Volunteer Manager Jobs
About the role
At SSAFA Safeguarding is everybody’s business. This means that as awareness grows and with it the demand for additional support from those supporting our beneficiaries, we need to ensure the right level of support across the charity for those dealing with complex situations involving safeguarding concerns. We are therefore looking for an experienced social worker to work with our Head of Safeguarding and Social Work Services as the Single Point of Contact (SPOC) and help develop our response to Safeguarding concerns across the organisation.
In addition to this we would like the successful individual to provide social work support to our Stepping Stone’s home on a regular basis, supporting those women and children who have survived Domestic Abuse to move forward with their lives.
Your key responsibilities will include;
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Working with the Head of Safeguarding and Social Work Services to manage safeguarding issues raised within SSAFA or related to its work, and ensure the appropriate recording of concerns, decision making and referrals.
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Providing expert advice to the Organisation, employees and volunteers ensuring best practice in embedded into all new and existing policy and guidance.
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Ensuring that the Safeguarding Policy is adhered to across the organisation.
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Undertaking audits across the organisation into safeguarding practice and making recommendations based on the outcomes.
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Providing social work support to the beneficiaries of our Stepping Stones refuge, including maintaining case records and regular reports to the Director of Social Care Operations.
About the team
You will become part of the Social Care Operations Directorate, reporting directly to the Head of Safeguarding and Social Work and working alongside other parts of SSAFA’s specialist services, all of who are dedicated to ensuring that the Armed Forces, veterans and their families can thrive.
About you
We are looking for an experienced social worker ready to take on a new and varied role within SSAFA. Ideally with experience of working within Domestic Abuse and/or Safeguarding and with knowledge of the legislation, policies, and best practices related to these areas.
You will also need excellent communication, interpersonal, and organisational skills, as well as a positive, flexible, and creative approach to problem-solving.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
Download the full job description here.
Review the benefits that SSAFA has to offer here.
If you have any queries or would like to speak to someone about this role, please contact Stephen Richards for an informal discussion.
How to apply
For more information and to apply, please click on the Apply button.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 10 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
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Reporting to: Senior Programme Manager
Location: Remote-based with some travel to Central London and potentially other UK locations will be required for programme activity, events and meetings
About Media Trust
At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we work with young people and talent from underrepresented communities to give them the skills, access and mentoring to break into, and progress their careers in, the media. At the same time, we provide training to charities and match them with media industry volunteers to strengthen their storytelling, advocacy and campaigning, press engagement and social media.
About the Role
Do you want to lead innovative and impactful programmes supporting diverse talent to thrive in the media and creative industries? We are looking for a dynamic and proactive individual with a track record of effective project management who is passionate about improving media representation and a more diverse and inclusive media sector.
This position sits within our Underrepresented Talent team (previously the Youth Media team). We deliver industry-leading training and mentoring programmes to support underrepresented talent to progress their careers in the media industry, and equip media organisations and professionals with the skills to better support diverse talent and create inclusive workplaces. Our programmes aim to particularly support talent from Global Ethnic Majority, DDN (d/Deaf, disabled and neurodivergent) and low socio-economic backgrounds (LSEBs).
This role will manage a range of training and mentoring programmes including virtual and inperson activities. Working with a broad selection of industry partners from across the media and creative industries (including major broadcasters, advertising agencies and tech companies), you will support programme participants to gain the confidence, knowledge, skills and networks to progress their careers in the media, and contribute to developing a more representative media industry.
Key Responsibilities
Programme management and delivery
- Manage all aspects of a range of training and mentoring programmes, ensuring they are high-quality and impactful
- Provide regular project updates to our funders and partners
- Manage programme budgets including monitoring expenditure, forecasting and ensuring all third-party expenses are paid and/or reimbursed appropriately
- Support the monitoring, evaluation and reporting of the programmes you manage, ensuring impact is evidenced by high quality data, and produce impact reports for key stakeholders
- Work alongside the marketing team to support the production of marketing and communication materials and provide regular programme updates for the Media Trust website and social media channels, including end of programme case studies
- Maintain up-to-date programme data and reporting by inputting relevant data on a timely basis to our CRM system
Talent/participant engagement
- Lead the recruitment of participants including marketing and outreach, selection and onboarding
- Design, deliver and manage engagement and retention strategies, supporting participants to commit to the programme
- Be the first point of contact for all participants, and provide pastoral support throughout the programme, monitoring participants’ progress through 1:1 check-ins, providing additional support and access adjustments to those who require it
- Assess participants’ accessibility needs, ensuring adjustments are implemented to provide individualised support
- Work with programme participants and industry partners to develop engaging session content tailored to the cohort’s needs
- Facilitate increased understanding of industry mentors and volunteers on how best to support underrepresented talent
- Develop alumni engagement strategies and liaise with industry partners about upcoming job and work experience opportunities we can share with alumni
Industry engagement
- Manage relationships with key programme partners, providing regular updates and sharing feedback on their mentors and/or volunteers
- Source qualified industry trainers, workshop leaders, mentors and volunteers
What we are looking for in you
- A track record of effective project management and delivery
- Experience of working with diverse communities, including adjusting for accessibility needs
- Experience of designing and delivering training, with strong workshop facilitation skills
- Experience of organising and managing events, including online and face to face events, co-ordinating participants and trainers and overseeing logistics
- Experience of developing and implementing programme plans to achieve targets, and reporting against programme objectives
- A passion for a more inclusive media industry and better media representation of diverse communities
- Ideally some lived experience from within the groups we are aiming to engage with
- Strong relationship management skills with both internal and external stakeholders, preferably with experience of working with corporate partners
- Excellent interpersonal skills and enjoys and getting the best out of partners and project participants
- Excellent verbal communication skills and confident public speaker
- Strong written communication skills, with the ability to produce clear and engaging copy and content for our website, guides, blogs or digital resources
- Good attention to detail and highly organised, with the ability to plan, prioritise and manage your own time
- Ability to work under pressure, take initiative, and work independently
- An understanding of financial processes and experience of budget management
- A passion for, and commitment to, the aims and values of Media Trust
The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.
We understand that no applicant may perfectly align with every point in the job specification. If you are enthusiastic about this role, passionate about the power of media to drive positive social change, and believe you can contribute to our team, we encourage you to apply. We value diverse perspectives and are committed to fostering an inclusive work environment, so don’t hesitate to showcase your unique skills and experiences and what you can bring to Media Trust.
We aim to represent the communities we support. We encourage applications from Global Ethnic Majority communities, and those who identify as LGBTQIA+, working class, d/Deaf, Disabled and/or Neurodivergent.
We are happy to make reasonable adjustments for applicants who need additional support at any stage of the recruitment process – please just get in touch to discuss.
Please see Recruitment Pack for more information.
We are ideally looking for someone who can join us by October. If interested, please submit your CV and covering letter by 9am on 10 September 2024. We will review applications on a rolling basis and may conduct interviews with suitable candidates before the closing date. We therefore encourage you to apply early, as we reserve the right to close the application process early if a suitable candidate is found.
If you need any assistance or require any reasonable adjustments throughout the process, please don’t hesitate to contact us.
Unfortunately we are unable to provide VISA sponsorship for applicants not entitled to work in the UK.
We believe in the power of the media to change lives.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an experienced and passionate Kitchen Manager to lead our volunteer kitchen team and ensure the highest standards of food quality and service. As the backbone of our kitchen operations, you'll oversee everything from menu creation and inventory management to volunteer training and kitchen safety. If you're a creative leader with a keen eye for detail and a dedication to excellence, we want you to help us deliver the best experience for our guests.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kent Refugee Action Network’s main focus is to support predominantly young refugees and asylum seekers on their journey of integrating into communities across Kent. KRAN support is multi-faceted and delivered by teams committed to providing young people with a safe, positive space and support for them to succeed.
We are looking for an exceptional individual with experience of leading and managing a high-performing team and who has worked in any sector supporting young people or refugees and asylum seekers.
The successul candidate will join KRAN’s senior management and be the full-time lead on advocacy and support, managing the team to effectively deliver for our service users.
The client requests no contact from agencies or media sales.
Would you like to embark on a collaborative journey with experts in criminal and social justice? If you're passionate about impactful research and thrive on diverse perspectives, then this role is tailored for you. Intrigued? Read on for more exciting details!
We're working with a charity that supports long-lasting improvements in how the legal system works to recruit for a Research Manager. This is an exciting opportunity to drive forward the organisations research function which includes several innovative research projects.
The contract:
- Salary: £37,000 - £40,000 per annum, depending on experience
- Full-time role: 37.5 hours per week
- Work pattern: Flexible and negotiable hours
- Location: Based in London
- Hybrid working: two days per week in the office (attendance at meetings as needed)
- Application Closing Date: As soon as possible. Please submit your CV and cover letter addressing the person specifications
Benefits include:
- Operate a flexible 4.5-day working to support employee wellbeing.
- 25 days paid leave in addition to public holidays increasing with your length of service
- A personal wellbeing fund - for volunteering, conferences, books, gym, meditation
- Learning and Development fund: An annual training budget, supported by a personal development plan
- Self-directed Days: Quarterly "self-directed days" so you can follow your areas of interest.
- Pension: 7% non-contributory pension after qualifying period
Responsibilities:
- Designing, managing and delivering qualitative and quantitative research to support the organisation's strategy.
- Co-produce research with individuals who have lived experience, enhance the organisation's model, and provide guidance to peer researchers.
- Build research partnerships with sector colleagues and academics who share the organisation's values.
- Communicate research findings creatively for real-world impact, craft practical policy recommendations, and adapt messages for diverse audiences.
- Collaborate with the Head of Evidence and Impact in designing, managing, and delivering evaluations and user research.
- Identify grant and contract funding opportunities, working with the Senior Leadership Team to draft proposals and secure funding.
To be considered you will have:
- Commitment to integrating lived experience insight and utilising research for real-world change.
- Extensive experience in conducting research projects using various methods, including qualitative and quantitative approaches, particularly in-depth interviews and focus groups with vulnerable individuals.
- Proficiency in developing and adhering to ethical research principles for safe engagement with vulnerable groups.
- Ability to establish working relationships with diverse stakeholders, such as academics, clients/funders, and individuals with lived experience.
- Expertise in selecting and designing suitable research frameworks, methodologies, and methods.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and creative Communications Manager to take on a key role in our rapidly growing organisation. As Communications Manager, you will lead all aspects of our communications and marketing activity with key stakeholders and with the general public. You will be developing and implementing the organisational Communications Strategy which will increase our profile as an organisation, maximise our reach and impact, and raise awareness of the vison, mission and aims of Black Thrive Global.
JOB DESCRIPTION
Job title: Senior Communications Manager
Reports to: Black Thrive Global CEO/Director of Programme and Strategy
Manages: 1 x Comms and Engagement Lead, 1X Comms Project Officer, contractors, freelancers and volunteers
Geographic focus: All
Salary: £41,000- £48,000
Hours: 37.5 per week (flexible working available)
Benefits: 26 days annual leave plus bank holidays, pension contribution , employee assistance program
About Black Thrive
Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, established in 2016. We exist to address the inequalities that negatively impact the mental health and well-being of Black people so that the thriving of Black communities is the norm.
Our guiding principle is that Black communities should be at the forefront of reimagining, redefining, and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change.
Purpose of the role
We are looking for an experienced and creative Communications Manager to take on a key role in our rapidly growing organisation. As Communications Manager, you will lead all aspects of our communications and marketing activity with key stakeholders and with the general public. You will be developing and implementing the organisational Communications Strategy which will increase our profile as an organisation, maximise our reach and impact, and raise awareness of the vison, mission and aims of Black Thrive Global.
Working closely with the Directors, the CEO and the staff, you will create a compelling, coherent and consistent narrative that joins up all our communication channels, key messaging around core BTG work, and plan strategically for key dates linked to activities and events corelated with our aims and mission. To do this, you will work with staff across our organisation and with the communities we represent to increase our engagement with the general public and key stakeholders. Our communications will be both reactive and proactive and the post holder will provide quick responses to emerging media stories.
Duties and responsibilities
- Oversee Black Thrive’s communication activity, co-ordinating that activity and planning for all communications channels, including website, social media and external newsletters. This role includes marketing Black Thrive to different audiences to raise the profile of the organisation in support of its strategic aims.
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Deal proactively with media enquiries, maintain the media database and log enquiries, monitor media coverage.
- Implement effective external communications strategy to develop a consistent and coherent narrative for Black Thrive; amplify and support the work of the organisation among the general public, potential strategic partners (including but not exclusive to academics, community partners and local decision-making bodies); and provide clear goals around communication and brand awareness.
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Evaluate and monitor communications activity – developing KPI’s in line with our Communications Strategy, and ensuring the information is used to build on success and to develop strategy and outputs.
- Lead on the management and delivery of the communications calendar.
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Manage and lead the Communications Team staff.
- Work with the Black Thrive staff team (and with external agencies as appropriate) to develop and maintain website content and upload website content.
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Implement a social media strategy that is integrated with wider team projects and ensure consistent messaging is shared across all platforms.
- Work with the Directors and staff team to support proactive and reactive media relations and social media output.
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Work with the Directors, CEO, team members and freelance staff to manage and coordinate the production of Annual reports.
- Provide oversight of publications and materials, ensuring brand guidelines are followed.
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Produce engaging content for internal and external blog posts, newsletters and other forms of media to be shared across all platforms.
- Provide in-house design for publications and promotional materials as required.
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Produce regular e-newsletters.
- Oversee the work of freelancers and volunteers as required.
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Manage the communications budget.
- Act as a brand guardian and champion: Developing core messaging guidelines to include organisational style guide, tone of voice, etc. and advising others to ensure that all content and messaging is on brand.
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Spend up to 10% of time supporting corporate business, such as strategy and administration.
- Occasionally work at weekends and in the evenings when required.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
PERSON SPECIFICATION
Communications Manager
E=Essential, D=Desirable
Experience
- Experience of raising organisational profile through developing and delivering creative, engaging social media and digital communications. E
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Experience of working in a creative communications role with autonomy. E
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Experience of brand development and communications strategy design and implementation. E
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Experience of managing a WordPress website CMS, including Search Engine Optimisation (SEO), site navigation, Gutenberg page structuring, [and content updates with basic HTML knowledge *] and uploading website content. E
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Experience of writing press releases, media statements, web content, handling media enquiries and briefing and supporting with media interviews. E
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Ability to write regular content for website, weekly email news summary and monthly subscriber newsletter. E
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Experience of planning, delivering and supporting range of events,including assemblies and capturing images for publication. E
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Experience managing and mentoring staff E
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Experience in the use of CRM systems D
Ability, skills, knowledge
- Commitment to equality for all people as well as good knowledge and understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address the factors which negatively impact upon their health and wellbeing. E
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Excellent writing skills and ability to consistently create content that is clear and engaging. E
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High level of digital competence and creativity to support strategic goals .E
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Ability to work at speed through ambiguity and uncertainty and remain calm under pressure E
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Possess excellent interpersonal skills and can communicate effectively with a variety of people at all levels. E
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Ability to work across teams and build relationships with stakeholders E
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Ability to work independently, plan and prioritise own work to deadlines and ensure delivery of key objectives. E
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Ability to manage budgets and report on spend when appropriate D
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Demonstrable competence in Microsoft Word, Adobe Photoshop, Adobe Illustrator, and Adobe InDesign. E
A basic Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.
Please ensure your cover letter shows how you match the requirements for the job and why you are interested in this role with Black Thrive Global.
It is your opportunity to let us know who you are.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
37 hours a week – Full and part time roles available
Location: Travel to offices across Guildford and Waverley as required
Are you an experienced advisor with a passion for mentoring and leading others? There’s never been a more important time to join Citizens Advice as an Advice Supervisor. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. In this role, you’ll be responsible for guiding and supporting a team of volunteers, ensuring they have the tools, knowledge, and confidence to provide accurate and effective advice to our clients. If you’re a natural leader committed to helping others, this is a unique opportunity to make a significant impact during a critical time.
As an Advice Supervisor, you’ll be at the forefront of our efforts to provide essential support to those in need. You’ll conduct case checks, provide feedback and coaching to volunteers and ensure that all advice given meets our high-quality standards. Your ability to manage complex cases, provide clear guidance, and foster a positive and supportive team environment will be crucial as we help clients navigate a range of issues. This role not only requires a deep understanding of the challenges our clients face but also the leadership skills to inspire and develop your team to meet these challenges head-on.
Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
Deadline for this role is 9am Monday 2 September 2024
For the job pack, please click on the apply button to be taken to the vacancy page. We are accepting CV and cover letter appl
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
Business Manager - Dementia Support & Partnerships
We have a fantastic opportunity to join the Dementia Support & Partnerships Directorate at Alzheimer’s Society supporting the Senior Leadership Team and its Executive Director
You will be integral in delivering and measuring the success of its ambitious plans as part of our Help and Hope strategy, ensuring that we are there for everyone affected by dementia. The successful individual will lead a team of two Officers who support the business requirements of the directorate to ensure that annual planning, objectives setting, and performance indicators are firmly established and deliver against the Society-wide strategic priorities; as well as ensuring that the directorate is regularly reviewing its performance and assurance activities relating to internal policies and external legislative and regulatory requirements. You will be experienced in monitoring strategic plans and able to translate your findings to senior leaders in relation to risk and resource to enable problem-solving and decision-making. This role sits within Dementia Support & Partnerships which is a
complex and multi-faceted directorate of over 1100 employees and 2000 volunteers. The directorate includes our Local and Universal Services delivery across the three nations of England, Wales, and Northern Ireland; commercial and partnerships which oversees the successful end to end management of service contracts, external training, and our service delivery partnerships; and a portfolio of enabling functions that ensure our Services practitioners and managers are provided high quality training and technical knowledge; and delivers assurance activities and legislative compliance relating to safe practice across the entire Society.
About the role:
- Designing and delivering annual planning and objective setting for the Directorate which align with our Society strategic priorities.
- Deliver effective and efficient monitoring processes that oversee and report on directorate risks, strategic indicators and performance indicators.
- Ensuring that updates and progress is communicated accurately through our Society Quarterly Business Review process.
- Accountable for ensuring strong governance through leading on directorate wide activities linked to plans, risk, performance, and compliance.
- Championing successes to ensure they are celebrated and non-compliance or risk swiftly responded to.
- Ensuring that change and improvement design and development projects are delivered to time, lessons learnt, and key achievements and impact translated to the Senior Leadership Team.
- Provide exceptional line management and performance management support to two members of your team; supporting, coaching, and providing the successful delivery of all business management functions across Dementia Support & Partnerships.
About you:
- You will be a highly motivated and organised individual with proven experience as a Business Manager or similar role developing strategic planning and performance capability within a complex and multi-faceted environment.
- Confident to deliver to Executives and Senior Leaders, you will be comfortable and experienced in designing and leading workshops which enable the translation of business needs and objectives into obtainable and reportable planning processes.
- Possess the skills and experience to enable the work of the Officers within your team to translate up into recommendations for the Senior Leadership team which will enable and empower fast and effective decision-making and problem-solving.
- Able to prioritise and lead your own workload to effectively deliver to target the business requirements of the directorate,
- Seek to find ways to collaborate and partner with your peers and colleagues across the Society to ensure that all business matters meet the requirements as set by the Society’s Strategic Planning and Performance Team and Governance Team.
- Possess verbal and written communication skills.
- A relational approach which seeks to work collaboratively with others and where possible to reduce unnecessary process.
- Strong interpersonal and interpretation skills to deliver open and jargon-free conversations across the business.
- Attention to detail and time-keeping skills.
Interview date: 1st stage 26th or 27th September; and 2nd stage 1st October.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Caterham, Surrey – some flexibility for remote working
Caterham Salvation Army Church is looking to recruit a Corps Community Mission Development Lead. The position provides key support to the community church in the development and delivery of the mission programme, and of the five Salvation Army mission priorities, as we seek to develop a community who experiences fullness of life with Jesus.
This role has an “Occupational Requirement” to be a practising and committed Christian, actively involved with your own Church.
Key Responsibilities:
- Provide a welcoming, safe, environment for all members of the community.
- Build and maintain collaborative relationships with the Corps, other faith organisations, NGO’s, local schools, and local councils.
- Support the Corps Officer in the development and running of the church programme.
- Identify and apply for relevant funding opportunities.
The successful candidate will be able to demonstrate:
- Previous experience of working successfully in a similar role, to meet the changing needs of the community, who enjoys working as part of a team, and able to use their own initiative.
- Ability to work with and manage volunteers, including recruitment and development.
- Ability to encourage people in their Christian discipleship, and social action, including leading prayer, worship, and pastoral support as appropriate.
- Strong communication, interpersonal and collaboration skills
- Excellent organisational skills, attention to detail, effective time management, the ability to prioritise work and meet tight deadlines.
- Ability to use IT software such as Microsoft Office and Teams.
- Ability to work flexibly to deliver the requirements of the role such as evening/weekend work and hold a full driving licence.
Closing date: Saturday 21st September 2024.
Benefits:
25 days annual leave + bank holidays (pro rata for part time) a contributory pension scheme; season ticket loan; an employee assistance programme.
Appointment subject to Satisfactory References, proof of right to work in the UK and a satisfactory Enhanced DBS disclosure of the Adult and Child Workforce with Barred List check.
We reserve the right to close the vacancy earlier than the stated closing date should we receive a sufficient number of applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Job title: Service Manager - Night Shelters
Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ
Contract type: Permanent
Reporting to: Head of Operations & Service Development
Hours of work: 35 hours per week (5 days per week)
About you
As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK. This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness. We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.
What you will do as part of our team
The Service Manager is responsible for the following:
Service delivery
· Lead all aspects of the planning, preparation, and delivery of the night shelter service.
· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery.
· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience.
· Manage the rota across three night shelters to maintain adequate staffing at all times.
· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance.
· Ensure all staff are fully aware of service provisions, requirements, and expectations.
· Lead the continuous improvement of the shelter service to better meet guest needs.
· Ensure due diligence is performed, and that reporting and records are accurately maintained.
· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits.
· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff.
· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests.
· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register.
· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.
· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices.
Management
· Manage and supervise a seasonal staff team of approximately 40 individuals.
· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management.
· Lead the recruitment and training of seasonal shelter staff.
· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership.
· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies.
· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures.
· Regularly monitor the quality of support and service by conducting site visits to the night shelters.
· Organise and deliver a comprehensive training programme for shelter staff.
· Facilitate regular supervision and team meetings to promote effective teamwork and communication.
· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping.
· Provide timely support, advice, and guidance to staff as needed.
Service Development and Planning
· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan.
· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan.
Additional
· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.
· Provide up to date, shelter specific information as appropriate, for cross organisation usage
· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.
· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person Specification
Essential:
· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups.
· Experience in leading a service and managing frontline teams.
· Demonstrated problem-solving abilities through proactive learning.
· Understanding and appreciation of trauma-informed care.
· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles.
· Ability to work independently, with strong decision-making skills and initiative.
· Highly organised with excellent time-management abilities.
· Exceptional communication skills, adaptable to various styles and approaches.
· Strong IT proficiency, including advanced Microsoft Office skills.
· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided.
· Proactive approach in resolving challenging situations and achieving desired outcomes.
· Empathetic and professional in handling challenging circumstances.
· Ability to implement and adhere to health and safety, HR, and operational policies.
· Strong commitment to equal opportunities and diversity.
Desirable:
· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications.
· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely).
· A lived experience of homelessness.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for someone who wants to make a real and lasting difference to people’s lives. With experience in bookkeeping and financial administration, you will love numbers (and spreadsheets), have great attention to detail and be an excellent communicator. Working closely with the Director, you will be responsible for the administration of the Charity’s finances, leading on tasks including:
- Weekly - invoice processing, payments, petty cash, bank deposits and reconciliation etc
- Monthly - compiling monthly payroll, creating management accounts/financial reports, supporting Project Managers with financial analysis, and reporting to Director/Trustees
- Annual – preparing budgets, submitting financial returns, reporting at the Annual General Meeting, and working with the accountancy firm to complete the financial audit.
- Ad hoc –financial support for Farm Events, developing budgets and other enquiries.
As a member of the Farm’s Operational Management team, you will support the organisation with financial insights and guidance to help us develop the charity, remain sustainable and achieve our mission.
Hours of work: 21-28 hours per week largely undertaken between 9 - 5pm, Monday to Friday
Place of work: This role is based at St Werburghs City Farm in Bristol, however, hybrid working can be discussed.
Annual leave: 25 days holiday per year, plus public holidays, pro rata
Probationary period: The appointment will be subject to a probationary period of 3 months.
References: All appointments will be confirmed only upon receipt of satisfactory references.
Application Deadline: 9am Friday 20th September
If you have any questions or would like an informal chat about the role, please contact us.
This role is open to job share applications, e.g. we are open to splitting the bookkeeping and management functions if we can identify the right candidates. Please contact us for an informal discussion if this is of interest.
The client requests no contact from agencies or media sales.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Stalybridge team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
We are recruiting to a unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. We have an exciting opportunity for a Domestic Abuse Service Manager - Housing and Immigration Specialist to support Male survivors by leading this new pan London Service. This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand.
Do you want to help make a real difference every day?
Do you want to contribute to change & improve the quality of lives of Black and Minoritised survivors?
Do you have resilience & adaptability?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home and office based, with travel throughout London. Lead on the development of responses to the needs of male victim/survivors with housing and immigration needs within London and the development of relationships with partner agencies in this area.Effectively manage and develop a high quality, innovative and pro-active domestic abuse team.Ensure that the service prioritises the safety, security and dignity of service users and their children
You will need:
- You will need a passion for working with victim/survivors and a thorough understanding of domestic abuse and its impact.
- Knowledge of the issues facing Men, women and children affected by violence against women and girls along with the ability to identify victim/survivor individual needs
- Have a thorough understanding of migration and asylum routes inclusive of international and UK law and rights and the procedures for applying for refugee/asylum status in the UK
- Experience of working with housing agencies or in a housing setting in the context of domestic abuse to provide advice
- A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact specifically on men but inclusive of the significant impact on women, children, families, and communities.
- Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard
- To be Non-judgemental, non-directive and anti-discriminatory approach to empowering victim/survivors of domestic abuse
- The ability to speak Sylheti/Bengali, Hindi, Urdu, Tamil, Turkish, Kurdish, Polish, Gujarati, Somali, Yoruba, Akan, French, Lingala, Igbo or Arabic is desirable.
- Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Beaconsfield team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to people’s lives. You will have responsibility of maintaining a high level of service delivery with strong outcomes. You will lead a team of staff with oversight of each service area, will be organised, able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.
We work in partnership with Age UK Buckinghamshire to deliver the Hospital Discharge Support Service. The service covers the county of Buckinghamshire and aims to improve the experience of people leaving hospital, at what can be a very difficult time for them. Our teams work with patients to make this experience more manageable and to minimise the risk of readmission. This service supports people aged 18 who are leaving hospital after a stay. Older people are highly represented in this client group.
The purpose of the role is to manage and deliver the day-to-day operation of the service. Operating across Buckinghamshire, our discharge staff are based at both Stoke Mandeville and Wexham Park hospitals. Our community team are based in the Age UK Buckinghamshire offices in Aylesbury but reach out to serve residents across the county. Additionally, a team of volunteers provide additional capacity and reach. The post holder will be based at the office in Aylesbury but will be expected to travel across the two hospital sites when required.
The hospital teams operate 7 days a week supporting patients on discharge. Over a year more than a thousand patients will be taken home by our teams and helped to settle in safely. The community team will support residents post discharge, liaising with any other services, offering practical support to settle in at home such as shopping, light housework or picking up prescriptions and offering a regular call to ensure all is well.
The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful in this role, we are keen to hear from you!
The client requests no contact from agencies or media sales.