Social Welfare Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Treasurer for our York Service Committee.
Do you enjoy balancing the books and crunching the numbers? Are you an organised person with experience of preparing financial reports and using online banking? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a desire to support the serving community.
Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. To continue providing help when it’s needed most, we must ensure excellent financial administration and compliance.
Treasurers play a key role within SSAFA's Service Committees, ensuring that finances are well organised and administered in accordance with SSAFA regulations and charity law, using our online financial management system and online bank accounts.
- Use your skills, knowledge and life experience to benefit others.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across the serving community and local area.
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
Key role responsibilities
- Maintaining and reconciling the bank account and recording transactions.
- Making and recording authorised payments.
- Working together with the Chair and wider team around financial planning, advising on the financial implications of any plans and overseeing the annual budget.
- Preparing year end accounts and financial statements.
- Maintaining accurate records using SSAFA’s online finance management system.
Training
- Instructor led training alongside like-minded volunteers will guide you through everything you need to know about managing team finances.
- Online training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
- Local induction and support from other volunteers.
- Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
- Support from SSAFA’s volunteering and operations staff.
- Regular meetings and events to learn and share information.
- Reimbursement of out-of-pocket expenses.
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.
Skills and experience
- Friendly and approachable people with good written and verbal communication skills.
- Empathy regarding the needs and challenges related to serving community
- Good IT skills - e.g. ability to use email and online banking systems – you will receive your own SSAFA email address.
- Respectful and non-judgemental approach.
- Understanding of the importance of confidentiality and boundaries.
- Depending on the needs of the team, this role would suit someone who would like to volunteer a few hours each week.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you look after the finances for the local SSAFA service in your area? You don’t need a military background, just some basic I.T and finance skills. If so, this could be the role for you.
What is a Branch Treasurer?
There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each branch has a treasurer overseeing the divisions that, in turn each have a treasurer of their own. This is a key role involving financial planning and financial administration.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.
One of the key ways we help people is by tapping into various sources of funding on their behalf. Monitoring and reconciling this flow of funding into and out of SSAFA accounts is important to ensure clients receive timely support and we are able to account for all charitable funds in our care.
When would you be needed and where would you be based?
As part of your local branch, you might have access to an office, but many volunteers are based at home. This flexible role involves using our on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year.
What would you be doing?
- Maintaining and reconciling local bank accounts and recording transactions
- Supporting divisions to manage their local finances.
- Making and recording all authorised payments
- Preparing year end accounts and financial statements including arranging an independent review
- Working with the branch secretary, advise on a local fundraising programme to cover branch running costs.
- Identify and manage the return of any surplus monies from grants as appropriate.
- Providing reports to the branch committee and to SSAFA’s Central Office
- Maintaining accurate records using our on-line finance management system
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Gain experience of holding a responsible role in a well-respected charity
- Use your skills, knowledge, and life experience to benefit others.
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Reimbursement of out-of-pocket expenses
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – treasurers webinar (with some pre-course learning), and financial management system training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Support from the branch Chair and the Finance team based as our central office.
- Access to a range of e-learning courses
- Support from the Volunteer Support Manager and the Volunteer Support Team based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with some experience of financial administration
- Good written and spoken English.
- Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Willingness to use our on-line banking and on-line finance management system (this is covered in training)
- Reliable attitude: contact volunteers promptly, keep appointments etc.
- Ability to maintain confidentiality and keep information safely.
- Access to public transport or a car to gravel to meetings etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you!
What is a Divisional Secretary?
The is a key role involving administration and coordinating people. As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We aim to provide financial, practical, and emotional support when it’s needed most. More people than ever before are coming to us for help, and you will be one of the people contacting new clients and getting them the support, they need.
When would you be needed and where would you be based?
This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week.
What would you be doing?
- Acting as the first point of contact for SSAFA in the local area
- Taking enquiries from potential clients and potential volunteers
- Matching new clients to available caseworkers
- Supporting caseworkers, particularly new volunteers
- Working with the local publicity officer to promote SSAFA locally.
- Providing reports to the local SSAFA branch and to SSAFA’s Central Office
- Maintaining accurate records on our on-line case management system
- Coordinating SSAFA Visitors and Helpers (if applicable)
- Organising local meetings to keep all volunteers up to date with the latest training and information.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
- Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Experience of holding a key local role with oversight of all SSAFA activity in the local area
- Use your skills, knowledge, and life experience to benefit others.
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker course, caseworker IT system training, volunteer management – case management and quality. The caseworker course takes 3 days and please allow a further day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range of e-learning courses
- Local induction
- Support from the branch secretary.
- Access to the Welfare Team and Volunteer Support Team based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with some experience of coordinating people and admin
- Good written and spoken English.
- Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Ability to coordinate a team of people volunteering.
- Willingness to use our on-line case management system (this is covered in the training course)
- Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
- Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
- Ability to maintain confidentiality and keep information safely.
- Access to public transport or a car to travel to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No*
*Where volunteers are both divisional secretaries and caseworkers a disclosure check will be required.
The client requests no contact from agencies or media sales.
Trustees
Overall Purpose
The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing the organisation’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines.
Main Responsibilities
- To ensure that the charity, and its representatives, function within the legal and regulatory framework of the sector and in line with the organisations’ governing document, continually striving for best practice in governance.
- To uphold the fiduciary duty invested in the position, undertaking such duties in a way that adds to public confidence and trust in the charity.
- To take appropriate professional advice in all matters where there may be material risk to the charity, or where the Trustees may be in breach of their duties. This course of action will ensure the obligation to exercise their duty of care.
- To determine the overall direction and development of the charity through good governance and clear strategic planning.
- To avoid any personal conflict of interest.
Main Duties
- Ensuring the charity complies with legislative and regulatory requirements, and acts within the confines of its governing document and in furtherance to organisational activities contained therein.
- Acting in the best interest of the charity, beneficiaries and future beneficiaries at all times.
- Promoting and developing the charity in order for it to grow and maintain its relevance to society.
- Maintaining sound financial management of the charity’s resources, ensuring expenditure is in line with the organisation’s objects and that its investment activities meet accepted standards and policies.
- Interviewing, appointing and monitoring the work and activities of the senior paid staff.
- Ensuring the effective and efficient administration of the charity and its resources, striving for best practice in good governance.
- Acting as a counter-signatory on charity cheques and any applications for funds, if appropriate.
- To maintain confidentiality about all sensitive/confidential information received in the course of trustee’s responsibilities to the charity.
- Planning and setting trustee meetings and AGMs.
- Whilst there is no formal requirement to live in or near south London, trustees are expected to attend in-person meetings on a small number of occasions each year, including at PECAN.
Accountable to
As trustees are responsible for the governance and functioning of the charity, they are accountable in varying degrees to a variety of stakeholders, including: service-users, members, funders, the Charity Commission, and Companies House. Close attention must be given to the governing document.
Skills
Property (building management/surveying); legal; financial; fundraising; change management; and IT/digital; other applicants meeting the advertised criteria are also sought.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Role: Data Migration Volunteer
Location: Europia, St Thomas Centre, Manchester, M12 6FZ [Flexible working/Remote/Hybrid]
Reports to: Health and Wellbeing Coordinator and Advocacy Worker and 2. Office Coordinator.
Position Type:Volunteer (Part-Time)
Job Overview:
We are looking for a detail-oriented and focused Data Migration Volunteer to assist with transferring client data from our previous platform to Salesforce. This is an administrative role, and you will be responsible for ensuring data accuracy and consistency throughout the migration process.
Key Responsibilities:
1. Migrate client data from our previous platform to Salesforce with accuracy.
2. Ensure all transferred data is correctly entered and formatted.
3. Collaborate with Elena and Iryna, who will provide initial training on using Salesforce.
4. Use Excel to clean, sort, and manage data before migration.
5. Adhere to data security and confidentiality protocols.
Qualifications and Skills:
● Strong attention to detail and the ability to focus on tasks.
● Good understanding and experience with Excel (e.g., sorting, filtering, formatting).
● Familiarity with or willingness to learn Salesforce (training will be provided).
● Good communication skills and the ability to work remotely.
● Organised and able to manage time effectively.
Time Commitment:
● Ability to commit to 4 hours per week. Work can be done remotely as well.
● Flexibility in scheduling to meet the needs of the team and clients.
Benefits:
● Gain hands-on experience with Salesforce and data migration.
● Work remotely and flexibly.
● Collaborate with a supportive team and receive full training.
● Contribute to a meaningful project that supports our organisation.
● Gain admin experience.
If you are detail-oriented and enjoy working with data, this is a great opportunity to develop your skills while supporting an important project.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking to make a difference through creative communication? Join Europia as a Communications Volunteer and help us amplify our voice through newsletters, social media, and impactful reports. Use your skills to support a dynamic team and help shape our message!
We are looking for a dedicated Communications Volunteer to join our team at Europia. In this role, you will play a vital part in shaping our external communication efforts. This is an excellent opportunity for someone with a passion for design, writing, and storytelling, and it offers a chance to contribute to a charity that supports the European diaspora in the UK.
As a Communications Volunteer, you will:
- Work on Europia’s monthly newsletter using Mailchimp, crafting engaging content to update our supporters on the latest developments, events, and opportunities.
- Design posts for social media, ensuring consistency with Europia’s brand while making our message stand out across platforms.
- Proofread and design Europia’s Annual Report, collaborating with our team to ensure it is clear, professional, and visually appealing.
We are looking for a volunteer who is:
- Proficient in using Mailchimp, or is eager to learn to use the platform as training can be provided.
- Experienced in or passionate about social media design (experience with Canva or similar platforms is a plus).
- Detail-oriented with excellent proofreading skills.
- Creative, proactive, and enjoys working in a team environment.
Volunteering position is flexible. Could be fully remotely, or hybrid working.
If you have a flair for design, a passion for communication, and want to make a tangible impact, we would love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that
we need the public’s support to continue offering our services.
What you will be doing
- Communication with branch volunteers
- Providing timely reports and information to SSAFA’s central office
- Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
The skills you need
- Friendly and approachable
- Strong administration skills
- Great written and verbal communication skills
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Support in your role from the team at SSAFA
- Develop your experience and skills which you can highlight on your CV and in job interviews
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
As branch secretary you help coordinate a range of activities and a calendar of events to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that
we need the public’s support to continue offering our services.
What you will be doing
- Communication with branch volunteers
- Providing timely reports and information to SSAFA’s central office
- Co-ordinating a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
The skills you need
- Friendly and approachable
- Strong administration skills
- Great written and verbal communication skills
- Basic IT skills
What's in it for you
- Use your skills, knowledge, and life experience to benefit others
- Support in your role from the team at SSAFA
- Develop your experience and skills which you can highlight on your CV and in job interviews
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
Remote Family Support Volunteer – Live Chat
We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.
Organisational values:
Mission: We build better family lives together.
Vision: Families should have access to active support and understanding.
Values: Trustworthy, Compassionate and Collaborative
Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.
Supervised by: The Shift Supervisor
Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:
·Provide emotional support to family members via our live chat service
·Use the Family Lives support model and tools to provide an empathic responses
·Ensure that all service users receive a high quality experience
·Sign post users to other agencies for information and additional support
·Complete conversation data records
·Alert the shift supervisor to any difficult situations
General: Volunteers should be willing to:
·Attend the relevant volunteer training
·Maintain confidentiality and adhere to the other policies and procedures of the organisation
·Participate in regular support, supervision meetings and learning sessions as agreed
For home based volunteers only:
·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home
·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties
Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.
Location: working remotely from home
You need to be a UK resident
Supervision and Support:
·Supervision during shifts
·Debrief after every shift
·1 to 1 supervision every 6 months
·Staff available outside of shift within office hours
·Annual review
The Benefits of Volunteering:
·Satisfaction in making a real and lasting difference to families who are struggling
·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience
·Being part of a team of Family Lives volunteers and staff
·Personal development
·Opportunities to meet and interact with a wide range of people
·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre
·Flexible hours
Volunteer Person Specification. We are looking for individuals who:
·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role
·Have an ability to respond empathically to emotional content
·Good written and verbal communication
·Have good keyboard skills and IT skills, with a minimum of 50 wpm
·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting
·Have a fluent, descriptive and expressive use of English
·Can remain open minded and non-judgemental
·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures
·Willing to commit to attending regular supervision and support sessions
·Willing to work as part of a team
·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.
November training dates:
Module 1 – Monday 4th November
Module 2 – Wednesday 6th November
Module 3 – Monday 11th November
Module 4 – Wednesday 13th November
Module 5 – Monday 18th November
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
November training dates:
Module 1 – Monday 4th November
Module 2 – Wednesday 6th November
Module 3 – Monday 11th November
Module 4 – Wednesday 13th November
Module 5 – Monday 18th November
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OVERALL PURPOSE
We are seeking a motivated & experienced Volunteer Recruitment Administrator to join our charity. As a key member of our Human Resources team, you will be responsible for managing the end-to-end recruitment process, ensuring the acquisition of talented individuals passionate about our mission. Your expertise will contribute to building a dedicated and skilled workforce, enabling us to impact the community positively. This role offers a unique opportunity to utilise your HR recruitment skills for a meaningful cause while gaining valuable experience in the non-profit sector.
You will play a key role in working towards our mission to recruit outstanding individuals who will work with us to transform the lives of disadvantaged women and families living in Wolverhampton.
Key responsibilities for this Volunteer Recruitment Administrator are:
® To act as a point of enquiry for information, advice and support for prospective volunteers.
® To assist in screening, sourcing and shortlisting all CV’s for active vacancies.
® Assist with the recruitment process, including job postings, screening applicants, and coordinating interviews.
® Support the onboarding process for new hires, ensuring a smooth and welcoming experience.
® Help maintain and update employee records, ensuring all documentation is accurate and up-to-date.
® To provide administrative support to the volunteer coordinator by updating job descriptions, coordinating & setting up interviews.
® To create and maintain documentation and records for recruitment.
® To build positive relationships with relevant stakeholders in order to attract high quality applicants.
® To explore innovative attraction methods to increase awareness of our volunteer programme amongst new audiences, particularly to those who are underrepresented on our programme.
® To follow up volunteer interest and enquiries in a timely manner, encouraging application to an appropriate role.
Person Specification
What you will need as Volunteer Recruitment Administrator:
® A good level of education, strong administration experience along with good IT literacy including Outlook, Word & Excel.
® A background in recruitment would be a huge bonus!
® The ability to prioritise your day, work at a fast pace and meet deadlines.
® Great communication skills
® We have some great technology to support you, so you will need to have a good understanding of systems and MS Office applications
If you have a passion for recruitment this position is for you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We are looking for Volunteer Charity Retail Assistants to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop.
Principal Responsibilities:
To serve customers and record purchases on the cash register
To work with staff and other volunteers to sort, steam, hang, ticket and size donated clothing for sale in the shop.
To help keep the shop clean.
To assist with shop displays.
Provide information leaflets and signpost any enquiries for WFRC services
Comply with WFRC relevant Policies and Procedures
Wear personal identity badge whilst volunteering
Represent the professional standards of the charity
Key Skills & Abilities
An interest in the shop, and an enthusiasm for raising money through its work.
The ability to work as part of a team.
A flexible approach
Able to provide a friendly, high-quality service to customers
Basic numeracy
An understanding of the need for confidentiality
Good timekeeping
Reliability and trustworthiness
A willingness to undertake the training required for the role.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Milton Keynes is looking for keen individuals to join our Board - people who want to make a real and positive difference on quality of life for older people and would like to share their skills and ideas for the benefit of the charity.
Age UK Milton Keynes is a local independent charity working to improve the quality of life for all the older people living in Milton Keynes. We do this by providing a range of services which help people to stay in their own homes. We also provide a social network to help keep our clients involved with their community as well as working closely with other organisations who can provide support.
As our organisation represents all older people in Milton Keynes, it is important that our Board also represents our diverse community. Therefore, we encourage applications from a broad range of applicants, especially currently under-represented groups.
You will be willing to apply your skills and experience in regular Board meetings, (4 per year all day), Trustee only meetings (2 per year) as well as other ad hoc meetings around your subject matter expertise as may be needed.
We welcome enthusiastic and focused applicants who can offer knowledge and expertise in the following areas:
- Fundraising
- Financial Management
- Social Care Sector
- Governance
- Equity Diversity and Inclusion
However, if your skills lie in other directions, we would still love to hear from you!
The Board is looking to establish more robust succession planning for the Chairperson and Treasurer - so would welcome such ambitions, leadership and expertise in new members.
Whether you’re an experienced Trustee or wanting to take your first step, we would like to hear from you.
PLEASE NOTE THAT UNFORTUNATELY WE ARE UNABLE TO TAKE APPLICANTS WHO ARE NOT RESIDENT IN THE UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the purpose of this role?
Panellists will inform and influence the support we offer to older people and help us deliver services that older people need and value.
What impact does this role have?
Our Panellists will help us to shape our services and our strategy. They will support us to make sure that people know about our charity, that our services have a positive impact on the lives of older people, and that we are a valued, local resource for older people to rely on.
What are the responsibilities of the role?
• To support our charity and its aims and to act as an ambassador for our services and projects and the wider Age UK network.
• To ensure our charity is aware of emerging needs and issues related to older people in the City and County that could influence future planning.
• To represent the wider community of older people and their interests – including topics such as social, health, wealth, and longer-term needs.
• To develop an understanding of customer service within the charity and how it can be improved for older people.
• To maintain a positive commitment to, and active promotion of, Age UK Notts’ Equality, Diversity, and Inclusion policy.
What are we looking for?
• Integrity
• A commitment to the charity
• A willingness to devote the necessary time and effort
• Good, independent judgement
• A willingness to speak their mind
• An ability to work effectively as a member of a team
What is the time commitment?
• The charity holds four meetings per year (Including the AGM), with each meeting lasting around 2 hours.There will be a mix of in-person and online meetings.
• In addition, Panellists need to set aside a minimum of 1 hours reading time before each meeting.
• Depending upon agreed actions, Panellists may be asked to dedicate some time to activities within the community, or for the charity outside of the meetings.
• Should exceptional circumstances arise, there may be a need for additional meetings, but this will be a rare occurrence.
• A chair and vice-chair will be elected by the members every 3 years and holders may serve a maximum of 6 years in total in either role.
What training will you be given?
You will be given a basic induction to the Charity and some basic compliance training to allow you to undertake your role.
What can you gain from this opportunity?
This is an opportunity to influence the largest, local charity providing support for older people. It’s a chance to bring your views, experience and knowledge to the table as well as building new relationships and meeting new challenges.
Please note the following key information
• You must be at least 18 years old
• You must agree to be properly appointed by our robust volunteer recruitment process (including references and DBS check).
• The role of a OPAP Panellist is voluntary and is not accompanied by any financial remuneration, although expenses for travel may be claimed
***Please note that we don’t offer sponsorship or accept overseas applicants***
The client requests no contact from agencies or media sales.