Volunteering Manager Jobs in Sutton, Greater London
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- Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
- Interacting with members on a daily basis, delivering a superb experience
- Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
- Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
- Processing applications for membership and volunteers as per the Centre’s process.
- Managing drop-in activities which take place weekdays from 9 am to 12 noon.
- Organising room setup requirements for activities, especially classes, meetings and events
- Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
- Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
- Responsible to making sure members renew on time and membership renewal is up to date.
- Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
- Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
- Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
- Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
- Reporting any maintenance issues quickly and clearly to the Community Manager
- Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
- Opening the Centre in the mornings and possibly closing in the afternoon.
- Reconciling money received on a daily basis reporting this to the General Centre Manager
- You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours
What you need to have?
- Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
- Strong organisational skills & ability to multi-task
- Experience of working in a similar role and environment
- Able to demonstrate your ability to provide high quality customer service
- Good numeracy and literacy skills and an eye for detail and accuracy
- Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
- Be an enthusiastic, flexible and adaptable team player.
- Understandings the importance of safeguarding
- Ideally living locally or within easy commute to Centre
The client requests no contact from agencies or media sales.
Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.
Salary: £40,450 per annum
Hours: 35 hours per week
Closing date: Tuesday 19 November 2024 at 10.00am
Interview date: Thursday 28 November 2024
This is a full-time permanent position.
Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.
Who we are looking for
You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.
We’re looking for a strategic, insights-led individual to join our passionate Supporter Marketing & Experience team and lead Individual Giving. The team is on an exciting journey of growth as we prepare to launch a new Membership product to unlock our connected masses and grow our Legacies programme.
With your insight-led approach and direct marketing expertise, you’ll help shape the programme, working closely with the Head of Supporter Marketing & Experience.
Experience required
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Leading and managing a team
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Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention
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Planning, executing and evaluating integrated supporter journeys, using digital and email platforms
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Developing and monitoring KPI’s and reporting to drive decision making
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Collaborative working with multiple internal and external partners including fundraising & marketing agencies
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Planning and managing projects and budgets
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Evaluation and reporting of direct marketing activities
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Working in a recognised database
About Breakthrough T1D
Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
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Hybrid working arrangements
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Flexible working and will consider compressed hours
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Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
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Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
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Season ticket and cycle loan
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Pension scheme
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Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
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Personalised training to suit your career aspirations and professional development
Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
Breakthrough T1D drives breakthroughs towards a world where no one lives with type 1. Until then, it makes everyday life better for the people who fac
The client requests no contact from agencies or media sales.
Interview date: W/C 25th November via Microsoft Teams.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.
We are recruiting for a Regional Fundraising Manager to join the Regional Engagement Team here at the Alzheimer’s Society. This role will cover the North Home Counties (Berkshire, Oxfordshire, Buckinghamshire, Hertfordshire, Bedfordshire, Essex) sub region.
This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and also through leading by example on securing new sources of income where the opportunity is greatest. This could range from new business acquisition through to delivering higher level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.
The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
This is a homeworking role (hybrid options may be available depending on location). You will be required to travel across your sub region to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society.
About you
- We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions
If you are passionate about community fundraising, team management and development, and want to be part of an ambitious and strong team environment...then we want to hear from you!
We are holding an information session about this role on Tuesday 5th November at 11.30am – if you would like to attend, or have any other questions, please email [email protected].
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
We Are Listening is a new charity, created to provide an alternative befriending service for
elderly, isolated and vulnerable people who may feel socially excluded. Our mission is to
help relieve their isolation and to assist their integration back into society by providing a
telephone and/or correspondence based befriending service.
Key responsibilities include:
Management, development and service delivery of key programmes including Good Call
(our new telephone befriending service) and Postbox (a pen pal programme).
Volunteer recruitment, engagement and retention – campaign and relationship
management, recruitment administration and onboarding.
Relationship management – building and maintaining strong relationships with key
stakeholders including funders, local businesses, further education providers, potential
referrers within the NHS, social services, care homes and housing associations, delivery
partners and supporters.
Coordination, support and monitoring of volunteer befrienders and their matched referred
clients.
Development and delivery of concise management information and performance reports.
Skills and Experience:
A demonstrable commitment to our vision, and an understanding of issues such as
the ageing process, the possibilities for care and support to elderly people who feel
socially isolated and vulnerable.
Good communication skills to enable frequent video conferencing and telephone
contacts.
Ability to work remotely from home with occasional travel to locations throughout the
West Midlands and possibly UK.
Some experience with Microsoft Office software, including spreadsheets and
databases would be advantageous although training would be available
How to Apply:
Please submit your CV and a covering letter explaining your reasons for applying and what
you can bring to the role.
Closing Date:
Applications close at 5.00 PM Friday 15th November.
The client requests no contact from agencies or media sales.
Supplier Partnerships Manager
Contract: Permanent, Full Time
Salary: £43,668 - £45,851 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in Supplier Management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Supplier Partnerships Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Supplier Partnerships team sits within the Supporter Experience and Operations Team at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and contracting expertise and effective internal & external response handling operations. The team exists to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
About the Role:
As our Supplier Partnerships Manager, you will manage the Supplier Partnerships sub-team, reporting into the Supporter Experience & Operations Lead. The Supplier Partnerships Team plays a central role in supporting our fundraising teams to maximise supporter engagement through the selection and performance management of our key external service partners. This team are a centre of subject expertise and will also ensure we have well defined and consistently applied approaches to supplier management across the Mass Engagement department.
In this role, you will actively manage a small portfolio of strategic fundraising service suppliers, ensuring contractual requirements are met, as well as defining and monitoring service levels (SLAs) to ensure performance is maintained.
You’ll also:
- Effectively lead, manage, and motivate the Supplier Partnerships team, ensuring each member of the team makes a full and effective contribution to the organisation
- Maintain a network of key stakeholders within WaterAid, ensuring that their needs and responsibilities relating to supplier management are understood
- Foster a culture of continuous improvement within the team, proactively identifying opportunities for improvement or efficiency gains where these contribute to the overall supporter experience
- Act as the subject matter expert for supplier management, promoting and championing best practice within the wider organisation, providing specialist advice and training as required
- Maintain a level of awareness of external trends and best practice in supplier operations and procurement, ensuring that WaterAid are at the leading edge in terms of our services and standards
- Work with the Supporter Experience and Operations Lead in developing detailed budgets, forecasts, and plans
About You:
To be successful, you’ll need:
- Excellent supplier management / relationship management, ideally in a charity fundraising environment
- Successful experience of people management, coaching, training, and personal development
- Demonstrable experience of using / designing KPIs, SLAs and other performance metrics to drive process and service quality improvements
- Strong stakeholder relationship management (up to senior management), able to work collaboratively to build positive and effective working relationships across teams
- Ability to identify problems, undertake analysis and deliver potential solutions through influencing and negotiating with others
Although not essential, we also prefer you to have:
- A good understanding of fundraising regulations i.e. Fundraising Code of Practice, Gift Aid and BACs (Direct Debit) regulations
- Professional qualification in supplier / service procurement or directly relevant experience
Closing date: Applications will close at 23:59 on the 3rd November 2024. Availability for interview is required week commencing 4th November 2024.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Mothers’ Union is a global Christian movement working to transform lives, strengthen families and advocate for change.
Active for nearly 150 years and now with 4 million members in 84 countries, our development programmes have extraordinary reach and an approach that is in line with best practice – our members serve in their local communities, have strong established relationships, and are there for the long term. They see what is needed, where it is needed and work as volunteers to help others. This local knowledge, combined with their Christian faith perspective enables transformation in the communities they serve.
Our programmes, which take an Asset Based Community Transformation approach, are focused around the three pillars identified by our members of stopping violence (especially gender-based violence), poverty and injustice.
We now seek a Director of Global Programmes to build on the excellent work to date to ensure there is consistency in approach, and that the local teams have the necessary capability and capacity in place to deliver to time, quality and budget. Our desire is to do this without losing the relational and member-led approach we have always taken, and to extend the work into more countries.
This will require a best-in-class development leader with a mature Christian faith, the ability to shape culture and convert vision into operational strategies that enable growth. You will be a brilliant team builder and collaborator who balances trust and accountability and you will likely have experience of working in a networked organization, with and through volunteers.
For more details, including how to apply, please see the job pack attached.
Closing date 5pm on 8th November
JOB PURPOSE:
CVS Brent is looking to recruit its next Chief Executive Officer to lead the organisation and manage the implementation of programmes that enhance the capacity of voluntary and community organisations in the borough of Brent.
The incoming CEO will play a crucial role in leading CVS Brent through a pivotal transition period with a focus on stabilising the organisation and laying the groundwork for meaningful organisational change. This is an exciting opportunity to shape the future of community engagement and impact in Brent.
CVS Brent is a dynamic and independent charity dedicated to supporting the diverse and vibrant voluntary sector in Brent. Through a range of services, including expert advice, professional training, and effective advocacy, we enable individuals and organisations in Brent to build the capacity necessary to meet the needs and aspirations of their communities through voluntary action. Located in an inner-city borough with a rich tradition of voluntary activity, we actively promote innovative approaches to working and foster relationships and partnerships between communities, local government, and health services.
This position is available on a pro-rata basis for 4-5 days.
CORE RESPONSIBILITIES
- Strategic Leadership and Execution: In collaboration with the Board, the CEO will define CVS Brent's strategic direction, goals, monitor progress, and set targets..
- Provide Visionary Leadership: Lead and support staff to enhance their contributions and ensure effective programme development and delivery.
- Manage Foundation Building and Change: Establish a strong foundation for future service growth. Navigate the organisation through transitions, ensuring stability and resilience.
- Engage with Stakeholders: Align CVS Brent's objectives with those of its stakeholders by collaborating with voluntary and community organisations, local authorities, and other partners to foster meaningful relationships.
- Embrace Innovation: Encourage creative thinking and explore new approaches to address challenges.
- Represent CVS Brent publicly: Represent CVS Brent and nurture effective relationships across local, regional, and national networks. Actively seek opportunities to expand and promote CVS Brent's role and impact.
- Build Capacity: Enhance the capacity of local organisations by designing and delivering effective programs.
- Lead Policy and Advocacy Efforts: Including engagement with Brent Council, NHS regulators, and other decision-makers.
- Build Strong Connections: Cultivate and maintain strong networks with key supporters, stakeholders, and partnership agencies to strengthen CVS Brent’s impact.
- Generate Income: Cultivate and strengthen relationships with partners, supporters, funders, and potential funders to capitalise on income generation opportunities.
- Manage Finances: Acquire the necessary resources for efficient operation (from both current and new funding avenues). Additionally oversee budgeting and risk management.
- Report to the Board of Trustees: Attend Board meetings and keep the Board informed about CVS Brent's progress, relevant matters, and the charity's mission. Provide timely and relevant information to aid the Board in fulfilling its duties. Alert the Board to any significant risks facing the charity.
- Ensure Robust Oversight: Uphold and implement CVS Brent's policies, procedures, and systems. Strive for operational excellence by adhering to established guidelines and continuously improving processes.
- Stay Informed and Proactive: Continuously monitor and stay updated on current social, economic, political, environmental, and other relevant trends. Use this knowledge to identify strategic development opportunities for CVS Brent and proactively adapt to changing circumstances.
ESSENTIAL SKILLS AND EXPERIENCE
While no specific qualification is required, evidence of recent continuing professional development in areas such as management, leadership, or organisational culture is desired. Alternatively, equivalent work experience in a related field will be considered.
- Partnership Building: Demonstrated ability to build strong partnerships, particularly with large and complex statutory organisations. Proven success in forming positive relationships with funders, partners, and stakeholders.
- Regulatory Knowledge: Practical understanding of the regulatory environment within which Voluntary, Community, and Social Enterprise (VCSE) organisations operate. Strong grasp of good governance principles.
- Innovation and Change Leadership: Experience in leading and facilitating innovation and change across an organisation. Adept at driving positive transformation.
- Organisational Development: Familiarity with organisational and staff development principles. Knowledge of financial and risk factors relevant to business development in a VCSE context.
- Effective Leadership: Ability to provide effective leadership, fostering an organisational culture characterised by professionalism, respect, integrity, confidence, and trust.
- Collaborative Management Style: Proven ability to empower others through a collaborative management approach.
- Results-Oriented: Strong focus on outcomes, with a track record of delivering tangible results.
- Strong Communication: Excellent ability to represent CVS Brent and engage effectively, both verbally and in writing, across all organisational levels.
- Knowledgeable about Funding Sources: Understanding of various funding sources available to VCSEs, including trading.
- IT Proficiency: An awareness and passion for leveraging technology strategically to enhance organisational efficiency and effectiveness.
- Organisational Planning: Effectively coordinating tasks, resources, and timelines to achieve desired outcomes.
- Commitment to Inclusion: Demonstrable commitment to equality, diversity, and inclusion for all.
PERSONAL ATTRIBUTES
- Mission-Driven Commitment: Demonstrates a high level of motivation and unwavering commitment to the mission of CVS Brent.
- Enjoys Networking: Possesses strong connections within the VCSE sector and other related fields or can quickly establish connections and build networks.
- Understands the VCSE Sector: Can effectively represent and promote CVS Brent and the VCSE sector to external partners and industries.
- Possesses Interpersonal Skills: Including active listening skills and approachability.
- Thrives in a Collaborative Team-Oriented Environment: Collaborates effectively with other all team members.
- Brings leadership experience: Particularly in managing change and driving positive transformation.
- Displays an Entrepreneurial Mindset: Provides thought leadership, fosters innovation, demonstrates openness to new ideas, and is receptive to being challenged by others to explore alternative perspectives.
- Demonstrates Effective Organisation and Workload Management: Adept at managing complex workloads efficiently often with digital tools.
- Committed to staff well-being: Supports flexible working arrangements, and actively contributes to the growth and development of a diverse team.
- Demonstrates visible sector presence. Possesses strong public speaking skills and plays a prominent role in the sector.
Location: Bellevue Shopping Precinct, 239 Greenwich High Rd London SE10 8NB
Salary: Hospice Band 2
Hours per week: 21
Application Deadline: 22 October 2024
Job Summary
We have a fantastic opportunity for a deputy shop manager.
Our goal is to generate funds for the hospice so we can continue to deliver exceptional care.
As a member of the management team you need to be motivated to help your store achieve its targets and to share this drive and enthusiasm with your team of volunteers. You will be expected to work with your volunteers to deliver a fantastic experience for our customers and donors.
These roles are HANDS ON! You will be required to sort donations and prepare clothing for sale which will include tagging and pricing items before placing them on the shop floor.
This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
We are an equal opportunities employer and are committed to inclusion. We celebrate and embrace diversity and thus encourage applications from a variety of backgrounds, perspective, knowledge and skills
Please note that only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
The person we are looking for will be well organised, motivated and aware of the nuanced issues affecting diverse and disadvantaged communities. Their duties include arranging training, workshops and outreach visits to create awareness of human rights legislation and the practical impacts in areas with large, transient communities.
The Outreach Worker will act as primary contact for the project and policy work and ensure good working relationships with a range of key contacts including policy and programmes partners.
This post is funded by The Baring Foundation.
Reports to: SCA Director
Duration: 4 year fixed term contract (with a 3 month probationary period)
Hours: Part-time, 21 hours (3 days) per week
Salary: £22,000 per annum (FTE salary = £36,500)
Location: SCA offices at Southall Town Hall, 1 High Street, Southall, UB1 3HA
Holiday entitlement: 15 days
Duties:
- Developing and delivering Human Rights Act based rights training workshops and support sessions
- Analysing human rights law and development in cases and communicating the practical impact of these through outreach visits to local community sector
- Develop and improve our resources and support sessions on the practical use of UK human rights law
- Plan and develop human rights information resources, including guides, handbooks, factsheets
- Arrange short talks for a range of audiences
- Provide commentary via a range of means including blogs and news pieces (for SCA and for other groups and media), research papers, social media, etc.
- Use initiative to identify and forge relationships with new partners and forums
- Act as primary contact for the programme and policy work and ensure effective relationship management and development.
- Ensure good working relationships with a range of key contacts including policy and programmes partners
- Attend training courses and sessions, as may be required
- To ensure inclusion and diversity in all aspects of SCA's operation and work
- To carry out other duties including outreach work, as may be assigned by the Director, from time to time
Person Specification:
Essential characteristics:
- Have at least two year’s experience of working in the charity sector, voluntary sector, or the public sector in a role with some similar role and functions
- Experience of developing and delivering outreach work to build the capacity of people to develop the knowledge, skills, and confidence to bring about social change
- Understanding of working in the charity sector, and in particular what it means to work for positive change whilst not being a campaign group
- Understanding of human rights law and practice and implications for diverse communities
- Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
- Able to receive visitors and to deal with their queries, signposting to other agencies, where required
- Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
- Experience of report writing, preparing newsletters, project monitoring reports, publicity and promotional material
- High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
- Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
- Work related experience of conducting research either desk-based/legal research and/or participative research directly with stakeholders
- Excellent self-administration and time management skills, with the ability to prioritise and manage multiple tasks simultaneously to a high standard
- Gather monitoring data and produce progress reports and work summaries
- Recruit and train volunteers to assist with project delivery
- To attend meetings and prepare agendas, minutes and other relevant materials
Closing date: Tuesday 19th November – ONLY completed application forms will be accepted. CV’s are not accepted
Interview date: w/c 2nd December 2024
This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.
The client requests no contact from agencies or media sales.
Head of Development, Operations and Impact.
About the organisation
CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working and. Our Strategy, Theory of Change, Monitoring Framework and Values were all written with full participation from our group members.
Our Values are:
Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.
Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.
Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do.
CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do, and are proud to receive testimonials from our group members that bring our impact to life.
The Head of Development and Impact will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, creating a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Head of Developent, Operations and Impact will lead on grant writing.
In the last 5 years, this role has achieved huge success in CARAS’ development, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious five-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that guides our current work.
This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.
You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time.
This opportunity comes at a very exciting time. CARAS will be piloting a 4 day week from the 1st of January- 30th June 2025, meaning that all staff will be working 80% less time for 100% pay. Full time employees will reduce their hours to 4 days per week. We anticipate that this will be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.
We are also creating our next Strategic Plan, preparing for a future in which CARAS is a highly respected, impactful organisation with a £1million income.
Key info
Role title: Head of Development and Impact
Salary: £43,000 - £46,000 p/a
Hours: 4 days per week at full pay (pilot)
Contract type: permanent, full time
Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service.
Employee benefits:
4 day week
7% employer pension contributions
Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme.
Preferred Start date: 1st January 2025, but flexible for the right candidate. Earlier would be welcome!
Reports to CEO
Location: The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting. You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.
Equalities Statement.
As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.
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The role:
The Head of Development, Operations and Impact is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations, and will play a key role in budget setting with the Finance Manager and CEO.
The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, and ensuring that teams have the money and resources to have an impact.
Key tasks and activities.
General
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Lead the Operations department, line-managing team members in fundraising and operations management.
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Secure diverse and sustainable income streams to secure the future of CARAS.
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Be the main point of contact for grant-makers and donors, communicating clearly and effectively about our work and its impacts.
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Participate in organisational strategic reviews, making decisions on how to prioritise where limited resources are focused across the different activities and projects.
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Carry out other duties as necessary and commensurate with the role.
Fundraising
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Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal.
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Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.
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Maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications.
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Ensure compliance with best practice in fundraising including use of data and confidentiality.
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Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed.
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Lead on the development of programmatic and core budgets for diverse grant funders.
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Identify and build corporate partnerships based on organisational needs, values and income targets.
Operations
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Line-manage our Operations Manager and work together to ensure our premises, IT infrastructure, data management and risk management systems are effective, efficient, and legally compliant.
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Oversee or directly manage service providers and ensure that all contractors represent value for money and are appointed in line with our policies.
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Maintain and develop strong, effective partnerships with delivery stakeholders such as our landlords, Wandsworth Council officers etc.
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Support the team to monitor projects from start to finish, including preparing costing for applications/bids, agreeing contracts and grant terms, monitoring deliverables and finance, and co-ordinating timely reporting.
Finance
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Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent.
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Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth.
Monitoring, evaluation and impact
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Leading CARAS’ annual outcomes evaluation, managing work across departments to collect, disaggregate and analyse outcomes data from our Learning, Casework and Social Programmes.
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Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact.
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Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence.
Governance
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Contribute to the maintenance of up-to-date policies relevant to the role.
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Attend board meetings as requested to share reports with the Board on fundraising.
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Work closely with the Treasurer and the Finance Committee on fundraising strategy.
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Person Specification
Essential
Direct experience of the following:
Proven experience in a leadership role.
Proven experience of fundraising or business development successfully raising income from a range of sources.
Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated.
Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations.
Confidence working with numbers and developing programmatic and organisational budgets.
Experience collecting and analysing data.
Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work.
Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.
Proven experience in creating budgets, forecasting income, analysing and extracting data for reports.
Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants.
Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams.
A confident and charismatic communicator.
Commitment to upholding CARAS’s values in all your work.
Desirable
Experience in co-designing services or ideas with a community.
Experience or knowledge of issues affecting refugees and asylum-seekers.
Knowledge of the fundraising opportunities in the migration sector.
Experience of working with accountancy software such as Quickbooks or Sage.
An interest in keeping up to date with, and including, best practice within workplace culture.
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To apply.
Please complete our application form and return it by email.
We do not accept CVs or covering letters. You must include all details within the form.
Deadline: 9am, Friday 22nd November 2024.
We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration.
The client requests no contact from agencies or media sales.
Interview date: W/C 25th November via Microsoft Teams.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.
We are recruiting for a Regional Fundraising Manager to join the Regional Engagement Team here at the Alzheimer’s Society. This role will cover the Northern Ireland and Merseyside sub region.
This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and also through leading by example on securing new sources of income where the opportunity is greatest. This could range from new business acquisition through to delivering higher level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.
The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
This is a homeworking role (hybrid options may be available depending on location). You will be required to travel across your sub region to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society.
About you
- We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions
If you are passionate about community fundraising, team management and development, and want to be part of an ambitious and strong team environment...then we want to hear from you!
We are holding an information session about this role on Tuesday 5th November at 11.30am – if you would like to attend, or have any other questions, please email [email protected].
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Location: Stratheden Parade, London SE3
Salary: Hospice Band 3 - £24,236.88 - £26,921.89
Hours per week: 35
We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.
We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.
We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.
These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.
This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
The client requests no contact from agencies or media sales.
Location: This is a homebased role within Greater London.
Interview date: W/C 25th November via Microsoft Teams.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.
We are recruiting for a Regional Fundraising Manager to join the Regional Engagement Team here at the Alzheimer’s Society. This role will cover the Greater London region sub region.
This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and also through leading by example on securing new sources of income where the opportunity is greatest. This could range from new business acquisition through to delivering higher level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.
The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
This is a homeworking role (hybrid options may be available depending on location). You will be required to travel across your sub region to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society.
About you
We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions
If you are passionate about community fundraising, team management and development, and want to be part of an ambitious and strong team environment...then we want to hear from you!
We are holding an information session about this role on Tuesday 5th November at 11.30am – if you would like to attend, or have any other questions, please email [email protected].
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Queer Britain is the UK’s first and only LGBTQ+ museum, and it’s for all. Our warm and collegiate team opened the museum in our beautiful space in Kings Cross two years ago. Since then, we are proud to have won the Museum Association’s Best Small Museum of the Year award and welcomed over 100,000 visitors
OUR VISION To progress Britain’s understanding of itself by giving queer stories and experiences their rightful place.
OUR MISSION Queer Britain works to Reclaim and Preserve queer people’s stories and objects and Inspire by celebrating and educating about LGBTQ+ lives, impact and culture.
OUR VALUES We are Open - everyone is welcome and respected. We are Courageous - we act with boldness and seek out the truth. We are Connected - we are collaborative and connected to culture
Your aim will be to support the Museum Director with raising around £500,000 per year from charitable sources.
Person Specification:
- An outstanding fundraiser, with a track record of securing four and five figure donation.
- A fundraising professional, experienced in working within at least one of the main areas of fundraising: membership, individual donors, grant-makers or corporates.
- Someone committed to providing outstanding, engaging and exciting donor & sponsor stewardship.
- Someone able to build positive relationships with internal and external stakeholders, including Museum staff, guest artists, visitors, volunteers and board members.
- Someone excited about the prospect of working a cultural organisation with inclusive storytelling at the heart of everything we do.
Role Description:
Research and Prospecting - Working alongside the Director, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.
Pipeline Management - Using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.
Cultivation - Using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meetings with key Museum staff, workshop visits and private dinners
Making the ask - You will be fearless in asking people to support the Museum, and will support the Museum Director with pitching to companies and writing grant applications.
Stewarding and Reporting - You will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programme that entertains, engages, and encourages renewal.
Queer Britain is the UK's first and only LGBTQ+ Museum, for all, and we opened in our beautiful heritage space in Kings Cross, London in 2022.
The client requests no contact from agencies or media sales.
Location: This is a homebased role within the North West of England.
Interview date: W/C 25th November via Microsoft Teams.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.
We are recruiting for a Regional Fundraising Manager to join the Regional Engagement Team here at the Alzheimer’s Society. This role will cover the North West of England.
This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and also through leading by example on securing new sources of income where the opportunity is greatest. This could range from new business acquisition through to delivering higher level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.
The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
This is a homeworking role (hybrid options may be available depending on location). You will be required to travel across your sub region to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society.
About you
- We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions
If you are passionate about community fundraising, team management and development, and want to be part of an ambitious and strong team environment...then we want to hear from you!
We are holding an information session about this role on Tuesday 5th November at 11.30am – if you would like to attend, or have any other questions, please email [email protected].
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.