Welfare Benefits Jobs

You will play an essential role in addressing individuals’ health and wellbeing needs, working with GPs and other health and social care professionals to assess patients holistically. In partnership with the individual, you will co-produce bespoke wellbeing plans that focus on mental health outcomes and health and wellbeing. A skilled communicator and advocate for the service, you will promote WellFamily Plus across the locality by collaborating with stakeholders and local agencies to strengthen community resilience and capacity. You will raise awareness of the service and positively promote co-production. You will reduce pressure on statutory services, improve health outcomes and enable a holistic and personalised approach to care, improving health and wellbeing outcomes for individuals, children, young people, and families.
 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Mix of remote and office-based work
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Welfare Benefits Advisor

Salary: £35,000

Full Time (35 hours per week)

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team provide welfare benefit advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing mentoring and support to one trainee advisor. 

Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Offering guidance and support to colleagues 
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

 

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About the Role

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.

Requirements

1. Knowledge and experience of the benefits systems, including minimum of 12 months experience of carrying out welfare benefits advice
2. Basic knowledge of multiple general enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing multi-channel advice
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to support Torus Foundation tenants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet high targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays

• Hybrid Working Scheme

• Interest free travel loans

• Employee Assistance Programme

• Pension Scheme

• Cycle to Work Scheme

• Lifestyles Gym Membership (20% corporate discount)

• Enhanced maternity, paternity and adoption leave pay

Context of role

Citizens Advice Birmingham is partnered with Macmillan Cancer Support to deliver Welfare Benefit Advice across Birmingham and Solihull

We are looking for enthusiastic caseworkers who will join an existing team to ensure delivery of service specifications, targets and quality standards for the Macmillan Service

Role purpose

The Welfare Benefit caseworker will provide a high quality advice service for people affected by cancer.

The post holder will provide this service in outreach settings across Birmingham and Solihull. Delivery will be integrated within cancer care teams, to provide seamless referral pathways that complement the assessment and care planning process of patients. 

You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. The post holder will also attend events to promote the service and provide support and training to volunteers and health care professionals.

Previous applicants need not apply

Closing Date:  Monday 9th December 2024 at midday

Interview Date: Monday 16th December 2024

Closing date for applications: 9th December 2024

Interviews: ongoing interviews until appointing   

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. Working in partnership with Macmillan Cancer Support, we have a new exciting opportunity for an experienced welfare benefits adviser to support to people affected by cancer and those who care for them. 

Role purpose:

• The Lead Welfare Benefits Adviser will lead and work with a team of advisers to provide welfare benefits advice, advocacy and casework for people living with cancer, their families and carers.
• The post holder will undertake casework to challenge benefit decisions including appeals, acting on behalf of clients where appropriate.
• The post holder will supervise and support the team of advisers to ensure their advice and information is effective and that clients’ incomes are maximised through benefits, grants, etc.

Training

Successful post holders who are new to cancer, will be provided with Macmillan specific welfare benefits community of practice and learning opportunities once in post.

Delivery locations

A key aspect of the project is to deliver an outreach service at the West Middlesex Hospital, our offices in Hounslow and the Chelsea and Westminster Hospital, with regular sessions to be covered by the team of advisers. Clients will also be seen in person at appointments at our offices, while telephone advice and video appointments can be done working remotely.

Main Responsibilities

• To provide welfare benefits advice and casework to people living with cancer, their families, and carers.
• Assist clients to challenge benefits decisions, including appeals.
• Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
• Achieve good outcomes for clients through advocacy and negotiation.
• Lead and support a small team of advisers to ensure they work effectively
• Maintain detailed electronic case records and other data for the purpose of continuity of casework, information retrieval and statistical monitoring and report preparation.
• Make internal referrals or signpost clients as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.
• Interview clients using sensitive listening and questioning skills so that clients feel able to explain their problem(s) and empower them to set their own priorities.

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification from our website via the apply button

Please note:  we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development

Closing date for applications: 9th December 2024

Interviews: ongoing interviews until appointing

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. We have an exciting new opportunity in partnership with Macmillan Cancer Support to provide welfare advice to support to people affected by cancer and those who care for them. 

This post is funded by Macmillan Cancer Support and is aimed at assisting clients on the phone and in person from our offices and outreach venues including local hospitals.

Role purpose:

To provide welfare benefits advice, casework, and assistance in accessing other financial sources, to maximise the income of those living with cancer, their families, and carers. This may include disability benefits and other sources of financial support such as grants and help with health and travel costs.

Training

Successful post holders who are new to cancer, will be provided with Macmillan specific welfare benefits community of practice and learning opportunities once in post.

Delivery locations

A key aspect of the project is to deliver an outreach service at the West Middlesex Hospital, our offices in Hounslow and the Chelsea and Westminster Hospital, with regular sessions to be covered by the team of advisers. Clients will also be seen in person for appointments at our offices, while telephone advice and video appointments can be done working remotely.

Main responsibilities

• To provide welfare benefits advice, casework, and assistance in accessing other financial sources to maximise the income of those living with cancer, their families, and carers.
• Assist clients to challenge benefits decisions.
• Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
• Achieve good outcomes for clients by helping them access benefits, grants, discretionary payments, schemes and discounts.
• Maintain detailed electronic case records and other data for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Make internal referrals or signpost clients to other organisations as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.
• Interview clients using sensitive listening and questioning skills so that clients feel able to explain their problem(s) and empower them to set their own priorities.
• Collaborate with managers and colleagues to ensure the promotion, development and good working of the Macmillan project. 

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification from our website via the apply button.

Please note:  we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Citizens Advice Oxford is seeking a Benefits Adviser to join our supportive team. This role is intended to address the needs of our local residents, particularly those who may struggle to access advice through online, telephone, or email channels.

• Holiday: 28 days per annum pro-rata and bank holidays pro-rata
• Pension: 5% employer pension contribution.
• Location: Our offices at Wesley Memorial Hall in central Oxford, outreach locations and remote.
• Responsible to: Projects & New Projects Manager. 
• Closing date for applications: 2nd December 2024 at 9am. We may close applications early if a suitable candidate is found, so please apply promptly.

Key responsibilities:

This role is designed to meet the benefits advice needs of Oxford residents. The post holder will provide benefits advice including benefit checks, benefits applications, mandatory reconsiderations and appeals. Advice will be given by telephone/email, by appointment in person at our office, and to drop in clients at outreaches. A fully remote position may be considered for the right candidate.

We're looking for:

• Experience in benefits advice work, preferably with CA or similar agencies
• Sensitivity in working with a diverse range of clients
• Methodical and independent approach to work and case recording
• Excellent communication skills and empathy

Why join us?

As a Benefits Adviser, your work will directly impact the lives of our clients, helping them navigate challenging situations and find the solutions they need. Our staff get 28 days holiday per annum pro-rata, plus pro-rata bank holiday allowance, access to our Employee Assistance program, and a 5% employer pension contribution. You will get to work with our friendly and dynamic team, all committed to making a positive change in our community.

Apply now

If you are dedicated to making a positive difference, we would love to hear from you. We may close applications early if a suitable candidate is found, so apply now! 

We are looking for an experienced and passionate Mental Health & Money Advisor to work as part of our Advice, Information & Training Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland. 

How you will make a difference

I use my existing knowledge and expertise to identify and address a range of issues and provide debt and financial capability advice to people with mental health issues. I take on case work within our remit on debt (including enhanced income maximisation), welfare benefits, mental health and financial capability issues. I develop my knowledge and experience of mental health and social care to set my advice in a meaningful context. I help clients identify the barriers that are hindering progress in dealing with their money worries and I provide help, support and advice to overcome these barriers.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Outreach Worker

Salary: £24-25k

Location: Roles available across Essex

Contract type: Permanent

Weekly hours: Monday - Friday, 09:00 - 17:00

Are you passionate about supporting others to live independently? As an Outreach Support Worker, you'll play a vital role in helping individuals thrive in their homes, maintaining their tenancies, and overcoming challenges. You'll work with people facing mental health difficulties and other health-related issues providing support

Key Responsibilities:

• Provide tailored support to customers living in independent accommodation
• Help individuals maintain their tenancies and achieve personal goals
• Deliver both pre-tenancy guidance and ongoing support around welfare benefits
• Collaborate with a team of professionals and senior managers to ensure the success of our Support Service
• Develop services based on the views and needs of our customers

What We're Looking For:

• Demonstrable experience in providing housing management or support services, either professionally or on a voluntary basis
• Experience working with people who have mental health issues and/or other health-related concerns
• A strong understanding of housing support needs and benefits
• A full UK driving licence

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

At Poppy Scotland, we believe in building on potential

We are excited to offer you the opportunity to contribute to the development of a new Scottish Benefits, Debt, and Money Advice Service as a Regional Manager. Unlike other organisations, we are self-funded and not driven by targets.

If you are passionate about providing a holistic and person-centred service to your clients, we are the perfect fit for you. With us, your team will have the freedom to manage their own caseload and access grants for priority debts and insolvency fees. Additionally, the newly established Scottish team will be part of a national service, providing support across all four nations.

As a Regional Manager, you will play a crucial role in establishing the service, utilising your expertise in Scottish debt enforcement, insolvency, and the welfare benefits system. Your responsibilities will include recruiting a team of advisers who will be responsible for delivering this essential service. Additionally, you will be responsible for implementing the necessary governance measures to ensure that the service is both compliant and of high quality.

If you want to improve people’s lives, then please consider applying. We look forward to receiving your application.

Your key responsibilities will include:

- Service Development & Promotion: Partner with the Head of Welfare to develop and promote the Benefits, Debt & Money Advice Service across Scotland, leveraging strong networking and stakeholder management skills.
- Compliance & Standards: Ensure that service delivery aligns with FCA regulations, nationally agreed standards, and best practices in benefits and money advice.
- Resource Coordination: Oversee resource allocation and plan support activities to deliver flexible, person-centered assistance through both community-based and remote services.
- Team Leadership: Manage the Regional team, including recruitment, onboarding, and training, to uphold high service standards while ensuring adherence to relevant policies, practices, and procedures.
- Technical Knowledge Maintenance: Handle a small caseload of benefits, debt, and money advice cases to stay up-to-date with industry developments and technical expertise.

Please note this role will be Home based with occasional travel to Poppy Scotland/RBL offices and/or throughout Scotland (travel expenses covered).
This position is subject to pre-employment checks including an PVG Adult and Child check.

Here at Poppy Scotland/RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Poppy Scotland/RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our outreach service in South Camden.

We are now looking for a motivated and efficient Project Manager to oversee our established outreach service in South Camden, which provides support to adults with mild-moderate learning disabilities and a range of other needs, including mental health and complex health needs.

The role will include coordinating and providing excellent person-centred care and support to service users, to enable people to live independently in their own home and be supported in all areas of day-to-day living. You will also oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to people with learning disabilities.

You will be involved in developing and implementing a range of creative and innovative new activity groups focusing on social interaction, learning and general wellbeing for service users with learning disabilities, promoting their independence and reducing reliance on 1:1 support.

 The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Salary - £24,570 per annum

Full time – 37.5 hours a week

Contract - Permanent

Closing date: Thursday 12th December at 11.30pm

Are you looking for an interesting role that will enable you to make the most of your office-based skills and flair for customer service within a friendly and highly professional team? Then join Shelter as a Service Administrator and you could soon be playing a vital role within our Manchester hub.

About the role

You will play an essential role in ensuring that our services run smoothly and meet their contractual and quality requirements. You will carry out key administration functions across both Hubs, including Health and Safety, dealing with telephone and face to face enquiries, processing referrals, data inputting and analysis, administering petty cash and carrying out key finance functions such as credit card requisitions, invoice processing and supporting with management accounts variance reporting.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We are looking for someone who is passionate about tackling social injustice. You will need to be well organised, with excellent time management and multitasking skills and the ability to thrive in a fast paced environment. You have proven experience of using a range of IT tools, including case management systems, data handling, Microsoft Office applications, internet and email and can demonstrate excellent communication skills in person, on the phone and written.

You enjoy learning new skills and can review processes to increase efficiency, as well as being able to share your knowledge with others. A firm believer in providing the very best person-centred customer care, you have a strong work ethic and a flexible approach, while an understanding of working with people who have suffered disadvantage, prejudice, or trauma would be an advantage.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

• Location: Bootle, Sefton, Merseyside
• Salary: £26,335
• Hours: 35 hours (part-time can be negotiated)
• Contract type: 12 months initially, then dependant on continuation funding
• Annual Leave: 28 days plus Bank Holidays (part time pro-rata)
• Office hours: 9am – 5pm Mon-Fri
• Pension: 7% (If you pay at least 1% salary contribution into the stakeholder scheme we will top this up to the required 8%)

This role offers the unique opportunity to make a tangible difference in the lives of individuals facing challenges, providing them with the guidance, support, and tools they need to navigate complex issues.

We are looking for an experienced adviser to join our existing team of passionate and dedicated advisers, caseworkers and financial capability workers to help people in Sefton with the problems they face.

The adviser will work in Bootle, providing general advice Sefton residents with mental health issues working in partnership with the Community Mental Health Teams and Mental Health Navigators in Sefton CVS. 

Welfare benefits and universal credit are the dominant areas of advice needed, and the adviser will work closely with welfare rights, housing and money advice teams in Citizens Advice Sefton.

Empowering clients to understand and manage their situation is key, as is working with partner agencies and organisations to broaden access to our services and ensure holistic support. Your involvement will also extend to advocating for change based on client experiences and actively participating in the evolution of our services to meet emerging needs. Through your efforts, you will not only assist individuals in immediate need but also contribute to broader systemic improvements, enhancing our advice services for the future.

What we offer to our staff

• A contribution of 7% of your salary into a Stakeholder Pension
• Consideration for Hybrid working options
• Professional and advice sector recognised training
• Cycle to work scheme.
• Free VDU eye care test
• Employee Assistance Programme

Please note: Closing date for applications: Sunday 24th November 2024 at 11.59pm

In-person or online interviews to be held on: Thursday 28th November 2024.

This role will deliver tailored, one to one support and case work to support and resolve both immediate, crisis situations experienced by people and on a longer-term basis in the community. In the main people we support are Irish or of Irish descent including the Traveller Community. However, our services are open to all.

Additionally, part of the role will include working across the project team and wider role of ICCM in early intervention and prevention.  Informing and supporting community-based advocacy, awareness, and public campaigns to inform and increase knowledge and education of the community on how to access help, and the availability of support which is open to people as needs develop. Thus, increasing the wider public and social value of ICCM and brining more service users in to receive one to one support when needed. 

This will attract and support our community by making our services local, appropriate, and accessible to those who mainly do not access mainstream services. This will include advocacy and representative services in order for people to secure welfare benefits, enabling people to access the financial benefits they are entitled to.

This will support people experiencing mental and physical health issues, substance misuse, facing legal issues, those who require debt management, threatened with eviction, domestic abuse, and bereavement. This will be done mainly on an outreach basis across Manchester, supporting people in their own homes, in care homes, hospital and where they are resettled to their home environment.

The overall aim of the service is to improve quality of life, access to appropriate support services and improved health and wellbeing outcomes by acting as an advocate and to negotiate with other agencies, where necessary, on our client’s behalf.

Key Responsibilities:

• To make contact with members of the Irish and Traveller communities across Manchester.
• To provide Advocacy and Support via outreach, accompanying to appointments, advocacy to other agencies to address presenting needs who are vulnerable and ‘at risk’ through age, poor physical or mental health, homelessness, risk of homelessness, drug and alcohol use, offending, abuse, and social and cultural isolation.
• Undertake an initial assessment of service users’ needs, presenting issues and risks and to develop a care plan working alongside other statutory and voluntary agencies.
• To offer comprehensive information, advocacy, advice and support services to our community to meet individual needs and achieve positive outcomes.
• Make referrals to statutory and community and voluntary organisations working in partnership to achieve the best level of care and support.
• Develop care plans in order to improve the health of our communities, working with service users and relevant agencies
• To attend and participate in meetings and forums highlighting community issues, cultural needs and experiences.
• To support volunteers and students at ICCM. Volunteers will also support service users to meet presenting needs as highlighted in the assessment and care plan.
• To maintain accurate and up to date records of all areas of work.
• To closely monitor progress of work and report this to your line manager.
• To present accurate and clear reports on all cases as requested by the Advocacy & Advice Manager.
• Attend appropriate networking and training opportunities for personal and professional development.
• To attend and participate in team meetings.
• To participate and engage in supervision and appraisal provided by your line manager.
• To attend conferences and seminars locally, regionally and nationally as directed by line manager.
• To promote the work of ICCM as requested by your line manager.
• To work as an accountable member of the staff team, working within the Charity's policies and procedures
• It is the nature of the work at ICCM that staff are expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken for the benefit of our beneficiaries.
• To ensure you fully embrace ICCM’s values in all your work: