - researching, identifying, approaching, securing and activating a pipeline of new corporate partners
* Develop tailored proposals and partnership opportunities that align with Look Ahead's mission, vision, values and strategic objectives and meet needs of our services and people we support
* Work closely with Operations to identify corporate opportunities (e.g. to secure corporate funding for activity in a particular service, customer group or geographic location) and match and maximise potential corporate donors.
2. Partnership Management:
* Develop and implement partnership strategies that drive financial, in-kind and employee support (e.g. through challenge/community fundraising events) in support of Look Ahead's work
* Build, steward and nurture long-term, mutually beneficial relationships with key corporate stakeholders, through a stewardship approach
* Lead the management of existing corporate partnerships, ensuring clear communication, tracking of deliverables, and maintaining a positive relationship with all stakeholders.
* Build on existing relationships developed through our corporate volunteering and social value activity, developing these into longer-term, higher-value partnerships
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* A genuine interest in housing and social care and a commitment to Look Ahead's mission
* Good interpersonal skills with the ability to work well with internal and external contacts
* An excellent networker, capable of connecting with a internal and external contacts at all levels to shape, influence and negotiate partnerships.
For the full list please see our website.
What you'll bring:
Essential:
* 3 years relevant experience in a similar role with proven track record of developing successful fundraising relationships with new corporate partners or new business development.
* Demonstratable previous success in achieving targets and raising five and six figure gifts.
* Experience of liaising with and managing high level supporters or customers with a solid understanding of the principles of excellent stewardship
* An entrepreneurial, proactive and delivery-focussed approach to your work, with drive and motivation towards achieving targets.
* Creative thinker with a solution-focused approach
* Financially and IT literate with good knowledge of Microsoft Office Suite
* Demonstrable excellent communication skills - written, multimedia and face to face.
* Excellent attention to detail and good project and time management skills.
* Experience of adhering to GDPR legislation.
Desirable:
* Knowledge or experience of social value and Employee Social Governance (ESG) initiatives and how they align with the goals of housing associations is an advantage.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
As the Head of Technical and Consulting, you will lead a specialist team to deliver our consultancy, training and charity formation services, ensuring that we continue to deliver highly valuable expertise and knowledge to our church and charity partners.
This role forms part of Stewardship’s Leadership Team, collaborating closely with members of the Leadership Team and the other professional services teams to help safeguard the financial and governance reputation of God’s Church.
Generosity should be joyful, and yet it can often feel burdensome because of the necessary administration that surrounds financial giving. By attentively and diligently serving our clients, you will be helping to release more joyful generosity in the UK Church and beyond.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Job description
Job Purpose
To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions. You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users. The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital.
Key Tasks
- Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients. This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate.
- Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
- Work collaboratively with other agencies providing support services.
- Conduct initial assessments of people referred to the services as necessary.
- Plan and develop person centred interventions to provide short term support for people after hospital discharge.
- Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
- Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
- Support the hospitals with delayed transfer of care (DTOC).
- Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
- Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
- Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
- Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
- Develop and deliver a flexible service that can respond to peaks and troughs in demand.
- Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
- Monitor performance of the services against KPIs and produce reports to demonstrate performance.
- Deliver front-line services when needed, e.g. sickness or staff shortages. This is by exception rather than you regularly doing support work.
- Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
- Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
- On a rota basis, provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.
Administration
- Lead on contract reporting, this includes quarterly, annual and ad hoc reports as necessary.
- Carry out annual customer service surveys.
- Enable the impact of the service to be assessed and inform the improvement of other local services by keeping electronic records of all referrals and interventions, and producing reports on activity and outcomes, in accordance with KPIs.
- Meet and produce reports as required by the Head of Service.
- Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
- Work with the Communications team and the Head of Service, market and promote the service.
- Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.
Quality
- Be familiar with and implement AUKEL policies and procedures.
- Ensure the service is delivered in accordance with Care Quality Commission principles.
- Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
- Ensure that the requirements of the contract specification for the services are met.
- Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
- Respond to safeguarding or other concerns and take appropriate reporting and management action.
- Lead on recruitment of staff for your team, and support others at AUKEL.
Liaison
- Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
- Develop external relationships with stakeholders, and build positive connections with health and social care partners
- Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.
General
- Meet regularly with line manager for support, supervision and appraisal.
- Attend team and staff meetings, (and other meetings) as required.
- Complete any training required to fulfil the post.
- Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
- Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.
Functional Links
- The Home and Settle Manager is line managed by the Head of Hospital and Home Services
- The Home and Settle Manager line manages:
- Project Officers
- Discharge and Settle Workers
- Volunteers
- Close working is required with Age UK East London Finance Team
- Close working with Information, Advice, Advocacy & Befriending Services
- Close working with Handyperson services
- Close working with Age UK East London Community Services
- Close working with other take home and settle services across east London
Person Specification
Experience
Essential
- Minimum of 2 years’ experience of people management including line management and team leadership.
- Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
- Of project recording and reporting to funders.
- Of leading service development and improvement and managing the change process.
Desirable
- Experience of working with older people
- Experience of working within a hospital discharge setting.
- NVQ Level 2 Health & Social Care or Care Certificate
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
- Understanding of NHS hospital discharge procedures.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
- Understand of and commitment to equity, diversity, inclusion and dignity
Desirable
- Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
- Knowledge of project financial budgeting
- Knowledge of CQC fundamental standards
- Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting
Skills/Attributes
Essential
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Good planning and organisational skills
- Ability to work calmly under pressure.
- Intermediate IT skills
- Data analysis skills
Desirable
- Ability to speak one or more community languages
Additional Requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- Flexibility in working hours to meet organisational needs
- The post holder will work with standard Office365 server-based computer system
- Occasional weekend and evening working may be required
Employment Details
Location
The post holder will be based between the Homerton and the Royal London Hospitals.
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
The post holder will be mostly based within the Hospitals they oversee.
The client requests no contact from agencies or media sales.
About the role
As Head of Communications and Marketing you will lead the communications team to deliver a high-impact strategy to promote the work of the Foundation. You will manage the continuous evolution of the Foundation’s profile and brand, coordinating and delivering compelling content for a range of audiences across all channels. You’ll work closely with senior leadership to align the Foundation’s goals to the work of the team to support the delivery of our mission to empower women to start, grow and sustain successful businesses. For full information on this role, please download the job pack.
What the Foundation can offer you
A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
Professional development, with career growth built into each staff member’s annual plan and a wide range of skills-building and learning opportunities provided. Each staff member has an annual £1,000 training budget.
A positive, supportive and collaborative culture and leadership style. We encourage teamwork and open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
A focus on personal wellbeing and happiness, with regular team-building activities and line manager meetings that as well as your personal wellbeing.
About the Foundation
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.
Since 2008, our training and mentoring services have supported 300,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.





The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Communications Manager
Salary: up to £45k
Term: Permanent
Line manager: Head of Policy and Advocacy
Background:
Our vision is a world where data is at the heart of understanding and decision-making
Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.
We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.
The membership of the Royal Statistical Society (RSS) constitutes a preeminent source of statistical expertise. Members work with RSS staff to support our work across areas such as policy development, education, training, statistical communication, and statistical literacy. Communicating what we do is important to ensure that our work has impact, and that our members are informed.
Job Purpose:
The main purpose of this role is to lead and coordinate communications activities across the Society’s policy and external affairs activities, ensuring that our work is communicated strategically and visible to appropriate audiences.
Key responsibilities:
Understanding opportunities and the changing external environment
- Develop our understanding of the preferences and needs of our key internal and external audiences to better align our policy and external affairs communications to those preferences and needs.
- Monitor and respond to emerging trends to ensure our communications channels and content for policy and external affairs remain timely and relevant.
- Build a network of key contacts across critical and adjacent organisations to maximise potential routes into influencing decision-making and make the best use of resources through collaborative working.
Development of strategies and plans
- Lead on strategic communication of the Society’s campaign priorities
- Contribute to the development of the Society’s communications strategy across media, social media and communications planning.
- Work closely with colleagues across the organisation to maximise the communications value of the Society’s key policy and external affairs outputs and activities.
- Contribute to costed plans for communications campaigns that meet key strategic goals and include monitoring for impact.
Media relations
- Lead on the Society’s media relations work – proactively identify and exploit appropriate media opportunities to promote campaign priorities, drafting media statements and managing launches and announcements.
- Develop and maintain relationships with journalists across our key topic areas and respond to press queries.
- Expertly advise, assist and brief the Society’s key spokespeople in respect of media relations issues and opportunities.
- Manage, and develop the Society’s statistical ambassador scheme, supporting individuals and ensuring we have a pipeline of spokespeople that reflects the diversity of the data professions.
Content creation and editorial
- Develop communications content including blogs, press statements, posts and thought pieces to communicate our campaigns and policy work.
- Contribute to the operation of the Society’s social media accounts, working with wider staff to ensure we are reflecting the breadth of the Society’s activities across the various platforms.
- Produce write-ups of events and roundtables.
External affairs
- Work with the CEO and Head of Policy and Advocacy to identify and develop relationships with external stakeholders, both UK-based and international and across government, civil society, academia and business, acting as a convenor, trusted advisor and critical friend.
- Lead on the Society’s statistical excellence awards programme, including developing and maintaining relationships with awards sponsors to ensure the awards are both impactful and financially sustainable.
- Lead on the planning and delivery of policy focused events
- Support the publication, launch and dissemination of relevant outputs across the policy team, and work with colleagues to ensure relevant and timely and communication of policy positions to support policy and advocacy objectives.
- Maintain a database of relevant stakeholders.
Management
- Monitor and report on progress and performance against targets.
- Project manage campaigns, external affairs and communications activities, ensuring that work is appropriate, of high quality, and sufficient volume to maintain presence and reputation.
- Manage the budget for the communications function.
Interfaces with other teams and groups
- Contribute to a cross-RSS communications group to share comms plans and outputs and identify opportunities for synergy and collaboration.
- Provide support to key Society groups, for example the Campaigns Advisory Group.
- Work with staff responsible for business development to pursue sponsorship opportunities where appropriate.
- Engage with teams across the organisation to identify comms opportunities to advance our campaign priorities.
Person Specification
- Significant relevant experience in media relations and external affairs
- Excellent written / oral communication skills, including writing, editing, sub-editing and proofreading
- Excellent organisation, project and budget management skills
- Ability to work effectively, managing multiple projects and deadlines and reprioritising and achieving results in a changing environment.
- Ability to work on own initiative, escalating issues where appropriate.
- Experience organising events in a policy context
- Strong interpersonal skills: ability to persuade, inspire, influence, achieve results through others.
- Collaborative team worker: proven ability to work efficiently and effectively with colleagues, committees, volunteers, and people with a wide range of perspectives, and to foster consensus.
- Ability to establish and develop an extensive network of external contacts in the industry.
- Work closely with members of the Society who provide expert support on a voluntary basis including the President and Vice-President for External Affairs.
Desirable
- Interest in or experience of statistics, research, or other aspects of the Society’s work
- Familiarity with developments within data science, statistics, machine learning, AI and related subject areas.
- Experience working with volunteers.
- Scientific background or experience.
Working for the RSS
Pension and benefits
Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.
Location
The RSS office is in central London. We offer flexible working arrangements, and this is a hybrid role with a minimum two days a week working in the office. In person attendance for certain meeting is required, including all-staff / team meetings and governance / committee meetings that take place in person. Limited travel within the UK and internationally may be required.
Working hours
35 per week full-time. Applications for job shares, part-time and flexible working will also be considered. The post-holder will be the point of contact for any out-of-office hours press queries.
Holidays
25 days per annum, plus bank holidays and an additional shut down between Christmas and New Year.
Probation
This post is subject to a six-month probation period.
How to apply:
Applications should be sent to via email and be in the form of a supporting statement telling us:
- Why you should be considered for the role and how it fits with your career
- How your skills and experience align with the person specification
Please also send us your CV.
Note that applications by CV-only will not be considered. We may arrange interviews before the deadline has passed. Any questions about the role should also be sent via email. If you are interested in applying but cannot do so until nearer the deadline, please email us to register your interest.
Applications should be in the form of a supporting statement telling us:
- Why you should be considered for the role and how it fits with your career
- How your skills and experience align with the person specification .
Please also send us your CV. Applications by CV-only will not be considered. Any questions about the role should be directed to the email address referred to on our jobs board. If you are interested in applying but cannot do so until nearer the deadline, please email us to register your interest.