Welcome Desk Volunteer
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Applicants must live in Watford, Hertfordshire UK or surrounding area.
Welcome Desk Volunteer Job Description
Role Purpose: To act as the first point of contact for clients, providing a warm and friendly welcome, offering guidance, and supporting the smooth running of the organisation’s Drop-In service and Social Hub at St Mary’s Church, Watford.
Principle Responsibilities:
· Provide a friendly and respectful welcome to refugees, asylum seekers, volunteers and visitors.
· Ensure clients feel safe, supported, and valued.
· Record arrivals and maintain an accurate log of attendees.
· Direct clients to appropriate services or team members (e.g., caseworkers, befrienders, or ESOL classes).
· Manage the flow of clients to ensure a calm and organised environment.
· Hand out leaflets or other resources as needed.
· Ensure people who aren’t signed up as clients get triaged by the Drop-In team.
· Answer general questions about services and processes.
· Collaborate with other volunteers and staff to ensure the smooth running of the welcome desk.
· Participate in briefings before each session.
· Handle paperwork and maintain confidentiality of all client records.
Person Specification:
Essential:
· Strong interpersonal and communication skills.
· Friendly, empathetic, and non-judgmental attitude.
· Reliability and punctuality.
· Basic administrative and organisational skills.
· Able to attend Tuesdays 11am-1.45pm
Desirable:
· Experience working with refugees or vulnerable communities.
· Previous experience working on a reception/customer service desk.
· Language skills (especially Arabic, Farsi, or other relevant languages).
CV
The client requests no contact from agencies or media sales.