Volunteer Service Manager Jobs in Cardiff, Wales

The Talent Set are delighted to be working with Helpforce to recruit their Head of Communications. The charity offers a flexible working environment, with remote working, and an expectation to attend monthly team meetings at their London office.

This is a truly forward thinking, innovative and mission led charity punching well above its weight, leading practice and ideas about the best way volunteers can support our health service. It could not be a better time to be joining them. 

 You will need to be creative and experienced in directing integrated campaigns and teams across most marcomms disciplines, including PR and with some experience of working with policy and public affairs to influence at national and regional level

We are looking for someone with a strong track record at a senior level. This doesn’t have to be in health and social care, but you'll need to have that commercial edge to understand new sectors quickly and translate the charity’s mission to accelerate the growth of volunteering in health and care into compelling messages to secure new business and influence change.

Key Responsibilities:

•  Develop and implement a comprehensive overarching marketing communications strategy to clarify, build and maintain Helpforce’s brand and position. 
•  Plan and deliver external multi-channel communication campaigns, and work with the Comms team and any external suppliers to ensure all campaigns are delivered strategically and effectively. 
•  Build and maintain strong relationships with media outlets, influencers, and key stakeholders. 
•  Commission and manage specialist agencies and freelancers – including policy, PR, website/digital and design – and ensure their contribution aligns with our strategic/business objectives. 
•  Support colleagues across Helpforce in their effective and strategic communication with stakeholders and audiences, including developing the CRM (Salesforce). 
•  Work with the Comms team, colleagues, agencies and freelancers to create compelling content for the website, social media, newsletters, blogs, press releases and other communication materials and assets. 
•  Collaborate with and support other teams to ensure consistent messaging and brand alignment. 
•  Monitor and analyse communication performance, to support a culture of continual improvement. 
•  Ensure you and the Comms team stay up to date with industry trends, best practices, and emerging technologies. 

Person Specification: 

•  A track record in creating and leading successful integrated, multi-channel marketing communications campaigns. 
•  The ability to think strategically while also being directly involved in content creation. 
•  The ability to come up with creative ideas that capture the media and other target audiences’ interest and secure coverage/engagement. 
•  Strong media relations experience. 
•  Exceptional written and spoken communication skills 
•  Good understanding of how to create compelling content for different audiences and capacity to brief relevant in-house or external specialists to deliver what’s needed. 
•  Ability to get to grips with a complex area of policy and practice, like healthcare, quickly. 
•  Experience of effective stakeholder communication and engagement. 
•  Strong interpersonal skills, especially the ability to provide wise and credible counsel to senior colleagues, and your peers and team. 
•  Excellent project management skills with the ability to handle multiple tasks and deadlines. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
 

We have an opportunity for an experienced Regional Senior Fundraiser to join our Income Generation team to help us ensure that when a child’s life will be short, Tŷ Hafan will walk alongside their family every step of the way – through life, death and beyond.

This is an exciting time to play a key role in a highly ambitious and driven team. You’ll be an expert in your own geographical area either covering Cardiff & the Vale or Newport/Monmouthshire/Torfaen, building key relationships with truly dedicated supporters.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

About the role:

Reporting to the Community Fundraising Manager, the successful candidate will be responsible for leading on all Community Fundraising within their geographical area.

You will be responsible for developing and growing income and engagement within a defined region whilst also delivering first class account management to existing and new fundraisers.

Working within the Income Generation Team, you will work closely with the Corporate and Major Giving Teams as well as Events and Philanthropy to ensure that all opportunities are maximised.

This role is varied – no two days are the same and will require someone who is able to work autonomously whilst being an integral part of a team.

About you:

We are looking for an enthusiastic and motivated Regional Senior Fundraiser working in either Cardiff & the Vale or Newport/Monmouthshire/Torfaen. As the ideal candidate you will have 3 or more years experience in a Community Fundraising team, with the ability to work on your own autonomously. You’ll have new ideas and a positive attitude.

You will be comfortable meeting with diverse groups of people and developing relationships as well as looking for opportunities to engage. You will have excellent relationship management experience and the ability to work on various project at the same time. You will have experience working with and recruiting supporters and volunteers.

This role is home based but involves travel to our Head Office based in Sully, as well as regular travel throughout the geographical region you cover. Therefore a driving licence and access to a vehicle is needed.

The ability to work flexibly to include evenings and weekends and to align working hours with the needs of our supporters is essential.

The benefits of working for Tŷ Hafan include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
• Life assurance (death in service benefit)
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts (including 25% off all purchases from any Ty Hafan Retail shop)
• When onsite free secured parking.

RIVET is a new social enterprise bringing together brands, influencers, and NGOs to fund and amplify youth-led social change. With 100+ years of experience elevating young changemakers, RIVET’s founders have seen firsthand that young people don’t lack talent or imagination; they lack access to resources.

In response, we have created the world’s first micro-finance platform focused on young social innovators, funded by youth themselves. This engine will transform young people’s everyday purchases into philanthropic power for their generation’s ideas to change the world. Created by, for, and with young people, RIVET represents the largest investment in youth-led social change. Ever.

As RIVET’s inaugural Director of Donor Engagement, you will help build and then lead the stewardship implementation for our 70+ major donors who serve on our Leadership Council, Youth Impact Council, and Youth Impact Fund, providing them with a meaningful experience that reflects our shared values and desired impact. RIVET’s operating budget is $2.5M, with most of that currently coming from philanthropic support. Our four-year sustainable business model strategy reflects an increasing reliance on brand revenue. The Director of Donor Engagement plays a critical role in helping us secure the capacity building funds needed to help the RIVET rocket get into orbit in the meantime. Your success is largely defined by donors renewing and deepening their support, and increasingly serving as an engine for RIVET’s expanded global impact. 

We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Caseworker you will be: -

• Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
• Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
• Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

• An understanding of the impact of crime on victims.
• Experience of managing a caseload including complex case management.
• The ability to balance competing needs and priorities.
• The ability to work independently and as part of a team.
• Effective verbal and written communication skills.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About The Role
Interviews: 29th January

Please note, this role requires you to be based within either East of England, East Midlands, Yorkshire, or Lincolnshire. As this is an essential requirement, we will not interview candidates who are based outside of this area. 
Are you looking for a role where your media and communications skills can help to make a positive difference?
Do you want to inspire and help people through powerful storytelling across regional media, amplifying the voices and experiences of people living with dementia to bring about change?  
If yes, we’d love to tell you more! 
Alzheimer’s Society is seeking an experienced, proactive, and determined individual with a background in PR (in house or agency) or journalism, who has a strong news sense and proven track record. 
With an excellent understanding of regional media, and living within the East of England, East Midlands, Yorkshire, or Lincolnshire as a requirement of this role, you will join a friendly and busy team, working remotely, who support each other to overcome any challenges, achieve results and celebrate success. 
This is a vital and rewarding role that offers you opportunities to be creative, lead on the design and delivery of campaigns and be recognised as a trusted expert in regional PR. 
About You

- You will be providing a platform for people affected by dementia to be heard – through engaging media campaigns, sourcing interviews and working with journalists on stories that really matter.  
- You will be making a real difference by raising awareness. Whether it’s boosting fundraising totals or sign up to events or supporting someone to share their experience so other people living by dementia know they are not alone, and that help is available. 
- You have the opportunity and time to develop ideas when leading on key projects and campaigns throughout the year, working in collaboration with other teams across the organisation. 
- Enhance your skills in multimedia by creating your own videos and photos, with equipment provided, to build packages of engaging content for regional media.  
- Use your expert knowledge and skills to advise on media relations and reputation management and help train and develop spokespeople. 
- You will work on varied and interesting campaigns including fundraising, research and influencing and dementia support services – enhancing your own knowledge and expertise. 

·      It’s a rewarding role both professionally and personally with a company health scheme, generous annual leave allowance and pension scheme, wellbeing programmes and flexibility to work from home within the East of England, East Midlands, Yorkshire, or Lincolnshire.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Does your extensive experience of delivering and implementing AREI strategies within a complex organisational structure include having collaborated and co-produced solutions with a wide range of stakeholders? Then join Shelter as Head of Equity, Inclusion and Anti-Racism and you could soon be playing a pivotal role within our Equity, Inclusion and Culture Directorate.

Interview stage 1 – online: Monday January 27th, 2025

Interview stage 2 – face-to-face, Old Street, London: Wednesday 5th February, 2025

About the role

Join us, and you could soon be responsible for leading on the design and delivery of Anti-Racism, Equity and Inclusion (AREI) development plans and the management of change in support of Shelter’s strategic and operational plans. Along the way, you’ll get to work with a variety of Directors and Human Resources colleagues, as well as a number of key stakeholders across Shelter  to operationalise programmes and interventions which will help the organisation achieve its strategic objectives. Providing strategic oversight and professional advice on AREI matters, supporting best practice development, facilitating regular workshops, training programmes and events and providing regular reports to inform Equity & Inclusion I decision making – these are just some aspects of this high-profile role.

About you

An excellent leader and project manager, your career to date will need to include extensive experience of mobilising teams to support the development of measurable initiatives to drive and embed cultural change and inclusion within an organisation. We’ll particularly be looking for a pragmatic and proactive approach, with a history of co-designing and delivering Equity, , and Inclusion (E&I) initiatives that resonated with an organisation’s core values and were pivotal for driving forward their ambitious goals. A flair for turning concepts into actionable plans is essential too, as are strong communication and presentation skills and the ability to influence and collaborate across all levels of an organisation. In short, you’re a strategic thinker with a values centred approach, E&I expertise and proven experience of leading and managing others.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Equity, Inclusion and Culture (EIC) Directorate was created in 2021 to look at the future with an equity lens across Shelter and Shelter Scotland as a core part of our strategic aims.  It combines critical enabling functions to achieve this: a defined anti-racism, equity and inclusion programme, effective internal communications and engagement, dedicated lived experience activity, innovative learning, and quality volunteering.

Any applications submitted without a cover letter will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.