Volunteer telephone befriender volunteer roles

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Could you befriend an asylum seeking or refugee young person? HIAS+JCORE is seeking volunteer befrienders for our transformative JUMP project! As a befriender, you'd meet fortnightly with your young person for at least 12 months, and receive full training and an enhanced DBS check. You'll also get ongoing support from our JUMP project staff.

The difference you'd make

The young people JUMP support might benefit from a befriender because they’ve left their families behind and often feel isolated, bewildered and lonely. Some have no one to talk to. Some want to improve their English. Some would like to get to know London better. The impact made by our befrienders is long-lasting and varies depending on both the befriender and young person's interests. 

What do volunteers get out of JUMP?

• A chance to help people in real need
• The opportunity to ‘give back’
• A new friend
• Increased understanding about asylum and refugee issues and policy 

Skills required

• Able to establish good relationships with young people.
• Able to use a non-judgemental, non-directive approach to working with young people.
• Empathy, sensitivity and patience.
• Strong communication and listening skills.
• Reliable in making and keeping commitments, including arrangements to meet up.
• Aware of the needs of young people.
• Sympathy for the difficulties that asylum seeking/refugee children and young people face.
• Willing to enhance own awareness of the issues facing asylum-seeking and refugee children/young people through training.
• Aware of safeguarding and child protection issues, and (i) willing to enhance this through JUMP training, and (ii) willing to follow HIAS+JCORE’s safeguarding policy and procedures.
• Willing to ask for help when uncertain when befriending and to discuss the experience of befriending through regular updates and supervision.

Volunteer requirements

Volunteers will be required to:

• Meet with an unaccompanied asylum seeking or refugee young person fortnightly for at least one year.
• Establish a warm, supportive friendship with the young person within JUMP befriending boundaries.
• Help to build up the young person’s self-esteem and confidence.
• A JUMP befriender will be someone the young person can talk to. They must be prepared to support the young person with a range of possible activities, such as: developing everyday life skills, getting around London, taking part in recreational or educational opportunities, applying for work experience or a job. They should be prepared to offer support with English, and where possible other types of academic work.
• They must make time to travel, if necessary, within London to meet with the young person. While we try to match people who live reasonably close by, this is not always possible, and young people can often have precarious housing situations and move neighbourhoods. It is important to consider the travel time, as well as contact time, potentially involved in befriending.
• A JUMP volunteer should be prepared to enjoy cultural/ sporting activities with the young person, and to take advantage of free entertainment and other opportunities in London.
• They should regularly communicate with the project coordinator after meeting the young person, providing feedback once a month about activities undertaken and to attend supervision face-to-face twice a year.
• They must submit monthly expenses incurred during the activities undertaken with the young person, and immediately alert the JUMP project coordinator or HIAS+JCORE Safeguarding Lead to any safeguarding (child and young person protection) issues.

What is the application process?

After submitting your application, you will be contacted to arrange an informal telephone interview. If all goes well at this stage, we would request two references and get you booked onto a day's training. The training will cover the role of the befriender and offer some more information about the experiences of unaccompanied asylum seeking and refugee young people. Before being paired with a young person we would also request an enhanced DBS check.

Marmalade Connections is a time-limited, one-to-one project covering most of the South West. Based on the enabling/empowering social prescribing model, trained volunteers make weekly calls to project members for up to 15 weeks, focusing on their specific needs and interests.  The project supports those in our community who are the most socially isolated, and who experience chronic loneliness (feeling lonely all or most of the time). 

Marmalade Connections is not a 'befriending call project'.​ These conversations lead to volunteers signposting the project members to local social activities and community support, to improve their social connections long term. 

As a Marmalade Companion Volunteer, you will support one or occasionally two of our project members (the people we support) for a period of up to 16 weeks. The role involves phoning a matched member once a week for a friendly call lasting about 30 minutes plus researching potential social connection and activity opportunities. You will receive training on how to build up a trusted telephone relationship with your project member(s) to enable you to support and signpost them to relevant services and activities. The aim of this project is to help reduce social isolation and loneliness and to support your project member(s) to discover lasting connections in their community. 

Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.

Why volunteer with us?

✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

✔ Open to UK residents only.

Help us spread kindness and connection within the Albanian-speaking community across the UK!

Are you an Urdu speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Urdu-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Urdu.

Why volunteer with us?

✔ Support members of the Urdu-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

�� Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply here through the CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

�� Open to UK residents only.

Help us spread kindness and connection within the Urdu-speaking community across the UK!

Applicants must live in Watford, Hertfordshire (UK) or surrounding area.

 Befriending Coordinator for Watford and Three Rivers Refugee Partnership (WTRRP)

Job Summary:  A befriending coordinator role is available WTRRP. Befriending is one of the longest running services at the charity and it has recently been reviewed so that volunteers and clients are receiving the best and most supportive experience possible. A coordinator is required to ensure the smooth running of the service and that the new Befriending vision and policy is carried out.

Principal Responsibilities:

● Be a point of contact to all Befrienders.

● Help with the organising and allocating of befrienders with befriendees, with the support of Casework Coordinator, in a timely manner.

● Encourage befrienders to empower clients and create a self-sufficient service.

● Communicate with befrienders and Casework Coordinators to determine whether the befriending relationship is suitable or needs to end.

● Raise any safeguarding issues immediately with the Safeguarding Lead and/or a member of the Committee.

● Develop a good, trusting and listening relationship with befrienders and remain in regular contact with them to ensure they feel supported in their time volunteering.

● Forward on any volunteers to the Emotional Support Counsellor, if needed.

● Liaise with others involved in the partnership such as Drop-In Volunteers, Casework Coordinator, Volunteer Coordinator and Committee members.

● Be fully aware of, comply with, and promote, safe systems of work to protect the health, wellbeing and safety of all volunteers and clients whilst befriending.

● Work constructively as a team member to make a positive contribution with all volunteers from the Partnership.

● Attend bimonthly volunteer, coordinator meetings and casework meetings if required. All based in Watford and/or via Zoom.

● Facilitate frequent befriender meetings to create a supportive culture.

Requirements of the Role:

● 7-10 hours a week with some attendance on Tuesdays 11.30-1.30pm at St Mary’s Church, Watford.

● Empathetic, patient and well organised.

● Act as an ambassador for WTRRP and uphold its vision.

Skills:

● An ability to communicate effectively in writing, over the telephone, face to face and in an appropriate manner with volunteers and clients.

● Ability to work respectfully and modify behaviour in relation to volunteer’s and client’s different needs.

Desirable experience: 

● Previous befriending experience.

● Previous volunteering experience.

● Experience of people management or of a people-facing role.

If you are interested in becoming a Befriending Coordinator and would like an application form please contact us.

If you want to have a chat about this role, please let us know and someone from the Partnership will contact you.